Customer service manager jobs in New Windsor, NY - 596 jobs

We have been retained to identify a Bilingual Plant Manager for a rapidly growing bakery operation. The ideal candidate brings a servant leadership approach and a proven ability to develop people, processes, and systems to deliver high-quality products efficiently. This role combines hands-on operational leadership with the capability to enhance systems and drive improvements in safety, quality, productivity, and cost performance. We're seeking someone who can scale with growth and lead effectively in a fast-paced environment. Ideal candidates will have the following: Minimum of 5 years leading operations for a food manufacturing plant Bilingual in Spanish is a requirement Understanding of KPI's and how to implement Coaching and mentoring leadership style Hands-on team player who engages the people Bakery experience is a huge plus Food Manufacturing is a must Location: Paterson, NJ

Aires (************** has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have... An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment An excellent career opportunity is currently available for a Client Service Manager reporting to the Aires Danbury, CT office. This exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience. Position Responsibilities: Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships. Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results. Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Provides training to new and existing team members on client specific policies and processes. Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires' technology, products and services. Proactively monitors client programs, project outcomes, and overall satisfaction. Leads implementation and client transition process for low to moderate volume clients. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Drives business and strategy review process. Applies retention and recovery strategies to retain longstanding client relationships. Required Qualifications: High School Diploma/GED required, Associate's or Bachelor's degree preferred. Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate. Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus. Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions. Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed. Additional Qualifications: Excellent customer service and administrative skills Computer literacy with MS Office products, and ability to grasp proprietary software Demonstrated ability to manage multiple competing tasks Ability to follow policies and procedures Can-do attitude Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation. American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at .

About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

Ready to shape the future of work? At Genpact, we do not just adapt to change-we drive it. AI and digital innovation are redefining industries, and we are leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that is shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Specialty Data Strategy & Analytics !! This role requires client facing experience and collaborating with client and Genpact teams to lead Specialty Care work stream through producing insights around client's specialty products and performance using pharma commercial data. Work with business teams such as Brand teams, Sales and Marketing analysts to define business rules, define metrics. Provide data and analytics services for client specialty care products. Data analytics and reporting services. Experienced in data related reviews, specialty pharmacy and other patient services programs with close interaction with the Specialty Analytics and Reporting. Responsibilities Has worked extensively in the life sciences analytics space with hands on experience in LSH domain under consulting analytics The role demands for a highly dynamic professional who can work individually and provide guidance/interact to/with team members Relevant experience in data strategy and analytics in Pharmaceutical commercial - Sales and Marketing preferably in specialty brands Host business workshops (Brand, consumer marketing, Sales, Field, Value & Access, Payor Relations, Patient Excellence, etc.) Collate business questions/insights mapped to use cases (business goals) and identify internal and external Data Needs Evaluate Data Sources (existing internal and proposed external) FIA, DIA preparation to map data Assets required for insights (to support patient services and business objectives) Execute multiple reporting/analytics projects to meet quality requirements through establishing and following work plans, gathering business requirements, and coordinating with onshore and offshore teams Serves as onshore point of contact for Client and offshore team providing regular communication on project status, collects requirements, scopes analytics and reporting requests and coordinates with offshore team for delivery. Experienced with client management, scoping for projects Good understanding of Specialty Pharmacy business and data sets- such as IQVIA, Veeva, and other third-party data providers. Ability to successfully collaborate with client to understand requirements and propose solutions Experience with specialty analytics services like patient analytics, specialty marketing analytics, specialty launch support· Ensure delivery of projects within timelines Qualifications we seek in you! Bachelor's/Graduation or Equivalent degree Pharma experience with strong data sources knowledge preferably in Specialty care therapy areas Experience in leading the vendor meetings Good analytical skills and problem-solving skills. Experience in SQL Understanding of BI tools such as Tableau or similar preferred Effective communication and interpersonal skill. Preferred Qualifications/ Skills Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers. Good Excel/Presentation skills Good project management and problem-solving skills Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let us build tomorrow together. The approximate annual base compensation range for this position is $150,000 to $160,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Work-from-Anywhere Roles - “Los Angeles California-based candidates are not eligible for this role” Location-based Roles : Danbury, CT area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Working at Ulster Savings Bank At Ulster Savings Bank, you'll be part of an enthusiastic team of people where we believe in working closely together for the benefit of our customers, communities, and each other. When you add this to an environment that allows skills and experience to bring forth growth and change, you'll find plenty of room to grow professionally. Final candidates are subject to a pre-employment background check, which will include, but is not limited to credit history. We offer an excellent benefit package, including: Paid Time Off (PTO) Paid Holidays Medical, Dental and Vision insurance Matching 401k plan Educational Assistance. We invite you to visit Ulster Savings Bank to learn more about our Benefits Package. why-us/career-opportunities/ Ulster Savings Bank is officially Certified by Great Place To Work! We received this designation thanks to feedback from our remarkable team regarding their experiences at Ulster Savings Bank. Great Place To Work is a recognized authority in assessing workplace culture, employee satisfactions, and the type of leadership that fosters creativity, strengthens teams, and drives business growth. QualificationsJob Summary: The Personal Lines Manager leads our Personal Lines Sales and Account Management team. This role is responsible for supervising staff, ensuring high customer satisfaction, staff coaching and professional development, managing workflows, implementing policies, and handling complex client escalations. This position requires technical expertise in personal lines and requires strong leadership, problem-solving, and insurance knowledge. Every position within the agency is tied to profit and therefore maintaining customer retention, driving growth, and building relationships with customers, staff and carriers is a key driver of our success. Essential Skills Proven ability to lead, coach, and develop a team of Personal Lines Account Managers. Strong understanding of Personal Lines insurance products, sales, and customer service. Knowledge of insurance agency operations, workflows, and management systems. Ability to design and implement processes to support staff performance and operational efficiency. Strong judgment in prioritizing multiple responsibilities and guiding staff toward results. Excellent verbal and written communication, with the ability to build relationships across customers, staff, and carriers. Essential Duties and Responsibilities Directly manage the Personal Lines Sales and Account Management teams, including supervision, coaching, and professional development. Set performance expectations and monitor key performance indicators to ensure sales, service, and retention goals are met. Provide guidance and standards to maintain exceptional customer satisfaction. Represent insurance agency at networking and community events Foster a high-performing, motivated, and accountable Personal Lines team culture. Collaborate with staff to resolve client issues, improve processes, and drive revenue growth. Audit workflows, policies, and procedures to ensure efficiency and regulatory compliance. Support budget development and monitor departmental financial health. Any other duties as assigned by management. Minimal Requirements At least three years of insurance agency experience, with significant exposure to Personal Lines. At least three years of management experience with a proven ability to lead teams, oversee daily operations, and drive process improvements. Intermediate proficiency in Microsoft Office Suite and agency management systems. Valid NYS P&C license. Valid NYS driver's license. Ability to travel to and work out of additional locations upon requests. Ulster Savings Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability or protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.

Hudson Valley Credit Union is currently recruiting for a Supervisor Commercial Loan Servicing. Primary function: Supervise the daily operations and staff related to the servicing of commercial loans, commercial real estate mortgages and lead lender participation loans, to include payments, commercial tax/insurance escrow functions, hazard insurance tracking, maintenance and IRS tax reporting. Coordinate the workflow for assigned personnel, set deadlines, ensure procedures are compliant with state and federal lending regulations and followed. Review the servicing area processes and procedures for continuous improvement. Responsibilities Supervise the daily functions and staff responsible for servicing commercial loans and commercial real estate mortgages/participations. Establish, monitor and ensure that service level agreements related to commercial servicing functions are met. Provide supervision, coaching, training, development, and performance evaluations of staff. Handle all human resource needs of department's employees. Measure and coach staff in regards to productivity, quality, member service expectations and goals. Conduct regular department meetings, one-on-one meetings and training sessions. Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards. Interview and hire new staff as needed. Ensure tax/insurance payments are made on time and valid insurance is properly in place for the life of the loan to minimize risk and liability. Establish, review and maintain member escrow accounts where applicable. Coordinate with outside legal counsel in review and preparation of Subordination Agreements, Assignments of Mortgage, deed changes and Partial Release of mortgaged premise. Review and approve releasing of funds Monitor monthly remittance process to ensure timely and accurate reporting to participants for commercial participation mortgage loans serviced by CU. Responsible for resolution of member issues in a timely manner. Supervisor contributes to the process to ensure overall member satisfaction. Ensure HVCU liens are perfected on all collateral loans. Ensure Lien Releases and mortgage satisfactions are prepared within the allotted time frame required by state law. Ensure secured loans are continually collateralized. Ensure proper record retention and that loan documentation is maintained and loans are being properly processed and serviced. Interact with the various external vendors that support servicing activities, for example: collateral protection, lien filing, tax monitoring, hazard and flood insurance. Create and implement department procedures and staff developmental plans. Continuously review and update procedures and forms for compliance and accuracy. Implement necessary changes to improve efficiency for the effectiveness of the department and disseminate information to staff. Responsible for coordination of Commercial Loan Servicing daily, weekly, monthly, quarterly, annual and year end reports including IRS reporting, Escrow Analysis and member statements. Ensure servicing software compatibility and compliance to areas within the Credit Union; IT, Accounting, Member Debt Solutions, Branches, Compliance, Internal Audit. Works with vendors and other areas as needed to ensure proper servicing system functionality. Ensure compliance with Credit Union policies and procedures as well as federal and state regulatory requirements. Perform research and responds to internal audit and external audit requests. Serve as the back up to the Consumer and Commercial Loan Servicing Manager and acts on his/her behalf. Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned. Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism. Responsible for regular and predictable attendance including punctuality. Qualifications High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required. Minimum 2 years Loan servicing, preferably in commercial, and/or residential mortgage areas experience required. Minimum 1 years Supervisor experience, preferably in the lending environment preferred. Click here to view full job description Why Choose HVCU? Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work! Employee Perks: Base & Variable Pay Structures Paid Personal, Holiday & Volunteer Time Off Professional Development & Training Student Loan Repayment & Tuition Reimbursement Programs Medical, Dental & Vision Coverage 401(k) With Employer Match & Non-Elective Employer Contribution Life, Short-term & Long-term Disability Insurances Discounted Loan Rates & Fees Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Customer Service, New York is responsible for the overall environment of the customer service office(s), walk-in payment center(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide supervision to the New York Customer Service Leader and CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor oversees the daily assignments bargaining unit employees in the New York - West Nyack Office, assuring that all activities are performed in an efficient and professional manner, in order to maintain set metrics and key performance indicators tracked by the Director of Customer Service and Metering. This role will also support the customer operations in other geographies that are a part of the New York division and serve as a resource divisionally in both customer service office and field functions, as needed. The incumbent is responsible for providing an enhanced customer experience by meeting targeted call center, backoffice, revenue integrity, collections and field service metrics for approximately 127,000 customers. Provides daily direction and communication to employees so customer inquiries, field orders, regulatory complaints, and INCOME controls are all handled in a timely, efficient and knowledgeable manner. Primary Duties/Responsibilities: * Managing customer expectations to continuously improve Customer Satisfaction Surveys as well as reduce regulatory complaints. * Maintain adequate call center, backoffice, revenue, collection and field service metrics as directed by the Manager(s) or Director of Customer Operations. * Scheduling and supervising daily collection and service field work and scheduling monthly field visits to determine if collection staff are following all safety standards, as well as, optimally routing their routes and completing work. * Manage call escalations for customers at every level, basically serve as the first point of contact at the management level. * Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or over the phone. * Manage all daily / weekly / monthly INCOME controls for auditing purposes. * Working closely with the Non Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. * Cover the Customer Service Department and/or Metering Department in NY and/or Westchester offices or divisionally as needed in any of the NY division office locations. * As requested, manage other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Director of Customer Service & Metering. * Managing the Call Center and Walk in Office: * Responsible for ensuring customers are being responded to in a quick, and efficient manner by staff. * Scheduling daily workloads to meet demands on the phones, and backoffice exceptions. * Responsible for managing the cash collection process in the office to meet all auditing concerns as well as timely deposits of cash and checks. * Diligently respond to customer escalations in a professional and respectful manner whether over the phone or at the front counter. * Ensure staff have adequate supplies, and tools to perform their daily work load. * Perform call monitoring and provide feedback to staff for improvement. * Develop a friendly office environment and atmosphere to improve productivity of staff by providing staff with awards, and incentives. * Update the phone system as needed with emergency main break information, updates on discolored water or main breaks. * Managing Regulatory and Customer Complaints: * Ensure that all regulatory complaints are responded to in an efficient manner with a resolution that follows NYS Public Service Commission guidelines and satisfies the customer to the best of our ability. * Work with the regulator to settle cases, come to agreements with customers, and attend informal hearings with the regulator. * Work with customers on a case-by-case basis to come to an agreement or understanding of their issue and resolution of that issue. * Managing Collections & Field Service: * Work closely with staff to provide them feedback on the top collection candidates for termination of service. * Closely work with the Manager and/or Director of Customer Service to develop strategies and plans for collection activities such as additional phone calls, and letter campaigns. * Keep close financial benchmarks to track accounts receivables. * Work closely to monitor and review write off reports as well as Penn Credit reports for accuracy. * Handles processing of all bankruptcy accounts. * Monthly review and resolution of all customer disputes by working with the meter department on collecting meter test results and providing that information to customers. * Daily/Weekly/Monthly review and assignment of field service work routing, ensuring customer expectations/appointments are met, including providing support to meter department staff in office and in the field to ensure work completion rates. * Managing Revenue Integrity and Non-Revenue Water Initiatives: * Review accounts requesting leak adjustments to make determinations and discuss cases with customers, and areas for future improvements. * Review and monitor "pending bills" in the billing system to make sure bills are being generated timely. * Process all back office work timely and avoid estimating bills due to field work (i.e. meter change outs, radio device change outs). * Monthly review of Top 200 users to make sure billing on time. * Work closely with metering on Strategic Meter initiative to update the billing system in a timely manner. * Work closely with the Planning and Metering Department to ensure all new properties are receiving bills in a timely manner. * Test new rates in the billing system and assist the rates department with monitoring surcharges. * Ensure staff review and work with the metering department on the zero consumption, vacant properties with consumption and consecutive estimate reports. * Managing bill segment "to do's" in the billing system to make sure staff are working them timely. * Other Responsibilities: * Comply with all INCOME, regulatory and tariff processes and procedures. * Assist the Manager(s) of Customer Operations, Manager of Metering and Supervisor of Metering, with ongoing divisional projects for improving the customer experience (i.e. CC&B Upgrades, Web Upgrades, etc.) * Work closely with Local Union Officials and unit bargaining employees for discipline and disputes. Qualifications Education/Experience/Background: * Bachelor's Degree or 5 years of experience of experience managing a team. * Minimum of 5 years of experience in Call Center Management and/or billing, collections and metering operations preferably in Regulated Utility. * Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. * Direct supervision of union workforce. Knowledge/Skills/Abilities: * Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. * Knowledge of cash management operations & field service/metering operations. * Leadership qualities needed to motivate and direct staff. * Ability to multitask, handling multiple deadlines and projects. * Strong oral, written, and interpersonal skills. * Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. * Familiarity with computer applications i.e. Excel, Word, CC&B, Mobile Workforce Management, Infor, PeopleSoft, and Google applications etc. * Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. * Knowledge of calls centers, IVR & ACD systems, recording systems, and NYS Regulations, credit and collection laws, public service law. * Budgeting for customer service operations. Required Certification/Licenses/Training: * Valid Driver's License. Additional Information Pay Range: $73000 to $92000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As our Customer Operations Systems Manager, you will own the end-to-end configuration, optimization, and ongoing management of Gainsight CS, Gainsight PX, and Pendo. You will be the expert for these tools and collaborate cross-functionally with Customer Success, Customer Experience, Product, Marketing, RevOps, and IT to translate customer and digital engagement strategies into actionable workflows, dashboards, and automated programs. In this role, you will ensure these systems are fully leveraged to support team objectives and drive efficiency, while continuously identifying opportunities to improve adoption and integration across the customer operations ecosystem. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Platform Configuration & Administration (CS + PX + Pendo) Configure and maintain Gainsight CS: dashboards, reports, health scoring, CTAs, playbooks, and end-to-end workflows. Administer Gainsight PX and/or Pendo: set up user tracking, page tagging, event segmentation, digital engagements (in-app messages, walkthroughs), build analytics framework, standardize tagging and guides and establish governance for scalable management. Implement system integrations (e.g., Salesforce, marketing automation, BI tools) to ensure clean, real-time data flows and automation. Strategy, Metrics & Insights Partner with Customer Success, Customer Experience, Product, and Marketing teams to define and translate business outcomes into system requirements, user journeys, and automations. Develop, maintain, and monitor customer health scorecards, adoption metrics, product engagement funnels, NPS or NRR indicators, and dashboards. Process Ownership & Automation Design business workflows and automation rules: triage triggers, CTAs, and playbooks to drive proactive customer engagement and product adoption. Support digital engagement programs for end-users at scale (e.g., in-app messaging, training nudges, onboarding guides). User Enablement & Support Provide training, documentation, and best-practice guidance to internal users (CSMs, Customer Communications, Product Managers, Growth, Marketing) to ensure successful adoption. Serve as the daily system support contact: field questions, customize workflows, set permissions, and troubleshoot issues. Performance Monitoring & Continuous Improvement Monitor system health, data integrity, and usage metrics; recommend platform improvements and adopt new features. Maintain deep expertise in Gainsight and Pendo, staying current with product updates and industry trends. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader. Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in customer success, marketing, operations, or related fields. Hands-on experience administering Gainsight CS and Gainsight PX and/or Pendo in a SaaS environment. Strong analytical skills; ability to build reports, dashboards, and automated workflows. Familiarity with CRM systems (Salesforce preferred) and data integration best practices. Excellent communication, project management, and stakeholder collaboration skills. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. Preferred: Gainsight Administrator Certification or Associate Admin level. Experience with marketing automation platforms, BI tools (e.g., Power BI, Tableau), SQL, HTML/CSS for in-app messaging. Experience designing and maintaining cross-platform integrations (e.g., HubSpot ↔ Salesforce, Gainsight ↔ BI tools) Experience providing enablement or training to internal teams on platforms Background in B2B SaaS, customer success operations, or digital customer experience. The base salary range for this US-based, full-time, and exempt position is $110,000-$125,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements: Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Position Summary The Division Service Leader is responsible for leading, developing, and scaling service operations across multiple units within the Personal Lines division. This role provides strategic and operational leadership to Unit Leaders and Service Leaders, ensuring consistent execution of service delivery models, operational excellence, colleague development, and client experience across the division. This position partners closely with senior leadership to implement enterprise strategies, drive profitable growth, support acquisition integration, and ensure alignment with World's operating model, workflows, and professional standards. The Division Service Leader is accountable for division-wide performance, talent strategy, and continuous improvement while fostering a collaborative, high-performance culture. Primary Responsibilities Strategy, Business, & Financial Leadership Partners with executive, divisional, and unit leadership to execute enterprise and divisional strategies Leads division-wide implementation and monitoring of methods, processes, measurements, controls, and structure that drive profitable growth and operational efficiency Establishes and drives utilization of KPIs and performance dashboards to measure results and inform decision-making Provides regular updates on division performance, risks, opportunities, and key initiatives through established governance and meeting cadences Ensures strategic objectives are effectively cascaded to Unit Leaders and service teams Oversees workforce planning, including management of new and replacement hire requests across the division Accountable for division-level billing accuracy, cash collections, and financial controls Ensures integrity and consistency of key data elements across systems and locations Supports acquisition onboarding and integration efforts, including service model alignment, colleague transition, and process adoption Client Experience Owns the Personal Lines client experience strategy and delivery model across the division Ensures consistent quality, timeliness, and service standards across all units and locations Partners with Unit Leaders and Producers to align service delivery with client expectations and growth objectives Ensures service teams maintain disciplined adherence to established workflows, standard operating procedures, and professional excellence standards Establishes and oversees division-wide new business and renewal planning cadences Drives consistency in roles, responsibilities, and team structures across all Personal Lines locations Acts as an escalation point for complex or at-risk client situations and ensures proactive resolution strategies Ensures delivery of Client Service Plans and adherence to defined scopes of service Builds strong partnerships with Shared Services to promote a “one team” culture and seamless client experience Colleague Development & Leadership Creates a high-performance, accountable culture focused on engagement, development, and results Establishes a consistent evaluation and talent review cadence to assess leadership capabilities, competencies, and succession readiness Identifies and supports leadership development opportunities through coaching, mentorship, and stretch assignments Partners with recruiting to attract, assess, and retain top Personal Lines talent Ensures onboarding, training, and ongoing education are delivered consistently across the division Champions diversity, inclusion, and colleague mentorship initiatives Leads change management efforts related to growth, acquisitions, process enhancements, and technology adoption Serves as a subject matter expert in the advancement and implementation of new systems, workflows, and best practices Placement & Carrier Strategy Support Maintains strong knowledge of Personal Lines products, market trends, and carrier strategies Builds and sustains senior-level relationships with carrier partners and intermediaries Ensures placement processes meet quality, timeliness, and consistency standards across the division Drives alignment with Personal Lines placement specialists and carrier engagement strategies Oversees adherence to marketing protocols, timelines, and underwriting guidelines Supports complex placement initiatives and escalations as needed Ensures carrier insights and changes are communicated effectively to Unit Leaders and service teams Executive Client & Operational Oversight Provides strategic oversight for complex or high-value Personal Lines client relationships as needed Partners with Producers and leadership on client strategy, retention, and growth initiatives Ensures consistent standards for documentation, system accuracy, and workflow compliance Oversees effective delegation and utilization of service, support, and shared services resources Uses data and insights to identify trends, risks, and opportunities for improvement across the division Position Specific Skills/Qualifications 10+ years of Personal Lines insurance experience with a comprehensive understanding of personal insurance coverages and service models Demonstrated experience leading and developing leaders across multiple teams, locations, or units Prior experience supporting or integrating acquisitions strongly preferred Active state Property & Casualty insurance license required Proven ability to drive operational excellence, change management, and scalable service models Strong strategic, analytical, and financial acumen with the ability to interpret and act on performance metrics Exceptional written, verbal, and interpersonal communication skills Strong functional knowledge of Excel and Microsoft Office products Ability to influence across levels, build trust, and partner effectively with internal and external stakeholders Strong problem-solving, decision-making, and critical-thinking skills Ability to operate effectively in a fast-paced, growth-oriented environment with a high degree of accountability Physical Demands & Working Conditions Physical Demands Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-HZ1

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM I will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class' customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams. Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads Facilitation alongside the Implementation team of Diligent's product and modules with senior stakeholders to the client including C-Suite and Directors. Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives. Required Experience/Skills Up to 3 years of experience required Fluency in additional languages to English are desirable Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Experience in enterprise level account management (preferably in SAAS) is desirable Experience in sales CRM applications such as Salesforce Excellent communication and presentation skills, with the ability to manage multiple stakeholders Strong problem-solving ability, with a natural curiosity around the client's business needs High level of resilience and a positive attitude when faced with adversity Passionate about technology with a solution-centric mindset U.S pay range $65,000 - $80,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Security Client Manager, based out of our White Plains, New York branch. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Salary: $70,000 / year Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1473830

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $60,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Store - POUGHKEEPSIE, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $16.50 - $22.50 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development ASP Americas Swimming Pool Company is Americas premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect. Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We continue to grow and are seeking a solution-oriented and customer-focused Service Manager to join our team. This position is responsible for diagnosing issues with the swimming pool equipment and providing solutions to each and every customer they are assigned. This includes following our proven process for diagnosing issues, successfully communicating alternative solutions to the customer, completing the solution in an efficient manner and following all established protocols and sharing lessons learned with the rest of our team. The ideal person for this position will love to work outdoors. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with integrity and embrace the concept and requirements of delivering "resort-quality service". Responsibilities: Success in this position will be determined by the following measurable results: Manage a daily schedule of equipment repair tasks; Repair of pool pumps, heaters, filters, timers, pool cleaners, blowers, lights, automated pool systems, chlorinators, backwash valves, and PVC plumbing; Knowledge of 110 volt and 220 volt electrical equipment The ability to manage an inventory of equipment on the truck or van, and properly utilize and replenish the inventory when needed. The ability to utilize a smart phone for our PoolBrain mobile app. The ability to spot opportunities outside of the repair call, such as upgrading other equipment or adding to the customer experience with other products. Renovation experience Knowledge of the new plaster startup process, or capacity and willingness to learn, as well as balancing water chemistry. We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values): Acting with Integrity; Superior Knowledge; Passion for the Company; Customer Focus; Accountability and Discipline; Respecting Others; Excellence in ALL we do; and Safety First at all Times. Requirements: Requirements for this position are that you have: (1) a valid drivers license with a clean driving record; (2) the ability to lift up to 100 lbs; and (3) Relevant pool equipment experience; (4) The ability to commute to and navigate around Westchester County on a daily basis. (5) A working smart phone that will be used on every job. No other specific experience is required as we will teach you the ASP methods designed to give our customers superior value and to maximize your earning potential; however, a high school degree is preferred. Bonus Potential: This position has the potential of earning a monthly, or annual, bonus by the company when specific gross revenue goals are met for the year and/or job-specific requirements are fulfilled. Benefits: A company truck will be provided which you keep fully stocked with tools and inventory. You will receive paid vacation time following a qualifying period. Next Steps: If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process.

Who we are at Adams At Adams, we prioritize creating a warm and welcoming environment for our customers and the crews that service their projects. We believe exceptional service goes beyond simply meeting project needs-it's about treating everyone with genuine respect, kindness, and appreciation. We expect all Adams employees to uphold these values, ensuring every project interaction is professional, courteous, and focused on providing friendly, knowledgeable service. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as they do our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence. What we're looking for Adams leaders are expected to coach teams of both new and experienced employees to deliver friendly, knowledgeable service to our valued customers, ensuring that every interaction reflects Adams' commitment to quality and excellence. For the Power Equipment Service Manager, this means leading and overseeing all aspects of the service department operations while managing service technicians, streamlining repair and maintenance processes, and implementing strategies to achieve department goals. Your Day-to-Day Lead and oversee all service operations for power equipment, including repairs, maintenance, and customer service. Manage service requests and scheduling for both residential and commercial customers. Ensure workplace safety and compliance with OSHA standards to prevent accidents and injuries. Create and review technician schedules with attention to efficiency, labor costs, and customer needs. Address customer concerns promptly to ensure satisfaction and maintain Adams' reputation for quality service. Oversee inventory of parts and supplies, managing purchasing to meet service demand while minimizing waste. Troubleshoot and resolve operational challenges such as staffing shortages, equipment issues, and parts delays to keep work on schedule. Align employee schedules with availability and service needs while overseeing payroll accuracy and labor budgeting. Provide hands-on training, guidance, and development opportunities to build a knowledgeable, skilled, and effective service team. Sit in on interviews, performance discussions, and development planning sessions with the Power Equipment General Manager to provide support and ensure alignment with departmental goals. Perform regular check-ins with technicians to ensure clarity on service priorities, address concerns, and maintain open communication. Dedicate time to administrative tasks, such as reporting, invoicing, and recordkeeping, to keep operations running smoothly. Maintain organized, accurate records of service work, parts usage, and team activities to ensure compliance and operational efficiency. What you bring to the Farm Two or more years of management experience in power equipment, small engine repair, or related service industries. Proficiency in service scheduling, budgeting, and critical thinking for problem-solving. Strong leadership, communication, and customer service skills, fostering clear and effective interactions and ensuring exceptional service for customers. Ability to demonstrate, encourage, and set the example of Adams' culture and values. Ability to maintain awareness of and actively promote support office initiatives to ensure seamless implementation and alignment with company objectives. Proactively identify opportunities for improvement, take ownership of tasks, and implement solutions without requiring direction, showcasing a commitment to achieving goals and driving success. Skilled in using Windows-based software and communication platforms to efficiently manage tasks, share information, and support team collaboration. Exhibit enthusiasm, positivity, and knowledge about Adams' products and quality. Perks of the Job At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like pet insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions - including skill sets, experience, training, certifications and other business needs. A reasonable estimate of the current range is: $55,000 - $65,000 per year, with commission plan eligibility. At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We're committed to providing a supportive and rewarding environment that helps our team members thrive-both professionally and personally. Working Conditions Ability to work a flexible schedule to manage varying business demands. Ability to communicate information and ideas clearly so others can understand, ensuring accurate information is exchanged in all situations. Consistently move, adjust, and position items weighing up to 80 pounds (with assistance). Ability to remain in a stationary position for extended periods, combined with frequent movement throughout the service department and retail floor. Ability to work at a computer to complete administrative and reporting tasks accurately and efficiently. Occasionally ascend/descend a stepstool, stepladder, and/or ladder. Repeating motions that may include the wrists, hands, and/or fingers for the duration of the shift. Moving self into different positions to accomplish tasks in various work environments. Occasional exposure to outdoor weather conditions when handling equipment or assisting customers. Disclaimer The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.

Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva's Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva's Village's core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers. 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff. 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards. 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services. 5. Maintains effective intra-office and inter-office communication within departments. 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up). 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment. 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter. 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel. 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs. 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed. 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery. 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services. 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system. 17. Advocating on behalf of the patient. 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program. 19. Shall assist the Recovery Specialists when necessary. 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual's case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master's degree in health, psychology, counseling, social work, education or other behavioral health profession. 2. Must possess a Certified Peer Recovery Specialist Certification. 3. Experience working within evidence-based practices. 4. Ability to speak, read, and write English. 5. Must be able to work independently and complete assignments with minimal supervision. 6. Good interpersonal skills are required. 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities. 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices. 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques. 4. Knowledge of the principles of recovery for either substance use or mental health disorders. 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports. 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder. 8. Must have ability to establish empathy with the individual. 9. Must have ability to work with diverse populations and cultural backgrounds. 10. Must be comfortable in working independently in community settings. 11. Must have willingness and open-mindedness to follow established procedures. 12. Must have acceptance of extremely flexible working hours Monday-Friday 7:00 am -3:00 pm

Job Description Lia Toyota Rockland is seeking experienced Service Manager/Fixed Operations Manager to join our team. If you're looking for a fast-paced, professional, and positive environment that rewards hard working, reliable, and team-oriented individuals, this is the right place for you! COMPENSATION RANGE: $175K-$250K SIGN ON BONUS: N/A REQUIREMENTS: • Prior Service Department management experience required • Excellent customer service skills • Basic computer skills • Positive, friendly attitude, along with a customer service mentality • Enjoy working in a fast paced environment • Team Player • Strong verbal & written communication skills • Must have clean & valid driver's license KEY RESPONSIBILITIES: • Knowledge and experience in daily and monthly sales • Supervise all service employees as well as their performances and payroll • Involved with the employees when it comes to dispatch and training • Control expenses of the service department • Maintain excellent customer relations • Experience in warranty administration • Ability to maintain good relations with factories BENEFITS: • Medical, Dental and Vision • 401K Plan with Employer Match • Paid Time Off • Paid Weekly • An employer funded Life Insurance Plan • Discounts on services and parts • Employee vehicle purchase plans • Company provided uniforms ABOUT US: The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY. The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years. With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level. COMMUNITY: We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.