Customer service manager jobs in Manhattan, KS - 360 jobs

Remote - US **What You Will Be Doing** **Campaign Strategy & Ownership** + Own the full end‑to‑end expansion campaign framework for selling Cloud add‑on products and modules to existing CIC Cloud customers. + Translate company growth priorities and product add‑ons into clear, repeatable campaign plans. + Lead cross‑functional contributors across Product, Product Marketing, Sales, Solutions, Customer Success, and Marketing. + Define campaign objectives, success metrics, timelines, and key dependencies. + Identify and communicate hurdles impacting progress, and act as the single point of accountability for campaign execution and outcomes. **Customer Targeting & Use‑Case Definition** + Partner with cross‑functional teams to identify high‑propensity customer segments for Cloud Add‑on campaigns. + Define expansion triggers such as usage patterns, maturity, integration needs, compliance requirements, or supply‑chain complexity. + Build persona‑specific value propositions for IT, supply chain, and operations leaders. + Ensure campaigns are anchored in real customer pain points and buying moments - not theoretical use cases. **Messaging, Positioning & Enablement** + Collaborate with Product Marketing to develop campaign messaging, narratives, and proof points. + Work with Marketing to align positioning across email, in‑app assets, website content, webinars, demo videos, and supporting materials. + Partner with Sales Enablement and Solutions to deliver demos, solution walkthroughs, and technical validation assets. + Equip Sales and CSMs with the right talk tracks, decks, FAQs, and resources. **Cross‑Functional Orchestration & Project Management** + Serve as the orchestrator across teams, ensuring alignment, accountability, and timely execution. + Lead weekly execution meetings, standups, and retrospectives. + Manage timelines, risks, and dependencies across marketing motions, sales motions, CS outreach, and product/solutions participation. + Proactively remove blockers and escalate to executive leadership when needed. **Promotion & Channel Coordination** + Coordinate multi‑channel promotion plans with Marketing, including lifecycle/email, in‑app messaging, sales‑led outreach, and webinar/event promotion. + Ensure campaigns are cohesive and consistent across all customer touchpoints. **Measurement, Insights & Optimization** + Partner with the CMO and CRO to define KPIs and campaign targets. + Track leading and lagging campaign metrics, including engaged accounts, qualified opportunities, pipeline creation, campaign conversion, and ACV bookings. + Collaborate with Marketing Ops and Revenue leaders to build dashboards and analyze performance. + Use data to continually refine targeting, messaging, and campaign structure - creating a closed feedback loop with all stakeholders. **Your Skills** + **Revenue Mindset:** Focused on pipeline, bookings, and ARR-not just top‑of‑funnel metrics. + **Strong Operator:** Brings structure, cadence, and discipline to cross‑functional execution. + **Cross‑Functional Leader:** Influences without authority across Product, Sales, CS, and Marketing. + **High Bar for Execution:** Drives campaigns to completion, not just kickoff. + **Strategic + Tactical:** Can zoom out to portfolio strategy while also digging into execution details. + **Executive Presence:** Able to confidently present to C‑level leaders and senior executives. **Your Qualifications** **Education** + Bachelor's degree required. **Experience** + 5+ years in B2B SaaS marketing, revenue programs, or GTM roles. + 3+ years leading managers or team leads. + Demonstrated ownership of pipeline, revenue impact, and expansion‑focused campaign outcomes. + Experience partnering closely with Sales, CS, Product, and Solutions teams. + Experience working with solutions engineering or professional services teams. + Familiarity with Salesforce CRM, marketing platforms (6Sense, SalesLoft), lifecycle tools, and AI‑enabled systems. + Proven project management ability and influence without authority. + Strong communication, organization, and stakeholder‑management skills. + Experience with usage‑based expansion models, product‑led signals, or lifecycle marketing. + Comfortable with CRM, automation, and analytics platforms. **A few things we have to offer:** + Compensation: $120,000 - $140,000 + Bonus potential + Great Healthcare + Dental + Vision + Flexible PTO + Culture of support, encouraging Life-Work balance + 401k match + FSA and HSA options + Employee Assistance Program + Paid Parental Leave + Representing a company with 4,000+ clients and a 99% retention rate + Accelerated title and salary growth potential + A fun and energetic work environment that makes you excited to go to work every day _We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at ***********._ _Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law._ Create a Job Alert Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry. + Partner with cross-functional teams including account management and professional services to understand customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more. + Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health. + Collaborate with the Account Manager to support the business review process by providing relevant account data. + Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives, and routing questions to the appropriate resource. + Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability. + Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. **Qualifications** + 1-2 years experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role. + A passion for assisting customers solve business issues with advanced technology solutions. + Ability to use data and analytics to create practical insights to build customer strategic plans. + Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success. + Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at ***************** . **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is ($55,000-$57,000). Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: ***********************************

Cloud Customer Success Analyst - Casinos Travel: Up to 25% . Join Our Team as a Cloud Customer Success Analyst for our Casino Clients! Are you ready to make a significant impact in the exciting world of casino gaming and hospitality? As a Cloud Customer Success Analyst, you'll be at the forefront of innovation, driving growth and success for our Gaming clients. We're looking for passionate individuals who thrive on collaboration and are eager to contribute to a diverse and inclusive team. Here's what you'll be doing: **Key Responsibilities:** Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive. Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success. Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences. Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions. Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable. Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality. Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry. Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they're functioning optimally. Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions. Become a Gaming Expert: Immerse yourself in understanding our Gaming clients' brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies. Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work. Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base. **Ideal Skills and Qualifications:** Experience: 5+ years in the hospitality industry, preferably within hotels, bringing a wealth of knowledge and perspective. Detail-Oriented: A hardworking, organized individual with a strong attention to detail and a desire to learn and succeed. Adaptability: A self-starter who can quickly adjust to changes and respond to clients' evolving needs. Interpersonal Skills: Strong communication and observational skills that foster collaboration and motivation among team members and clients. Team Player: A champion of teamwork, actively engaging with colleagues and assisting them beyond your current responsibilities. Relationship Builder: Capable of navigating complex organizational structures, engaging stakeholders across various departments (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing). Analytical Mindset: Proven analytical skills, with the ability to interpret data trends and translate insights into actionable strategies. Effective Communicator: Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences. Tech-Savvy: Proficient in Microsoft Office applications, with a desire to work with data analysis tools. Resilience: Able to thrive under pressure, managing a full workload and tight timelines. Willing to Travel: Flexible and ready to travel domestically and internationally to support our clients. If you're excited about joining a vibrant team that values diversity and innovation, and you're ready to help shape the future of the casino gaming industry, we want to hear from you! Apply today and become part of a dynamic organization where your skills and passion can shine! Career Level - IC2 **Responsibilities** In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC2 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Duties and Responsibilities:** + Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. + Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. + Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. + Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. + Evaluates and improves TAC processes and tools. + Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures; conducts department and individual training analysis. + Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management. + Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary. + Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements and ensures that all TAC personnel strictly adhere to all applicable regulations. + Maintains technical product knowledge and stays current with product trends, features and enhancements. + Records TAC hours worked in the timekeeping and payroll systems in accordance with applicable guidelines. + Plans, conducts, and attends meetings related to TAC business activities; documents and publishes outcomes, as appropriate. + Maintains a travel schedule that is consistent with the requirements of the position. + Performs projects, tasks and studies as may be requested by management. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. **Qualifications:** + Minimum of an Associate degree, preferred Bachelor degree in related field. + Minimum of 5 years' experience troubleshooting complex electromechanical systems. + Experience servicing CR & DR systems, **Physical Requirements:** The position requires the ability to perform the following physical demands and/or have the listed capabilities: + The ability to sit up 75-100% of applicable work time. + The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. + The ability to stand, talk, and hear for 75% of applicable work time. + The ability to lift and carry up to ten pounds up to 20% of applicable work time. + Close Vision: The ability to see clearly at twenty inches or less. **Travel:** + Occasional (up to 10%) travel may be required based on business need. _*_ _\#LI-Remote_ _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _12 hours ago_ _(1/26/2026 9:46 AM)_ **_Requisition ID_** _2026-36785_ **_Category_** _Customer Service/Support_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

Job Description INSURANCE CUSTOMER SERVICE MANAGER FOR RESPECTED INSURANCE AGENCY *This is a confidential search for an established insurance agency and office located in the Northeastern Kansas region near Lawrence and Topeka, KS. Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to successfully address and lead customer insurance needs. The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & beyond a customer's expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs. Responsibilities: Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention; Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests. Oversee agency's daily service workflows; coach & develop service team to improve individual performance and develop customer service skills; Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships; Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal Requirements: 5+ years of P&C insurance agency service management experience required; Active KS P&C and L&H insurance licenses and ability to pass a background check; Strong problem-solving, organizational, and leadership skills; Ability to work 8am to 5pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1-2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40-45 hours per week; Proficient in Microsoft (Outlook, Word, Excel, Mail-Merge), Cloud-based customer relationship programs, and ability to adapt to changing technologies; Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish-speaking bilingual candidate. Benefits: Health, dental, life, and disability insurance • Paid holidays & PTO • Retirement match • Flexibility • Growth & promotion potential

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Second Service Manager Department: Grocery FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: All positions except those listed above and department heads. Primary Duties and Responsibilities Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) Escorting them to the products they are looking for. Securing products that are out of reach. Loading or unloading heavy items. Making note of and passing along customer suggestions or requests. Performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Trains employees in store policies, department procedures, and job duties. Ensures proper customer service throughout the store and addresses specific customer issues. Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property. Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. Recruits and interviews job applicants to recommend or determine employment. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Approves checks written for cash or payment of merchandise purchased. Coordinates backroom facilities and equipment; recommends changes in allocation of space. Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe. Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Determines the motivational needs of employees and provides the appropriate environment. Suggests improvements in work methods and procedures by observing and listening to employees/customers. Prepares sketches or floor plans of proposed displays. Develops layout, selects theme, colors, and props, and requisitions materials. Oversees and participates in construction of displays. Participates in continuing education through reviewing articles in trade publications. Recommends cost reduction programs. Makes corrections, additions or deletions to employee's schedules. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Resets new and current items in aisles. Performs other job related duties and special projects as required. Supervisory Responsibilities Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience High school or 1 year of similar or related work experience. Physical Requirements Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle. Contacts Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality Has access to confidential information which may include pricing, sales reports, and profit and loss reports. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

# 97387 - Topeka, Kansas, United States The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for managing the CPFR analysts and our Key Customer relationships. The position focuses on efficiently aligning Hill's end to end Supply Chain Network with our key account customers. The individual in this role will be responsible for driving our engagement with key account customer leadership and elevating Hill's engagement and positioning with the key account by defining Hill's CS&L accountability. This role will be responsible for and providing CS&L leadership to key accounts by applying CS&L industry best practices. This position directly reports into the NA CS&L Demand Manager, and will be coordinated with the Hill's Key Account teams. This individual will provide leadership in building strong relationships with the customer and our Customer Development Team. This individual will need to build strong customer relationships and collaborate and analyze demand plans with key account customers. The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for monitoring compliance charges and working with the key accounts and the CPFR analysts to manage and eliminate the chargebacks, supporting the CPFRs, O2I, and C2C to dispute the charges, and keep the compliance charges to a minimum. This individual is responsible for building relationships with the customer on all levels and demonstrating those relationships to lead change in creating win-win opportunities. The individual will need to collaborate and analyze inventory, demand plan, and in-stock levels with customers as well as be proactive in communicating to the customer variations to plan. Proactive monitoring of inventory at fulfillment centers to be effective and meet customer goals. The CS&L,CPFR Manager should have strong relationship and communication skills and be proficient in all aspects of the collaborative demand planning process to include SAP functional knowledge, BW, Inventory Replenishment, Forecasting with experience in Vendor Management Inventory relations with a customer a plus. Principal duties and responsibilities: Develops and coordinates the key account's engagement strategy at all levels of the organization focused on building key customer relationships Ensures alignment on the JBP process and works closely with CDO team to incorporate supply chain in the JBP meetings. Partners with Customer Development Teams to support customer plans and growth initiatives. Incorporating the international/global plans Develops and implements an evergreen three year strategic roadmap map for key accounts with the focus on continuous improvement. Leads CPRF team, ensuring appropriate training, information sharing, coaching, feedback, performance management and delegation to ensure the development of people and organization capabilities Leads and implements Collaborative Planning Forecasting and Replenishment (CPFR), Vendor Managed Inventory (VMI) and Customer Service best practices. Actively participates in Demand Planning both internally and with customers to ensure execution of the demand plan that delivers the programs at the lowest costs. Leads business execution of new programs and initiatives including but not limited to: promotional activities, new product launches, product flow planning and network changes / redesign. Leads cost to serve initiatives from the store shelf all the way back through the supply chain in finding opportunities to reduce costs. Works to drive sales through efficient planning/ forecasting and supply chain executions to ensure the right product is in the right place at the right time while aligning with the retail team. Supervises performance metrics (KPI's) to understand service and efficiency trends, and finds opportunities for improvement. Facilitates best practices sharing between Colgate and Hill's for all key accounts. This is not an exhaustive list of duties or functions. Basic Requirements: B.S. or B.A. in Business / Logistics or related technical field. 8 - 10 years of Customer Service/ Logistics/ Supply Chain experience with a solid understanding of operations. Preferred Requirements: CPFR Experience. SAP Experience. Prior work experience in Customer Service, Logistics, Operations, Planning, Purchasing or Customer Development. Expected Areas of Skills: Ability to drive collaboration and drive influential relationships at management levels. Strong customer relationship skills. Excellent written and verbal communication skills and interpersonal skills. Strong decision making skills and sound judgment to manage projects. Innovative and willingness to drive process improvement. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application. Work that matters, fueled by passion for pets! At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. HILL'S Prescription Diet therapeutic pet foods, HILL'S Science Diet and HILL'S Ideal Balance™ wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit *********************** and ******************************** or find us on LinkedIn, Facebook, Twitter and YouTube. Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. **About the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. **Key Responsibilities:** - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. **About You:** **Basic Qualifications:** - 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - Minimum of 3 years of experience in the technology/software industries - Ability to travel for face-to-face customer interactions and industry events. **Preferred Qualifications:** - Excellent communication and interpersonal skills. - Proficient in Salesforce - Thrives in a quick-turn, high-paced environment - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills - Possess strong verbal and written communication skills - Ability to articulate the value proposition of our product offering - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role - Experience optimizing and troubleshooting products or services. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. **Pay Transparency:** The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

CDM Smith has an exciting opportunity for an experienced candidate to lead client engagement and business development activities for municipal water infrastructure and water resources clients in the greater Wichita, KS region. CDM Smith has been providing water-related planning, design, and construction services in Kansas and the Midwest for nearly 50 years- delivering complex water treatment, wastewater treatment, reuse, pump station, master planning, and conveyance projects across the region. We are looking for someone who will help develop and implement strategy to grow our Wichita regional water market. As a member of this team, you would contribute to CDM Smith's mission by: - Leading and creating client engagement strategies and pursuit plans for municipal clients in the greater Wichita and surrounding region markets - Developing new business, creating and maintaining high value relationships with clients - Leading the strategy for client selection, client management, and pursuits in the geography - Developing strategies for finding new streams of revenue and promoting technical innovations with clients - Working effectively with Project Managers, Key Technical Specialists and other members of the CDM Smith design team regarding successful project delivery - Being active in professional societies, industry organizations, and appropriate political circles in the greater Wichita area and surrounding region **Job Title:** Client Service Leader, Water Services - Wichita KS **Group:** WCG **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree in Civil, Environmental or Chemical Engineering or related discipline. - Professional engineering (PE) license. 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Business development experience at the local and regional scales in the public water and wastewater sector markets - Well-refined written, verbal, and interpersonal skills - Strategic thinking, time management, and planning skills - Strong business acumen with a well-rounded perspective on transformative growth - Ability to work flexible hours and attend events outside of the normal workday **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** Kansas - Statewide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 15% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Manager -EY Private, International Private Client** As an EY Private Tax Manager, with a focus on cross border tax needs of high net worth individuals and their affiliated entities, you will apply your tax knowledge across a wide range of tax topics and processes, devising elegant outcomes to some of the most complex challenges around. You'll work with some of the world's most successful private clients and businesses, and in return you can expect an incredible range of projects and responsibilities that will support your career growth. **The opportunity** EY Private is a growing practice within the organization, and you'll see that growth reflected in your career. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. **Your key responsibilities** Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include high-profile individuals of extremely high net worth, and expectations to match. That will make you a trusted advisor and role model for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. **Skills and attributes for success** + Apply rules related to controlled foreign corporations and passive foreign investment companies onto tax returns + Application of foreign tax treaties and foreign tax credits + Prepare form 1040, 1041 and 1065 and significant experience preparing or advising on domestic income and transfer tax and/or U.S. international informational returns (Forms 5471, 8858, 8865, 1040, 1041, 1065, 3520, 3520A) + Team members with a compliance focus: prepare or review US federal and state tax returns for high net worth individual US citizens living abroad, US residents holding non US assets, or foreign nationals holding US assets. This role includes the preparation and review of the foreign info reporting requirements for cross border tax compliance such as foreign corporations, foreign partnerships, foreign disregarded entities and foreign trusts. Experience with relevant tax processing programs, and application of AI to data optimization and return process are essential skills. + Team members with an advisory focus: + Design pre-immigration tax plans + Classification of trusts for US tax purposes, and review of forms 3520 + Assist with US exit planning + FIRPTA + Form the US tax piece of multi-jurisdictional inheritance/succession, including the use of trusts, both domestic and foreign + Identifying foreign reporting obligations + Prepare tax memorandums and opinions + Translating complex data from a range of sources into client-ready insights and deliverables + Support our Private practice with relevant tax analysis and address new trends/market opportunities. + Work closely with rotators from our domestic teams, individuals on rotation from foreign affiliated firms, and our global deployment services team + Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service + Communicating complex tax issues to non-tax professionals and clients + Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge + An appreciation of world affairs, cultures and protecting financial security. **To qualify for the role you must have** + A bachelor's degree in a related field, supported by significant tax and a CPA certification or membership in The Bar; Minimum of 5 years of work experience in professional services or professional tax organization + A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax + Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds + A thorough understanding of automated tax processing systems and laws within your area of technical professionalism + Experience managing budgets and projects **Ideally, you'll also have** + A proven record in high net-worth tax planning + A proven record in a professional services environment + Experience in coaching and mentoring junior colleagues + Executive presence and business development skills + Strong analytical skills and attention to detail + The ability to adapt your work style to work with both internal and client team members **What we look for** We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. **What working at EY offers** We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: + Support, coaching and feedback from some of the most engaging colleagues in the industry + Opportunities to develop new skills and progress your career + A network of overseas colleagues, and chances to relocate or take on overseas assignments + The freedom and flexibility to handle your role in a way that's right for you **About EY** As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.** **Build your legacy with us. Apply today.** EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,200 to $212,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $139,400 to $242,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Join Our Team! Pearson is the world's leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country! About the Role As a Success Partner, you will support a regionally assigned portfolio of midsize school district accounts. You will own the implementation experience for your accounts "end to end" across all PALS products. **Your core charge is to grow Pearson's School Assessment customers into true partners.** We believe we achieve that by adopting and honoring these three pillars: 1. Maximize the value of the product 2. Cultivate ease in the partnership 3. Nurture joyful loyalty to the Pearson brand Importantly, you will be joining a new Success team that is still founding. If you are looking for a mature, well-established Success org, this will not be the right fit for you. The right candidates will enjoy contributing to building something new, and will bring ideas, experience, and expertise that can be drawn on to inform and shape our systems and practices. Key Responsibilities Implementation Strategy + Develop a tailored implementation strategy for each partner that integrates our "gold-standard" implementation milestones for each product with the account's unique instructional, assessment, and technology priorities and ecosystem. + Develop clear goals for the account's implementation, and build shared investment in a healthy successful implementation, so that everyone knows what "success" looks like and you can guide the account through the year accordingly. Onboarding + Guide partners through roster data integrations, platform configurations, and compliance requirements for all products, so everything is set up just right! + Facilitate all onboarding activities prior to "go live" skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones. Nurture + Leverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty. + Engage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health. + Travel up to 4 nights per month for onsite activity supporting key implementation milestones or conference attendance alongside your accounts. Collaboration for Account Success + Partner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey. + Value cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customer experience. Insights & Innovation + Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy. + Operate with a focus on systems and scalability that optimize the customer experience, business efficiency, and industry leadership. Success Partner Competencies and Leveling We understand that competencies are broader than mere knowledge or skills - they reflect how someone applies what they know (knowledge) and what they can do (skills) in real-world situations. Our team had adopted a framework of seven competencies, with five performance levels, to evaluate our performance, identify priority areas for improvement, and drive coaching. Our Partner Success competencies are: 1. **Product & Industry Expertise** 1. Deep knowledge of PALS products, technical requirements, and industry trends. 2. **World-Class Partnership & Relationship Management** 1. Build trust-based, enduring partnerships and multi-stakeholder relationships. 3. **Communication & Influence** 1. Deliver clear, compelling, collaborative communications and advocate for partners internally and externally. 4. **Strategic & Systematic Thinking** 1. Design scalable processes, anticipate challenges, and apply data literacy to support decision-making. 5. **Accountability & Results Orientation** 1. Deliver reliably, prioritize effectively, and proactively manage risks. 6. **Adaptability & Growth Mindset** 1. Adjust to shifting contexts, integrate feedback, and demonstrate a resilient perspective in ambiguity. 7. **Insights, Innovation & Business Acumen** 1. Translate data into insights, lead ROI conversations, and drive innovation. The performance levels for our competencies are: Beginning> Learning> Practicing> Mastering> Leading. Our Success Partners are expected to build toward Mastering on all competencies but may have a few competencies at the Practicing level. Who We're Looking For Must Haves + Experience as a K-12 educator in US public schools. + Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level. + Commitment to getting it right, not being right; low ego, high agency. + Appreciation for the full customer journey and cross-team collaboration. + Strong personal organization and time management skills. + Exceptional warmth and relationship-building skills. + Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson's business interests. + Meticulous attention to detail in technical and configuration tasks. + **Willingness to travel as needed (up to 4 nights/month expected).** Preferred + Experience in EdTech and/or Customer Success. + Familiarity with Salesforce, Microsoft O365 Suite, Smartsheet, + Existing knowledge around One Roster data specs, authentication and identity management providers, and other roster data integration technologies. + Understanding of assessment measurement models. + **Location in or near key Pearson hubs (Denver, Austin, Cedar Rapids, etc.) is a plus.** What You Can Expect From Us + The salary range for this position is **$80,000 - $95,000 USD annually** . + Strong coaching relationship with your manager and robust support for development. + Opportunities to contribute and lead as our team matures. + A culture prioritizing operational excellence, impact, and fun. + **Remote-first flexibility, with access to Pearson office spaces as desired.** + Deep respect for inclusion, representation, and belonging. + Competitive compensation and benefits, including medical, dental, vision, 401K, stock options, parental leave, education reimbursement, wellness resources, and more. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ******************************************. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 22065 \#location

The Service Delivery Lead - OCONUS oversees end-to-end delivery of IT services to ensure enterprise users in overseas locations receive reliable, high-quality support aligned with defined service levels. This role leads multi-site service teams, manages escalations, and ensures that incidents, requests, and changes are handled in accordance with structured service management processes. The position partners closely with customers, vendors, and internal infrastructure and application teams to maintain service continuity in a highly regulated government environment. The lead also drives continuous improvement, performance reporting, and compliance with security and operational standards across OCONUS locations. **Key Responsibilities** + Oversee day-to-day IT service delivery operations, ensuring adherence to service level agreements and timely resolution of incidents and service requests across OCONUS sites. + Lead and mentor service desk and field support teams in dispersed or remote locations, including workload management, coaching, and performance reviews. + Manage major incident and escalation processes, coordinating with infrastructure, network, and application owners to restore services for mission-critical systems. + Implement and refine ITIL-aligned processes for incident, request, problem, and change management to standardize service delivery across multiple overseas sites. + Track and report key performance indicators and customer satisfaction metrics, using trend analysis to identify service gaps and prioritize improvement initiatives. + Collaborate with security, compliance, and facilities teams to ensure services operate within required security, safety, and regulatory constraints in overseas environments. + Coordinate vendor and subcontractor activities supporting overseas service delivery, validating that contractual obligations and technical standards are met. + Contribute to continuity of operations and disaster recovery planning for user-facing services, including participation in testing and after-action reviews. **Required Qualifications** + Bachelor's degree in Computer Science, Information Systems, or related field; equivalent relevant experience may be considered in lieu of a degree. + Minimum 6 years of personal computer support or service desk experience, including at least 5 years of customer service or public relations experience. + Minimum 2-5 years of management experience leading IT support teams or service delivery operations. + Public Trust clearance required. + US citizen; must meet citizenship requirements for federal client environments. **Preferred Qualifications** + ITIL Foundation or higher-level certification demonstrating formal training in service management practices. + Experience managing IT services for government or defense customers in OCONUS or other complex, high-security environments. + Familiarity with enterprise ITSM platforms such as ServiceNow, Remedy, or similar tools used to manage tickets, workflows, and reporting. + Demonstrated track record leading multi-site or distributed service delivery teams. + Experience with incident tracking systems and performance dashboard development. NOTE: This position may require upwards to 10-15% travel abroad **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $155,000 - 175,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Customer Success Manager is a strategic leader dedicated to driving long-term client value, fostering strong partnerships, and ensuring a seamless experience across SHI Services clients. In this highly visible, customer-facing role, you will independently manage relationships, coordinate across departments, and proactively execute strategies that enhance engagement and loyalty. This position demands a results-oriented individual with exceptional communication skills, operational leadership, and a commitment to customer-centric innovation. The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a subject matter expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust. **Role Description** + Strategic Leadership: Collaborate with the VP of Customer Experienceto develop and execute a customer success strategy aligned with SHI Servicesobjectives and priorities. + Customer Experience:Championa customer-first culture, implementing initiatives to enhance satisfaction and drive retention. + Onboarding & Activation:Optimizethe onboarding process to accelerate adoption and maximize customer value realization. + Service Excellence: Sethigh standardsfor service delivery, ensuring rapid response times, effective issue resolution, and clear customer communication. + Data-Driven Insights: Leverage analytics and customer feedback to refine strategies,identifyimprovement areas, and measure success. + Cross-Functional Collaboration: Partner with project management, sales, marketing, and service teams to ensure a seamless customer journey and drive innovation. + Customer Growth & Retention: Monitor customer health metrics, mitigate churn risks, andidentifyopportunities for expansion throughup-sellingand cross-selling. + Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth + Proactivelymonitorcustomers' satisfaction with SHI Services + Track and manage client sentiment escalationswith the project managers, account executives, deliveryresourcesand other SHI team members. + Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback + Interpret and analyze detailed consumption reports and provide insightsforcustomer success and renewal strategies + Build andmaintainstrong relationships with key customers and partners to ensure a positive customer experience and foster trust + Collaborate with sales and other internal teams to align offerings with customerobjectivesand drive co-selling opportunities + Provide support and direction to project teams to ensure successful delivery and synchronization of service projects + Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role + Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs **Behaviors and Competencies** + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. + Impact and Influence: Can persuade others to consider different perspectives. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Ability to travel to SHI, Partner, and Customer Events + 2-4 years of experience in a technical, business, or sales role The estimated annual pay range for this position is $156,000 - $222,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

This job partners with assigned Client Managers to maintain and grow existing Small Group business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and producers, and the Organization's internal departments for problem resolution. **This role can be remote or hybrid. If you are within 50 miles of an office you are required to be onsite 3 days a week. T, W, Th. Outside of the 50 miles you will be remote.** **ESSENTIAL RESPONSIBILITIES** + Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained. + Assist in the preparation of benefit design analysis for specialized proposals and quotes. + Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process. + Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) + Leverage internal resources to bring the best service and problem resolution to assigned accounts. + Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery. + Develop documents and processes to ensure effective communication via work plans for all account implementation activities. + Function as the primary contact for the resolution of the day to day account service issues. + Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty. + Other duties as assigned or requested. **EDUCATION** **Required** + High School Diploma/GED **Substitutions** + None **Preferred** + Bachelor's Degree in Business Administration/Management **EXPERIENCE** **Required** + 2 - 4 year relevant, progressive experience in the area of specialization **Preferred** + None **LICENSES AND CERTIFICATIONS** **Required** + State specific Producers License for Life, Accident & Health -Employees hired before January 1, 2020 will have until January 31, 2026, to obtain the life portion of their license. **Preferred** + None **SKILLS** + Service orientation + Diligence + Problem solving + Communication + Drive for results + Evaluates critically + Influence, persistence and resilience + Planning and organizing **Language (Other than English)** None **Travel Required** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-Based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Occasionally Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Never **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $19.23 **Pay Range Maximum:** $28.85 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J274594

WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will require additional white glove servicer, offers U.S. based clients and their advisors the personalized service of a dedicated premier servicing team and the global resources of one of the largest and most respected financial firms in the world. Our small size and broad scope allow us to customize solutions tailored to clients' specific needs to encompass all mortgage servicing activities. This person is responsible for the day-to-day interaction with customers of the U.S. Wealth, Entertainment, and all other internal lines of business for premier wealth clients for issues our sub-servicer. They are the primary contact person providing proactive emails and calls will offer expert mortgage and servicing heloc expertise to provide consultative support to resolve operational questions, confusion, or issues that may from time to time arise within end-to-end servicing. Advises clients of the most effective combinations of products and services for their individual situation. Actively engages in meaningful conversations with clients to ensure that solutions are suggested and or provided that meet the ongoing business and operational needs. As the operational expert for the client, the Account Officer/Manager is positioned to proactively execute on the concepts developed by the Relationship Manager with minimal supervision. Is also instrumental as a liaison with other internal departments to provide the operational excellence to clients. WHAT WILL YOU DO? * Coordinates the implementation of the service and operational functions necessary to ensure proper servicing of clients and the timely/accurate execution of any mortgage or HELOC servicing activities, issues, or inquiries * Acts as a liaison and owner of every escalation or issue between the advisors, their clients & internal departments to provide day-to-day support in responding to advisor and client inquiries and ensuring timely and accurate completion of operational/product activities. * Identify, track, and route new business inquiries or cross-selling opportunities to sales or the deposits team * Drive new project rollouts, regulatory change control, process updates, and ideas calls and research meetings to stay current on all Mortgage activities with champions from LOBs and RBC wealth, their advisors, and bankers with deck and training documentation prepation. * Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current * Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions as an example * Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model * Be on call if we a weekend escalated matter requires acknowledgement or support outside of operating business hours and be willing to work overtime as needed * Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls * Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance * Provides customer service to clients by providing information, responding to inquiries, conducting research, and submitting and ensuring the completion of service requests * Maintains proficiency in all investment strategies, services, policies, and procedures to effectively respond to inquiries and complete service requests. Solve problems through a strong understanding of operational and firm processes. * Performs other necessary duties and participates in Firm projects assigned. * Self-starter who takes initiative to identify and complete tasks. Can handle multiple assignments and work in a fast-paced environment * Strong organizational skills including strong verbal and written skill set for complaint responses with concise summaries * Prepare executive level decks, reporting, overviews, and materials weekly/monthly/quarterly * Flexible and willing to perform other tasks as assigned * Meet the volume, SLA, and quality metrics including scorecard tracking and contact center metrics including average speed to answer, abandonment rate, and all other inbound outbound calling expectations * Ability adapt to changing scalable environment and willing to take on new initiatives and strategies * Travel as needed * Prepare weekly executive decks, monthly roll-up, and quarterly presentations to the executive leadership team as a required discipline. * Able to handle any adhoc service requests through solution or partner with another line for a warm hand-off * Be tied to productivity tracking, IVR, SLA, and quality metrics and ensure positive surveys are obtained. * Track through reporting or trackers all complaints needed for trending and follow through with remediation action steps or issues that may need to be raised * Take full ownership of any itemwhile having the ability to work with urgency and work through high stress levels from clients and high stress situations that need resolution * Maintain excellent working relationships with both internal and external partners * Adhere to any other requirements requested of the role not listed WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 10 years of mortgage or banking experience * 10 years of mortgage servicing experience in a senior capacity * 5 years of Call center experience or of experience handling complaints, escalations, requests verbally with a client * 5 years' experience preparing executive level presentations and reporting * 5 years of experience working with high-net worth clients * Excellent leadership and written and verbal communication skills * Proficiency with excel, word, power point and Adobe *Additional Qualifications* * Experience with Black Knight Mortgage Servicing Package systems and products highly preferred * Strong organizational, research, analytical and problem solving skills * Working knowledge of mortgage servicing financial performance, metrics, Mortgage Servicing Rights valuations and forecasting * Good verbal and written communication skills * High attention to detail * A problem solver and critical thinker * Ability to handle multiple projects at the same time while prioritizing client escalations * Client obsessed self-starter with a friendly positive personality that can be firm when needed *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $37.97 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Objective Oversees career preparation instructors, counselors and secretary. Responsible for overseeing counseling services, which include counseling, career preparation program, career management team (CMT) program and other counseling programs in compliance with government and management directives. Brief Description of Duties * Plan, coordinate and oversee the administrative and programmatic activities of the department. * Assist in the development and implementation of new and revised policies and procedures affecting counseling services. * Evaluate staff performance, provide staff training, recommend and implement department and personnel changes as approved by the programs director and coordinated with the human resources manager prior to implementation. * Assist the programs director in the preparation of the departmental budget; monitor and control expenditures. * Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students. Prepare related reports. * Develop and implement an effective counseling services program and ensure that each counselor is assigned a caseload consistent with guidelines. * Participate in the training of center staff as coordinated with the human resources manager. * Implement and maintain collaborative system of communication between counseling services, center staff and outside community services to facilitate student progress and performance. * Assist in coordinating evaluation for emotional or psychological problems; follow recommendation of center mental health consultant. * Coordinate activities of the maximum benefits program including CMT scheduling and monitoring. * Manage the center's diversity program. * Oversee the provision of group counseling programs designed to support the personal growth and development of students. * Review and revise career development services system (CDSS) plan annually or as needed. * Participate in the review/revision of the student handbook annually or as needed. * Coordinate the pre-arrival contact process, including communication with the TEAP specialist, admissions counselor, student records department, or other appropriate individuals when delays or other issues arise. * Manage the scheduling of initial CMT panels and ensure appropriate center staff members are invited to participate based on the student needs identified through the career preparation assessment processes. * In concert with the career development and training managers, ensure students are scheduled for transition panels in accordance with established timelines; monitor the development and implementation of student transition plans and ensure identified services and supports are in place prior to separation. * Oversee the development of personal career development plans; monitor to ensure the plans are consistent with goals identified by the student. * Conduct reviews/audits of assigned areas-including center information system case notes, personal career development plan, and file documentation on a regular basis to ensure contractual compliance and effectiveness of the delivery of services to students. * Coordinate the implementation of programs and services as described in the center's CDSS plan. * Perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel. * Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat. * Strong knowledge of career development, assessment tools, and industry trends. * High level of leadership and management skills. * High level of communication, interpersonal, analytical, and organizational skills. Experience One year's experience in counseling or related field. One-year experience in a supervisory capacity. Education Bachelor's degree (including 15 semester hours of instruction in social services - related instruction). Certificates/Licenses/Registration * Valid State Driver's License Benefits Offered * Paid Short Term / Long Term Disability and Basic Life Insurance. * Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA) * Paid Holidays * Paid Time Off * 401(k) retirement plan with company match * Tuition Reimbursement * Employee Assistance Counseling Service Programs Available Disclaimers * Serrato Corporation is an Equal Opportunity Employer #INDFH * Serrato Corporation conducts background checks and drug screens.

Customer Service Representative: We have the prefect job for you! Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Benefits 50% off regular menu price up to $14.00 per day while on duty 25% off regular menu price when off duty A recognition program 401K after 1 year and must be age 18 Free GED program Health Insurance for all employees working over 30 hours per week after required waiting period Vacation for all employees working over 35 hours per week after 1 year of service Free Shirt, Hat and Apron What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. Must be at least 16 years old We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today! Requirements Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. Additional Information We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job, with an innovative company, look no further than Pizza Hut. Apply today!

Store - TOPEKA, KSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster