Customer service manager jobs in LaGrange, GA - 403 jobs

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. Our benefits go beyond just providing coverage. We're committed to the whole you - your health, wealth, peace of mind, self and community. Our benefits include: Free on-site Health Care Facility Medical, Dental, Vision - starting on day one! Virtual Medical Services Fertility and adoption benefits 401(k) Retirement Plan (earn 100% matching on your first 6% contribution and fully vested day one) Paid parental leave Paid family leave Company provided Salay Continuance (Short- term Disability) Company paid life insurance Paid Time Off (PTO) Paid Holidays Vacation Tuition Reimbursement Employee Assistance Program (EAP) Plus, more! Growth opportunities are available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. Define what “best-in-class” looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. Handle complex and escalated customer service issues promptly and professionally. Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. Perform other duties as assigned. Performance Management and Analytics Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. Ensure succession planning, workforce development, and talent retention to support growth and resilience. Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. Fosters a culture of innovation, collaboration, and accountability within the organization. Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: Bachelor's Degree in Business Administration or related field Experience: Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. Strong administrative, organizational, communication, and people-leadership skills. Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. Proven expertise in call control, order management, time management, and documentation. Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. Up-to-date awareness of industry trends and customer service best practices. Exceptional verbal presentation, active listening, and written communication skills. Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law. Not ready to apply? Connect with us for general consideration.

Management position, responsible for developing and executing dining solutions to meet customer needs and tastes.? Oversees and manages dining operations where customers order prepared food from a menu. Job Responsibilities Leverages Aramark's coaching model to engage and develop team members to their fullest potential Ensures individual and team performance meets objectives and client expectations Ensures safety and sanitation standards in all operations Maintains effective client and customer rapport for mutually beneficial business relationships Identifies client needs and communicates operational progress Ensures the completion and maintenance of profit and loss statements Deliver client and company financial targets Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Creates value through efficient operations, appropriate cost controls, and profit management Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensures entire team is trained and able to execute Supervises team regarding production, quality and control Maintains a safe and healthy environment for clients, customers and employees Primarily responsible for food service at an assigned retail food location Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development Ensures that requirements for appropriate sanitation and safety levels in respective areas are met Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases Assists in location forecast and accounting Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards Coordinates activities with other internal departments Interfaces with vendors and key service users within client organization Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations Develops and implements retail services plans to improve service, quality and profitability of service areas Maintain effective working relationships with other departments to provide a unified retail experience for customers ? At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 4 years of experience Requires 1-3 years of experience in a management role? Previous experience in retail required? Requires a bachelor?s degree or equivalent experience Strong communication skills Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.? Must be able to stand for extended periods of time? Ability to demonstrate excellent customer service using Aramark's standard service model Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Description: Oversees the operations and financial performance of their designated Resurgens Rehabilitation facility. Is responsible for ensuring that quality treatment and excellent customer service is provided by the physical therapists, occupational therapists, athletic trainers, and physical therapist assistants employed at their respective facility. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) CLINICIAN: Serve as a clinician and complete the responsibilities required of their respective clinical job description MANAGERIAL: Responsible for ensuring that all regulatory standards are adhered to within their respective clinic. Supervise, coach, and counsel rehabilitation staff, including feedback to employees to compliment or address behaviors, regular one-on-ones, and annual performance evaluations Monitor clinic staffing levels and make staffing changes as indicated by patient census and concerns of the local physicians Recruit, interview and hire staff members, with guidance from Director as required Facilitate a positive and cooperative work environment amongst the rehab employees Schedule and facilitate departmental staff meetings and participate in interdepartmental meetings Oversee the inventory and ordering of supplies, including appropriate coding and submission of clinic invoices to accounts payable Address and educate staff regarding patient perceptions of care, compliments, and complaints Coordinates rehab updates and maintain positive relationships with Physicians, Regional Director, Site Manager, MRI, and other site-specific managers. · Ensures a safe and secure workplace complying with all Resurgens safety policies and OSHA regulations, i.e., annual fire drill, employee education, security updates, etc; ADMINISTRATIVE: Assess financial data for the clinic and make appropriate clinic adjustments that demonstrate fiscal responsibility, with assistance of Director as required Oversees daily payment and petty cash balance activities, ensuring integrity of processes Actively work with Rehab PAR to ensure optimal clinic reimbursement Maintains internal controls and monitors the facilities revenue cycle process for the successful revenue achievement. · Performs annual chart audits (per QA Committee instructions) and reviews errors with clinicians regarding coding and documentation deficiency reports; NON-ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate and schedule contract therapists to cover for professional staff, if asked by Director Provide new Rehab Clinician orientation and training -site specific policies and introductions to Physicians Coordinate the development, blocking and/or modifying of clinician templates SUPERVISORY RESPONSIBILITIES Directly supervises 3 - 15+ employees in the rehabilitation location. Number will vary depending on size of location. Carries out supervisory responsibilities in accordance with Resurgens's policies and all applicable laws. QUALIFICATIONS EDUCATION AND EXPERIENCE Degree from an appropriately accredited Physical Therapy, Occupational Therapy, or Athletic Training program Active Georgia, and/or National licensure in specified discipline (Athletic Trainer, Physical or Occupational Therapist) permitting them to work in this state Minimum of 3 years experience as a rehabilitation provider preferred SKILLS/ABILITIES · Knowledge of budgeting principles and interpretation of financial data · Basic working knowledge of Windows, Internet Explorer, Microsoft Excel, Word, and Outlook · Effective verbal and written communication skills · Ability to make independent decisions after gathering information from available sources · Ability to deal with conflict constructively and seek resolution with those involved PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to utilize standard office equipment including computers, keyboards, fax machines, copiers, printers, telephones, etc. While performing the duties of this job, employee is regularly required to sit, stand for extended periods, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. The physical requirements of this position generally require a medium physical demand level, but due to outpatient healthcare setting may involve patient transfers, with team lifting up to 100+ pounds. Ability to occasionally lift up to 50 pounds, with frequent lifting and or carrying objects weighing up to 25 pounds, and constant lifting of negligible to 10-pound objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. Employee must have the means to attend training and or meeting sessions at offsite locations. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate. PRIVACY & SECURITY AWARENESS While performing the duties of this job, it is imperative that the employee remain aware of Resurgens policies, Information Security policies, standards, guidelines and procedures for minimizing threats and ensuring protection of PHI. The success of HIPAA policies and procedures is dependent upon the awareness and buy-in of everyone involved in daily healthcare operations, including reporting incidents to their supervisor or directly to the HIPPA leadership. Requirements:

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets. Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees Job Description Put your great attention to detail to work as a Client Relations Manager with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction. Primary Responsibilities (Essential Functions): The main duties and responsibilities. Management of one or more Customer Service teams, including Customer Service Representatives, Leads, and/or Supervisors. Hiring, training, and mentoring Customer Service team including incorporation of strategy, efficiency, and effectiveness into daily job performance. Conduct Customer Service team's performance management and career development by utilizing appropriate tools and talent management systems. Internally support and monitor Customer Service team to ensure Key Performance Indicators (KPI's) are met/exceeded. High level of participation/leadership in process and quality improvement activities. Provide solutions to executive management on ways to increase efficiencies and the effectiveness of servicing customers' needs. Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services. Collaborate with internal business partners at all levels to ensure correct services and/or products are delivered in a timely manner. Utilize a high level of Customer Service acumen acquired through substantial gained experience to solve problems and remove barriers for their Customer Service team(s). Responsible for solutioning, managing, and identifying customers' needs while responding to a high volume of customer and internal communication and navigating multiple systems. Point of escalation for Customer Service team, conducting research and work cross functionally to resolve or escalate problems. Developing and expand client relationships within their assigned geographies by proposing solutions to meet client objectives. Attend client meetings pertaining to Customer Service-related functions to ensure objectives are met and/or escalated for completion and client satisfaction. Assist with preparing client reports that pertain to Customer Service-related functions. Perform other reasonably related tasks as assigned by management. Qualifications Education, Experience and Skills: Bachelor's degree coupled with a minimum of 5 years of work experience in a supervisory Customer Service role/managerial role OR High school diploma/GED coupled with a minimum of 8 years years of work experience in a supervisory Customer Service role/managerial role. High level of Customer Service acumen and business acumen. Self-directed, with the ability to work on multiple projects with competing priorities and deadlines. Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook). Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce. Excellent verbal and written communication skills; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening. Ability to manage several tasks simultaneously and meet deadlines. Additional Information Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ************** and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with John Leung - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: This position requires minimum 6 months training. Compensation builds up within those 6 months. Assist in supervision of the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. This position involves sales and cold calls. Sell to existing customer base. QUALIFICATIONS: 5+ years of experience in customer service. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Job Description SUMMARY: To manage the Call Center to facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, contract compliance and financial goals. Plan and develop strategies and procedures to improve the operating quality and efficiency of the department. ESSENTIAL FUNCTIONS Oversees daily activities of Customer Service, Routing, Dispatch and Special Services departments to maximize scheduling and real-time utilization of resources; analyzes and recommends employee staffing, training and leadership for the department that has over 50 employees. Meets and exceeds contractual and company required metrics - Average Speed of Answer, Abandoned Rate, Grade of Service, etc. Administers staffing scheduling in coordination with call center Supervisors. Communicates job expectations; monitoring, appraising, and reviewing adherence to established policies and procedures. Executes contingency plans as needed; escalates and directs activities during systems failures, outages, disasters, etc.; identifies potential problems, troubleshoots, and escalates issues to local and network management; participates in post-incident analysis of system/program malfunctions providing input for future process improvements. Uses knowledge of Workforce Management tools and techniques to ensure staff performance targets for calls; accuracy, efficiency, and quality are met on a daily, weekly, and monthly basis. Reviews ongoing performance results to targets. Takes immediate corrective measures and escalates as needed. Verify daily monitoring of random calls is performed to meet contractual and organizations' standards requirements, improve quality, minimize errors, and track operational performance. Identify additional training needs, plan training sessions, and track performance improvement. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Keeps leadership promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Communicates areas of accountability and performance expected of personnel assigned Develop in-depth knowledge of all call center functions with a particular focus on the Dispatch process. Understand the challenges of meeting our members' needs, special rates, provider demands, IT issues. Manage the financial expectations of the call center - cost of labor, overtime, spending of revenue. Know the regulatory requirements of contracts and maintain acceptable metrics. Understand what drives the metrics and how to achieve the goals. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. REQUIRED SKILLS AND ABILITIES Excellent customer service skills, excellent verbal and written communication. Ability to multitask in a fast paced environment with strong analytical and statistical acumen. Strong leadership and organizational skills, including time management and documentation, workforce management tools and call center technology. Strong computer skills. Proficiency and speed working in all Microsoft Office products. Understands causes and impact of turnover. Has a good understanding of understanding of our contracts to Insight to software to people. Able to set targets and offer incentives to create a positive work environment, maintain drive and energy. Demand and provide high level of customer service amongst stakeholders - members, providers, facilities, payers, and staff. Have a structured recruitment, orientation, retention program - hire and keep the right people QUALIFICATION College Degree from an accredited college or university and/or commensurate experience Must have 5 or more years of Call Center leadership.

Constant customer contact from initial contact through job completion. Great phone and interpersonal skills a must. Qualifications 3-5 years in commercial construction with Metal Building, metal roofing, steel erection, or related is a must. Degree preferred but not a must. Additional Information Palermo Rhodes is a boutique executive search firm that specializes in two niche markets. Engineered Product Manufactures & Architectural and Engineering Consulting firms through out the US, Canada and Latin America. ******************* ************************* ******************************* ********************************

Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Atlanta™ - DH Pace Company Inc., aspires to hire a Commercial Door Service Manager in Peachtree Corners. We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have had experience leading a team, as a supervisor, manager trainee, manager, or have interest in leading a team of field technicians and installers, this role may be a good fit for you! Job Responsibilities Manage day-to-day operations of the commercial door service department Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed Review workload and manpower to meet customer commitments in a cost effective manner Ensure that projects are completed timely, below budget and to the satisfaction of the customer Review monthly financial/operational reports and work with front-line managers to develop action plans to improve Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews Will assist with hiring, training and developing new employees Other duties as assigned by Manager Requirements Bachelor's degree, highly preferred and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations Review customer survey data, respond to customer concerns Possess an ability for technical applications and mechanical systems Must possess a Valid Driver's License and good driving record If you have had experience leading a team, as a supervisor, manager trainee, manager, or have interest in leading a team of field technicians and installers, this role may be a good fit for you! Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionDescription: Service Manager - Veranda Estates At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first - Hilltop Residential is it! Hilltop Residential Offers Great Benefits! • Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth Essential Responsibilities • Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner • Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times • Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner • Understand and execute service requests using computer software systems daily • Perform turnkey work as required and ensure all make-readies are inspected • Follow the standard operating procedures • Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations • Follow and enforce the company's policies and procedures • Communicate effectively with residents, fellow associates, vendors, and supervisors • Work with community director to handle maintenance-related resident problems • Assist community director with documenting counseling sessions with maintenance staff • Maintain a preventative maintenance program to minimize emergency and service repairs • Maintain hazard communications program; teach and promote safe work practices • Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary • Work with community director to obtain competitive bids for maintenance-related expenses • Understand and adhere to budget guidelines • Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director • Monitor inventory and maintain appropriate levels of parts and supplies Requirements: • 1+ years of hands-on general maintenance experience • Strong proficiency with property management software systems • Availability to work a flexible schedule, including weekends • Rotating on-call responsibility for after-hours emergencies • EPA/HVAC license or certification • Valid driver's license and/or access to reliable transportation This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification. Applicants are evaluated on the basis of job qualifications-not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.

CIDAN Machinery is a leading international manufacturer of industrial machinery, and we are seeking a Field Service Manager. This position is based at our U.S. corporate headquarters in Peachtree City, GA. We are experiencing a period of rapid growth in the United States and are a dynamic organization committed to expanding market share while maintaining a strong, customer-focused culture. We are seeking a proactive, people-focused leader who is passionate about developing and growing high-performing technical teams. In this role, you will oversee technicians responsible for commissioning and servicing sheet metal equipment while ensuring our customers receive world-class aftermarket support. You will play a key role in improving our systems and processes, driving the long-term success of our aftermarket department. A major focus of this position is coaching, mentoring, and building the skills and capabilities of the team. Success in this role requires strong leadership, a high degree of accountability, excellent team-building skills, and solid technical and systems knowledge, along with an eagerness to learn, grow, and elevate others. Field Service Manager Responsibilities: Uphold and lead with professionalism, passion, adaptability, sustainability, and collaboration for CIDAN Machinery. Lead and empower the Field Service Supervisors to lead their teams to find resolutions for our customers' issues with a sense of urgency and follow up after to ensure resolution is met. Build and lead best-in-class Aftermarket teams that deliver world-class support, communicate effectively, de-escalate issues, strengthen customer relationships, and hire strong team members. Develop, document, and train the team on aftermarket processes that are scalable and essential for the growth and efficiency of the aftermarket team to drive improvements for today and success for the future. Create, measure, and coach on KPIs that will drive the performance and quality of our aftermarket support to our customer base. These metrics should both measure team and individual performance. Support scheduling efforts to ensure the correct tech to handle the assigned work is sent, continuous efforts are made with team training and adequate desk support is always maintained. Ensure Field Service Supervisors complete all required administrative tasks and hold their teams accountable for timely, high-quality reports, proper use of the 3Cs, accurate punch lists, and compliant expense reporting. Assist Field Service Supervisors in creating and maintaining training plans that document technician skills and build proficiency across all machines. Weekly warranty review ensuring proper classification of all warranty orders and training the service team on process. Ensuring all warranty orders are clearly documented using the 3Cs and responsibility. Regular communications back to the factories to ensure global partnership in resolving issues and preventative measures are put in place. Ensure that all members of the aftermarket team are trained and encouraged to follow all processes related to compliance. Continue development of CRM and Desk to track and monitor Desk/Field Support issues. Creation of dashboards to ensure the entire team knows where efforts need to be focused. Qualifications: Proven leadership skills with the ability to coach, mentor, and elevate team performance. Excellent communication and problem-solving skills are required. Ability to cultivate strong relationships both internally and with our customer base. Understanding and working knowledge of Lean principles. Skilled in Microsoft Office tools: Word, Excel, and PowerPoint. Ability to effectively present information and respond to questions. Able to establish and maintain interpersonal relationships and to develop and build teams. ERP and CRM system knowledge. Requirements: Education: 2 year degree in engineering or other technical discipline. Experience: 4-5 years experience with field service management or other relatable experience. Demonstrated experience leading teams, managing performance, and developing talent. Strong communication and collaboration skills in customer-facing situations as well as internal relations. Strong problem-solving and analytical skills. Prior capital equipment industry experience is a plus. Willingness to travel as required (less than15%). Benefits: Medical Insurance (Choice of Employee option to be company paid) Dental Insurance (Company paid) Vision Insurance (Company paid) Health Savings Account (Company contribution) Flexible Spending Account (Health Care and Dependent Care) Employee Life Insurance (Company paid) Voluntary Term Life Insurance Short Term Disability Long Term Disability (Company paid) Other voluntary benefits 401k with company matching contributions Annual professional development allowance Employee Assistance Program Paid holidays Paid time off

Job Description Automated Door Ways Automated Door Ways has been an industry leader in pedestrian door and entrance solutions for the last two decades. Headquartered in Columbus, GA, we service customers in Florida, Georgia, and Alabama with our distributed technician network. Our vision behind the company is reflected in our name, Automated Door Ways. We are dedicated to serving our customers - the reason we kept Door and Ways two separate words is because we focus on the needs of the customer and provide the perfect solution to fit the job. We find "ways" to create or improve upon existing structures so that our customers will have the perfect solution for their business. SERVICE MANAGER ADW (Automated Door Ways) - Columbus, Georgia Reports to: Branch Manager ABOUT THE ROLE: We're seeking an experienced Service Manager to oversee daily service operations for our Columbus, GA commercial door and hardware business. This role owns service department coordination including dispatch management, service quoting, parts ordering, third-party portal management, and customer communication. You'll work closely with field technicians across Georgia, Florida, and Alabama territories to ensure efficient service delivery and customer satisfaction. This position requires strong organizational skills, technical aptitude with commercial door systems, and the ability to manage multiple priorities in a fast-paced service environment. The ideal candidate excels at coordinating between office and field operations while maintaining high service quality standards. KEY RESPONSIBILITIES: Service Dispatch and Coordination: Work with Service Coordinator to manage daily service dispatch board and technician scheduling across multi-state territory. Monitor service call intake and prioritize work based on customer SLA requirements, territory coverage, and technician capability. Coordinate morning parts staging and technician pickup to enable efficient field operations. Review and update scheduling system throughout the day to ensure accurate status coding and work prioritization. Maintain communication with field technicians regarding job assignments, parts needs, and customer requirements. This role will require significant after-hours and emergency service management. The service manager is available for customers and technicians in an emergency capacity and is responsible for ensuring high quality after-hours service for customers. Service Quoting and Customer Communication: Create accurate service quotes for repair work, replacement parts, and labor. Follow up on outstanding quotes to drive conversion and project completion. Communicate with customers regarding service timelines, pricing, and scope clarifications. Handle customer inquiries and service-related questions during business hours. Maintain professional relationships with key accounts and priority customers. Parts Coordination and Purchase Orders: Oversee the creation of purchase orders for service department parts and materials. Coordinate with vendors regarding pricing, availability, and delivery timelines. Manage the tracking of parts orders and ensure work order statuses are updated in the system when parts are on order. Collaborate with warehouse and purchasing staff on inventory receiving and parts staging for technician pickup. Support technicians with parts identification, vendor coordination, and quote reconciliation during and after business hours part needs. Third-Party and Portal Management: Monitor and manage service requests from third-party customer portals including Service Channel, TrueSource, and other major platforms. Review portal submissions daily for new work opportunities. Oversee entering of approved service quotes into customer portals. Verify and manage Not-To-Exceed (NTE) amounts for portal-based work. Coordinate with customers and portals to secure NTE increases when repair costs exceed authorized amounts. Service Department Administration: Review technician service notes in field service software and ensure proper coding for accurate reporting. Maintain service department documentation and filing systems. Office Operations Support Provide backup phone coverage for customer calls during business hours. Support general office operations as needed during peak periods. Participate in daily office coordination and communication with other departments. Maintain organized workspace and contribute to professional office environment. REQUIRED QUALIFICATIONS; Experience: 3+ years in service coordination, dispatch, or office management role in service-based business. Commercial door, construction trades, or facility maintenance background strongly preferred. Experience with service quoting, parts ordering, and vendor coordination. Familiarity with third-party customer portals and NTE-based service work valued. Skills and Competencies: Strong organizational skills with ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills for customer and technician interaction. Proficiency with computer systems including scheduling software, ERP systems (NetSuite/MSI preferred), and Microsoft Office. Detail-oriented with strong accuracy in quoting, pricing, and purchase order creation. Problem-solving mindset with ability to coordinate solutions between office and field. Customer service orientation with professional demeanor. Technical Knowledge: Understanding of commercial door systems, hardware, and automatic door products. Familiarity with parts catalogs, vendor systems, and industry suppliers. Knowledge of service pricing models including labor rates, parts markups, and travel charges. Basic understanding of field service operations and technician workflows. WORKING CONDITIONS: Office-based position in Columbus, GA with standard business hours Monday through Friday, 8:00 AM to 5:00 PM. Some availability after-hours and weekend work required. Fast-paced environment requiring ability to respond to changing priorities throughout the day. COMPENSATION AND BENEFITS: Competitive salary commensurate with experience. Comprehensive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities. This role is part of the PDS (Piedmont Door Solutions) family of companies, backed by Cobalt Service Partners. TO APPLY: Please submit resume and cover letter outlining relevant service coordination experience, particularly experience with commercial door systems, service quoting, and parts management.ADW/PDS is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Description At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events. We are immediately hiring Service Managers to join our dynamic team, all levels available. Why Mobile Air? Here are some of the perks & rewards: Full-time positions with overtime and weekend opportunities Competitive hourly pay with quarterly bonus opportunities Health, Vision, and Dental Insurance Life Insurance 401k with company match Paid time off (vacation, sick days, holidays) Career development and advancement potential Employee discount programs Position Summary: The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs. Key Responsibilities: Ensure timely and high-quality service for customer orders. Oversee equipment installation, including gas connections and ductwork. Adhere to safety protocols and use appropriate safety gear. Conduct equipment start-ups, repairs, and maintenance of HVAC systems. Manage logistics for equipment pick-up, reconditioning, and storage. Leadership of the service team, fostering a positive work environment, and conducting performance evaluations. Implement and monitor service processes to improve customer experiences. Ensure safety practices and inventory management align with company standards. Train Technicians on maintenance and installation of equipment. Collect and respond to customer feedback to achieve operational goals. Perform additional duties as assigned. Qualifications: 2-5 years of experience in the HVAC rental industry, preferably in management. Preferred qualifications: Associate's degree, 2-year HVAC certificate, or Universal Refrigeration Certificate. 1-3 years of supervisory experience. Proficiency in Microsoft Office and experience with MRP or rental software. Strong organizational skills and independent work capability. Detail-oriented with excellent communication abilities. Ability to lift/move up to 50 lbs. safely. Valid driver's license and meets DOT and MVR requirements. Customer service oriented with a mechanical aptitude and eagerness to learn. Work Schedule: This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked. Join our team and contribute to the excellence of our HVAC operations while advancing your career in a dynamic environment! #LI-Onsite

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. About the Role We are seeking a dynamic Operations Manager to lead and optimize our LiveCall Contact Center operations. This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients. You will manage a group of Call Center Managers, provide mentorship and strategic guidance, and drive operational excellence through data-driven decision-making and continuous improvement. What You'll Do Lead & Develop Teams * Directly manage multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship. * Build a culture of accountability, collaboration, and high performance. Drive Operational Excellence * Oversee all contact center KPIs, including telephony metrics (service level, AHT, abandonment) and client performance metrics (quality scores, compliance, ordering accuracy, revenue). * Analyze trends and implement strategies to exceed performance targets. * Partner with Workforce Management and Quality teams to optimize staffing and quality programs. Strategic Leadership * Translate organizational goals into actionable plans for managers and frontline teams. * Lead initiatives to enhance customer experience and client satisfaction. * Ensure compliance with regulatory requirements and client contractual obligations. Reporting & Communication * Deliver clear, actionable performance reports to senior leadership. * Represent the contact center in cross-functional meetings and client discussions. What We're Looking For * Bachelor's degree in Business, Operations Management, or related field (Master's preferred). * 5+ years of leadership experience in a contact center environment, including 2+ years in operations management. * Proven success managing large-scale or multi-site contact center operations. * Strong analytical, leadership, and communication skills. * Expertise in contact center technologies and performance management tools. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Put your life experience to work for us at All Self Storage! Do you share our CORE Values? Whatever It Takes Be the Spark! Top of Mind, Market & Industry Sincere, Approachable & Passionate On Target & Goal Oriented Honorable With Personal Integrity Then put them to work for us at All Self Storage. Universal Storage Group manages All Self Storage and is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits including, and the opportunity for career growth. The chosen All Self Storage Manager will attend our four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting. Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Manager you will be responsible for: Greeting everyone at your facility with a smile and a handshake Helping your customers determine the best size unit before each rental Completing all paperwork correctly for each rental Completing scheduled facility Walk Thru and Lock checks Posting all payments made the day of receipt Tracking and following up on past due accounts Record keeping of all customer records; including but not limited to, payments and notes Making DAILY bank deposits and posting receipts as instructed Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events Maintaining merchandise for customer purchase Cleaning vacant units to rentable condition. Ensuring grounds, office, and bathrooms are clean and presentable at all times Preparing auction units according to procedure and lien laws as needed Assist customers with U-Haul; rentals, cleaning, returning equipment And more…… Our stores are retail and open Monday - Friday from 8:00am - 5:00pm and Saturday from 7:00am - 11:00am. USG offers competitive pay, plus benefits and monthly bonus potential, based on your expertise. USG full-time employees have access to the following benefits: Medical Insurance with Company Contribution STD/LTD available Dental Insurance Vision Insurance Additional Supplemental Options Employee Assistance Program (EAP) Up to 120 hours PTO annually 401k with company match Paid Holidays Immediate Pay (Pay Advance Program) Candidate Requirements - Valid Driver's License Successfully Complete Background Check Successfully Complete Drug Screen Attitude and Aptitude Testing Physical Demands - The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time. Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment. Powered by JazzHR 97gn5Srrez

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! The Position: The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group. The Property: The Beacon is a unique housing community consisting of 180 units and 576 beds, designed with Auburn University students in mind. This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs. The compensation range for this position is $40,368 - $48,358 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location. Benefits & Perks We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include: Medical, Dental, & Vision Insurance for employees and their families Vacation and Sick Time + 12 Paid Holidays 401(k) with company matching On-the-job training and career development Paid Parental Leave Responsibilities & Duties Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns. Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property. Maintain complete and accurate community files and records in Entrata. Coordinate the collection and documentation of all required fees from current and future residents. Assist in the development and implementation of marketing campaigns and special events. Represent the organization at local housing fairs and other various events. Provide updates and monitor the community website and social media pages. Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization. Assist with annual unit turnover and help execute move-in/move-out procedures. Requirements Bachelor's Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing. Knowledge, Skills, & Abilities Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles. Possess strong administrative, organization, and communication skills. Demonstrate a high level of integrity and professionalism. Ability to have a positive and innovative approach to problem-solving. Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook. Experience with Entrata software is preferred. To learn more about our core values, mission, and vision, check out: ***************************** A complete list of responsibilities and duties can be provided during the interview process. This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer. Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.

Job DescriptionDescription: Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! The Position: The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group. The Property: The Beacon is a unique housing community consisting of 180 units and 576 beds, designed with Auburn University students in mind. This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs. The compensation range for this position is $40,368 - $48,358 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location. Benefits & Perks We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include: Medical, Dental, & Vision Insurance for employees and their families Vacation and Sick Time + 12 Paid Holidays 401(k) with company matching On-the-job training and career development Paid Parental Leave Responsibilities & Duties Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns. Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property. Maintain complete and accurate community files and records in Entrata. Coordinate the collection and documentation of all required fees from current and future residents. Assist in the development and implementation of marketing campaigns and special events. Represent the organization at local housing fairs and other various events. Provide updates and monitor the community website and social media pages. Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization. Assist with annual unit turnover and help execute move-in/move-out procedures. Requirements: Bachelor's Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing. Knowledge, Skills, & Abilities Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles. Possess strong administrative, organization, and communication skills. Demonstrate a high level of integrity and professionalism. Ability to have a positive and innovative approach to problem-solving. Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook. Experience with Entrata software is preferred. To learn more about our core values, mission, and vision, check out: ***************************** A complete list of responsibilities and duties can be provided during the interview process. This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer. Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.

Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire an Entry-Level Service Supervisor in Peachtree Corners! Our ideal candidate will effectively coordinate field employees in order to meet our customer's high standards and expectations. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply with us today! This is an excellent opportunity for recent and upcoming graduates! Position Overview Learn to dispatch technicians to customer job sites to assess customers' service, repair or installation needs and track jobs for completion to customers' satisfaction Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans Provide exceptional customer service Additional responsibilities as assigned Qualifications Bachelor's degree preferred Adaptable to change and good at multi-tasking Must have excellent communication and organizational skills and a good mechanical aptitude Ability to effectively communicate with the customer and represent the company in a professional manner Proficient user of software and systems Must have a valid driver's license Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. About the Role We are seeking a dynamic Operations Manager to lead and optimize our LiveCall Contact Center operations. This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients. You will manage a group of Call Center Managers, provide mentorship and strategic guidance, and drive operational excellence through data-driven decision-making and continuous improvement. What You'll Do Lead & Develop Teams · Directly manage multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship. · Build a culture of accountability, collaboration, and high performance. Drive Operational Excellence · Oversee all contact center KPIs, including telephony metrics (service level, AHT, abandonment) and client performance metrics (quality scores, compliance, ordering accuracy, revenue). · Analyze trends and implement strategies to exceed performance targets. · Partner with Workforce Management and Quality teams to optimize staffing and quality programs. Strategic Leadership · Translate organizational goals into actionable plans for managers and frontline teams. · Lead initiatives to enhance customer experience and client satisfaction. · Ensure compliance with regulatory requirements and client contractual obligations. Reporting & Communication · Deliver clear, actionable performance reports to senior leadership. · Represent the contact center in cross-functional meetings and client discussions. What We're Looking For · Bachelor's degree in Business, Operations Management, or related field (Master's preferred). · 5+ years of leadership experience in a contact center environment, including 2+ years in operations management. · Proven success managing large-scale or multi-site contact center operations. · Strong analytical, leadership, and communication skills. · Expertise in contact center technologies and performance management tools. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.