Customer service manager jobs in Iowa City, IA

The Global Filter Customer Service Manager will report to the General Manager & VP-Operations and will be based in Cedar Rapids, Iowa. The Customer Service Manager will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. They play a pivotal role in Global Filter's success by implementing customer-centric strategies, initiatives, improving processes, and developing brand reputation through exceptional customer interactions. The Customer Service Manager will have a strong understanding of the Global Filter product portfolio, sales process, customer lifecycle, virtually building relationships in general, and post-purchase technical support. The ideal candidate will be a self-motivated quick learner with a strong bias for action. The candidate will possess a customer-centric mindset, leadership skills, sound communication skills, analytical skills, the technical knowledge to adapt to customers' needs through problem solving and be comfortable presenting and utilizing several video and/or phone conferencing tools. The person must be able to lead a customer service team by fostering a collaborative team environment to ensure a culture of success is maintained. Responsibilities * Lead a team of customer service representatives to ensure excellent customer service and support is provided to customers * Manage customer escalations, resolving customer inquiries in a timely and efficient manner * Assist as needed with call volume, chats, emails, and order entry * Develop and implement effective customer management strategies aligned with Global Filter's goals & objectives * Establish and maintain customer loyalty by designing and executing initiatives designed to enhance the overall customer experience * Utilize various tools & technologies to monitor customer interactions, gather insights, and identify areas for improvement * Train and educate team members on customer-centric approaches and effective procedures to ensure a culture of success is maintained for Global Filter * Influences team members to develop effective problem solving, strategic thinking, and customer-centric mindsets * Collaborate with customers, customer service, product management, sales, and marketing teams to ensure that customer needs are met while facilitating an exceptional customer experience * Evaluate key performance indicators (KPIs) relating to customer satisfaction, retention, and loyalty * Partners effectively with Sales team to drive territory coverage and exploit sales opportunities * Ensures that order pricing is based on contract agreements, price lists, and/or quotations * Discuss quote specifications with Sales team and resolve discrepancies as needed * Coordinates details of orders through the production process to ensure completion of orders and delivery commitments * Must be able to organize and maintain accurate electronic records within ERP system, along with quote and order processing within ERP system and Microsoft Office products * Prepares documentation and coordinates new client information, purchase order, return goods memos, credit and rebills with internal stakeholders * Consistently available to customers; ensures work responsibilities are covered when not available * Create and implement training and customer service programs through our continuous education program, Global University * Identify and lead efforts to implement or improve existing technologies, processes and procedures to improve customer service and retention * Other duties and responsibilities as assigned Knowledge, Skills, & Abilities * Excellent verbal and written communication skills for responding to questions from both internal and external customers * Exceptional interpersonal skills are critical with the ability to successfully lead customer service and product management teams * Proficient at persuading and influencing others while demonstrating a confident and positive attitude * Must possess strong problem-solving skills to lead resolution efforts focused on creating an exceptional customer experience * Partner effectively with the outside sales team to drive territory coverage and maintain positive distributor relationships * Ability to work independently as a self-starter, take initiative to provide solutions in the absence of perfect data * Must be able to adapt and work effectively with a variety of customers and changing situations * Possess excellent organizational skills with very effective attention to detail * Robust time management skills are essential * Skilled at working within deadlines and prioritizing multiple projects with minimal supervision to meet changing business needs * Demonstrated organizational, problem-solving, and analytical skills * Must be able to maintain confidentiality * Must be committed to expanding product knowledge and utilizing all available resources while striving for continuous improvement, both professionally and for business success * Proven track record of effectively leading a customer service team * Possess a high level of emotional intelligence, ensuring an exceptional customer and employee experience * Proficiency in use of Microsoft Office; specifically, Outlook, PowerPoint, and Word * Particularly strong Microsoft Excel skills * Working knowledge of teleconference tools Qualifications * Bachelor's Degree in Business Management, Business Administration, Customer Service, or a related field is required; or in absence of degree, four (5) years of experience leading customer service in a manufacturing environment is required * 5 years of customer service or technical support leadership experience is preferred * Proficiency in Microsoft Office products required * Proficiency with ERP systems, such as Business Central, is preferred * Proven track record of successfully managing large, long-term projects * Ability to identify, hire, develop, and motivate individuals to grow team capabilities * Willingness to work side-by-side with all levels of the team, including on the production floor Ideal Attributes * Exceptional attitude!! * Driven to succeed - creative, self-starter * Trusting & supportive leader with ability to help the Global Filter team succeed * Excellent problem-solving skills & entrepreneurial mindset * Must be a strong team-player with the ability to work autonomously * Strong Bias for Action!! * Excellent interpersonal, written and verbal communication skills as well as ability to utilize appropriate e-mail and telephone etiquette * Strong time-management skills and the ability to organize and prioritize Travel * This role may require up to 15% travel (overnight expected) to visit customer, end users, collaborate with team members, and participate in industry events Physical Demands While performing the duties of this job, the employee is frequently required to do the following: * Sit for prolonged periods. * Must be able to lift up to 15 pounds at times * Work flexible hours This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law. We believe the work we do and the mission we spread is at it's best when everyone feels free to be their most authentic self. More About Filtration Group Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action. Global Filter is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality, and industrial technologies. The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80 percent of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes. With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier, and more productive. Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us!

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Human Services Lead **$1000 Sign-On Bonus**- Iowa Do you have experience providing direct care services to individuals with disabilities and are looking to take the next step in your career? To The Rescue is currently seeking qualified individuals to manage all aspects related to the ongoing implementation of the Human Service Program as our Human Service Lead. Why You Want to Work for TTR! Paid training PTO Paid CPR training Referral bonus 401K eligibility after 6 months of employment Flexible unpaid time off Educational assistance Medical, vision and dental for all FT staff Flex Spending account Voluntary benefits (short-term disability, accident insurance and cancer insurance) As a Housing Lead you are working alongside staff members to support and assist the members, completing documentation accurately and timely, participating in on-call rotation, and filling in direct care hours as needed to ensure coverage. You will also provide weekly progress updates on each member, help develop goals for members, create monthly staffing schedules, review payroll for accuracy, and participate in a variety of other tasks and duties as assigned. Work Hours Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position participates in an on-call rotation. IND-IA #INDHP #IND1C Location: Cedar Rapids, IA - Marion, IA - Hiawatha, IA To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.

Job DescriptionDescription: Oversee our front-end team and assist with store customer service. What You'll Do Oversee and train team members in delivering customer service excellence, cashiering & cash handling, and departmental upkeep Duties associated with both opening and closing the store, including but not limited to drawer reconciliation, safe accountability, cleaning, and delegating tasks Ensuring retail-readiness Work in a retail and food environment Ensure a high level of customer-focused service for our shoppers Maintain a safe and productive environment for our employees May spend periods of time working in walk-in coolers and freezers What We're Looking For Supervisory or managerial experience preferred , preferably in a grocery, food service, or retail environment Demonstrated retail customer focused service experience and skills Familiarity with organic and natural foods Enthusiasm for working in fast-paced creative environment Attention to detail and ability to efficiently perform assigned tasks Ability to lift and carry up to 50 pounds on occasion during a shift Ability to read and speak English and perform basic arithmetic Additional Details This position requires excellent tenure and attendance, a committed schedule which may include opening, mid-shift, and closing, and requires weekend, and holiday shifts on a regular basis. Negotiable based on experience and tenure Requirements:

Posting open until filled. JOB INFORMATION Department: Marion Public Library Bargaining Unit: Non-Bargaining Library Director Pay Grade: NB Pay Scale FLSA Classification: Exempt JOB SUMMARY This is a supervisory professional position at the Marion Public Library. The Manager is responsible for a core function of the library under the direction and supervision of the Library Director. The Manager assists the library's diverse patron population, both in person and through designing, managing, and facilitating specialized library functions. Additional personnel management is essential in this role. Supporting and guiding patron accounts staff & volunteers to accomplish the organization's mission, and working to ensure staff have the resources and training needed to deliver quality service. The employee serves as a member of the leadership team that develops and facilitates library policies, service programs, and collections; participates in visioning, strategic planning, problem solving, marketing and outreach activities, and space utilization planning. ESSENTIAL JOB DUTIES & RESPONSIBILITIES Customer Experience · Actively assess customer experience at the Circulation Desk; identify areas for improvement; design and implement strategies to enhance onsite and remote use of library services and resources · Solicit and respond to customer feedback related to customer service and library experience Account Services · Plan, coordinate and manage circulation and access services, including application of policies and procedures, public relations, informal readers'/viewers'/listeners' advisory functions, and collection of fines and other payments · Manage self-check station actives and equipment · Develop and maintain procedures for circulation and customer record access functions, including reserves, overdue materials, and library card applications with an emphasis on exceptional customer experience · Mediate and resolve customer disputes, complaints, and inquiries related to circulation policies and procedures · Prepare circulation and holdings reports monthly and annually, or as needed · Manage library volunteer program and supervises volunteers · Serve as library liaison to Unique Collection Agency · Liaise with access services and circulation departments at other Metro Library Network libraries Other Responsibilities · Oversee creation and maintenance of master and daily schedule for Circulation Desk and classification of volunteers · Hire, train, supervise, and evaluate Circulation staff and volunteers · Conduct library tours · Attend and participate in library staff meetings and training sessions · Participate in professional organizations and continuing education activities · Work at public service desks regularly · Supervise the library when the Library Director and the Deputy Library Director are not present Daily work may include some clerical and paraprofessional tasks including but not limited to general circulation duties and minor maintenance ESSENTIAL JOB KNOWLEDGE AND SKILLS · Knowledge of the principles and practices of library science; demonstrated ability to apply knowledge of professional practices to library service, including but not limited to programming, reference service, collection development, and organization of information · Knowledge of library of service, circulation, and account services best practices · Knowledge of best privacy practices · Knowledge of management of integrated online library systems (shared catalog and circulation functions) · Awareness of readers' viewers'/ listeners' advisory practices · Awareness of trends and developments in information storage and access technologies and practices · Familiarity with web-based library services and applications and ability to apply this knowledge to provide services · Ability to supervise and train a large staff of part- and full-time employees · Ability to communicate clearly and concisely, both orally and in writing · Ability to calculate statistics and perform quantitative analysis of services · Ability to work with minimum supervision · Ability to represent the library to the public and profession · Ability to work collaboratively · Ability to act with political savvy · Ability to identify potential community partners and develop and maintain relationships as appropriate REQUIRED EXPERIENCE, EDUCATION AND/OR CERTIFICATIONS · MLS Degree from an American Library Associate accredited program is required. If an otherwise qualified candidate does not currently hold an MLS degree, the candidate must be able to obtain one prior to their third work anniversary. · 5-10 years' experience in providing customer service, circulation, and account services is preferred but not required and may substitute for by an MLS degree or its equivalent · Demonstrated project management experience required · A valid Iowa driver's license is required within 30 days of hire PHYSICAL REQUIREMENTS & WORKING CONDITIONS · Ability to sit, bend, stoop, reach, stand, push, pull as required · Physical agility, strength, and dexterity necessary for handling library materials up to 35 pounds · Dexterity to use basic technology equipment, including a keyboard, mouse, and touchpad · Interpersonal skills and cognitive flexibility to interface with a variety of internal and external customers in diverse, sometimes high-stress, situations · Executive functioning skills appropriate for a busy, fast-paced environment · Works in an office environment · May be required to work some overtime upon demand of workload · The Marion Public Library is a busy, customer focused library with a high level of use by patrons of all ages. Patrons have high expectations regarding the quality and efficiency of library service · Managers may be required to work one evening per week and in a Saturday-Sunday rotation. They regularly work with and have access to patron records that are confidential according to the Code of Iowa. POTENTIAL BACKGROUND CHECKS INCLUDE: Sex Offender Registry Criminal Background Check Drug Screening Driving Record Pre-Employment Physical This City of Marion is an equal opportunity employer. We value and celebrate diversity. Employment is decided based on qualifications, merit and business need.

Central Sterilizing Services is seeking a full-time Supervisor. This position provides a specialized level of technical service relative to the processing of instruments for the Main OR and UI Health Care clinics. This includes responsibility for staff education, equipment maintenance, and supplies. The supervisor collaborates with clinical and non-clinical staff in order to insure safe and effective patient care as it relates to sterile processing. This position provides staff monitoring, guidance, coaching, and counseling to assure the best in patient outcomes are achieved. The schedule for this position will be Friday/Monday, 11:00 PM to 7:30 AM and Saturday/Sunday, 7:00 PM to 7:00 AM. This position will float to locations based on need. Responsibilities: Provide Specialty Clinical/Technical Service Provide specialized level of clinical/technical expertise in the reprocessing of instruments - including cleaning, inspecting, disinfecting, and sterilizing. Identify training gaps and proactively assess educational needs. Maintain and update equipment and supplies used in instrument reprocessing. Performs all duties performed by the Central Service technicians as needed. Provide Education Provide health education and feedback to individual staff members relative to department operations. Monitor the effectiveness of training methods to a variety of audiences such as technicians, clinicians, and administrators. Collaborate/Communicate with Health Care Team Collaborate with others on the health care team related to clinical/technical specification to assure a common goal of safe and effective delivery of care. Communication to a variety of audiences through data. Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession Education Knowledge and compliance to regulations and standards such as OSHA, EPA, FDA, DOT, AAMI, AORN, etc. Knowledge and compliance to accreditation agencies such as The Joint Commission. Identify and communicate variances and create action plans to address them. Assists to ensure staff are compliant with policies, procedures, and regulations. Human Resources Management Supervises technical activities of technician staff in UI Health Care Central Sterilizing Services. Participates in the hiring of staff and students, including candidate evaluation, interviewing, and onboarding. Assign work and monitor workflow to promote depth of competency and prevention of repetitive injury. Guide, coach and develop staff through performance management (evaluative feedback counseling) to assure outcomes are achieved. Supports management during HR procedures and communicate any issues to HR and CSS leadership. Pay Level: 4A Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu) Required Qualifications: Bachelor's degree in business administration, management, nursing, or related field: or an equivalent combination of education and experience in Central Sterilizing. Proficient in computer software applications such as Word, Outlook, and Excel. Excellent written and verbal communication skills. A minimum of 2 years related quality or technical experience in a medical field that includes a sterile processing component. Previous supervisory experience. Must Possess and maintain certification through a nationally recognized central sterilizing service training program such as IAHSCMM (International Association of Healthcare Central Service Materiel Management) or CBSPD (The Certification Board for Sterile Processing and Distribution). Desired Qualifications: Familiarity with UI Health Care supervisory functions such as ELMS and performance reviews. Experience managing in a union environment. Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission: Resume Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please contact ************************ with any questions. Additional Information Compensation Contact Information

Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel. Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction. Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce. Assist customers and technicians on repairs and define the scope of work to ensure expectations are met. Assist shop personnel, PSRs, and customers with quoting, opening, closing and invoicing work orders Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary. Promote safety in the workplace and help lead technical and professional development. Perform other duties as assigned. Qualifications 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Previous supervisory experience helpful. Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems. Knowledge of Caterpillar Equipment and Technical Training preferred. Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals. Ability to write professional business communication by email or letter is required. Excellent communication skills and customer service skills are needed. Ability to work in a fast paced environment Must be able to lift 75lbs. Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required. Must have a High School Diploma or equivalent Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). Physical Requirements/Working Conditions This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: * Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. * Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. * Assist customers with questions and handle customer issues. * Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories * Promote and sell automotive products and services that meet customer needs. * Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. * Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. * Create employee schedules for auto service sales and technician Team Members. * Provide store leadership with sales and payroll budget reports. * Managing auto center profitability by monitoring and controlling payroll and controllable expenses. * Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: * Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. * Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. * 3 years of retail / automotive management experience preferred. * Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Job Description - IT Field Services Manager Reporting to: Director IT Operations Department: Information Technology Build and lead a team responsible for reliable technology operations at job sites nationwide. Ensure consistent deployment standards, rapid response capability, and exceptional end-user support for field crews. Core Responsibilities * Oversee all jobsite IT setup and operations (trailers, Mobile Office Site boxes, Starlink, LTE, etc.). * Standardize the Mobile Office Site (MOS) field IT kit (firewall, switch, access point, UPS) and maintain configuration baselines. * Manage site mobilizations, cutovers, relocations, and decommissions. * Coordinate with networking, Intune/M365, and cybersecurity teams for compliance and endpoint readiness. * Build and maintain the knowledge base and SOP library for repeatable deployments. * Supervise and mentor regional field technicians. * Track asset inventory and field kits via Freshservice (ITAM). * Monthly Reporting, incident metrics, and SLA adherence, etc. * Ensure field deployments meet performance, reliability, and security standards. * Coordinate with vendors for connectivity, logistics, and field service support. Required Skills * Strong networking background (firewalls, routing, wireless). * Desktop and mobile device management expertise (Windows, iOS, Android). * Experience with Starlink, Cradlepoint, or equivalent cellular/WAN solutions. * Field operations experience (construction, oil & gas, or industrial preferred). * Excellent communication and customer service skills. * Ability to work in physically demanding jobsite environments. * Experience producing and maintaining technical documentation and SOPs. * Strong problem-solving capability in remote and resource-limited environments. Soft Skills * Clear, direct communication style; able to translate technical issues into operational impact. * Adaptability and resourcefulness when facing changing field conditions. * Leadership and mentoring ability to develop field technicians into a high-performing team. * Strong customer service orientation with empathy for field operations. * Calm, steady presence under pressure and during critical outages. * Ability to drive process consistency and continuous improvement across regions. Performance Metrics * Jobsite connectivity, uptime and reliability. * SLA adherence for deployments, relocations, and incident response. * Quality and completeness of documentation and asset management. * Field technician performance, training completion, and development. * End-user and field leadership satisfaction scores. Experience * Minimum of 7 years of IT experience, including at least 3 years in field services, networking, or infrastructure support. * Bachelor's degree in Computer Science, Business Administration, or a related field preferred. * Demonstrated experience managing technicians or leading field deployments across multiple sites. * Strong hands-on experience with WAN technologies including Starlink, LTE, VPN, and wireless systems. * Proficiency with M365, Intune, and endpoint management in distributed environments. * Proven ability to work effectively with project managers, superintendents, and field leadership. * Preferred background in both technical and managerial roles within an IT service organization. * Experience researching, evaluating, and implementing new technologies. * ITIL v4 Foundations certification preferred.

Job Description Mad City Windows & Baths, a Renuity Company Remodeling Service Manager Earn up to $60,000/yr The home improvement industry is broken. Renuity is here to fix it. We've united seven of the most trusted home renovation companies in America under one powerful brand - Renuity. Together we're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love - without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started. If you're ready to build the future of home improvement, join us. What We Offer Competitive salary of $50 - 60k/yr Comprehensive benefits including medical, dental, and vision Consistent schedules and professional growth opportunities A respectful, forward-thinking work culture About the Role In this position, you will: Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects. Create detailed service tickets and parts lists. Order, track and keep reports on all service parts. Schedule servicing appointments. Communicate with Field Managers and Service Technicians for proper follow up on field issues. Keep employees up to date on new or old product issues. Key Qualifications Previous Remodeling, Construction or Carpentry experience required Experience working with customers to solve problems Excellent communication skills Ability to multi-task in a fast-paced environment Basic computer skills About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here: Privacy Policy

The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Culture. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the teams progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the companys plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old.

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. Assist customers with questions and handle customer issues. Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories Promote and sell automotive products and services that meet customer needs. Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. Create employee schedules for auto service sales and technician Team Members. Provide store leadership with sales and payroll budget reports. Managing auto center profitability by monitoring and controlling payroll and controllable expenses. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. 3 years of retail / automotive management experience preferred. Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Human Services Lead **$1000 Sign-On Bonus**- Iowa Do you have experience providing direct care services to individuals with disabilities and are looking to take the next step in your career? To The Rescue is currently seeking qualified individuals to manage all aspects related to the ongoing implementation of the Human Service Program as our Human Service Lead. Why You Want to Work for TTR! Paid training PTO Paid CPR training Referral bonus 401K eligibility after 6 months of employment Flexible unpaid time off Educational assistance Medical, vision and dental for all FT staff Flex Spending account Voluntary benefits (short-term disability, accident insurance and cancer insurance) As a Housing Lead you are working alongside staff members to support and assist the members, completing documentation accurately and timely, participating in on-call rotation, and filling in direct care hours as needed to ensure coverage. You will also provide weekly progress updates on each member, help develop goals for members, create monthly staffing schedules, review payroll for accuracy, and participate in a variety of other tasks and duties as assigned. Work Hours Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position participates in an on-call rotation. IND-IA #INDHP Location: Cedar Rapids, IA - Marion, IA - Hiawatha, IA To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Oversee our front-end team and assist with store customer service. What You'll Do Oversee and train team members in delivering customer service excellence, cashiering & cash handling, and departmental upkeep Duties associated with both opening and closing the store, including but not limited to drawer reconciliation, safe accountability, cleaning, and delegating tasks Ensuring retail-readiness Work in a retail and food environment Ensure a high level of customer-focused service for our shoppers Maintain a safe and productive environment for our employees May spend periods of time working in walk-in coolers and freezers What We're Looking For Supervisory or managerial experience preferred , preferably in a grocery, food service, or retail environment Demonstrated retail customer focused service experience and skills Familiarity with organic and natural foods Enthusiasm for working in fast-paced creative environment Attention to detail and ability to efficiently perform assigned tasks Ability to lift and carry up to 50 pounds on occasion during a shift Ability to read and speak English and perform basic arithmetic Additional Details This position requires excellent tenure and attendance, a committed schedule which may include opening, mid-shift, and closing, and requires weekend, and holiday shifts on a regular basis. Negotiable based on experience and tenure Salary Description $16/hr

Under general supervision, coordinates, supervises, inspects results, and is responsible for the work activities of custodians in accordance with established guidelines. The schedule for this position is Monday - Friday 7:15am - 4:00pm, working every third weekend with rotating days off. Subject to change based on business need. Specific Job Duties & Tasks: Interviews and effectively recommends hiring, evaluates employee performance, and effectively recommends disciplinary actions, promotions, merit increases, and termination. Develops work schedules and directs the daily work routine of custodial employees. Trains and orients new employees; conducts formal training sessions to improve employee knowledge and skills. Schedules and approves vacation of employees; conducts formal training sessions to improve employee knowledge and skills. Inspects all areas of assignment and completes inspection reports. Evaluates, tests, and recommends new supplies and equipment. Coordinates relocation of furniture and equipment and movement to and from repair shops and storage. Oversees assembly and delivery of new equipment and removal of equipment from inventory. Coordinates and oversees custodial functions that meet various specialized departmental needs using specialized knowledge of requirements for environmental conditions, linen requirements, medical records, proper decontamination procedures, etc. Maintains inventory of linen and record of linen laundering; maintains inventory of custodial supplies, and keep and prepares other records and reports as directed. Assists in planning procedures and work methods and revises or recommends revisions to improve efficiency of operations and services. Is responsible for reporting damage and other irregularities requiring attention or repair. Acts upon requests and complaints from departments related to custodial services. For a detailed job description, please email Rebecca Hoag at **********************. About the Division of Student Life: The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to foster student success by creating and promoting educationally purposeful services and activities within and beyond the classroom. Minimum Eligibility Requirements: Two years of custodial experience or related building and facilities maintenance, including supervisory experience for a minimum of six months; supervision to include assigning daily work activities, inspecting and monitoring quality or work, and scheduling and coordinating work activities. Desirable Qualifications: Ability to communicate effectively. Commercial custodial experience. Experience supervising a large number of staff (12+). Ability to work in a variety of environments and changing situations. Knowledge of proper positioning and moving techniques. Ability to work independently and in a team setting. Experience training staff. Application Details: Applicants may upload a resume and cover letter and mark them as a “Relevant File” to the submission for consideration. Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 3 professional references will be requested at a later step in the recruitment process. For questions, contact Rebecca at **********************. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution. Additional Information Compensation Contact Information

Mad City Windows & Baths, a Renuity Company Remodeling Service Manager Earn up to $60,000/yr The home improvement industry is broken. Renuity is here to fix it. We've united seven of the most trusted home renovation companies in America under one powerful brand - Renuity. Together we're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love - without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started. If you're ready to build the future of home improvement, join us. What We Offer Competitive salary of $50 - 60k/yr Comprehensive benefits including medical, dental, and vision Consistent schedules and professional growth opportunities A respectful, forward-thinking work culture About the Role In this position, you will: Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects. Create detailed service tickets and parts lists. Order, track and keep reports on all service parts. Schedule servicing appointments. Communicate with Field Managers and Service Technicians for proper follow up on field issues. Keep employees up to date on new or old product issues. Key Qualifications Previous Remodeling, Construction or Carpentry experience required Experience working with customers to solve problems Excellent communication skills Ability to multi-task in a fast-paced environment Basic computer skills About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here: Privacy Policy

Job DescriptionDescription: Oversee our front-end team and assist with store customer service. What You'll Do Oversee and train team members in delivering customer service excellence, cashiering & cash handling, and departmental upkeep Duties associated with both opening and closing the store, including but not limited to drawer reconciliation, safe accountability, cleaning, and delegating tasks Ensuring retail-readiness Work in a retail and food environment Ensure a high level of customer-focused service for our shoppers Maintain a safe and productive environment for our employees May spend periods of time working in walk-in coolers and freezers What We're Looking For Supervisory or managerial experience preferred , preferably in a grocery, food service, or retail environment Demonstrated retail customer focused service experience and skills Familiarity with organic and natural foods Enthusiasm for working in fast-paced creative environment Attention to detail and ability to efficiently perform assigned tasks Ability to lift and carry up to 50 pounds on occasion during a shift Ability to read and speak English and perform basic arithmetic Additional Details This position requires excellent tenure and attendance, a committed schedule which may include opening, mid-shift, and closing, and requires weekend, and holiday shifts on a regular basis. Negotiable based on experience and tenure Requirements:

Central Sterilizing Services is seeking a full-time Supervisor. This position provides a specialized level of technical service relative to the processing of instruments for the Main OR and UI Health Care clinics. This includes responsibility for staff education, equipment maintenance, and supplies. The supervisor collaborates with clinical and non-clinical staff in order to insure safe and effective patient care as it relates to sterile processing. This position provides staff monitoring, guidance, coaching, and counseling to assure the best in patient outcomes are achieved. The schedule for this position will be Monday-Friday, 3:00 p.m. to 11:30 p.m. This position will primarily be located in Integrated Services Center in Coralville but will need to be available to flex to the university campus in Iowa City. Responsibilities: Provide Specialty Clinical/Technical Service Provide specialized level of clinical/technical expertise in the reprocessing of instruments - including cleaning, inspecting, disinfecting, and sterilizing. Identify training gaps and proactively assess educational needs. Maintain and update equipment and supplies used in instrument reprocessing. Performs all duties performed by the Central Service technicians as needed. Provide Education Provide health education and feedback to individual staff members relative to department operations. Monitor the effectiveness of training methods to a variety of audiences such as technicians, clinicians, and administrators. Collaborate/Communicate with Health Care Team Collaborate with others on the health care team related to clinical/technical specification to assure a common goal of safe and effective delivery of care. Communication to a variety of audiences through data. Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession Education Knowledge and compliance to regulations and standards such as OSHA, EPA, FDA, DOT, AAMI, AORN, etc. Knowledge and compliance to accreditation agencies such as The Joint Commission. Identify and communicate variances and create action plans to address them. Assists to ensure staff are compliant with policies, procedures, and regulations. Human Resources Management Supervises technical activities of technician staff in UI Health Care Central Sterilizing Services. Participates in the hiring of staff and students, including candidate evaluation, interviewing, and onboarding. Assign work and monitor workflow to promote depth of competency and prevention of repetitive injury. Guide, coach and develop staff through performance management (evaluative feedback counseling) to assure outcomes are achieved. Supports management during HR procedures and communicate any issues to HR and CSS leadership. Pay Level: 4A Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu) Required Qualifications: Bachelor's degree in business administration, management, nursing, or related field: or an equivalent combination of education and experience in Central Sterilizing Proficient in computer software applications such as Word, Outlook, and Excel Excellent written and verbal communication skills A minimum of 2 years related quality or technical experience Previous supervisory experience Must Possess and maintain certification through a nationally recognized central sterilizing service training program such as IAHSCMM (International Association of Healthcare Central Service Materiel Management) or CBSPD (The Certification Board for Sterile Processing and Distribution) Desired Qualifications: Familiarity with UI Health Care supervisory functions such as ELMS and performance reviews Experience managing in a union environment Experience in a medical field that includes a sterile processing component Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please contact ************************ with any questions. Additional Information Compensation Contact Information