Customer service manager jobs in Laredo, TX - 44 jobs
All
Customer Service Manager
General Manager
Customer Service Supervisor
Branch Service Manager
Lead Manager
Center Manager
Call Center Director
Night Manager
Call Center Director (139)
Talent Cloud Partners
Customer service manager job in Laredo, TX
Looking for a dental practice call center manager/leader that believes in providing exceptional customerservice through efficient problem solving. Call center agents are often the first point of contact for customerservice issues, so a commitment to customer satisfaction must be encouraged from call center management.
Ensure Call Center CSR's are scheduling appointments for patients, accurate information is being entered into patient file, and patient follow up procedures are being followed.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
BA Degree Preferred
$58k-109k yearly est. 60d+ ago
Looking for a job?
Let Zippia find it for you.
Customer Service Supervisor
CJ Logistics Corp
Customer service manager job in Laredo, TX
Candidates must complete an application at: ************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization." The CustomerService Supervisor is responsible for leading the customerservice team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customerservice team.
Essential Job Duties & Responsibilities
Customer Engagement & Relationship Management
* Serve as the main point of contact for customerservice-related inquiries, requests, and escalations.
* Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
* Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
Data Reporting & Analysis
* Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
* Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment.
* Review and assess demand forecasts and labor planning to identify and address variances.
Operational Leadership
* Assist recruiting, interviewing, and onboarding new team members.
* Supervise, train, and support the CustomerService Specialists, fostering a collaborative, high-performing team culture.
* Execute staffing plan and resource allocation for the CustomerService team to ensure adequate coverage.
* Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives.
* Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues.
* Oversee exception management processes, ensuring customer requests are handled efficiently and accurately.
Continuous Improvement & Communication
* Identify opportunities for service improvements and process optimization.
* Lead regular team meetings to communicate updates, align goals, and share best practices.
* Provide timely updates and reporting to both customers and internal leadership.
Compliance & Other Duties
* Ensure adherence to all company policies, safety standards, and customer requirements.
* Participate in training programs to enhance professional development and operational knowledge.
* Perform other related job duties as assigned or required.
Required Qualifications
* Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.
* 2+ years of supervisory experience in customerservice or operations.
* Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
* Proven ability to analyze data and provide actionable recommendations.
* Demonstrated ability to manage performance and lead teams in a fast-paced environment.
* Strong interpersonal and communication skills.
* Ability to travel as needed.
Preferred Qualifications
* Experience in warehousing, logistics, or supply chain environments.
* Experience with KPI reporting and customerservice tools.
Physical Requirements
This is largely a sedentary role requiring the physical ability to:
* Sit for prolonged periods of time at a desk while working on a computer
* Use hands and fingers to operate a keyboard, mouse, and telephone
* Speak and hear clearly in person, virtually, and over the phone
* Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment
This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
* Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
* Loud noise levels, such as machinery, forklifts, and conveyor systems
* Dust, odors, and airborne particles
* Concrete flooring and moving mechanical equipment
* Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility
This role may be performed on-site only.
This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel.
Schedule
Flexible hours may be required to support deadlines or cross-functional collaboration.
Reasonable Accommodation:
This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources.
Equal Employment Opportunity:
The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook.
Candidates must complete an application at:
************************************************
"At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
$32k-46k yearly est. 20d ago
Branch Service Manager
Penske 4.2
Customer service manager job in Laredo, TX
A Branch ServiceManager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch servicemanager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands.
Major Responsibilities:
* Manage preventative maintenance scheduling, quality, and customer satisfaction
* Listen to and resolve customer complaints regarding services, products, or personnel
* Hire, train, and evaluate personnel
* Assure that each direct report understands the company objectives
* Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
* Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
* Provide staff with assistance in performing difficult or complicated duties
* Plan and prepare work schedules, and assign associates to specific duties
* Attend company meetings to exchange product information and coordinate work activities with other departments
* Prepare sales and inventory reports for management and budget departments
* Formulate pricing policies according to profitability requirements
* Other projects and tasks as assigned by supervisor
Qualifications:
* At least 3 years of previous work experience in diesel shop maintenance required
* At least 1 years of supervisory experience required
* Associates Degree (business or technical) or Vo-Tech Graduate preferred
* Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
* Strong written/oral communication and people management skills required
* The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
* The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
* Regular, predictable, full attendance is an essential function of the job
* Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
* The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
* The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
* The associate must be able to safely work in all weather conditions.
* Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
* The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Function: Service Operations
Job Family: Operations
Address: 8401 Killiam Ind Blvd
Primary Location: US-TX-Laredo
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2513619
$41k-65k yearly est. 1d ago
Restaurant Leader (Manager) Trainee
7-Eleven, Inc. 4.0
Customer service manager job in Laredo, TX
Restaurant Manager If you enjoy working as part of a restaurant management team and have previous supervisory experience, we would love the opportunity to talk with you about our Restaurant Leader Trainee role! We're focused and dedicated to your success! Many of our top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it's easy to see how we can boast about having the best store management teams in the industry.
What we bring:
* A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customerservice to our customers every time they visit.
* A strong "promote from within" philosophy providing advancement opportunities for all levels.
Our benefits include:
* 401K Plan (US only)
* RRSP Plan (Canada only)
* Paid PTO Plans
* Coverage in medical, dental, life, and vision insurances available
* Monthly bonus/incentive potential
* Tuition Reimbursement
* Adoption Assistance (US only)
What you bring:
* Ability to oversee and provide customerservice leadership, training, and coaching, for all restaurant employees.
* Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
* Ability to oversee the restaurant condition and ensure that it complies with company policies & procedures as well as Health Department Standards.
* Ability to oversee and implement all merchandising and marketing programs.
* Demonstrated ability to use P&L and store reports to affect change.
* Excellent oral and written communication and intrapersonal skills.
* Proficient computer knowledge (Microsoft products preferred Word, Excel).
* A High School diploma or GED is preferred, but not required for candidates that have at least one year of restaurant management experience.
* The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.
A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
$86k-108k yearly est. 7d ago
Vision Center Manager NL 1
Walmart 4.6
Customer service manager job in Laredo, TX
**What you'll do...** Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs Models enforces and provides direction and guidance to Associates on proper CustomerMemberservice approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and suggesting resolution for Associates Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ******************************* . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (************************* .
The hourly wage range for this position is $23.50 - $33.50* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
ㅤ
ㅤ
ㅤ
ㅤ
**Minimum Qualifications...**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Minimum Qualifications: Completion of 2 or more years of college OR 1 year's retail experience and 1 year's supervisory experience OR 2 years' general work experience including 1 year's optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.
**Preferred Qualifications...**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Supervising Associates
**Primary Location...**
4401 Highway 83 South, Laredo, TX 78046-8677, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
$23.5-33.5 hourly 20d ago
Restaurant Leader (Manager) Trainee
Northern Tier Bakery 3.9
Customer service manager job in Laredo, TX
Restaurant Manager
If you enjoy working as part of a restaurant management team and have previous supervisory experience, we would love the opportunity to talk with you about our Restaurant Leader Trainee role! We're focused and dedicated to your success! Many of our top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it's easy to see how we can boast about having the best store management teams in the industry.
What we bring:
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customerservice to our customers every time they visit.
A strong “promote from within” philosophy providing advancement opportunities for all levels.
Our benefits include:
401K Plan (US only)
RRSP Plan (Canada only)
Paid PTO Plans
Coverage in medical, dental, life, and vision insurances available
Monthly bonus/incentive potential
Tuition Reimbursement
Adoption Assistance (US only)
What you bring:
Ability to oversee and provide customerservice leadership, training, and coaching, for all restaurant employees.
Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
Ability to oversee the restaurant condition and ensure that it complies with company policies & procedures as well as Health Department Standards.
Ability to oversee and implement all merchandising and marketing programs.
Demonstrated ability to use P&L and store reports to affect change.
Excellent oral and written communication and intrapersonal skills.
Proficient computer knowledge (Microsoft products preferred Word, Excel).
A High School diploma or GED is preferred, but not required for candidates that have at least one year of restaurant management experience.
The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.
A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this
link
.
$66k-93k yearly est. Auto-Apply 60d+ ago
General Manager III - LRD
Landmark Aviation
Customer service manager job in Laredo, TX
The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly.
This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.
$47k-88k yearly est. Auto-Apply 12d ago
General Manager III - LRD
Working at Signature Aviation
Customer service manager job in Laredo, TX
The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly.
This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.
Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience in managing a team is required.
Trained and approved to perform required operational certifications (e.g., towing, deicing) as required by base-specific operations is preferred. The ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for purposes of inspecting aircraft fuel.
Must be legally authorized to work in the jurisdiction of employment.
Must possess a valid state driver's license.
Additional Skills:
Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports, personnel documents and correspondence.
Financial Skills: Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and ability to learn company software.
Task Management: Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature's training programs.
Essential Duties and Responsibilities:
(Other duties may be assigned)
Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing.
Develop an understanding of the market, including growth opportunities, and create new prospects by developing relationships with guests, airport authorities, and representatives of associated industries to evaluate and promote improved and expanded services.
Conduct ongoing analysis of competition to include selling points, product offerings, and pricing. Coordinate with the Revenue Management team to remain locally competitive.
Plan, direct, and coordinate activities related to the sale and provision of general aviation support services such as fuel ordering and hangar space and/or office rental.
Responsible for the P&L and financial management of the location including capital expenditures, forecasting, budgeting, audit performance and expense management.
Accountable for performance of key metrics (i.e. guest experience, safety, labor efficiency) to align with organizational goals.
Act as company liaison in matters related to the airport community.
Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
Manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
Understand, comply with, and enforce all operational, fuel quality control, safety, and guest service requirements.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport.
Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of safety reporting platform, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies.
Conduct accident investigations to determine root causes, including all reporting involved with the incident.
Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes.
Manage and direct activities of subordinate leaders and team members at the location. This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings, and managing special events.
Identify, develop, and promote internal talent to fill critical leadership roles at every level across the organization.
Oversee in person, activities of team members involved in ramp operations, guest services, repair and maintenance of ground service equipment, and at some locations, aircraft.
Ensure training and development of team members to improve work performance and maximize team member potential.
Partner with training team to assess training effectiveness, evaluate performance, and completion of team member training records.
Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Conduct high-performing conversations and performance reviews. Correct performance deficiencies and administer corrective action as needed.
Interview, hire, onboard, train, and manage team members, ensuring their engagement and development.
Maintain accurate records pertaining to time worked by team members, activities and services performed. Responsible for payroll oversight and compliance.
Serve as a resource on guest service matters and as an escalation point for guest concerns.
Ensure team members are proactively preparing for arriving/departing aircraft and support ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew.
Perform monthly Quality Based Visit (QBV) at the location and ensure the Assistant General Manager(s) and/or Operations Manager(s) participate.
Travel to company training or other collaborative events (
$47k-88k yearly est. Auto-Apply 13d ago
Pizza Patron General Manager
San Antonio Wings LLC
Customer service manager job in Laredo, TX
THIS IS WHERE FRESH LIVES
, because we take pride in our made to order pizza and fresh daily made dough.
We are a company of passionate restaurant professionals who are enthusiastic about our guests and the culture our food embodies.
We are Actively seeking a General Manager to advance their career!
Are you Patrón enough for this opportunity?
There is no better time to join our Team than now, where pizza is crafted by culture!
Contact us today!
Managers who join our team will enjoy:
Competitive Salary based on your Experience and Skills
Annual Review
Ongoing Career & Leadership Development Training
8 Week Hands-On Training Program
Great work life balance working 50 - 55 hours a week and a 5 -day work week with the opportunity to operate a million dollar a year restaurant!
Health, Dental and Vision Insurance
Retirement Plan
Free 'On Shift' Meals!
Closed on Christmas, Thanksgiving, and Easter!
Consider joining our Management Team if you are really hungry for success and looking to grow your career at the ground level with a unique, fast casual restaurant.
Management roles at Pizza Patrón are different from other restaurants:
Our Management Team leads the crew members from a “100 % hands on” position within the kitchen area of the restaurant.
This allows our Managers to provide the highest level of guest satisfaction and service.
A healthy work/life balance.
Requires interpersonal and leadership skills, combined with boundless enthusiasm.
We don't have delivery drivers and make all pizza to order.
Our managers must have an eye for “consistent” food quality and a clean, spotless, restaurant.
We look for people who are passionate about food and feel it is essential for success.
****We conduct a thorough Credit and Background Check******
Competitive Salary, Paid Vacation, Health Insurance, Retirement Plan, Free 'On Shift' Meals, Employee Discounts
$47k-88k yearly est. Auto-Apply 60d+ ago
General Manager III - LRD
Signature Aviation 4.2
Customer service manager job in Laredo, TX
The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly.
This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.
**Essential Duties and Responsibilities:**
(Other duties may be assigned)
+ Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing.
+ Develop an understanding of the market, including growth opportunities, and create new prospects by developing relationships with guests, airport authorities, and representatives of associated industries to evaluate and promote improved and expanded services.
+ Conduct ongoing analysis of competition to include selling points, product offerings, and pricing. Coordinate with the Revenue Management team to remain locally competitive.
+ Plan, direct, and coordinate activities related to the sale and provision of general aviation support services such as fuel ordering and hangar space and/or office rental.
+ Responsible for the P&L and financial management of the location including capital expenditures, forecasting, budgeting, audit performance and expense management.
+ Accountable for performance of key metrics (i.e. guest experience, safety, labor efficiency) to align with organizational goals.
+ Act as company liaison in matters related to the airport community.
+ Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
+ Manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
+ Understand, comply with, and enforce all operational, fuel quality control, safety, and guest service requirements.
+ Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues.
+ Follow emergency response procedures during critical events.
+ Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport.
+ Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
+ Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of safety reporting platform, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies.
+ Conduct accident investigations to determine root causes, including all reporting involved with the incident.
+ Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes.
+ Manage and direct activities of subordinate leaders and team members at the location. This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings, and managing special events.
+ Identify, develop, and promote internal talent to fill critical leadership roles at every level across the organization.
+ Oversee in person, activities of team members involved in ramp operations, guest services, repair and maintenance of ground service equipment, and at some locations, aircraft.
+ Ensure training and development of team members to improve work performance and maximize team member potential.
+ Partner with training team to assess training effectiveness, evaluate performance, and completion of team member training records.
+ Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Conduct high-performing conversations and performance reviews. Correct performance deficiencies and administer corrective action as needed.
+ Interview, hire, onboard, train, and manage team members, ensuring their engagement and development.
+ Maintain accurate records pertaining to time worked by team members, activities and services performed. Responsible for payroll oversight and compliance.
+ Serve as a resource on guest service matters and as an escalation point for guest concerns.
+ Ensure team members are proactively preparing for arriving/departing aircraft and support ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew.
+ Perform monthly Quality Based Visit (QBV) at the location and ensure the Assistant General Manager(s) and/or Operations Manager(s) participate.
+ Travel to company training or other collaborative events (
+ Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience in managing a team is required.
+ Trained and approved to perform required operational certifications (e.g., towing, deicing) as required by base-specific operations is preferred. The ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
+ Minimum of 18 years of age.
+ Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
+ Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
+ Ability to pass a color vision test for purposes of inspecting aircraft fuel.
+ Must be legally authorized to work in the jurisdiction of employment.
+ Must possess a valid state driver's license.
**Additional Skills:**
+ Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
+ Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
+ Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports, personnel documents and correspondence.
+ Financial Skills: Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
+ Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
+ Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
+ Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
+ Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.
+ Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
+ Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and ability to learn company software.
+ Task Management: Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature's training programs.
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
**Our Benefits:**
+ Medical/prescription drug, dental, and vision Insurance
+ Health Savings Account
+ Flexible Spending Accounts
+ Life Insurance
+ Disability Insurance
+ 401(k)
+ Critical Illness, Hospital Indemnity and Accident Insurance
+ Identity Theft and Legal Services
+ Paid time off
+ Paid Maternity Leave
+ Tuition reimbursement
+ Training and Development
+ Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
$47k-70k yearly est. 12d ago
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T2112)
Target 4.5
Customer service manager job in Laredo, TX
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. (***********************************
**ALL ABOUT** **GENERAL MERCHANDISE**
Experts of store process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. This team conducts inventory accuracy, merchandise set-up and maintenance and pricing processes for all areas of the store. Experts enable efficient delivery to our guests by supporting pick, pack and ship fulfillment work.
**At Target** **,** **we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:**
+ Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
+ Experience in retail business fundamentalsincluding: department sales trends, inventory replenishment, and process efficiency and improvement
+ Experience executing daily/weekly workload to support business priorities and deliver on sales goals
**As a** **General Merchandise Expert** **, no two** **days** **are ever the same, but a typical day will** **most likely include** **the following responsibilities:**
+ Create a welcoming experience by greeting guests as you are completing your daily tasks.
+ When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
+ Thank guests and let them know we're happy they chose to shop at Target.
+ Execute daily tasks assigned to you by your leader to help achieve goals that align with business priorities including receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas.
+ If certified operate power equipment to move merchandise or store fixtures.
+ Execute processes including changing prices to products, merchandise set-up and maintenance, and inventory accuracy as directed by your leader for all areas.
+ Learn how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
+ Be knowledgeable about the resources, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
+ Demonstrate a culture of ethical conduct, safety and compliance.
+ Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
+ Support guest services such as back-up cashier,and digital fulfillment processes(such as picking and packing orders or delivering pickup orders to guests) andmaintaincompliance culture while executing those duties, such as federal, state, and local adult beverage laws.
+ All other duties based on business needs
**WHAT WE ARE LOOKING FOR**
**This may be the right job for you if:**
+ You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
+ You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
+ You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
**The good news is that we have some amazing training that will help teach you everything you need to** **know to be a** **General Merchandise Expert** **.** **But** **,** **there are a few skills you should have from the get-go:**
+ Welcoming and helpful attitude toward all guests and other team members
+ Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
+ Work both independently and with a team
+ Resolve guest questions quickly on the spot
+ Attention to detail and follow a multi-step processes
+ Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
**We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:**
+ Accurately handle cash register operations as needed
+ Climb up and down ladders
+ Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds withoutadditional assistance from others.
+ Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
+ Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
+ Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at ********************************************* .
**Benefits Eligibility**
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ********************************* | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: *********************************
**Americans with Disabilities Act (ADA)**
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
$15 hourly 60d+ ago
Late Night Service Champion
Tacala-Taco Bell 4.1
Customer service manager job in Laredo, TX
Job Description
Ask about evening/late night premium pay!
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
You enjoy serving others with a “Here to Serve” attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
Being friendly and helpful to customers and co-workers
Meeting customer needs and taking steps to solve food or service issues
Working well with other team members and accepting coaching from the leadership team
Having a clean and tidy appearance and good work habits
Communicating with customers, fellow team members, and leaders in a positive manner
$31k-40k yearly est. 5d ago
Site General Manager
Go Car Wash
Customer service manager job in Laredo, TX
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more!
At GO Car Wash, we're committed to providing an engaging, rewarding work experience for all our Teammates. We believe by caring for our Teammates first, we'll have happy customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us in become the most admired car wash business!
As a Site General Manager at GO Car Wash, you'll essentially own your own car wash! You'll have responsibility for all aspects of operating your car wash, but with regional and central support teams helping you. You'll manage, and continuously improve, the facility, equipment, inventory, marketing, sales, expenses, service, and safety at your site, making sure you, your team, and your site excel at giving our customers a convenient, consistent, exceptional car wash experience-and addressing customer claims when they occur. You'll also hire, train, coach, manage, and develop a team in line with our standards and values, as well as creating a culture that engages your Teammates.
For you to be successful, we're looking for:
High school diploma or equivalent; bachelor's degree in business preferred
2 years of management experience, ideally in a service-related business
Car wash experience preferred, but not required
You must also be able to:
Deliver excellent customerservice and drive sales growth
Apply strong leadership and interpersonal skills to engage people
Manage time, work, and team to complete many varying responsibilities
Achieve financial and performance results through own and other teams
Proactively and creatively solve operation, people, and profit challenges
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as an opportunity to grow your career with us, while also learning work/life skills you can transfer to any path you choose for your future.
Compensation.
Starting at $48,000 base salary per year, plus $1500 monthly bonus at 100% of plan targets tied to company and individual performance. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
NOTE: You'll be required to complete a satisfactory criminal and financial background check before being hired for this job.
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
$48k yearly 4d ago
Site General Manager
Go Car Wash Management Corp
Customer service manager job in Laredo, TX
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more!
At GO Car Wash, we're committed to providing an engaging, rewarding work experience for all our Teammates. We believe by caring for our Teammates first, we'll have happy customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us in become the most admired car wash business!
As a Site General Manager at GO Car Wash, you'll essentially own your own car wash! You'll have responsibility for all aspects of operating your car wash, but with regional and central support teams helping you. You'll manage, and continuously improve, the facility, equipment, inventory, marketing, sales, expenses, service, and safety at your site, making sure you, your team, and your site excel at giving our customers a convenient, consistent, exceptional car wash experience-and addressing customer claims when they occur. You'll also hire, train, coach, manage, and develop a team in line with our standards and values, as well as creating a culture that engages your Teammates.
For you to be successful, we're looking for:
High school diploma or equivalent; bachelor's degree in business preferred
2 years of management experience, ideally in a service-related business
Car wash experience preferred, but not required
You must also be able to:
Deliver excellent customerservice and drive sales growth
Apply strong leadership and interpersonal skills to engage people
Manage time, work, and team to complete many varying responsibilities
Achieve financial and performance results through own and other teams
Proactively and creatively solve operation, people, and profit challenges
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as an opportunity to grow your career with us, while also learning work/life skills you can transfer to any path you choose for your future.
Compensation.
Starting at $48,000 base salary per year, plus $1500 monthly bonus at 100% of plan targets tied to company and individual performance. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
NOTE: You'll be required to complete a satisfactory criminal and financial background check after being hired for this job.
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
$48k yearly 24d ago
Now hiring General Managers
Jack In The Box 3.9
Customer service manager job in Laredo, TX
Job Description
Are you an Assistant Manager doing an awesome job without the opportunity to run your own restaurant?
Are you a Restaurant Manager stuck in a toxic culture or without the opportunity to advance to the next level?
Jack in the Box is building the best Restaurant Management Teams and Looking for the best Restaurant Managers to help support the team!
Submit your resume and give us a chance to show you how we are going to be the very best restaurant company!
Job Type: Full-time
Pay: $38,000.00 - $55,000.00 per year
High school or equivalent (Preferred)
Restaurant Experience: 2 years (Preferred)
Driver's License (Preferred)
$38k-55k yearly 17d ago
General Manager
Gold's Gym South Texas 4.3
Customer service manager job in Laredo, TX
Properly manage and maintain Aqua Auto Wash operational budget
Responsible for overseeing the sales process and systems
Manage, monitor, and evaluate the performance of all Aqua Auto Wash-related managers.
Monitor the hiring, training and scheduling of all auto wash level staff.
Train and mentor subordinates
Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team
Responsible for managing disciplinary actions involving all Aqua Auto Wash employees.
Operational Duties:
Provide and maintain the highest level of customerservice in a high volume retail environment through personal actions and development of the staff.
Provide effective decision making regarding customerservice issues.
Plan and promote special events for Aqua Auto Wash on a monthly basis, using corporate marketing as needed.
Responsible for ensuring that the facility is clean and operationally sound.
Job Qualifications:
High School diploma with five years professional experience. College degree preferred.
Auto Wash industry experience preferred but not required.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customerservice orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Associate or Bachelor's degree in business or related field with two years of management experience preferred.
Current CPR Certification
**RELOCATION ASSISTANCE IS NOT PROVIDED**
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
$35k-41k yearly est. Auto-Apply 60d+ ago
General Manager
Denny's 4.3
Customer service manager job in Laredo, TX
At Denny's we love to feed people. Do you enjoy working in a dynamic and fast-paced environment? If so, we have an immediate opening for you at Denny's! Join our team and become a part of America's Diner. At Denny's, you can be yourself, relax and enjoy delicious food at any time of the day. Come as you are and be a part of our team!
Are you passionate about creating a quality work environment and ensuring maximum customer satisfaction? Do you thrive in a dynamic and fast-paced restaurant setting? If yes, then this is the perfect job for you! Denny's, America's Diner, is known for its delicious food and welcoming atmosphere. We are always open and celebrate the uniqueness of all people. Join our team and enjoy the perks and benefits of being a part of Denny's family:
Manager Bonus Program
Major Medical Health Insurance
Dental Insurance
Vision insurance
Life insurance
Short-Term Disability insurance
Paid training
401(k) Retirement Plan (with matching contribution)
Free meals
Referral program
Paid tuition for English Language courses
Opportunity for Advancement
And more!
Job Summary:
As the Restaurant General Manager, you will be responsible for the overall operation of the restaurant, maintaining safety and sanitation standards, achieving financial results, and developing a strong service team focused on business growth. Your excellent communication skills and ability to handle employee supervision and guest concerns will be key to your success.
Job Functions/Responsibilities:
Develop plans to achieve business growth and customer satisfaction
Direct and supervise restaurant employees and management
Maintain safety and sanitation standards
Analyze and manage restaurant operations and administration
Ensure proper preparation and presentation of menu items
Provide effective and efficient service to ensure customer satisfaction
Investigate and resolve employee and customer issues
Participate in recruitment and selection of restaurant management and service team members
Analyze financial reports and implement improvement plans
Manage all restaurant assets
Create and maintain a pleasant and safe work environment
Maintain accurate paperwork and administrative requirements
Positions Supervised:
All restaurant team members (25 to 45 persons)
Physical Requirements:
Extensive standing without breaks during peak hours
Exposure to heat, steam, and cold temperatures
Reaching heights and depths
High level of mobility and flexibility
Ability to work irregular hours and under pressure during peak hours
Bending, reaching, and walking
Good communication skills
Operating cash register
Carrying trays of food products
Qualification Standards:
Successful completion of Assistant Manager Position
Above-standard verbal and written skills
Exceptional organizational skills
100% guest-oriented personality
Knowledge of all facets of restaurant operation
Professional appearance and image
Adaptability and ability to manage change
Reliable vehicle and current insurance
Must complete all training, anti-discrimination & anti-harassment training and embrace our company's nondiscrimination & anti-harassment policies and values.
Join the Denny's team today and be a part of an enthusiastic and loving work environment. Apply now!
Work schedule
Monday to Friday
Weekend availability
Day shift
Other
Night shift
Supplemental pay
Bonus pay
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) matching
Employee discount
Referral program
Paid training
Other
$56k-80k yearly est. 60d+ ago
General Manager
IHOP 4.0
Customer service manager job in Laredo, TX
IHOP - Now Interviewing for Generals Managers in LaredoTexas
Are you passionate about delivering exceptional food and service? Do you have experience in managing a fast-paced full-service restaurant? If so, are you ready to join a highly skilled team at IHOP in LaredoTexas?
Join IHOP and be part of a fun, loving, and enthusiastic team. As the General Manager, you will play a crucial role in managing key performance business indicators, ensuring outstanding guest service, and maintaining a safe working environment.
Responsibilities:
Manage Labor and Food Cost, and Outstanding Guest Service
Train and supervise staff to execute IHOP SOP
Ensure strict adherence to food safety procedures
Work with management to meet revenue objectives
Implement strategies to improve sales
Maintain safe working conditions
Follow company policies for cash handling
Audit inventory levels and order products as necessary
Communicate effectively with employees to provide a fair, fun work environment
Complete daily and weekly business reports
Requirements:
5+ years' experience in restaurant management
High school diploma or equivalent
Ability to work flexible hours, including evenings, weekends, and holidays
Able to learn and work multiple positions and lead a management team
Excellent interpersonal communication and leadership skills
Dependable and reliable
Skills:
Experience in managing and executing a web-based team member training program
Knowledge of web-based food cost, labor, and financial reporting systems
Serv Safe Certification (current)
Sound Food and Labor cost control processes knowledge
Excellent Guest Service and conflict resolution skills
Benefits:
Medical, Dental, Vision coverage
Basic Life, AD&D, Short Term Disability, Accident and Critical Illness Plans
Vacation & PTO
Employee Meals
Quarterly Bonus and Incentive Plans
Location:
LaredoTexas
Join IHOP and start your delicious journey today!
Supplemental pay
Bonus pay
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
$58k-83k yearly est. 60d+ ago
Customer Service Supervisor
CJ Logistics
Customer service manager job in Laredo, TX
Description Candidates must complete an application at:************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."Position Overview The CustomerService Supervisor is responsible for leading the customerservice team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customerservice team. Essential Job Duties & Responsibilities Customer Engagement & Relationship Management
Serve as the main point of contact for customerservice-related inquiries, requests, and escalations.
Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
Data Reporting & Analysis
Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment.
Review and assess demand forecasts and labor planning to identify and address variances.
Operational Leadership
Assist recruiting, interviewing, and onboarding new team members.
Supervise, train, and support the CustomerService Specialists, fostering a collaborative, high-performing team culture.
Execute staffing plan and resource allocation for the CustomerService team to ensure adequate coverage.
Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives.
Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues.
Oversee exception management processes, ensuring customer requests are handled efficiently and accurately.
Continuous Improvement & Communication
Identify opportunities for service improvements and process optimization.
Lead regular team meetings to communicate updates, align goals, and share best practices.
Provide timely updates and reporting to both customers and internal leadership.
Compliance & Other Duties
Ensure adherence to all company policies, safety standards, and customer requirements.
Participate in training programs to enhance professional development and operational knowledge.
Perform other related job duties as assigned or required.
Required Qualifications
Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.
2+ years of supervisory experience in customerservice or operations.
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
Proven ability to analyze data and provide actionable recommendations.
Demonstrated ability to manage performance and lead teams in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to travel as needed.
Preferred Qualifications
Experience in warehousing, logistics, or supply chain environments.
Experience with KPI reporting and customerservice tools.
Physical Requirements This is largely a sedentary role requiring the physical ability to:
Sit for prolonged periods of time at a desk while working on a computer
Use hands and fingers to operate a keyboard, mouse, and telephone
Speak and hear clearly in person, virtually, and over the phone
Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests. In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility This role may be performed on-site only. This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel. Schedule Flexible hours may be required to support deadlines or cross-functional collaboration. Reasonable Accommodation: This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources. Equal Employment Opportunity: The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook. Candidates must complete an application at:************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
$32k-46k yearly est. Auto-Apply 33d ago
Branch Service Manager
Penske 4.2
Customer service manager job in Laredo, TX
A Branch ServiceManager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch servicemanager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands. Major Responsibilities: • Manage preventative maintenance scheduling, quality, and customer satisfaction • Listen to and resolve customer complaints regarding services, products, or personnel • Hire, train, and evaluate personnel • Assure that each direct report understands the company objectives • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers • Provide staff with assistance in performing difficult or complicated duties • Plan and prepare work schedules, and assign associates to specific duties • Attend company meetings to exchange product information and coordinate work activities with other departments • Prepare sales and inventory reports for management and budget departments • Formulate pricing policies according to profitability requirements • Other projects and tasks as assigned by supervisor
Qualifications: • At least 3 years of previous work experience in diesel shop maintenance required • At least 1 years of supervisory experience required • Associates Degree (business or technical) or Vo-Tech Graduate preferred • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required • Strong written/oral communication and people management skills required • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
How much does a customer service manager earn in Laredo, TX?
The average customer service manager in Laredo, TX earns between $32,000 and $101,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Laredo, TX