Customer service manager jobs in Peoria, IL - 251 jobs

Full-time Description Capitol Group is a local, customer-focused company with nine branches strategically located to provide immediate access to inventory, pricing, and shipping status. Since 1946, Capitol Group has been a leading distributor of plumbing, HVAC, industrial/mechanical, and kitchen and bath products in Illinois and Missouri. We are seeking a dynamic and experienced Branch Customer Service Manager to lead our inside sales and warehouse teams. This role offers an exciting opportunity to drive customer satisfaction, increase sales performance, and foster a positive team environment. If you are a motivated leader with a passion for service excellence and sales growth, we invite you to join our organization. Key Responsibilities: - Develop and implement strategies to improve customer satisfaction and retention - Oversee daily operations of the inside sales and warehouse teams - Manage customer inquiries, complaints, and escalations professionally and efficiently - Maintain up-to-date knowledge of products, services, and industry trends Skills and Qualifications: - Proven experience in leading customer service, inside sales, or team management - Customer-focused mindset with problem-solving skills - Ability to work in a fast-paced environment and manage multiple priorities Join our team and be part of a company that values growth, innovation, and a commitment to exceptional customer experiences. We offer full-time employees our extensive line-up of health benefits including: medical (free for employee), dental, vision, disability, life, identify theft, critical illness, and accident that are effective 31 days after hire. We also offer paid time off and 401k with a 4% employer match. Salary Description $100,000 to $140,000 annual total compensation

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards. What You'll be Doing: Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Responsible for staffing, selection and hiring to achieve staffing needs. Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions. Documents and applies disciplinary actions and makes recommendations concerning discharge. Responsible for P&L, achieving sales and maintaining shrink for the department. Models exceptional, fast and friendly customer service. Communicates the Meijer Friendly Initiative in all team meetings and conversations. Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards. Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training. Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered. Communicates the Meijer Friendly Initiative in all team meetings and conversations. Promotes a safe work environment. Reliable and consistent attendance required. Performs other duties as assigned. What You Bring with You (Qualifications): High school diploma or its equivalent required. 2-3 years of related retail experience. One year of management experience. Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful. Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict and by addressing root cause issues. Demonstrated ability to manage multiple tasks. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling. Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders. Successful completion of all required certifications. We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. The pay range for this position is listed below. $18.00 - $26.50 This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you'll be joining. We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location. JOB DUTIES Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). Orders items to ensure appropriate inventory levels are maintained for Consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product. Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders. Acts as mentor/lead to lower level employees. May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction. May assist customer by troubleshooting via telephone or email and identifying correct part. Attends training sessions regularly to continue professional growth and development. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Customer service and communication skills required. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Good driving record required. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. Ensures markups or markdowns are taken according to company directives. Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards. Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures. Receives and verifies orders and completes store reports. May be a key holder responsible for opening and/or closing the store. Understands and processes website orders, including picking merchandise and shipping orders. Maintains neat and clean store and work areas. May assist other team members with completing the work of the department. Performs other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour

Duties: Under the supervision of the General Manager of the Golf Learning Center, the Customer Service Ambassador at the Golf Learning Center is responsible for the following: Greet guests warmly upon arrival, creating a welcoming and inclusive atmosphere. Provide information about Golf Learning Center offerings, including gameplay options, pricing, menu items, and special promotions. Assist guests with check-in, bay assignments, and gameplay setup, ensuring a seamless start to their experience. Respond to guest inquiries and resolve issues promptly and professionally, escalating complex concerns to the Guest Services Supervisor when necessary. Monitor guest feedback during interactions and share insights with management to enhance service quality. Guide guests through the use of Golf Learning Center technology, including golf bay systems and ball-tracking software. Ensure golf bays are clean, fully equipped, and ready for guest use before and after each session. Assist with basic troubleshooting of gameplay technology, such as resetting systems or addressing minor glitches, and report technical issues to the Gameplay team. Promote gameplay add-ons, such as extended playtime or specialty games, to enhance guest experiences and drive revenue. Facilitate food and beverage service through the coordination of menu recommendations and ensuring the timeliness of orders. Assist with guest check-in and orientation for private events, corporate functions, and tournaments Provide on-site support during events, such as directing guests to reserved areas, answering questions, or coordinating with event staff. Ensure event spaces are guest-ready, with proper setup and amenities as specified by the event plan. Promote Golf Learning Center event packages to guests inquiring about future bookings. Enforce safety protocols, including proper use of golf equipment and adherence to facility rules, to ensure a safe environment for guests and staff. Monitor for responsible alcohol consumption and report any concerns to management or security personnel. Assist with emergency procedures, such as evacuations or first aid, following training and protocols. Maintain cleanliness and organization in guest-facing areas, adhering to health and safety regulations. Performing other related duties as assigned. Essential Functions: Part-time position requiring 15-25 hours per week, with flexible scheduling that includes evenings, weekends, and holidays to align with facility needs. Ability to stand and walk for extended periods, lift up to 25 pounds (e.g., Ball trays, equipment), and navigate a multi-level facility. Must be comfortable moving quickly in a busy environment. Fast-paced, high-energy setting with exposure to loud music, flashing lights, and large crowds. The role involves frequent interaction with guests in indoor and outdoor areas, depending on weather and facility layout. Qualifications Education: High school diploma or equivalent preferred; no formal education required. Experience: One or more years of experience in customer service, hospitality, retail, or entertainment industries preferred but not required. Experience in fast-paced, guest-facing roles (e.g., restaurants, amusement parks, or sports venues) preferred. Familiarity with point-of-sale (POS) systems or basic technology troubleshooting is an advantage. Knowledge and Ability: Strong verbal communication skills with the ability to engage diverse guests in a friendly and professional manner. Ability to think on your feet and resolve guest issues quickly and effectively. Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers. Perks: Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities. The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law. All qualified individuals are encouraged to apply. AN EQUAL OPPORTUNITY EMPLOYER.

The Hotel Event Services Manager is responsible for planning, coordinating, and executing all hotel events, including meetings, conferences, banquets, weddings, and social functions. This role ensures seamless event execution by acting as the primary liaison between clients and hotel departments, delivering exceptional service while maximizing revenue and guest satisfaction. Key Responsibilities Serve as the main contact for clients from event confirmation through completion Plan and coordinate logistics for hotel events, meetings, and banquets Prepare and distribute accurate Banquet Event Orders (BEOs) Coordinate with Sales, Food & Beverage, Culinary, AV, Housekeeping, and Engineering teams Oversee event setup, service, and breakdown to ensure standards are met Conduct pre-event meetings and post-event reviews Manage event staffing and scheduling in coordination with department heads Handle on-site client requests and resolve issues promptly Ensure compliance with safety, health, and hotel policies Monitor event revenue, costs, and profitability Qualifications & Skills Bachelor's degree in Hospitality, Event Management, or related field preferred Minimum 2-5 years of experience in hotel event services, banquet operations, or hospitality management Strong organizational and multitasking abilities Excellent communication, leadership, and customer service skills High attention to detail and problem-solving capabilities Proficiency in hotel PMS, sales, and event management systems Ability to work flexible hours, including evenings, weekends, and holidays Working Conditions Fast-paced hotel and banquet environment Extended hours during peak event periods Standing, walking, and lifting during event operations Key Performance Indicators (KPIs) Event execution accuracy and timeliness Client satisfaction and repeat business BEO accuracy and communication effectiveness Event revenue performance and cost control

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3940 Route 251 Location: USA Marshalls Store 0239 Peru ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

SUMMARY: The City of Peoria Community Development Department is looking to hire a Planning and Zoning Manager to manage the day-to-day operations of the Planning and Zoning Division of the Community Development Department. The Planning and Zoning Manager will serve as the designated Zoning Administrator for the City of Peoria at the discretion of the Community Development Director. The Department is looking for an experienced and innovative leader who understands the value of being a public servant and understands the importance of providing exceptional customer service to residents and the development community. MINIMUM REQUIREMENTS: Master's degree-level of study in Urban Planning, Public Administration, Architecture or another relevant field. A valid driver's license, and seven years up to and including nine years progressively responsible related experience required. Any equivalent combination of education, training, and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job may be considered. IMPORTANT ATTRIBUTES: Knowledge of a technical field with use of analytical judgment and decisionmaking abilities. Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ability to write complex reports that are meant for public presentations and the ability to present publicly in a clear and concise manner. Ability to collaborate with multiple partners and manage complex projects across the organization. MENTAL/PHYSICAL REQUIREMENTS: Must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation. Work environment is performed in a normal office environment. Working conditions are typically quiet. Evening and weekend meetings are sometimes required of this position. * Please notify the Human Resources Department if accommodation is required to participate in the selection process

Job Title: Policy Service Manager Department: Policy Service Reports To: Jenni Schulze Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions: Be honest, reliable and respectful Think of other first Work together to create results Stand out with personal, caring service Job Summary The Policy Service Manager leads a team focused on delivering exceptional service to policyholders and internal partners within our Company's largest call center. This role oversees daily operations, staff development, and process improvement to ensure efficient, accurate, professional, courteous and timely service. Reports to the Assistant Vice President, Policy Service. Key Responsibilities Lead, coach, and develop team members within the call center work environment, as well as those handling complex and escalated policyowner requests managed outside of the call center; manage performance, training, and staffing, including participating in the hiring process for department team members. Oversee departmental workflows and ensure consistent application of procedures. Handle escalated service issues and complex policy inquiries. Collaborate with other department leadership team members on staffing plans, budget processes, and departmental goals. Drive process improvements and implement best practices. Maintain strong communication with internal and external stakeholders. Support, and as needed facilitate, department audit, quality assurance, and compliance efforts and processes. Demonstrate ability to interpret policy provisions for all active policy types Represent the department in meetings, committees, and cross-functional initiatives. Anticipated Salary: $74,650 - $78,000 (Final Salary based on experience) Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include: Compressed 4 1/2-day work week (Half-Day Fridays) No monthly premium cost for employee medical, life and disability insurance coverage Paid time-off accrual, including annual rollover; and paid holidays Competitive 401(k) plan with immediate vesting on Company contributions Discounted on-site employee cafeteria On-site exercise facility and company-provided exercise time Tuition reimbursement and training incentives Access to voluntary dental and vision insurance coverage Job Qualifications Bachelors Degree* required Minimum 6+ years of insurance experience, Life and Health preferred Proven leadership or management experience, including the ability to motivate employees and foster a positive working environment Industry designations (e.g., FLMI, ACS, AIRC, FSRI) preferred Strong verbal and written communication skills, ensuring transparency and clarity Strong organization and time management abilities, ensuring efficiency and follow-through Strong problem-solving and analytical skills Strong interpersonal skills, including teamwork, collaboration and relationship management Ability to maintain confidentiality and adhere to privacy standards Demonstrated reliability, accountability, integrity and professionalism Flexible and adaptable to changes Strong initiative and solid judgment/decision making abilities and skills Ability to learn quickly, adapt to new systems, processes and procedures, and facilitate change when necessary Ability to manage duties and tasks in an efficient, effective, and timely manner, remaining focused even under pressure Proficient computer skills, including Microsoft Office *College or university must be sufficiently accredited and listed in the U.S. Department of Education Accreditation Directory. Required Competencies External (Strategic) Awareness Customer Focus People Development Leadership Achievement Orientation Integrity This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs. Illinois Mutual is an equal opportunity employer.

Purpose: The Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time. The primary job of the Service Manager is to keep the pipeline filled with work. The Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual will coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. They will supervise technicians and ensure an excellent customer experience. Responsibilities: Keep the pipeline filled with work, manage customer experience to exceed benchmarks Execute consistent HTI service department processes to ensure high productivity, efficiency, revenue recovery, expense control, and an outstanding customer experience Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge. Schedules and maintains mass channel relationships Responsible for creation of a professionally prepared invoice by using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing Review work order segments and ensure they include correct parts Verifies pick-up and delivery charges are properly charged per HTI requirements Fields internal and external customer inquiries to the service department Maintains service department filing and records related to equipment manuals Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required. Manage work in Process (WIP) to less than 5% of total service sales Monitor technician progress on jobs and engages other resources to improve job efficiency Work with transportation department to maintain vehicle maintenance files in accordance with DOT regulations Prepare and conduct performance reviews with technicians Maintain a positive and professional working relationship with peers and management. Support personnel with a constant commitment to teamwork and exemplary customer service Qualifications Experience, Education, Skills and Knowledge: Basic knowledge of accounting practices Ability to use standard John Deere applications, Microsoft Office, and internet functions Knowledge of office procedures General understanding of mechanical/technical terms is preferred High School diploma or equivalent experience Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse Physical requirements include lifting at least 10 lbs.

Alta Construction Group is seeking a full-time Service Manager for the Bloomington, IL branch. The expected compensation for this role ranges between $80,000-$90,000/year. The primary responsibilities of the position consist of, but are not limited to: Supervise the operation of the service department Foster a positive customer and employee relations atmosphere Review & analyze department data meet sales and profit goals Process and review work orders, invoicing and customer quotes Incorporating Safety into daily activities Partner with Parts and Service Directors to ensure alignment with the company goals and performance metrics Monitor employee training progress Oversee weekly payroll entry and audit for accuracy Outside purchase order acquisition and coordination Monitor work in progress Responsible for condition of service vehicles and facility Incorporates Alta's Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Desired Skills and Qualifications: 2-4 years of previous management experience preferred Dealership experience is highly preferred Good mechanical aptitude Excellent written and verbal communication skills Good customer relations and people skills Ability to successfully manage others Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and Extend Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out - we're here to help you build your career at Specialized. JOB SUMMARY Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly. HOW YOU'LL MAKE A DIFFERENCE * Overall profitability of the department: covering and exceeding departments' run cost * Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff * Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order) * Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication. * Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company. * Monitor sell-through on all service-specific parts and accessories; establishing a "never-out" list made up of commonly needed shock seals, chains, cassettes, and cleats. * Oversee and ensuring swift completion of all warranty issues and shop bikes * Maintain primary point of contact with Specialized warranty representative * Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care) * Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals * Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface * Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders WHAT YOU NEED TO WIN * Passion for cycling and the Specialized brand * A current or former retail employee with 1+ years of experience * Excellent communication with the ability to effectively interact with riders and team members * Must be able to work as business dictates which includes weekends * Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching * Able to lift at least 50 lbs. or more and use proper lifting skills TELL ME MORE * Competitive health care (Medical PPO or HDHP)* * Dental* * Vision* * Health Savings Account (HSA) * Short and Long Term Disability * Company sponsored life insurance * Optional Term Life Insurance * Optional Critical Illness insurance * Optional Critical Accident insurance * Competitive vacation package* * 401(k) with match * 8 Weeks paid parental leave * Paid company holidays * Employee discounts on all product * Deep partner retail discounts * Fitness & Events Reimbursement * Uniform Allowance * Employee Assistance Program * Commuter Benefits *if applicable in state * Family & Friends Discount * For eligible employees Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out - we're here to help you build your career at Specialized. JOB SUMMARY Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly. HOW YOU'LL MAKE A DIFFERENCE Overall profitability of the department: covering and exceeding departments' run cost Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order) Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication. Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company. Monitor sell-through on all service-specific parts and accessories; establishing a “never-out” list made up of commonly needed shock seals, chains, cassettes, and cleats. Oversee and ensuring swift completion of all warranty issues and shop bikes Maintain primary point of contact with Specialized warranty representative Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care) Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand A current or former retail employee with 1+ years of experience Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 50 lbs. or more and use proper lifting skills TELL ME MORE Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits *if applicable in state Family & Friends Discount *For eligible employees Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn , Instagram , and most importantly, our # DogsofSpecialized .

Job Posting Code : 2025043-1 Type : INTERNAL & EXTERNAL Group : MANAGEMENT Job Family : MARKETING COMMUNICATIONS Job Class : PLANNING AND ZONING MANAGER Posting Start : 11/24/2025 Posting End : 12/31/9999 MINIMUM SALARY: $87,368.00

Clean Harbors is seeking a **Field Services Account Manager** in **Davenport, IA** to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5. + Competitive salary range of $75,000 to $90,000 (based on experience) + commission structure. + Comprehensive health benefits coverage after 30 days of full-time employment. + Group 401K with company matching component. + Generous paid time off, company paid training and tuition reimbursement. + Positive and safe work environments. + Opportunities for growth and development for all the stages of your career. + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner + Establish new business opportunities at existing and new customers. + Collaborate consistently with other sales teams in the company. + Meet quarterly and annual revenue objectives. + Develop strong, collaborative relationships with local branches. + Elevate obstacles with urgency and a bias-to-action. + Assist in the collection of invoiced revenue from Customers. + Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. + Manages and controls Sales expenses. + Maintain daily awareness of sales activities and results. + Negotiate pricing and contract requirements. + Be the established point of contact and problem solver for all assigned accounts and new business opportunities. + Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. + Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account. + 5 years of related B2B Sales (Account Management and Business Development). + Previous experience working in Field Services or Industrial Services. + Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. + Waste Management/Environmental services experience highly preferred. + Bachelor's degree in sales or business management is an asset. + Exceptional business acumen, value selling and negotiation skills. + Exceptional communication skills, teamwork ability, and ability to influence others to produce sustainable relationships. + Experience using Salesforce CRM. + Ability to travel 30-50% **Join our team today!** To learn more about our company, and to apply online for this exciting opportunity, visit us at *********************************** **Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.** **Clean Harbors** is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. _*CH_ _\#LI-LB_

Job Description Looking to advance your career with a company that values real skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. The Site Service Manager will be working at Caterpillar Mapleton Foundry, and is responsible day-to-day site service branch operations by working with the coordinators, sales staff, technicians, and customers to prioritize and execute the work of the day. We are looking for an individual who is adaptive to a changing environment, good communication skills, strong interpersonal skills, has a safety mindset, and works well within a team. Duties & Responsibilities · Manage adherence to company safety program and promotes safety culture. · Develop and maintain solid customer relationships. · Resolve issues with service delivery and invoicing. · Conduct frequent safety meetings. · Define job expectations (time, work to be completed) and perform pre-job review with technicians. · Perform weekly GPS Audits. · Assist in collections on outstanding sales as needed. · Ensure Service team is delivering high level customer service (VOC) Management. · Ensure proper staffing levels of service department administration and technicians to meet customer demand. · Inventory and maintain company equipment including trucks, trailers, lifts, PPE and tools. · Perform job performance auditing. · Responsible for Escalation and a point for Urgent Service and after-hours dispatch. · Work with Service and Inspection Coordinators to optimize scheduling and utilization. · Review documentation (time entries, service reports) produced by technicians to ensure completeness and accuracy. · Audit time entries and approves payroll. · Process and approve Technician time in InspectAll and Paylocity payroll applications. · Support customers and Sales department in quoting. · Provide 24/7 on-call Technician and Customer support. · Forecasting and reporting of monthly sales and KPI performance. · Ensure Invoicing is done on time and within margin expectations. · Ensure orders enter/exit order book in timely fashion. · Manages warranty claims. · Manages key account orders. · Provide and coordinate resources for large projects. Education & Qualifications · Bachelor's degree in business administration, communications, or experience in a related field preferred. · Strong written and verbal communication skills to produce reports, assign tasks, accept instructions. · Flexibility to help them adjust to new tasks should company or office needs change. · Strong interpersonal skills to interact positively with all employees. · Leadership ability to manage challenges and oversee employees. · Strong organizational and time management skills, and ability to prioritize. · Must be a self-starter and driven. · Excellent communication and interpersonal skills. · Strong problem-solving skills and analytical abilities. · Must be proficient with Microsoft Office suite. · Attention to detail to ensure tasks are completed thoroughly and correctly.

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Groundworks is seeking a talented Ascending Service Manager to join our tribe in Bloomington, IL! The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times. Duties and responsibilities Develop and lead effective weekly trainings Evaluate field performance and deliver feedback in a 1:1 setting Create and implement effective development and disciplinary plans Learn all aspects of the Service Managers Day to day responsibilities Other duties as assigned. It is an essential function of this job that the employee regularly and reliably reports to work on time each working day Minimum Requirements High school diploma or GED. Knowledge of terminology, methods and best practices used in the foundation repair Proven experience in Service and/or customer service Qualifications Successfully proven KPIs as a Certified Field Inspector or Service Technician Proficiency in Excel and other data management tools. Proven experience in Service and/or customer service. Proficient in all Microsoft Office applications. The ability to work in a fast-paced environment. Excellent problem-solving skills. Strong management and leadership skills. Effective communication skills. Exceptional customer service skills. Working conditions Will work in an office setting but will occasionally be required to travel to work sites or construction branch locations, where the employee will visit with customers and employees to ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne particles, moving mechanical parts and vibration. The position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt. Requirements & Perks Full-time Onsite: 14678 E 925 North Rd, Building 5, Bloomington, IL 61705 Base salary ($35,568) + lucrative commission and bonus opportunities Employee Ownership What we Provide: Competitive Pay Employee Company Ownership Opportunities Industry Leading Training Programs Leadership Development and Career Growth Tracks Comprehensive and Affordable Benefits Package Top Workplace with Award Winning Culture

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented

Purpose: The Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time. The primary job of the Service Manager is to keep the pipeline filled with work. The Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual will coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. They will supervise technicians and ensure an excellent customer experience. Responsibilities: Keep the pipeline filled with work, manage customer experience to exceed benchmarks Execute consistent HTI service department processes to ensure high productivity, efficiency, revenue recovery, expense control, and an outstanding customer experience Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge. Schedules and maintains mass channel relationships Responsible for creation of a professionally prepared invoice by using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing Review work order segments and ensure they include correct parts Verifies pick-up and delivery charges are properly charged per HTI requirements Fields internal and external customer inquiries to the service department Maintains service department filing and records related to equipment manuals Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required. Manage work in Process (WIP) to less than 5% of total service sales Monitor technician progress on jobs and engages other resources to improve job efficiency Work with transportation department to maintain vehicle maintenance files in accordance with DOT regulations Prepare and conduct performance reviews with technicians Maintain a positive and professional working relationship with peers and management. Support personnel with a constant commitment to teamwork and exemplary customer service Qualifications Experience, Education, Skills and Knowledge: Basic knowledge of accounting practices Ability to use standard John Deere applications, Microsoft Office, and internet functions Knowledge of office procedures General understanding of mechanical/technical terms is preferred High School diploma or equivalent experience Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse Physical requirements include lifting at least 10 lbs.