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Customer service manager jobs in Jackson, TN - 177 jobs

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  • Lead Full-Time Dock Worker / Customer Service Representative

    Dayton Freight 4.6company rating

    Customer service manager job in Jackson, TN

    Stable and growing organization Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match Responsibilities As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquires including freight pickup requests, manage rate quotes or freight charges and appointments or special requests Complete pre and post trip inspections on all dock equipment Properly document all freight control processes Participate in Dayton Freight's training and improvement programs Be available for irregular work schedules, alternating work shifts and/or assignments Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual Dispatch P&D Drivers Plan Outbound Dock setup Manage W&R process OS&D checks, reports, and inspections Receive, control and enter incoming claims Manage incoming customer/internal emails and mail Manage and coordinate weekly claim payment reports with payables Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies Ability to remain stationary for up to 90% of his/her shift Ability to ascend to and descend from a forklift, as needed Ability to perform essential functions of the role on a concrete floor that may become slippery when wet Ability to perform essential functions of the role while exposed to varying outside temperatures Qualifications 18 years of age Basic math skills Fluent in English Able to pass a drug screen Benefits Stable and growing organization Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match Physical Demands This position requires the ability to perform routine physical tasks associated with dock and inspection operations, including ascending and descending from forklifts, operating forklifts and handling freight and related equipment. Duties may involve standing, walking, lifting, carrying, pushing, pulling, bending, reaching, climbing, and entering trailers, with regular use of scanners and computer systems. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $42k-54k yearly est. Auto-Apply 60d+ ago
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  • Customer Success Manager

    Mongodb 4.7company rating

    Customer service manager job in Milan, TN

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Milan for our hybrid working model. Our ideal candidate will have: * 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role * A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB * A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts * The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc * An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment * Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem * Prior exposure to database, cloud, and infrastructure technology is a plus On a given day in this role you will: * Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth * Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization * Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field * De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same * Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio * Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan * Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization * Document all customer interactions in internal systems, including Gainsight and Salesforce.com * Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams * Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success * Forecast expected churn and growth to your senior leadership team * Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team * Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform-the most widely available, globally distributed database on the market-helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers-including 75% of the Fortune 100 and AI-native startups-relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: **********
    $75k-107k yearly est. Auto-Apply 6d ago
  • Customer Solutions Manager - Bilingual (Spanish)

    PRA Group 4.8company rating

    Customer service manager job in Jackson, TN

    We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Directs and coordinates activities of team members engaged in collecting charged off customer accounts. Drives productivity and generates revenue through continuous coaching and development of team members. Responsible for regulatory compliance and company policy enforcement. This position operations on a rotating schedule designed to support business coverage needs. The schedule follows a six-week rotation that includes a mix of early, mid, and late shifts. Candidates must have availability Monday through Friday until 10:00PM and availability on Saturdays from 7:00AM to 5:00PM. During any given rotation period, candidates should expect: -up to two weekday evening shifts ending at 10:00PM -up to two weekday shifts ending at 6:00PM Day shifts from 8:00AM to 5:00PM on weekdays and rotational Saturdays Assigned schedules will be provided in onboarding. Key Responsibilities Productivity and Staffing Management Maintains productivity standards by examining daily workload volumes, prioritizing work efforts, and developing timely and accurate forecasts Identifies causes of performance deficiencies within team and executes improvement plans Analyzes team data to identify training needs, potential revenue loss and other areas of improvement including screen enhancements and new tools to help representatives be more productive Responsible for maximizing staffing levels that are consistent with company policies related to flexible scheduling, paid time off requests and make up time Maintains performance records/reports for team and individual performance and holds team members accountable for individual performance and improvement Coaching and People Management Maximizes the performance of Collectors through actively identifying development needs and deploying the appropriate coaching technique Drives effective, compliant collection activities through monitoring, and developing team members Maintains desired employee retention levels through employee development and engagement Responsible for assisting with the execution of contests and incentives Directs, guides and influences staff through effective communication, email messages, team meetings and classroom training Conducts formal and informal training, initiates recommendation regarding promotions and salary changes, monitors leave and worked hours for non-exempt employees and facilitates employee discharge meetings with Human Resources; may be asked to interview potential candidates and make recommendations for hire. Prepares, documents, and delivers performance reviews for assigned team members; completes and administers disciplinary actions to team members as needed Responsible for guiding team members with customer complaints/problems that arise; addresses escalated complaints that team members are unable to resolve Reviews requests from team members to settle accounts; refer settlements outside of given authority to next supervisory level if appropriate or reject the settlement proposal Establishes and maintains an environment that encourages teamwork and individual efforts Promotes site-wide team collaboration and models exemplary internal and external customer service Champions and actively participates in company initiatives and processes; change events, volunteer events, diversity equity and inclusion initiatives, engagement activities Compliance Management Monitors team member call performance against standards; receives input from Quality Control, Training Department and Site Leadership Responsible for completing required call evaluations within required timeframes; ensures team members acknowledge call compliance and performance evaluations within a timely manner Identifies violations of regulatory or other company policies; conducts retraining or disciplinary requirements as consistent with company policy; notifies leadership of acts that may result in litigation and works directly with the compliance department as needed Engages in regular calibration with site management to ensure consistent application of compliant practices within organizational responsibility Promotes customer service, ethical standards, and exceptional business practices Ensures company policies and procedures are enforced accurately, timely and consistently Responds to and remediates for any audit findings Supervisory Responsibilities: Responsible for the overall direction, coordination, and evaluation of full-time equivalent, non-exempt employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. May participate in interview processes; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Professional Experience & Qualifications: High School Diploma or equivalent 3+ years of experience in the debt collection or similar industry and/or 3+ years supervisory experience preferred May be requested to obtain and maintain state required licensing Proficient understanding and application of elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) Excellent written and verbal communication skills, as well as interpersonal and customer service skills Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement Work Environment: The noise level in the work environment is usually moderate as the employee works in a call center, in an individual workstation, using telephone, headset and computer. Employee may be required to work evenings and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace. To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
    $83k-108k yearly est. Auto-Apply 29d ago
  • Food Service - Huck's Food Service Lead

    Hucks

    Customer service manager job in Jackson, TN

    Job Title: Food Service Lead Job Purpose: Every Food Service Lead is responsible for the proper and efficient operation of the Food Service Department within company policy in such a manner as to ensure that the department is profitable and maintains the highest level of quality and customer service. Job Duties and Responsibilities: General Management Ensures that the food service department is open and ready for business during all hours for which the department is scheduled to be open Effectively schedules associates to meet business demands using fixed schedule Gives all customers prompt and courteous service Effectively communicates with store associates and management Follows all federal, state and local laws and ordinances pertaining to the operation of the department Provides a role model of conduct for other associates in the store Controls variable expenses of the department Ensure all associates are in proper uniform and providing prompt, courteous customer service Bookkeeping Ensures all paperwork is done accurately and in a timely manner Maintains inventory and loss within company guidelines Conducts inventories as directed by management Ensures all associates are properly recording all hours worked Human Resources Treats all associates with dignity and respect and uses the proper personnel management techniques Ensures that all associates receive breaks Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Trains all new Associates on proper completion of their job duties Security Ensures all associate shift procedures are followed Ensures a safe shopping and working environment Ensures all safety rules are followed and protective equipment used Merchandising Ensures current sign program is posted on the date the program begins Ensures current plan-o-grams being used Communicates with the Division Manager any special needs or request Effectively orders merchandise to prevent out of stocks and maintain proper inventory levels as directed Maintenance Ensures the food service appearance reflects company expectations and standards All food service display cases and glass are clean Reports any maintenance problems that cannot be corrected immediately without assistance to the store manager Ensures all food service areas are kept clean and follows all sanitation procedures Safety Ensures that ladders are properly used Ensures that lifting procedures are followed per company policy Ensures that wet floor signs are used, per company policy Reports accidents promptly to the Store Manager and corporate office Huck's Bucks Loyalty App Actively promote the Huck's Bucks Loyalty app to customers Communicate to customers the benefits of signing up and using the app Monitor transactions for potential misuse of points or discounts Assist customers on how to sign up and use the app for discounts and redemption Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays. Opportunities for career advancement and professional development within a growing company. Employee discounts for food and fuel. The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
    $38k-79k yearly est. 17d ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Milan, TN

    Additional Considerations (if any): * At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Performs as a leader and role model and maintains positive employee relations. * Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. * Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. * Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. * Ensures proper customer service throughout the store and addresses specific customer issues. * Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. * Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. * Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. * Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) * Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. * Trains workers in store policies, department procedures, and job duties. * Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. * Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. * Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. * Explains store services to potential personal and business account customers to generate additional business for the store. * Understands the basics of store accounting. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. Secondary Duties and Responsibilities: * Determines the motivational needs of employees and provides the appropriate environment. * Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). * Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. * Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). * Handles cash registers. * Recommends cost reduction programs. * Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. * Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. * Ability to do arithmetic calculations involving fractions, decimals, and percentages. * Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: * High School or equivalent experience. * Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): * Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. * Selects new employees and acts on employee problems. * Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $16.50 to $20.60 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $16.5-20.6 hourly Auto-Apply 8d ago
  • Assistant Customer Service Manager

    Veteran Marketing Group

    Customer service manager job in Jackson, TN

    Veteran Marketing Group is looking for a forward-thinking, entry level manager to join our team in Memphis! The Assistant Customer Service Manager will create and distribute positive branding messages and collateral for the company's products and services. The ideal person for this position has a dynamic personality and is passionate about sales and marketing. This candidate should have previous relevant experience and be interested in learning new sales techniques. Responsibilities: ● Execute sales and marketing campaigns - Develop marketing materials for distribution to potential customers. Develop and maintain positive relationships with existing and potential clients. Identify target customers and markets. ● Facilitate internal communications - Collaborate with sales and product teams to develop branded messages. Collect and compile customer feedback in an easily reviewed and understood format for review by company management and leadership. Collect and maintain sales records required to track, review, and modify the performance of marketing initiatives. ● Monitor actionable metrics - Forecast and analyze sales trends, marketing strategies, and product performance. Prepare and present reports summarizing information while making recommendations based on analysis. Perform other duties as assigned. Requirements: 1-3 years of related experience in business, promotional sales, customer service or a related field preferred Excellent verbal and written communication skills Excellent sales and customer service skills Strong analytical and problem-solving skills Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Service Manager | Jackson, TN (33559)

    Stribling Equipment 4.5company rating

    Customer service manager job in Jackson, TN

    Lead. Support. Grow with Stribling Equipment. Stribling Equipment, LLC is one of the largest and most respected John Deere dealerships in the region, proudly serving Mississippi, West Tennessee, and Arkansas. We provide new and used construction, compaction, forestry, and concrete equipment-backed by rentals, parts, service, and training. As we continue to grow, we're seeking an experienced Service Manager to lead our talented team and deliver the exceptional support our customers expect from Stribling. This is a dynamic, rewarding career opportunity with comprehensive training, excellent earning potential, and unlimited room for advancement. Why You'll Love This Role As a Service Manager, you'll play a key leadership role in our dealership by: Leading and scheduling shop and field service work Supporting Service Technicians with resources and guidance to maximize efficiency Managing work orders, records, and performance goals Overseeing budgets, forecasting, and P&L accountability Building strong customer relationships through communication and service excellence Coordinating with John Deere on programs, warranties, and product support Acting as the site safety coordinator to ensure a safe and productive environment You'll also complete a 90-day training program, including job shadowing, department collaboration, customer relationship skills, John Deere product knowledge, and dealership operations-setting you up for long-term success. Qualifications Experience in the agricultural or construction equipment industry (preferred) Bachelor's degree in Business, Agriculture, Construction, Forestry, or related field; equivalent experience considered Strong business and mechanical knowledge Proven leadership, time management, and organizational skills Excellent interpersonal and communication skills Ability to build strong customer and team relationships Proficiency with Microsoft Office and web-based applications What We Offer Competitive compensation and incentives John Deere certification opportunities Climate-controlled work environment In-house training and ongoing development Advancement opportunities across all Stribling locations Medical, Dental, and Vision Insurance Company-paid Short- and Long-Term Disability Insurance 401(k) with company match Company-provided uniforms and promotional clothing Stribling Equipment promotes a safe, drug-free workplace. All offers are contingent upon successful completion of background and drug screenings. Stribling Equipment is an Equal Opportunity Employer.
    $53k-87k yearly est. 13d ago
  • CUSTOMER EXPERIENCE MANAGER

    Home Depot 4.6company rating

    Customer service manager job in Covington, TN

    Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. **Key Responsibilities:** + 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. + 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. + 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. + 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. **Direct Manager/Direct Reports:** + This Position typically reports to Store Manager + This Position has 0 Direct Reports **Travel Requirements:** + No travel required. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + None **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + None **Minimum Years of Work Experience:** + 1 **Preferred Years of Work Experience:** + None **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Action Oriented + Directs Work + Builds Effective Teams + Drives Engagement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
    $26k-31k yearly est. 29d ago
  • Future Service Manager

    Equipmentshare 3.9company rating

    Customer service manager job in Jackson, TN

    Work From: Jackson, TN EquipmentShare is accepting applications for future Service Manager openings in the Jackson, TN area. At EquipmentShare, we're always looking ahead - and that means continuously building a pipeline of talented, driven individuals who align with our mission to improve the construction industry through innovation and service. While this posting does not represent a current open position, it allows you to express interest and share your experience with us. By applying here, you'll become part of our talent network and be among the first considered when future opportunities arise. We're a company in constant growth and evolution. Let's build something great together! Primary Responsibilities As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder. Coordination and supervision of quality performance of our equipment mechanics and service personnel Scheduling repairs for customer and company owned rental equipment Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Employee training and development and maintaining a safe work environment Other duties, assigned as needed Why We're a Better Place to Work Competitive salary Medical, Dental, and Vision benefits coverage for full-time employees Generous paid time off (PTO) plus company-paid holidays 401(k) and company match Annual tool and boot reimbursements for those in applicable jobs Fitness Membership stipends plus seasonal and year-round wellness challenges in applicable jobs Company-sponsored events (annual family gatherings, food truck nights, and more) Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive paid volunteer time every year Opportunities for career advancement and professional development About You Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change. EquipmentShare is an EOE M/F/D/V
    $54k-89k yearly est. Auto-Apply 56d ago
  • Customer Experience Manager-1

    Michaels Stores 4.3company rating

    Customer service manager job in Jackson, TN

    Store - Jackson, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $26k-30k yearly est. Auto-Apply 19d ago
  • Service Manager- Broadmeadow

    Fairstead ESC LLC

    Customer service manager job in Covington, TN

    Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************
    $49k-83k yearly est. 15d ago
  • Customer Service Leader - #765 - Corinth, MS

    Mapco 4.1company rating

    Customer service manager job in Corinth, MS

    Company: Majors Management Customer Service Leader Reports to: Store Manager Job Type: Part or Full Time PRIMARY RESPONSIBILITIES * Meet company customer service standards. * Follow company cash control policies and procedures. * Adhere to all laws and regulations regarding the sale of any government regulated products and services. * Obey company and health department safety guidelines for food preparation. * Detail cleaning of store interior and exterior according to company standards. * Stock and rotate products including coolers and/or freezers. * Complete training activities and meet minimum job performance standards. * Follow the company's general rules of conduct and code of ethics. * Motivate sales associates to grow the store sales and profitability using suggestive selling techniques. * Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines. * Other duties as assigned. QUALIFICATIONS * Time Management * Action Oriented- not fearful of acting with minimum planning. * Customer Focus- act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers. * Determination- seldom gives up before finishing, especially in the face of resistance or setbacks. * Essential Functions- capable of working in a fast-paced environment that requires being on your feet for an extended period of time. * Handle Hazardous Materials- 5% EDUCATION and/or EXPERIENCE * Customer service experience desired * Ability to perform multiple tasks at one time * Read, understand, and speak English at an eighth-grade level PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.
    $23k-28k yearly est. 35d ago
  • Customer Service Lead - Part-Time

    Burlington Coat Factory Corporation 4.2company rating

    Customer service manager job in Gibson, TN

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities: + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. Requirements: Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $11.50 per hour - $11.50 per hour Location 00874 - Hixson Posting Number P1-1076482-1 Address 5591 Highway 153 Zip Code 37343 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $11.50 - $11.50 per hour
    $11.5-11.5 hourly 60d+ ago
  • 0751 - Service Center Shop Manager

    Bestway 4.4company rating

    Customer service manager job in Jackson, TN

    Summary / Objective The Shop Manager's primary job function is to be responsible for the success of the company's service facility under the direction of the will be responsible for managing the Service Techs and Delivery Representatives and providing input to the Service Manager. The Shop Manager will be responsible for the proper scheduling of the techs, managing the flow of the repairs for efficiency and ensuring that all parts are available to achieve the required turnover on all service repairs. Supervisory Responsibilities Manage the Service Techs and Delivery Drivers to provide service to the stores of Bestway along with other related business opportunities to service. Leadership Responsible for the proper scheduling of service repairs and working in tandem with the Service Manager on the logistics of delivery and pick up of all stores and other customers for consistency and efficiency. Responsible for ensuring that all diagnostics are performed properly and will assist when required.Responsible for ensuring the shop, equipment and vehicles are available and maintained in excellent order.Work to ensure that all repairs were properly diagnosed and cost of repairs is accurately priced for company objectives. Responsible for the overall cleanliness and organization of the Shop.Responsible for the maintenance of the company's vehicles. Competencies Team Builder - ability to work cohesively with a team Time Management & Prioritization - the ability to identify problems and collaborate with Service Manager for solutions. Qualifications Minimum of 5 years of experience in the management of a Service Center for electronics, appliances, and furniture repair. Position Type / Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed. The Shop Manager Position is required to embrace and represent the Bestway's Bring It Values! CaringIntegrityServant LeadershipOwnershipFun
    $38k-48k yearly est. 16d ago
  • Customer Service Manager - In Office

    Elevated Financial

    Customer service manager job in Scotts Hill, TN

    With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them. With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations. Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Connect with business owners utilizing our state-of-the-art SalesForce platform Consult with business owners & HR directors about needed employee benefit programs Utilize proven company systems to partner with businesses and their employees Provide benefit enrollment services for business organizations Achieve weekly, monthly, and yearly production and growth goals Communicate and plan weekly activity in partnership with the leadership team Follow established activity model for success Requirements: Good organization and communication skills Professional representation of self and company Customer Service experience preferred Computer skills including Microsoft Office Willingness to learn and be coached Desire to make a positive impact in the community Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
    $23k-31k yearly est. 8d ago
  • Service Center Manager

    Dayton Freight 4.6company rating

    Customer service manager job in Jackson, TN

    * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. * Paid holidays (8); paid vacation and personal days * 401(k) plan, Company Match Responsibilities Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget * Legally eligible to work in the United States * Fluent in English Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. * Paid holidays (8); paid vacation and personal days * 401(k) plan, Company Match
    $42k-51k yearly est. Auto-Apply 23d ago
  • CUSTOMER EXPERIENCE MANAGER

    Home Depot u 4.6company rating

    Customer service manager job in Covington, TN

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. Key Responsibilities: 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: This Position typically reports to Store Manager This Position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: None Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: None Minimum Years of Work Experience: 1 Preferred Years of Work Experience: None Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Directs Work Builds Effective Teams Drives Engagement
    $26k-31k yearly est. Auto-Apply 30d ago
  • Service Manager- Broadmeadow

    Fairstead ESC

    Customer service manager job in Covington, TN

    Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************
    $49k-83k yearly est. Auto-Apply 6d ago
  • Customer Service Lead - Part-Time

    Burlington 4.2company rating

    Customer service manager job in Gibson, TN

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. **Key Responsibilities:** + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. **Come join our team. You're going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** $11.50 per hour - $11.50 per hour **Location** 00874 - Hixson **Posting Number** P1-1076482-1 **Address** 5591 Highway 153 **Zip Code** 37343 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $11.50 - $11.50 per hour
    $11.5-11.5 hourly 60d+ ago
  • Customer Service Manager - In Office

    Elevated Financial

    Customer service manager job in Saltillo, TN

    With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them. With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations. Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Connect with business owners utilizing our state-of-the-art SalesForce platform Consult with business owners & HR directors about needed employee benefit programs Utilize proven company systems to partner with businesses and their employees Provide benefit enrollment services for business organizations Achieve weekly, monthly, and yearly production and growth goals Communicate and plan weekly activity in partnership with the leadership team Follow established activity model for success Requirements: Good organization and communication skills Professional representation of self and company Customer Service experience preferred Computer skills including Microsoft Office Willingness to learn and be coached Desire to make a positive impact in the community Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
    $23k-31k yearly est. 8d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Jackson, TN?

The average customer service manager in Jackson, TN earns between $24,000 and $74,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Jackson, TN

$43,000
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