Customer service manager jobs in Enid, OK - 54 jobs
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Customer Service Manager - Ponca City (Plaza)
Equity Bank 4.2
Customer service manager job in Ponca City, OK
CustomerServiceManager Department: Retail Status: FT Hourly Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customerservice experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
* Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
* Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
* Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
* Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
* Implement operating procedures and protocols.
* Train and develop bank team members for their current and future roles.
* Assist with Growth of Retail Bank Net Income
* Recommend and provide accounts, loans, and services that address clients' financial needs.
* Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
* Control bank expenses as appropriate.
* Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
* Proactively make referrals to bank partners that result in additional revenue to the bank.
* Ensure Consistent Delivery of a Superior Customer Experience
* Demonstrate excellent customerservice skills and ensure same by retail bank team.
* Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
* Proactively resolve client issues and ensure follow-through by retail bank team.
* Perform teller duties as needed.
* Approve transactions for other employees within your assigned authority limit.
* Demonstrate Compliance with Applicable Laws and Regulations
* Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
* Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
* Actively work with clients to understand each client's normal account activity, as appropriate for this position.
* Complete periodic compliance training.
* Assist Bank Manager to ensure adherence to aforementioned points by bank team.
* Perform other duties as assigned or required.
Required Skills & Education
* High School Diploma or equivalent
* Previous banking experience preferred
* Excellent interpersonal, verbal, and written communication skills
* Computer proficiency in Windows-based systems
* Ability to maintain a high degree of confidentiality
* Strong attention to detail and organizational skills
* Capable of working with a team to determine solutions
* Ability to travel to Wichita, KS during first week of employment for required week-long training
Who we are
Equity Bank, a full-service, $7 billion community bank, is based in Wichita, Kansas, with 77 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury managementservice, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What's in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
* Health, Dental & Vision Insurance
* Group Life & Long-Term Disability Insurance
* Flexible Spending & Health Savings Accounts
* Group Cancer Insurance
* 401(K) Retirement Plan w/ Company Match
* Generous Vacation & Sick Time
* Employee Stock Purchase Plan (ESPP)
* Pet Insurance
* Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$26k-43k yearly est. 7d ago
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Facilities Manager, Site Lead, Data Center Operations
Google LLC 4.8
Customer service manager job in Stillwater, OK
Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 10 years of experience in critical facilities management (e.g., facility, technical, and team management). * Experience working as a facilities manager or chief engineer.
Preferred qualifications:
* Experience in mission critical systems operations (e.g., power generation, data center, refinery, chip fabrication, chemical processing, or other high consequence environments).
* Experience in collaborating with other business units to meet company goals and standards.
* Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a data center environment.
* Ability to develop and grow team members through coaching, mentoring, and training.
* Excellent people management and leadership skills.
About the job
At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customerservice specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a changing environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most latest innovation.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
The US base salary range for this full-time position is $153,000-$227,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
* Lead a team of individuals, set and communicate individual and team priorities that support organizational goals, meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
* Ensure team members follow work processes and comply with guidelines while all sites adhere to facility, maintenance, and standard programs, making recommendations for data center improvements.
* Monitor data center systems operation, control site activities to minimize risk, and respond effectively to any excursions or emergency procedures.
* Develop strategies to improve efficiency, minimize cost, and reduce environmental impact, validate and improve processes and procedures for equipment operations, and perform and analyze compliance checks for data centers globally.
* Collaborate with partner teams and project leads to set and implement short and long-term strategies.
$55k-86k yearly est. 3d ago
Branch Service Manager/Registered Client Associate
Royal Bank of Canada 4.3
Customer service manager job in Stillwater, OK
What is the opportunity?
Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch ServiceManager (BSM) is a player-coach role, acting as the primary liaison between the Complex management team and the branch on operational matters. You will model, encourage and develop a positive and productive work environment to foster a strong team culture within the branch.
At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.
What will you do?
Oversee branch staff and operations to keep branch running smoothly including onboarding, training and motivating branch staff, providing work direction, and resolving issues pertaining to staff supervision and/or escalating to Complex management team.
Ensure the effective communication of all policy and procedural changes and other issues that impact the branch employees and their ability to effectively perform their jobs.
Onboard new accounts, accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts and quickly and accurately transmitted to the Complex main office and Minneapolis following all required branch, complex and RBC procedures for handling client securities.
Oversee cage activities to make sure transactions get processed in a timely manner
Build and maintain professional relationships with clients by assisting them and answering account questions; facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH's in a timely manner.
What do you need to succeed?
Must-have
Bachelor's degree or job related experience
3+ years of financial services experience with a solid knowledge of industry rules and regulations
Strong written and verbal communication and computer skills
Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months
Attention to detail coupled with the mindset of how you can make the branch more efficient and effective
Nice-to-have
Supervisory experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The expected salary range for this particular position is $45,000-$75,000, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC's high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
Job Skills
Customer Knowledge, CustomerService, CustomerServiceManagement, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities
Additional Job Details
Address:
350 MAIN STREET NORTH:STILLWATER
City:
Stillwater
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-04
Application Deadline:
Note:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
$45k-75k yearly Auto-Apply 60d+ ago
Store Manager
Great Plains Kubota
Customer service manager job in Enid, OK
The primary duties of a Store Manager are to oversee the operations of the assigned dealership and ensure exceptional customerservice, drive sales growth, coordinate the service and repair operations, manage inventory and oversee rentals. This is a key leadership role that requires strong business acumen, excellent communication skills and a passion for the agriculture industry. The essential job functions include, but are not limited to the responsibilities listed below.
Develop and execute sales strategies to achieve revenue targets and increase market share
Lead the sales team, providing guidance, motivation and training to ensure high performance
Build and maintain strong customer relationships, addressing inquiries, resolving issues, and ensuring customer satisfaction
Recruit, train and mentor a team of leaders in multiple departments
Implement quality control procedures to ensure work meets industry standards and customer expectations
Resolve escalated service issues and provide technical assistance when needed
Monitor parts sales and profitability, identifying opportunities for growth and cost optimization
Set performance goals, conduct regular evaluations and provide constructive feedback
Foster a positive and collaborative work environment, promoting teamwork and professional growth
Encourage continuous learning and stay updated with market and industry trends
Become involved in the local community, creating a space for GP to become the local dealer of choice
Driving a customer first environment amongst team members and store culture
Qualifications
High school diploma or equivalent; additional education or training in business administration or related field is a plus.
Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams.
Proficient computer skills, including experience with database management, MS Office applications, and CRM systems.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong organizational and problem-solving skills.
Knowledge of dealership operations, including sales processes, marketing campaigns, and customerservice best practices, is advantageous.
Familiarity with wholegoods inventory management is a plus.
$33k-55k yearly est. 19d ago
Salon Manager (Ok)
Regis Haircare Corporation
Customer service manager job in Enid, OK
SALON MANAGER - SMARTSTYLE SALON WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
We offer Medical, Dental, Vision and Life plans for those interested.
WHAT YOU'LL DO
* You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
* Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
* You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
* You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
* You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
* You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
* You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
* You have a current cosmetology or barber license as required by state/provincial regulations.
* You can and want to work a flexible schedule, including evenings and weekends.
* You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
* You need to know how to read, write, and do basic math.
* You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
* You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
* If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
* We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
Apply Now!
* DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$27k-39k yearly est. 23d ago
Salon Manager (Ok)
Smart Style
Customer service manager job in Enid, OK
SALON MANAGER - SMARTSTYLE SALON WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
We offer Medical, Dental, Vision and Life plans for those interested.
WHAT YOU'LL DO
* You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
* Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
* You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
* You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
* You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
* You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
* You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
* You have a current cosmetology or barber license as required by state/provincial regulations.
* You can and want to work a flexible schedule, including evenings and weekends.
* You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
* You need to know how to read, write, and do basic math.
* You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
* You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
* If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
* We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
Apply Now!
* DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$27k-39k yearly est. 23d ago
Service Manager-Retail Tire Store
Take Ten Tire
Customer service manager job in Stillwater, OK
Full-time Description
The ServiceManager is a working leader responsible for overseeing the technical quality, efficiency, and customerservice performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations. The Technical ServiceManager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.
Key Responsibilities
Provide technical leadership and oversight for automotive repair and maintenance operations
Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
Assist in diagnosing complex vehicle issues and support technicians in problem-solving
Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
Ensure repairs and services meet company quality standards and manufacturer specifications
Support customerservice by working closely with service advisors and management to resolve technical concerns
Monitor workflow and help manage shop productivity and turnaround times
Promote and enforce safety standards and proper shop procedures
Assist with technician training, development, and performance feedback
Support inventory control related to tools, equipment, and shop supplies
Communicate operational issues, staffing needs, and performance trends to the Location Manager
Contribute to continuous improvement initiatives that enhance efficiency and service quality
Requirements
Technical Skills & Experience
Strong working knowledge of:
Automotive and light truck repair and maintenance
Alignments and suspension systems
Brake systems
Engine and electrical diagnostics
Heating and air conditioning systems
Ability to troubleshoot and diagnose complex mechanical and electrical issues
Experience using diagnostic tools and shop management systems preferred
Qualifications
Minimum of 5 years of experience in the automotive repair industry
Proven background as an automotive technician working on autos and light trucks
ASE certification preferred but not required
Valid driver's license with a satisfactory driving record
Demonstrated solid and reliable work history
Leadership mindset with a willingness to lead by example
Strong communication and interpersonal skills
Ability to work in a fast-paced shop environment
Core Competencies
Technical expertise and problem-solving
Coaching and mentorship
Customer-focused decision-making
Accountability and reliability
Team leadership and collaboration
Work Environment & Physical Demands
Automotive repair shop environment
Regular standing, walking, bending, and lifting
Ability to lift up to 50lbs
Use of hand tools, diagnostic equipment, and shop machinery
Compensation & Benefits
Competitive pay commensurate with experience
Comprehensive benefits package, including:
Medical, dental, and vision insurance
Supplemental Insurance
Paid time off and holidays
401 (k) with company matching up to 4%
Performance-based bonus opportunity tied to overall shop operations and results
Equal Employment Opportunity Statement
Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.
$29k-42k yearly est. 22d ago
Store Manager - Hennessey, OK
Caseysstore
Customer service manager job in Hennessey, OK
Casey's is looking for business professionals who are passionate about leading a team that serves the community with enthusiasm and pride! Casey's Store Managers contribute by playing a vital role in creating the fun and helpful store atmosphere that ensures Casey's is
Here for Good
- for guests, team members, and the community! This position oversees all aspects of operating a successful Casey's store, including team management, guest service, merchandising, loss prevention, and food preparation. As a Casey's Store Manager, we offer a customizable career path to help you continue growing your management and leadership career.
BENEFITS WE SPRINKLE IN FOR THIS ROLE:
401 (k) with a 6% employer match
Quarterly and Annual Leadership Bonus subject to performance initiatives
Customizable career path with a Fortune 400 company
Company-paid short-term/long-term disability
Health, Life, Dental, and Vision insurance
Paid Vacation, Sick, and Volunteer time off
Paid Bonding Leave
Well-Being Program
Team Member Perks
Stock purchase plan
WHAT YOU'LL DO AS A STORE MANAGER:
Execute Casey's strategic initiatives, drive sales, and maintain quality and service standards within your store.
Ensure the store is stocked and clean so we can continue to build strong relationships with our guests and communities.
Hire, train, develop, and supervise new Team Members in the Casey's Way! You will have the privilege of becoming a coach and mentor to your team, helping them succeed and grow.
Model and coach to Casey's CARES values (Commitment, Authenticity, Respect, Evolving, Service).
Manage labor budget and fulfill staffing needs for regular hours, as well as special events or high-traffic times. Ensure the scheduling system is kept up to date, schedule is timely prepared and posted, and all scheduling updates are appropriately communicated.
Oversee operational activities of the kitchen to maximize productivity and profitability.
Oversee and ensure completion of daily bookwork, Daily Store Walk, Daily Task Lists, required counts, audits, and merchandise orders; manage inventory and Direct Store Deliveries (DSD). Ensure asset protection processes and audits are completed to protect company assets.
Partner with the District Manager and store leadership team to develop Store Action Plans to support the business in response to key performance indicators and profit and loss (P&L) statements.
Attend and successfully complete all job trainings and assessments, including ServSave Food Protection Manager where applicable, and ensure Team Members complete required trainings.
Compensation:
Starting pay range: $47,200 - $55,500
Actual pay may vary based on Casey's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity.
This position is eligible for quarterly and annual bonuses based on store and company performance.
Our full salary range for this role does extend beyond the hiring range listed, allowing team members the opportunity to continue to grow within the company.
#LI-TG1
#LI-Onsite
$47.2k-55.5k yearly 1d ago
General Manager - Fast Food
Jimmy John's Gourmet Sandwiches
Customer service manager job in Stillwater, OK
General Manager We are not your everyday fast food franchisee. We care! We are a freaky F.A.S.S.T. growing Jimmy John's franchisee looking for freaky F.A.S.S.T. General Managers to help manage our freaky fun team while ensuring freaky fresh sandwiches and a freaky clean store. At Jimmy John's, you will find yourself as part of a culture that offers competitive wages and benefits, opportunities for advancements and growth, along with one freaky fun place to work. We don't just do fast food; we do food... F.A.S.S.T!
As a General Manager, you are key to our business. You will manage all functions of the restaurant to ensure fast, accurate, world-class customerservice and the fulfillment of orders with high-quality products while ensuring restaurant profitability, cleanliness, and organization. You will achieve sales goals, develop your employees, maintain retention, and ensure all systems are efficiently in place.
Duties and Responsibilities
* Manages a staff of Assistant Managers and approximately 3-15 employees depending on location.
* Assigns, oversees, and evaluates work for compliance.
* Manage hiring, training, evaluating, discipline, and termination of employees.
* Provides on the job training and coaching for new employees.
* Delegates, and is responsible for, the ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
* Assists in the supervision, preparation, sales, and service of food.
* Forecasts food items by estimating what amount of each food item will be consumed per shift.
* Supervises food preparation and service operations while on duty.
* Assists team members during rush periods to ensure restaurant efficiency.
* Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.
* Ensures that every customer receives world-class customerservice.
* Completes daily food preparations including meat and vegetable slicing, portioning, and rotating products.
* Executes systems and procedures with 100% integrity and completeness.
* Completes daily, weekly, and periodic paperwork with accuracy.
* Controls inventory by using weekly inventory systems and maintains regular inventory ordering schedules.
* Conducts weekly manager meetings.
* Audits systems and procedures as well as end of shift paperwork.
* Completes preventative maintenance and upkeep on store equipment and supplies.
* Responsible for 100% of the cash drawers during the shift.
* Manages deposits and changes orders per Deposit Operating Procedure.
* Performs other related duties as required.
Knowledge, Skills, Abilities & Work Environment:
* Ability to use basic math, addition, subtraction, and understand basic fractions.
* Required to stand, walk, sit, use hands, reach with hands and arms, talk, listen, close vision, distance vision, peripheral vision, and depth perception.
* Occasionally required to climb, balance, stoop, kneel, crouch or crawl, and lift up to 50 pounds.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties the employee is occasionally exposed to mechanical parts. The noise level in the work environment is moderate.
What's in it for you?
* Competitive Salary that is dependent upon experience.
* Top performing General Managers may earn 13 periodic, metric-based bonuses on store performance.
* Benefits including PPO Medical, PPO Dental, and Vision!
* Paid time off (PTO).
* Employee meal benefit program.
* Career Advancements - Become an Area Manager or Director of Operations!
Becoming a leader in the industry...
* Career development programs that provide mentorship and support through your immediate supervisor and HR department
* Increase pride and ownership of your own location or area.
* Develop and increase leadership and management skills as well as experience.
* Become an Area Manager or Director of Operations with a fast-growing organization.
Must be at least 18 years of age, have reliable transportation, and willing to work overtime, holidays, weekends, and days off as business dictates is a must. Must have the physical stamina to work 50-80 hours per week.
Apply today and come show us what you are all about!
$35k-62k yearly est. 9d ago
GM Diesel Technician
Wilson Chevrolet
Customer service manager job in Stillwater, OK
GM Diesel Technician - Wilson Auto Family
!!High earning potential for skilled and experienced candidates!!
Location: Stillwater, OK | Full-time
Join Wilson Auto Family - A Trusted Name in Automotive Excellence for Over 35 Years!
Are you an experienced GM Diesel Technician ready to work in a top-tier environment that values your expertise? At Wilson Auto Family, we're proud to offer more than just a job - we offer a place where your skills are respected, your growth is supported, and your success is rewarded.
Why Choose Wilson Auto Family?
State-of-the-Art Facilities: Work in our newly renovated, heated, and air-conditioned shop.
Competitive Pay: Per flat-rate hour based on your experience and qualifications.
Tool Bonus Program: Receive $750 every 6 months to grow your personal toolbox.
Comprehensive Benefits: Health, dental, and life insurance, 401(k) with matching, paid vacation & sick leave, and ongoing training.
Career Growth: Merit-based raises, performance bonuses, and GM-certified continuing education.
Responsibilities:
Diagnose, repair, and maintain GM diesel engines and related systems with precision and efficiency.
Perform thorough inspections and use advanced diagnostic equipment to identify and resolve issues.
Collaborate closely with service advisors and parts personnel to ensure exceptional customerservice.
Maintain accurate repair documentation and adhere to all safety and quality standards.
Qualifications:
Must have GM diesel training and proven experience (GM dealership experience strongly preferred).
Strong proficiency in diesel diagnostics, repairs, and maintenance.
Must own necessary tools and maintain them in working condition.
Valid driver's license with a clean driving record.
Ability to work efficiently in a fast-paced environment with occasional weekend availability.
Job Type: Full-time
Pay Range: Per flat-rate hour - Exceptional pay for applicants with proven skills and experience.
Schedule: Monday to Friday, occasional weekend availability
Work Location: In person - Stillwater, OK
Join Our Team Today:
If you're passionate about GM diesel technology, thrive in a team-oriented environment, and seek a career with top pay and professional respect, we'd love to meet you. Apply now for a confidential conversation about your future with Wilson Auto Family.
Confidentiality Assurance:
We respect your privacy and confidentiality. Rest assured, we do not contact current or previous employers without your explicit consent. Your application with us is handled with the utmost discretion. Feel free to apply if you are interested in this opportunity.
$35k-62k yearly est. 19d ago
General Manager(6460) 1524 N Boomer Rd Stillwater OK
Domino's Franchise
Customer service manager job in Stillwater, OK
ABOUT THE JOB
You were born to be the Leader. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the Leader? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!
If your committed and do not want to go to college and get further in debt we have the solution just for you! A 5th year General Manager can make up to 91K and that is with the massive debt for a 4 to 6 year college!
JOB REQUIREMENTS AND DUTIES
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great CustomerService, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
QUALIFICATIONS
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile, bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Qualifications
18 or older, verbal skills, math skills are required!
Additional Information
Additional Job DetailsStooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
DRIVING SPECIFIC JOB DUTIES
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
REQUIRES
Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.
ESSENTIAL SKILLS
Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
PHYSICAL DEMANDS
Carrying
During delivery, carry pizzas and beverages while performing walking and climbing duties.
Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Walking
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Climbing
During delivery of product, navigation of five or more flights of stairs may be required.
WORK CONDITIONS
Exposure To
Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
SENSING
Far vision and night vision for driving.
$35k-62k yearly est. 1d ago
Theater General Manager
Ponca City Development Authority
Customer service manager job in Ponca City, OK
This job is being posted by PCDA, but will be hired by Icon Cinemas.
The General Manager is responsible for the overall leadership, operations, financial performance, and guest experience of the Icon Cinemas location in Ponca City. This role ensures the theater operates efficiently and profitably, safely, and to high service standards, while fostering a positive work culture among team members.
Key Responsibilities
Operations & Facility Management
Oversee all daily theater operations, including assistant managers, concessions, ushers, cleaning, and maintenance.
Ensure equipment (projection, sound, lighting, HVAC, etc.) is properly maintained, and that technical problems are addressed promptly.
Maintain facility cleanliness, safety, and compliance with health, fire, building, ADA, liquor and other regulatory standards.
Manage inventory for concessions, supplies, and operational materials.
Oversee opening, closing, shift changes, and emergency protocols.
Staff & Team Leadership
Recruit, hire, train, supervise, develop, and, when necessary, discipline staff (assistant managers, ushers, concession workers, cleaners, etc.).
Create and maintain staff schedules to ensure proper coverage - especially during peak times (evenings, weekends, holidays).
Set performance goals and conduct performance evaluations; provide coaching and feedback.
Promote a positive, customer focused culture within the team.
Ensure compliance with company policies, procedures, and standards.
Guest Experience & CustomerService
Ensure the highest levels of guest satisfaction by addressing and resolving customer complaints and issues in a timely and professional manner.
Uphold standards for theater ambiance, cleanliness, staff appearance, food and beverage, and service delivery.
Monitor customer feedback and implement improvements.
Coordinate with marketing/advertising to promote films, events, promotions, and community outreach.
Marketing, Sales & Community Relations
Work with corporate or local marketing to plan and execute promotions, loyalty programs, special events, and group bookings.
Develop relationships with local businesses, schools, organizations, and civic groups to drive group sales and events.
Represent the theater in the community (e.g., local chambers, events).
Qualifications & Skills
Management experience, ideally in entertainment, hospitality, or retail.
Theater experience preferred but not required.
Leadership and people skills: ability to motivate, develop, and manage a diverse team.
Excellent customerservice, communication, and conflict resolution skills.
Capability to make decisions under pressure, manage multiple priorities, and adapt to changing situations.
Proficient with point-of-sale (POS), scheduling software, and standard office tools (Excel, reporting).
Understanding of projection, sound, and theater technical systems is a plus.
Willingness to work evenings, weekends, and holidays as required by the business.
Working Conditions
The role is full-time and typically requires presence in the theater during nights and weekends.
The General Manager may need to respond to emergencies (technical failures, security, facility issues) outside normal hours.
Frequent walking, standing, and occasional lifting (moving supplies, equipment) may be required.
$35k-61k yearly est. Auto-Apply 60d+ ago
Certified GM Technician
Stuteville Auto Group
Customer service manager job in Ponca City, OK
We are seeking a qualified, experienced Certified GM Technician who is eager to build their career with us! The Automotive Service Technician creates an exceptional customer experience while creating customer loyalty. The Automotive Service Technician is responsible for swiftly and accurately performing automotive repairs including engine management systems, fuel management systems, transmission, electrical alignment, steering, suspension, brakes, etc. GM certification is required for this position and the pay will be dependent on the level of GM certification the applicant has obtained.
Technician Specific Benefits
Career advancement opportunities, promote from within
Continued education, manufacturer hands-on and web-based training
Clean and professional work environment
Apprenticeship program
Competitive wages
Uniform program
Benefits
Health, Dental, Vision, Life, and Supplemental Insurance (Low premiums and low deductible)
401(K) Plan
Employee Discounts on Parts and Services
Employee Discounts on New and Used Vehicles
Paid Training
Paid Time Off
Holiday Pay
Requirements
Must be able to complete all phases of Automotive Repair
Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures.
Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, alignment, suspension, brakes, air conditioning, etc.
Follow repair escalation process
Adhere to all factory warranty requirements including time punches, accurate documentation, parts returns.
Perform vehicle inspections
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed.
Provide an estimate of time needed for additional repairs.
Keep a clean work area including bay, toolbox and surrounding area
Automotive Technician/Mechanic Qualifications
Must be able to operate a vehicle
Know and understand the dealership computer systems
Attend company and factory training
Stay current with manufacturer warranty requirements
Ability to establish and maintain good relationships with customers and co-workers.
Ability to answer customers' technical questions regarding vehicle problems, warranties, services, and repairs.
Knowledge of automotive systems in general
Ability to review service orders and inspect the vehicle for necessary repairs
Knowledge of new models and product improvements, based on technical service bulletins, etc.
Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
Ability to communicate well with co-workers throughout repair process
Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time
High school diploma or equivalent
Must be at least eighteen years of age
Must have a valid driver's license and meet company MVR policy requirements
Must have your own tools
2+ years' experience preferred
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$35k-61k yearly est. 60d+ ago
General Manager
Arby's, Flynn Group
Customer service manager job in Ponca City, OK
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
We are excited to announce an exceptional opportunity to join our world-class team at Flynn Arby's as a General Manager. If you have a passion for the Food/Hospitality industry, a proven track record of success, and the ambition to lead a team to new heights, then this is the perfect role for you! As a General Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations.
Responsibilities:
+ Create and implement strategies to enhance operational efficiency and maintain high levels of customer satisfaction.
+ Lead, mentor, and coach a team of individuals who consistently demonstrate exceptional work behaviors to ensure outstanding customerservice and satisfaction.
+ Manage daily operations, including inventory control, staff scheduling, and cash management.
+ Implement and maintain strict adherence to all company policies, procedures, and food safety standards.
+ Drive sales growth through effective marketing initiatives and the successful execution of promotional campaigns.
+ Monitor and analyze financial performance, identify areas for improvement, and implement action plans to achieve targets.
+ Foster a positive work environment that promotes teamwork, collaboration, and personal development.
+ Ensure compliance with all regulatory requirements and maintain a safe and clean work environment.
Requirements:
+ Proven experience as a General Manager in the Food/Hospitality industry, with a track record of successfully managing a high-volume establishment.
+ Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
+ Strong understanding of business operations and the ability to analyze financial data for informed decision-making.
+ Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and team members.
+ Organized and meticulous, with the ability to effectively manage multiple tasks and prioritize in a fast-paced setting.
+ Knowledge of local health and safety regulations.
+ Flexibility to work evenings, weekends, and holidays as required.
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
$35k-61k yearly est. 60d+ ago
Travel Center Site General Manager
Las Vegas Petroleum
Customer service manager job in Tonkawa, OK
TA Travel Center/LV Petroleum is looking for a Site General Manager for the Tonkowa, OK travel center.
The Site General Manager will be responsible for day-to-day operations pertaining to all site functions. The Site GM will hire, train, coach, mentor, and work alongside all store employees including all other managers. Building a culture of accountability while keeping turnover low is critical to the site's success. The Site General Manager will be expected to maintain store image standards, customerservice standards, food safety and freshness standards; provide clean lot, pumps, restrooms and showers. This position will require someone with a thorough Food Service/QSR understanding including food cost, labor cost, shrink and waste management techniques and how each relates to and impacts overall profitability.
Responsibilities
· Follow all company policies and procedures as well as all city, county and state regulations pertaining to age restricted sales, food safety, and fuel compliance.
· Display ability to budget and forecast P&L lines while also understanding and maintaining company merchandise margin strategy and fuel margin/pricing strategy.
· Provide leadership to all site level management, including QSR managers, by modeling expected performance and directing all managers in their work activities to meet or exceed budget.
· Responsible for providing the proper training, development, and supervision of all staff to ensure the profitability, environmental protection, site maintenance, safety and efficient operation of the site per company policy and procedures.
· Analyze food cost, labor cost, shrink, and waste in real time making adjustments as needed to ensure profitability.
· Possess ability to conduct inventory audits and implement inventory controls for both the Truck Stop and QSRs.
· Provide leadership to the entire store team, including Food Service/QSR employees and managers.
· Establish and maintain fuel safety and food quality/safety standards ensuring adherence to all local, State, and federal safety regulations.
· Display initiative in improving store, employee, and personal performance.
· Recruit, hire, train, and coach in order to build a positive and enthusiastic staff ensuring excellent customerservice.
· Establish on-going communication meetings with all store employees and management regarding safety, employment issues, store goals etc.
· Must be able to timely and accurately complete daily paperwork, deposits, receive and verify vendor deliveries, create work schedules.
· Maintain strong vendor relationships.
Requirements
· Bachelor's degree preferred
· 5+ years of experience with a proven track record in Truck-Stop and QSR Operations
· Working knowledge of Restaurant Management Systems
· Ability to work as scheduled-50+ hours per week
· Ability to be “on call” for store needs as they arise
· Ability to perform all non-management activities when needed
· Candidates may also be required to successfully complete additional training or certifications for this role to include, but not limited to, ServSafe or equivalent Food Manager Safety program,ABC/Age Restricted Certification and UST Operator Certification
$35k-61k yearly est. Auto-Apply 60d+ ago
General Manager
Victra-Verizon Wireless Premium Retailer
Customer service manager job in Stillwater, OK
Job Description
General Manager
You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction.
Building, developing, and mentoring your sales team.
Working through teams to teach, coach and follow our sales process with Every Guest Every Time
Attracting and retaining top caliber employees.
Brand advocate for Victra
Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
Developing and implementing sales tools and initiatives.
Maintaining the performance of your store by running retail inventory compliance.
Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
Owning all guest escalations and providing a timely resolution.
Clearly communicating company objectives and priorities to team members and providing timely follow up.
Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Here's what we can offer you in exchange for your world-class work:
Paid Training
Premium Health, Dental, and Vision Insurance
Paid Maternity Leave
401K Match
Tuition Reimbursement
50% off Verizon Service
VNation Disaster Relief
Referral Bonus
Frequent Contests
Career Advancement Opportunities
Compensation
Base Pay: $43,888.00
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average #all-in pay is per year for this role.
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.
You will need to have:
1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
Management experience in a commissions-based sales environment.
Proven track record of achieving challenging team and individual sales goals.
Balanced multiple opposing priorities in a multifaceted environment.
Set goals, evaluated performance, and developed a high performing team.
Basic interview skills and enhanced staffing knowledge.
High school diploma or GED.
One or more years of customerservice, preferably in a retail or sales environment.
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
At least 18 years of age
Legally authorized to work in the United States
Physical Requirements
Ability to lift ten pounds.
Ability to stand for long periods of time
Training Requirements
All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After you apply…
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
$43.9k yearly 6d ago
General Manager
Victra 4.0
Customer service manager job in Stillwater, OK
You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction.
* Building, developing, and mentoring your sales team.
* Working through teams to teach, coach and follow our sales process with Every Guest Every Time
* Attracting and retaining top caliber employees.
* Brand advocate for Victra
* Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
* Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
* Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
* Developing and implementing sales tools and initiatives.
* Maintaining the performance of your store by running retail inventory compliance.
* Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
* Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
* Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
* Owning all guest escalations and providing a timely resolution.
* Clearly communicating company objectives and priorities to team members and providing timely follow up.
* Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Here's what we can offer you in exchange for your world-class work:
* Paid Training
* Premium Health, Dental, and Vision Insurance
* Paid Maternity Leave
* 401K Match
* Tuition Reimbursement
* 50% off Verizon Service
* VNation Disaster Relief
* Referral Bonus
* Frequent Contests
* Career Advancement Opportunities
Compensation
Base Pay: $43,888.00
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average #all-in pay is per year for this role.
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.
You will need to have:
* 1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
* Management experience in a commissions-based sales environment.
* Proven track record of achieving challenging team and individual sales goals.
* Balanced multiple opposing priorities in a multifaceted environment.
* Set goals, evaluated performance, and developed a high performing team.
* Basic interview skills and enhanced staffing knowledge.
* High school diploma or GED.
* One or more years of customerservice, preferably in a retail or sales environment.
* Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
* At least 18 years of age
* Legally authorized to work in the United States
Physical Requirements
* Ability to lift ten pounds.
* Ability to stand for long periods of time
Training Requirements
All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After you apply…
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
$43.9k yearly 60d+ ago
Certified GM Technician
Stuteville Auto Group
Customer service manager job in Ponca City, OK
Job Description
We are seeking a qualified, experienced Certified GM Technician who is eager to build their career with us! The Automotive Service Technician creates an exceptional customer experience while creating customer loyalty. The Automotive Service Technician is responsible for swiftly and accurately performing automotive repairs including engine management systems, fuel management systems, transmission, electrical alignment, steering, suspension, brakes, etc. GM certification is required for this position and the pay will be dependent on the level of GM certification the applicant has obtained.
Technician Specific Benefits
Career advancement opportunities, promote from within
Continued education, manufacturer hands-on and web-based training
Clean and professional work environment
Apprenticeship program
Competitive wages
Uniform program
Benefits
Health, Dental, Vision, Life, and Supplemental Insurance (Low premiums and low deductible)
401(K) Plan
Employee Discounts on Parts and Services
Employee Discounts on New and Used Vehicles
Paid Training
Paid Time Off
Holiday Pay
Requirements
Must be able to complete all phases of Automotive Repair
Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures.
Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, alignment, suspension, brakes, air conditioning, etc.
Follow repair escalation process
Adhere to all factory warranty requirements including time punches, accurate documentation, parts returns.
Perform vehicle inspections
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed.
Provide an estimate of time needed for additional repairs.
Keep a clean work area including bay, toolbox and surrounding area
Automotive Technician/Mechanic Qualifications
Must be able to operate a vehicle
Know and understand the dealership computer systems
Attend company and factory training
Stay current with manufacturer warranty requirements
Ability to establish and maintain good relationships with customers and co-workers.
Ability to answer customers' technical questions regarding vehicle problems, warranties, services, and repairs.
Knowledge of automotive systems in general
Ability to review service orders and inspect the vehicle for necessary repairs
Knowledge of new models and product improvements, based on technical service bulletins, etc.
Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
Ability to communicate well with co-workers throughout repair process
Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time
High school diploma or equivalent
Must be at least eighteen years of age
Must have a valid driver's license and meet company MVR policy requirements
Must have your own tools
2+ years' experience preferred
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Posted by ApplicantPro
$35k-61k yearly est. 23d ago
Theater General Manager
Ponca City Development Authority
Customer service manager job in Ponca City, OK
Job Description
This job is being posted by PCDA, but will be hired by Icon Cinemas.
The General Manager is responsible for the overall leadership, operations, financial performance, and guest experience of the Icon Cinemas location in Ponca City. This role ensures the theater operates efficiently and profitably, safely, and to high service standards, while fostering a positive work culture among team members.
Key Responsibilities
Operations & Facility Management
Oversee all daily theater operations, including assistant managers, concessions, ushers, cleaning, and maintenance.
Ensure equipment (projection, sound, lighting, HVAC, etc.) is properly maintained, and that technical problems are addressed promptly.
Maintain facility cleanliness, safety, and compliance with health, fire, building, ADA, liquor and other regulatory standards.
Manage inventory for concessions, supplies, and operational materials.
Oversee opening, closing, shift changes, and emergency protocols.
Staff & Team Leadership
Recruit, hire, train, supervise, develop, and, when necessary, discipline staff (assistant managers, ushers, concession workers, cleaners, etc.).
Create and maintain staff schedules to ensure proper coverage - especially during peak times (evenings, weekends, holidays).
Set performance goals and conduct performance evaluations; provide coaching and feedback.
Promote a positive, customer focused culture within the team.
Ensure compliance with company policies, procedures, and standards.
Guest Experience & CustomerService
Ensure the highest levels of guest satisfaction by addressing and resolving customer complaints and issues in a timely and professional manner.
Uphold standards for theater ambiance, cleanliness, staff appearance, food and beverage, and service delivery.
Monitor customer feedback and implement improvements.
Coordinate with marketing/advertising to promote films, events, promotions, and community outreach.
Marketing, Sales & Community Relations
Work with corporate or local marketing to plan and execute promotions, loyalty programs, special events, and group bookings.
Develop relationships with local businesses, schools, organizations, and civic groups to drive group sales and events.
Represent the theater in the community (e.g., local chambers, events).
Qualifications & Skills
Management experience, ideally in entertainment, hospitality, or retail.
Theater experience preferred but not required.
Leadership and people skills: ability to motivate, develop, and manage a diverse team.
Excellent customerservice, communication, and conflict resolution skills.
Capability to make decisions under pressure, manage multiple priorities, and adapt to changing situations.
Proficient with point-of-sale (POS), scheduling software, and standard office tools (Excel, reporting).
Understanding of projection, sound, and theater technical systems is a plus.
Willingness to work evenings, weekends, and holidays as required by the business.
Working Conditions
The role is full-time and typically requires presence in the theater during nights and weekends.
The General Manager may need to respond to emergencies (technical failures, security, facility issues) outside normal hours.
Frequent walking, standing, and occasional lifting (moving supplies, equipment) may be required.
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$35k-61k yearly est. 17d ago
Travel Center Site General Manager
Las Vegas Petroleum
Customer service manager job in Tonkawa, OK
Job Description
TA Travel Center/LV Petroleum is looking for a Site General Manager for the Tonkowa, OK travel center.
The Site General Manager will be responsible for day-to-day operations pertaining to all site functions. The Site GM will hire, train, coach, mentor, and work alongside all store employees including all other managers. Building a culture of accountability while keeping turnover low is critical to the site's success. The Site General Manager will be expected to maintain store image standards, customerservice standards, food safety and freshness standards; provide clean lot, pumps, restrooms and showers. This position will require someone with a thorough Food Service/QSR understanding including food cost, labor cost, shrink and waste management techniques and how each relates to and impacts overall profitability.
Responsibilities
· Follow all company policies and procedures as well as all city, county and state regulations pertaining to age restricted sales, food safety, and fuel compliance.
· Display ability to budget and forecast P&L lines while also understanding and maintaining company merchandise margin strategy and fuel margin/pricing strategy.
· Provide leadership to all site level management, including QSR managers, by modeling expected performance and directing all managers in their work activities to meet or exceed budget.
· Responsible for providing the proper training, development, and supervision of all staff to ensure the profitability, environmental protection, site maintenance, safety and efficient operation of the site per company policy and procedures.
· Analyze food cost, labor cost, shrink, and waste in real time making adjustments as needed to ensure profitability.
· Possess ability to conduct inventory audits and implement inventory controls for both the Truck Stop and QSRs.
· Provide leadership to the entire store team, including Food Service/QSR employees and managers.
· Establish and maintain fuel safety and food quality/safety standards ensuring adherence to all local, State, and federal safety regulations.
· Display initiative in improving store, employee, and personal performance.
· Recruit, hire, train, and coach in order to build a positive and enthusiastic staff ensuring excellent customerservice.
· Establish on-going communication meetings with all store employees and management regarding safety, employment issues, store goals etc.
· Must be able to timely and accurately complete daily paperwork, deposits, receive and verify vendor deliveries, create work schedules.
· Maintain strong vendor relationships.
Requirements
· Bachelor's degree preferred
· 5+ years of experience with a proven track record in Truck-Stop and QSR Operations
· Working knowledge of Restaurant Management Systems
· Ability to work as scheduled-50+ hours per week
· Ability to be “on call” for store needs as they arise
· Ability to perform all non-management activities when needed
· Candidates may also be required to successfully complete additional training or certifications for this role to include, but not limited to, ServSafe or equivalent Food Manager Safety program,ABC/Age Restricted Certification and UST Operator Certification
How much does a customer service manager earn in Enid, OK?
The average customer service manager in Enid, OK earns between $19,000 and $57,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Enid, OK