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Customer service manager jobs in Mobile, AL - 273 jobs

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  • Client Services Manager

    Fit Recruiting

    Customer service manager job in Daphne, AL

    Fit Recruiting is partnering with a growing industrial company in Spanish Fort to hire a Client Services Manager. This role is critical to delivering a high level of service to customers while supporting sales, order processing, and internal coordination. This position serves as a key internal point of contact for customers, outside sales teams, vendors, and internal teams, supporting customer inquiries, preparing quotes, processing orders, and ensuring the accurate and timely delivery of products and services. Salary is in the $70K range, depending on experience, plus benefits and growth advancement opportunities. Key Responsibilities Customer Service & Sales Support Serve as the primary internal contact for customer inquiries, quotes, and orders Respond to calls and emails from customers, reps, and field sales Understand customer needs and recommend appropriate products or alternatives Prepare accurate quotes, pricing, and product recommendations Order Processing & Coordination Enter and manage sales orders in the ERP system with a high level of accuracy Track orders and proactively communicate status updates Coordinate with purchasing, warehouse, and logistics teams Follow up on open orders, backorders, and delivery issues through resolution Technical & Product Support Develop working knowledge of product lines and applications Assist customers with parts identification, materials, and specifications Coordinate with vendors on pricing, lead times, and technical details Relationship Management Build and maintain strong relationships with key accounts Support outside sales with quotes, pricing, and project details Identify upsell and cross-sell opportunities based on customer needs Qualifications Required 5+ years of inside sales, customer service, or order desk experience Experience with industrial products (electrical, mechanical, MRO, instrumentation, construction, oil & gas, etc.) Strong ERP and Microsoft Office skills Excellent communication, organization, and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Preferred Experience working for an industrial distributor Ability to read prints or interpret technical specifications Familiarity with quoting tools, CRM systems, or inventory software College degree in business or a related field
    $70k yearly 3d ago
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  • Service Manager

    at3 Professional Staffing Solutions, Inc.

    Customer service manager job in Mobile, AL

    ABOUT OUR CLIENT Our client is a long-established and highly respected provider of commercial equipment service solutions, supporting customers across multiple industries through a strong field service model. With a nationwide footprint and a commitment to operational excellence, our client is known for delivering reliable service, investing in employee development, and maintaining long-term customer partnerships. POSITION SUMMARY The Service Manager supports the District Manager and plays a key leadership role in the daily operations of the branch. This position assumes advanced responsibilities related to field service execution, technician development, customer satisfaction, and operational performance. The Service Manager provides hands-on leadership to field service technicians by coaching and training on commercial equipment, service procedures, safety practices, and customer-facing skills. This role helps drive service revenue growth, productivity, quality, and customer satisfaction while ensuring adherence to company policies and operational standards. KEY RESPONSIBILITIES Support the District Manager in leading branch operations and day-to-day service activities Coach, train, and develop field service technicians on: Commercial equipment service and repair Preventative maintenance procedures Installation and upgrade processes Customer communication and professionalism Assist with enforcement and tracking of company policies, procedures, and safety standards Help drive service revenue growth, operational efficiency, and customer satisfaction Provide hands-on leadership to a highly technical field service team Support technician accountability related to: Equipment installations Preventative maintenance Equipment upgrades and updates Sales support for service solutions Customer relationship development Participate in the development and execution of strategies to meet or exceed financial and service performance metrics Lead ongoing employee development, engagement, and retention efforts Manage and coordinate regular maintenance of service vehicles Support general branch administration and operational coordination REQUIRED QUALIFICATIONS High School Diploma or GED with 4+ years of relevant experience, including supervisory experience OR Bachelor's degree with 1-3 years of relevant experience Proven experience managing customer relationships and working directly with customers Strong ability to use productivity tools (Microsoft Office or similar platforms) Ability to achieve goals and manage priorities with minimal supervision Strong verbal and written communication skills Electrical and mechanical service experience Valid driver's license PREFERRED QUALIFICATIONS 5-7 years of experience in a field service environment Understanding of basic financial concepts including: Labor costs Margins and markups Expense control Familiarity with branch or service operating systems Customer relationship management and/or sales support experience Associate's degree or prior supervisory experience in a commercial service environment WHY JOIN OUR CLIENT Competitive compensation Comprehensive medical, dental, and vision insurance with low employee premiums Paid vacation and paid holidays 401(k) plan with company match Extensive training programs (on-the-job, online, and classroom-based) Company-provided service vehicle, uniforms, tools, and safety equipment Safety-focused work environment Opportunity for career growth within a stable, well-established organization
    $48k-83k yearly est. 1d ago
  • Customer Service Manager

    IET Systems 3.9company rating

    Customer service manager job in Mobile, AL

    OnelinkUSA has an immediate opening for a Customer Service Manager. As a Customer Service Manager, you will oversee daily operations of our call center and properties we service. Core Duties and Responsibilities: · Evaluate staff effectiveness and performance. · Manages escalated calls as Tier 3 Customer Service Support. · Supervises Training and Coaching of Tier 1 Customer Service Reps. · Supervises Ter 1 Technician workflow. · Monitor and Oversee Customer Service Representatives and Field Service Technician Schedule. · Creates the property schedule for the Field Technicians. · Monitor competitor pricing. · Monitor weekly account adjustments/Payment Plans. · Reviews and monitors disconnects, communicates disconnects/collections to Community managers monthly. · Request move in and move out list from community managers, then delegates to customer service supervisor. · Communicates team training needs to Tier 2 technician and COO. · Communicates weekly recap reports to COO. · Manage office supplies. · Creates ideas for resident events or promotions. · Manges sending mass communications. · Sends monthly recap of outages. · Manages Company/CSR Team/Tech Scorecard Metrics and communicates to COO. · Oversees monthly preventative maintenance is completed. · Create monthly, quarterly, and annual goals and action plans. · Monitor customer complaints and issues, ensuring timely resolution while maintaining a customer-centric approach. · Work with the different properties, and management on any issues that need to be addressed. · Manages and monitors weekly QA calls to ensure high quality customer Interactions. · Other duties will be at management discretion. The Superior Candidate will: · Have 2 to 3 years' experience as a Customer Service Manager. · Have good time management skills. · Have the ability to work in a team environment. · Have exceptional customer service skills. · Must be self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker. · Must have knowledge of Management methods and techniques. · Must have experience in providing customer support. Qualifications: · Minimum of 2-3 years of experience in call center management. · Must have a high school diploma or equivalent. · Must have a valid driver's License. · Must be able to travel as needed. · Must be able to pass a background, drug screen and MVR check. Benefits: · Medical, Dental, Vision, Life Insurance, Short and Long -Term disability. · 401K with company match · Paid time off (Holidays, Vacation, etc.) · Stable company with a family feel. · Company culture that works hard yet takes care of employees. · Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.
    $39k-67k yearly est. 60d+ ago
  • Director of Customer Experience

    Velocity Restorations

    Customer service manager job in Ensley, FL

    Job DescriptionSalary: Director of Customer Experience About Us Velocity and its portfolio of brands are the nations leading builders of Re-Engineered Classics, redefining what it means to own a classic. Our vehicles arent just restored; theyre entirely reborn. By blending timeless design with todays performance, comforts, and technology, we set the standard for how classics are built, owned, and driven. Every product we create is crafted without compromise, honoring the past while delivering the experience of today. Velocitys Culture and Core Values The Director of Customer Experience is responsible for designing, executing, and continuously elevating Velocitys luxury customer journey. This role ensures that every client interactionfrom the first phone call to long-term engagement after vehicle deliveryreflects Velocitys brand standards of excellence, professionalism, and concierge-level service. The Director will develop and implement best-in-class processes covering communication, presentation, appearance, hospitality, and post-sale connection. This leader will oversee the Warranty & Logistics Coordinator, CDL Driver, and Customer Experience Coordinator, ensuring seamless support throughout the sales, delivery, and ownership lifecycle. This position requires a proven background in luxury customer service, ideally within high-end automotive, jewelry, marine, or private aviation industries. It is an onsite role at Velocitys Pensacola headquarters and requires relocation to the surrounding area. Job Level Management Reports To Head of Sales Description The Director of Customer Experience is responsible for leading, developing, and optimizing all aspects of the client experience at Velocity, ensuring every customer receives exceptional communication, transparency, and support throughout the build lifecycle and beyond. This role oversees the Customer Experience, Warranty, and Logistics teams, ensuring each function operates efficiently, delivers high-quality service, and aligns with Velocitys core values. The Director of Customer Experience serves as the primary advocate for the client journey and is accountable for service consistency, process effectiveness, and timely issue resolution. Duties and Responsibilities Luxury Customer Journey & Experience Design Develop, document, and maintain Velocitys end-to-end luxury customer journey, ensuring every touchpoint aligns with a premium, high-end brand experience. Establish standards for customer communication, including phone etiquette, email communication, response times, and escalation procedures. Create guidelines for professional appearance and presentation for events, onsite visits, and customer-facing meetings. Lead the refinement of contract presentation, delivery day processes, facility tours, and hospitality expectations. Customer Engagement & Retention Build and manage a long-term customer engagement strategy, including VIP events, owner reunions, specialty experiences, and ongoing relationship partnerships. Oversee gifting programs, branded touchpoints, milestone celebrations, and ongoing post-sale communication that reinforces loyalty. Develop programs to gather and use customer feedback to continuously improve the client experience. Handle customer complaints or escalations in a professional manner. Team Leadership & Management Directly supervise and support the Warranty & Logistics Coordinator, CDL Driver, and Customer Experience Coordinator. Ensure that processes related to warranty, logistics, transportation, and customer handoffs operate at a luxury standard. Provide coaching, professional development, and clear expectations to maintain a cohesive, customer-centric team. Cross-Functional Collaboration Work closely with Sales, Production, Operations, and Marketing to ensure alignment on customer communication, delivery timelines, documentation, and presentation standards. Partner with Marketing to uphold consistent luxury branding across print, digital, events, and client materials. Collaborate with Leadership on strategic initiatives to strengthen Velocitys reputation for premium customer care. Process & Quality Management Develop and maintain SOPs for all customer-facing processes. Track customer experience metrics and implement improvement plans as needed. Ensure compliance with internal quality standards and uphold Velocitys core values: problem-solving, adaptability, ownership, teamwork, and raising the bar. Qualifications and Experience Minimum 57 years of experience in luxury customer experience roles. Background in luxury automotive, jewelry, marine, or private aviation strongly preferred. Proven success designing and executing luxury or concierge-level customer journeys. Experience managing teams in high-expectation service environments. Exceptional communication, hospitality, and presentation skills. Strong organizational and process-building abilities. Comfortable working in a fast-paced, hands-on environment. Ability to travel for events, customer visits, and experience initiatives as needed. Must be willing to relocate to the Pensacola, Florida area. Physical Demands (to include but not limited to) Availability to respond to customer queries and calls outside of working hours. Travel semi-regularly to events to continue to promote the customer experience. Must be physically able to operate a variety of equipment including computer, office equipment, telephone, etc. Sit for long periods of time working at a desk, boardroom table, or at a computer. Walk long distances across shop floor to communicate and gather information as needed. Ability to lift, carry, and place items up to 20 pounds without assistance. Occasional reaching overhead and below knees, including squatting, bending, stooping, kneeling, and twisting. Ability to operate a motor vehicle. Benefits Include Compensation: Pay is based on experience and qualifications Health & Wellness: Health/Dental/Vision/Life/Disability/Aflac available after 60 days Retirement: 401(k) with company match after 6 months at next enrollment period Paid Time Off: Paid time off and paid holidays Additional Perks: Company sponsored events, tool program, merchandise discounts, friendly team environment Job duties, salary, and benefits are subject to change throughout duration of employment with Velocity. Velocity is an Equal Opportunity Employer. Velocity does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $91k-138k yearly est. 14d ago
  • Customer Service Manager - State Farm Agent Team Member

    Rachel Freeny-State Farm Agent

    Customer service manager job in Mobile, AL

    Job DescriptionBenefits: 401(k) Competitive salary Free food & snacks Paid time off ROLE DESCRIPTION: *****************STATE FARM OFFICE EXPERIENCE REQUIRED****************** As a Customer Service Manager - State Farm Agent Team Member with Rachel Freeny - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.
    $25k-45k yearly est. 15d ago
  • Fixed Ops Service Manager

    Ross Downing

    Customer service manager job in Mobile, AL

    Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a proven Service Manager and leader to oversee and grow a high-performing service department. This role is responsible for driving profitability, operational efficiency, and customer retention through strong leadership, process execution, and team development. If you thrive in leading people, setting clear goals, and running a structured, results-driven department within a growing automotive group, we want to talk to you. Essential Duties & Responsibilities Set, forecast, and achieve departmental goals and objectives Recruit, train, motivate, coach, and evaluate all service department staff Prepare and manage monthly and annual operating budgets Monitor department performance using reports, KPIs, tracking systems, and customer surveys Ensure compliance with manufacturer warranty and policy procedures Lead weekly service department meetings Monitor technician productivity and payroll reporting Maintain high-quality repairs while minimizing comebacks through quality control checks Stay current on new equipment and tools and recommend purchases as needed Serve as the primary liaison between the dealership and factory representatives Manage labor pricing guides and maintenance menus Address customer concerns promptly and professionally in alignment with dealership guidelines Maintain a safe, organized, and professional work environment Stay current with technology and software required for modern dealership operations Systems & Tools Experience Microsoft Office (Teams, Outlook, Excel) X-Time / Dealer FX Dealertrack Qualifications Proven track record of success in an automotive service leadership role Strong leadership and team development skills Excellent customer service and CSI performance Outstanding verbal and written communication skills Ability to perform in a structured, process-driven environment Strong organizational and problem-solving abilities Valid driver's license required Benefits Health, Dental, and Vision Insurance Life Insurance Paid Time Off Employee discounts Professional development and training opportunities Note: Waiting periods may apply. Equal Opportunity Employer Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $49k-93k yearly est. Auto-Apply 1d ago
  • Assistant Service Manager Opportunity in Mobile, AL

    Talon Recruiting

    Customer service manager job in Mobile, AL

    The individual in this position should be personable, a problem solver, a leader of people, ethical, intelligent and able to adapt to all of the forces around them - customers, suppliers, department managers, co-workers, and manufacturers personnel. The individual should have strong organizational skills, good communication skills, excellent customer relations skills, and good computer / systems knowledge. Additional requisites are good working knowledge of equipment operations and mechanical functions; solid shop floor management knowledge; good understanding of financial reporting principles; a solid understanding of pricing principles and discounting effects; ability to give leadership in specialized repairs; supervisory and management training. Reports to VP-Product Support for all job responsibilities. Interprets and implements Service Department policies and procedures as specified by the VP-Product Support. Makes recommendations to the VP-Product Support in reference to the procedures, as they relate to the operations of the Service Department. Makes recommendations as it relates to growing and improving the Service Marketing effort. Review financial reports on a monthly basis - working with the VP-Product Support to insure that all goals and objectives are clear and understood and that a continuous effective plan is in place to control cost and to increase profitability. Insure that sufficient work is processed to maintain a high level of retail work and that proper measures are taken to achieve goals set. Take customer calls for field and shop work; accept jobs brought in for repair to the shop, and dispatch all Field Servicemen - as needed. Provide the direction and leadership required to achieve professional technical services at profitability and quality standards. Supervises the quality of work performed and sees that standards of performances are maintained. Conducts discussions with customer, supports the integrity and reputation of the company as applied to equipment and Service Department responsibilities. Knows at all times the status of current jobs and keeps the Sales Department and management informed of progress. Conduct regular service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage co-worker participation and personal growth. Assist the GM-Product Support in determining service repair methodologies and job flows to maximize the effectiveness, the efficiency and the quality of the repairs. Monitor performance standards and measurements (reviews with Product Support Manager on a monthly basis). Develop and maintain all service efficiency and management reports and reporting methods. Observe service personnel in repair circumstances and provide the coaching necessary to develop diagnostic, safety, clean, efficiency and effective high quality work. Supervise all direct reports and provide individuals the guidance required for them to reach both their corporate and personal goals. Sees that shop tickets and work-orders are properly handled, that proper entries are made concerning time and overtime, and that parts and equipment used are accounted for correctly. Insures that sublet repairs are properly scheduled, completed and that the cost and payment associated with such work are in order. Insures that necessary shop tools and equipment are available and maintained in good order. That new machines and machines going out on demo are clean and in ‘ready-to-go' condition. That follow-up service is conducted as required and in line with factory warranty. Assist safety director in seeing that we comply to all safety guidelines set forth by OSHA: • See that co-workers are informed about safety rules and have proper safety equipment. • See that company's safety rules are enforced and keep a safe working area. This is to include keeping all equipment in a safe usable condition. • Document all accidents and see that injured party gets proper care at prescribed clinic or hospital. Continually monitor the progress of the department and individuals in the service department as it relates toward quality and profit goals. Identify deviations from the plan and recommend and/or take corrective action - informing local Product Support Manager and/or VP-Product Support as deemed necessary. Advise and assist VP-Product Support concerning necessary goodwill and follow-up calls on customer or Sales Department units on which we have performed complete reconditioning or major repair. Handles all customer complaints in a friendly and pleasing manner and reports any condition to VP-Product Support, other department heads, or senior management, as the case might deem necessary. Negotiate settlements within reasonable limits. Hires Service Department personnel - with review and approval from VP-Product Support. Assigns and supervises the work of all Service Department co-workers in the branch, and decides each person in the department job duties. Maintains a neat and orderly office and shop area - a regular ‘housekeeping program' should be in place to insure a clean and very well organized service department. Works closely with the Sales and Parts Departments giving special attention to customer satisfaction. Evaluates the performance of Service Department personnel versus job descriptions, and makes recommendations to the VP-Product Support in regards to salaries and compensation plans. Maintains proper records, submits required reports, checks customer credit, and other administrative details as required by management. Insures that service literature, manuals, reference materials, technical bulletins, etc., is properly maintained and kept up-to-date. Oversee the repair of all Service Department trucks and equipment. Coordinate the painting of equipment with paint contractor, and other repairs as authorized by the Sales Department. Assist on demos, as needed, for Sales Department. Furnish all necessary information and cooperate with Warranty Manager in regard to service reports, product reports and related documents required by each manufacturer the company represents. Coordinate with Warranty Manager and/or Rental Manager the inspection of new equipment, as needed. Prepare and/or assist in preparation of repair estimates for customers or preparation of appraisals for Sales Department on possible trade-in units. Review work-in-process or exception report for all jobs not billed; see that jobs are closed from shop office each day. Follow-up to be sure jobs are returned to the service office for final closing. Audit customer and internal billings for accuracy and fairness In absence of Shop Foreman, supervise as required to maintain acceptable workflow through the shop and in the field. Cooperate with factory service and training representatives to follow-up calls, operation, and maintenance programs on all new unit deliveries. Periodically inspect service trucks for proper maintenance and appearance. Make suggestions and consult VP-Product Support regarding training program input and list of subjects. Build favorable climate with factory representatives and attend Service Manager schools when appropriate. Call on customers on a timely schedule - maintain regular jobsite contacts with customers and prospective customers. Required to take the Parts Manager to lunch twice per month. Qualifications 5+ years of diesel mechanic experience preferred 2-5 years of Fleet or dealership leadership experience preferred Strong leadership, interpersonal, math, and writing skills Ability to prioritize work in a dynamic environment Strong organizational and communication skills is a must Management or customer service experience High school diploma or equivalent required Compensation: Above average industry pay Company truck Medical, Dental & Vision Insurance 401K Plan + Match Profit Sharing Plan Paid vacation and Holidays Short/Long Term Disability Growth opportunities Paid Training Family owned and operated Relocation assistance available for qualified candidates Uniforms provided Career advancement opportunities Continued education, manufacturer hands on and web based training Please send resumes to nate@talonrecruiting.com
    $33k-54k yearly est. 8d ago
  • PUBLIC SERVICE SUPERVISOR I

    Mobile County (Al 4.4company rating

    Customer service manager job in Mobile, AL

    This is supervisory work in directing a crew or crews performing work of a relatively technical nature. JURISDICTIONSYEARLY SALARYMOBILE COUNTY $53,084 - $84,863CITY OF MOBILE$47,000 - $75,137*CITY OF PRICHARD$30,804 - $47,784CITY OF CHICKASAW$33,156 - $51,432CITY OF SARALAND$48,092 - $76,883CITY OF CITRONELLE$37,118 - $59,340CITY OF BAYOU LA BATRE$39,126 - $62,549CITY OF SATSUMA$44,657 - $71,390TOWN OF MOUNT VERNON$34,601 -$55,316MOBILE AREA WATER & SEWER$51,790 - $82,795 MOBILE HOUSING AUTHORITY$50,527 - $80,775 PRICHARD WATER WORKS & SEWER BOARD$48,092 - $76,883CITY OF CREOLA$38,046 - $60,823UTILITIES BOARD OF BAYOU LA BATRE$46,918 - $75,006 * amended 10/05/2024 amended 10/11/2025Minimum Qualification Requirements Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of three years' experience at the level of a Crew Chief, Public Service Worker III or an Equipment Operator II or III; or a combination of education and experience equivalent to these requirements. Special Requirement Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | PUBLIC SERVICE SUPERVISOR I | Class Spec Details (governmentjobs.com). All applications must be submitted online through the Mobile County Personnel Board Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination. A person with a disability may request accommodation by contacting the Mobile County Personnel Board at ************. Adam Bourne, Personnel Director The agencies we serve are equal opportunity employers.
    $53.1k-84.9k yearly 43d ago
  • Assistant Service Manager

    Cowin Equipment Company, Inc.-Mobile 4.0company rating

    Customer service manager job in Mobile, AL

    Title & Dept: ASSISTANT SERVICE MANAGER Direct Supervisor: Product Support Mgr (if applicable) Those Directly Supervised: Service Personnel at Branch Level J ob Requisites: The individual in this position should be personable, a problem solver, a leader of people, ethical, intelligent and able to adapt to all of the forces around them - customers, suppliers, department managers, co-workers, and manufacturers personnel. The individual should have strong organizational skills, good communication skills, excellent customer relations skills, and good computer / systems knowledge. Additional requisites are good working knowledge of equipment operations and mechanical functions; solid shop floor management knowledge; good understanding of financial reporting principles; a solid understanding of pricing principles and discounting effects; ability to give leadership in specialized repairs; supervisory and management training. Detail : 1) Reports to VP-PS for all job responsibilities. 2) Interprets and implements Service Department policies and procedures as specified by the VP-PS. 3) Makes recommendations to the VP-PS in reference to the procedures, as they relate to the operations of the Service Department. 4) Makes recommendations as it relates to growing and improving the Service Marketing effort. 5) Review financial reports on a monthly basis - working with the VP-PS to insure that all goals and objectives are clear and understood and that a continuous effective plan is in place to control cost and to increase profitability. 6) Insure that sufficient work is processed to maintain a high level of retail work and that proper measures are taken to achieve goals set. 7) Take customer calls for field and shop work; accept jobs brought in for repair to the shop, and dispatch all Field Servicemen - as needed. 8) Provide the direction and leadership required to achieve professional technical services at profitability and quality standards. 9) Supervises the quality of work performed and sees that standards of performances are maintained. Conducts discussions with customer, supports the integrity and reputation of the company as applied to equipment and Service Department responsibilities. 10) Knows at all times the status of current jobs and keeps the Sales Department and management informed of progress. 11) Conduct regular service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage co-worker participation and personal growth. 12) Assist the GM-PS in determining service repair methodologies and job flows to maximize the effectiveness, the efficiency and the quality of the repairs. - SERVICE MANAGER 13) Monitor performance standards and measurements (reviews with Product Support Manager on a monthly basis). 14) Develop and maintain all service efficiency and management reports and reporting methods. 15) Observe service personnel in repair circumstances and provide the coaching necessary to develop diagnostic, safety, clean, efficiency and effective high quality work. 16) Supervise all direct reports and provide individuals the guidance required for them to reach both their corporate and personal goals. 17) Sees that shop tickets and work-orders are properly handled, that proper entries are made concerning time and overtime, and that parts and equipment used are accounted for correctly. 18) Insures that sublet repairs are properly scheduled, completed and that the cost and payment associated with such work are in order. 19) Insures that necessary shop tools and equipment are available and maintained in good order. That new machines and machines going out on demo are clean and in ‘ready-to-go' condition. That follow-up service is conducted as required and in line with factory warranty. 20) Assist safety director in seeing that we comply to all safety guidelines set forth by OSHA: • See that co-workers are informed about safety rules and have proper safety equipment. • See that CEC's safety rules are enforced and keep a safe working area. This is to include keeping all equipment in a safe usable condition. • Document all accidents and see that injured party gets proper care at prescribed clinic or hospital. 21) Continually monitor the progress of the department and individuals in the service department as it relates toward quality and profit goals. 22) Identify deviations from the plan and recommend and/or take corrective action - informing local Product Support Manager and/or VP-PS as deemed necessary. 23) Advise and assist VP-PS concerning necessary goodwill and follow-up calls on customer or Sales Department units on which we have performed complete reconditioning or major repair. 24) Handles all customer complaints in a friendly and pleasing manner and reports any condition to VP-PS, other department heads, or senior management, as the case might deem necessary. Negotiate settlements within reasonable limits. 25) Hires Service Department personnel - with review and approval from VP-PS. 26) Assigns and supervises the work of all Service Department co-workers in the branch, and decides each person in the department job duties. 27) Maintains a neat and orderly office and shop area - a regular ‘housekeeping program' should be in place to insure a clean and very well organized service department. 28) Works closely with the Sales and Parts Departments giving special attention to customer satisfaction. 29) Evaluates the performance of Service Department personnel versus s, and makes recommendations to the VP-PS in regards to salaries and compensation plans. 30) Maintains proper records, submits required reports, checks customer credit, and other administrative details as required by management. 31) Insures that service literature, manuals, reference materials, technical bulletins, etc., is properly maintained and kept up-to-date. 32) Oversee the repair of all Service Department trucks and equipment. 33) Coordinate the painting of equipment with paint contractor, and other repairs as authorized by the Sales Department. 34) Assist on demos, as needed, for Sales Department. 35) Furnish all necessary information and cooperate with Warranty Manager in regard to service reports, product reports and related documents required by each manufacturer CEC represents. Job Description - SERVICE MANAGER 36) Coordinate with Warranty Manager and/or Rental Manager the inspection of new equipment, as needed. 37) Prepare and/or assist in preparation of repair estimates for customers or preparation of appraisals for Sales Department on possible trade-in units. 38) Review work-in-process or exception report for all jobs not billed; see that jobs are closed from shop office each day. Follow-up to be sure jobs are returned to the service office for final closing. 39) Audit customer and internal billings for accuracy and fairness. 40) In absence of Shop Foreman, supervise as required to maintain acceptable workflow through the shop and in the field. 41) Cooperate with factory service and training representatives to follow-up calls, operation, and maintenance programs on all new unit deliveries. 42) Periodically inspect service trucks for proper maintenance and appearance. 43) Make suggestions and consult VP-PS regarding training program input and list of subjects. 44) Build favorable climate with factory representatives and attend Service Manager schools when appropriate. 45) Call on customers on a timely schedule - maintain regular jobsite contacts with customers and prospective customers. 46) Required to take the Parts Manager to lunch twice per month. Secondary Job Duties: 1) Performs any other duties as assigned by the VP-PS or local Product Support Manager. Note: All work must be performed in a safe and orderly fashion. Must adhere to all CEC safety rules. Must be aware of OSHA / MSHA standards relating to the heavy equipment industry and adhere to these while performing job duties. Personal protective equipment must be worn as dictated by job duties. This personal equipment shall be maintained in a clean and usable state.
    $33k-45k yearly est. 8d ago
  • Service Manager

    ITW Covid Security Group

    Customer service manager job in Mobile, AL

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. Job Description The Service Manager will provide support to the District Manager and will be required to assume advanced responsibilities in support of the branch and its daily operations. This position will provide support in the terms of the overall branch and individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets. The Service Manager will also be required to support and enforce all company policies and guidelines required by Hobart Service and assist the District Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for assisting the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians and lower-level supervisory staff (where applicable). Responsibilities include developing, maintaining and managing a highly technical field service team. Our Field Service Technicians are accountable for customer commercial food service equipment installations, preventative maintenance, equipment upgrades and updates, sales support for new systems, establishing and growing customer relationships, and creating and implementing a strategy focused on achieving/exceeding financial and customer satisfaction results. In addition, this position is responsible for continued employee development and increasing employee retention and engagement levels. Manage regular maintenance for service vehicles. Qualifications High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelors degree Experience effectively managing customer relations dealing directly with customers Ability to effectively demonstrate productivity tools, i.e. Microsoft Office Achieve targets and goals with minimal supervision. Strong communication skills verbal and written Electrical and mechanical service experience Valid driver's license Preferred Qualifications 5-7 years demonstrated proficiency in a field service role Ability to understand financial information such as margins, labor cost, mark-ups and expense control Working knowledge of Branch operating systems Customer Relations Management /Sales experience Associates degree or prior Hobart Service supervisory experience Additional information Why work for us? Competitive pay Great insurance options with low premiums Paid vacation and holidays 401K with company match Extensive on-the-job, online, and classroom training Service vehicle, uniforms, and safety equipment provided Safety-conscious work environment Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at **************************** to request assistance. No other requests will be acknowledged. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
    $48k-83k yearly est. Auto-Apply 49d ago
  • Fire Alarm Service Manager

    Impact Fire Services, LLC

    Customer service manager job in Mobile, AL

    Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants. Benefits of joining Impact Fire Services When you join Impact Fire you will receive: + Competitive compensation + Pay is on a weekly cycle, every Friday + Career Advancement Opportunities + Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays + Company paid short and long-term disability + Immediately vested in our 401(k) company match + Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. + Exceptional guidance and support from our managers + Collaborative culture & environment + Robust training opportunities with company reimbursement upon achieving required licensing + Apprenticeship programs for fire sprinkler, fire alarm and inspection positions + Opportunity to work alongside some of the best talent in the fire protection industry Position is located in Mobile, Alabama. We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This is a leadership position with strong potential for career advancement. We are committed to promoting from within and offer clear pathways to higher-level roles for high-performing team members. Key Responsibilities: + Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts. + Lead and support the Service Coordination team to ensure efficient work order management and completion. + Provide accurate labor forecasting and resource planning. + Collaborate with leadership to set and achieve strategic and operational goals. + Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide. + Ensure recruitment and employment practices align with company policies and compliance standards. + Foster strong customer relationships through proactive communication and responsive service. + Promote and enforce health and safety standards, working closely with Safety support services. + Mentor team members and cultivate a strong safety culture. + Support sales efforts through contract review, estimating, and business development activities. + Drive operational improvements and cost-effective practices. + Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction. Qualifications: + 5+ years of experience in fire alarm service and management. + NICET certification(s) in Fire Alarm and/or Special Hazards. + Ability to meet state and local licensure requirements. + Strong understanding of cost control, invoicing, and business operations. + Proven leadership and team-building skills. + Excellent communication, organizational, and administrative abilities. + Experience with business development and customer relationship management. + Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive). + Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. Job Details Pay Type Hourly
    $48k-83k yearly est. 6d ago
  • Service Manager

    Fairstead ESC

    Customer service manager job in Mobile, AL

    Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical Insurance through Meritain Health. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************
    $48k-83k yearly est. Auto-Apply 2d ago
  • Fire Alarm Service Manager

    Impact Fire

    Customer service manager job in Mobile, AL

    is located in Mobile, Alabama. We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This is a leadership position with strong potential for career advancement. We are committed to promoting from within and offer clear pathways to higher-level roles for high-performing team members. Key Responsibilities: Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts. Lead and support the Service Coordination team to ensure efficient work order management and completion. Provide accurate labor forecasting and resource planning. Collaborate with leadership to set and achieve strategic and operational goals. Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide. Ensure recruitment and employment practices align with company policies and compliance standards. Foster strong customer relationships through proactive communication and responsive service. Promote and enforce health and safety standards, working closely with Safety support services. Mentor team members and cultivate a strong safety culture. Support sales efforts through contract review, estimating, and business development activities. Drive operational improvements and cost-effective practices. Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction. Qualifications: 5+ years of experience in fire alarm service and management. NICET certification(s) in Fire Alarm and/or Special Hazards. Ability to meet state and local licensure requirements. Strong understanding of cost control, invoicing, and business operations. Proven leadership and team-building skills. Excellent communication, organizational, and administrative abilities. Experience with business development and customer relationship management. Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive). Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
    $48k-83k yearly est. 4d ago
  • Commercial Roofing Service Manager

    National Roofing Contractors Association 3.6company rating

    Customer service manager job in Mobile, AL

    Nations Roof is seeking a Commercial Roofing Service Manager, responsible for managing the business of roofing services activities of department from communication with customers to field staff general day to day items production schedule and safety audits and repairs. Nations Roof is one of the largest and fastest growing commercial roofing contractors ranked #4 in 2021 Top Roofing Contractors in the US. We were founded to give today's businesses a clear choice for trustworthy cost-effective roofing solutions. At Nations Roof we embrace safety as an important part of a job well done. Nations Roof is an expert in every type of roofing waterproofing coating green and metal system application. Our emphasis is not just project based: we work to understand the budgets solutions and maintenance that fit best with all roofing assets. Benefits Include: Premium Wages and Exceptional Benefits: • Company, Vehicle Phone and Computer • Medical, Dental and Vision Benefits • Accident and Disability Insurance • Life Insurance • Holiday and Vacation • 401(K) with employer match Functions: • Management of hiring and training employees • Promote and enforce employee safety and facility security measures • Work closely with sales team and clients regarding upcoming projects needs • Create service and installation schedules and ensure material and equipment are on time • Quotes and proposals for maintenance repairs and mechanical upgrades as well as roof replacement • Financial analysis of projects in progress and jobs completed • Purchasing of tools and equipment • Maintain and monitor sales and invoiced summary • Review and approve/deny all requests for status changes and pay increases of all field staff • Maintain and develop new and existing customers • Review business needs and formulate annual budget for review We are an Equal Employment Opportunity and E-Verify compliant Employer. Our company is a Drug Free Workplace. All candidates need to be authorized to work in the U.S. APPLY
    $48k-74k yearly est. 4d ago
  • Services Experience Manager - Mobile AL

    Best Buy 4.6company rating

    Customer service manager job in Mobile, AL

    As the Retail Services Experience Manager, you'll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You'll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You'll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You'll also be responsible for driving employee development and performance management. What you'll do Manage the store's services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals Drive revenue and operating income growth by tailoring your leadership to each location's needs Basic qualifications 2 years of experience as a supervisor or manager in business, military or related fields 2 years of experience in sales, customer service or consumer electronics repair 1 year of experience managing and reviewing operational expenses and revenue Preferred qualifications Inventory control and/or technology repair experience Multi-location retail experience What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
    $42k-55k yearly est. 21d ago
  • Field Service Manager

    Shermco 4.7company rating

    Customer service manager job in Creola, AL

    Job Title: Field Service Manager Responsibilities Responsibilities: * Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts. * Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed. * Participate in the development and execution of annual business plans. * Lead business development efforts, providing strategic direction and oversight to the sales team. * Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff. * Promote and enforce company safety policies and ensure participation in new hire and annual safety training. * Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures. * Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions. * Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement. * Mentor and develop subordinate managers to strengthen leadership and technical capabilities. * Perform other duties as needed to support organizational success. Qualifications Qualifications: * High school diploma required; Bachelor's degree in business, engineering, or related field preferred. * 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services). * Demonstrated ability to mentor, coach, and lead technical teams. * Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint). * Strong business acumen, including P&L analysis and forecasting. * Excellent verbal and written communication skills. * Willingness to travel overnight (up to 25%). * Must have a valid driver's license with a clean driving record. * Must pass pre-employment drug screening, background check, and physical examination. EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace. NO AGENCIES PLEASE Pay Range USD $135,000.00 - USD $145,600.00 /Yr.
    $135k-145.6k yearly 8d ago
  • Manager - Full Service - Foley, AL

    HHB Restaurant Recruiting

    Customer service manager job in Foley, AL

    Job Description Are you a hardworking, service-minded leader with a real passion for the hospitality industry? Are you looking to take a step towards building your restaurant manager career, instead of just working a job? We need extraordinary leaders like you to apply for this full-service restaurant management position in Foley, AL As a Restaurant Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you. You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers. Outstanding Benefits Health Benefits Industry Standard Work Week (50-55 hour target) Attainable Bonus Program $55K - $65K Salary Equal Opportunity Employer Key Responsibilities: Practice safety as priority #1 for your restaurant team and customers Maintain a high ratio of return customers through great service Oversee guest services and resolve issues Coach and develop restaurant employees to build a cohesive team Promote, demonstrate, and lead a memorable customer restaurant experience You will: Have a minimum of 2 years in Restaurant Management Show success in previous positions Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time Be able to thrive in a quick-paced environment Demonstrate outstanding leadership, communication, and training Have a stable work history Does this sound like you? We'd love to hear from you! Apply today!
    $55k-65k yearly 12d ago
  • Fleet Services Supervisor

    Baldwin EMC 3.8company rating

    Customer service manager job in Summerdale, AL

    Job DescriptionSalary: How to Apply for the Fleet Services Supervisor . To proceed with your application, please follow these steps: Step 1: Download the Baldwin EMC Application Click [here] to download the Baldwin EMC application. Save the file to your computer for easy access. Applicants must submit a completed Baldwin EMC employment application to be considered for the position. Step 2: Complete the Baldwin EMC Application Open the Baldwin EMC application file that you have downloaded. Fill out all required fields accurately. Review your Baldwin EMC application to ensure all information is correct and complete. Step 3: Prepare Your Documents If required, gather any supporting documents (e.g., rsum, cover letter, certifications). Save all documents in a compatible format (PDF preferred). Step 4: Upload Your Baldwin EMC Application Click the 'Apply' button on the job posting page. Follow the prompts to upload your completed Baldwin EMC application and any supporting documents. Step 5: Submit and Confirm Double-check that you have uploaded all necessary files. Submit your Baldwin EMC application. You should receive a confirmation email once your submission is successful. We appreciate your interest and look forward to reviewing your application! NOTICE OF JOB VACANCY Job Title: Fleet Services Supervisor Department: Fleet Work Location: Summerdale, AL Job Type: Full Time Essential Job Duties and Responsibilities Visits and monitors work locations to verify that maintenance and repair activities are performed correctly and identifies training needs to improve efficiency, safety, and quality of work. Assists the Fleet Service Manager with departmental operations, including budgeting support, staffing needs, and the acquisition or disposition of tools and equipment. Provides hands-on assistance across work areas as needed to support workload demands and maintain service continuity. Applies advanced knowledge of mechanical systems, including hydraulics, transmissions, track systems, electrical and fuel systems, and related components, to maintain, diagnose, and repair Cooperative fleet vehicles and equipment. Performs supervisory and human resources functions for assigned employees, including work direction, performance feedback, evaluations, and training coordination. Ensures work orders, parts usage, and maintenance documentation are accurate, complete, and entered into required systems upon completion of work. Monitors and maintains appropriate inventory levels of fuel, oils, and related supplies to support fleet operations. Qualifications High school graduate or equivalent. Technical, CDL License, Fluid Power Certification, MACS Certification, Heavy Duty Brake Certification. Automotive/equipment repair, maintenance, and advanced diagnostic equipment experience required. Supervisory experience preferred. Strong verbal and written communications. Valid drivers license. Working Conditions Office/Field environment. Travel to workshops to improve skills and stay abreast of new procedures and technologies. Subject to call out during adverse weather conditions or other emergencies. Base Salary: Qualified applicants can expect competitive wages with opportunities for long-term growth. Insurance: Blue Cross Blue Shield Dental/Health/Vision Coverage Long Term Disability Aflac Cancer Coverage 24-Hour Accident and Business Travel Insurance Life/AD&D Insurance Retirement: NRECA Retirement Security Plan NRECA 401 (k) Pension Plan Other Benefits: Flexible Spending Account Healthcare and Dependent Care Paid Time Off Sick Leave Paid Holidays Telemedicine Wellness Program Group Emergent and Air Emergent Transportation Coverage 9/80 Work Schedule Professional Development: The Cooperative is committed to mentoring and investing in the professional development of its employees. The Cooperative values professionalism, safety, teamwork, integrity, leadership, and empathy in a team environment. This notice of job vacancy is not intended to provide a comprehensive listing of theactivities, duties, or responsibilities required of the employee for this job. THE DEADLINE TO APPLY IS THURSDAY, JANUARY 29, 2026, AT 4:00 PM CST. Baldwin EMC 19600 State Highway 59 Summerdale, AL 36580 D **************************
    $38k-49k yearly est. 13d ago
  • (Hot Jobs)Landscape Services Supervisor (City of Mobile PR - Recreation)

    Mobile County (Al 4.4company rating

    Customer service manager job in Mobile, AL

    This is administrative and field work in the organizing, coordinating and supervising of skilled, semiskilled and unskilled workers in all aspects of the landscape enhancement functions of the City of Mobile Parks Department. JurisdictionStarting Salary RangeCity of Mobile $63,204 - $80,904 Minimum Qualification Requirements: Attainment of a minimum of a bachelor's degree from a recognized college or university in Landscape Architecture, Landscape Design, Ornamental Horticulture, or a closely related field, and preferably a minimum of one year experience in landscape design or horticulture management and supervision; or a combination of education and experience equivalent to these requirements. Special Requirement: Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | LANDSCAPE SERVICES SUPERVISOR | Class Spec Details. All applications must be submitted online through the Mobile Civil Service Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. If needed, computers are available in our office at 1809 Government Street, Mobile, AL. Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays. A person with a disability may request accommodation by contacting the Mobile Civil Service at ************. Adam Bourne, Civil Service Director The agencies we serve are equal-opportunity employers
    $63.2k-80.9k yearly 22d ago
  • Fleet Services Supervisor

    Baldwin EMC 3.8company rating

    Customer service manager job in Summerdale, AL

    How to Apply for the Fleet Services Supervisor . To proceed with your application, please follow these steps: Step 1: Download the Baldwin EMC Application Click [here] to download the Baldwin EMC application. Save the file to your computer for easy access. Applicants must submit a completed Baldwin EMC employment application to be considered for the position. Step 2: Complete the Baldwin EMC Application Open the Baldwin EMC application file that you have downloaded. Fill out all required fields accurately. Review your Baldwin EMC application to ensure all information is correct and complete. Step 3: Prepare Your Documents If required, gather any supporting documents (e.g., résumé, cover letter, certifications). Save all documents in a compatible format (PDF preferred). Step 4: Upload Your Baldwin EMC Application Click the 'Apply' button on the job posting page. Follow the prompts to upload your completed Baldwin EMC application and any supporting documents. Step 5: Submit and Confirm Double-check that you have uploaded all necessary files. Submit your Baldwin EMC application. You should receive a confirmation email once your submission is successful. We appreciate your interest and look forward to reviewing your application! NOTICE OF JOB VACANCY Job Title: Fleet Services Supervisor Department: Fleet Work Location: Summerdale, AL Job Type: Full Time Essential Job Duties and Responsibilities Visits and monitors work locations to verify that maintenance and repair activities are performed correctly and identifies training needs to improve efficiency, safety, and quality of work. Assists the Fleet Service Manager with departmental operations, including budgeting support, staffing needs, and the acquisition or disposition of tools and equipment. Provides hands-on assistance across work areas as needed to support workload demands and maintain service continuity. Applies advanced knowledge of mechanical systems, including hydraulics, transmissions, track systems, electrical and fuel systems, and related components, to maintain, diagnose, and repair Cooperative fleet vehicles and equipment. Performs supervisory and human resources functions for assigned employees, including work direction, performance feedback, evaluations, and training coordination. Ensures work orders, parts usage, and maintenance documentation are accurate, complete, and entered into required systems upon completion of work. Monitors and maintains appropriate inventory levels of fuel, oils, and related supplies to support fleet operations. Qualifications High school graduate or equivalent. Technical, CDL License, Fluid Power Certification, MACS Certification, Heavy Duty Brake Certification. Automotive/equipment repair, maintenance, and advanced diagnostic equipment experience required. Supervisory experience preferred. Strong verbal and written communications. Valid driver's license. Working Conditions Office/Field environment. Travel to workshops to improve skills and stay abreast of new procedures and technologies. Subject to call out during adverse weather conditions or other emergencies. Base Salary: Qualified applicants can expect competitive wages with opportunities for long-term growth. Insurance: Blue Cross Blue Shield Dental/Health/Vision Coverage Long Term Disability Aflac Cancer Coverage 24-Hour Accident and Business Travel Insurance Life/AD&D Insurance Retirement: NRECA Retirement Security Plan NRECA 401 (k) Pension Plan Other Benefits: Flexible Spending Account Healthcare and Dependent Care Paid Time Off Sick Leave Paid Holidays Telemedicine Wellness Program Group Emergent and Air Emergent Transportation Coverage 9/80 Work Schedule Professional Development: The Cooperative is committed to mentoring and investing in the professional development of its employees. The Cooperative values professionalism, safety, teamwork, integrity, leadership, and empathy in a team environment. This notice of job vacancy is not intended to provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. THE DEADLINE TO APPLY IS THURSDAY, JANUARY 29, 2026, AT 4:00 PM CST. Baldwin EMC 19600 State Highway 59 Summerdale, AL 36580 D **************************
    $38k-49k yearly est. 11d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Mobile, AL?

The average customer service manager in Mobile, AL earns between $28,000 and $88,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Mobile, AL

$50,000

What are the biggest employers of Customer Service Managers in Mobile, AL?

The biggest employers of Customer Service Managers in Mobile, AL are:
  1. IET
  2. Ohana Outreach Financial
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