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  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Frankfort, KY

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616
    $89.3k-150.3k yearly 2d ago
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  • Customer Service Manager - In Office

    The Whittingham Agencies

    Customer service manager job in Madison, IN

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Plant Manager

    LHH 4.3company rating

    Customer service manager job in Jeffersonville, IN

    LHH is seeking a Plant Manager for a Direct Hire, Permanent Placement position with a manufacturing client in Jeffersonville, IN. This is a unique opportunity to join a well-established organization and to step into a leadership role where you will direct all operations related to manufacturing, engineering, quality, and distribution. You will lead continuous improvement projects, implement change, manage P&L, and continue the growth of this facility and its employees. The compensation is commensurate to experience and will range between $125,000-152,000 per year plus bonus and includes affordable medical insurance options, Paid Time Off, and a 401K plan with a company match. ***Must be authorized to work in the U.S. without employer sponsorship.*** JOB RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of all operations across the manufacturing facility Direct all business operations, review/revise standard operation procedures, prepare and maintain operations budget, and lead strategic planning meetings to ensure the achievement of company KPIs Oversee all special projects and capital projects Ensure all departments are operating effectively, encouraging collaboration, and adhering to quality standards Partner with the supply chain team to oversee logistics, distribution, and customer relations Focus on cost-effective initiatives to increase company profitability while maintaining high levels of customer service Oversee and manage customer concerns and work cross-functionally with Sales Department to ensure operational capabilities to match projected growth and customer needs Foster a collaborative work culture through open communication, high visibility and strong leadership Be a proactive leader, self-motivated and able to analyze, react and develop a plan of action and see it through Be a team player, value people, and be able to work with diverse personalities and backgrounds QUALIFICATIONS Bachelor's Degree in Engineering, Business, Operations Management, Supply Chain Management, and/or related field is required Minimum of 7+ years of operational leadership experience with responsibility over an entire manufacturing plant is required Must have 10+ years of industrial manufacturing experience Preference toward candidates with experience within a Just-In-Time manufacturing setting Ideal candidates will have experience with Lean Six Sigma/5S strategies and know how to effectively apply them Strong business acumen and experience with strategic planning, budgeting, improving EBITDA, resource allocation, gross margin improvement, human resources, customer service, and leadership of direct reports Proven track record of implementing initiatives resulting in increased organizational efficiencies and profitable outcomes Ability to maintain positive relationships with customers, employees and fellow leadership, exemplifying professionalism and driving a culture of positivity and excellence ***Must be authorized to work in the U.S. without employer sponsorship.*** If you or someone in your network fit this profile and would like to apply for this Plant Manager position located Jeffersonville, IN, please submit your application alongside your resume using the link in this posting. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance #LHH / #JobOpening / #HiringNow / #NowHiring / #Hiring / #WorkWithUs / #JobAlert / #JobSearch / #CareerOpportunity / #HotJobs / #JoinOurTeam / #JobSeekers / #CareerGoals / #JobHunt / #JobVacancy / #ProductionManagement / #ContinuousImprovement / #EmployeeEngagement / #CostSavings / #OperationsManager / #PlantManager / #ProductionManager / #ManufacturingManager / #ManufacturingJobs / #IndustrialJobs / #IndianaJobs / #JeffersonvilleIN / #MidwestJobs / #USJobs
    $67k-104k yearly est. 2d ago
  • Customer Experience Manager - Victoria's Secret - Jefferson - Louisville, KY

    Victoria's Secret 4.1company rating

    Customer service manager job in Louisville, KY

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $21.15 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $21.2-29 hourly 5d ago
  • NK - Customer Service Supervisor

    GAT 3.8company rating

    Customer service manager job in Louisville, KY

    GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Part time, variable, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
    $24k-33k yearly est. 8d ago
  • Customer Service Manager II

    Adpcareers

    Customer service manager job in Louisville, KY

    ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs. Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products. Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution. Communication: Actively and consistently communicates with clients and internal teams. Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues. Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base. Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment. Within years of experience, must possess at least 5 years of successful business leadership experience. Progressive management experience in consulting or large corporate environment. Experience or familiarity in the Retirement Services industry a must. Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations. Bachelor's Degree or its equivalent in education and experience
    $30k-55k yearly est. 3d ago
  • Customer Service Manager II

    Blueprint30 LLC

    Customer service manager job in Louisville, KY

    ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs. Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products. Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution. Communication: Actively and consistently communicates with clients and internal teams. Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues. Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base. Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment. Within years of experience, must possess at least 5 years of successful business leadership experience. Progressive management experience in consulting or large corporate environment. Experience or familiarity in the Retirement Services industry a must. Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations. Bachelor's Degree or its equivalent in education and experience
    $30k-55k yearly est. 3d ago
  • Onboard Shore Experience Manager

    Victory Cruise Lines

    Customer service manager job in New Albany, IN

    Job Description If you believe the best part of any journey happens when guests step off the ship and into unforgettable moments, this role was made for you. Victory Cruise Lines is seeking an energetic, polished, and people-obsessed Shore Experience Manager to lead the adventures that turn our Great Lakes voyages into lifelong memories. From charming harbor towns to iconic destinations, you'll navigate our guests through the experiences they will talk about long after they return home. As the onboard face of Victory's shore experiences, you'll be part host, part leader, part problem-solver, and full-time memory-maker. You'll ensure every excursion is seamless, safe, and spectacular - all while engaging guests daily, making announcements, answering questions, and embodying Victory's culture of Safety, Service Excellence, Teamwork, Integrity, Service Excellence, Innovation and Have Fun. If you thrive in a fast-paced, guest-forward environment and love being where the magic happens, welcome aboard! This is a seasonal, day rate position for Victory Cruise Line's 2026 season. Experience Coordination: Ensure all experiences are planned, scheduled, and operated according to company guidelines, safety protocols, and guest satisfaction standards. Guest Experience Management: Serve as the main point of contact for guests regarding shore experiences, offering advice, recommendations, and resolving any issues or concerns. Ensure that all experiences are operated in a manner that meets or exceeds guest expectations for quality, safety, and enjoyment. Collect and analyze guest feedback on experiences to continuously improve offerings and services. Make announcements on the Public Announcement system as required Act as a social ambassador for the cruise, engaging with guests daily throughout the ship whether scheduled or unscheduled Act as ambassador of Victory Cruise Lines, ensuring you provide accurate and up to date information about the cruise and the company Operational Management: Monitor experience logistics, including transportation, timing, and coordination with local service providers. Ensure the timely departure and return of all experiences, managing any delays or issues that may arise. Oversee the experience booking process, including pre-bookings, on-board sales, and ensuring accurate billing. Any other tasks or duties assigned. Safety and Compliance: Ensure that all experiences comply with local regulations, safety standards, and company policies. Conduct safety briefings for guests prior to experiences departures, ensuring all safety protocols are communicated and understood. Conduct regular risk assessments of experience activities and locations to minimize safety hazards and provide recommendations for improvements. Guest Experience Team Cross-Department Collaboration: Work in collaboration with the Guest Experience Team, ship's operations, and hotel management teams to ensure smooth and efficient operations. On sea days, assist in hosting events with the entertainment team. Work as a unified Guest Experience Team to ensure a seamless guest journey. Maintain an organized, clean Guest Experience office to ensure smooth collaboration with other team members. Make every effort to assist all departments as time allows. REQUIREMENTS & QUALIFICATIONS Experience: Minimum of 3-5 years of experience in a management role within the travel, tourism, or hospitality industry, with specific experience in shore experiences, tour operations, or event management. Previous experience working in the cruise industry or with excursion operations is highly desirable. Proven ability to manage and lead a team in a fast-paced, customer-facing environment. Previous experience on the Great Lakes and Seaway is preferred, but not required. Skills & Abilities: Excellent leadership, organizational, and interpersonal skills. Strong guest service orientation with the ability to manage expectations effectively. Ability to multitask, prioritize, and solve problems quickly. Strong communication skills, both verbal and written. Demonstrated confidence and effectiveness in public speaking, including delivering daily announcements and presentations to large groups of guests Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with reservation systems or CRM software. Knowledge of foreign languages is an asset, but not required. Ability to work in a dynamic, fast-paced, and at times physically demanding environment. Willingness to travel extensively, sometimes for extended periods, and work weekends and holidays as required. Ability to lift up to 30 pounds and manage on-site experiences and activities. Strong attention to detail and ability to work independently with minimal supervision. Education: High school diploma or equivalent required. Additional certifications or training in tourism, hospitality, or customer service management is a plus. *Additional requirements may be required depending on the physical needs of the role.
    $58k-111k yearly est. 15d ago
  • Customer Service Manager - In Office

    The Mutters Agency

    Customer service manager job in Clarksville, IN

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Investment Relations Director

    Presbyterian Church USA Foundation 4.4company rating

    Customer service manager job in Jeffersonville, IN

    Job DescriptionDescription: The Investment Relations Director is responsible for cultivating and managing relationships with donors, beneficiaries, and key constituents of the Presbyterian Foundation. This includes engagement with Endowment Service Clients, Board Trustees, OCIO, MRTI, and PRI signatories. The role involves providing tailored investment reviews, explaining financial strategies, and ensuring transparent communication on performance and spending formulas. The Director serves as the primary liaison to the Investment Committee and OCIO, oversees compliance with investment policies, and manages approvals for valuations, trades, and capital calls. Additional responsibilities include creating customized presentations, supporting educational initiatives, attending strategic events, and maintaining awareness of trends in faith-based investing. The position also manages the department budget and collaborates across teams to enhance constituent engagement. Requirements: Position Summary The Investment Relations Director will be responsible for developing and maintaining strong relationships with donors, beneficiaries, and constituents. More specifically, the relationships include select beneficiaries and constituents of the Presbyterian Foundation, Endowment Service Clients, Board Trustees, Outsourced Chief Investment Officer (OCIO), Proxy Voting Provider, the Committee on Mission Responsibility Through Investment (MRTI) of the Presbyterian Church (U.S.A.), and Signatory of PRI (Principals of Responsible Investment). Scope & Breadth of Position Reports to the Foundation's SVP, Strategy and Engagement and Investment Committee. There are no direct reports to this position. Primary Responsibilities FOUNDATION CONSTITUENTS RELATIONS MANAGEMENT: Cultivate and maintain relationships with current and potential beneficiaries and constituents. Understand the financial ecosystem of the PC(USA) and how they interrelate. Ensure knowledge of organization's products and services and offer guidance to clients and constituents. Act as a primary point of contact for Foundation investments with beneficiaries and constituents. Regularly update beneficiaries on the performance vs. goals and objectives. Ensure regular communication with relevant staff related to relationship management. Explain spending formula calculations to constituents with understanding of its impact on their programs. Provide tailored investment reviews to constituents and beneficiaries. Develop and implement strategy for regular engagement with, select constituents and beneficiaries to provide an investment review. Active engagement with the Development department such as serving as a subject matter expert, attending relevant church-facing conferences, events, meetings, etc. Provide investment-related educational opportunities to the Board and the Foundation's broader constituencies. Organize and attend events, conferences, and meetings with potential and current beneficiaries, constituents, and other strategic partners. Maintain working knowledge of broader trends in faith and values-based investing and serve as staff support to the Committee on Mission Responsibility Through Investment of the Presbyterian Church (U.S.A.). INVESTMENT COMMITTEE AND SENIOR STAFF LIAISON: Serve as the lead staff person to the Investment Committee of the Foundation's Board of Trustees. Ensure all investment management services are in compliance with investment policy statements; provide regular status reports to senior management. Interact and collaborate with New Covenant Trust Company staff, as needed. OUTSOURCED CHIEF INVESTMENT OFFICER LIAISON: Serve as the primary liaison to the Outsourced Chief Investment Officer (OCIO). Collaborate with the Presbyterian Foundation's OCIO to keep abreast of market trends and changes. Provide monthly approval of the valuation of common trust funds and trade approval. Execute occasional securities transactions as needed. Approve monthly capital calls. For private investments, as needed. DATA MANAGEMENT AND COMMUNICATION: Create tailored presentations to communicate relevant information to beneficiaries, constituents and Investment Committee. Some presentations to beneficiaries along with the OCIO. Work closely with other departments to gather information or data that can be used to engage beneficiaries and constituents. Responsible for the Investment Relations department budget. Other duties as assigned Experience and Job-Related Requirements Bachelor's degree in business administration, Finance, or a related field. No license requirements. Preference for relevant certifications (e.g. CAIA, CIMA, etc.) Experience in investor relations, sales, or a similar role; experience in financial services industry is preferred. Strong understanding of financial markets. Excellent interpersonal skills, with the ability to build and maintain relationships. Fluent in communicating with Investment Committee members, beneficiaries, and donors in the life of the Presbyterian Church (U.S.A.) on a regular basis. Comprehensive expertise in investments and finance, including the compilation and interpretation of investment and financial information. Proficiency in Microsoft Office applications, databases, research, and trust/investment accounting systems. Excellent oral, written, and presentation skills. Ability to identify, prioritize, and complete essential tasks with minimal supervision. Meticulous attention to detail. Strong organizational and time-management skills. Ability to work collegially and effectively with other employees, trustees, vendors, beneficiaries and constituents of the PC(USA). Ability to work independently and as part of a team. Ability to represent the Foundation throughout the church, financial and investment communities. Ability to educate and influence others. Trustworthiness and person of high character. Flexibility in working hours may be required to accommodate different time zones of beneficiaries and constituents. Knowledge of or willingness to learn the polity and policies of the Presbyterian Church (U.S.A) especially as they relate to responsible investing in alignment with the church's values. Physical Requirements Ability to communicate orally with management and co-workers, both individually and in a group/ team. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents. No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, telephone, and copiers. Work Environment The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor and/or calculator. Moderate travel expected to meet with investors or attend relevant events. The Presbyterian Church (U.S.A.) Foundation, along with its subsidiary New Covenant Trust Company (NCTC), are Equal Opportunity Employers. We provide equal opportunities in all employment positions, regardless of age (as defined in the Age Discrimination in Employment Act), disability, sex, national origin, race, color, creed, religion, sexual orientation, gender identity, gender expression, or veteran status.
    $57k-88k yearly est. 24d ago
  • Service Manager- Louisville, Kentucky

    Tech-24 a Commercial Food Service Repair Company Inc. 3.4company rating

    Customer service manager job in Louisville, KY

    Tech-24, A Commercial Foodservice Repair Company is currently recruiting qualified candidates for a Service Manager position. This position is responsible for all day-to-day management of field service technicians. This is a fast paced customer oriented position and will suit an individual that has experience providing technical services such as refrigeration, plumbing, electrical and general maintenance repairs through a field service network. Experience in facility maintenance management is a plus. Responsibilities : Manage customer special needs and projects Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism Assist Dispatcher with technician schedules and maintain communication between office and field Review and evaluate technician's operational performance Assist with the development of technician's skills and hiring additional manpower as needed Review and approve time-sheets for hourly employees Understanding of contractual agreements, operational parameters for each contract and warranty customer Qualifications : Prior management experience required Excellent computer knowledge and the ability to use most Microsoft Office programs such as: Word, Excel, Outlook and any new operating system Excellent written and verbal communication skills Valid driver's license and clean driving record Observe all company procedures and safety rules Benefits: Company uniforms, phone, vehicle, and gas card Medical, vision, and dental insurance and short-term disability plans Company paid long term disability and life insurance Paid time off and paid holidays 401(k) retirement savings plan with Company match and immediate vesting Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $40k-65k yearly est. Auto-Apply 5d ago
  • FT Customer Service Leader

    Ahold Delhaize

    Customer service manager job in Elizabethtown, KY

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
    $28k-35k yearly est. 60d+ ago
  • Service Manager

    Tire Discounters 3.1company rating

    Customer service manager job in Buckner, KY

    Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo. Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key Responsibilities * Lead and coach technicians, manage performance, and assist with hiring. * Oversee service bay workflow and communicate wait times to sales staff. * Ensure clear communication between the shop and customers. * Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
    $55k-85k yearly 59d ago
  • Customer Service

    Arnold Family of Restaurants, LLC

    Customer service manager job in Radcliff, KY

    Job Description Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
    $25k-33k yearly est. 21d ago
  • HVAC/R Service Operations Manager

    Debra-Kuempel 3.8company rating

    Customer service manager job in Louisville, KY

    About Us We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services. Job Summary DeBra-Kuempel is seeking to fill a Service Manager position in our Louisville, Kentucky location. As a Service Manager, you will lead your team of technicians by providing assistance, guidance, and training. You will have the opportunity to manage and monitor the performance of service and repair projects within the assigned account base. This is a great opportunity for the right candidate to work with an established service team and continue to assist with the growth of our business. Essential Duties & Responsibilities DUTIES AND RESPONSIBILITIES Manage and monitor the performance of service and repair projects within the assigned customer accounts. Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor performance of the service staff in meeting these technical requirements. Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments. Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments. Ensure adherence to company/management policies and procedures. Cooperate in the management/maintenance of good customer and employee relations. Cooperate in the management/maintenance of proper and accurate documentation. Ensure personal accessibility to customers and employees. Provide assistance/support to Account Managers in management of new and existing accounts. Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements. Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President. Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower. Provide customer repair/ replacement estimates in a timely professional manner. Complete Emcor's required LMS classes. Be responsible for refrigerant inventory of technician's refrigerant usage. Complete the service manager goals that are distributed each year. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and travel to field locations as needed. While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site and be an approved driver per company Fleet and Driver policy. MINIMUM QUALIFICATIONS Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary). Minimum of a high school diploma. Must possess valid driver's license and proof of insurability. Minimum seven (7) years experience in HVAC and Refrigeration. Satisfactory completion of industry aptitude test. EPA refrigeration certification (Universal). Good verbal and written communication skills. Team leader and team player. Professional appearance. Outstanding customer relations and satisfaction. Outstanding employee relations and satisfaction. Well-managed and maintained account base, with targeted, or better; profitability. Well managed and maintained documents and records. Consistency in operations and procedures. #debra #LI-LV1 #LI-Onsite Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
    $27k-35k yearly est. Auto-Apply 5d ago
  • Member Service Supervisor

    Expree Credit Union 3.7company rating

    Customer service manager job in Frankfort, KY

    Job DescriptionSalary: Purpose: Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations. Benefits 9 Paid Holidays Paid Time Off 401k plan with employer match Medical Insurance Employer paid Dental and Vision Insurance Employer paid Life Insurance and Long-Term Disability Position Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member Service expectations to branch employees. Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member Service skills and knowledge of Credit Union products and service offerings. Composes and conducts employee performance evaluations and disciplinary actions, as well as prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions. Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote. Assesses risks in all financial transactions and new accounts executed by employees. Competently performs all duties of the Teller and Member Service representative roles. Other duties as assigned Education/Experience/Licenses College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired. High school diploma or GED equivalent is required. Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required Skills Understands how to properly secure cash, keys, negotiable items, and follows established security standards and procedures used in financial services industry. Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling. Must have the ability to use related computer software and Microsoft Office applications. Provide exemplary member service experience. Excellent time management skills and possess the ability to multitask. Professional verbal and written communication skills. Ability to build rapport and work well in a team environment. Expree Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $26k-39k yearly est. 9d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Frankfort, KY

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645
    $89.3k-150.3k yearly 12d ago
  • Service Manager- Louisville, Kentucky

    Tech 24 3.4company rating

    Customer service manager job in Louisville, KY

    Tech-24, A Commercial Foodservice Repair Company is currently recruiting qualified candidates for a Service Manager position. This position is responsible for all day-to-day management of field service technicians. This is a fast paced customer oriented position and will suit an individual that has experience providing technical services such as refrigeration, plumbing, electrical and general maintenance repairs through a field service network. Experience in facility maintenance management is a plus. Responsibilities: * Manage customer special needs and projects * Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism * Assist Dispatcher with technician schedules and maintain communication between office and field * Review and evaluate technician's operational performance * Assist with the development of technician's skills and hiring additional manpower as needed * Review and approve time-sheets for hourly employees * Understanding of contractual agreements, operational parameters for each contract and warranty customer Qualifications: * Prior management experience required * Excellent computer knowledge and the ability to use most Microsoft Office programs such as: Word, Excel, Outlook and any new operating system * Excellent written and verbal communication skills * Valid driver's license and clean driving record * Observe all company procedures and safety rules Benefits: * Company uniforms, phone, vehicle, and gas card * Medical, vision, and dental insurance and short-term disability plans * Company paid long term disability and life insurance * Paid time off and paid holidays * 401(k) retirement savings plan with Company match and immediate vesting Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $40k-65k yearly est. 4d ago
  • Service Manager

    Tire Discounters 3.1company rating

    Customer service manager job in Jeffersonville, IN

    Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager: As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring. * Responsible for the smooth operation of the shop, which includes bay management and workflow of the location. * Serves as a liaison providing clear communication between the shop, counter staff and customers. * Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations. * Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
    $55k-85k yearly 59d ago
  • Member Service Supervisor

    Expree Credit Union 3.7company rating

    Customer service manager job in Frankfort, KY

    Purpose: Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations. Benefits 9 Paid Holidays Paid Time Off 401k plan with employer match Medical Insurance Employer paid Dental and Vision Insurance Employer paid Life Insurance and Long-Term Disability Position Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member Service expectations to branch employees. Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member Service skills and knowledge of Credit Union products and service offerings. Composes and conducts employee performance evaluations and disciplinary actions, as well as prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions. Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote. Assesses risks in all financial transactions and new accounts executed by employees. Competently performs all duties of the Teller and Member Service representative roles. Other duties as assigned Education/Experience/Licenses College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired. High school diploma or GED equivalent is required. Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required Skills Understands how to properly secure cash, keys, negotiable items, and follows established security standards and procedures used in financial services industry. Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling. Must have the ability to use related computer software and Microsoft Office applications. Provide exemplary member service experience. Excellent time management skills and possess the ability to multitask. Professional verbal and written communication skills. Ability to build rapport and work well in a team environment. Expree Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $26k-39k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Louisville, KY?

The average customer service manager in Louisville, KY earns between $22,000 and $72,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Louisville, KY

$40,000

What are the biggest employers of Customer Service Managers in Louisville, KY?

The biggest employers of Customer Service Managers in Louisville, KY are:
  1. ADP
  2. Ingles Markets
  3. Adpcareers
  4. Blueprint30 LLC
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