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Customer service manager jobs in Roanoke Rapids, NC - 124 jobs

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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Rocky Mount, NC

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $79k-119k yearly est. Auto-Apply 14d ago
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  • Customer Service and Kitchen Staff

    Mid Atlantic Dairy Queen

    Customer service manager job in Courtland, VA

    We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking. We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus! All Employees Enjoy: Employee meal discount program An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen Full Time Employees Enjoy: Paid Vacation Paid Holidays Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week. Retirement plans available to qualified employees please inquire if interested. DQ operators have been providing consumers with crave-satisfying treats and food since 1940. Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads. Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans. We are an Equal Opportunity Employer!
    $51k-98k yearly est. Auto-Apply 60d+ ago
  • Lead Customer Service Representative, Full or Part Time

    Circle K Stores, Inc. 4.3company rating

    Customer service manager job in Rocky Mount, NC

    Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions * Leading a team of employees * Entry level employee supervision Great if you have: * Retail and customer service experience * Entry level management experience * Sales associate or cashiering experience * High School Diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $29k-34k yearly est. 25d ago
  • Customer Success Manager

    Clayton Homes 3.9company rating

    Customer service manager job in Nashville, NC

    Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Position Summary: Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to provide value added services which supports sustainable growth and brand loyalty. It's a role that combines traditional sales and market growth practices and aligns them with world class customer experience through training and teaching our customers to improve the collective business. By championing company initiatives, the CSM will work to create efficiencies in product and inventory management, technology, product quality, and sales management to continuously increase the value we provide our customers and ensure an overall world class customer experience. Duties / Responsibilities: Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories. Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate. Develop an empirical understanding of our target audiences - their attitudes, behaviors, needs, and opportunities for engagement. Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed. Elevate housing and perceptions of the industry and Brand through customer focus. Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed. Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals. Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations. Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals. Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals. Proactively face challenges while being committed to providing customers with excellent services and products. Create engagement and awareness to positively influence NPS and customer referrals. Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer. Conduct visits to retail partners for hands-on training and product updates. Stay up to date on trends within the industry through frequent competitive analysis. Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes. Other duties as assigned. Qualifications: Associate's (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor's (4 year) degree a plus. 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting. Must have great communication skills, written and verbal. Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities. Great attention to detail, organizational, and analytical skills. Ability to work independently or in a team environment. Motivated and self-starter. Willing to learn, hard-working, determined, and assertive. Microsoft Office skills (Excel, Word, PowerPoint). Physical Demands: Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc. Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others. Constantly works in an indoor, temperature-controlled, sealed-window office environment. Work primarily involves sitting / standing. Travel Requirements: 50%+ OTE (Base and Commissions): $140,000 to $160,000 Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Manufacturing
    $140k-160k yearly Auto-Apply 48d ago
  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Customer service manager job in Rocky Mount, NC

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $72k-93k yearly est. 60d+ ago
  • IDD Specialty Care Manager

    Carebridge 3.8company rating

    Customer service manager job in Rocky Mount, NC

    #HealthyBlueCareTogetherCFSP IDD Specialty Care Manager $3,500 SIGN ON BONUS We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision a North Carolina where all children and families thrive in safe, stable, and nurturing homes. North Carolina residency is required! Location: We are currently seeking people throughout the State of North Carolina in the following DSS Regions: * Region 1 counties: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Madison, Polk, Swain, Transylvania, Yancey, Macon, Jackson, Mitchell. * Region 2 counties: Alexander, Alleghany, Ashe, Avery, Burke, Caldwell, Catawba, Cleveland, Gaston, Iredell, Lincoln, McDowell, Rutherford, Watauga, Wilkes. * Region 3 counties: Alamance, Caswell, Chatham, Davidson, Davie, Durham, Forsyth, Guilford, Orange, Person, Randolph, Rockingham, Stokes, Surry, Yadkin. * Region 4 counties: Anson, Cabarrus, Harnett, Hoke, Lee, Mecklenburg, Montgomery, Moore, Richmond, Robeson, Rowan, Scotland, Stanly, Union. * Region 5 counties: Edgecombe, Franklin, Granville, Halifax, Johnston, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, Wilson, Greene. * Region 6 counties: Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Perquimans, and Sampson * Region 7 counties: Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Pasquotank, Perquimans, Tyrrell, Washington. Travel within your assigned DSS Region is required. When you are not in the field, you will work virtually from your home. These roles are statewide field-based and requires you to interact with patients, members, or providers in person four to five days per week. This is a collaborative role with the field care managers for the CFSP program with the advisors supporting the care managers with consulting on complex medical or IDD cases. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The IDD Specialty Care Manager is responsible for coordinating operations and workflows related to Intellectual, Developmental & Disability - IDD case management activities in support of CFSP Foster Care. Serve as coach. Performs case management telephonically and/or by home visits within the scope of licensure. Manages overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person health. Manages the most complex cases and provides support to Special Programs case managers. How you will make an impact: * Engage collaboratively with key stakeholders, including families, foster parents, and service teams to craft and sustain individualized treatment plans. * Conducts assessments to identify individual needs. * Develops comprehensive care plan to address objectives and goals as identified during assessment. * Supports member access to appropriate quality and cost effective care and modifies plan(s) as needed. * Coordinates with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole person care. * Coordinates social determinants of health to meet the needs of the member and incorporates that into care planning. * Works closely with various state agencies. * Maintains knowledge of the system of care philosophy; a spectrum of effective, community-based services and supports for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network. * Builds meaningful partnerships with designated populations and their families, and addresses cultural and linguistic needs, in order to help them function better at home, in the community, and throughout life. * Evaluates health needs and identifies applicable services and resources in conjunction with members and their families. * Provides important information including patient education, medication reconciliation, and identification of community resources and assists with arrangement of follow-up care. * Facilitates health rounds with other clinical centered professionals to ensure whole person health. * May lead and work on specialty projects and initiatives. * Assists with process improvements activities. * Trains and mentors staff. * Performs case/chart audits and ensures departmental compliance. * Serves as a member of the leadership team. Minimum Requirements: * Requires MS/MA in social work, counseling, or a related behavioral health field or a degree in nursing and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background. * Requires an active, current and valid license as an RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required. Preferred Skills, Capabilities, and Experiences: * Experience working with Children, Youth, and Families who are being served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs is strongly preferred. * Experience serving the children and youth involved in Foster Care and Social Services. * Knowledge of resources, supports, services and opportunities required for safe community living for populations receiving in-reach and transition services, including LTSS, Behavioral Health, therapeutic, and physical health services. * Service delivery coordination, discharge planning or behavioral health experience in a managed care setting preferred. * Travels to worksite and other locations as necessary. * Clinical experience in social work counseling with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred. * Experience working with specialty populations preferred. * Certified Case Manager Certification preferred. We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses. #HealthyBlueCareTogetherCFSP Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $31k-41k yearly est. Auto-Apply 60d+ ago
  • Customer Accounts Manager

    Aarons 4.2company rating

    Customer service manager job in Roanoke Rapids, NC

    The salary range for this role is $13.50 to $14.25 per hour.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy Second up to the General Manager Build authentic customer relationships to support customers in their ownership goals and drive sales Manage the collections process by counseling customers to gain timely lease/merchandise renewals Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Maintain customers contact over the phone and through home visits Update customers information and maintain accuracy Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals Clean and certify merchandise in the cleaning station for all merchandise personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any other reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of college or two years of previous management experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $13.5-14.3 hourly 9d ago
  • Level 2 Customer Service Agent

    State of North Carolina 4.4company rating

    Customer service manager job in Nashville, NC

    Agency Dept of Revenue Division CUSTOMER SERVICE Job Classification Title Revenue Tax Technician (S) Number 60081542 Grade NC09 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work * PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING* Come work for NCDOR! If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the NCDOR might be the right fit for you! Don't worry, you don't have to already know taxes to excel in this job! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. For current DOR employees, this is the next step in the Customer Service Agent Career Path. We are currently hiring for a Level 2 Customer Service Agent position based out of any of our 3 Customer Service Centers located in Raleigh (Wake), Greensboro (Guilford) and Rocky Mount (Nash). The work schedule is Monday through Friday 8:00 am to 5:00 pm, with the option to flex your time. Employees are eligible for a hybrid work schedule after completion of a training progression plan. This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of this position includes, but is not limited to: * Consistently answer incoming calls via a high-volume telephone queue * Resolve incoming correspondence via written letters or email * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures * Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws Knowledge Skills and Abilities/Management Preferences Recruitment Range: $46,000 - $52,000 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna L Howe Recruiter Email: ********************
    $46k-52k yearly 5d ago
  • Service Manager

    Quality Equipment LLC 4.2company rating

    Customer service manager job in Rocky Mount, NC

    Job Description We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area. Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity. We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career. We are currently looking for a Service Manager to join us in our Rocky Mount store. BASIC FUNCTIONS AND RESPONSIBILITIES Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction. Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal. Maintains all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment. Schedules and assigns jobs and work areas to technicians according to their mechanical skills and knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc. Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirements. Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order. Schedules routine maintenance of company-owned vehicles. Always conducts self as to present a professional image of the dealership. Performs other functions or duties as directed by management in line with the objectives of the dealership. EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS Previous supervisory or management experience preferred but not required. Strong organizational skills and leadership abilities. Ability to define problems, collect data, establish facts, and draw valid conclusions. Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary. Computer skills are necessary to oversee the Repair Order process. Ability to speak effectively one-on-one or before groups of customers or employees of the organization. Ability to interpret department financial statements. Ability to negotiate customer complaints to a satisfactory resolution. PHYSICAL DEMANDS Weight Requirements: Lifting up to 50 lbs. Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting Visual: Working with PC, smart devices, and close detailed work Driving: Occasional - Short and long distances Dexterity: Ability to grasp and manipulate standard tools and office equipment Noise: Medium to High Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
    $59k-96k yearly est. 22d ago
  • Service Manager

    Feyer Ford of Ahoskie

    Customer service manager job in Ahoskie, NC

    Job Description At Feyer Ford of Ahoskie, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Feyer Ford of Ahoskie is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. BENEFITS Responsibilities Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications A minimum of 3 years of experience as a service manager or certified Ford service advisor looking for a move up! Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $57k-95k yearly est. 25d ago
  • Customer Service Supervisor

    Wawa 4.5company rating

    Customer service manager job in Franklin, VA

    As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. What you'll do: Deliver outstanding customer service and resolve inquiries promptly. Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training. Lead, motivate, and train Associates to drive sales and performance during shift. Ensure consistent execution of customer service programs, policies, and store technology components. Manage cash processes, inventory, vendor check-ins, and store safety. Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need. Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: High School Diploma or GED equivalent Must be 18+ years old with reliable transportation Flexible availability to work various shifts, including weekends, and holidays, to meet business needs Supervisory experience, ideally in retail or food service environments, is a plus Strong customer service, relationship-building, and communication skills Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ************. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
    $21-23.6 hourly Auto-Apply 23d ago
  • Full Time Assistant Customer Service Manager DLT 63

    Harris Teeter, LLC 4.5company rating

    Customer service manager job in Rocky Mount, NC

    Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. Additional Information * Posting Date: Jan 9, 2026 Compensation
    $22k-28k yearly est. 11d ago
  • Service Manager

    Parker Oil Propane 3.6company rating

    Customer service manager job in South Hill, VA

    The position is responsible for ensuring accurate, timely, safe and efficient service and installing products for customers. Will provide excellent customer service by completing these activities in a professional and positive manner. Our Core Values We believe that how we work is just as important as the work we do. Every team member is expected to uphold and model the following values: Team Player - Collaborate effectively and support others to achieve shared goals. Do the Right Thing - Act with integrity, honesty, and professionalism in every situation. Be Respectful - Treat others with dignity and maintain a positive, inclusive workplace. Take Initiative - Proactively seek out ways to improve processes and solve problems. Take Pride in Your Work - Strive for excellence and take ownership of results. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. Manage all aspects of the bulk plant's propane, fuel and oil delivery operations, including profit and expense activity of sales, inventory, fleet, staffing, and customer acquisition and retention, and assistance with collections. Lead the service staff, including interviewing, hiring, coaching, training, and managing performance of service technicians and office staff. Monitor and ensure compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations. Participate in quarterly corporate safety meetings and the monthly managers' meetings. Lead local safety meetings and instill a safe culture. Perform site surveys as needed. Acquire proper permits required for job completion. Schedule jobs with customers. Route, plan, and efficiently dispatch work orders daily to service technicians and service helpers. Review completed work orders for accuracy to ensure error-free billing. Assist in new business acquisition through designing and creating proposals for new customers in conjunction with the sales team. Plan, execute, and monitor customer interaction and service ensuring all work is performed in a manner which consistently meets or exceeds company expectations. Provide feedback to management in support of team members' annual performance reviews. Review, manage, motivate, coach, and mentor direct reports. Maintain inventory of parts and tools needed for completion of installations and/or repairs. Maintain ongoing industry knowledge through continuing education supported by company-sponsored opportunities or personal initiatives. Oversee jobs to completion (this may include multiple trips to job sites). Support the publishing of standard procedures and work instructions that aid in personnel training and consistent execution of department responsibilities. Support development of KPIs aligned with department and job responsibilities to drive focus and results. Monitor and support team members' completion of management-assigned tasks and follow-up items. Establish short-term and long-term goals and objectives. Understand and maintain compliance with state and federal codes. Make deliveries if the employee holds a CDL. Assist with training new employees. Complete all assigned training classes in person and online. Work overtime during the busy season (October to April). Coordinate and assist other plant locations as needed. Review and submit payroll for direct reports and monitor overtime. Address employee concerns and conflicts; take disciplinary action if needed with guidance from Human Resources. Ensure service building and trucks are regularly inspected and arrange for repairs as needed. Other duties as assigned. Physical Demands Work in this classification can be considered medium physical work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds. If someone can do medium work, it is determined that he or she can also do sedentary and light work. Qualifications Preferred Education and Experience High School diploma or General Education Certificate (GED) required. College degree preferred. Three plus years of management experience including supervising employees. Two years' progressive experience in service is preferred. Experience in fuel is a plus. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Exceptional written and interpersonal communication skills. Ability to provide strong leadership through coaching and mentoring with a focus on customer service.
    $47k-66k yearly est. 6d ago
  • Rehab Services Supervisor - Community Memorial Hospital - Acute Care

    Vcu Health

    Customer service manager job in South Hill, VA

    Under the direction of the Therapy Manager, the Rehabilitation Services Supervisor coordinates departmental operations, to include, performing rehabilitation treatments within their scope of practice. This role supports departmental performance improvement initiatives. This role also participates in selection of new hires, orients and supervises clinic staff, to include, validates staff competencies. The Rehabilitation Services Supervisor monitors staffing levels and productivity levels. This role assists with clinical student program. This role maintains efficient and effective departmental operation in compliance with federal, state and Joint Commission standards. Provides back up coverage for the Therapy Manager.Licensure, Certification, or Registration Requirements for Hire: Licensed by the Commonwealth of Virginia as OT, PT, or SLP Licensure, Certification, or Registration Requirements for continued employment: Current license by the Commonwealth of Virginia as OT, PT, or SLP BLS CPR Certification of Clinical Competency (for SLP) Experience REQUIRED: Minimum three years hospital or clinic experience as OT, PT, or SLP Experience PREFERRED: Previous work experience in supervisory or staff development Education/training REQUIRED: Graduate of accredited School of OT, PT, or SLP Education/training PREFERRED: Master's or Doctoral degree from accredited school of OT, PT, or SLP Independent action(s) required: Provision of clinical services, staff scheduling and training, supervision of daily clinical operations Supervisory responsibilities (if applicable): Orients new staff/students May conduct performance evaluations Schedules and supervises staff, students, and volunteers Additional position requirements: Weekend or evening work, as needed Age Specific groups served: Varies with clinical setting Physical Requirements (includes use of assistance devices as appropriate): Physical: Other: Per OT, PT, or SLP clinician job description Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
    $39k-65k yearly est. Auto-Apply 5d ago
  • Service Manager (Branch Manager)

    First Citizens Bank 4.8company rating

    Customer service manager job in Spring Hope, NC

    Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As a Service Manager at First Citizens Bank, you will be responsible for the overall management and leadership in a branch. You will oversee the branch operations with the support from an operations specialist. You will manage a staff of sales and service representatives. Manage banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services, lending and identifies referrals for specialty partners. Responsibilities Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Engage with customers, prospects and referral sources through proactive outreach. Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team. Qualifications Bachelor's Degree and 2 years of experience in Financial services, sales or bank operations OR High School Diploma or GED and 6 years of experience in Financial services, sales or bank operations Preferred Area of Experience: 2 years in a leadership role License or Certification Type: In cases where licensing is required, associates must complete the Bank-sponsored licensing program within 12 months of entering the role, Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Required Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services, Operations management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
    $45k-74k yearly est. 24d ago
  • General Manager

    Ameri-Force 4.0company rating

    Customer service manager job in Cofield, NC

    Job DescriptionThe General Manager (GM) is responsible for the overall leadership, performance, and growth of the facility. This role sets and drives strategic priorities, ensures operational excellence across manufacturing and logistics, and cultivates a culture of safety, productivity, efficiency, inventory accuracy, quality,accountability, and continuous improvement. The GM serves as a critical liaison between executive leadership and plant operations-aligning day-to-day execution with short-term and long-term business goals, customer commitments, quality and financial targets. Key Responsibilities Strategic Leadership Translate corporate vision into actionable plant-level strategies, ensuring alignment with profitability and growth objectives. Establish and manage short- and long-range operational plans to meet production, quality, inventory accuracy, delivery, and safety goals. Partner with executive leadership to shape organizational policies and drive business development initiatives. Identify opportunities for continuous improvement, workforce development, and facility investments to support and meet customer demand and profitability. Operational Oversight Direct daily operations across all departments, including the yards, plant, maintenance, and logistics. Review and act on production, safety, and financial performance data to ensure efficient, cost-effective execution. Resolve operational challenges by coordinating with department leaders and support functions to minimize downtime and optimize throughput. Lead capital planning and budgeting processes, including financial forecasting, cost analysis, and investment justifications. People & Culture Build and develop a high-performance leadership team, mentor frontline supervisors and department heads. Foster a culture of accountability, communication, and respect across the workforce. Oversee employee engagement, training, coaching, and conflict resolution processes to promote a stable and motivated workforce. Champion safety culture by ensuring consistent compliance with health, environmental, and OSHA regulations. Customer & Quality Focus Ensure operations are executed to meet or exceed customer quality, delivery, and service expectations. Serve as an escalation point for customer issues related to production, scheduling, or quality. Oversee implementation of quality management systems and corrective actions when needed. Business Performance Monitor KPIs and key financial metrics to evaluate performance against goals. Lead efforts to improve inventory turns, reduce waste, and optimize resource utilization. Present regular performance updates and strategic recommendations to executive leadership. Qualifications 10+ years of progressive leadership experience in manufacturing or industrial operations, with at least 5 in a senior management role. Proven ability to scale operations and manage multi-department teams in a dynamic, hands-on environment. Strong financial acumen, including experience with budgeting, capital planning, and cost control. Excellent problem-solving, decision-making, and interpersonal communication skills. Experience in surface preparation, industrial coatings, or steel fabrication preferred. Proficiency in Microsoft Office Suite and production management systems. Job Type: Full-time Salary - $150k
    $150k yearly 16d ago
  • District Manager D31

    Variety Wholesalers Inc. 4.3company rating

    Customer service manager job in Henderson, NC

    Job Description Variety Wholesalers Inc./Roses Discount Stores is currently looking for an experienced district manager that would like to become a part of a fast-growing company that offers an individual the opportunity to utilize their managerial skills and leadership abilities. The ideal candidate will have five years or more experience in multi-store management with a retailer whose stores had a sales volume of 1.5 million or more. The candidate should possess good communication skills and project positive leadership with the ability to select, train, review, and retain employees. · Management of total store operations to achieve an efficient and profitable store. · Ensure company policies and procedures are followed by all employees. · Develop and maintain positive customer and community relations. · Implement company programs in an accurate and timely manner. · Project positive leadership to all employees. · Select, motivate, train, review, and retain employees. · Communicate information to appropriate employees in a timely and accurate manner. Qualifications and Skills Required: · 4 years Multi-Store Experience · Excellent Leadership Abilities · Great Communication Skills · Must be capable of Motivating People · Ability to Select, Train, and Develop People · High School diploma or GED · Demonstrated level of proficiency and knowledge of human resource management · Team-oriented work style.
    $68k-112k yearly est. 4d ago
  • Family Services Supervisor

    State of Virginia 3.4company rating

    Customer service manager job in Courtland, VA

    Hiring Range: $45,591.00 to Commensurate with experience Full Time or Part Time: Full Time Additional Detail Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. General Work Tasks (Illustrative Only) - * Supervises Family Services Specialists, assistants and others; * Sets and enforces objectives for quality and quantity of work performed by unit; * Evaluates social service programs and program budgets; * Applies appropriate human resource practices in the supervision of staff; * Establishes and maintains good working relationships with others; * Recommends policy changes based on evaluation of program effectiveness; * Deals with difficult or dangerous cases; * Interprets the program to other agencies and to the public; and * Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable. Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening. Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer
    $45.6k yearly 3d ago
  • General Manager

    HC-Resource 4.5company rating

    Customer service manager job in Roanoke Rapids, NC

    This position is responsible for the day-to-day management of the restaurant. The incumbent is responsible for growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of accountability within their restaurant. Responsible for recruiting, hiring, training, coaching, and leading Managers and Team Members. ESSENTIAL DUTIES AND RESPONSIBILITIES: Own your four walls and your local community through growing sales, achieving EBITDA, meeting budget, and creating a culture of accountability. Responsible for all front of house (FOH) and heart of house (HOH) results including Ecosure. Ensure CHARM service model is fully integrated by FOH Team with every Guest. Communicate company initiatives and tactics to drive sales and profitability. Recruit, hire, train, develop, and communicate through consistent daily interactions and weekly meetings with all Managers and Team Members. Conduct regular one-on-one's and follow-up with Managers and Team Members. Reinforce Team Members' skills and Managers' leadership behaviors. Identify and implement strategies to retain the best Team Members. Control receiving and inventory levels and report all concerns to Area Coach (AC). Create and delegate daily goals and tasks and ensure completion through consistent follow-up. Monitor sales performance to ensure proper scheduling and staffing while developing strategies to meet sales goals. Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. Control funds, bank deposits, and payroll. REQUIREMENTS: Must be at least 21 years old. High School Diploma or High School equivalency required. Bachelor's Degree preferred. Prefer 2 years of hands-on restaurant management experience. ServSafe Certified preferred or able to obtain certification within 90-days of employment. Valid Driver's License. Commitment to excellence in friendly service. Proven ability growing sales. Ability to inspire and motivate others. Able to analyze issues and problem solve. Sets clear goals for themselves and their team. Demonstrates strong verbal and written communication skills. Foster collaboration and team work within your team. PHYSICAL REQUIREMENTS: This position requires regular attendance; the ability to work up to 55 hours per week is required; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs.; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    $48k-77k yearly est. Auto-Apply 60d+ ago
  • Service Manager

    Feyer Ford of Ahoskie

    Customer service manager job in Ahoskie, NC

    At Feyer Ford of Ahoskie, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Feyer Ford of Ahoskie is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. BENEFITS Responsibilities Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications A minimum of 3 years of experience as a service manager or certified Ford service advisor looking for a move up! Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $57k-95k yearly est. Auto-Apply 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Roanoke Rapids, NC?

The average customer service manager in Roanoke Rapids, NC earns between $35,000 and $123,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Roanoke Rapids, NC

$66,000
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