Customer service manager jobs in Harrisonburg, VA - 226 jobs
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Customer Service Team Lead
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Customer Success Manager
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Assistant Customer Service Manager
Customer Service Team Manager
Area Service Manager
Service Lead
Plant Manager
Ecu Global Recycling
Customer service manager job in Strasburg, VA
The Plant Manager will oversee all operations at our recycling plant in Virginia. As site leader, this role will be responsible for directing all plant activities, leading the management team with oversight of all plant workers, ensuring compliance with safety standards, delivering efficient, high-quality operational performance, and meeting/exceeding P&L objectives. This position will be based onsite at our Strasburg, VA recycling plant and will report directly to the CEO of the business unit.
Essential Duties and Responsibilities:
Oversee all plant activities (including personnel) for all operational/production processes
Provide support for daily functions and processes that are necessary in setting-up and managing the plant
Build and maintain positive relationships with vendor partners and customers
Assist with the creation of job protocols/processes and ensure strict adherence
Develop and actively analyze Key Performance Indicators for plant operations and adjust/implement processes and systems to produce optimum operational performance and P&L improvement
Monitor operational performance through KPI reporting and data analysis
Actively analyze productivity and capacity utilization of plant, ensuring that specified standards of production output and quality are maintained consistently with established production schedules
Identify efficiency opportunities and drive strategies/continuous improvements that will streamline processes and reduce costs/waste
Proactively lead the resolution of operational, quality, and maintenance issues to ensure effective management of cost and prevention of operational delays
Lead the management team and direct the work of plant personnel
Exercise all elements of supervision directly and on a delegated basis in selection/training of new employees, assigning duties and responsibilities, evaluating performance, recommending personnel actions, and maintaining a high degree of morale and effectiveness within the plant workforce
Inform Sr. Management on status of operational performance and ongoing issues
Reinforce safety practices and maintain safe work environment
Ensure appropriate safeguarding of equipment and cable to avoid injury or damage
Comply with safety protocols/environmental regulations/labor laws at all times
Perform other duties as assigned.
Qualifications:
Bachelor's degree in related manufacturing or management discipline (such as mechanical or industrial engineering or business management)
Minimum of 6 years of relevant work experience in plant leadership role
Management experience in logistics, documented chain of custody, Inventory control, reconciliation from product origin thru product delivery, and data and facility security. Experience in managing operations in recycling or related business is a plus
Excellent problem-solving and project management skills with team-oriented, collaborative demeanor
Exceptional track record of developing and implementing operational plans to improve efficiency
Strong analytical skills with high degree of attention to detail
Possesses strong written & verbal communications with all levels of management, time management, and interpersonal skills
Self-motivated with ability to prioritize, meet deadlines, and manage complex/changing priorities
Demonstrated ability to make tough business and management decisions in a fast-paced environment
Ability to generate respect and trust from staff and external constituencies along with the ability to work collaboratively with colleagues and staff to create a result-driven, team-oriented environment
Personally driven and motivates others to excel
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
$90k-125k yearly est. 2d ago
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Plant Manager II
Pilgrim's 4.6
Customer service manager job in Broadway, VA
Plant Manager At Pilgrim's, Safety Is A Condition, which means the safety of our team members comes first - always. Directs and coordinates overall operations for the poultry processing plant. Ensures that objectives are achieved at the lowest cost consistent with quality requirements. Delegate's authority to key supervisors in production, production control, methods, cost accounting, maintenance, and related operations. Directs all functions involved such as maintenance, manufacturing, production, purchasing, accounting, and administration.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Directs production and ensures cost effectiveness and consistency with prescribed quality, accuracy, and performance standards.
* Maintains plant property and equipment in good condition to ensure compliance with governmental regulations and to ensure effective and economical operations.
* Prepares and submits operating reports to management to inform them of the current production status and to make recommendations to improve efficiency and effectiveness.
* Assures effective customerservice and relations through timely delivery of quality product.
* Selects, trains, develops, and motivates manufacturing staff to maintain plant operation.
* Assures compliance of all plant operations with company policy and federal, state, and local regulations.
* May set production and processing goals for plant.
EXPERIENCE:
Typically requires a minimum of 7 years of DIRECTLY RELATED experience in a poultry processing plant.
EDUCATION:
High School Diploma/GED; Typically requires a Bachelor's degree in a related field. DIRECTLY RELATED work experience will be accepted on a year-for-year basis in lieu of the educational requirement.
Why Work for Pilgrim's?
* Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
* Paid Time Off: sick leave, vacation, and 6 company observed holidays;
* 401(k): company match begins after the first year of service and follows the company vesting schedule;
* []() Base Salary range of $168,000 +/- based on experience
* Incentive Pay: This position is eligible to participate in the Company's annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program; and
* Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs;
* [Better Futures](
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
About us: Pilgrim's is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim's operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe.
Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.
Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity
EOE, including disability/vets
Unsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.
$168k yearly 5d ago
Customer Service Manager - Weyers Cave, VA
Supplyone 4.3
Customer service manager job in Weyers Cave, VA
The CustomerServiceManager reports to the location General Manager and is responsible for the day-to-day operations of the CustomerService teams. This role allocates workflow, provides at need coaching and development to ensure personalized, high quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements)
-Lead day-to-day operations within CustomerService and Purchasing managing daily activities, supervising staff and allocating tasks to ensure timeliness, accuracy, quality and performance standards
Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
Ensure Merchandisers communicate cost changes proactively to Sales and CustomerService so they can take necessary steps to protect/increase profit margins.
Maximize profitability by pushing back on cost changes, and negotiating for lowest “delivered” cost to include minimum order size for n/c freight etc.
Coordinate with inventory control to determine and manage inventory needs.
Ensure CustomerService Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
Set an example by embracing the mission and leveraging best practices to deploy strategies focused towards that mission
Develop, implement and contribute to the continuous improvement of customerservice and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
Control resources and utilize assets to achieve qualitative and quantitative targets
Develop and track CustomerService and Merchandising KPI's, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
Qualifications
Bachelor's degree preferred
Proven working experience leading teams
Strong, proven experience in a customerservice-related position
Excellent knowledge of business methods and techniques
Supervisory and management experience preferred
Ability to think strategically and to lead others
Outstanding verbal and written communication skills
Advanced trouble-shooting, problem-solving, and multi-tasking skills
Demonstrated initiative in personal professional development
Proficiency in Microsoft Office
The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
$60k-103k yearly est. 11d ago
Director, Customer Partner Federal - Civilian
Kyndryl Holding Inc.
Customer service manager job in Ivy, VA
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.
But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.
You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.
Not only will you lead Federal - Civilian accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.
You're not just an expert in our industry-you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.
As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.
If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you. Join our team and let's make remarkable things happen together.
We are seeking highly skilled and experienced Customer Partners to join our team. The ideal candidates will have a proven track record of success of specializing in the Federal Sector.
Customer Success, Commercial Success, Distinctive Expertise and Focus on People:
* Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
* Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
* Deliver on budget, owning revenue, profit/loss, and growth objectives
* Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilization and billability of resources assigned to their account
* Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
* Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
* Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
* Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
* Act as a steward of the Kyndryl culture
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to growing your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills & Experience:
* 10+ years of experience managing sales process end-to-end
* 5+ years of experience running account P&L $10M+
* Must have deep experience in Federal - Civilian sector
* Deep knowledge of business and technology trends and industry best practices
* Proven experience with revenue growth, cost, profitability, trends, and risks
* Open minded and empathetic approach in relationships with customers
Preferred Skills & Experience:
* Bachelor's degree or master's degree
* Sales experience in technical solutions
Compensation:
The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California: $175,080 to $343,920
Colorado: $159,240 to $286,560
New York City: $191,040 to $343,920
Washington: $175,080 to $315,240
Washington DC: $175,080 to $315,240
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
$98k-142k yearly est. 26d ago
Customer Success Manager
Jazzhr Webinars 3.9
Customer service manager job in Charlottesville, VA
All s should begin with an introduction to your company and your employer brand. Open with a strong, attention-grabbing summary of your company. Tell candidates what makes your company unique. Include details about your organization's culture to sum up why a candidate would love to work for you.
Job Summary
The job summary should give candidates a general idea of expectations for the position and a high level summary of the role. Be sure to provide an exact job location so candidates know where the position will be located.
Responsibilities and Duties
Highlight the responsibilities. Make sure your list of responsibilities is brief but comprehensive. Also emphasize the duties that may be unique to your organization.
Outline the day-to-day activities of the position. This will help candidates understand the work environment and activities that they will be exposed to on a daily basis. This level of detail will help the candidate determine if the role and company are the right fit, helping you attract the best candidates for your position.
Specify how this position fits into your organization. Indicate to whom the role reports and the function of this position within your organization. This helps candidates see the bigger picture and understand how they can impact the business.
Qualifications and Skills
Add a list of hard and soft skills. The job description should specify education, previous job experience, certifications, and technical skills required for the role. You may also include soft skills, like communication and problem solving.
Keep your list concise. While you may be tempted to list out every requirement you envision for your ideal hire, including too many qualifications and skills could dissuade potential candidates.
Benefits and Perks
List the benefits (non-wage compensation) that you offer. These include health care, paid time off, retirement savings plans, parental leave, tuition reimbursement, and professional development.
Include any “above and beyond” offerings that make your company stand out. This can be anything from casual dress code, in-office gaming systems, free snacks, company paid meals, corporate discounts, free parking, and even gym memberships.
$68k-107k yearly est. Auto-Apply 60d+ ago
Customer Service Team Player
Hang 10 Car Wash
Customer service manager job in Harrisonburg, VA
NEW WASH SITE OPENING....Customer Experience / Team Player
(FULL TIME ONLY)
**Starting Wage $17/hr - potential $20/hr in the first year**
**Buffet of Benefits - Medical, Dental, Vision, 401k, and more!**
**Paid Weekly**
**Growth from Within Only**
Job purpose:
Hang 10 is a fast-growing company and is taking the car wash industry by storm, through a passion to provide the most fun and affordable unlimited car wash experience for every member of our community. Our passion for hiring the best talent and treating them like family truly sets us apart.
We are looking for a Servant Leader to come join our growing SHAKA Team! At Hang 10 you will work in a fun, fast-paced environment. We live to serve our Team Members with the training and resources they will need to be successful, and in turn to serve our valued customers to provide an industry leading experience and unparalleled value.
Expectation:
Welcome guests using the Hang 10 standards of customer excellence.
Drives sales of monthly Shaka Club memberships by making every customer aware of program
Maintain proper positioning in loading zone, always aware, and in position.
Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded.
Engage customers in vacuum area.
Gather, wash towels from customer vacuum area, and deliver to front desk.
Smiling and engaging with guests throughout the customer journey.
Work to solve any guest or operational issues that may arise.
Drive value proposition to guests and encourage use of all value-add items for their benefit - free vacs, air tool, mat wash, towels, vacuums, window cleaner etc.
Use Shaka Sign at pay stations, tunnel and vacuum areas to thank exiting guests.
Perform preventive maintenance and cleaning of car wash equipment as needed.
Consistently uphold company policies.
Complete all operational checklists as required
Requirements
Experience
Entry-level
Knowledge, skills & abilities
Excellent people skills
Team Player
High Vibes
Self-Starter
Strong Work Ethic
Sense of urgency
Flexible Schedule
Excellent verbal skill
Attitude & disposition
Positive Attitude
Customer Focus
Respect
Responsiveness
Professionalism
Patience
Other
Effective radio communication
Working Environment
Ability to work outdoors in all weather conditions and seasons.
Be on your feet for extended periods of time.
Ability to work in a limited space, i.e. was tunnel
Physical Requirements
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work requires strenuous physical exertion for extended periods including walking, climbing, throwing, lifting, pulling, and frequently carrying objects possibly weighing up to 50(lbs) or more. While performing the duties of this position, it is regularly required to use to finger/s, handle, feel or operate objects, tools, or controls, and reach with hands and arms, stop, stand, walk, talk, or hear. It is frequently required to sit, climb, balance, kneel, and occasionally required to crawl.
Salary Description $17.00
$17-20 hourly 26d ago
Customer Service Manager - State Farm Agent Team Member
Greg Bartleski-State Farm Agent
Customer service manager job in Charlottesville, VA
Job DescriptionBenefits:
Competitive salary
Paid time off
Training & development
State Farm Insurance Agent located in Charlottesville , VA} is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Greg Bartleski State Farm , you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Salary/ Hourly plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Self-motivated
Property and Casualty license (must have currently)
Life and Health license (must have currently)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. }By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
ROLE DESCRIPTION:
As a CustomerServiceManager with Greg Bartleski state farm , you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customerservice team and daily operations.
Develop and implement customerservice policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customerservice representatives.
QUALIFICATIONS:
5+ years of experience in customerservice, with 2+ years in a managerial role.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
State Fram Office experience is a plus
$37k-73k yearly est. 4d ago
Restaurant Area Manager - Full Service - Shenandoah Valley, VA
HHB Restaurant Recruiting
Customer service manager job in Harrisonburg, VA
Job Description
Are you a hardworking, service minded leader with a real passion for the hospitality industry?
Are you looking to take a step towards building your restaurant manager career, instead of just working a job?
We need extraordinary leaders like you to apply for this full service restaurant area management position in Shenandoah Valley, VA
As a Restaurant Area Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you.
You will own the responsibilities for the restaurant staff in daily tasks, train, and develop them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Outstanding Benefits
Health Benefits
Industry Standard Work Week (50-55 hour target)
Attainable Bonus Program
$85K - $95K Salary
Great potential for growth
Equal Opportunity Employer
Key Responsibilities
Practice safety as priority #1 for your restaurant team and customers
Maintain a high ratio of return customers through great service
Oversee guest services and resolve issues
Coach and develop restaurant employees to build a cohesive team
Promote, demonstrate, and lead a memorable customer restaurant experience
You will:
Have a minimum of 2 years in Restaurant Area Management
Show success in previous positions
Be physically fit and able to regularly walk, climb, crouch and move up to 50 pounds at a time
Be able to thrive in a quick paced environment
Demonstrate outstanding leadership, communication, and training
Have a stable work history
Does this sound like you? We'd love to hear from you! Send your resume today to Brian@HeadHunterBrian.com
$85k-95k yearly 1d ago
Ford Service Manager
Harrisonburg Ford
Customer service manager job in Harrisonburg, VA
Job Description
Now Hiring Ford ServiceManager! Top Wages and Excellent Benefits for Qualified Person!
Description of the role:
Harrisonburg Ford is seeking a reliable and experienced ServiceManager to oversee our Service Department. The ideal candidate will be knowledgeable about Ford vehicles, organized, and have excellent communication skills. Must have Ford ServiceManager Experience!
Responsibilities:
Manage daily operations of the Service Department
Ensure quality work is being performed on customer vehicles
Train and supervise service technicians
Handle customer inquiries and complaints
Requirements:
Previous experience in the automotive industry
Knowledge of Ford vehicles and service procedures
Excellent leadership and organizational skills
Benefits:
Competitive compensation package
Potential for growth within the company
Health insurance and retirement benefits
About the Company:
Harrisonburg Ford is a premier Ford dealership located in Harrisonburg, Virginia. We are committed to providing top-notch service to our customers and creating a positive work environment for our employees.
EEOC Statement:
Harrisonburg Ford is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or any other legally protected status. We are committed to providing a work environment that is free from discrimination and harassment. We value diversity and welcome all qualified candidates to apply.
$58k-97k yearly est. 7d ago
HVAC Service Manager
CII Service
Customer service manager job in Harrisonburg, VA
CII Service is seeking an HVAC ServiceManager to join our Harrisonburg, VA team! We offer an entrepreneurial, growth-focused culture with strong incentives for high performance. We're looking for an HVAC ServiceManagers who can lead teams in installing, maintaining, and repairing commercial HVAC systems. This leader will work closely with technicians, drive customer loyalty, and maintain clear communication with clients, vendors, and suppliers regarding project status and needs-all while representing CII Service with professionalism and integrity.
Key Responsibilities:
Manage HVAC maintenance and service team to ensure quality onsite
Field and dispatch service calls
Create service and maintenance schedules
Order and track materials required for quoted jobs and scheduled maintenance
Review, edit, and price service reports
Review weekly timecards
Prepare quotes for recommended work
Prepare new or renewal maintenance agreements
Communicate and provide updates to customers and project managers
Review technicians' work to ensure quality meets established standards
Organize training and ongoing support for team
Provide technical support for team
Ensure technician licenses and certificates are renewed and kept up to date
Ensure OSHA compliance
Comply with service standards, work instructions, and customers' requirements
Other tasks and responsibilities as required to maintain efficient department operations
Qualifications:
High School Diploma, GED, or suitable equivalent
Knowledge of the Commercial HVAC market
1+ year of training in HVAC and willingness for more training in the area of HVAC
1+ year of field technician experience
Understanding of advanced principles of air conditioning, refrigeration, and heating
Reliable and self-motivated
Excellent written, verbal, and interpersonal skills
Proficient in reading schematics and work plans
Be open to working an on-call schedule that rotates
Ability to field after hours calls if required
Why You'll Love Working Here:
Competitive pay and benefits package.
Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventive care and affordable prescription options.
Life and Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits.
Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting.
Paid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service.
Opportunities for Career Advancement and Professional Development: We provide education assistance to help you grow your skills and career.
Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.
$58k-97k yearly est. 10d ago
Ford Service Manager
Harrisonburg Auto Mall
Customer service manager job in Harrisonburg, VA
Now Hiring Ford ServiceManager! Top Wages and Excellent Benefits for Qualified Person!
Description of the role:
Harrisonburg Ford is seeking a reliable and experienced ServiceManager to oversee our Service Department. The ideal candidate will be knowledgeable about Ford vehicles, organized, and have excellent communication skills. Must have Ford ServiceManager Experience!
Responsibilities:
Manage daily operations of the Service Department
Ensure quality work is being performed on customer vehicles
Train and supervise service technicians
Handle customer inquiries and complaints
Requirements:
Previous experience in the automotive industry
Knowledge of Ford vehicles and service procedures
Excellent leadership and organizational skills
Benefits:
Competitive compensation package
Potential for growth within the company
Health insurance and retirement benefits
About the Company:
Harrisonburg Ford is a premier Ford dealership located in Harrisonburg, Virginia. We are committed to providing top-notch service to our customers and creating a positive work environment for our employees.
EEOC Statement:
Harrisonburg Ford is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or any other legally protected status. We are committed to providing a work environment that is free from discrimination and harassment. We value diversity and welcome all qualified candidates to apply.
$58k-97k yearly est. Auto-Apply 60d+ ago
DLT - Asst Customer Service Manager Trainee - All Regions
Privacy/Disclaimer Agreement
Customer service manager job in Charlottesville, VA
DLT - Asst CustomerServiceManager Trainee - All Regions(Job Number: 2523048) Full-time Description Supervise up to 120 associates in the CustomerService Department [cashiers, baggers, customerservice clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floormonitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the CustomerService Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customerservice clerks, accounting office associates, cashiers, and baggers as appropriate.Qualifications Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. SUPERVISORY SKILLS. Commitment to unparalleled customerservice; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customerservice training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the CustomerService associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customerservice. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hireorientation, customerservice network, safety, customerservice clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 poundsand reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of thosean associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usuallymoderate.
Harris Teeter reasonably expects to pay the following ranges for this role, as a newly hired associate, in each market listed below. Pay may depend on previous experience and skill sets of the applicant.
Northern Virginia - $18.00/hr - $29.75/hr Delaware - $18.00/hr - $27.50/hr Montgomery County, MD - $18.40/hr - $29.75/hr District of Columbia - $18.70/hr - $29.75/hr Howard County, MD - $18.00/hr - $29.75/hr Maryland - $18.00/hr - $29.75/hr
Primary Location NC-MATTHEWS-7740 BBT TrainingJob Department ManagementJob Posting Nov 5, 2025, 5:00:00 AM-Jan 28, 2026, 4:59:00 AM
$18-29.8 hourly Auto-Apply 60d+ ago
HVAC General Manager - Commercial Mechanical Service - Base Salary to 180k/year - Charlottesville, VA
Allsearch Professional Staffing
Customer service manager job in Charlottesville, VA
Our client is a stable, growing commercial mechanical servicing company handling service, installation, and preventative maintenance in the Charlottesville area. They have an immediate need for an HVAC General Manager to oversee operations of the branch. They are a growing company, and they are looking for a visionary leader with a service background to help them grow the company. The philosophy of this business is to operate as a tight-knit group, always willing to help each other out, and they are looking for someone who operates from a “customer and employee first” mentality in order to lead as a way of life for the business.
Responsibilities:
In this position, the HVAC General Manager should have a strong growth mindset, have a background in the trades or a service organization, and be focused on developing and growing people. The HVAC General Manager will be instrumental in creating sales culture, overseeing service, and handling the administrative functions of the branch, including P&L. The HVAC General Manager will also be responsible for creating the vision for the office, helping to devise creative solutions to grow divisions, and building team unity.
Qualifications:
The ideal candidate for this position will possess 5+ years' experience in leadership with experience running a service company or similar trade preferred. The candidate should have experience growing businesses. The candidate should be independent, self-motivated, and driven to take complete ownership over their role. They should possess strong organizational and customerservice skills.
Compensation:
Our client is offering a base salary up to 180k/year, and bonus opportunity up to 30%. The company offers a comprehensive benefits package, 401k, PTO and much more. Additionally, there are other perks tied to company culture that make it a plus to work for this family-centric business!
#INDALL
$48k-87k yearly est. 56d ago
HVAC General Manager - Commercial Mechanical Service - Base Salary to 180k/year - Charlottesville, VA
Allsearch Recruiting
Customer service manager job in Charlottesville, VA
Our client is a stable, growing commercial mechanical servicing company handling service, installation, and preventative maintenance in the Charlottesville area. They have an immediate need for an HVAC General Manager to oversee operations of the branch. They are a growing company, and they are looking for a visionary leader with a service background to help them grow the company. The philosophy of this business is to operate as a tight-knit group, always willing to help each other out, and they are looking for someone who operates from a “ customer and employee first” mentality in order to lead as a way of life for the business.
Responsibilities:
In this position, the HVAC General Manager should have a strong growth mindset, have a background in the trades or a service organization, and be focused on developing and growing people. The HVAC General Manager will be instrumental in creating sales culture, overseeing service, and handling the administrative functions of the branch, including P&L. The HVAC General Manager will also be responsible for creating the vision for the office, helping to devise creative solutions to grow divisions, and building team unity.
Qualifications:
The ideal candidate for this position will possess 5+ years' experience in leadership with experience running a service company or similar trade preferred. The candidate should have experience growing businesses. The candidate should be independent, self-motivated, and driven to take complete ownership over their role. They should possess strong organizational and customerservice skills.
Compensation:
Our client is offering a base salary up to 180k/year, and bonus opportunity up to 30%. The company offers a comprehensive benefits package, 401k, PTO and much more. Additionally, there are other perks tied to company culture that make it a plus to work for this family-centric business!
#INDALL
Role OverviewWe ae seeking an Environmental Services Operations Manager for Augusta Health in Fishersville, VA. The successful candidate will manage Second Shift (2:00pm start time) at this 229 bed facility. This role has responsibility of the outer 10 buildings and will manage a team of 30.
Please note: this individual will need to drive a company vehicle so a valid license is required and an acceptable driver's license record check is required.
This will allow them to supervise operations at multiple sites and provide EVS supplies as needed.
This role will be responsible for the development and attainment of necessary projects and lead the team in engagement.
What You'll DoResponsible for driving client satisfaction Is seen as a leader and can drive projects and initiatives through sound strategic methodology Effectively manage the Unit Operating System;Support a diverse and inclusive workforce.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringhave experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;have customerservice and/or guest satisfaction skills in a health care or hospitality settingpossess strong leadership skills and has the ability to work independently to drive programs and initiatives;monitor compliance and reach project target dates of completion;are results and safety driven.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
$47k-92k yearly est. 4d ago
SERVICE MANAGER (Commercial Service)
The Branch Group Inc. 4.1
Customer service manager job in Charlottesville, VA
Hopkins | Lacy, the Mechanical, Electrical, Plumbing, (MEP) Division of Branch, is searching for a diligent and dedicated ServiceManager to join our well-established, growing company. The ServiceManager will be responsible for our HVAC division, supervising staff who install, repair and maintain heating and air-conditioning systems in commercial buildings. This position will help with scheduling appointments and dispatching technicians. The ServiceManager will work directly with the customers to ensure satisfaction and to drive for new business.
Duties/Responsibilities
* Manage the activities of the HVAC Service Division to result in planned and profitable growth.
* Manage, develop and lead HVAC service staff by recruiting, interviewing, hiring, training and reviewing performance of all staff employees.
* Maintain a well-trained team that is up to date on new technology, use tools and materials properly and provide each customer with quality workmanship.
* Provide customers with price estimations for parts and labor; effectively estimate project hours for specific services.
* Develop and submit annual sales and profit plan including necessary budgets.
* Continually investigate market potential and opportunities with a view to implementing established services and recommending additional opportunities to the President.
* Assist in the mentoring, training, and growth of other employee-owners.
Duties/Responsibilities Cont.
* Assure evaluation and maintenance of employee technical competency is being conducted.
* Assure the initiation and implementation of employee training and development plan.
* Provide assistance to Technicians and other Divisions to maximize company opportunities.
* Assure timely performance reviews are being conducted.
* Maintain excellent customer satisfaction levels at all times.
Qualifications
* High school diploma and 5 years of ServiceManagement experience.
* Successful sales history and sales management experience.
* Knowledge of managing and maintaining successful business units.
* Strong computer skills, including Excel and Word.
* Good customer relation skills, to lead by example, help train technicians in ever changing HVAC world.
* Ability to audit equipment, design HVAC systems, develop pricing of systems, proposal generation service working of PMs, repairs and retrofit projects.
* Strong mechanical and installation understanding of the tools and equipment that technicians use.
Competencies
Strong Relationships
Ownership and Accountability
Exceptionalism in all we do
Interpersonal Skills
CustomerService
People Management
Delivering High Quality Work
Driving for Results
Travel
Travel is limited to the Charlottesville area.
Supervisory Responsibility
Responsible for 10 to 15 people, including Technicians and Service Administration Personnel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position which will typically involve 50+ hours a week. Due to the nature of the job, the employee must be available on-call early/late hours to deal with delays, bad weather and emergencies at the job site.
AAP/EEO Statement
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Nearest Major Market: Charlottesville
Nearest Secondary Market: Virginia
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$68k-98k yearly est. 48d ago
Operations Service Manager - Propane
Evergro
Customer service manager job in Orange, VA
WHAT'S MY NEXT CAREER AS THE PROPANE/FUEL SERVICE DEPARTMENT MANAGER GOING TO LOOK LIKE?
HOME EVERY NIGHT - ALL LOCAL ROUTES
Lead daily operations of the Energy Division's Service Department; focused on propane, refined fuels, lubricants, heating oils, etc.
Implement merchandising & customerservice strategies; growing customer base by identifying potential accounts, evaluating new market & customer opportunities
Train & develop the talent of their Service Technicians
Assist with onsite installation, removal and trouble shooting on customer's propane systems
WHAT'S IN IT FOR ME?
As a member of our full-time team, you will be eligible for several benefits, including.
EverGRO will provide financial support to obtain additional endorsements and certifications; which in turn will provide opportunities for increases in your base hourly rate of pay!
Full-time position year-round - eligible for benefits including health, dental, vision, voluntary, 401k and more!
Paid Time Off
All positions are paid hourly, overtime eligible
Company provided year-round uniform services
Career Advancement
Employee Discounts
WHO WILL I BE WORKING FOR?
You will be working for a company rooted in the cooperative world, with history dating back to 1933, operating in the divisions of Agronomy, Energy, Animal Health and Farm Supplies. EverGRO Cooperative is built on the relationships we grow with our customers, without their support, business, and loyalty we would not be the successful Coop we are today!
EverGRO fosters an environment founded on the following values.
Trust: we provide dependable & reliable services
Quality Products: we offer a variety of reputable products
Superior CustomerService: we strive to provide options & solutions to our customer's challenges
Growth & Development: we value the talent within our team & encourage their growth both professionally and personally
WHAT CAN I EXPECT?
This position will be tasked with the following key objectives:
Safely operate and conduct equipment installations/repairs
Interact and communicate professionally with customer and business partners
Maintain regular communication with the Division Director and Operations Manager of Energy
Read & efficiently interpret electrical & mechanical blueprints, manuals, etc.
Some positions will have the following work environment qualities.
This role will primarily be driving a company commercial motor vehicle, working outdoors potentially experiencing seasonal temperature & humidity elements
For a detailed list of physical and other work requirements, please inquire with the HR team during the interview process
WHAT IS EverGRO LOOKING FOR?
No matter the position, we will always be looking for candidates that are:
Creative, Adaptable, Committed & Passionate
For this role, we are looking for talent that can bring to the table the following.
A high school diploma/GED equivalent
Commercial Driver's License (CDL), Class A/B with HAZMAT & Tanker Endorsements
At least one year of professional CDL or service technician/maintenance or related experience
Dedication to safety and compliance
WHERE DO I BEGIN?
The first step is to complete our online application. We also encourage each applicant to attach a current resume. Your application will be reviewed by a member of our leadership team. If you look to be a good fit for the opportunity, you will be contacted for an initial phone interview.
EverGRO Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion, or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state, or local laws or regulations.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skills required for this job. Functions and requirements may change at any time with or without notice.
This job description is a summary of essential job functions necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions. Job functions may vary by location.
Job Posted by ApplicantPro
$49k-95k yearly est. 22d ago
Day Services Manager
Woodstock, Va 22664
Customer service manager job in Woodstock, VA
Job Description
Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!
Responsibilities
The Day ServicesManager is responsible for the operation of day services, including personnel, operational budget, compliance with agency policy, state/federal regulations, or standards of service, and quality of program for persons served
Oversees/participates in the hiring process of all assigned positions in accordance with Company policy and local, state, and federal employment law
Ensures all assigned staff receive training and supervision as needed to meet performance expectations
Ensures accurate and timely completion of all documentation related to staff (new hires, terms, performance reviews, leave requests, corrective actions)
Participates in investigations and ensures appropriate follow through on recommendations
Manages contracts and supervises the work of contract staff
Oversees ongoing contracts
Supervises and trains staff on contract work
Maintains good customer relations with current business partners
Provides support to persons served
Oversees the treatment/support services provided by day services staff
Serves as liaison for appropriate Support Coordinators, family, legal guardians
Coordinates/resolves conflicts in resources for provision of services
Attends support plans or special reviews, as necessary
Monitors program documentation for accuracy and timeliness
Evaluates and monitors program effectiveness
Monitors individual financial records
Monitors individual medication administration records
Provides budget and financial oversight
Assist in the development and monitoring of assigned budgets
Remains within budgeted expenses for service areas
Reviews and assigns referrals in admission to program
Conducts and monitors service integrity and compliance to service site/company policy to maintain licensure, Medicaid, or other funding
Monitors staffing schedules, overtime, staff vacancy rates
Qualifications
Bachelor of Arts/Bachelor of Science in Business, Health care Administration, or a Social Science preferred
Must have a minimum of five years in the Human Services field with two years of progressively responsible management experience
Prior experience providing services and supports to individuals with developmental disabilities preferred
Ability to communicate verbally and in writing
Ability to travel to multiples service sites, staying overnight if necessary
Experience in managing systems, processes, and people
Working knowledge of Federal, State, Local regulations concerning services to individuals with developmental disabilities
Demonstrate computer proficiency with working knowledge of Excel, Word
Good organizational skills and attention to detail
Proven supervisory skills
Capable of working responsibly with highly confidential information
Proven track record to guide teams toward multiple goals within several resource and/or reimbursement models
Valid driver's license from state of residence with satisfactory driving record as defined by Company vehicle policy and/or liability insurance carrier
$59k-97k yearly est. 3d ago
Resid. Mortgage & Consumer Loan Servicing Mgr
Burke & Herbert Bank 4.4
Customer service manager job in Moorefield, WV
Summary/Objective The Residential Mortgage & Consumer Loan ServicingManager is responsible for leading the development, execution, and maintenance of the organization's Loan Servicing functions for consumer and residential mortgage loan portfolios. The role ensures compliance with federal and state laws, agency/GSE requirements, investor guidelines, client requirements, and internal credit policies and guidelines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Oversee loan servicing activities for consumer and mortgage portfolios, including document tracking, investor reporting, loan balancing, payoff processing, escrow administration, and record retention.
* Recruit, train, coach, and motivate a high‑performing servicing team.
* Conduct performance appraisals, career development planning, and succession readiness.
* Design and implement strategies to embed a customer-first mindset across the servicing team-promoting empathy, responsiveness, and transparency in all borrower interactions.
* Partner with internal stakeholders (Sales, Collections, Compliance, Technology) to streamline hand-offs, feedback loops, and service standards that exceed customer expectations.
* Anticipate volume growth from new delivery channels and product launches; lead system implementations and enhancements.
* Maintain awareness of industry trends, emerging technologies, and competitor offerings to recommend service enhancements.
* Develop and update servicing procedure manuals covering Fannie Mae, Freddie Mac, FHA, VA, RD, and other investor requirements.
* Collaborate with the Corporate Compliance Office to draft notices, disclosures, training modules, and monitoring tools; ensure adherence to regulatory and audit standards.
* Serve as department liaison on bank committees, regulatory exams, and internal audits.
* Chair or participate in cross‑functional project teams for system conversions, new application roll‑outs, and operational initiatives.
* Manage external vendor relationships-evaluate performance, coordinate alternatives analysis, and oversee contractual/service‑level reporting.
Other Duties
* Attend relevant conferences, seminars, and workshops.
* Perform additional tasks as assigned.
Skills/Abilities
* High degree of professional ethics and integrity
* Proven management experience to effectively lead staff
* Strong organizational and detail-oriented abilities
* Excellent verbal and written communication skills
* Ability to multi-task, prioritize, and work independently
* Proficient in learning and applying audit and other systems quickly
* Teamwork-oriented with excellent problem-solving skills
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.
Travel
Travel is required for this position.
Education and Experience
* Bachelor's Degree and/or equivalent experience. RCMS certification preferred.
* Must have five to seven years managing loan servicing functions with strong knowledge of mortgage originations, Fannie Mae, Freddie Mac, FHA, VA, and RD requirements.
* Five to seven years of management/supervisory experience required. Strong interpersonal and organizational skills.
* Demonstrated ability to solve complex problems. Strong knowledge of banking systems/deposit operations and balancing procedures.
Equal Employment Opportunity/M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$22k-30k yearly est. 60d+ ago
Dining Services Supervisor
Westminster-Canterbury of The Blue Ridge 4.6
Customer service manager job in Charlottesville, VA
Are you a hands-on, innovative leader, with Hospitality experience? Do you enjoy working in a fast paced team environment? Are you able to influence and embrace change by initiating creative solutions? The Dining Services Supervisor coordinates the operation of all serving staff to ensure smooth, efficient and courteous operations in all dining facilities throughout Westminster-Canterbury of the Blue Ridge. This position will have a focus on our Healthcare areas to include Assisted Living, Memory Support, and Nursing Care.Responsibilities
Determine daily work assignments for serving staff and ensure proper coverage across all dining areas.
Serve residents and guests in a pleasant manner, always ready to assist where needed.
Observe and evaluate associates performance to devise methods for improving efficiency, confront issues and disciplinary matters, review time records, initiate staff training programs, conduct in-house training's and conduct daily line-up meetings prior to every meal period.
Oversee maintenance of dining areas in a clean and orderly manner and follow food safety procedures and adhere to health sanitation policies and regulations
Qualifications
Experience in a Supervisory role.
Excellent customerservice and associate relations skills.
Knowledge of hosting, busing and food service delivery.
Overall knowledge and skills requires application to standardized multiple tasks and learned routines associated with clearly defined procedures.
Available to work evenings and weekends as required.
Requirements
ServSafe Certification
High school diploma, GED or equivalent years of experience
Minimum of 5 years of customer related service experience, minimum 2 years as a supervisor.
Benefits Snapshot
Paid Time Off package
Education Program to offer financial assistance with education costs
Retirement Savings Plan with a company match
Free Meal while working
Paid Holidays
Free gym and pool access
Free parking
Medical, Dental, and Vision Benefits
How much does a customer service manager earn in Harrisonburg, VA?
The average customer service manager in Harrisonburg, VA earns between $38,000 and $133,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Harrisonburg, VA