Customer service manager jobs in Hickory, NC - 1,223 jobs

We're Hiring at Keen Building Company! Director of Operations - Custom Residential Construction Type: Full-time Reports to: President Who We Are At Keen Building Company, we don't just build homes, we bring dreams to life. Based in Charlotte, NC, and serving both North and South Carolina within an approximately 75-mile radius, we specialize in high-end custom homes and remodeling. Our mission is simple: provide a common service in an uncommon way to create a one-of-a-kind experience with passion and precision. Why This Role Matters As our Director of Operations - Custom Residential Construction, you'll be at the heart of everything we do You'll lead the construction operations that make dream homes a reality, guiding projects from concept through completion (on time, within budget, and at the highest level of standards), mentoring a team of skilled professionals, and ensuring every client's experience with Keen is nothing short of exceptional. This isn't just about managing projects. It's about shaping the future of Keen Building Company, driving operational excellence, and being a key player in our long-term growth. What You'll Do Lead with Vision: Develop and execute strategic plans that align with Keen's three-year construction operations plan, ensuring operational efficiency and excellence. Own the Build: Oversee all aspects of construction operations, from planning and scheduling to budgeting and quality control. Collaborate & Coordinate: Coordinate with project managers, subcontractors, and suppliers to ensure seamless execution. Problem-Solve on the Fly: Monitor progress, anticipate/identify challenges, and implement solutions to keep projects on track. Champion Safety: Establish and enforce protocols that prioritize the safety of every team member. Conflict Resolution: Quickly and effectively address conflicts that may arise during the project. Inspire & Grow Your Team: Lead by example, offering mentorship, skills development, and a culture of accountability rooted in Keen's Core Values. Drive Communication: Provide consistent updates to senior leadership through reports like IOR (Indicated Output Report), Quality Control, and Job Site Inspection Reports. Strengthen Partnerships: Collaborate with, and foster a team environment between, Sales and Accounting to ensure smooth contract execution, forecasting, and billing. What We're Looking For Experience that Counts: 15+ years in the construction industry, with at least 5 years in a leadership role overseeing custom home building operations. Education: Bachelor's degree in Construction Management, Engineering, Business Management, or related field (preferred). Leadership DNA: Proven ability to inspire, manage, and grow high-performing teams. Written and Verbal Communication Skills: Ability to effectively communicate and influence team members at all levels. Project Wizard: Proven track record of successfully managing multiple custom home building projects and teams simultaneously. Technical Knowledge: Expertise in construction processes, building codes, and safety standards. Business Savvy: Skilled in budgeting, forecasting, and using tools like BuilderTrend, PipeDrive, and construction accounting systems. Hands-On Flexibility: Valid driver's license and willingness to travel to job sites as needed. What Success Looks Like Delivering profitable projects that meet budget and exceed expectations. Achieving client satisfaction scores (NPS 4.5+) that reflect our commitment to delighting homeowners. Timely, accurate submission of reports, 3-year forecasts, billing, and job statuses to keep projects and the company on track. Building a culture of excellence, accountability, and growth within the operations team. Why Join Keen Building Company? When you join Keen, you're not just taking on a job; you're stepping into a leadership role that influences every corner of our business. You'll work with a team that values craftsmanship relationships, and community. Most importantly, you'll be building more than houses, you'll be building futures, memories, and experiences for families across the Carolinas.

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Manager is responsible for leading, developing, and overseeing the Client Service team to ensure exceptional delivery across the end-to-end client lifecycle-from onboarding to renewal to ongoing service. This role acts as a critical operational leader, ensuring that processes are efficient, documentation is accurate, service levels are met, and the team is equipped to support Account Executives and Account Representatives effectively. You will set the standard for service excellence by coaching team members, optimizing workflows, removing operational bottlenecks, and ensuring consistent, high-quality execution that enhances client satisfaction and retention. What will you be doing? Team Leadership & Development Manage, coach, and develop Client Service Representatives to ensure strong performance, engagement, and growth. Conduct regular quality checks on client deliverables; provide feedback and training where needed. Oversee workload distribution to balance capacity, manage deadlines, and ensure operational efficiency. Client Service Oversight Ensure timely and accurate execution of onboarding, renewals, certificates, endorsements, and documentation across the team. Serve as an escalation point for complex client or carrier issues, providing guidance and resolution support. Monitor compliance with internal controls, regulatory requirements, and documentation standards across accounts. Process Management Standardize and enhance processes for client service support across the client lifecycle. Partner with Practice Groups, Operations, and Accounting to streamline workflows and eliminate friction points. Use performance metrics and reporting to identify improvement opportunities and drive consistency across the team. Cross-Functional Collaboration Work closely with Account Executives and Account Representatives to understand client needs and align service priorities. Coordinate with carriers to support escalations, program changes, and complex servicing requirements. Collaborate with internal teams to ensure smooth execution across the client lifecycle. Key Skills & Competencies Leadership & Coaching: Ability to guide, develop, and motivate a service team while maintaining high performance standards. Operational Excellence: Skilled at building efficient processes, managing workflows, and ensuring quality control. Client Service Mindset: Strong commitment to delivering responsive, accurate, and value-added service. Communication: Clear and confident communicator across various stakeholders. Problem-Solving: Ability to troubleshoot issues proactively and navigate complex client or carrier situations. Technical Proficiency: Comfortable in insurance agency management systems (Epic, AMS360, etc.) and Microsoft Office tools. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience 5+ years of experience in insurance client service or operations 2+ years in a people leader role & strong stakeholder management skills Strong understanding of insurance policy documentation, billing workflows, certificates of insurance, and renewal processes Strong organizational and communication skills with a client-service orientation. Demonstrated ability to manage teams, drive process consistency, and uphold high service standards Solution minded with Root Cause Analysis problem solving capabilities Experience with process transformation via automation and/or AI is a plus What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We're seeking a commercially savvy, customer-obsessed Customer Experience Join Journey Managerto lead the Join (Learn & Buy) experience rom service eligibility and plan selection through checkout, appointment scheduling, and handoff to install. You will be critical to delivering a frictionless buying experience that drives higher conversion, lower CPGA, fewer pre-install cancels, and stronger early-tenure satisfaction. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery across digital, telesales, retail, and partner channels. Your work will directly impact qualified traffic, quote-to-order conversion, appointment set rates, and early NPS. As aCustomer Experience Join Journey Manager, your duties and responsibilities will include: Journey Strategy & Roadmap Define the Join journey vision and north-star metrics (e.g., Sales per 100 OFS, CVR, CPGA, pre-install cancels) Build a 12-18-month roadmap across eligibility, offer clarity, checkout optimization, appointment scheduling, and sales routing Backlog Ownership & Delivery Maintain a prioritized backlog based on funnel losses (e.g., eligibility fails, checkout drop-offs, routing leakage) Lead agile ceremonies and iterative delivery with Design, Engineering, E-commerce, Sales Ops, and Care Run A/B tests, pilots, and feature flags-including AI-powered features-with clear success criteria Customer & Data Insight Use VoC/VoA, web/app analytics, session replays, IVR telemetry, and operational logs to diagnose friction Build dashboards for LQSsales, funnel drop-offs, time-to-complete, appointment set vs. kept, and cancel intent signals Partner with Data/ML to deploy propensity models and early cancel-risk detection Cross-Functional Collaboration Partner with E-commerce on experimentation, content/UX, and conversion guardrails Align with Marketing (SEO/SEM, retargeting), Sales (scripts, SPIFs), IT (catalog, payments), and Field Ops (capacity windows) Drive enablement: AI-informed scripts, seller training, knowledge articles, and compliance updates Governance & Impact Set OKRs and publish bi-weekly progress updates Tie improvements to business value (conversion, CPGA, cancels, ROAS) and validate via control/readouts Qualifications WHAT IT TAKES TO CATCH OUR EYE: 6+ years in product, CX, e-commerce, or sales journey ownership with proven funnel optimization Strong fluency in funnel analytics, experimentation, and conversational/IVR analytics; SQL/BI a plus Experience deploying AI/automation in buyer and agent workflows Proven cross-functional leadership and crisp communication skills CORE COMPETENCIES: Customer-obsessed Commercially savvy Data- & AI-informed Systems thinker Bias for action Collaborative Change leader TOOLS YOU'LL USE: GA4/Adobe Looker/Tableau Feature flags/A-B platforms CMS/PIM & offer engines Checkout & payments Agent-assist/gen-AI IVR/chat orchestration RPA/workflow automation Session replay SEO/SEM toolset 12-MONTH OUTCOME TARGETS EXAMPLES: Qualified Order Conversion:+15-25% overall; +25-40% in under-penetrated segments CPGA:-10-20% via funnel gains and channel mix Pre-Install Cancels:-20-30% through better expectation-setting, scheduling, and save-on-pending flows Appointment Set & Kept:+10-15% set; +5-10% kept via capacity alignment and reminders Early-Tenure NPS (30 days):+8-12 pts CORE KPIs: Top-of-funnel LQS Eligibility pass rate QuoteOrder CVR Checkout drop-off Payment/credit pass rate Time-to-complete % eligible calls/chats routed to sales IVR/chat containment to seller Appointment set/kept Misqualification rate Disclosure compliance Fraud/spam deflection Sales per 100 OFS Pre-install cancel rate CPGA First-30-day NPS #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice Videos To Watch***************************

What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plan Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Base Salary of $48,000 -$64,200 USD per year + quarterly commissions subject to the terms of the applicable commission plan. Total compensation range for this position: $80,000 - $107,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

A leading manufacturer in the construction machinery manufacturing industry is seeking a dynamic and experienced Plant Manager to oversee operations across multiple facilities. This organization is known for its commitment to quality, safety, and innovation, serving a diverse range of industrial clients with precision-engineered products. This fast-growing company is looking for someone to drive cultural change and lead a strong team. If this sounds like you, apply today! The Plant Manager will be responsible for: Lead and organize daily production workflows to meet output and quality targets. Collaborate closely to ensure alignment on performance goals. Promote and enforce company policies, safety standards, and operational procedures. Coach and mentor team members to foster a productive and positive work environment. Resolve manufacturing discrepancies and employee conflicts effectively. Conduct performance evaluations, develop employee growth plans, and manage disciplinary actions. Maintain high standards of housekeeping and 5S practices across all areas. Support continuous improvement initiatives and drive operational excellence. The Plant Manager will have: 10+ years manufacturing leadership Bachelor's degree in relevant field Strong organizational skills with a focus on safety, quality, and efficiency. Excellent communication and interpersonal skills across all organizational levels. Ability to work independently and collaboratively in a fast-paced environment. High ethical standards and professionalism under pressure. Background in heavy machinery manufacturing preferred

The Senior Community Manager is fully accountable for all property operations. Leadership ability is a must, as the Senior Community Manager is the leader of the site(s) team. The purpose of the Senior Community Manager is to effectively manage and coordinate activities and available resources in order to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operational expenses while maintaining a quality product. JOB SPECIFIC COMPETENCIES Associate Relations: Manages all on-site employees, including giving timely, constructive feedback and positive encouragement. Motivate the office and maintenance staff and give consistent verbal and written feedback. Has the ability to document performance feedback (including corrective actions) and effectively manages employee performance on a regular interval. Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete). Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, and performance management. Plan and carry out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices. Abides my state and federal work regulations including wage and hour laws. Does not participate in or allow discriminatory, harassing or retaliatory actions. Has read and understands the MLPG New Hire Onboarding Process and is effectively able to execute the process and communicate it to candidates. Coordinates directly with HR regarding termination decisions and does not make termination recommendations unless the proper documentation is in place. Resident Relations and Education: Communicate clearly to residents and in a consistent manner. Respond to resident requests and concerns in a timely, professional manner. Read and/or listen to resident requests/complaints in a calm, respectful, and open manner. Maintain a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to MLPG policy. Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner. Responds sensitively to concerns/complaints and exhibits a sense of urgency. Attend and assist in resident activities and functions after hours and weekends, as needed. Financial: Assist in budget preparation, as well as maintain budgeted income and expenses. Project monthly forecasts and understand and explain budget variances. Ensure that all rents are collected and posted and processed/deposited on a daily basis. Oversee all accounting transactions. Manage cash accounts, process invoices as directed by Supervisor and owner, maintain proper bookkeeping at all times. Property Evaluations: Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents. Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Service Manager and Supervisor. Responsible for office operations, quality curb appeal, office and model cleanliness. Conduct market surveys as required. Create and implement marketing plans for ongoing success and high occupancy of the property. Payroll: Has a working knowledge and a familiarity with Paylocity Payroll System. Seeks help and additional training if necessary. Seeks supervisor or ownership's approval before approving employee overtime. Approval of timesheets and overtime by the 10am Monday morning deadline. Ensures employees have completed their time card approvals. Limits and monitors employee missed punches and disciplines chronic offenders. Does not manipulate over time records, monitors overtime proactively but does not remove legitimate employee overtime worked. Does not allow employees to work off the clock. Maintains accurate payroll records by promptly returning Associate Status Forms to Payroll. Reporting: Must maintain all records in a complete and organized manner as described throughout the MLPG P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.) Consistently review all leasing performance and paperwork. Safety: Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO. Compliance: Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing. Fully implement and enforce all policies and procedures as outlined in the MLPG Policy and Procedures Manuals. Maintain and keep Policies and Procedures in up to date manner, inform and train staff on any revisions in a timely manner. Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants. POSITION QUALIFICATIONS Education High school degree required, college degree preferred. Experience Four years prior experience in property management or in a related industry preferred with a minimum of two years in a supervisory role. Student Housing experience preferred. SKILLS & ABILITIES Computer Skills Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata . Basic typing skills and knowledge of computers. Use of the company's payroll system is required. Prior HRIS experience a plus. CERTIFICATES AND LICENSES Valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. CPM , ARM designation preferred. Ability to earn future designations as required by Industry standards. Other Requirements Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations. Bilingual abilities (written and verbal) may be required based on specific needs of property. Basic understanding of Landlord/Tenant laws and application, familiarity with local Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry. WORK ENVIRONMENT The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Experience: Property management: 3 years (Required) Language: Spanish (Preferred English (Required) License/Certification: Driver's License (Required) Work Location: In person

APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:***************************************************************************************************************************** OpportunitiesJobs About the Role The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well-maintained environment for clients, visitors, and staff. The ideal candidate is a proactive problem-solver who thrives in a dynamic, hands-on setting-balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director. Duties and Responsibilities Facility & Event Operations Oversee daily facility operations, including room setups, equipment usage, and cleanliness. Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities. Manage inventory of equipment and supplies to support events and daily operations. Support technical needs for events, including audio-visual and lighting systems. Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures. Staff Leadership & Management Train, supervise, and evaluate Event Services staff, including part-time and temporary employees. Develop staff schedules to ensure proper coverage for operations and events. Promote a positive team culture focused on service, efficiency, and accountability. Customer Service & Client Relations Ensure exceptional service for all internal and external customers. Address and resolve client concerns promptly and professionally. Collaborate with the Event Services Supervisor for seamless event execution. Administrative & Strategic Responsibilities Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities. Prepare reports on facility usage, maintenance needs, and operational performance. Work with Marketing to promote the CMCC and attract diverse events. Manage vendor relationships, including catering and other service partnerships. Contribute to long-term planning for facility improvements, expansion, and revenue enhancement. Minimum Education and Experience Bachelor's degree in Business Administration, Hospitality/Event Management, or related field preferred. Minimum 3 years of experience in facility operations, event management, or similar work. Minimum 3 years of supervisory experience required. Equivalent combinations of education and experience will be considered.

General Manager Industry: Physical Security | Construction | Infrastructure | Employment Type: Full-time About the Role A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment. Key Responsibilities Lead daily operations across multiple service lines including fencing, barriers, and access control installations Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement Manage and develop cross-functional teams including project managers, field crews, and operations staff Oversee scheduling, budgeting, procurement, and job costing processes Drive operational improvements and standardization to support scalability Foster a culture of safety, compliance, and quality assurance Partner with executive leadership to align on strategic goals and market expansion Build and maintain strong relationships with customers, vendors, and subcontractors Ideal Candidate 6-12 years of leadership experience in construction, security systems, or industrial services Proven track record of managing operations in a fast-paced, project-based environment Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus Demonstrated success with P&L ownership and KPI-driven performance management Strong knowledge of field operations, labor/resource planning, and subcontractor management Comfortable operating within a private equity-backed company or growth-stage business Excellent communication and team leadership skills Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred) Compensation & Benefits Competitive base salary + performance-based bonus Health, dental, and vision benefits 401(k) with company match PTO and paid holidays Vehicle allowance or company vehicle

Key Responsibilities: Oversee regional operations, sales, and administrative activities Own regional project P&L through cost control, estimating, purchasing, subcontracting, and billing oversight Hire, train, and lead field and office teams Direct sales and operations teams to resolve complex project and customer issues Assign projects and balance workloads to meet schedules and quality standards Ensure effective planning, scheduling, and timely project completion Approve and manage vendors and subcontractors Build and maintain relationships with multifamily customers and industry partners Review contracts, job progress, sales, and operations reports Ensure timely billing, collections, and issue resolution Qualifications: Construction experience required (multifamily preferred) High school diploma or equivalent Valid driver's license and ability to travel (50%+) Experience with Procore, NAV, Sage, or similar systems preferred Proficiency with Microsoft Office Strong leadership, communication, and customer service skills Decisive, organized problem solver with sound judgment

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback. Teaches and trains to build capabilities. Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."

Job Description Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively. Summary of Responsibility: The Customer Service Manager is responsible for leading, developing, and managing the Customer Service/Parts team to ensure exceptional customer experiences and operational excellence. This role oversees daily departmental activities, drives performance through KPIs, manages customer escalations, and leads continuous process improvement initiatives. The Customer Service Manager collaborates cross-functionally with internal teams and external partners to remove barriers, improve execution, and enhance customer satisfaction. What You Will Contribute: Recruit, hire, onboard, train, coach, and motivate customer service representatives. Monitor individual and team performance against established standards and expectations. Foster a culture of accountability, engagement, and continuous improvement. Oversee daily activities within the Parts/Customer Service department. Ensure workloads are balanced effectively across the team. Establish, track, and report on department Key Performance Indicators (KPIs). Serve as the primary point of contact for escalated customer complaints or issues. Ensure customers are kept informed and resolutions are communicated clearly and professionally. Partner with internal teams to drive timely and effective outcomes. Develop training tools and resources for Parts Administrators and customer service staff. Create and maintain policies and procedures for handling customer parts inquiries. Utilize data and reporting to identify trends, root causes, and opportunities to improve customer satisfaction. Implement solutions that improve efficiency, accuracy, and the customer experience. Work cross-functionally with Service, Productivity, and other internal teams. Collaborate externally with OEMs and third-party vendors to ensure alignment. Identify and eliminate barriers that impact execution and customer outcomes. Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: Bachelor's Degree or equivalent experience demonstrated experience. High level of technical skill as demonstrated in prior experience and education. Ability to communicate effectively and articulate offerings tailored to customer needs. High integrity and ethical thought processes Experience using CRM such as Salesforce, ERP systems such as Dynamics D365, and PowerBI reports, Expert Microsoft Office Suite user What's in it for You:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks' Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged periods of time. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition # 1545C, Charlotte NC

Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents

Remote (U.S.) | Occasional travel to Charlotte, NC HQ About the Opportunity FranDevCo represents some of the fastest-growing, most recognized brands in the franchise industry. As our sales engine scales, we're ready to bring precision and power to the systems that drive it. We are looking for a Director of CRM Operations who will take ownership of refining, optimizing, and scaling our HubSpot environment to match the sophistication of our team, our candidates, and the brands we represent. We're a franchise growth organization that helps brands achieve consistent, sustainable growth through proven systems and processes. Our turnkey platform brings together expertise in franchise sales, marketing, operations, finance, and exit strategies - backed by a team with over 100 years of combined experience attracting top-performing franchisees. At FranDevCo, we're a high-performing, people-first company built on collaboration, process, and purpose. And we genuinely care about what we do. Our foundation is built on our G.R.O.W. values: Growth - We're passionate about growing businesses and people. Reliable - We do what we say and follow through. Operate with Purpose - Everything we do has intention. We Culture - True success comes from teamwork and collaboration. We work hard, play hard, and value relationships as much as results. What We Offer A strong, values-driven culture that supports your success Systems and tools that make your job easier Competitive base salary Health insurance Paid holidays and vacation time Company laptop What You'll Do Own the architecture, optimization, and ongoing management of our HubSpot CRM and Marketing Hubs. Audit, rebuild, and streamline pipelines, workflows, and automations to drive measurable efficiency and scalability. Create intuitive dashboards and reporting for sales managers and executive leadership - turning data into actionable insight. Partner closely with Franchise Development, Operations, and Marketing teams to ensure CRM strategy aligns with business goals. Implement automations that free our sales team to focus on relationships, not repetitive tasks. Ensure seamless integration between sales and marketing activity - empowering our digital team to launch and track lead generation campaigns for franchisor clients. Who You Are A precision-minded CRM operator with 5+ years of CRM management experience, including at least 2 years in HubSpot. Hands-on and proactive - you build, test, and improve systems yourself rather than waiting for direction. Experienced supporting high-ticket, multi-step sales processes where timing, nurturing, and data accuracy matter. Comfortable collaborating with leadership and sales teams to define how HubSpot best supports revenue goals. Energized by fast growth, structure-building, and solving operational puzzles that unlock performance. Bonus points if you've worked in franchise development, for a franchisor platform, or with a rapidly scaling franchisor brand. Work Setup Remote-first (U.S.) with optional hybrid flexibility in Charlotte, NC. Minimal travel - approximately 1-2 trips per year to HQ for training and team connection. Why Join FranDevCo If you're passionate about helping people find great franchise opportunities and want to be part of a team that values growth, reliability, and purpose, we'd love to hear from you.

Job Description CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $55,000 **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations. The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff. Ensure department is functioning within all local, state and federal laws. Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies. Communicates using two-way radio and telephones. Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports. Attends and represents the department or its officers at court hearings. Maintains contact with supervisory staff to coordinate department activities. Ensures availability by radio or phone for consultation on major incidents and / or emergencies. Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy. Operates a company vehicle in accordance with departmental policy and procedure. Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment. Oversees scheduling, interviewing, hiring, and recruiting of all department personnel. Organizes, designs, updates and delivers all departmental trainings. Keep up to date and accurate records of trainings for all departmental personnel. Assist in preparing annual budget and monitors compliance. Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval. Research, organize and execute departmental purchases as approved by the Manager of Security. Research, write and revise the Department Manual of Policies and Procedures. Recommend, assist, and lead in employee discipline procedures. Coordinate, approve and maintain daily paperwork and packets. Review and approve reports prepared by subordinate officers. Conduct periodic performance evaluations on appointed personnel. Leverage all available tools and technology to their fullest potential in support of loss prevention efforts. Develop and manage an internal auditing team. Monitors emerging trends in risk assessment and loss prevention. Implements innovative strategies to safeguard assets and operations and anticipates future challenges. Qualifications: Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management. 1 - 4 Years related experience Law Enforcement. At least 21 years of age. Possess a valid driver's license. Possess or have the ability to obtain NC and SC armed Security Officer certification. Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer. Must be able to obtain a certificate in non-confrontational investigative interviewing techniques. Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback. Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies. Must possess a working knowledge of Criminal Law. Required to read, comprehend and speak English language. Ability to work nights, weekends, and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.

Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively. Summary of Responsibility: The Customer Service Manager is responsible for leading, developing, and managing the Customer Service/Parts team to ensure exceptional customer experiences and operational excellence. This role oversees daily departmental activities, drives performance through KPIs, manages customer escalations, and leads continuous process improvement initiatives. The Customer Service Manager collaborates cross-functionally with internal teams and external partners to remove barriers, improve execution, and enhance customer satisfaction. What You Will Contribute: Recruit, hire, onboard, train, coach, and motivate customer service representatives. Monitor individual and team performance against established standards and expectations. Foster a culture of accountability, engagement, and continuous improvement. Oversee daily activities within the Parts/Customer Service department. Ensure workloads are balanced effectively across the team. Establish, track, and report on department Key Performance Indicators (KPIs). Serve as the primary point of contact for escalated customer complaints or issues. Ensure customers are kept informed and resolutions are communicated clearly and professionally. Partner with internal teams to drive timely and effective outcomes. Develop training tools and resources for Parts Administrators and customer service staff. Create and maintain policies and procedures for handling customer parts inquiries. Utilize data and reporting to identify trends, root causes, and opportunities to improve customer satisfaction. Implement solutions that improve efficiency, accuracy, and the customer experience. Work cross-functionally with Service, Productivity, and other internal teams. Collaborate externally with OEMs and third-party vendors to ensure alignment. Identify and eliminate barriers that impact execution and customer outcomes. Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: Bachelor's Degree or equivalent experience demonstrated experience. High level of technical skill as demonstrated in prior experience and education. Ability to communicate effectively and articulate offerings tailored to customer needs. High integrity and ethical thought processes Experience using CRM such as Salesforce, ERP systems such as Dynamics D365, and PowerBI reports, Expert Microsoft Office Suite user What's in it for You:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks' Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged periods of time. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition # 1545C, Charlotte NC