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Customer service manager jobs in Lubbock, TX - 119 jobs

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  • Client Experience Manager

    Tyler Technologies 4.3company rating

    Customer service manager job in Lubbock, TX

    The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team-including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches. Their mission: drive extraordinary client and employee experiences. This includes owning the Net Promoter Score (NPS) for their assigned region and fostering high employee satisfaction (eSAT) within their team. They act as both a strategic leader and a tactical support partner-ensuring clients feel supported, heard, and delighted, while employees feel empowered, challenged, and connected. This is a formal people leader position. Responsibilities Client Outcomes & Advocacy Own the client experience for the assigned region, with NPS as the primary success metric. Actively track and improve clients' NPS performance through relationship building, issue resolution, and value delivery Use NPS data to inform outreach plans and success strategy adjustments Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features. Understand regional client trends and ensure proactive outreach strategies are in place. Surface product gaps, friction points, and enhancement opportunities to internal teams. Serve as a high-level escalation path for client concerns that require management handling. Consistently highlight Tyler's unique value in conversations with clients and internal stakeholders Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices Serve as a champion for the client experience-reinforcing where Tyler's solutions are delivering exceptional outcomes Step in to handle support incidents as needed, especially during high-volume periods Help clients navigate change-whether product updates, cloud transitions, or process shifts-by providing clarity, reassurance, and structured communication. People Leadership Directly manage and develop a regional team of individuals including: Client Experience Champions Client Engagement Leads or Managers or Strategic Engagement Managers Learning Enablement Coaches Conduct regular 1:1s, career development planning, and performance reviews. Foster a high-trust, high-performance team culture rooted in transparency, ownership, and continuous growth Actively coach team members on handling escalations, improving call quality, and deepening client relationships Operational Oversight Monitor regional call trends, case volumes, and support backlogs-ensuring appropriate resource coverage and load balancing. Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate Identify and act on staffing needs or workflow adjustments to improve service responsiveness. Partner with other regional managers to share best practices and align on enterprise client strategies. Track and report on team and regional performance-including NPS, eSAT, and operational KPIs. Ensure all team members follow the regional feedback process defined by the Director of Client Operations. Employee Engagement & Enablement Own the employee satisfaction and engagement for your regional team. Partner with Learning Enablement Coaches to ensure training is timely, targeted, and effective. Support a culture of open feedback, recognition, and accountability. Serve as a role model for transparent communication-owning mistakes and showing others how to recover from them with integrity and follow-through. What Success Looks Like Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback Your team is highly engaged, supported, and performing at or above expectations. Proactive client outreach is happening consistently-not just reactive support. Your team members are growing in capability, confidence, and influence. Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders. Qualifications Strong understanding of support operations, client lifecycle, and feedback systems (NPS, eSAT) Ability to coach others in client communication, troubleshooting, and service recovery Excellent communication, prioritization, and problem-solving skills Familiarity with ERP systems, local government software, or SaaS environments is a plus
    $91k-117k yearly est. Auto-Apply 11d ago
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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Lubbock, TX

    At Bubba's 33, you'll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready to be a Roadie? Bubba's 33, part of the Texas Roadhouse brand family, is looking for a rockstar Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Bubba's 33 we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $79k-116k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Customer Services

    Envoy Air 4.0company rating

    Customer service manager job in Lubbock, TX

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoyoversight
    $30k-39k yearly est. Auto-Apply 14d ago
  • Service Operations Manager

    Willborn

    Customer service manager job in Lubbock, TX

    At Willborn Fueling Systems, we don't just build or repair fueling systems, we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations, our customers rely on us for fast, accurate, and dependable service. That doesn't happen by accident. It happens because of great leadership. As our Service Operations Manager, you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance...driving operational excellence and customer satisfaction while growing the next generation of technicians and leaders. This is a hands-on, results-driven leadership role with real responsibility and visible impact. You'll spend your days making decisions that keep trucks rolling, customers loyal, and revenue growing. What You'll Do You'll own the results of our service department-ensuring it runs like a high-performance machine. Fix It Right - First Trip, Every Time Coach and audit technicians to ensure accurate diagnoses and lasting repairs. Track service trends and eliminate recurring issues. Manage warranty processes and regulatory documentation with precision. Follow up with customers to make sure every call ends in satisfaction. Fix It Fast - Keep the Fleet and Crews Moving Ensure the right people, parts, and tools are ready before the work begins. Oversee dispatch and scheduling to maximize productivity. Remove bottlenecks, delays, and wasted steps in real time. Implement smarter systems to speed up communication and results. Fix It Profitably - Grow and Scale the Business Meet or exceed revenue and margin goals. Use data and KPIs to make informed decisions, not guesses. Minimize non-billable time and maximize customer retention. Strengthen customer relationships through proactive communication. Lead People - Build, Train, and Grow the Best Team Recruit and develop top-tier service technicians. Set clear expectations and hold the team accountable. Build succession plans and leadership pipelines. Foster a culture of safety, teamwork, and high performance. What You'll Need Experience leading teams in fueling systems, electrical, mechanical, plumbing, or instrumentation service work. Strong leadership and organizational skills-you're steady, assertive, and solutions-oriented. A passion for process improvement and accountability. Must be 30 years or older with a valid driver's license and clean driving record. Ability to pass a background check and drug screening. Proven track record of developing and leading effective teams. Strong business acumen. Must have a high school diploma. Must be able to pass pre-employment drug & background check. What You'll Get Competitive Salary based on experience and results. Medical, Dental, and Vision Insurance with multiple plan options. Company-Paid Life Insurance ($25,000). Company-Paid Long-Term Disability Coverage. Optional FSA, HSA (if eligible), Short-Term Disability, Critical Care, Supplemental Life, and even Pet Coverage. Two Weeks of Paid Time Off (PTO) per year, accruing and increasing with tenure. Eight Paid Holidays per year. Cell Phone Reimbursement. Steel-Toed Boot Allowance. 401(k) Retirement Plan with company match. Paid training, continuing education, and career growth opportunities. Why You'll Love It Here You'll join a team that takes pride in their craft, supports one another, and believes in doing what's right...every time. You'll lead people who fix problems others can't, and your leadership will shape how customers experience our brand for years to come. This isn't a job. It's a chance to lead a department that fuels progress, one service call at a time. Ready to lead something that matters? Apply now and help us build the future of Willborn's service operations. ****************************************
    $51k-97k yearly est. 18d ago
  • Client Manager, Commercial Risk - IAS, Southwest

    BRP Group, Inc. 3.8company rating

    Customer service manager job in Lubbock, TX

    The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The mission is to be an integral part of the team and partner with sales and service colleagues to deliver a high level of service to our clients. This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment. PRIMARY RESPONSIBILITIES: * Manage day-to-day activities of client accounts including, but not limited to, policy review, changes and updates, contract reviews, preparing renewal documents, marketing and negotiating insurance programs, and financial statements related to the client's insurance. * Responsible for assisting in establishing and maintaining appropriate carrier relationships * Maintain client files in AMS accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices. * Manage client inquiries and work with insurance partners and/or internal teams to resolve client issues. * Responsible for knowing the requirements and attributes of all insurance company partners while maintaining in-depth knowledge of the company and their resources. * Responsible for coordinating service delivery for accounts as assigned including developing initial placement/renewal strategy * Stay informed on regulatory changes * Completes special projects as assigned * Continually seeks opportunities to improve the firm, business segment and processes. Bring issues and discrepancies to appropriate leadership * Serves as a mentor to colleagues as requested KNOWLEDGE, SKILLS & ABILITIES: * Ability to forge relationships with key insurance markets and carrier representatives * Strong technical knowledge of general insurance market conditions and specific insurance carrier underwriting appetites * Must have strong Excel skills, ability to create and manage large spreadsheets of data * Ability to analyze complex risk exposures, existing insurance coverages, and develop appropriate recommendations for clients and prospects * Ability to work as part of a team of professionals and build relationships with other Firm business segments EDUCATION & EXPERIENCE: * At least 4 years of related insurance experience * Bachelor's degree preferred * Active Property and Casualty License IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. #LI-JR1 IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
    $68k-116k yearly est. Auto-Apply 57d ago
  • Sales and Service Leader - Full Time

    Sephora 4.5company rating

    Customer service manager job in Lubbock, TX

    Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities * Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals * Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations * Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance * Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives * Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards * Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered * Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and Reliability * Must meet the required minimum number of weekly shifts/hours * Full Time: 30-40 hrs/week * Be available during peak retail operations (nights, weekends and holidays) * Punctuality and consistent attendance Qualifications/Experience * Minimum 2 years of leadership experience in a retail, hospitality, or service environment * Proven ability to coach and inspire teams to achieve goals * Strong sales and client service skills * Excellent communication and interpersonal skills * Comfortable in a fast paced and dynamic environment * Quick learner with ability to absorb and share product knowledge and training * Physically able to lift and carry up to 50 pounds While at Sephora, you'll enjoy Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here $22.00 - $29.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
    $22-29 hourly 22d ago
  • Customer Service Manager - In Office

    Sellors Agencies

    Customer service manager job in Slaton, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 8d ago
  • Service Manager

    Kirby-Smith MacHinery 4.4company rating

    Customer service manager job in Lubbock, TX

    Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Service Manager Benefits Comprehensive benefits package (including medical/dental/vision) 401K Plans with Company Match Generous PTO Package/Paid Holidays Short/Long Term Disability Growth Opportunities Continued Education Paid Training Family Owned and Operated Health and Wellness Service Manager Position Purpose Responsible for the Service Department's morale, safety, efficiency, and profitability while overseeing all branch service personnel, advising, and recommending changes or improvements. Service Manager Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal Develops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety, and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concerns Ensures that proper communication channels, records, reports, and procedures are established and followed Controls time spent on repairs to ensure maximum efficiency and productivity Ensures that necessary shop tools and equipment are available and maintained in good order Organizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representatives Performs weekly evaluations on the performance of the service department against planned goals and objectives and adjusts accordingly, including WIP, Rental Turns, and Used Turns Ensures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service work Engages in the daily use and implementation of the company's organizational tools, ERPs, and support software Maintains and fosters good working relationships with manufacturers' representatives Acquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow-up on rejections and receivables Supports and administers company policies and procedures as established Monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees Performs other job-related duties as assigned Ensures consistent and reliable on-site attendance Service Manager Minimum Qualifications High School or Equivalent Five (5) years of experience as a Service Technician and two (2) years in a supervisory position Ability to operate a motor vehicle, other vehicle, equipment, machinery, or power tools Experience or training in best management practices and concepts, or the willingness and ability to obtain such training and apply it in an acceptable and approved manner Exceptional Interpersonal skills and excellent communication skills Service Manager Physical Requirements Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This is a safety-sensitive position We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $57k-89k yearly est. Auto-Apply 16d ago
  • Culinary Services Supervisor

    LCS Senior Living

    Customer service manager job in Lubbock, TX

    When you work at CARILLON, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! CARILLON is recruiting for a hospitality focused Culinary Services Supervisor to join our team! The Culinary Services Supervisor is responsible for being a primary culinary department contact. Works with Culinary Services Manager on schedules. Provides and supervises coverage for all culinary services. Works with Culinary Services Manger to coordinate, cover, and serve in all culinary areas and at all Ample Fare Catering events. Assist Culinary Services Manager with supervision of culinary wait staff. ger to coordinate, cover, and serve in all culinary areas and at all Ample Fare Catering events. Assist Culinary Services Manager with supervision of culinary wait staff. Hospitality Focus: Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: * We greet residents, employees, and guests warmly, by name and with a smile. * We treat everyone with courteous respect. * We strive to anticipate resident, employee and guest needs and act accordingly. * We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another accountable. * We embrace and value our differences. * We make residents, employees and guests feel important. * We ask, "Is there anything else I can do for you?" * We maintain high levels of professionalism, both in conduct and appearance, at all times. * We pay attention to details. Here are a few of the daily responsibilities of a Culinary Services Supervisor: * Supervises the physical appearance of the dining room area and server stations including table pedestals, table place settings, chairs, floors, and lighting. * Coordinates the seating of the residents and guests in an efficient, courteous manner. * Schedules stations and work assignments for the wait staff and check out servers to make sure standards are met. * Ensures that daily shift sheets are being completed. * Complete knowledge of FullCount point-of-sale (POS) system. * Confers with Culinary Services Manager, Executive Chef, and Culinary Services Director regarding any food, staffing, or service issues. * Makes rounds of dining rooms and Boren Bistro to check staff levels. * Oversees planning, set-up, and service of all Ample Fare Catering events. Other Duties: * Reports damaged equipment to Culinary Services Director. * Waits tables and provides beverage and bar services as needed. * Participates in cost control measures. * Participates in food or beverage inventories as needed. * Attends in-service training and education sessions as assigned. * Performs specific work duties and responsibilities as assigned. Wellness Focus: Carillon employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents' wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result. Here are a few of the qualifications we need you to have: * High School graduate or equivalent. * A minimum of one year Host/Hostess or Lead Server experience within fine restaurant, club, hotel, or similar institution. * Available 7 days a week and scheduled as needed to meet culinary service needs. * Ability to interpret and explain menus, refer, or answer questions, coordinate meal service process and understand requests. * Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors, and subordinates. * State applicable health and/or alcohol compliance certification required. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! Benefits: * Paid Time Off * Health Insurance * Dental Insurance * Vision Insurance * Health Savings Account * Hospital Confinement * Accident Insurance * Specified Disease * Life/AD&D Insurance * Employee Assistance Program * LTD * STD * AD&D * 403B * Identity Theft Plan * Dailypay EEO Employer
    $36k-59k yearly est. Auto-Apply 7d ago
  • Patient Services Supervisor

    Texas Tech Univ Health Sciences Ctr 4.4company rating

    Customer service manager job in Lubbock, TX

    Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Lead, mentor, and motivate team members to achieve their goals and perform to the best of their abilities. Manage daily workflows, assign tasks, monitor teams' performance, monitor teams' productivity, progress, and ensure teams provide excellent customer service. Patient Focused Coordinate daily workflows, manage resources (supplies, equipment), ensure smooth patient flow, and ensure clinic front desk teams receive positive mentions and positive ratings in Patient Satisfaction surveys. Address operational challenges promptly by identifying bottlenecks. Work with Associate Director to implement effective solutions. High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.
    $38k-48k yearly est. 14d ago
  • District Manager

    Republic National Distributing Company

    Customer service manager job in Lubbock, TX

    Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft. Summary RNDC is looking for talented and energetic District Managers to join our growing Sales team. The District is responsible for field execution of sales initiatives, the training and development of Sales Representatives as well as execution of all sales/promotional programs. In this role, you will Develop, train, and direct sales reps to achieve sales goals, and placement objectives and to ensure company standards are met. May conduct strategic sales negotiations with key accounts. Survey market area to detect business trends and opportunities for new products or new applications for existing products. Assist in the development of sales forecasts. Plan for sales activities by forecasting conditions, defining objectives and strategies, and securing resources. Control and manage sales performance by measuring and reporting results, evaluating, and correcting performance and administering policies and procedures. Organize team by structuring the territories, delegating work, and staffing positions. Provide leadership in making decisions, developing personnel, communicating with, and motivating staff. Conduct weekly sales meetings for the purpose of disseminating supplier information, product, and sales training and to obtain feedback on the effectiveness, efficiency and relevance of the sales and promotional activities. Job duties include working nights and weekends on promotional activities and other account activities. What you bring to RNDC Four-year college degree, preferred. One to two years of management experience in adult beverage industry; or equivalent combination of education and experience. Have knowledge of Microsoft Office Suite software and order processing systems or the aptitude to learn. Requires a current, valid state driver's license, ability to meet vehicle insurance requirements as defined by the Company and Alcohol Beverage Commission (ABC) License, as required by the state. Ability to regularly lift up to 50 pounds and will occasionally lift up to 100 pounds. We are an Equal Opportunity employer. What's in it for you 401(k) with company matching Medical, dental and vision benefits* Generous paid time off program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO Paid volunteer time Paid parental leave Paid caregiver leave Fertility benefits Paid training Company paid life insurance, short-term disability, and company-paid holidays Associate resource groups, and diversity, equity, and inclusion programs available for all associates Quarterly Bonus Incentives *Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility COVID-19 considerations: We follow CDC Guidelines and have a fun and safe environment for our teams. Bonus if you bring Bachelors degree Previous experience in the Wine and Spirits industry WSET certifications Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.
    $75k-123k yearly est. 21d ago
  • Client Manager - Global Service Provider

    World Wide Technology 4.8company rating

    Customer service manager job in Anton, TX

    Qualifications: * Strong relationships within key customer network organizations with the ability to influence decision making within: * Enterprise Architecture * Contact Center * Customer Experience/Employee Experience (CX/EX) * Retail/Branch Information Technology * Customer Labs * Sourcing/Procurement teams * Global Network Planning * Advanced Technical Support * 5+ years Account Management experience in a relevant industry with large commercial or enterprise customers. * 5+ years of experience managing/leading a sales book of business ($10M+ in Revenue). * A level of technical expertise with Enterprise IT Architecture (storage, compute, network, and multi-cloud). * Ability to work independently and solve customer-facing problems. * Track record of successful solution selling. * Strong communication skills (written, verbal and presentation). * Strong Vendor/Partner relationships among potential suppliers to both customer and WWT, with the intended ability to aid in the selection of the key partners for successful deployment partnerships * Extensive knowledge of customer stakeholders within the targeted network organizations, with existing or burgeoning relationships with key individual decision makers * Candidates preferred to live in/around Dallas and Atlanta The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program * Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement * Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement * Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program * Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $140,000-160,000 + commission. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email *****************. Equal Opportunity Employer #LI-NO1 Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities. Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Manager to join our Global Service Providers team. Why should you join Global Service Provider Sales? As a Client Manager you will lead WWT sales efforts with large, Tier 1, Global Service Provider customers. Armed with the expertise of our sales engineering team, you'll build and nurture relationships with our customer leaders, identify gaps within the customers technical environment and deliver state of the art solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation and Digital Strategy. With our Advanced Technology Center and Platform (************************ at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers. What will you be doing? The Client Manager will sell broad technical services, solutions, and products to our customers. Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping. The Client Manager will team with engineers and architects, as well as subject matter experts to truly provide expertise and value. The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting edge technologies. This position will require the ability to travel up to 25+%. Client Manager needs to have experience in the following areas: * Selling to a Tier 1 Service Provider * Tier 1 Service Provider network architecture and technology including: Enterprise IT (storage, compute, network, virtualization, and multi-cloud), Contact Center, Customer Experience/Employee Experience (CX/EX), and Retail Branch solutioning * Business case development and execution with both short-term and long-term revenue growth impact * Understanding customer business drivers and aligning result-oriented solutions * Services solution selling Responsibilities: * Position WWT capabilities and service offerings with client business and technology objectives. * Managing large and complex sales opportunities with Tier 1 MNO customers * Acts in a consultative fashion and is highly regarded by the customers and partners (OEMs). * Effective at working with cross functional teams to develop business relevant solutions for our customers and partners. * Develop and execute account strategy. * Lead high impact team of inside sales, technology specialists, and consultants. * Create and drive sales campaigns from discovery to close. * Build and maintain relationships with C-level executives and decision-making leaders at targeted clients. * Manage a pipeline of opportunities and forecast accurately.
    $140k-160k yearly Easy Apply 38d ago
  • Culinary Services Supervisor

    Life Care Services 3.9company rating

    Customer service manager job in Lubbock, TX

    When you work at CARILLON, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! CARILLON is recruiting for a hospitality focused Culinary Services Supervisor to join our team! The Culinary Services Supervisor is responsible for being a primary culinary department contact. Works with Culinary Services Manager on schedules. Provides and supervises coverage for all culinary services. Works with Culinary Services Manger to coordinate, cover, and serve in all culinary areas and at all Ample Fare Catering events. Assist Culinary Services Manager with supervision of culinary wait staff. ger to coordinate, cover, and serve in all culinary areas and at all Ample Fare Catering events. Assist Culinary Services Manager with supervision of culinary wait staff. Hospitality Focus: Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: We greet residents, employees, and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our differences. We make residents, employees and guests feel important. We ask, “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details. Here are a few of the daily responsibilities of a Culinary Services Supervisor: Supervises the physical appearance of the dining room area and server stations including table pedestals, table place settings, chairs, floors, and lighting. Coordinates the seating of the residents and guests in an efficient, courteous manner. Schedules stations and work assignments for the wait staff and check out servers to make sure standards are met. Ensures that daily shift sheets are being completed. Complete knowledge of FullCount point-of-sale (POS) system. Confers with Culinary Services Manager, Executive Chef, and Culinary Services Director regarding any food, staffing, or service issues. Makes rounds of dining rooms and Boren Bistro to check staff levels. Oversees planning, set-up, and service of all Ample Fare Catering events. Other Duties: Reports damaged equipment to Culinary Services Director. Waits tables and provides beverage and bar services as needed. Participates in cost control measures. Participates in food or beverage inventories as needed. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned. Wellness Focus: Carillon employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents' wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result. Here are a few of the qualifications we need you to have: High School graduate or equivalent. A minimum of one year Host/Hostess or Lead Server experience within fine restaurant, club, hotel, or similar institution. Available 7 days a week and scheduled as needed to meet culinary service needs. Ability to interpret and explain menus, refer, or answer questions, coordinate meal service process and understand requests. Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors, and subordinates. State applicable health and/or alcohol compliance certification required. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! Benefits: Paid Time Off Health Insurance Dental Insurance Vision Insurance Health Savings Account Hospital Confinement Accident Insurance Specified Disease Life/AD&D Insurance Employee Assistance Program LTD STD AD&D 403B Identity Theft Plan Dailypay EEO Employer
    $27k-43k yearly est. Auto-Apply 7d ago
  • Restaurant District Manager

    Gecko Hospitality

    Customer service manager job in Lubbock, TX

    Job Description Job Title: District Manager - Quick Service Restaurants (QSR) Compensation: $60K - $70K Base Salary + Bonus Opportunities + Relocation Assistance (if applicable) Reports To: Regional Operations Director Position Overview We are seeking a motivated and results-driven District Manager to oversee the operations of 2-4 Quick Service Restaurant (QSR) locations in West Texas. This role is perfect for a strategic thinker who thrives in a fast-paced environment and is passionate about operational excellence, team development, and delivering exceptional customer experiences. The position requires a hands-on leader who can drive performance, ensure profitability, and maintain brand standards across multiple locations. Core Responsibilities Operational Management Supervise daily operations across 2-4 restaurant locations, ensuring compliance with company policies, health and safety standards, and QSR industry best practices. Track and analyze key performance metrics, including sales, labor, food costs, and customer satisfaction, to identify areas for improvement. Standardize operational procedures to ensure consistency and efficiency across all locations. Leadership & Team Development Recruit, train, and develop restaurant managers and their teams to meet performance goals and foster a positive workplace culture. Conduct regular performance reviews, provide actionable feedback, and implement growth plans for team members. Lead by example to promote a culture of accountability, collaboration, and exceptional service. Financial Oversight Create and manage budgets for each location, focusing on profitability and cost control. Identify opportunities to boost revenue and reduce expenses while maintaining quality and service standards. Review financial reports, including P&L statements, and take corrective actions as needed to meet financial targets. Customer Experience Ensure all locations consistently deliver a high-quality customer experience that aligns with brand expectations. Address customer complaints or concerns promptly and professionally to maintain satisfaction and loyalty. Monitor customer feedback and implement strategies to enhance the overall guest experience. Strategic Growth & Planning Collaborate with the Regional Operations Director to develop and execute district-level business strategies. Identify market trends and opportunities to drive growth and increase market share Support new store openings, remodels, or other expansion projects as required. Qualifications Experience: 3-5 years of multi-unit management experience in the QSR or restaurant industry preferred. Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field is a plus but not mandatory. Skills: Strong leadership, communication, and problem-solving abilities. Proficiency in financial analysis and operational planning. Travel: Must be willing to travel frequently between locations in West Texas. Other Requirements: Valid driver's license and reliable transportation. What We Offer Competitive base salary with performance-based bonus opportunities. Comprehensive benefits package, including health, dental, and vision insurance. Career advancement opportunities and professional development support. A collaborative and supportive work environment. Ready to take the next step in your career? Send your resume to ************************ for immediate consideration.
    $60k-70k yearly Easy Apply 20d ago
  • Patient Services Supervisor

    Texas Tech University 4.2company rating

    Customer service manager job in Lubbock, TX

    Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Requisition ID 43486BR Travel Required Up to 25% Pay Grade Maximum 39.1 Major/Essential Functions * Lead, mentor, and motivate team members to achieve their goals and perform to the best of their abilities. * Manage daily workflows, assign tasks, monitor teams' performance, monitor teams' productivity, progress, and ensure teams provide excellent customer service. Patient Focused * Coordinate daily workflows, manage resources (supplies, equipment), ensure smooth patient flow, and ensure clinic front desk teams receive positive mentions and positive ratings in Patient Satisfaction surveys. * Address operational challenges promptly by identifying bottlenecks. Work with Associate Director to implement effective solutions. Grant Funded? No Pay Grade Minimum 15.64 Pay Basis Hourly Schedule Details Monday - Friday 8AM to 5PM Work Location Lubbock Preferred Qualifications * Bilingual: English and Spanish * 5 years of experience in a clinic or physician's office preferred. * 5 years of experience at TTUHSC in the Patient Services Program, * 5 years of supervisory experience. Department SOM Admin PSS Lbk Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Evening EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
    $31k-51k yearly est. 13d ago
  • Plant Manager

    Continental Dairy Facilities Southwest LLC

    Customer service manager job in Littlefield, TX

    Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you. "We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard." Select Milk Producers and its subsidiaries offer an attractive compensation and a best-in-class benefits package that includes but is not limited medical, vision, dental, life insurance and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace. SUMMARY OF FUNCTIONS: Oversee the daily operation of the plant. In the absence of the Plant Manager, the Operations Manager will assume manager duties and responsibilities. DUTIES AND RESPONSIBILITIES: Plant Operations: Establish and/or approve production schedules, functions, and personnel to ensure that quotas and goals are met, and finished goods inventories and shipments are maintained at proper levels. Review daily inventories and plan daily production. Conduct daily staff meetings to coordinate daily plant activities. Review daily load out schedule and coordinate with staff and milk movement personnel. Review daily production efficiencies and production reports. Review companies KPI's, plant loss and assist in setting goals. In the absence of the Operations Manager, reports directly to the Director of Operations. Plant Quality: Ensure the completion of daily production and quality documentation. Drive continuous improvement efforts in product quality/performance and process optimization. Communicate with plant personnel on issues related to the facility such as plant goals and quality issues and/or non-conformances. Review microbiology test results daily and direct further investigation of high counts. Review list of any out-of-spec. product with Food Safety Quality Assurance (FSQA) Manager. Review all product C of A's. Plant Audits: Ensure product safety, regulatory compliance, and compliance within company standards. Assist Quality Assurance with all plant audits. Industrial Wastewater: Check wastewater facility daily. Review daily reports as required. Sanitation: Review CIP records daily. Review random equipment checks with chemical account representative. Plant Employees: Audit sampling techniques and sanitation practices. Monitor production departments throughout shift and assure employee compliance with GMP's, sanitation and safety. Provide training as needed. Provide annual GMP and HACCP training. Demonstrate our core values of integrity, accountability, safety, and respect in all interactions with team members and clients. Responsible for creating and harboring a culture of continuous improvement and promoting and celebrating innovation and enhanced productivity. Purchasing: Review and approve orders supplies. Track purchases and prepare appropriate paperwork. Maintain inventory of all production packaging and supplies. Equipment: Verify that all plant equipment is in good working condition and all preventative maintenance is being performed on a scheduled basis. Review and approve all work orders. Review all daily maintenance activity reports. Develop capital justifications to update equipment as needed. Recommend and/or implement improvements in machinery, equipment, or manufacturing methods to management. Maintain working knowledge of machine capabilities and throughout. Environmental: Review Air Quality annual reports. Review and coordinate completion of Annual Form R for EPA/Health Department. Review and coordinate completion of Annual Hazardous Materials Inventory and Business Plan. Perform other duties as necessary. Safety: Support the operations with implementation in an accident and injury-free work environment through leadership by example, modeling safe behavior, and supporting established safety initiatives. Review Safety program and training with EHS Manager or Supervisor. Daily observation during plant audit will include safety. Check each department and observe employee safety procedures. Member of the Food Safety Team and Food Quality Team. SUPERVISORY RESPONSIBILITIES: This position has management and employee supervisory responsibilities for the entire facility in the area of discipline, hiring, and firing. Review on the job training reviews. Coordinate on the job training. Oversee adherence to company policies and procedures. Oversee scheduling of management, employees, and temporary labor. Have the responsibility of reviewing timesheets, overtime and approve payroll. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: An individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to trouble shoot problems and be persistent until a solution is found. Must work in a safe manner and follow all safety procedures including use of safety equipment. Must be willing to ask for assistance when the process is unclear. Proficient in verbal and written communication skills. Must be able to communicate with upper management on a daily basis. Leadership, team development, coaching, and / or teaching experience. Good math and statistical skills. Excellent computer skills for data input, report writing, program tracking. Microsoft Word, Outlook and Excel skills are mandatory. Excellent organizational and follow-through skills.
    $91k-135k yearly est. Auto-Apply 60d+ ago
  • Operations Manager 1, Multi-Service

    Sodexo 4.5company rating

    Customer service manager job in Brownfield, TX

    **Sodexo Energy & Resource** is seeking an **Operations Manager I, Multi-Service** for an **Oil & Gas client** in **Hobbs, NM** to maximize the value of the client's assets and achieve their operational and financial goals. This role is focused on commercial real estate facility management, not oil field services or drilling operations. The successful candidate will bring extensive experience managing complex building systems such as fire/life safety and MEP (Mechanical, Electrical, and Plumbing) infrastructure for a single site. **What You'll Do** + Direct daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines + Supervise day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards + Establish a safe work environment for employees by providing safety-related training and equipment maintenance + Manage the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary + Establish operating standards, implement quality improvements and communicate them to employees + Promote and support workplace diversity and inclusion initiatives **What We Offer** Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: + Medical, Dental, Vision Care and Wellness Programs + 401(k) Plan with Matching Contributions + Paid Time Off and Company Holidays + Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. **What You Bring** + working knowledge and skills within Facilities Management (custodial and housekeeping; groundskeeping; pest control; mechanical; electrical; plumbing; HVAC; etc.) + demonstrated business and financial acumen with an understanding of budgets + exceptional customer service, relationship building and communication skills + strong Leadership skills with a focus on staff development and team building **Who We Are** At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (******************************************************************* . **Qualifications & Requirements** Minimum Education Requirement - Bachelor's Degreeor equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 yearswork experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services **Location** _US-NM-HOBBS | US-TX-Seminole | US-NM-Artesia | US-TX-Brownfield | US-NM-Tatum_ **System ID** _985492_ **Category** _General Management_ **Employment Status** _Full-Time_ _Exempt_ **Company : Segment Desc** _ENERGY US_ _On-Site_
    $40k-58k yearly est. 29d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Lubbock, TX

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoyoversight We can recommend jobs specifically for you! Click here to get started.
    $30k-39k yearly est. Auto-Apply 15d ago
  • Culinary Services Supervisor

    LCS Senior Living

    Customer service manager job in Lubbock, TX

    When you work at CARILLON, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! CARILLON is recruiting for a hospitality focused Culinary Services Supervisor to join our team! The Culinary Services Supervisor is responsible for being a primary culinary department contact. Works with Culinary Services Manager on schedules. Provides and supervises coverage for all culinary services. Works with Culinary Services Manger to coordinate, cover, and serve in all culinary areas and at all Ample Fare Catering events. Assist Culinary Services Manager with supervision of culinary wait staff. ger to coordinate, cover, and serve in all culinary areas and at all Ample Fare Catering events. Assist Culinary Services Manager with supervision of culinary wait staff. Hospitality Focus: Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: We greet residents, employees, and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our differences. We make residents, employees and guests feel important. We ask, “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details. Here are a few of the daily responsibilities of a Culinary Services Supervisor: Supervises the physical appearance of the dining room area and server stations including table pedestals, table place settings, chairs, floors, and lighting. Coordinates the seating of the residents and guests in an efficient, courteous manner. Schedules stations and work assignments for the wait staff and check out servers to make sure standards are met. Ensures that daily shift sheets are being completed. Complete knowledge of FullCount point-of-sale (POS) system. Confers with Culinary Services Manager, Executive Chef, and Culinary Services Director regarding any food, staffing, or service issues. Makes rounds of dining rooms and Boren Bistro to check staff levels. Oversees planning, set-up, and service of all Ample Fare Catering events. Other Duties: Reports damaged equipment to Culinary Services Director. Waits tables and provides beverage and bar services as needed. Participates in cost control measures. Participates in food or beverage inventories as needed. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned. Wellness Focus: Carillon employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents' wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result. Here are a few of the qualifications we need you to have: High School graduate or equivalent. A minimum of one year Host/Hostess or Lead Server experience within fine restaurant, club, hotel, or similar institution. Available 7 days a week and scheduled as needed to meet culinary service needs. Ability to interpret and explain menus, refer, or answer questions, coordinate meal service process and understand requests. Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors, and subordinates. State applicable health and/or alcohol compliance certification required. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! Benefits: Paid Time Off Health Insurance Dental Insurance Vision Insurance Health Savings Account Hospital Confinement Accident Insurance Specified Disease Life/AD&D Insurance Employee Assistance Program LTD STD AD&D 403B Identity Theft Plan Dailypay EEO Employer
    $36k-59k yearly est. Auto-Apply 7d ago
  • Operations Manager 1, Multi-Service

    Sodexo Operations LLC 4.5company rating

    Customer service manager job in Brownfield, TX

    Sodexo Energy & Resource is seeking an Operations Manager I, Multi-Service for an Oil & Gas client in Hobbs, NM to maximize the value of the client's assets and achieve their operational and financial goals. This role is focused on commercial real estate facility management, not oil field services or drilling operations. The successful candidate will bring extensive experience managing complex building systems such as fire/life safety and MEP (Mechanical, Electrical, and Plumbing) infrastructure for a single site. What You'll Do Direct daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines Supervise day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards Establish a safe work environment for employees by providing safety-related training and equipment maintenance Manage the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary Establish operating standards, implement quality improvements and communicate them to employees Promote and support workplace diversity and inclusion initiatives What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring working knowledge and skills within Facilities Management (custodial and housekeeping; groundskeeping; pest control; mechanical; electrical; plumbing; HVAC; etc.) demonstrated business and financial acumen with an understanding of budgets exceptional customer service, relationship building and communication skills strong Leadership skills with a focus on staff development and team building Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services
    $40k-58k yearly est. Auto-Apply 1d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Lubbock, TX?

The average customer service manager in Lubbock, TX earns between $30,000 and $97,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Lubbock, TX

$54,000
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