Customer service manager jobs in Laredo, TX - 45 jobs
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Customer Experience Manager
Call Center Director
Service Manager
Assistant Service Manager
Store Manager
Customs Brokerage Support Manager
Imperative Logistics Group
Customer service manager job in Laredo, TX
About Imperative Logistics
Imperative Logistics specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain.
JOB SUMMARY
The Customs Brokerage Support Manager is responsible for overseeing and developing a centralized team that provides back-office and data-entry support to the company's network of entry writers. This position plays a key role in improving efficiency, accuracy, and compliance within the customs brokerage process by managing document intake, pre-entry validation, and task execution within CargoWise.
The role acts as a liaison between management, compliance, and branch brokerage teams, helping to review and maintain account-specific SOPs and Product Databases, ensuring proper execution of brokerage files in accordance with customer and regulatory requirements.
ESSENTIAL JOB FUNCTIONS
Supervise and train a data-entry and document-processing team that supports entry writers across the national brokerage network.
Utilize CargoWise Tasks and Workflows to assign, monitor, and manage workload progress, ensuring timely completion of key brokerage milestones.
Provide expertise in tariff laws and customs regulations, ensuring imported and exported merchandise is properly classified, documented, and cleared in compliance with CBP and other government agency requirements.
Serve as liaison with management, compliance, and local brokerage teams to review and update SOPs, Product Databases, and account documentation for accuracy and alignment.
Oversee data accuracy in commercial invoices, classification details, and documentation submitted to CBP and OGAs.
Support compliance and audit functions by ensuring recordkeeping and reporting meet regulatory and internal standards.
Maintain and analyze performance metrics for the support team, tracking productivity, accuracy, and timeliness.
Collaborate with operations, IT, and compliance to enhance automation, data integrity, and system utilization within CargoWise.
Lead process-improvement initiatives to streamline document intake, pre-entry validation, and post-entry support activities.
Provide coaching, guidance, and daily direction to team members, fostering a culture of accuracy, accountability, and teamwork.
Communicate effectively with internal stakeholders to ensure operational issues are identified, escalated, and resolved promptly.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
5 years of experience writing customs entries
Strong customerservice experience and communication skills
Great written and verbal communication with team members and customers
Provide guidance and
Customs Brokerage License preferred but not required
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and these of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
$65k-108k yearly est. 4d ago
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Call Center Director (139)
Talent Cloud Partners
Customer service manager job in Laredo, TX
Looking for a dental practice call center manager/leader that believes in providing exceptional customerservice through efficient problem solving. Call center agents are often the first point of contact for customerservice issues, so a commitment to customer satisfaction must be encouraged from call center management.
Ensure Call Center CSR's are scheduling appointments for patients, accurate information is being entered into patient file, and patient follow up procedures are being followed.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
BA Degree Preferred
$58k-109k yearly est. 60d+ ago
Aesthetic Experience Manager - San Antonio South
Evolus 4.2
Customer service manager job in Laredo, TX
Description Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Aesthetic Experience Manager (AEM)/ Senior Aesthetic Experience Manager to join our Sales team reporting to the Regional Sales Manager. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. You will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other. Essential duties and responsibilities where you'll make the biggest impact…
Meet or exceed established sales quotas and performance metrics
Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns, and educational events
Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition
Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation
Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships
Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling
Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations
Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers
Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption
Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures
Perform ad-hoc project requests and additional duties when assigned
Other duties as assigned
This is a field-based position in San Antonio South and the surrounding area. Must live in territory and no relocation assistance provided
Up to 50-75% travel, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings.
Qualifications and Skills You'll Bring to the Team…
Bachelor's degree or equivalent work experience
Valid driver's license
Excellent analytical, problem solving and organizational skills
Strong interpersonal and teamwork skills
Effective verbal and written communication skills
Technically savvy with the ability and desire to embrace new and necessary applications
Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings
Preferred AEM Qualifications…
5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred
Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply
Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships
Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative
Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff)
Senior AEM Requirements (external candidates)…
Above AEM criteria +
Minimum of 3 years of field experience selling injectables in the aesthetics space
Proven success in driving sales growth and developing key customer relationships
Deep knowledge of facial aesthetics, injectable products, and competitive dynamics.
Strong strategic and negotiation skills, with the ability to influence decision-makers.
Demonstrated ability to lead within a territory and mentor peers as needed.
Preferred Qualifications…
Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships
Compensation & Total Rewards
This is an Exempt position. The expected base pay range for this position is $100,000 for the Aesthetic Experience Manager position and $120,000 for the Senior Aesthetic Experience Manager. You are eligible for sales incentive compensation; terms and conditions apply. Final compensation will be determined based on the candidate's experience, skills, qualifications, and internal equity, in accordance with California pay transparency laws. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ************** or reach out to [email protected].
#LI-HH1 #LI-REMOTE
$30k-55k yearly est. Auto-Apply 1h ago
Customer Service Supervisor 1st Shift Monday- Friday 9:00a- 5:30pm
CJ Logistics Corp
Customer service manager job in Laredo, TX
Candidates must complete an application at: ************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization." The CustomerService Supervisor is responsible for leading the customerservice team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customerservice team.
Essential Job Duties & Responsibilities
Customer Engagement & Relationship Management
* Serve as the main point of contact for customerservice-related inquiries, requests, and escalations.
* Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
* Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
Data Reporting & Analysis
* Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
* Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment.
* Review and assess demand forecasts and labor planning to identify and address variances.
Operational Leadership
* Assist recruiting, interviewing, and onboarding new team members.
* Supervise, train, and support the CustomerService Specialists, fostering a collaborative, high-performing team culture.
* Execute staffing plan and resource allocation for the CustomerService team to ensure adequate coverage.
* Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives.
* Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues.
* Oversee exception management processes, ensuring customer requests are handled efficiently and accurately.
Continuous Improvement & Communication
* Identify opportunities for service improvements and process optimization.
* Lead regular team meetings to communicate updates, align goals, and share best practices.
* Provide timely updates and reporting to both customers and internal leadership.
Compliance & Other Duties
* Ensure adherence to all company policies, safety standards, and customer requirements.
* Participate in training programs to enhance professional development and operational knowledge.
* Perform other related job duties as assigned or required.
Required Qualifications
* Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.
* 2+ years of supervisory experience in customerservice or operations.
* Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
* Proven ability to analyze data and provide actionable recommendations.
* Demonstrated ability to manage performance and lead teams in a fast-paced environment.
* Strong interpersonal and communication skills.
* Ability to travel as needed.
Preferred Qualifications
* Experience in warehousing, logistics, or supply chain environments.
* Experience with KPI reporting and customerservice tools.
Physical Requirements
This is largely a sedentary role requiring the physical ability to:
* Sit for prolonged periods of time at a desk while working on a computer
* Use hands and fingers to operate a keyboard, mouse, and telephone
* Speak and hear clearly in person, virtually, and over the phone
* Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment
This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
* Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
* Loud noise levels, such as machinery, forklifts, and conveyor systems
* Dust, odors, and airborne particles
* Concrete flooring and moving mechanical equipment
* Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility
This role may be performed on-site only.
This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel.
Schedule
Flexible hours may be required to support deadlines or cross-functional collaboration.
Reasonable Accommodation:
This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources.
Equal Employment Opportunity:
The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook.
Candidates must complete an application at:
************************************************
"At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
$32k-46k yearly est. 30d ago
Branch Service Manager
Penske 4.2
Customer service manager job in Laredo, TX
A Branch ServiceManager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch servicemanager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands. Major Responsibilities: • Manage preventative maintenance scheduling, quality, and customer satisfaction • Listen to and resolve customer complaints regarding services, products, or personnel • Hire, train, and evaluate personnel • Assure that each direct report understands the company objectives • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers • Provide staff with assistance in performing difficult or complicated duties • Plan and prepare work schedules, and assign associates to specific duties • Attend company meetings to exchange product information and coordinate work activities with other departments • Prepare sales and inventory reports for management and budget departments • Formulate pricing policies according to profitability requirements • Other projects and tasks as assigned by supervisor
Qualifications: • At least 3 years of previous work experience in diesel shop maintenance required • At least 1 years of supervisory experience required • Associates Degree (business or technical) or Vo-Tech Graduate preferred • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required • Strong written/oral communication and people management skills required • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
$41k-65k yearly est. Auto-Apply 18d ago
PT Service Manager
My Melrose 4.5
Customer service manager job in Laredo, TX
Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.
Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.
Qualifications
Typical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.
Qualifications: A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)
Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.
$54k-83k yearly est. 19d ago
Assistant Manager - Truck Service
Travelcenters of America 4.5
Customer service manager job in Laredo, TX
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This individual assists in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure we are returning every traveler to the road better than they came!
In this role, you can expect to:
* Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (i.e. fast and friendly customerservice, good product knowledge, up-beat atmosphere, etc.)
* Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
* Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
* Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner
* Conduct visual inspections to ensure that all products and services are available
* Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
* Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
What we'd like to see:
* A leader who sets the example when working alongside team members
* An individual who is excited to grow their career within our Truck Service division
* High School Diploma (or GED) required; Associate's or bachelor's degree preferred
* Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
* Knowledge and understanding of the Truck Service business preferred
* Exhibit excellent verbal and written communication skills
* Ability to effectively communicate with other managers
* Ability to work flexible hours including nights, weekends and some holidays
* A valid driver's license
With us, you'll enjoy:
* Competitive wages and annual bonus opportunity
* Medical, dental, vision and life insurance
* 401(k) with a company match
* Paid vacation and holidays
* Tuition reimbursement
* On-site meal discounts
* A wide variety of discounts on technology, travel, food and fuel
* Opportunity for growth and advancement with company paid training
* Relocation Assistance (relocation not required)
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Pay Range
$16.00 - 17.00 per hour
A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at *******************. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$16-17 hourly 9d ago
Mexican Customs Supervisor
Ruan 4.7
Customer service manager job in Laredo, TX
Manage a team that is responsible for clearing goods through Mexican Customs and to their destinations in a timely manner. Prepare and process import and export documentation (such as Mexican import/export entries-pedimentos, customs declarations, bills of landing, DODA, and certificates of origin), advising clients on duties and taxes, PGA permits and acting as a liaison between business, Mexican Government agencies, and/or Mexican Customs authorities. Responsibilities:
Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are rquired functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:
Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Manage day-to-day the Mexican Customs brokerage process (such as Mexican Entries-Pedimentos, Mexican Customs compliance, documentation, and records) to clear goods through Mexican Customs. Create the Mexican Manifest, DODA, support the HTS Code determination, any other Government agency permits, request duties and taxes from Mexican IOR's, and collect all documents to process customs clearance and prepare documents to submit for Mexican billing.
Ensure that all shipments and Customs transactions meet regulatory standards and comply with Mexican Customs Regulations and International Trades. Deep experience on Land, Air and Ocean import and export Mexican pedimentos, including temporary mode, manufacturing operations, IMMEX programs, permanent or definitive imports, Mexican FTZ and Mexican entry (pedimento) validation and certification.
Ensure the Company is in compliance with the latest Mexican Customs regulations, MX HTS Code tariffs, Trade laws, Customs process, Freight documents and any comply with any Mexican Customs changes that may impact company operations.
Develop and implement processes to ensure the timely clearance of goods through Mexican Customs, minimizing delays and meeting client expectations.
Train and motivate a Mexican Customs Brokerage team to achieve performance goals and maintain Customs compliance.
Identify any potential inefficiencies in Mexican Customs brokerage processes and implement strategies to improve speed, accuracy, and cost effectiveness.
Leverage technology and software to optimize operations, reduce errors, and increase productivity.
Build a strong partnership with internal departments to ensure seamless coordination across the company supply chain.
Perform other job-related duties and special projects as required.
$31k-44k yearly est. 15h ago
Restaurant Leader (Manager) Trainee
7-Eleven, Inc. 4.0
Customer service manager job in Laredo, TX
Restaurant Manager If you enjoy working as part of a restaurant management team and have previous supervisory experience, we would love the opportunity to talk with you about our Restaurant Leader Trainee role! We're focused and dedicated to your success! Many of our top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it's easy to see how we can boast about having the best store management teams in the industry.
What we bring:
* A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customerservice to our customers every time they visit.
* A strong "promote from within" philosophy providing advancement opportunities for all levels.
Our benefits include:
* 401K Plan (US only)
* RRSP Plan (Canada only)
* Paid PTO Plans
* Coverage in medical, dental, life, and vision insurances available
* Monthly bonus/incentive potential
* Tuition Reimbursement
* Adoption Assistance (US only)
What you bring:
* Ability to oversee and provide customerservice leadership, training, and coaching, for all restaurant employees.
* Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
* Ability to oversee the restaurant condition and ensure that it complies with company policies & procedures as well as Health Department Standards.
* Ability to oversee and implement all merchandising and marketing programs.
* Demonstrated ability to use P&L and store reports to affect change.
* Excellent oral and written communication and intrapersonal skills.
* Proficient computer knowledge (Microsoft products preferred Word, Excel).
* A High School diploma or GED is preferred, but not required for candidates that have at least one year of restaurant management experience.
* The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.
A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
$86k-108k yearly est. 22h ago
Restaurant Leader (Manager) Trainee
Northern Tier Bakery 3.9
Customer service manager job in Laredo, TX
Restaurant Manager
If you enjoy working as part of a restaurant management team and have previous supervisory experience, we would love the opportunity to talk with you about our Restaurant Leader Trainee role! We're focused and dedicated to your success! Many of our top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it's easy to see how we can boast about having the best store management teams in the industry.
What we bring:
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customerservice to our customers every time they visit.
A strong “promote from within” philosophy providing advancement opportunities for all levels.
Our benefits include:
401K Plan (US only)
RRSP Plan (Canada only)
Paid PTO Plans
Coverage in medical, dental, life, and vision insurances available
Monthly bonus/incentive potential
Tuition Reimbursement
Adoption Assistance (US only)
What you bring:
Ability to oversee and provide customerservice leadership, training, and coaching, for all restaurant employees.
Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
Ability to oversee the restaurant condition and ensure that it complies with company policies & procedures as well as Health Department Standards.
Ability to oversee and implement all merchandising and marketing programs.
Demonstrated ability to use P&L and store reports to affect change.
Excellent oral and written communication and intrapersonal skills.
Proficient computer knowledge (Microsoft products preferred Word, Excel).
A High School diploma or GED is preferred, but not required for candidates that have at least one year of restaurant management experience.
The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.
A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this
link
.
$66k-93k yearly est. Auto-Apply 60d+ ago
General Manager III - LRD
Landmark Aviation
Customer service manager job in Laredo, TX
The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly.
This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.
Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience in managing a team is required.
Trained and approved to perform required operational certifications (e.g., towing, deicing) as required by base-specific operations is preferred. The ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for purposes of inspecting aircraft fuel.
Must be legally authorized to work in the jurisdiction of employment.
Must possess a valid state driver's license.
Additional Skills:
Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports, personnel documents and correspondence.
Financial Skills: Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and ability to learn company software.
Task Management: Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature's training programs.
Essential Duties and Responsibilities:
(Other duties may be assigned)
Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing.
Develop an understanding of the market, including growth opportunities, and create new prospects by developing relationships with guests, airport authorities, and representatives of associated industries to evaluate and promote improved and expanded services.
Conduct ongoing analysis of competition to include selling points, product offerings, and pricing. Coordinate with the Revenue Management team to remain locally competitive.
Plan, direct, and coordinate activities related to the sale and provision of general aviation support services such as fuel ordering and hangar space and/or office rental.
Responsible for the P&L and financial management of the location including capital expenditures, forecasting, budgeting, audit performance and expense management.
Accountable for performance of key metrics (i.e. guest experience, safety, labor efficiency) to align with organizational goals.
Act as company liaison in matters related to the airport community.
Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
Manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
Understand, comply with, and enforce all operational, fuel quality control, safety, and guest service requirements.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport.
Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of safety reporting platform, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies.
Conduct accident investigations to determine root causes, including all reporting involved with the incident.
Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes.
Manage and direct activities of subordinate leaders and team members at the location. This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings, and managing special events.
Identify, develop, and promote internal talent to fill critical leadership roles at every level across the organization.
Oversee in person, activities of team members involved in ramp operations, guest services, repair and maintenance of ground service equipment, and at some locations, aircraft.
Ensure training and development of team members to improve work performance and maximize team member potential.
Partner with training team to assess training effectiveness, evaluate performance, and completion of team member training records.
Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Conduct high-performing conversations and performance reviews. Correct performance deficiencies and administer corrective action as needed.
Interview, hire, onboard, train, and manage team members, ensuring their engagement and development.
Maintain accurate records pertaining to time worked by team members, activities and services performed. Responsible for payroll oversight and compliance.
Serve as a resource on guest service matters and as an escalation point for guest concerns.
Ensure team members are proactively preparing for arriving/departing aircraft and support ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew.
Perform monthly Quality Based Visit (QBV) at the location and ensure the Assistant General Manager(s) and/or Operations Manager(s) participate.
Travel to company training or other collaborative events (
$47k-88k yearly est. Auto-Apply 24d ago
Pizza Patron General Manager
San Antonio Wings LLC
Customer service manager job in Laredo, TX
THIS IS WHERE FRESH LIVES
, because we take pride in our made to order pizza and fresh daily made dough.
We are a company of passionate restaurant professionals who are enthusiastic about our guests and the culture our food embodies.
We are Actively seeking a General Manager to advance their career!
Are you Patrón enough for this opportunity?
There is no better time to join our Team than now, where pizza is crafted by culture!
Contact us today!
Managers who join our team will enjoy:
Competitive Salary based on your Experience and Skills
Annual Review
Ongoing Career & Leadership Development Training
8 Week Hands-On Training Program
Great work life balance working 50 - 55 hours a week and a 5 -day work week with the opportunity to operate a million dollar a year restaurant!
Health, Dental and Vision Insurance
Retirement Plan
Free 'On Shift' Meals!
Closed on Christmas, Thanksgiving, and Easter!
Consider joining our Management Team if you are really hungry for success and looking to grow your career at the ground level with a unique, fast casual restaurant.
Management roles at Pizza Patrón are different from other restaurants:
Our Management Team leads the crew members from a “100 % hands on” position within the kitchen area of the restaurant.
This allows our Managers to provide the highest level of guest satisfaction and service.
A healthy work/life balance.
Requires interpersonal and leadership skills, combined with boundless enthusiasm.
We don't have delivery drivers and make all pizza to order.
Our managers must have an eye for “consistent” food quality and a clean, spotless, restaurant.
We look for people who are passionate about food and feel it is essential for success.
****We conduct a thorough Credit and Background Check******
Competitive Salary, Paid Vacation, Health Insurance, Retirement Plan, Free 'On Shift' Meals, Employee Discounts
$47k-88k yearly est. Auto-Apply 60d+ ago
General Manager III - LRD
Working at Signature Aviation
Customer service manager job in Laredo, TX
The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly.
This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.
Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience in managing a team is required.
Trained and approved to perform required operational certifications (e.g., towing, deicing) as required by base-specific operations is preferred. The ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for purposes of inspecting aircraft fuel.
Must be legally authorized to work in the jurisdiction of employment.
Must possess a valid state driver's license.
Additional Skills:
Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports, personnel documents and correspondence.
Financial Skills: Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and ability to learn company software.
Task Management: Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature's training programs.
Essential Duties and Responsibilities:
(Other duties may be assigned)
Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing.
Develop an understanding of the market, including growth opportunities, and create new prospects by developing relationships with guests, airport authorities, and representatives of associated industries to evaluate and promote improved and expanded services.
Conduct ongoing analysis of competition to include selling points, product offerings, and pricing. Coordinate with the Revenue Management team to remain locally competitive.
Plan, direct, and coordinate activities related to the sale and provision of general aviation support services such as fuel ordering and hangar space and/or office rental.
Responsible for the P&L and financial management of the location including capital expenditures, forecasting, budgeting, audit performance and expense management.
Accountable for performance of key metrics (i.e. guest experience, safety, labor efficiency) to align with organizational goals.
Act as company liaison in matters related to the airport community.
Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
Manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
Understand, comply with, and enforce all operational, fuel quality control, safety, and guest service requirements.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport.
Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of safety reporting platform, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies.
Conduct accident investigations to determine root causes, including all reporting involved with the incident.
Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes.
Manage and direct activities of subordinate leaders and team members at the location. This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings, and managing special events.
Identify, develop, and promote internal talent to fill critical leadership roles at every level across the organization.
Oversee in person, activities of team members involved in ramp operations, guest services, repair and maintenance of ground service equipment, and at some locations, aircraft.
Ensure training and development of team members to improve work performance and maximize team member potential.
Partner with training team to assess training effectiveness, evaluate performance, and completion of team member training records.
Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Conduct high-performing conversations and performance reviews. Correct performance deficiencies and administer corrective action as needed.
Interview, hire, onboard, train, and manage team members, ensuring their engagement and development.
Maintain accurate records pertaining to time worked by team members, activities and services performed. Responsible for payroll oversight and compliance.
Serve as a resource on guest service matters and as an escalation point for guest concerns.
Ensure team members are proactively preparing for arriving/departing aircraft and support ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew.
Perform monthly Quality Based Visit (QBV) at the location and ensure the Assistant General Manager(s) and/or Operations Manager(s) participate.
Travel to company training or other collaborative events (
$47k-88k yearly est. Auto-Apply 24d ago
Bilingual Retail Store Manager I (60475)
Mobilelink USA
Customer service manager job in Laredo, TX
Mobilelink- Retail Store Manager
With over 500 Cricket stores, Mobilelink is the largest National Cricket dealer, and still growing! If you are passionate about selling wireless, helping customers, and leading a team we are looking for you. We are a dynamic, equal-opportunity employer. This is a fantastic opportunity for qualified candidates with unlimited future growth potential and becoming part of a rapidly expanding national team.
The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive success across all levels of performance. This position is responsible for the overall sales achievement, customerservice results, operational standards, and inventory of the location. The RSM must demonstrate strong leadership skills and develop, implement, and manage their team and company programs and processes.
Why join the Mobilelink Family?
Perks of being on the Team!
Unlimited earning potential
Unlimited growth potential
PTO after 90 days
Dental insurance
Health insurance
Vision insurance
Company-paid Life Insurance
Role Responsibilities:
Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
Create a work environment where all employees can excel.
Always deliver exceptional customer experience.
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximise sales.
Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
Ensure that employees are properly trained on new products and promotions to sell with confidence.
Assist departments such as Human Resources and Loss Prevention in internal investigations.
Assist on the sales floor in order to be available for coaching and developing store personnel.
Schedule and staff to budgeted hours as assigned.
Ensure the team is providing a clean and inviting atmosphere for customers.
Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
Respond in a timely manner to all communications.
Ensure timely completion of required training within the store.
Always ensure the protection of assets.
As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.
Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.
Qualifications
Job Requirements
Must be able to speak fluent English
Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)
Two (2) years of recruiting, hiring, and developing successful store sales teams
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organisational skills with attention to detail.
Ability to have reliable transportation to assist at other locations within 30 minutes' radius from the home store when needed.
Must have a valid driver's license and auto insurance.
Shift:
8-hour shift - Weekdays and every Saturday
$40k-63k yearly est. 19d ago
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T2112)
Target 4.5
Customer service manager job in Laredo, TX
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT GENERAL MERCHANDISE
Experts of store process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. This team conducts inventory accuracy, merchandise set-up and maintenance and pricing processes for all areas of the store. Experts enable efficient delivery to our guests by supporting pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
* Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
* Experience in retail business fundamentals including: department sales trends, inventory replenishment, and process efficiency and improvement
* Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
* Create a welcoming experience by greeting guests as you are completing your daily tasks.
* When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
* Thank guests and let them know we're happy they chose to shop at Target.
* Execute daily tasks assigned to you by your leader to help achieve goals that align with business priorities including receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas.
* If certified operate power equipment to move merchandise or store fixtures.
* Execute processes including changing prices to products, merchandise set-up and maintenance, and inventory accuracy as directed by your leader for all areas.
* Learn how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
* Be knowledgeable about the resources, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
* Demonstrate a culture of ethical conduct, safety and compliance.
* Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
* Support guest services such as back-up cashier, and digital fulfillment processes (such as picking and packing orders or delivering pickup orders to guests) and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws.
* All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
* You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
* You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
* Welcoming and helpful attitude toward all guests and other team members
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
* Work both independently and with a team
* Resolve guest questions quickly on the spot
* Attention to detail and follow a multi-step processes
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
* Accurately handle cash register operations as needed
* Climb up and down ladders
* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.
* Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
* Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at **********************************************
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
$15 hourly Auto-Apply 60d+ ago
Late Night Service Champion
Tacala-Taco Bell 4.1
Customer service manager job in Laredo, TX
Job Description
Ask about evening/late night premium pay!
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
You enjoy serving others with a “Here to Serve” attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
Being friendly and helpful to customers and co-workers
Meeting customer needs and taking steps to solve food or service issues
Working well with other team members and accepting coaching from the leadership team
Having a clean and tidy appearance and good work habits
Communicating with customers, fellow team members, and leaders in a positive manner
$31k-40k yearly est. 16d ago
General Manager
Gold's Gym South Texas 4.3
Customer service manager job in Laredo, TX
Properly manage and maintain Aqua Auto Wash operational budget
Responsible for overseeing the sales process and systems
Manage, monitor, and evaluate the performance of all Aqua Auto Wash-related managers.
Monitor the hiring, training and scheduling of all auto wash level staff.
Train and mentor subordinates
Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team
Responsible for managing disciplinary actions involving all Aqua Auto Wash employees.
Operational Duties:
Provide and maintain the highest level of customerservice in a high volume retail environment through personal actions and development of the staff.
Provide effective decision making regarding customerservice issues.
Plan and promote special events for Aqua Auto Wash on a monthly basis, using corporate marketing as needed.
Responsible for ensuring that the facility is clean and operationally sound.
Job Qualifications:
High School diploma with five years professional experience. College degree preferred.
Auto Wash industry experience preferred but not required.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customerservice orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Associate or Bachelor's degree in business or related field with two years of management experience preferred.
Current CPR Certification
**RELOCATION ASSISTANCE IS NOT PROVIDED**
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
$35k-41k yearly est. Auto-Apply 60d+ ago
General Manager
IHOP 4.0
Customer service manager job in Laredo, TX
IHOP - Now Interviewing for Generals Managers in LaredoTexas
Are you passionate about delivering exceptional food and service? Do you have experience in managing a fast-paced full-service restaurant? If so, are you ready to join a highly skilled team at IHOP in LaredoTexas?
Join IHOP and be part of a fun, loving, and enthusiastic team. As the General Manager, you will play a crucial role in managing key performance business indicators, ensuring outstanding guest service, and maintaining a safe working environment.
Responsibilities:
Manage Labor and Food Cost, and Outstanding Guest Service
Train and supervise staff to execute IHOP SOP
Ensure strict adherence to food safety procedures
Work with management to meet revenue objectives
Implement strategies to improve sales
Maintain safe working conditions
Follow company policies for cash handling
Audit inventory levels and order products as necessary
Communicate effectively with employees to provide a fair, fun work environment
Complete daily and weekly business reports
Requirements:
5+ years' experience in restaurant management
High school diploma or equivalent
Ability to work flexible hours, including evenings, weekends, and holidays
Able to learn and work multiple positions and lead a management team
Excellent interpersonal communication and leadership skills
Dependable and reliable
Skills:
Experience in managing and executing a web-based team member training program
Knowledge of web-based food cost, labor, and financial reporting systems
Serv Safe Certification (current)
Sound Food and Labor cost control processes knowledge
Excellent Guest Service and conflict resolution skills
Benefits:
Medical, Dental, Vision coverage
Basic Life, AD&D, Short Term Disability, Accident and Critical Illness Plans
Vacation & PTO
Employee Meals
Quarterly Bonus and Incentive Plans
Location:
LaredoTexas
Join IHOP and start your delicious journey today!
Supplemental pay
Bonus pay
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
$58k-83k yearly est. 60d+ ago
Late Night Service Champion
Taco Bell 4.2
Customer service manager job in Laredo, TX
Ask about evening/late night premium pay! You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
You enjoy serving others with a "Here to Serve" attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
+ Being friendly and helpful to customers and co-workers
+ Meeting customer needs and taking steps to solve food or service issues
+ Working well with other team members and accepting coaching from the leadership team
+ Having a clean and tidy appearance and good work habits
+ Communicating with customers, fellow team members, and leaders in a positive manner
$28k-35k yearly est. 60d+ ago
Customer Service Supervisor
CJ Logistics
Customer service manager job in Laredo, TX
Description Candidates must complete an application at:************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."Position Overview The CustomerService Supervisor is responsible for leading the customerservice team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customerservice team. Essential Job Duties & Responsibilities Customer Engagement & Relationship Management
Serve as the main point of contact for customerservice-related inquiries, requests, and escalations.
Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
Data Reporting & Analysis
Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment.
Review and assess demand forecasts and labor planning to identify and address variances.
Operational Leadership
Assist recruiting, interviewing, and onboarding new team members.
Supervise, train, and support the CustomerService Specialists, fostering a collaborative, high-performing team culture.
Execute staffing plan and resource allocation for the CustomerService team to ensure adequate coverage.
Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives.
Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues.
Oversee exception management processes, ensuring customer requests are handled efficiently and accurately.
Continuous Improvement & Communication
Identify opportunities for service improvements and process optimization.
Lead regular team meetings to communicate updates, align goals, and share best practices.
Provide timely updates and reporting to both customers and internal leadership.
Compliance & Other Duties
Ensure adherence to all company policies, safety standards, and customer requirements.
Participate in training programs to enhance professional development and operational knowledge.
Perform other related job duties as assigned or required.
Required Qualifications
Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.
2+ years of supervisory experience in customerservice or operations.
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
Proven ability to analyze data and provide actionable recommendations.
Demonstrated ability to manage performance and lead teams in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to travel as needed.
Preferred Qualifications
Experience in warehousing, logistics, or supply chain environments.
Experience with KPI reporting and customerservice tools.
Physical Requirements This is largely a sedentary role requiring the physical ability to:
Sit for prolonged periods of time at a desk while working on a computer
Use hands and fingers to operate a keyboard, mouse, and telephone
Speak and hear clearly in person, virtually, and over the phone
Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests. In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility This role may be performed on-site only. This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel. Schedule Flexible hours may be required to support deadlines or cross-functional collaboration. Reasonable Accommodation: This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources. Equal Employment Opportunity: The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook. Candidates must complete an application at:************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
How much does a customer service manager earn in Laredo, TX?
The average customer service manager in Laredo, TX earns between $32,000 and $101,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Laredo, TX