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Customer service manager jobs in Lubbock, TX

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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Lubbock, TX

    At Bubba's 33, you'll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready to be a Roadie? Bubba's 33, part of the Texas Roadhouse brand family, is looking for a rockstar Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Bubba's 33 we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $79k-116k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager (Route Manager)

    Vestis 4.0company rating

    Customer service manager job in Lubbock, TX

    A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her service area work in accordance with Company safety guidelines in a productive and efficient manner also that the delivery vehicles and equipment are clean, maintained and used in a safe manner. Responsible for overall results and Customer Retention in his/her service area by ensuring that the Team of CSR'S provide excellent Customer Service to each and every Customer on each delivery. Diligently work with the Team of CSR'S to ensure that we are promoting the Company, its core values and its product and services. The opportunities for Safety/Customer Retention/Growth are identified and shared with the CSR'S through daily interaction of the C3 Connect Program, C3 Account Management/Visitation Program and routine route observations. Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR'S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives. ESSENTIAL JOB TASKS AND ACTIVITIES Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management. Customer Retention Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company's products and services. Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example. Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company's products and services. Obtains targeted results from assigned Service Team in areas such as, but not limited to: safety, customer retention, A/R collection, reviews, renewals, pricing, lost/damage/image care, credits, route sales, disposable products, customer satisfaction measures, and other stated financial and/or customer service goals. Completes in person (or via remote means) CSR end of day activities (including but not limited to: route settlement, CSR goal setting, coaching, etc.) each day. Completes visits with key accounts in accordance with C3 Account Management Program goals. Complete all follow-up reports and recordkeeping as needed in a timely manner. Completes system (ABS) activities in an accurately and timely manner to ensure records are maintained. Under the direction of the COM, assists in the installation of new customers as defined by the branch specific responsibilities. Delivers and participates in training programs to ensure customer retention and service goals are met. Communicates (meets) weekly with direct reports to assess customer service programs. Anticipates and addresses customer questions and concerns in a timely and effective manner. Ensures follow up and timely resolution of all customer alerts and customer communication. Collaboratively works with branch resources to systematically resolve customer service issues. Constantly seeks satisfaction from customers in service area. Ensures that customer renewals and pricing are in accordance with the profitability objectives of the branch as established by the Branch / General Manager. Team Staffing and Development Builds and maintain relationships with CSR team and extended service team. Effectively evaluates, coaches, and develops Customer Service Representative's service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values. Holds formal yearly performance discussions (including informal quarterly check-ins and formal mid-year check-ins) with each direct report on his/her assigned team(s). Responsible for the execution and the timely and effective completion of customer service training programs for his/her assigned service team. Ensures that all new hire training programs are effectively utilized and implemented for new employees. Maintain and support corporate financial and service standards. Ensures that Company policies and all applicable laws for recruitment and interviewing are followed. Safety Actively ensures that all safety training and compliance programs are being followed by all service employees in their area of responsibility. Ensures daily and weekly fleet inspections/audits/reviews are completed in a timely manner. Files all required reports and documentation as needed. Investigates and reports on all accidents, or incidents, within 24 hours or notification. Ensures all safety records and documentation are completed in a timely manner. Maintain and support corporate financial and service standards. Organizational Functions Proactively assists branch, zone, CRC staff and management around project activities geared toward achieving specific operational and/or financial objectives. Demonstrate and develop in the competencies aligned with the job. Steadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust. The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location. JOB CONTEXT Supervisory Responsibilities Supports and manages the retention and service efforts of all customer service representative for assigned service area. Works with Customer Operations Manager, General Manager/Branch Manager for approval on personnel action. Team and Work Orientation This position will be expected to work with Zone and Branch Management to collaboratively support, develop, and manage on matters of all business impact. This position will be expected to oversee the work of three to six (typically) CSRs and their associated service routes. Work Environment Customer Service Manager will have an assigned workplace for administrative duties. This position is also expected to spend time traveling, with service professionals on routes, and in customer locations as well as in the depot. Frequent visits to production floor will be required. Production floor with have loud noises, heat, and hazardous equipment in use. Ambient temperatures can range from -10 degrees to 100 degrees Fahrenheit. Travel Requirements: Twenty -five to thirty percent of this job will require local travel (no overnight). Due to certain geographic delivery areas, Ten percent of this job will require overnight travel. Additional Requirements: The expectation is that the work week for this position is not tied to any particular number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on- premise during non-operating hours or being available to work on weekends or holidays). Must have the ability to lift up to 75 lbs. REQUIRED QUALIFICATIONS Potential candidates for this job will be sought that have strong indication of capability with the following items. Commercial Vehicles Operation Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place. Minimum Education/Experience Associates' Degree in business or related discipline or equivalent business/work experience Two to four years experience in a service environment Proven track record of increasing responsibility with documented business results Ability to service and deal with a wide variety of customers Proven ability to build effective professional relationships cross-departmentally and with vendors and suppliers. Preferred Education Experience Bachelor's degree in business or related discipline or equivalent business/work experience Strong attention to detail with the ability to work within a fast-paced environment, yet willing and able to work effectively with ambiguous circumstances. Demonstrated capability with the listed competencies for the position. (Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry). JOB SKILLS Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job. Knowledge Sets Typical knowledge sets for this position include, but are not limited to: Sales and Marketing, Customer and Personal Service, Administration and Management, and Personnel and Human Resources. Leadership Skills Typical leadership and workplace skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings for Action, Guiding, Directing, and Motivating Subordinates, Developing and Building Teams, Organizing, Planning, and Prioritizing Work, Coaching and Developing Others Communication Skills: Typical communication and interpersonal skills for this position include, but are not limited to: Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates Selling or Influencing Others, Oral and written Expression and Comprehension, Communicating with Persons Outside Organization, and Problem Sensitivity. Analytical Skill: Typical analysis and cognitive skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings, Deductive and Inductive Reasoning, Social Perceptiveness, Service Orientations and Action, Judgment and Decision Making, Problem Sensitivity, Resolving Conflicts and Negotiating with Others Location: Lubbock, TX
    $43k-78k yearly est. 60d+ ago
  • Client Manager, Commercial Risk - IAS, Southwest

    BRP Group, Inc. 3.8company rating

    Customer service manager job in Lubbock, TX

    The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The mission is to be an integral part of the team and partner with sales and service colleagues to deliver a high level of service to our clients. This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment. PRIMARY RESPONSIBILITIES: * Manage day-to-day activities of client accounts including, but not limited to, policy review, changes and updates, contract reviews, preparing renewal documents, marketing and negotiating insurance programs, and financial statements related to the client's insurance. * Responsible for assisting in establishing and maintaining appropriate carrier relationships * Maintain client files in AMS accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices. * Manage client inquiries and work with insurance partners and/or internal teams to resolve client issues. * Responsible for knowing the requirements and attributes of all insurance company partners while maintaining in-depth knowledge of the company and their resources. * Responsible for coordinating service delivery for accounts as assigned including developing initial placement/renewal strategy * Stay informed on regulatory changes * Completes special projects as assigned * Continually seeks opportunities to improve the firm, business segment and processes. Bring issues and discrepancies to appropriate leadership * Serves as a mentor to colleagues as requested KNOWLEDGE, SKILLS & ABILITIES: * Ability to forge relationships with key insurance markets and carrier representatives * Strong technical knowledge of general insurance market conditions and specific insurance carrier underwriting appetites * Must have strong Excel skills, ability to create and manage large spreadsheets of data * Ability to analyze complex risk exposures, existing insurance coverages, and develop appropriate recommendations for clients and prospects * Ability to work as part of a team of professionals and build relationships with other Firm business segments EDUCATION & EXPERIENCE: * At least 4 years of related insurance experience * Bachelor's degree preferred * Active Property and Casualty License IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. #LI-JR1 IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
    $68k-116k yearly est. Auto-Apply 10d ago
  • Experience Manager

    Ulta Beauty, Inc. 4.3company rating

    Customer service manager job in Lubbock, TX

    Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance * Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company profitability through operational excellence, top-line sales growth and expense control. * Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. * Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. * Support direct reports in developing and maintaining their clientele. * Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. * Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. * Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People * Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. * Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. * Create an inclusive environment that inspires and encourages the growth and engagement of associates. * Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. * Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. * Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. * Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. * Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. * Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy. * Adhere to and enforce Ulta Beauty's dress code. * Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. * Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. * Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. * Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. * Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. * Utilize company programs, tools, and resources to drive store improvements. * Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. JOB QUALIFICATIONS Education * Bachelor's degree is preferred * Cosmetology license and/or a cosmetology management license where required by state law Experience * 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience * Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense * Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements * Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives * Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills * Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) * Excellent written and verbal communication * Strong collaboration and interpersonal skills * Strong organizational skills to manage multiple tasks * Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS * Work a flexible, full-time schedule to include days, evenings, weekends, and holidays * Attend corporate business meetings and conferences WORKING CONDITIONS * Continuous mobility throughout the store during shift * Frequent standing, bending, reaching, and twisting during shift * Frequent lifting and/or moving up to 25 lbs. during shift * Continuous coordination and manipulation of objects during shift * Frequent use of a computer, telephonic devices, and related office supplies If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. ABOUT At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
    $26k-38k yearly est. 21d ago
  • Sales and Service Leader - Full Time

    Sephora 4.5company rating

    Customer service manager job in Lubbock, TX

    Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities * Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals * Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations * Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance * Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives * Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards * Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered * Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and Reliability * Must meet the required minimum number of weekly shifts/hours * Full Time: 30-40 hrs/week * Be available during peak retail operations (nights, weekends and holidays) * Punctuality and consistent attendance Qualifications/Experience * Minimum 2 years of leadership experience in a retail, hospitality, or service environment * Proven ability to coach and inspire teams to achieve goals * Strong sales and client service skills * Excellent communication and interpersonal skills * Comfortable in a fast paced and dynamic environment * Quick learner with ability to absorb and share product knowledge and training * Physically able to lift and carry up to 50 pounds While at Sephora, you'll enjoy Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here $22.00 - $29.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
    $38k-74k yearly est. 5d ago
  • HVAC Truck Based Service Manager

    Johnson Controls 4.4company rating

    Customer service manager job in Lubbock, TX

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What You Will Do Lead and manage a team of HVAC truck-based service technicians and support staff Ensure timely and high-quality service delivery to commercial and industrial customers Monitor and improve operational KPIs including safety, productivity, and customer satisfaction Oversee scheduling, dispatching, and resource allocation to meet service demands Collaborate with sales and operations teams to drive growth and profitability Coach, mentor, and develop team members through training and performance management Ensure compliance with all safety standards, policies, and regulatory requirements Manage budgets, forecasts, and cost control initiatives What We Look For 5+ years of HVAC service experience, with at least 2 years in a leadership or supervisory role Strong knowledge of commercial HVAC systems, service operations, and truck-based workflows Proven ability to lead, motivate, and develop high-performing teams Excellent communication, organizational, and customer service skills Proficiency in service management software and Microsoft Office Suite Valid driver's license with a clean driving record EPA Universal Certification preferred Associate or Bachelor's degree in a technical or business field is a plus Who You Are You are a hands-on leader who thrives in a fast-paced environment. You're passionate about delivering outstanding service and building strong customer relationships. You lead by example, prioritize safety, and are always looking for ways to improve team performance and operational efficiency. HIRING SALARY RANGE: $86k-123k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $86k-123k yearly Auto-Apply 60d+ ago
  • Patient Services Supervisor

    Texas Tech Univ Health Sciences Ctr 4.4company rating

    Customer service manager job in Lubbock, TX

    Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Directs and supervises Patient Services staff Directs processes insurance eligibility Assists staff in the creation of patient estimates Helps staff obtain authorizations High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.
    $38k-48k yearly est. 9d ago
  • District Manager

    ITW Covid Security Group

    Customer service manager job in Lubbock, TX

    The District Manager 2 is responsible and accountable for leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership as well as the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing. ESSENTIAL DUTIES AND RESPONSIBILITIES Developing, maintaining, and managing a highly technical field service team Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems Establishing and growing customer relationships Strategy focused on meeting or exceeding financial metrics Meeting or exceeding customer satisfaction results Talent development Increasing employee retention and engagement levels Responsible for a $4.1-$6M budget, 1 cost center, and 5-8 direct reports. Span of control is between 19-30 employees. Other responsibilities or special projects not specifically listed may also be assigned. COMPETENCIES ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements. CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business. BUILD NETWORKS: Recommends and makes data-driven strategic trade-off decisions within the territory. Maintains awareness of market dynamics impacting the districts. DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities. STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs. ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox. LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.) FINANCE & ACCOUNTING - Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.) CUSTOMER SERVICE - Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Work Experience: Bachelor's Degree with a minimum of 4 years of relevant experience and previous management experience are required. Desired Experience Sales Strategy and Customer Development Knowledge of an Annual Operating Plan/Long Range Plan Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.) Service/product knowledge for commercial food equipment Mechanical aptitude Certificates and Licenses Position/Location dependent. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands While performing the duties of this Job, the employee may: Lift up to 50 lbs. with or without assistance Climb up to 10 ft with an A-frame ladder Extensive walking 3-5 miles/day Extensive driving 5-6 hours/day Kneel, squat, bend, push/pull Move in different positions to accomplish tasks in various environments including tight and confined spaces Operate motor vehicles or heavy equipment Operate machinery and/or power tools Working Conditions Office facility and customer facilities (including commercial kitchens of various types of businesses) Exposure to noise, heat, cold, slippery, wet dirty conditions may occur Travel requirement up to 50% of time Hours of Work Normal business hours with occasional/frequent/extended hours as needed Flexibility with schedule to meet critical deadlines Extended hours may include nights and/or weekends Normal scheduled hours cover early mornings, evenings and/or weekends Must be willing to relocate ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
    $75k-123k yearly est. Auto-Apply 30d ago
  • District Manager

    Republic National Distributing Company

    Customer service manager job in Lubbock, TX

    Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft. Summary RNDC is looking for talented and energetic District Managers to join our growing Sales team. The District is responsible for field execution of sales initiatives, the training and development of Sales Representatives as well as execution of all sales/promotional programs. In this role, you will Develop, train, and direct sales reps to achieve sales goals, and placement objectives and to ensure company standards are met. May conduct strategic sales negotiations with key accounts. Survey market area to detect business trends and opportunities for new products or new applications for existing products. Assist in the development of sales forecasts. Plan for sales activities by forecasting conditions, defining objectives and strategies, and securing resources. Control and manage sales performance by measuring and reporting results, evaluating, and correcting performance and administering policies and procedures. Organize team by structuring the territories, delegating work, and staffing positions. Provide leadership in making decisions, developing personnel, communicating with, and motivating staff. Conduct weekly sales meetings for the purpose of disseminating supplier information, product, and sales training and to obtain feedback on the effectiveness, efficiency and relevance of the sales and promotional activities. Job duties include working nights and weekends on promotional activities and other account activities. What you bring to RNDC Four-year college degree, preferred. One to two years of management experience in adult beverage industry; or equivalent combination of education and experience. Have knowledge of Microsoft Office Suite software and order processing systems or the aptitude to learn. Requires a current, valid state driver's license, ability to meet vehicle insurance requirements as defined by the Company and Alcohol Beverage Commission (ABC) License, as required by the state. Ability to regularly lift up to 50 pounds and will occasionally lift up to 100 pounds. We are an Equal Opportunity employer. What's in it for you 401(k) with company matching Medical, dental and vision benefits* Generous paid time off program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO Paid volunteer time Paid parental leave Paid caregiver leave Fertility benefits Paid training Company paid life insurance, short-term disability, and company-paid holidays Associate resource groups, and diversity, equity, and inclusion programs available for all associates Quarterly Bonus Incentives *Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility COVID-19 considerations: We follow CDC Guidelines and have a fun and safe environment for our teams. Bonus if you bring Bachelors degree Previous experience in the Wine and Spirits industry WSET certifications Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.
    $75k-123k yearly est. 60d+ ago
  • District Manager (Lubbock/Amarillo, TX.)

    HTO EMP LLC

    Customer service manager job in Lubbock, TX

    HTeaO is currently seeking a District Manager to join our growing team! About HTeaO: HTeaO is a thriving franchise brand redefining the beverage experience through premium tea offerings and authentic connections within our CommuniTEAs. With rapid national growth and an unwavering commitment to quality, community, and culture, HTeaO is seeking dynamic talent to help scale our impact. Summary The District Manager is responsible for the overall success of a group of HTeaO franchise locations. This includes overseeing all aspects of operations, including sales, marketing, and customer service. The District Manager works closely with the franchise owners to ensure that the locations meet their business goals. Roles and Responsibilities: Note: This role is based in Lubbock or Amarillo, TX. but will also serve the states of New Mexico & Colorado. Job Title: District Manager Department: Operations Reports To: Director of Stores Our Mission “Our concept, HTeaO, exists to provide healthy, tea-related products in a fun and clean environment, while developing and empowering people for a greater purpose.” As a dynamic, rapidly growing company, HTeaO's District Managers are cultivators, facilitators, and innovators of the processes and procedures that are constantly evolving and impacting the growth of this brand. As a franchise District Manager, you will provide consultative support and service to HTeaO franchise locations. In accordance with HTeaO principles, you will guide teams to provide an extraordinary guest experience while exemplifying and upholding the core values of HTeaO. You drive and influence performance by providing the operator regular coaching feedback and critical support that builds capability. As the role will continue to evolve, the success of a DM will be shown through curiosity in the business, demonstrated willingness to take on new challenges, and partaking in continual education to assist and support our purpose as a team. Summary The District Manager is responsible for the overall success of a group of 15-20 HTeaO franchise locations. This includes overseeing all aspects of operations, including sales, marketing, and customer service. The District Manager also works closely with the franchise owners to ensure that the locations are meeting their business goals. Roles and Responsibilities: ● Work closely with the operators of 15-20 locations to ensure that the locations are meeting their business goals and brand standards. ● Drive the implementation of company initiatives by motivating and supporting operators to develop and implement action plans that meet operational and organizational objectives. ● Coach and educate operators to use company tools and core forms to achieve operational excellence within their location. ● Regularly analyzes financial reports to identify trends and issues in store performance and works with operator to create a plan of action to address opportunities that impact the brand ● Constantly reviews individual store environment and key business indicators, by way of regular store visits, to identify problems, concerns, and opportunities for improvement ● Maintain professionalism by owning and promoting brand standards in alignment with the company vision. ● Contributes to the success of others by the sharing of best practices across the enterprise ● Leads with the integrity, honesty, and knowledge that promote the culture, values and mission of HTeaO. ● Partners with operators in local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events. ● Collaborate with HTeaO professionals from Operations, Training, Human Resources, and Marketing to deliver the best Tea and healthy retail products to your community Qualifications: ● Bachelor's degree in business administration, hospitality management, or a related field or 2+ years of experience in a management role in the QSR industry. ● Strong operational skills in a customer-service environment ● Strong leadership and communication skills ● Ability to multitask and work independently under pressure ● A working knowledge of ServSafe Certifications, OSHA, EEOC, and other federal and state laws and local statutes ● Strong understanding of inventory management, P&L's and budgets Requirements: ●Travel throughout the region of Lubbock/Amarillo is required as well as New Mexico & Colorado. Living in either the Lubbock or Amarillo Metro Area. ● Must be able to work a variety of hours, including weekends and evenings ● Must be able to drive a vehicle for extended periods of time ● Ability to stand, sit, talk, hear and use a computer and telephone keyboard ● Light to moderate lifting up to 50 lbs. is required ● Must be able to sit at a computer for an extended period of time ● Must be able to pass a motor vehicle records check Compensation and Benefits ● Competitive salary and benefits package, including health insurance, dental insurance, vision insurance and paid time off. Company Vehicle, laptop and phone allowance. Additional Information This is a full-time FSLA Exempt position Why Work for Us? We are a growing company with a strong commitment to our employees. We offer competitive salaries and benefits, and we provide opportunities for professional development and growth. We are also committed to creating a positive and supportive work environment. We hope you will consider joining our team! HTO EMP., LLC.is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. HTO EMP., LLC is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at **********************
    $75k-123k yearly est. 31d ago
  • Client Manager - Global Service Provider

    World Wide Technology 4.8company rating

    Customer service manager job in Anton, TX

    Qualifications: * Strong relationships within key customer network organizations with the ability to influence decision making within: * Enterprise Architecture * Contact Center * Customer Experience/Employee Experience (CX/EX) * Retail/Branch Information Technology * Customer Labs * Sourcing/Procurement teams * Global Network Planning * Advanced Technical Support * 5+ years Account Management experience in a relevant industry with large commercial or enterprise customers. * 5+ years of experience managing/leading a sales book of business ($10M+ in Revenue). * A level of technical expertise with Enterprise IT Architecture (storage, compute, network, and multi-cloud). * Ability to work independently and solve customer-facing problems. * Track record of successful solution selling. * Strong communication skills (written, verbal and presentation). * Strong Vendor/Partner relationships among potential suppliers to both customer and WWT, with the intended ability to aid in the selection of the key partners for successful deployment partnerships * Extensive knowledge of customer stakeholders within the targeted network organizations, with existing or burgeoning relationships with key individual decision makers * Candidates preferred to live in/around Dallas and Atlanta The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program * Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement * Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement * Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program * Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $140,000-160,000 + commission. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email *****************. Equal Opportunity Employer #LI-NO1 Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Manager to join our Global Service Providers team. Why should you join Global Service Provider Sales? As a Client Manager you will lead WWT sales efforts with large, Tier 1, Global Service Provider customers. Armed with the expertise of our sales engineering team, you'll build and nurture relationships with our customer leaders, identify gaps within the customers technical environment and deliver state of the art solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation and Digital Strategy. With our Advanced Technology Center and Platform (************************ at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers. What will you be doing? The Client Manager will sell broad technical services, solutions, and products to our customers. Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping. The Client Manager will team with engineers and architects, as well as subject matter experts to truly provide expertise and value. The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting edge technologies. This position will require the ability to travel up to 25+%. Client Manager needs to have experience in the following areas: * Selling to a Tier 1 Service Provider * Tier 1 Service Provider network architecture and technology including: Enterprise IT (storage, compute, network, virtualization, and multi-cloud), Contact Center, Customer Experience/Employee Experience (CX/EX), and Retail Branch solutioning * Business case development and execution with both short-term and long-term revenue growth impact * Understanding customer business drivers and aligning result-oriented solutions * Services solution selling Responsibilities: * Position WWT capabilities and service offerings with client business and technology objectives. * Managing large and complex sales opportunities with Tier 1 MNO customers * Acts in a consultative fashion and is highly regarded by the customers and partners (OEMs). * Effective at working with cross functional teams to develop business relevant solutions for our customers and partners. * Develop and execute account strategy. * Lead high impact team of inside sales, technology specialists, and consultants. * Create and drive sales campaigns from discovery to close. * Build and maintain relationships with C-level executives and decision-making leaders at targeted clients. * Manage a pipeline of opportunities and forecast accurately.
    $140k-160k yearly Easy Apply 16d ago
  • Dining Services Manager

    Brookdale Senior Living 4.2company rating

    Customer service manager job in Lubbock, TX

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility * Medical, Dental, Vision insurance * 401(k) * Associate assistance program * Employee discounts * Referral program * Early access to earned wages for hourly associates (outside of CA) * Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility * Paid Time Off * Paid holidays * Company provided life insurance * Adoption benefit * Disability (short and long term) * Flexible Spending Accounts * Health Savings Account * Optional life and dependent life insurance * Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan * Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees. * Develops standards for organization and supervision of dining services. * Maintains quality dining services within the prescribed budget. * Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals. * Oversees the food preparation and cooking, to ensure meals are prepared per company procedures. * Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed. * Prepares cleaning schedule, production worksheet and staff schedules. * Maintains inventory of food and nonfood items. * Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services. * Develops and directs cost control system; prepares and submits department budget to director. * Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed. * Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control. * Ensures a continuous quality improvement program is in place and appropriate follow-up occurs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Education and Experience High school diploma or general education degree (GED) required. Two to four years experience in commercial kitchen, operation and line cooking, and/or training; or equivalent combination of education and experience. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. State food service certification required, if applicable. ACF Certified Sous Chef (CSC) preferred. Management/Decision Making Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Knowledge and Skills Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Familiarity with Microsoft software preferred. Basic typing skills are essential. A thorough knowledge of food safety and sanitation, culinary nutrition, and supervisory management is required. Physical Demands and Working Conditions * Standing * Requires interaction with co-workers, residents or vendors * Walking * Sitting * Use hands and fingers to handle or feel * On-Call on an as needed basis * Reach with hands and arms * Possible exposure to communicable diseases and infections * Stoop, kneel, crouch, or crawl * Talk or hear * Exposure to latex * Ability to lift: Up to 25 pounds * Possible exposure to blood-borne pathogens * Possible exposure to various drugs, chemical, infectious, or biological hazards * Requires Travel: Occasionally * Vision Brookdale is an equal opportunity employer and a drug-free workplace.
    $48k-63k yearly est. 2d ago
  • Restaurant District Manager

    Gecko Hospitality

    Customer service manager job in Wolfforth, TX

    Job Description Job Title: District Manager - Quick Service Restaurants (QSR) Salary: $70K - $75K + Bonus + Relocation Assistance if needed Reports To: Regional Director of Operations Job Summary: We are seeking a dynamic and results-driven District Manager to oversee the operations of 2-4 Quick Service Restaurants (QSR) in West Texas. The ideal candidate will be a strategic leader with a passion for operational excellence, team development, and delivering exceptional customer experiences. This role requires a hands-on approach to managing multiple locations, ensuring profitability, and maintaining brand standards. Key Responsibilities: Operational Excellence: Oversee daily operations of 2-4 restaurants, ensuring compliance with company policies, health and safety regulations, and QSR industry standards. Monitor and analyze key performance indicators (KPIs) such as sales, labor, food costs, and customer satisfaction to drive continuous improvement. Implement and enforce operational procedures to maintain consistency and efficiency across all locations. Team Leadership & Development: Recruit, train, and mentor restaurant managers and their teams to achieve performance goals and foster a positive work environment. Conduct regular performance evaluations, provide constructive feedback, and create development plans for team members. Lead by example, promoting a culture of accountability, teamwork, and exceptional service. Financial Management: Develop and manage budgets for each location, ensuring profitability and cost control. Identify opportunities to increase revenue and reduce expenses without compromising quality or service. Review and approve financial reports, including P&L statements, and implement corrective actions as needed. Customer Experience: Ensure all locations deliver a consistent, high-quality customer experience that aligns with brand standards. Address and resolve customer complaints or issues promptly and professionally. Monitor customer feedback and implement strategies to improve satisfaction and loyalty. Strategic Planning & Growth: Collaborate with the Regional Manager to develop and execute business strategies for the district. Identify market trends and opportunities to drive growth and expand market share. Support the opening of new locations or remodeling projects as needed. Qualifications: Experience: Minimum of 3-5 years of multi-unit management experience in the QSR or restaurant industry.is preferred Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred but not required). Skills: Strong leadership, communication, and problem-solving skills. Proficiency in financial analysis and operational planning. Travel: Must be willing to travel regularly between locations in West Texas. Other: Valid driver's license and reliable transportation. What We Offer: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and vision insurance. Opportunities for career growth and professional development. A supportive and collaborative work environment. If interested, please send your resume to ************************ for immediate consideration
    $75k-123k yearly est. Easy Apply 4d ago
  • Plant Manager

    Continental Dairy Facilities Southwest LLC

    Customer service manager job in Littlefield, TX

    Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you. "We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard." Select Milk Producers and its subsidiaries offer an attractive compensation and a best-in-class benefits package that includes but is not limited medical, vision, dental, life insurance and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace. SUMMARY OF FUNCTIONS: Oversee the daily operation of the plant. In the absence of the Plant Manager, the Operations Manager will assume manager duties and responsibilities. DUTIES AND RESPONSIBILITIES: Plant Operations: Establish and/or approve production schedules, functions, and personnel to ensure that quotas and goals are met, and finished goods inventories and shipments are maintained at proper levels. Review daily inventories and plan daily production. Conduct daily staff meetings to coordinate daily plant activities. Review daily load out schedule and coordinate with staff and milk movement personnel. Review daily production efficiencies and production reports. Review companies KPI's, plant loss and assist in setting goals. In the absence of the Operations Manager, reports directly to the Director of Operations. Plant Quality: Ensure the completion of daily production and quality documentation. Drive continuous improvement efforts in product quality/performance and process optimization. Communicate with plant personnel on issues related to the facility such as plant goals and quality issues and/or non-conformances. Review microbiology test results daily and direct further investigation of high counts. Review list of any out-of-spec. product with Food Safety Quality Assurance (FSQA) Manager. Review all product C of A's. Plant Audits: Ensure product safety, regulatory compliance, and compliance within company standards. Assist Quality Assurance with all plant audits. Industrial Wastewater: Check wastewater facility daily. Review daily reports as required. Sanitation: Review CIP records daily. Review random equipment checks with chemical account representative. Plant Employees: Audit sampling techniques and sanitation practices. Monitor production departments throughout shift and assure employee compliance with GMP's, sanitation and safety. Provide training as needed. Provide annual GMP and HACCP training. Demonstrate our core values of integrity, accountability, safety, and respect in all interactions with team members and clients. Responsible for creating and harboring a culture of continuous improvement and promoting and celebrating innovation and enhanced productivity. Purchasing: Review and approve orders supplies. Track purchases and prepare appropriate paperwork. Maintain inventory of all production packaging and supplies. Equipment: Verify that all plant equipment is in good working condition and all preventative maintenance is being performed on a scheduled basis. Review and approve all work orders. Review all daily maintenance activity reports. Develop capital justifications to update equipment as needed. Recommend and/or implement improvements in machinery, equipment, or manufacturing methods to management. Maintain working knowledge of machine capabilities and throughout. Environmental: Review Air Quality annual reports. Review and coordinate completion of Annual Form R for EPA/Health Department. Review and coordinate completion of Annual Hazardous Materials Inventory and Business Plan. Perform other duties as necessary. Safety: Support the operations with implementation in an accident and injury-free work environment through leadership by example, modeling safe behavior, and supporting established safety initiatives. Review Safety program and training with EHS Manager or Supervisor. Daily observation during plant audit will include safety. Check each department and observe employee safety procedures. Member of the Food Safety Team and Food Quality Team. SUPERVISORY RESPONSIBILITIES: This position has management and employee supervisory responsibilities for the entire facility in the area of discipline, hiring, and firing. Review on the job training reviews. Coordinate on the job training. Oversee adherence to company policies and procedures. Oversee scheduling of management, employees, and temporary labor. Have the responsibility of reviewing timesheets, overtime and approve payroll. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: An individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to trouble shoot problems and be persistent until a solution is found. Must work in a safe manner and follow all safety procedures including use of safety equipment. Must be willing to ask for assistance when the process is unclear. Proficient in verbal and written communication skills. Must be able to communicate with upper management on a daily basis. Leadership, team development, coaching, and / or teaching experience. Good math and statistical skills. Excellent computer skills for data input, report writing, program tracking. Microsoft Word, Outlook and Excel skills are mandatory. Excellent organizational and follow-through skills.
    $91k-135k yearly est. Auto-Apply 60d+ ago
  • Senior Manager IS Applications, Laboratory *Virtual*

    Providence Health & Services 4.2company rating

    Customer service manager job in Plainview, TX

    Senior Manager IS Applications Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Lead the future of healthcare technology! As Senior Manager of IS Laboratory Applications at Providence, you'll be the strategic powerhouse behind delivering innovative, reliable, and user-friendly application solutions that empower caregivers and transform patient care. You'll build strong partnerships with senior leaders and industry experts, champion service excellence, and drive alignment across business and clinical teams. From shaping strategy and optimizing processes to inspiring top talent, you'll ensure applications perform at their peak and deliver measurable impact. If you thrive on collaboration, leadership, and turning vision into reality, this is your opportunity to make a difference at scale. Providence supports 100% virtual work for residents located in the following areas: + Alaska + Washington + Oregon + Montana + California + Texas: Lubbock + Texas: Levelland + Texas: Plainview Essential Functions: + Support and maintain critical healthcare applications, including Epic Beaker, WellSky Transfusion, Telcor, and related systems, ensuring optimal performance, troubleshooting issues, and implementing enhancements as needed + Build strong partnerships with senior leaders, key business stakeholders, and IT industry contacts to leverage best practices and stay ahead of emerging technologies + Champion service excellence by defining, delivering, and continuously improving core application services that empower caregivers and the enterprise + Drive alignment and results by ensuring the applications division supports IS services effectively and collaborates with business and clinical leadership to achieve organizational goals + Set clear expectations for IS strategies and projects, ensuring measurable outcomes are defined, tracked, and communicated + Lead strategic solutions by working with executives, senior leaders, and diverse stakeholders to deliver user-friendly, effective technical solutions that advance business and clinical objectives + Monitor performance of applications and services using defined KPIs to ensure optimal results + Manage resources for applications, staff, and services, partnering with leadership to meet IS financial targets + Ensure compliance with policies and procedures impacting all of PSJH + Build and inspire teams by attracting, developing, and retaining top talent to deliver exceptional application management + Exceed service standards by maintaining operations that meet or surpass SLAs, OLAs, and KPIs + Foster collaboration across multidisciplinary teams, driving consensus and unified action plans + Resolve critical issues promptly, escalating when necessary to minimize impact on customers and operations + Lead process optimization initiatives to enhance service delivery, increase value, and boost customer satisfaction + Understand system interdependencies to ensure seamless integration and functionality across modules and applications Required Qualifications: + Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education, skills and relevant experience + Upon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement + 8 or more years of Healthcare or Information Services experience + 6 or more years of Leadership experience + 3 or more years of experience working in a healthcare environment + 2 or more years of Leadership experience in an IS Application environment Preferred Qualifications: + Skilled in setting vision, aligning teams, and driving organizational objectives to achieve strategic goals. + Proven ability to manage expectations, define measurable outcomes, and ensure compliance across complex initiatives. + Adept at building influential partnerships with senior leaders, stakeholders, and industry experts to leverage best practices and innovation. + Experienced in championing service excellence, optimizing application performance, and consistently meeting SLAs and OLAs. + Strong track record of leading initiatives that enhance value and elevate customer satisfaction. + Deep understanding of system interdependencies, emerging technologies, and integrated applications to ensure seamless functionality. + Expertise in delivering user-friendly, effective technical solutions aligned with business and clinical objectives. Salary Range by Location: + AK: Anchorage: Min: $76.29, Max: $121.96 + AK: Kodiak, Seward, Valdez: Min: $79.52, Max: $127.13 + California: Humboldt: Min: $79.52, Max: $127.13 + California: All Northern California - Except Humboldt: Min: $89.22, Max: $142.64 + California: All Southern California: Min: $79.52, Max: $127.13 + Montana: Except Great Falls: Min: $61.42, Max: $98.19 + Montana: Great Falls: Min: $58.19, Max: $93.02 + Oregon: Non-Portland Service Area: Min: $71.12, Max: $113.70 + Oregon: Portland Service Area: Min: $76.29, Max: $121.96 + Texas - Lubbock, Levelland, Plainview: Min: $58.19, Max: $93.02 + Washington: Western: Min: $79.52, Max: $127.13 + Washington: Southwest - Olympia, Centralia: Min: $76.29, Max: $121.96 + Washington: Clark County: Min: $76.29, Max: $121.96 + Washington: Eastern: Min: $67.88, Max: $108.53 + Washington: Southeastern: Min: $71.12, Max: $113.70 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 394338 Company: Providence Jobs Job Category: Applications Job Function: Information Technology Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 4011 SS IS CRCA APP INPAT Address: MT Missoula 3615 Brooks St Work Location: Stockmans Bank-Missoula Workplace Type: Remote Pay Range: $See Job Posting - $See Job Posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $75k-109k yearly est. Auto-Apply 10d ago
  • General Manager

    Campus Life & Style 4.2company rating

    Customer service manager job in Lubbock, TX

    At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people-and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance: CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners. Key ResponsibilitiesStaff Development & Leadership Build, lead, and develop a high-performing team that embodies the values and culture of CL&S. Foster a collaborative, positive, and professional environment for both staff and residents. Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement. Property Administration Oversee daily operations, including leasing, maintenance, customer service, and vendor management. Implement and refine systems and procedures to drive operational efficiency and reduce costs. Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. Ensure compliance with all legal, regulatory, and company policies. Financial Performance Maintain occupancy rates at or above 99% and collections at or above 98% of potential income. Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting. Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. Analyze financial reports, manage budgets, and provide regular variance and performance updates. Oversee and manage timely execution of payroll, invoicing, and hiring documentation. Customer Experience & Sales Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching. Plan and execute resident events to foster community engagement and satisfaction. Collaborate with local schools and student organizations for outreach and partnership opportunities. May not be all inclusive. Qualifications Qualifications Bachelor's degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience. Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred). Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws. Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight. Who You Are We're looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will: Be a passionate mentor and team builder, invested in the growth and development of others. Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community. Have a personal drive to excel, grow within the company, and take ownership of their role. Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance. Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity. We conduct criminal background and drug screening. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
    $42k-78k yearly est. Auto-Apply 18d ago
  • General Manager

    Bigham's Smokehouse

    Customer service manager job in Lubbock, TX

    Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Training & development Vision insurance Job Description: We are looking for someone who enjoys leading a team through a successful day, week, month, or year. From serving food to cleaning the floor, this restaurant leader sees it as an exciting challenge to motivate his/her team to complete these tasks at an excellent level with enthusiasm every time. You are a leader who appreciates food quality, customer service, and empowering those they are leading. You enjoy seeing each employee on your shift thrive under pressure while completing orders with 100% care and enthusiasm. You see the restaurant as an operation that is great on its own, but each person can be encouraged to be better if they run together as a team with you helping lead the way. Holding people accountable while showing respect and kindness to them fits your personality and leadership style. Having people come to work under you shift, gives your employees comfort and excitement when they see you. Implementing systems, check sheets, food orders, inventory, and other ways of accountability are exciting to you. You see these systems as providing structure rather than hindering productivity. Ensuring your team understands why they are doing something is imperative to the way you lead others and communicate with those on your team. Your definition of leadership comes close to: getting the most out of each individual you lead and helping them find out they are capable of a lot more then they give themselves credit for. We pride ourselves in having a family atmosphere both for the customer and the employee, and we are looking for you to join our family! Responsibilities: You understand you are in the people business not the food business Taking care of each employee under your per view Ensuring your team feels comfortable and empowered under your leadership Able to lead by example and with a servant-like leadership style Keep systems running through the provided tools Qualifications: Have a teamwork mindset Leadership experience Able to work in a fast-paced work environment Able to be on your feet for up to 8 hours at a time Able to lift, carry, or pull objects that may be heavy Manager Food Safety Certification is required Able to prioritize, organize, and manage multiple tasks Strong communication and leadership skills
    $42k-76k yearly est. 23d ago
  • General Manager - IHG Properties

    Taj Hospitality Management

    Customer service manager job in Lubbock, TX

    General Manager position for a top-of-the-line International Hotels Group (IHG) property in Lubbock, Texas. The General Manager provides day-to-day leadership and direction for our property by maximizing financial returns, driving team-member development, creating and maintaining a unique guest experience, meeting and exceeding brand standards, and building awareness of the hotel and brand in the local community. The general manager is thoughtful, reliable, and professional, making guests feel part of the family by anticipating and fulfilling guest wants and needs. Top level position in a small to mid-sized, limited-service, single-site hotel. Typically responsible for hotel revenues of less than $15 million. Essential Functions Develop and execute annual strategic plans, forecasts, and budgets to achieve company's desired operating results. Strategic plans include cash flow, staffing, asset management, and sales and marketing plans. Closely liaises with company management. Develop and utilize objectives, measurements, metrics, and reports for hotel. Prepare periodic status reports and professionally presents to company leadership. Manage asset and supply inventories and hotel supply chain to achieve optimal efficiency and effectiveness. Monitor the competitive positioning of hotel. Collect and analyze market and guest experience data; oversee and evaluate market research and adjust sales strategy in coordination with sales team to meet changing market and competitive conditions. Ensure hotel's market leadership position. Manage revenue management program to achieve satisfactory market share in relation to industry and economic trends. Analyze and maintain knowledge of guests; build and promote strong, long-lasting relationships by identifying, understanding and tending to guest needs. Establish and implement services and programs to meet or exceed guest expectations. Drive improvement in guest satisfaction goals; monitor and act upon guest satisfaction data. Interact with guests, solicit feedback. Personally respond to and resolve guest complaints. Develop programs that drive high levels of team member engagement and retention, and that cultivate the company and brand service philosophy. Develop team members and succession planning to ensure consistency in staffing and service delivery. Recruit, interview, and hire qualified employees that demonstrate the brand and company service philosophy. Establish performance and development goals for team members, and provide training, mentoring, coaching, and regular feedback to enhance performance. Oversee pay, disciplinary, or staffing/human resources related actions in accordance with company rules and policies, and regulatory requirements. Schedule staff, and approve and submit time cards for payroll. Manage labor hours and overtime. Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates. Establish and maintain a consistent hotel image throughout all service offerings, promotions, and events. Implement and exceed brand standards to ensure passing quality assessments. Present and represent hotel in its specific brand voice. Assist staff in preparing rooms and services for guests as necessary to execute the hotel's business model. Oversee carrying out of rewards programs for guests; manage accuracy and integrity of transactions; manage preparation of daily audit packs. Manage maintenance and physical condition of hotel to ensure a well-maintained, immaculate property. Ensure a safe and secure environment for guests, team members and hotel assets in compliance with company's policies and procedures and regulatory requirements. Represent hotel at trade association, franchise, and community meetings and events as appropriate. Establish and maintain relationships with industry influencers and key strategic partners. Coordinate and communicate with sales team and company management. Competencies 1. Effective oral and written communication. 2. People Focus. 3. Results Driven. 4. Strategic Thinking. 5. Problem Solving/Analysis. 6. Business Acumen. 7. Creativity. 8. Self-Motivation. 9. Technical Capacity. 10. Fluent in English. Leadership Qualities 1. Ability to manage change effectively. 2. Ability to communicate goals and objectives, and to inspire employees to achieve those goals. 3. Ability to conceptualize visions, and convey concepts and ideas to management, peers, and employees. 4. Ability to maintain a professional working relationship with guests, groups, and team members. 5. Aptitude and experience in creating and promoting an atmosphere of teamwork. 6. Ability to inspire, train, and develop people for promotion. 7. Experience training and cross-training employees. 8. Ability to instill a "can-do" attitude in employees. Business Skills 1. Excellent time management and project management skills. 2. Strong organizational skills. 3. Advanced skill working with computers, including Microsoft Office applications. 4. Exceptional attention to detail and follow-up. 5. Strong budgetary, projections, and metrics skills. 6. Outstanding interpersonal skills and the ability to maintain a courteous, friendly, professional work environment. 7. Ability to quickly evaluate alternatives and decide on a plan of action. 8. Capacity to teach. 9. Involvement with local community to develop business relationships. 10. Ability to work independently and multi-task, prioritizing as appropriate. Work Environment This job operates in a professional office environment and an indoor hotel with public and private spaces. This role also will routinely be outside to monitor and maintain property. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job also requires use of commercial cleaning supplies, kitchen equipment, and hotel linens and supplies. Position Type and Expected Hours of Work This is a full-time position. Must be available to work extended hours, nights, weekends, and holidays. Qualifications Qualifications: Required Education and Experience 1. Bachelor's degree or higher education equivalent in hotel administration or business management and at least 2 years' prior hotel or business management experience; or 2. Equivalent combination of education and experience. Preferred Education and Experience 1. Bilingual (English/Spanish) communication skill is desirable but not required. 2. Certified Hotel Administrator (CHA) certification desirable but not required.
    $42k-76k yearly est. 60d+ ago
  • General Manager

    CLS Living 4.8company rating

    Customer service manager job in Lubbock, TX

    At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people-and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance: CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners. Key ResponsibilitiesStaff Development & Leadership Build, lead, and develop a high-performing team that embodies the values and culture of CL&S. Foster a collaborative, positive, and professional environment for both staff and residents. Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement. Property Administration Oversee daily operations, including leasing, maintenance, customer service, and vendor management. Implement and refine systems and procedures to drive operational efficiency and reduce costs. Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. Ensure compliance with all legal, regulatory, and company policies. Financial Performance Maintain occupancy rates at or above 99% and collections at or above 98% of potential income. Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting. Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. Analyze financial reports, manage budgets, and provide regular variance and performance updates. Oversee and manage timely execution of payroll, invoicing, and hiring documentation. Customer Experience & Sales Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching. Plan and execute resident events to foster community engagement and satisfaction. Collaborate with local schools and student organizations for outreach and partnership opportunities. May not be all inclusive. Qualifications Qualifications Bachelor's degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience. Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred). Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws. Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight. Who You Are We're looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will: Be a passionate mentor and team builder, invested in the growth and development of others. Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community. Have a personal drive to excel, grow within the company, and take ownership of their role. Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance. Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity. We conduct criminal background and drug screening. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.Pay Range USD $69,000.00 - USD $73,000.00 /Yr.
    $69k-73k yearly Auto-Apply 60d+ ago
  • General Manager

    Domino's Franchise

    Customer service manager job in Littlefield, TX

    ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now! JOB REQUIREMENTS AND DUTIES You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! QUALIFICATIONS General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Additional Information Additional Job DetailsStooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. DRIVING SPECIFIC JOB DUTIES Deliver product by car and then to door of customer. Deliver flyers and door hangers. REQUIRES Valid driver's license with safe driving record meeting company standards. Access to an insured vehicle which can be used for delivery. ESSENTIAL SKILLS Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. PHYSICAL DEMANDS Carrying During delivery, carry pizzas and beverages while performing walking and climbing duties. Driving Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift. Walking Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. Climbing During delivery of product, navigation of five or more flights of stairs may be required. WORK CONDITIONS Exposure To Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING Far vision and night vision for driving.
    $42k-75k yearly est. 3d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Lubbock, TX?

The average customer service manager in Lubbock, TX earns between $30,000 and $97,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Lubbock, TX

$54,000

What are the biggest employers of Customer Service Managers in Lubbock, TX?

The biggest employers of Customer Service Managers in Lubbock, TX are:
  1. Vestis Retail Group, LLC
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