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  • Customer Service Manager

    Group Bayport

    Customer service manager job in Suwanee, GA

    Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
    $32k-58k yearly est. 4d ago
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  • Associate Customer Success Manager

    Stratix Corporation 4.3company rating

    Customer service manager job in Norcross, GA

    Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.
    $55k-86k yearly est. 2d ago
  • Director of Call Center Operations & Employee Experience

    at&T 4.6company rating

    Customer service manager job in Atlanta, GA

    A leading telecommunications company is seeking a Call Center General Manager in Atlanta, Georgia. This role requires extensive experience in call center operations and leadership of 500-1,000 employees. The ideal candidate will drive operational excellence, foster a positive culture, and build strong relationships with stakeholders. Benefits include an annual salary ranging from $155,400 to $233,200, medical coverage, and a 401(k) plan among other perks. #J-18808-Ljbffr
    $155.4k-233.2k yearly 4d ago
  • Client Engagement Manager

    Safety National

    Customer service manager job in Alpharetta, GA

    At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success-both personally and professionally. Ready to grow with us? Apply today! Follow this link to view all of our available careers and apply: careers-page/ This opportunity is in the Client Engagement department The Client Engagement Department engages internally with our business stakeholders and externally with our brokers, policyholders and TPA clients. We work to drive strategic partnerships, enhance client relationships, and optimize account management strategies. This group is instrumental in expanding our market presence, strengthening client retention, and fostering long-term business relationships that contribute to revenue growth and operational excellence focused on the voice of the customer. Role Description: As a Client Engagement Manager, you will play a vital role in shaping enterprise-level partnerships with Safety National's valued clients, brokers, and third-party administrator (TPA) partners. You'll serve as a trusted liaison and advocate, ensuring seamless service delivery across departments while nurturing long-term satisfaction and retention. You'll be at the forefront of elevating our brand, supporting strategy sessions, stewarding client onboarding, and representing Safety National at regional events. If you're highly organized, skilled in client service and relationship management, and thrive on collaboration and strategic communication, this is your opportunity to make a meaningful impact in a highly visible, client-facing role. Qualifications: Education: A bachelor's degree is preferred. Required Qualifications: Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future 4 or more years of experience in property & casualty insurance or a corporate client-facing sales or service role Intermediate-level proficiency in Microsoft Office Suite, digital communication platforms, and data analysis tools Proven experience using CRM systems, preferably Salesforce, to manage client relationships and engagement metrics Excellent written, verbal, and presentation skills with the ability to communicate effectively with professional and executive audiences Preferred Qualifications: Experience in risk management or claims related to Workers' Compensation, Commercial Auto, or General Liability Insurance industry designations such as AIC, ARM, AINS, CSP, CPCU, or AIS Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures. Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world. Total Rewards That Put Employees First In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more. Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $99,000 to $128,500. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location. #LI-Hybrid Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $99k-128.5k yearly 3d ago
  • Customer Success Manager III

    Opengov 4.4company rating

    Customer service manager job in Atlanta, GA

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: As a Customer Success Manager III (CSM III) at OpenGov, you will play a critical role in ensuring the success and satisfaction of our customers. You will work closely with customers to understand their unique goals, challenges, workflows, and drive product adoption. In this role, you will leverage your expertise in influencing key decision-makers and navigating complex process changes to effectively position OpenGov solutions and industry best practices. Your ultimate goal is to help customers realize maximum value from our platform, fostering long-term relationships and business growth. Responsibilities: Develop and execute comprehensive customer success strategies, aligning with company goals and objectives to drive customer adoption, retention, and expansion. Cultivate and maintain strong relationships with executive-level stakeholders within customer organizations, serving as their trusted advisor and ensuring high customer retention. Drive the development and delivery of high-impact customer success initiatives, such as business reviews, strategic account planning, and customer engagement programs such as user groups. Collaborate cross-functionally within Customer Success, Sales, Product Management, and Support teams to address customer needs, resolve issues, and drive continuous improvement. Analyze customer data, feedback, and usage metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to customers and internal teams. Stay abreast of industry trends, best practices, and competitor offerings, providing insights and recommendations to inform strategic decision-making and drive customer success. Continuously assess and optimize customer success processes, workflows, and tools to enhance efficiency, scalability, and effectiveness. Requirements and Preferred Experience: Bachelor's degree in Business Administration or a related field is required; government experience is preferred. Minimum of 3 years in customer success, account management or a related role within the SaaS Industry Proven track record of managing customer relationships, driving customer satisfaction and retention, and achieving revenue growth targets. Excellent communication, presentation, and interpersonal skills, with the ability to build collaborative relationships. Strategic thinker with a customer-centric approach and a passion for delivering exceptional customer experiences. Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple priorities. Proficiency in CRM software (e.g., Salesforce, Gong) and other customer success tools. Willingness and ability to travel when required (25-30%). Compensation: $100,000 - $115,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $100K - $115K Apply for this Job
    $100k-115k yearly 4d ago
  • General Manager: Auto Collision Center Growth & Ops

    Classic Collision Corporate Services LLC 4.2company rating

    Customer service manager job in Atlanta, GA

    Classic Collision - Buckhead Repair Center 2980 Piedmont Rd NE Atlanta, GA 30305, USA Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? Supportive Team Culture Company match 401K Paid Time Off - 6 Paid Holiday Rewarding Work The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently. Actively lead center level performance through key metrics, quality, individual skill levels and culture Communicate and manage the change process Stay abreast of current vehicle repair procedures and technologies Manage and hold all staff accountable for shop performance through Recipe Book execution. Ensure customer satisfaction by coaching staff and resolve customer concerns as required Recruit, interview and hire new staff as required Train new hires regarding company policy and procedures Promote, develop and act as a liaison with area insurance contacts and other referral points Contact all claims managers and dealer accounts every month Participate in external marketing and team building activities as requested Other duties may be assigned as necessary Skills/Requirements Minimum of five years collision repair / auto body management experience REQUIRED Proven leadership and track record of employee development Ability to read and understand financial P&L statements required Ability to travel up to 25% Must have valid a driver's license and be eligible for insurance coverage Working knowledge of CCC One estimating platform and management system Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT. Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization Note Critical features of this position are described under the heading. They may be subject to change at any time due to reasonable accommodations or managements' rights to reassign duties and responsibilities of this job at any time. Physical Demands & Work Environment Frequently required to stand Frequently required to walk Occasionally required to sit Frequently required to use hands and fingers Frequently required climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually required to lift/push weights up to 50 pounds Integrity -Respect, and accountability at every level and in every interaction Customer Service -Provide the highest level of customer service while building customer satisfaction and retention Innovation -Develops and displays innovative approaches and ideas to our business Teamwork -Contributes to building a positive team spirit. Supports everyone's efforts to succeed Physical / Environmental While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Classic Collision is an Equal Opportunity Employer As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision or call ************. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position. #J-18808-Ljbffr
    $44k-69k yearly est. 2d ago
  • Plant Manager

    TRS Staffing Solutions 4.4company rating

    Customer service manager job in Conyers, GA

    Our client, a leading manufacturer of disposable food packaging products, is seeking a Plant Manager to join their team in Conyers, GA. Directs plant operations within a facility up to 600 employees and a focus on meeting Key Performance Indicators (KPI's) for safety, quality, production, efficiency, and service. Duties and Responsibilities Develop and implement new and improved operations and processes, all with a committed focus on safety, quality, service and cost Direct practices and processes intended to provide safe products that comply with appropriate laws and regulations, meet quality standards, and serve the needs of our customers. Lead continuous improvement initiatives Direct plant leadership team to assess progress, analyze problems, facilitate solutions, identify resources and adjust plans as needed Ensure that objectives are achieved at the lowest cost consistent with quality requirements Identify, recommend, and implement short- and long-term business strategies Responsible for the organization's planning and budgeting Monitor KPI's anticipating and correcting trends which would compromise achievement of targets Facilitate regular improvement planning sessions to identify key strategic opportunities to achieve manufacturing strategic goals and develop related action plans with measurable outcomes. Support and reinforce the effective application of the Daily Management System to validate that actions lead to desired performance improvements. Lead by example to promote and encourage employees to strongly commit to safety and GMP (Good Manufacturing Practices) Understand, support and follow management expectations in alignment with company values Competencies Meet and aim to exceed the company's management expectations which include, but are not limited to: Manage self - exhibit personal accountability and use good judgment, etc. Develop the team - create a motivational environment and provide constructive feedback, etc. Advance the business - continuously improve and provide a strategic focus, etc. Education, Knowledge, Skills, and Experience Bachelor's degree in engineering, Business or related field with seven (7) years of manufacturing operations management or leadership assignments demonstrating a progression of increased scope and responsibility Five (5) years of experience managing employees with supervisory responsibilities Knowledge of business and management principles involved in planning, resource allocation, cost analysis and budgeting, people management, and leadership guidance Displays strong interpersonal skills and is accessible and approachable Excellent verbal and written communication skills necessary in order to persuade and influence decision making of individuals, groups, or work teams Ability to utilize business sense and creativity to develop new ideas, approaches and solutions Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint Demonstrated project management experience Prior Plant Manager experience, preferred Experience managing multi-shift or continuous operations, preferred Paper converting, chemical or plastics processing, or packaging industrial experience, preferred Lean manufacturing experience, preferred Physical Demands, Work Environment, and Other Requirements Ability to be on-call 24/7 Work is split between an office environment, production facility, and/or warehouse Exposure to extreme heat, loud noise, dirt, dust, odors, and fumes is probable Required to wear personal protective equipment (PPE) in required areas Ability to obtain and maintain a valid driver's license Authorized to work in the United States
    $53k-92k yearly est. 4d ago
  • Call Center Manager (100% Onsite; Kennesaw)

    Vaco By Highspring

    Customer service manager job in Kennesaw, GA

    Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability. Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required. RESPONSIBILITIES Drive efficiency and effectiveness with in-house call center agents Lead transformation of team into a high-performing, sales driven team Provide oversight in all aspects of customer service, building a culture of excellence Adjust staffing to meet seasonal demands Ensure call center meets targeted KPIs Implement sales training programs for CSR team Develop team members REQUIREMENTS Bachelor's degree is REQUIRED 12+ years call center experience with 5+ years in a supervisory position is REQUIRED Must possess strong analytical and motivational skills Excellent customer service skills required Strong verbal and written communication Great attitude and solid leadership skills Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
    $29k-51k yearly est. 4d ago
  • Call Center/Task Manager - Data Collection

    Ipsos-Insight, LLC

    Customer service manager job in Atlanta, GA

    What makes this role important at Ipsos? We are seeking an experienced Task Manager/Call Center Manager to oversee daily operations at a telephone data collection center (DCC). This critical supervisory role serves as the operational bridge between the Project Manager and frontline data collection staff, ensuring the successful collection of establishment data. The Call Center Manager will lead a team, drive quality control initiatives, and ensure all performance standards are met while maintaining data integrity requirements. This role reports to the Project Manager, Data Collection Program. What you can expect to be doing: Operational Leadership Serve as primary liaison between contractor Project Manager and all subordinate DCC staff Act as the main point of contact with the DCC Manager regarding all center operations Oversee daily operations ensuring smooth workflow across all data collection activities Coordinate with counterpart Call Center Managers at other DCCs to share best practices and maintain consistency Team Management & Supervision Supervise and assign workloads to Supervisors and their respective interviewer teams Monitor staff productivity using business intelligence tools (SAP Crystal Reports) Ensure optimal staff coverage during operating hours (6 AM - 7 PM local time) Manage staff scheduling to maintain appropriate mix of on-site and telework personnel per approved Telework Plan Coordinate coverage for address refinement, enrollment, collection, and edit reconciliation activities Performance Management Analyze daily/weekly performance reports to ensure metrics are consistently met Identify performance gaps and implement immediate corrective actions Conduct regular team meetings to communicate performance metrics and improvement strategies Provide input for monthly performance reports submitted to Project Manager Quality Control & Compliance Direct and supervise all quality control activities at the DCC level Monitor compliance with data integrity requirements and confidentiality protocols Oversee edit reconciliation processes ensuring timely resolution of data quality issues Ensure data quality by monitoring that interviews and supervisors are following all established protocols and procedures Investigate potential data quality cases and coordinate with Project Manager / Quality Assurance Lead on findings Monitor interviewer call recordings to identify training needs and best practices Training & Development Direct and supervise all training activities at the DCC level Identify individual and team training needs based on performance data Work with Supervisors to implement targeted coaching and mentoring Workflow & Process Management Distribute daily case assignments using CATI system Monitor case progression through various collection stages Communication & Reporting Participate in regular meetings with DCC Manager Provide daily operational updates to Project Manager Communicate policy changes and procedural updates to all DCC staff Document and escalate technical issues, system problems, or resource constraints Maintain comprehensive documentation of operational decisions and process improvements Special Projects & Initiatives Support testing of new software and procedures Provide feedback on system enhancements and process improvements Assist in development of best practices and standard operating procedures Support phase-in/phase-out activities during contract transitions This might be the job for you if you have: Minimum Qualifications U.S. Citizenship required due to government contract High school diploma or equivalent; OR three years of relevant experience at a Call Center Manager role Proficiency in Microsoft Office Suite or equivalent software Proficiency in analyzing reports to monitor performance and assign workloads Strong analytical skills with ability to interpret data and identify trends Working Hours: Able to work on-site during standard operating hours with limited telework flexibility Operating hours: 6 AM - 7 PM (local time zone) Within commuting distance of assigned DCC Occasional overtime may be required during peak collection periods Preferred Qualifications Associate or bachelor's degree in business, public administration, or related field 3+ years of supervisory experience in call center or data collection environment Experience with government contracts or data collection programs Proficiency with SAP Crystal Reports or similar business intelligence software Knowledge of Computer Assisted Telephone Interviewing (CATI) systems Experience managing teams of 10+ employees Understanding of survey methodology and quality control principles Experience with remote team management and telework coordination If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $90,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AD1 #LI-Onsite
    $90k-95k yearly 7d ago
  • Senior Manager of Estimating

    Place Services Inc.

    Customer service manager job in Canton, GA

    Place Services, Inc. has an immediate need for a Senior Manager of Estimating in our Retail Division to lead our retail estimating efforts, based out of our Canton, GA HQ office location. The Senior Manager of Estimating is responsible for overseeing and executing the estimating strategy for retail construction projects while leading, mentoring, and developing the estimating team. This role partners closely with executive leadership, operations, and business development to ensure competitive, accurate, and profitable bids. Who We Are: Place Services Inc. is a leading commercial construction company with our headquarters based in Canton, Georgia. Since 2006, we have grown largely due to how we view and treat our customers. We also provide our employees with a culture that allows for growth and the opportunity to learn more about construction in both local and nationwide markets. We offer our employees a competitive base salary with bonus potential, as well as medical, dental, vision, life, and accident insurance. Place Services Inc. contributes to your 401(k) upon eligibility and offers a generous PTO program along with paid holidays. Growing from a team of 4 at inception to over 800 strong today, we assist our clients by providing construction excellence in service and product across every front required. Our depth of client expertise ranges from grocery and big box retail to state and Federal government projects in military and healthcare sectors. What You'll Do: Lead and manage all estimating activities for the Retail Division, ensuring consistency, accuracy, and competitiveness across all bids Develop and execute estimating strategies aligned with company goals, market conditions, and client expectations Oversee the solicitation of subcontractor and supplier pricing and maintain strong, long-term trade partner relationships Review and approve quantity takeoffs, pricing, assumptions, and final bid proposals prior to submission Prepare and/or oversee conceptual estimates and budgets based on limited or schematic-level information Review general conditions, schedules, scopes of work, logistics plans, phasing plans, and other project exhibits Analyze subcontractor bids, scope coverage, qualifications, and risk to ensure complete and accurate comparisons Identify value engineering opportunities, alternate means and methods, and cost-saving strategies Track, analyze, and communicate construction cost trends, labor availability, and material pricing impacts Collaborate with Operations and Project Management during project handoff to ensure a smooth transition from estimate to execution Mentor, train, and develop estimators, fostering professional growth and continuous improvement within the team Establish and maintain estimating standards, procedures, templates, and best practices Support business development efforts by participating in client meetings, presentations, and pursuit strategy sessions Participate in industry, client, and community activities to enhance company visibility and reputation Proactively identify risks and address challenges with creativity, sound judgment, and discretion What You Bring: Comprehensive knowledge of retail construction, including ground-up, tenant build-out, and remodel projects Bachelor's degree in Construction Management, Construction Engineering, Architecture or Business 8-12+ years of estimating experience within the retail construction industry, including leadership or management responsibilities Proven experience estimating projects typically ranging from $500K to $20M+ in revenue Strong proficiency in estimating software and electronic takeoff tools such as: o Bluebeam o PlanSwift o ProEst o Excel Ability to read, interpret, and analyze construction drawings, specifications, and contract documents Strong understanding of subcontractor scopes, general conditions, and risk allocation Demonstrated ability to resolve scope gaps, contract issues, and pricing discrepancies Exceptional communication skills with the ability to engage executives, field teams, subcontractors, suppliers, architects, engineers, and owners Willingness to attend pre-bid meetings, site walks, and client presentations as needed (travel may be required) Proven ability to manage multiple high-priority pursuits simultaneously while meeting strict deadlines As an EEO employer, Place Services, Inc. is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Place Services, Inc. shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.
    $83k-114k yearly est. 4d ago
  • Collision General Manager

    Mobile Auto Solutions, LLC 4.4company rating

    Customer service manager job in Atlanta, GA

    Company: Gerber Collision & Glass Job Title: General Manager - Collision Center Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, more than 1000 locations and 10,000+ team members across the United States and Canada, we are passionate about delivering WOW to every customer and creating the best possible experience. We recognize, value and welcome all applicants with unique talents and abilities from all backgrounds. All qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Prepare and manage the annual and monthly operating budget of the collision center. Forecast, target and track monthly sales, profit and expense objectives. Deliver formal annual performance reviews and informal monthly performance reviews. Monitor and maintain all A/P and A/R related to the Center. Maintain a clean and organized repair facility at all times. Monitor shop equipment maintenance, including paint booth. Provide training for staff as necessary. Ensure all staff wear proper safety gear and adhere to dress code. Open and close the facility daily per established procedures. Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates. Manage estimates to ensure labor mix within standards and manage store capacity. Lead and manage all repair facility personnel. Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings. Attend training, information sessions and workshops recommended by Senior Leadership Team. Store CSI performance review and follow up within 24 hours. Education and Experience Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role. Required Skills & Abilities Attention to detail and high degree of accuracy. Consistently demonstrate a successful client experience. Clear communication, both verbal and written. Motivate others using effective coaching and management tools. Benefits Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants. All hiring decisions are made by real people who review each application individually. Compensation: $72,200 - $104,000 per year, commensurate with skill, education and experience. Supplemental pay may include bonus opportunities tied to individual or business initiatives. #J-18808-Ljbffr
    $72.2k-104k yearly 1d ago
  • General Manager

    Fleetrep

    Customer service manager job in Atlanta, GA

    Compensation Up to $120,000 annually salary plus quarterly bonus Key Responsibilities Manage P&L, budgets, and cost control to deliver revenue, margin, and efficiency targets Define and track KPIs for profitability, productivity, and customer satisfaction Develop, coach, and hold the location's leadership team accountable Align operational execution with strategic growth objectives Build and maintain relationships with priority customers and partners Champion a culture of safety, service quality, and continuous improvement Qualifications Senior leadership experience in fleet maintenance, transportation, or a closely related field Demonstrated success meeting financial and operational targets Strong financial acumen with the ability to analyze performance and act decisively Proven ability to inspire teams and drive accountability Benefits 15 days PTO Medical, dental, and vision insurance Matching 401k Company-paid short-term disability, long-term disability, and life AD&D insurance Tuition reimbursement #J-18808-Ljbffr
    $120k yearly 5d ago
  • General Manager

    Nashville Public Radio 3.7company rating

    Customer service manager job in Atlanta, GA

    Exciting Opportunity: General Manager - Commercial Real Estate Location: Atlanta, GA CORY is hiring an experienced General Manager who is passionate and driven about real estate and ready to innovate and make a real impact every day. About Our Client: Our client is an innovative real estate owner-operator with a national presence that provides tenant-based spaces to support small and mid-sized businesses. They are expanding nationwide and looking for talented industry leaders to join their team! Your Responsibilities as a Leader: Manage day-to-day operations for a 3-building portfolio with up to 200+ commercial tenants. Lead a small on-site team and vendor relationships to drive NOI and exceed goals. Develop and manage the operating income/expense budgets. Adhere to all compliance regulations and local laws. Deliver the highest level of tenant satisfaction. The Skills & Experience You Possess: Collaborative Mindset: Thrive in a team environment. Adaptability: Comfortable in a fast-paced, ambiguous environment. Tech-Savvy: Proficient in OneSite preferred. Communication Skills: Clear and concise in both written and verbal communication. Perks and Benefits You'll Receive: Base salary range, depending on experience, $70K - $90K and full benefits Highly competitive bonuses and other incentives How to Apply & Be Selected: Send your resume to *************************, and our team will reach out with next if selected. Want to join The CORY Network? Check out CORY job listings and join our newsletter for upcoming opportunities that align with your professional goals. #J-18808-Ljbffr
    $70k-90k yearly 4d ago
  • General Manager - The Gathering Spot Atlanta

    The Gathering Spot 3.9company rating

    Customer service manager job in Atlanta, GA

    Establishes, implements, and communicates the strategic direction of TGS Atlanta while providing a premier hospitality experience and efficient operations. Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations, projects and systems. Ensures that club decisions and plans such as those for staffing, development, organization, hardware acquisitions, and facilities are in line with the TGS business plan and vision. Establishes, communicates, and implements operations‑disciplined policies, practices, standards, and security measures to ensure effective and consistent support and execution in line with the TGS brand. Establishes and administers department budgets and P&L reports. Identifies training needs and ensures proper training is developed and provided. Performs other related duties as assigned. Supervisory Responsibilities: Recruits, interviews, hires, and trains management‑level staff. Oversees the daily operations of the club. Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policy. Required Skills/Abilities: Previous hospitality experience strongly desired Excellent verbal and written communication skills. Strong supervisory and leadership skills. Extensive knowledge of the principles, procedures, and best practices in the industry. Excellent organizational skills and attention to detail. Strong analytical and problem‑solving skills. Proficient with Microsoft Office Suite or related software. Education and Experience: Bachelor's degree in Business Administration, Logistics, Engineering, or other industry‑related fields required; MBA preferred. At least 5 years of industry‑related experience including three years in executive management strongly preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Who referred you to this position? Enter their first and last name here. #J-18808-Ljbffr
    $48k-79k yearly est. 3d ago
  • General Manager

    Cosm Inc. 4.2company rating

    Customer service manager job in Atlanta, GA

    Posted Tuesday, October 7, 2025 at 7:00 AM Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit ******************** . Summary The General Manager functions as the primary strategic business leader of the property, with responsibility for all aspects of managing the operation of the overall business, including food and beverage, ticketing, guest experience, event innovation, financial performance, strategic revenue planning, and delivering a return on investment to key stakeholders. The GM oversees a staff of venue operations leadership, as well as closely collaborates cross-functionally with Sales, Marketing, Human Resources, Technology, Finance, etc. This role will be responsible for reviewing all food \u0026 beverage revenue and operational expenses on a consistent basis to ensure accuracy and profitability. This role is responsible for the overall management of security, operations, food \u0026 beverage, and customer “fan” journey within venues. The role will be tasked with monitoring and adjusting staffing levels, food and beverage offerings, pricing, and overall maintenance of the venues. Responsibilities Serve as the strategic and operational leader for the Venue, accountable for the overall performance, guest experience and financial results of the Venue. Ability to monitor and manage the P&L to achieve profitability. Manage scheduling, operational expenses, and F&B COGS to deliver day-over-day profitability. Collaborate with Marketing, Sales, Technology, and Food and Beverage teams to create innovative offerings that drive incremental revenue growth and profitability. Collaborate with IT, Dome Operators, and Content Operations to define a programming schedule that aligns with location-based business and aligns with foot traffic patterns seen in surrounding district, city, and region. Establish and maintain high customer service standards for staff, vendors, and guests. Work alongside our Finance department to understand daily tickets, food & beverage, and ancillary revenue streams (private events, catering, group sales, and partnership sales) to increase volume and maximize revenue. Responsible for ensuring that we are recruiting, hiring, and training of salaried and hourly employees with a focus on developing talent to grow within Cosm. Responsible for ensuring COSM pillars of service and culture standards are met, with a focus on an inclusive respectful work environment for all team members. Adheres to Cosm culture across all venues and is constantly developing and pushing initiatives to drive our culture forward. Assist in the development of best practices and learnings in operations, food & beverage, sales, consumer engagement, and associate training to assist in the development and growth of the Cosm brand. Oversee quality control throughout the Cosm experience, establishing goals for each department in partnership with division managers. Evaluate and advise on the impact of long-range planning and introduction of new programs and strategies. Enhance and/or develop, implement, and enforce policies and procedures that will improve the overall operation and effectiveness of Cosm. Understand and adhere to Alcoholic Beverage Commission regulations. Ensures that employees' performance is monitored and reviewed accordingly. Represent Cosm as required, including attendance at important functions, industry events, and public meetings. Work closely with Property Management, civic & governmental departments, and the community in a Cosm worthy fashion. Ability to engage, lead, and coach a diverse team across exempt and non-exempt team members. Day-to-day management of all venue vendors/subcontractors - HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling, Food Supply - local and national. Build on Cosm's initial first two years into lasting growth to ensure sustainability for Cosm. Work alongside and across all departments to ensure success. Experience 15+ years of experience in hospitality, entertainment or other high-volume food & beverage, with at least 5 years in a GM or similar role. Proven ability to manage a large scale, complex business ($15 Million or larger in annual revenue) with high volume food and beverage operations, ideally with a ticketed component. Experience in 365-day-per-year operations in hospitality, sports, entertainment, traditional attractions, ticketed museums, amusement parks, or family entertainment centers is a plus. A deep understanding of operational and food & beverage strategies with a proven track record of delivering profitability to the business. Strong background in catered sales and private events is required. Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions. The demonstrated ability to align Cosm internally around critical sales and marketing initiatives to enhance the guest experience. The vision to seek out new strategic partnerships and initiatives to boldly define and articulate the brand value proposition in the market. Significant experience building winning integrated food and beverage, sales, marketing, and operations teams and culture. Proven leadership experience in a sales environment, including coaching, mentoring, hiring, training, and performance management. Ability to spend late nights and weekends providing leadership and managing the Cosm business. Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
    $40k-76k yearly est. 2d ago
  • General Manager

    Europcar Mobility Group

    Customer service manager job in Atlanta, GA

    You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.**Stelleninhalte****We're seeking an experienced GM/Station Manager who embodies an entrepreneurial spirit at their core. Your passion for innovation, coupled with a proven track record of driving profitability, managing high-volume operations, and inspiring teams to success, is exactly what we need. If you're ready to lead with creativity, take bold initiatives, and thrive in a dynamic, customer-focused environment, join us and harness your entrepreneurial mindset to drive our team to new heights!******Key Responsibilities:***** ****P&L Management:** Oversee and manage revenue streams, control expenses, and ensure profitability.*** ****Collaborative Expertise:** Clear, concise, and practical written and verbal communication to relay information, updates, and feedback between HQ and other branches or teams.*** ****Payroll Management:** Efficiently manage payroll, control overtime, and balance labor costs with operational needs.*** ****Operations Management:** Maintain control over daily operations and P&L to drive profitability.*** ****People Management:** Communicate effectively, bridge departmental gaps, and build a unified operations/sales team.*** ****Work Ethic:** Develop teams to achieve company goals, manage high-volume customer transactions, and demonstrate strong foresight and planning skills.*** ****Leadership:** Inspire and guide teams, maintain alignment with company goals, and steer the team in the right direction.*** ****Customer Focus:** Deliver excellent customer service and improve customer satisfaction.*** ****Technology Proficiency:** Utilize relevant software and technology tools to streamline operations.*** ****Stakeholder Management:** Build strong relationships with clients, vendors, and community partners.******Qualifications:***** ****Stakeholder Management:** Experience building strong relationships with key stakeholders (HQ) to align local operations with broader company goals is essential.*** ****Financial Acumen:** Proficiency in financial analysis and budget management.*** ****Industry Knowledge:** Preferred experience in rental car or service-related businesses with heavy transactions and large teams.*** ****Sales Experience:** Understanding sales processes and the ability to coach and develop sales teams in a sales-driven environment.*** ****Cultural Builder:** Ability to create and maintain a positive and cohesive company culture.*** ****Adaptability:** Thrive in a fast-paced, dynamic environment and adapt to changing business needs.*** ****Training and Development:** Skilled in training, coaching, providing feedback, and developing teams.*** **Perform other duties as assigned to support business needs and objectives.******Previous Experience:***** **Demonstrated success in driving profitability through effective financial management and strategic planning.*** **Proven track record of managing high-volume operations, ensuring efficiency and optimal customer service delivery.*** **Experience leading and developing diverse teams to achieve company objectives and foster a positive work culture.*** **Strong background in P&L management, with the ability to control expenses and maximize revenue streams.*** **Expertise in stakeholder management, building and maintaining relationships with clients, vendors, and community partners.*** **Strategic thinker who can adapt quickly to changing business needs and industry trends.******We offer:***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.****Europcar Mobility Group**Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot -, und Goldcar - die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.Mehr Informationen unter: #J-18808-Ljbffr
    $39k-71k yearly est. 2d ago
  • General Manager

    Europcar EspaÑA

    Customer service manager job in Atlanta, GA

    You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****We're seeking an experienced GM/Station Manager who embodies an entrepreneurial spirit at their core. Your passion for innovation, coupled with a proven track record of driving profitability, managing high-volume operations, and inspiring teams to success, is exactly what we need. If you're ready to lead with creativity, take bold initiatives, and thrive in a dynamic, customer-focused environment, join us and harness your entrepreneurial mindset to drive our team to new heights!******Key Responsibilities:***** ****P&L Management:** Oversee and manage revenue streams, control expenses, and ensure profitability.*** ****Collaborative Expertise:** Clear, concise, and practical written and verbal communication to relay information, updates, and feedback between HQ and other branches or teams.*** ****Payroll Management:** Efficiently manage payroll, control overtime, and balance labor costs with operational needs.*** ****Operations Management:** Maintain control over daily operations and P&L to drive profitability.*** ****People Management:** Communicate effectively, bridge departmental gaps, and build a unified operations/sales team.*** ****Work Ethic:** Develop teams to achieve company goals, manage high-volume customer transactions, and demonstrate strong foresight and planning skills.*** ****Leadership:** Inspire and guide teams, maintain alignment with company goals, and steer the team in the right direction.*** ****Customer Focus:** Deliver excellent customer service and improve customer satisfaction.*** ****Technology Proficiency:** Utilize relevant software and technology tools to streamline operations.*** ****Stakeholder Management:** Build strong relationships with clients, vendors, and community partners.******Qualifications:***** ****Stakeholder Management:** Experience building strong relationships with key stakeholders (HQ) to align local operations with broader company goals is essential.*** ****Financial Acumen:** Proficiency in financial analysis and budget management.*** ****Industry Knowledge:** Preferred experience in rental car or service-related businesses with heavy transactions and large teams.*** ****Sales Experience:** Understanding sales processes and the ability to coach and develop sales teams in a sales-driven environment.*** ****Cultural Builder:** Ability to create and maintain a positive and cohesive company culture.*** ****Adaptability:** Thrive in a fast-paced, dynamic environment and adapt to changing business needs.*** ****Training and Development:** Skilled in training, coaching, providing feedback, and developing teams.*** **Perform other duties as assigned to support business needs and objectives.******Previous Experience:***** **Demonstrated success in driving profitability through effective financial management and strategic planning.*** **Proven track record of managing high-volume operations, ensuring efficiency and optimal customer service delivery.*** **Experience leading and developing diverse teams to achieve company objectives and foster a positive work culture.*** **Strong background in P&L management, with the ability to control expenses and maximize revenue streams.*** **Expertise in stakeholder management, building and maintaining relationships with clients, vendors, and community partners.*** **Strategic thinker who can adapt quickly to changing business needs and industry trends.******We offer:***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.****Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio». La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en: #J-18808-Ljbffr
    $39k-71k yearly est. 2d ago
  • GM, Michelin Omakase Steakhouse - Guest Experience Lead

    Castellucci Hospitality Group

    Customer service manager job in Atlanta, GA

    An established industry player is looking for a dynamic General Manager to lead their omakase-style, live-fire Steakhouse. This role is pivotal in ensuring exceptional guest experiences, managing daily operations, and overseeing the service and kitchen teams. The successful candidate will develop and execute marketing strategies, handle accounting responsibilities, and foster a positive work environment. This is a fantastic opportunity for a passionate hospitality professional to make a significant impact in a Michelin-starred restaurant setting, where creativity and excellence are at the forefront of every dining experience. #J-18808-Ljbffr
    $39k-71k yearly est. 1d ago
  • General Manager

    Richelieu Hardware Ltd. 4.3company rating

    Customer service manager job in Atlanta, GA

    Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry. Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces. Our Opportunity We are seeking a General Manager to take full operational responsibility. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube. Key Responsibilities As a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers. Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed Take personal ownership for the strategic growth of 8-10 key customer accounts Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on-time Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region Ensure an effective flow of communication with all personnel involved in the follow-up of customer service and shipping/receiving duties Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments Maintain a detailed awareness of daily KPI's with regards to sales and operations performance Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of What We Are Looking For Our ideal candidate has experience managing both sales and operations, ideally in a company based on a distribution model. Knowledge of building materials, specifically related to cabinetry or the kitchen and bath market is highly preferred. This person should have strong business acumen and experience working with reporting, financial statements (with a strong focus on P&L reporting) and driving profitabiliy for a large region. Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams A commercial or sales-driven mindset, optimally including leadership in sales Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers KPI-oriented, well organized, with superior communication aptitude Compensation and Benefits Competitive market-based salary plus annual bonus Monthly car allowance plus fuel and business expense reimbursement A comprehensive group insurance plan including medical, dental, vision, long-term and short-term disability insurance, life insurance, etc. Employee Stock Purchase Plan with company matching 401(K)with employer matching Company cell phone Paid vacation, 9 paid annual holidays, and sick days #J-18808-Ljbffr
    $38k-65k yearly est. 1d ago
  • General Manager

    The Woodruff Arts Center 4.3company rating

    Customer service manager job in Atlanta, GA

    General Manager page is loaded## General Managerlocations: Alliance Theatretime type: Full timeposted on: Posted Yesterdayjob requisition id: 2025-0131## **Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.****Reports to:**Executive Director**FLSA:**United States of America (Exempt)**Employment Status**:Regular/Full time The Alliance Theatre is Atlanta's national theater, expanding hearts and minds onstage and off. Founded in 1968, the Alliance Theatre is the leading producing theater in the Southeast, reaching more than 165,000 patrons annually. The Alliance delivers powerful programming that challenges adult and youth audiences to think critically and care deeply. The Alliance Theatre is a recipient of the Regional Theatre Tony Award in recognition of sustained excellence in programming, education and community engagement. The Alliance Theatre along with the Atlanta Symphony Orchestra and the High Museum of Art make up the organizations under the Woodruff Arts CenterThe General Manager supports the Managing Director in overseeing daily operations of the Alliance Theatre and reports directly to the Managing Director.**Key Responsibilities****Operations & Administration*** Oversee and coordinate day-to-day theatre operations with the Managing Director and Senior Staff.* Supervise the Company Manager and Director of Facilities.* Manage emergency preparedness planning and the Climate Action Plan.* Perform other duties as assigned.**Budgeting & Financial Management*** Serve on the Board Finance Committee.* Manage cost centers and oversee General Management/Admin, facilities, and capital budgets.* Identify and budget capital priorities with the Managing Director.* Review and approve weekly payroll, AEA reports, and Workday transactions.**Contracting & Negotiations*** Negotiate royalty rates and agreements for licensed productions.* Negotiate author agreements for world premieres and productions with author-controlled rights.* Negotiate commission agreements.* Negotiate third-party, theatre license, co-production, and enhancement agreements.* Source, secure, and negotiate rental terms for Alliance Theatre spaces as well as packaging and licensing Alliance Theatre productions.* Execute contracts for artists (actors, directors, designers, musicians, etc.).**Labor Relations & Compliance*** Ensure compliance with all collective bargaining agreements.* Serve as the primary liaison to AEA, SDC, USA, SAG, AFM, and IATSE.* Coordinate O-1/O-2 visas with immigration counsel.* Liaise with LORT Counsel, LORT, and Woodruff Arts Center Counsel on institutional, contractual, and facility matters.**Marketing, Programs & Communications*** Proof Playbills and programs for accuracy and contractual compliance.* Review marketing materials (print ads, outdoor displays, etc.) for accuracy and compliance.**Facilities & Capital Projects*** Oversee facilities budget with the Director of Facilities.* Manage construction projects and major facility renovations or repairs.**Qualifications*** 5- 10 years of experience in a similar role* Ability to manage multiple projects simultaneously.* Effective, professional interaction with staff, artists, and agents.* Strong writing, research, math, and detail-oriented skills.* Operational rigor and a heart for people - bringing clarity, compassion, and collaboration to their work* Confident, outgoing interpersonal communication style.* Knowledge and understanding of the theatrical production process.* High proficiency in Microsoft Word and Excel.* Working knowledge of LORT contracts (AEA, USA, SDC).* LORT theatre experience preferred but not required. #J-18808-Ljbffr
    $73k-89k yearly est. 3d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Gainesville, GA?

The average customer service manager in Gainesville, GA earns between $24,000 and $76,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Gainesville, GA

$43,000
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