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Customer service manager jobs in Rapid City, SD

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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Rapid City, SD

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $83k-121k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    Spartannash 4.8company rating

    Customer service manager job in Rapid City, SD

    As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! **Location:** 1516 E. St. Patrick St. - Rapid City, South Dakota 57702 **Position Summary:** This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators. **Here's** **what** **you'll** **do:** + Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality. + Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas. + Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. + Maintain familiarity with all products carried in the department as well as throughout the store. + Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs. + Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline. + Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines. + Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department. + Implement Our Winning Recipe and model our core values and competencies. + Be responsible for department management including staffing, training, performance management, and career development of associates. + Develop and monitor department goals. + Develop and monitor department forecasts, as required. + Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required. + Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards. + Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. + Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. + Develop and implement a plan that results in meeting company goals and key performance indicators. + Additional responsibilities may be assigned as needed. **Here's** **what** **you'll** **need:** + High School Graduate (Required) or Equivalent (GED). + Two years of retail experience preferred. + One-year supervisory experience preferred. + Strong written and verbal communication, and bookkeeping skills. + Good organization, prioritization, decision-making, problem solving and conflict management skills. + Strong leadership abilities with capability to work in a hands-on environment. + Good strategic planning and business acumen skills. + Good knowledge of retail store operations; knowledge of retail management systems. + Proficient in Word, Excel and PowerPoint. + Depending on company location, ability to communicate in Spanish is highly desirable. **Physical Requirements:** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (******************************************************** . SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position. **Company:** Family Fare **Job Area:** Retail **Job Family:** Retail Stores **Job Type:** Full time **Req ID:** R81163 Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at **************************.
    $38k-52k yearly est. 9d ago
  • Customer Success Manager

    Property Meld

    Customer service manager job in Rapid City, SD

    TLDR: If you are a relationship builder who thrives in ambiguity, thinks like a strategist, communicates like a pro, and owns outcomes like an operator, we want you. We are not here to just improve maintenance. We are here to transform it. Our platform is already loved by many, but we are building for the long game: retention, revenue, and raving fans. That is where you come in. We are looking for a Customer Success Manager who drives long-term value after the onboarding handoff. Someone who listens closely, thinks critically, expands customer impact, and owns the upsell from start to finish. What You Will Do 💥 You will own the customer relationship starting in week four post-sale. You will partner with onboarding managers to transition accounts smoothly, then lead everything from adoption to expansion to renewal. This role is equal parts strategic consultant, trusted advisor, and revenue driver. In this role, you will: Take the handoff at week 4 and guide customers through the rest of their lifecycle Build deep partnerships and become the go-to person for maximizing software value Expand usage by introducing new features and workflows based on customer needs Own and close upsells by identifying needs, presenting solutions, and closing deals Navigate challenges with calm, clarity, and a solution-focused mindset Close the loop by sharing customer feedback with product, onboarding, and support Stay accountable for retention, expansion, and overall account health What Makes You Great 🔍 You do not wait for the playbook. You read the room, find the signal, and drive the right outcomes. You combine EQ, IQ, and influence to build trust and move the needle. You have 4 plus years in Customer Success, Account Management, or consulting in SaaS or tech You are a strong communicator who can handle high-stakes conversations with confidence You are obsessed with delivering value and know how to turn insights into outcomes You have sales acumen and can own a commercial conversation from discovery to close You can map customer pain points to solutions and turn feedback into forward motion You thrive in a performance culture that balances results with human connection Why You Will Love It Here 🏔️ You will own outcomes, not tasks. You are the quarterback post onboarding You will drive revenue directly, not just influence it You will work with smart, driven people who care about doing the right thing You will grow fast in a company that is scaling rapidly 🤝Trust in the Workplace: Our performance culture is built on a foundation of trust. The effort we put into fostering trust at Property Meld allows us to better support Melders in achieving their goals. A major source of development at Property Meld is the organic conversations that happen across both departments and levels. Compensation and Perks 💼 On Target Earnings: 75,000 to 107,000 base plus bonus Medical, dental, vision: Wellmark BCBS and Beam Life insurance: 25,000 portable policy fully covered Time off: 3 weeks PTO, frontloaded 1 week Meld Cares PTO for volunteering Customer visits: Quarterly opportunities to shadow or travel to customers Home base: Rapid City SD, surrounded by national parks and a tight-knit team Our Commitment 🙌 We believe diverse perspectives build better outcomes. If you are passionate about this role and our mission, we want to hear from you even if you do not check every box. Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!! 🚀 🚀 🚀
    $63k-97k yearly est. 60d+ ago
  • Service Leader, Onsite Relationship Management 92733

    New York Life 4.5company rating

    Customer service manager job in Rapid City, SD

    Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and consequential impact on our success in fostering customer trust and loyalty. Role Overview: Join our dynamic management team at our Frontier Sales Office as a Service Leader, where you'll play a critical role in strengthening connections across our organization and supporting the success of your local office. In this role, you'll serve as a relationship manager and the primary liaison between the Service team and our local Managing Partner, recruiters and their agents, ensuring seamless communication, collaboration, and alignment of service support with the needs of the General Office. As a trusted advisor and problem-solver, you'll help match local Agency needs with solutions offered by the Service team, and identify and implement service improvements to make it easier to meet their needs. Through education and advocacy, you'll ensure that our local Agency partners understand the easiest way (whether through technology or personalized support) to accomplish their desired tasks. Your work will be critical to driving a culture of partnership, engagement, and high performance. If you're passionate about creating meaningful relationships and delivering tailored solutions in a collaborative, dynamic environment, this is a great opportunity for you to put your skills to work. What You'll Do: * Champion Service Relationships: Serve as the trusted point of contact for GO Agency Managers, recruiters, and agents, understanding their unique needs and ensuring that they receive the service support they need to succeed. * Resolve Service Escalations: Address concerns with empathy, urgency, and accountability to maintain agent satisfaction and build long-term loyalty; follow through on complex service challenges to ensure resolution. * Support Strategic Sales Engagements: Collaborate with our Agency sales team to align service initiatives with business development goals, including incentive programs and agent enablement. * Provide AI & Digital Support: Deliver training, support, and guidance on the use of AI-driven tools and digital platforms, helping agents and staff leverage innovative solutions for enhanced productivity and service excellence. * Coordinate Local Engagement Events: Plan and execute local events that reinforce partnership, drive engagement, and create opportunities for connection between Service and our sales partners. * Enable Change and Adoption: Lead training and onboarding for new service tools and capabilities, fostering adoption and continuous improvement. * Oversee Office Operations: Manage local facilities and technology support; in partnership our Service team, ensure an environment that supports relationship-building and productivity. * Support Financial Accuracy: Oversee local financial processes with precision, ensuring transparency and accountability in service-related expenditures. What You'll Bring: Required Skills * Must pass the FINRA Securities Industry Essentials (SIE) and Series 99 exams within the first six months of hire * Bachelor's degree or equivalent business experience * Strong interpersonal and communication skills, with a proven ability to build trusted relationships at all levels * Ability to effectively advocate for the utilization of new service capabilities among our local Agency partners, and influence strong adoption of digital solutions * Customer-centric mindset with a passion for understanding and exceeding expectations * Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint * Ability to learn quickly while managing in-office responsibilities * Proactive mindset in identifying and resolving service challenges Preferred Skills * Experience in a client relationship, account management, or internal business partner-facing role * Ability to influence across functions and levels without direct authority * Strong problem-solving and analytical skills * Background in training or coaching preferred Pay Transparency Salary Range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92733
    $70k-90k yearly 60d+ ago
  • Industrial Client Service Leader - Electric Utilities

    CDM Smith 4.8company rating

    Customer service manager job in Rapid City, SD

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US. This person will lead our growth in the utility sector by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects to electric utilities including T&D, substations, generation, civil works, geotechnical, and environmental projects.. This individual has helped utility clients successfully implement power grid upgrades, expansion, resilience, and sustaining capital projects and programs as well as general infrastructure and facility capital projects, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major utility clients in the U.S. - Developing and maintaining high value relationships with utility clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Electric Utilities **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors. - Bachelor's or Master's degree in engineering preferred - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $119.8k-209.7k yearly 60d+ ago
  • Assistant Customer Service Manager

    Drivegranite

    Customer service manager job in Rapid City, SD

    At Granite Automotive, we believe that buying or servicing your new or used vehicle should be fun and exciting. We have created an experience at Granite Automotive that is profoundly different. We have a unique and personal process that is simple and easy. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Responsibilities: Compliance,Privacy,Risk assessment and execution of agreement. You will support and inspire team members, along with helping them realize their full potential. This role also helps in developing business skills to potentially become a General Manager someday. Assistant Customer Service Managers serve as a role model to team members. They set the tone and create an environment for exceptional customer service. You will know how to handle difficult situations with customers and other matters in the service center. To work and support on the leads generation program with digital which includes performance marketing, funnel management process. Pay: $65,000 - $75,000 Per Year. Requirement: Experience: Service Manager: 3 years. customer Service experience 3 years. Leadership skill. Good communication skill.
    $65k-75k yearly 60d+ ago
  • PATIENT SERVICES LEAD (FULL TIME)

    Compass Group USA Inc. 4.2company rating

    Customer service manager job in Sturgis, SD

    Morrison Healthcare * We are hiring immediately for full time PATIENT SERVICES LEAD positions. * Location: Compass One Monument Health Sturgis - 949 Harmon Street, Sturgis, SD 57785. Note: online applications accepted only. * Schedule: Full time schedule. Monday through Friday, 6:30 am - 3:00 pm or 12:00 pm - 8:30 pm. Saturday through Sunday, 6:30 am - 3:00 pm or 12:00 pm. Further details upon interview. * Requirement: Previous food service experience required. * Pay Range: $16.50 per hour to $20.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs. Essential Duties and Responsibilities: * Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. * Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays. * Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections. * Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. * Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. * Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage. * Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. * Complies with regulatory agency standards, including federal, state and JCAHO. * Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution. * Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures. * Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. * Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template. * Performs other duties as assigned. Qualifications: * Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. * Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records. * The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *************************************************************************************************** Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $16.5-20 hourly 21d ago
  • PATIENT SERVICES LEAD (FULL TIME)

    Morrison Healthcare 4.6company rating

    Customer service manager job in Sturgis, SD

    Job Description We are hiring immediately for full time PATIENT SERVICES LEAD positions. Note: online applications accepted only. Schedule: Full time schedule. Monday through Friday, 6:30 am - 3:00 pm or 12:00 pm - 8:30 pm. Saturday through Sunday, 6:30 am - 3:00 pm or 12:00 pm. Further details upon interview. Requirement: Previous food service experience required. Pay Range: $16.50 per hour to $20.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs. Essential Duties and Responsibilities: Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays. Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage. Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Complies with regulatory agency standards, including federal, state and JCAHO. Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution. Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures. Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template. Performs other duties as assigned. Qualifications: Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records. The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *************************************************************************************************** Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $16.5-20 hourly 22d ago
  • Customer Service Team Lead

    BPS Direct 4.3company rating

    Customer service manager job in Rapid City, SD

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS: Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily direction to the associates within the department. Prepares to-do / Task lists. Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office. Insures a pleasant and productive shopping experience for all customers. Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with GSM / DM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items. Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or equivalent Experience: 2 to 4 years in Retail Sales Supervisory experience is a plus KNOWLEDGE, SKILLS, AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Constantly stand and/or walk during shift Occasionally ascend or descend ladders, stairs, ramps, etc. Constantly communicate with others to exchange information Occasionally repeat motions that may include the wrists, hands and/or fingers Occasionally operate machinery and/or power tools Occasionally operate motor vehicles or heavy equipment Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed) Occasionally work in tight and confined spaces Occasionally work in noisy environments INDEPENDENT JUDGEMENT : Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************. Cabela's
    $35k-40k yearly est. Auto-Apply 42d ago
  • Customer Service Supervisor - Electrical/Gas

    Border States Industries, Inc. 4.7company rating

    Customer service manager job in Rapid City, SD

    Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. Rapid City, SD Application Deadline: Until filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately. Responsibilities Essential Functions * Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives. * Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow-up and other services, as required. * Provides customers with timely and accurate follow-up on technical inquiries or other requests. * Actively participates in the marketing, planning, and sale of Border States' products and services. * Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level. * Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures. * Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures. * Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. * Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. * Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible. * Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes. * Leads change management in customer service area which may include training, formal communications, or other corporate initiatives. Non-essential Functions * Attends sales meetings and training programs, as required. * Assists with sales meetings and trade shows, as needed. * May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. * Training new hires, as required. * Maintains reports as required, this may include: bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations etc. * Trains on best practices to improve operations effectiveness. * Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders. * Responsible for performing the duties of the Customer Service Representative, as needed. Qualifications * Minimum of a two-year business/trade degree preferred or the equivalent in work experience. * Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred. * Strong knowledge of electrical products and systems preferred. * Technical ability to understand electrical systems with a minimum of four-years of prior electrical distribution experience preferred. * Ability to read, write and speak in English preferred. * Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities * Excellent customer service skills include being competent, accurate, responsive and engaged. * Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100% * Lift from Waist: * < than 10 lbs. - Not at all * 10 to 25 lbs. - Not at all * 26 to 50 lbs. - Not at all * 51 to 75 lbs. - Not at all * 75 to 100 lbs. - Not at all * 100+ lbs. - Not at all * Lift from Floor: * < than 10 lbs. - Frequently * 10 to 25 lbs. - Frequently * 26 to 50 lbs. - Occasionally * 51 to 75 lbs. - Occasionally * 75 to 100 lbs. - Not at all * 100+ lbs. - Not at all * Carried for Distance: * < than 10 lbs. - Not at all * 10 to 25 lbs. - Not at all * 26 to 50 lbs. - Not at all * 51 to 75 lbs. - Not at all * 75 to 100 lbs. - Not at all * 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: * Sitting (a continuous period of being seated) - Continuously * Standing (for sustained periods of time) - Frequently * Walking (moving about on foot to accomplish tasks) - Frequently * Bending/stooping (downward and forward) - Occasionally * Crawling (moving about on hands and knees or hands and feet) - Not at all * Climbing/Walking Stairs (ascending or descending) - Frequently * Reaching (extending arms in any direction) - Frequently * Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally * Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally * Balancing (maintaining body equilibrium to prevent falling) - Occasionally * Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously * Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally * Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally * Grasping (Applying pressure to an object with the fingers and palm) - Continuously * Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously * Talking (expressing or exchanging ideas by means of the spoken word) - Continuously * Driving (the control and operation of a motor vehicle) - Occasionally * Desk work (work usually performed at a desk) - Continuously * Use of a computer - Continuously * Use of a telephone - Continuously * Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously * Exposure (to adverse weather & temperature conditions) - Occasionally * Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: * Criminal background check (required for all positions) * Motor Vehicle Record (MVR) check (required for positions involving driving) * Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
    $25k-31k yearly est. 60d+ ago
  • HVAC Service Manager

    Comfort Heroes Plumbing, Heating & Air

    Customer service manager job in Rapid City, SD

    Job Description Here We Grow Again! Are you an HVAC Service Manager who wants to work for a thriving company where you can grow, be recognized and be rewarded for your work? Comfort Heroes is looking for an HVAC Service Manager who: Adapts well to changes in priority at a moments notice and is a good problem solver. Has experience overseeing a group of 7+ employees and has experience leading a team. Can keep teammates motivated while building confidence and team comradery. Holds proficient computer skills and is detail oriented. Is familiar with HVAC service offerings. Is able to monitor financial goals and will hold themselves accountable to the goals they set. Holds strong customer service skills as well as sales ability and resourcefulness. What's so different at Comfort Heroes compared to everywhere else? Our target is simple: we want to become the best place to work for superstar employees who are looking for an amazing, long-term career. Here are just a few of the reasons that our team members LOVE working here: Your birthday is a paid day off Paid training Amazing 401(k) Benefits, including Medical/Dental A clearly laid out path to build the life-long career you want to build … and all the popcorn you can eat! Are you a fit for Comfort Heroes? We want to be the last place you'll ever work… because once you work with us, you'll never want to find another job again. We are a career, not a pit-stop on the way. If you're a hard-working professional with something to prove and a passion to be the very best then you might be a fit for us… Along with the job-specific qualifications above, here are the qualities we're looking for in our perfect candidate: You work hard You love working with a team You can diagnose a problem and make recommendations to fix it You love to serve others You love to challenge yourself and you want to learn, and even be cross-trained You understand the importance of serving others (your team members and our customers) You understand and are willing to follow our core values: o Honor God o Safety First For Our Family and Theirs - Think Twice, Act Once o Delivering WOW Through Service - Exceeding Every Customer's Expectations o Demonstrate Highest Level of Integrity - Doing the Right Thing Even When No One is Watching o Great Place to Work - All for One and One for All As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status. *We hire veterans!* #hc79388
    $59k-96k yearly est. 4d ago
  • Supervisor Medical Imaging Services

    Monument Health Rapid City Hospital

    Customer service manager job in Rapid City, SD

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Work Location Monument Health Rapid City Hospital Department RCH MIS General Scheduled Weekly Hours 40 Job Summary Supports the Manager in the organization, planning, and promotion of assigned services. Demonstrates the ability to effectively supervise the functions of the Division and its personnel. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Coordinates the activities of the Division to accomplish the work in an efficient and effective manner. Counsels Division personnel, as necessary and in a timely manner, for failure to comply with established policies and procedures; completes the disciplinary process with appropriate documentation. Assures adequate staffing within departments supervised by analyzing needs of each dept. based on provider needs, employee needs, patient volume and emergency situations; staffing assignments must maintain the quality care standards, yet be cost effective for the organization. Responsible for interviewing, hiring, orienting, evaluating, counseling, disciplining and terminating employees within departments of supervision to ensure that departments are delivering excellent Healthcare. Assists the Manager in preparing the annual budget; identifies supply, personnel, equipment, and facility needs; presents justification in support of requests for additional personnel and equipment. Attends and participates in scheduled Supervisors' Meetings to keep current on intra- and inter-departmental concerns, problems, and solutions. Attends departmental and hospital meetings and in-services. Conducts Division meetings, at least on a monthly basis, to keep personnel informed of and involved in Division, Department, and Hospital matters. Demonstrates a consistent familiarity with, an understanding and acceptance of, and abidance with the Department's and the Hospital's policies and procedures. Participates in policy development and revision when needed. Consistently and positively works as a team member, helps coordinate the schedule with all staff members in the department to efficiently finish the work load. Is accountable at work and completes the necessary training to safely work and troubleshoot technical equipment. Ensures the procedure and related supplies are billed correctly. Works with vendors to maintain all equipment used is safe and performing at acceptable levels. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent: General Studies Graduate - Medical Imaging Program for Radiologic Technology or other modality Experience - 3 + years of Medical Imaging Technologists Experience Certification - Basic Life Support (BLS) Healthcare Provider Certification - American Heart Association (AHA) - Within 60 days of hire or transfer; ARRT Certificate - American Registry of Radiologic Technologists (ARRT); or American Registry of Diagnostic Sonographer (ARDMS) Regarding BLS certification: The department you are applying to may require BLS certification sooner than 60 days post transfer/hire. The hiring manager will discuss this with you if it is applicable. Preferred: Education - Bachelor's degree in Related Field or 3 years of Medical Imaging leadership experience Experience - 1+ years of Supervisor Experience, 5+ years of Radiographer Experience **Policy Number: MIS-7040-115 - Caregivers must be BLS certified upon employment or within their 90-day probation period. Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Diagnostics Job Family General Imaging Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
    $30k-46k yearly est. Auto-Apply 6d ago
  • Supervisor Medical Imaging Services

    Monumenthealth

    Customer service manager job in Rapid City, SD

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Work Location Monument Health Rapid City Hospital Department RCH MIS General Scheduled Weekly Hours 40 Job Summary Supports the Manager in the organization, planning, and promotion of assigned services. Demonstrates the ability to effectively supervise the functions of the Division and its personnel. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Coordinates the activities of the Division to accomplish the work in an efficient and effective manner. Counsels Division personnel, as necessary and in a timely manner, for failure to comply with established policies and procedures; completes the disciplinary process with appropriate documentation. Assures adequate staffing within departments supervised by analyzing needs of each dept. based on provider needs, employee needs, patient volume and emergency situations; staffing assignments must maintain the quality care standards, yet be cost effective for the organization. Responsible for interviewing, hiring, orienting, evaluating, counseling, disciplining and terminating employees within departments of supervision to ensure that departments are delivering excellent Healthcare. Assists the Manager in preparing the annual budget; identifies supply, personnel, equipment, and facility needs; presents justification in support of requests for additional personnel and equipment. Attends and participates in scheduled Supervisors' Meetings to keep current on intra- and inter-departmental concerns, problems, and solutions. Attends departmental and hospital meetings and in-services. Conducts Division meetings, at least on a monthly basis, to keep personnel informed of and involved in Division, Department, and Hospital matters. Demonstrates a consistent familiarity with, an understanding and acceptance of, and abidance with the Department's and the Hospital's policies and procedures. Participates in policy development and revision when needed. Consistently and positively works as a team member, helps coordinate the schedule with all staff members in the department to efficiently finish the work load. Is accountable at work and completes the necessary training to safely work and troubleshoot technical equipment. Ensures the procedure and related supplies are billed correctly. Works with vendors to maintain all equipment used is safe and performing at acceptable levels. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent: General Studies Graduate - Medical Imaging Program for Radiologic Technology or other modality Experience - 3 + years of Medical Imaging Technologists Experience Certification - Basic Life Support (BLS) Healthcare Provider Certification - American Heart Association (AHA) - Within 60 days of hire or transfer; ARRT Certificate - American Registry of Radiologic Technologists (ARRT); or American Registry of Diagnostic Sonographer (ARDMS) Regarding BLS certification: The department you are applying to may require BLS certification sooner than 60 days post transfer/hire. The hiring manager will discuss this with you if it is applicable. Preferred: Education - Bachelor's degree in Related Field or 3 years of Medical Imaging leadership experience Experience - 1+ years of Supervisor Experience, 5+ years of Radiographer Experience **Policy Number: MIS-7040-115 - Caregivers must be BLS certified upon employment or within their 90-day probation period. Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Diagnostics Job Family General Imaging Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
    $30k-46k yearly est. Auto-Apply 7d ago
  • District Manager (South Dakota)

    Plains Towing and Recovery

    Customer service manager job in Sturgis, SD

    Job DescriptionSalary: $55k-$65k Salary DOE Plains Towing is now hiring a District Manager in South Dakota. Do you enjoy leading ambitious, well trained teams and managing multiple location operations? Plains Towing is seeking a confident and driven individual to fill a District Manager position in South Dakota. If you are looking for a company that appreciates you and rewards you for your hard work, Plains Towing offers salary pay with unlimited overtime as well as regular bonuses and promotion opportunities. What do we want you to bring to the table? We are looking for a reliable individual who enjoys leadership, teamwork, management, premium customer service, and most importantly maintain a strong safety mindset. What we will bring to the table? We have everything you need to get started - A refined facility including all of the tools necessary for your job, insurance, training, and advancement opportunities. Plains Towing offers health insurance, 401k and PTO! Responsibilities and Duties: Respond to phone calls and emails, communicate with vendors, insurance agencies and customers Coordinate interviews, review candidates, on-board and off-board employees Coordinate daily operations, task lists and fleet management Routinely inspect assets, facilities and review employee training to ensure compliancy Review and enforce safety policies Audit invoices, impound lots and complete title work Complete tasks as assigned by General Manager or Owner in support of daily operations Required Skills & Experience: Open to applicants 21+ years old Must possess strong leadership skills and the ability to manage multiple teams and departments simultaneously Must be comfortable working with a computer, multiple software platforms and smartphone applications Must possess a valid driver's license issued by your state of residence Must meet background screening criteria Must be willing to occasionally work outside normal work hours depending on needs Ability to work in fast paced situations Benefits: 401(k) Health insurance Paid and unpaid time off Consistent 5/2 schedule Work with the latest most up-to-date digital platforms Join a team that is committed to safety and performance operating one of the most refined fleets in the industry. Our primary goal at Plains Towing is to ensure our employees work in a safe and healthy environment that will provide them with the ability to turn a job into a long-term career they enjoy.
    $55k-65k yearly 21d ago
  • Center Manager-8041

    Fullspeed Automotive

    Customer service manager job in Rapid City, SD

    Summary/Objective: The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences. The Center Manager creates an environment ensuring customer service expectations are met, drives accountability, sales goals, controlling costs, and managing profitability. They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, maintenance standards and assistance in building a culture of teamwork and customer service. Duties and Responsibilities * Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people. * Engage customers by building relationships that make them feel like guests in our location. * Attract and manage local fleet businesses, while taking care of our local customers. * Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer. * Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease. * Control shop costs including parts/equipment, operational expenses, and labor. * Build and lead a team of engaged, service-oriented techs and mechanics, including hiring the right people and fostering a service-driven environment. * Oversee daily operations, service bay organization, store readiness and inventory management. * Acts a go getter- deliver results but always wanting to do more for the customer and your team. * Proficient in technology and capable of using our computer systems. * Pit Crew Certified (internal candidates) * Results-driven using strong business acumen skills and understanding of the basics of P&L management. Strong logical and business acumen skill set and mathematical common sense. * Ability to deliver exceptional customer experience with honesty, humility and integrity. * Having an Owner Mentality while running your store and caring for your teammates and guests you focus on the overall outcome with understanding that this is a hands-on job. * Ability to adapt to the constantly changing demands of the automotive service industry, flexibility to meet the customers' needs. * Maintains a continuous strong store presence, including weekends, non-traditional workday hours. This requires a lot of time on your feet, with bending or leaning over in many angles several times a day. * Implement and maintain safety protocols to ensure a secure and hazard-free workplace, including compliance with OSHA standards and conducting regular safety training and inspections. Safety is not just a priority; it is a part of our foundational success. * Monitor and enforce security measures to protect company assets, customer vehicles, and the overall facility. * Ensure company safety, environmental, and employment standards in accordance with local and national governance. Why join us? * Medical, Dental and Vision Insurance * Short-Term Disability * Long-Term Disability * Employer Paid Life Insurance * Paid time off * 401(k) (with employer match) * Bonus Plan * Employee Discount Program * Growth Opportunities * Disclaimer: The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an comprehensive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
    $53k-75k yearly est. 15d ago
  • Customer Service Manager

    Spartannash 4.8company rating

    Customer service manager job in Rapid City, SD

    As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 1516 E. St. Patrick St. - Rapid City, South Dakota 57702 Position Summary: This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators. Here's what you'll do: Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality. Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas. Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. Maintain familiarity with all products carried in the department as well as throughout the store. Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs. Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline. Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines. Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department. Implement Our Winning Recipe and model our core values and competencies. Be responsible for department management including staffing, training, performance management, and career development of associates. Develop and monitor department goals. Develop and monitor department forecasts, as required. Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required. Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards. Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. Develop and implement a plan that results in meeting company goals and key performance indicators. Additional responsibilities may be assigned as needed. Here's what you'll need: High School Graduate (Required) or Equivalent (GED). Two years of retail experience preferred. One-year supervisory experience preferred. Strong written and verbal communication, and bookkeeping skills. Good organization, prioritization, decision-making, problem solving and conflict management skills. Strong leadership abilities with capability to work in a hands-on environment. Good strategic planning and business acumen skills. Good knowledge of retail store operations; knowledge of retail management systems. Proficient in Word, Excel and PowerPoint. Depending on company location, ability to communicate in Spanish is highly desirable. Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package. SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.
    $38k-52k yearly est. Auto-Apply 9d ago
  • Service Leader, Onsite Relationship Management 92733

    New York Life Insurance 4.5company rating

    Customer service manager job in Rapid City, SD

    Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and consequential impact on our success in fostering customer trust and loyalty. Role Overview: Join our dynamic management team at our Frontier Sales Office as a Service Leader, where you'll play a critical role in strengthening connections across our organization and supporting the success of your local office. In this role, you'll serve as a relationship manager and the primary liaison between the Service team and our local Managing Partner, recruiters and their agents, ensuring seamless communication, collaboration, and alignment of service support with the needs of the General Office. As a trusted advisor and problem-solver, you'll help match local Agency needs with solutions offered by the Service team, and identify and implement service improvements to make it easier to meet their needs. Through education and advocacy, you'll ensure that our local Agency partners understand the easiest way (whether through technology or personalized support) to accomplish their desired tasks. Your work will be critical to driving a culture of partnership, engagement, and high performance. If you're passionate about creating meaningful relationships and delivering tailored solutions in a collaborative, dynamic environment, this is a great opportunity for you to put your skills to work. What You'll Do: Champion Service Relationships: Serve as the trusted point of contact for GO Agency Managers, recruiters, and agents, understanding their unique needs and ensuring that they receive the service support they need to succeed. Resolve Service Escalations: Address concerns with empathy, urgency, and accountability to maintain agent satisfaction and build long-term loyalty; follow through on complex service challenges to ensure resolution. Support Strategic Sales Engagements: Collaborate with our Agency sales team to align service initiatives with business development goals, including incentive programs and agent enablement. Provide AI & Digital Support: Deliver training, support, and guidance on the use of AI-driven tools and digital platforms, helping agents and staff leverage innovative solutions for enhanced productivity and service excellence. Coordinate Local Engagement Events: Plan and execute local events that reinforce partnership, drive engagement, and create opportunities for connection between Service and our sales partners. Enable Change and Adoption: Lead training and onboarding for new service tools and capabilities, fostering adoption and continuous improvement. Oversee Office Operations: Manage local facilities and technology support; in partnership our Service team, ensure an environment that supports relationship-building and productivity. Support Financial Accuracy: Oversee local financial processes with precision, ensuring transparency and accountability in service-related expenditures. What You'll Bring: Required Skills Must pass the FINRA Securities Industry Essentials (SIE) and Series 99 exams within the first six months of hire Bachelor's degree or equivalent business experience Strong interpersonal and communication skills, with a proven ability to build trusted relationships at all levels Ability to effectively advocate for the utilization of new service capabilities among our local Agency partners, and influence strong adoption of digital solutions Customer-centric mindset with a passion for understanding and exceeding expectations Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint Ability to learn quickly while managing in-office responsibilities Proactive mindset in identifying and resolving service challenges Preferred Skills Experience in a client relationship, account management, or internal business partner-facing role Ability to influence across functions and levels without direct authority Strong problem-solving and analytical skills Background in training or coaching preferred Pay Transparency Salary Range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ******************** Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92733
    $70k-90k yearly 60d+ ago
  • PATIENT SERVICES LEAD (FULL TIME)

    Compass Group, North America 4.2company rating

    Customer service manager job in Sturgis, SD

    Morrison Healthcare + We are hiring immediately for full time **PATIENT SERVICES LEAD** positions. + **Location** : Compass One Monument Health Sturgis - 949 Harmon Street, Sturgis, SD 57785. _Note: online applications accepted_ _only_ _._ + **Schedule** : Full time schedule. Monday through Friday, 6:30 am - 3:00 pm or 12:00 pm - 8:30 pm. Saturday through Sunday, 6:30 am - 3:00 pm or 12:00 pm. Further details upon interview. + **Requirement** : Previous food service experience required. + **Pay Range:** $16.50 per hour to $20.00 per hour. **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. **Take a look for yourself** **!** Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. **Job Summary** Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs. **Essential Duties and Responsibilities:** + Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. + Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays. + Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections. + Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. + Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. + Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage. + Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. + Complies with regulatory agency standards, including federal, state and JCAHO. + Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution. + Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures. + Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. + Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template. + Performs other duties as assigned. **Qualifications:** + Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. + Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records. + The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program + **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (******************************************************************************************************* _or copy/paste the link below for paid time off benefits information._ _****************************************************************************************************** Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $16.5-20 hourly 21d ago
  • Customer Service Supervisor - Electrical/Gas

    Border States 4.7company rating

    Customer service manager job in Rapid City, SD

    Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. Rapid City, SD Application Deadline: Until filled Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately. Responsibilities Essential Functions Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives. Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow-up and other services, as required. Provides customers with timely and accurate follow-up on technical inquiries or other requests. Actively participates in the marketing, planning, and sale of Border States' products and services. Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level. Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures. Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures. Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible. Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes. Leads change management in customer service area which may include training, formal communications, or other corporate initiatives. Non-essential Functions Attends sales meetings and training programs, as required. Assists with sales meetings and trade shows, as needed. May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Training new hires, as required. Maintains reports as required, this may include: bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations etc. Trains on best practices to improve operations effectiveness. Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders. Responsible for performing the duties of the Customer Service Representative, as needed. Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of four-years of prior electrical distribution experience preferred. Ability to read, write and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100% Lift from Waist: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: < than 10 lbs. - Frequently 10 to 25 lbs. - Frequently 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Continuously Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
    $25k-31k yearly est. 60d+ ago
  • Plumbing Service Manager

    Comfort Heroes Plumbing, Heating & Air

    Customer service manager job in Rapid City, SD

    Job Description Here We Grow Again! Are you a Plumbing Service Manager who wants to work for a thriving company where you can grow, be recognized and be rewarded for your work? Comfort Heroes is looking for a Plumbing Service Manager who: Adapts well to changes in priority at a moments notice and is a good problem solver. Has experience overseeing a group of 7+ employees and has experience leading a team. Can keep teammates motivated while building confidence and team comradery. Holds proficient computer skills and is detail oriented. Is familiar with plumbing service offerings. Is able to monitor financial goals and will hold themselves accountable to the goals they set. Holds strong customer service skills as well as sales ability and resourcefulness. What's so different at Comfort Heroes compared to everywhere else? Our target is simple: we want to become the best place to work for superstar employees who are looking for an amazing, long-term career. Here are just a few of the reasons that our team members LOVE working here: Your birthday is a paid day off Paid training Amazing 401(k) Benefits, including Medical/Dental A clearly laid out path to build the life-long career you want to build … and all the popcorn you can eat! Are you a fit for Comfort Heroes? We want to be the last place you'll ever work… because once you work with us, you'll never want to find another job again. We are a career, not a pit-stop on the way. If you're a hard-working professional with something to prove and a passion to be the very best then you might be a fit for us… Along with the job-specific qualifications above, here are the qualities we're looking for in our perfect candidate: You work hard You love working with a team You can diagnose a problem and make recommendations to fix it You love to serve others You love to challenge yourself and you want to learn, and even be cross-trained You understand the importance of serving others (your team members and our customers) You understand and are willing to follow our core values: o Honor God o Safety First For Our Family and Theirs - Think Twice, Act Once o Delivering WOW Through Service - Exceeding Every Customer's Expectations o Demonstrate Highest Level of Integrity - Doing the Right Thing Even When No One is Watching o Great Place to Work - All for One and One for All As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status. *We hire veterans!* #hc79387
    $59k-96k yearly est. 4d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Rapid City, SD?

The average customer service manager in Rapid City, SD earns between $32,000 and $84,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Rapid City, SD

$52,000

What are the biggest employers of Customer Service Managers in Rapid City, SD?

The biggest employers of Customer Service Managers in Rapid City, SD are:
  1. SpartanNash
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