Customer service manager jobs in Scottsbluff, NE

B&B Blending develops and manufactures a full line of automotive reconditioning, car wash, janitorial and industrial cleaning products sold through private-label distribution worldwide. B&B Blending's culture thrives on passion, high energy, transparency and inclusion, which employees say make it an exciting and fulfilling place to work. Our products are not mass-produced and each are carefully formulated with special blends of high-quality polymers, fragrances, resins, surfactants and waxes. We constantly re-evaluate and test our blends to ensure that we are offering the most technologically advanced and safe products available with an emphasis on environmental stewardship. We at B&B Blending always prefer quality over quantity. Job Summary Our company is seeking an experienced and bilingual Plant Manager to join our highly skilled team in the North Denver metro area to lead the organization's complex plant and distribution platform. As an ideal candidate, you have proven management experience in a highly dynamic setting focused around chemical blending, and excellent organizational, communication, and leadership skills. You'll work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success. Objectives of this Role Foster the growth of a strong and aligned team within the site by strengthening existing relationships and cohesiveness among all departments. Collaborate within the organization in the development of performance goals and long-term operational plans. Maximize efficiency and productivity through continuous improvement practices and interdepartmental collaboration. Set strategic goals for ongoing cost reductions, operational efficiency and increased productivity. Work with site leads in the development of financial and budgetary plans and be accountable for the total operational performance of site. Analyze current operational processes and performance, implementing solutions for improvement when necessary. Continue to drive the site, leveraging all assets to become a center of excellence. Daily and Monthly Responsibilities Responsible for all Environmental Health and Safety, Quality, Planning, Scheduling, Production, Warehousing, Shipping at the site. Develop, implement, and monitor day-to-day operational systems, KPI's and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Build and maintain relationships with all department heads and other sites to make decisions regarding operational activity and strategic goals. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements/equipment that will maximize output and minimize costs. Uphold organization policies and standards, ensuring legislative regulations are followed. Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment. Skills and Qualifications Bachelor's degree in engineering or science with experience in the chemical or processing fields. 5 to 10 years in senior leadership role in the appropriate field, ideally in the chemical industries with processing and blending experience as an asset. Fluent in Spanish Knowledge of multiple operational functions and principles, including finance, customer service, supply chain, production, and employee management Proven ability to plan and manage operational process for maximum efficiency and productivity. Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands. Strong working knowledge of industry regulations and legislative guidelines. Preferred Qualifications Experience with budget and business plan development. Ability to move between strategic goals for the site to tactical plans easily. Proven ability to develop innovative solutions for increased productivity. Result orientated problem-solving skills with an extensive background in Continuous Improvement proven methods. Strong team building, decision-making and people management skills both within operations and other departments. Masterful organizational, communication, and leadership skills, demonstrated by previous professional success. Strong working knowledge of data analysis and performance metrics using business management software. The expected compensation for this position is a base salary of $125,000-$150,000 annually, depending on experience and qualifications.

The Wilbert Group, which is part of Marmon Holdings, Inc., a Berkshire Hathaway Company. The Wilbert Group is a leading precast concrete manufacturer and service provider, catering to the funeral service, building trades, and agricultural sectors. Our comprehensive range of top-tier concrete offerings encompasses burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. Based on the diverse offerings, a wide range of rolling assets are required ranging from forklifts, construction equipment, trailers, light, medium and heavy-duty vehicles. Operating from numerous manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, we are dedicated to delivering unparalleled products and services. Overview Responsible for supervising the daily operation of concrete vault manufacturing, graveside services, crematory, mortuary transport, monuments, & delivery to ensure all employees strive to meet the standards set forth by the company for Safety, Quality, Efficiency, Preventative Maintenance and Housekeeping. Essential Job Functions Oversee daily scheduling of all departments, managing manufacturing and delivery labor hours. Monitor costs and expenses, explaining month-to-month variances. The Wilbert Group is committed to maintaining a safety-first culture, ensuring the well-being of our employee partners, clients, and community. We prioritize safety in all aspects of our operations and expect employee partners to uphold these standards. Ideal candidates will demonstrate a strong understanding of safety protocols, a proactive approach to risk management, and a dedication to fostering a safe work environment. Coordinate daily production on the shop floor, ensuring the necessary resources (parts, supplies, tools and equipment) are provided for efficient and effective production of goods. Responsible for monitoring and correcting any quality issues in both our products and graveside services. Work with our suppliers to optimize concrete mix/strength and minimize product cost. Assist Regional Manager in developing and implementing continuous process improvements, specifically related to efficiency, safety & housekeeping. Help implement Lean Manufacturing Concepts. Make certain that all State, Federal and Company safety requirements are current and adhered to including employee training and necessary meetings. Maintain compliance with all OSHA and DOT requirements. Manage all department's purchasing, warehousing and inventory control of both raw and finished goods. Responsible for contacting vendors, ordering parts & supplies and monitoring lead times to ensure deliveries of these materials meet demand. Conduct bi-weekly and monthly inventory-counts and assist in reconciling variances. Manage all department training, expectations, discipline and evaluations in accordance with Company policy and State/Federal law. Along with the Regional Manager, coordinate the Maintenance & Repair of the company's facilities, equipment & vehicles. Physically assist in any manufacturing/delivery or customer service activity/issue as required. POSITION REQUIREMENTS Prefer a minimum of 2 years in the precast concrete industry, including experience in production scheduling, dispatching, purchasing, safe work procedures and practices. HS Diploma or GED required. Prior experience managing people, production, equipment and/or maintenance. Preferred Knowledge, Skills and Abilities Precast, concrete batch or construction experience. Manufacturing or batch operations Lean Methodologies Some basic accounting knowledge. Some basic mechanical skills Good interpersonal skills. Ability to establish and maintain effective relationships with staff, employees, and managers. Ability to present facts and recommendations effectively in oral and written form. Must have a solid understanding of MS Office software and Google. NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

AND EXPECTATION: The District Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through: Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks. Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team. Recruit passionate and Customer focused Team to develop and succession plan through Lovisa. Reduce unnecessary costs, through effective rostering - the right people at the right time. Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise. Flexibility and desire to travel interstate and/or Internationally based on the needs of the business Skills, knowledge and personal qualities required: Personable, approachable and a great coach. Be there for your Team. Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers. Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions.

Alice Walk is a fast-growing women's clothing brand founded on the belief that pairing classic silhouettes with beautiful, high-quality materials is the key to creating a fresh-yet-timeless wardrobe. We believe less is so much more. Classic, clean and truly timeless - that is our design philosophy. Those special staples you love and will wear for years to come. All of our clothing is designed in-house and then thoughtfully produced in small batches by expert factory partners around the world. Alice Walk is run by a small team of all women led by the founder, Emily Keneally. Store Manager Position, Aspen CO The Store Manager has the primary responsibility of being a physical representation of the Alice Walk brand. We are looking for an entrepreneurial, personable, and highly motivated individual to open and run our 2nd retail location. After three successful seasons on Nantucket, we are excited to increase our retail footprint with another charming jewel-box in Aspen! With the full support of our HQ team, the store manager will be responsible for all aspects of the Aspen store - including sales, staffing, customer service, in-store events, merchandising, inventory management and day-to-day operations. As this is only our 2nd retail location, we are looking for someone who is not only organized and detail oriented but also creative, strategic, flexible and excited by a challenge. We are a small, tight-knit team that is passionate about the growth and reputation of our brand - and values relationships and team culture above all else. We are excited about finding another Alice Walk brand ambassador to join the team. Responsibilities Serve as the primary brand ambassador for Alice Walk in Aspen by developing and cultivating meaningful relationships with the customers and members of the Aspen community Create a highly approachable, friendly and customer-centric retail environment that fosters loyalty and word-of-mouth marketing Drive sales through extensive product knowledge, strategic merchandising and by providing customers personalized style guidance in a thoughtful, low-pressure manner Manage, mentor and motivate a staff of sales associates by setting high standards, clear goals and leading by example Manage all aspects of the day-to-day operations of the store including inventory management, logistics (receiving shipments, store maintenance, etc), staffing schedule and ensuring the POS system/all technology is running smoothly Effectively manage the P&L Identify opportunities to drive additional revenue and traffic for the store such as in-store events, local marketing, and build relationships with influential women in the area Skills & Requirements Must live in or around Aspen or be willing to locate to Aspen by Feb. 1st, 2026 3+ years of Retail Management experience preferred Results driven with strong leadership and problem-solving skills Team player with strong communication skills Self-motivated, energetic, reliable, organized and professional Willing to work various shifts, including weekends and holidays Comfortable lifting ~30lb boxes occasionally Competent in Excel; experience with Shopify a plus Details: This position is classified as full-time salaried. You will be expected to work an average of 40 hours per week Compensation will be based on experience Monthly sales bonus Competitive PTO that encourages you to reset & recharge Optional healthcare plan participation 401k with company match (eligible after 3 months of employment) Generous clothing allowance and employee discount

Full Time

Store Manager - Mimi's Prom Denver Full-Time | Salary + Health Benefits, PTO, 401(k), Bonuses About Mimi's Prom: Mimi's Prom is Denvers hottest new Prom & Homecoming store - with the largest selection, newest styles, and most unforgettable experience in the Rocky Mountain region. We don't just sell dresses - we create confidence, celebrate moments, and make magic happen every day. The Opportunity: We're looking for a motivated, positive, and people-driven Store Manager to lead our Denver prom team through the excitement of prom season and beyond! This is a fast-paced, hands-on leadership role perfect for someone who loves fashion, thrives on energy, and inspires others to shine. What You'll Do Snapshot: Team leadership & development: Recruit, train, and coach stylists to deliver exceptional service and achieve sales goals. Foster a motivating, upbeat team culture with daily encouragement and accountability. Conduct regular evaluations and coaching sessions to drive performance. Sales & Customer Experience: Lead the sales floor with energy, positivity, and professionalism. Uphold Mimi's standards for customer experience and presentation - every stylist, every sale, every moment. Support stylists in closing appointments, overcoming objections, and adding accessories. Operations & Scheduling: Build and manage team schedules, ensuring optimal coverage and productivity. Oversee store presentation, closing duties, and cleanliness standards. Maintain POS system accuracy, appointment flow, and daily operations. Accountability & Reporting: Track key performance metrics including close ratio, reviews, and sales goals. Meet weekly with ownership to review results, initiatives, and staff development. Events: Coordinate oversight of influencer events, photoshoot collabs, and in-store promotions. What We're Looking For 2+ years of retail management or sales leadership experience. Confident leader who thrives in a fun, high-energy environment. Strong communication and organizational skills. Passion for customer experience, team development, and detail. Full time position - weekend availability is a must. Perks & Benefits Salaried position Health benefits, PTO, 401(k) Bonus potential at season's end based on goals and metrics Travel opportunities to national Prom Market events Employee discounts and incentive programs Why You'll Love It Here At Mimi's, you'll be part of something bigger - a family owned, woman led, company that celebrates every milestone and empowers our team to grow. Our stores are vibrant, fast-moving, and full of life. You'll lead a team that creates unforgettable memories for our shoppers (while having fun doing it). Ready to bring the magic to Mimi's? Apply today and help us make Prom 2026 unforgettable.

The Customer Service Manager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position Principal Duties: Maintain liaison with customer's management team Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations Present "Welcome to the Family" presentations to all new Falcon operators or as requested Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits Track current location, phone numbers and main points of contact of customers for DFJ customer master file Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT) Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve Be familiar with/utilize Front Line Empowerment Policy Communicate on company email system for messages, download/upload files Adhere to "no pass on" policy of Field Service Track current locations/addresses of aircraft and operators for DFJ customer master files Non-Principal Duties: Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative Participate in Field Service Department meetings Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.) Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports Aid customer in forecasting their spare parts/service bulletins and ground support requirements Minimum Qualifications: Associate's degree or equivalent experience Demonstrated leadership skills and prior success establishing a relationship with customer's management Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred Excellent communications skills (written and verbal) Excellent presentation skills required Intermediate proficiency in PC, MS Office, database retrieval, etc. A&P license Flexibility of personal schedules Demonstrated strong customer service orientation Driver's license Passport/proper travel documents required Additional Desired Qualifications: Pilot's license Aircraft spare parts sales/warranty administration experience Teaching/instructor experience IA Bachelor's degree Chief of Maintenance/management position and responsibilities experience preferred Working Conditions: Office environment 40-75% travel Compensation and Benefits The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Price Solutions is maximizing its organizational growth and expanding its positioning as an influential leader in Marketing and Promotions industry. Our Business Development team is actively interviewing the best talent in the area, searching for the next Customer Service Manager to lead and direct internal resources. The goal of this position is to successfully execute sales objectives that align with our client's company and brand standards. Essential Duties and Responsibilities: Use fact-based and value-based selling tools when engaging a consumer to drive sales and engagement and reduce account cancellations Collaborate to establish promotional sales objectives by forecasting and setting sales quotas based on the client's expansion targets. Stay current on products, services, and promotions available. Use your book of business to create upselling and cross-selling opportunities when new items are made available. Develop your analytical skills over time to lead sales presentations, analyze the sales strategies' status, and troubleshoot areas to improve. Work directly with and maintain constant communication with partners, clients, and consumers across the local region. Our Brand Ambassador has the following beliefs, skills, and personality traits... You offer ideas and solutions without being prompted. When you see there is room for improvement, you act on it immediately You are a firm believer that there is no such thing as communicating too much. You have a reputation for always picking up the phone and reaching out regularly You self-analyze. You frequently ask yourself if you are making a positive impact on the client and team. If you fall short, you communicate with Senior Executives immediately to address those pitfalls and move forward You think of problems and challenges as opportunities for improvement and growth You stay focused on the goal and task at hand. You're strategic in how you set your weekly and monthly goals, and you've put people in place to hold you accountable. People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

Sunshine Behavioral Health is seeking a Customer Service Manager at our Cherry Creek office in Denver, Colorado. Our mission is to provide the highest quality substance abuse treatment services and deliver them with passion, integrity, and company spirit. Through our programs, individuals receive the tools to overcome their alcohol/drug dependencies and learn to manage co-occurring disorders. The Customer Service Manager will be responsible for hiring, supervising, coaching and developing the call center team, which is the first point of contact for prospective clients. Focused on ensuring clients smooth transition into our programs. Responsibilities: Maintain and continue to develop highly engaged team through principals of servant leadership and other methods. Conducting one-on-one coaching sessions with Customer Service Reps Administrative supervisory tasks (e.g., timecards, scheduling, PTO approval, personnel actions) Complete and deliver performance reviews in addition to providing ongoing feedback and development Implements training to ensure staff is updated on service offerings, standard customer response procedures, facility policy updates and procedures. Partner with HR and Director on department staffing, including attrition monitoring, hire CSR reps and coordinate training. Monitor team and individual performance to include metrics (e.g., call time, conversation percentage.) and integrity of customer service-orientated conversations through live call monitoring. Monitor trends related to the customer service department and implement action plans to increase performance. Ensure client safety and satisfaction is the #1 priority above all else. Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Able to maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, and completing system audits and analyses. Monitor client pipeline and trends to ensure streamlined process Ensure smooth client handoff to the Admissions Coordinator team Prepare Call Center team performance reports for leadership Monitor open leads for prospective clients Execute the recovery of lost clients Decision making by implementing insurance knowledge Meet and exceed budgeted sales quotas Follow qualified leads timeline to admissions coordinators Additional duties and responsibilities as assigned Minimum Requirements: 2 - 3 years of experience leading people in phone sales and/or customer service environment. Demonstrated ability to identify performance gaps and coach to those gaps to increase performance. Clear and concise verbal and written communication skills. Ability to engage employees and create a positive team environment. Ability to stay calm under pressure and during sensitive situations. Ability to maintain confidentiality and understand HIPAA Preferred Qualifications: Management experience 5 years+. Familiarity with and knowledge of insurance, including structure, standards and eligibility. Knowledge of behavioral health and/or healthcare industries Experience with Salesforce or comparable CRM Benefits: PTO, Holiday, & Sick Time Health, Dental, & Vision Insurance Annual Bonuses based on KPI's Company Paid Life Insurance Retirement Plan Colorado Residents: The salary range for this position is $80,000 - $90,000. Compensation is based on multiple factors including experience, education, relevant skills, and competencies. In addition to salary, a comprehensive benefits package including health and dental insurance, 401k, and paid time off are available. Sunshine Behavioral Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.

About Us At Rezdy, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive. If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together. About the Role We're looking for an experienced, people-focused Customer Support Manager to lead our North American Support team. This manager will directly oversee our Team Leads (who in turn manage Tier 1 and Tier 2 agents) and will be responsible for driving operational excellence, ensuring high-quality customer experiences, and cultivating a culture of accountability, growth, and continuous improvement. This role combines strategic team leadership with hands-on operational ownership. The ideal candidate is data-driven, calm under pressure, passionate about customer advocacy, and experienced in scaling support operations in a SaaS environment. This is an on-site role, 5 days a week in office. What You'll DoPeople Leadership Manage and coach Team Leads and Agents, ensuring they are effectively developing and supporting their teams. Support hiring, onboarding, and ongoing development of Support team members. Conduct regular performance check-ins, provide feedback, and partner with People/HR on development plans. Foster a collaborative, inclusive team environment aligned with our company values. Operational Excellence Own day-to-day Support operations for the North American region across multiple time zones (EST-PST). Ensure the team meets or exceeds operational targets (response times, SLAs, CSAT, QA scores, backlog, etc.). Oversee queue management and workload distribution to optimize coverage and efficiency. Analyze performance metrics and trends to identify gaps and drive improvements. Customer Experience & Escalations Serve as the escalation point for high-priority, sensitive, or complex customer issues. Partner with cross-functional teams (Product, Engineering, Customer Success, etc.) to resolve escalations and improve recurring issues. Identify opportunities to enhance customer satisfaction and reduce friction across the support journey. Process & Tooling Improvements Collaborate closely with our Support Operations team on process refinement, workflow optimization, and knowledge management. Partner on tooling enhancements, particularly within Zendesk, Aircall (or other telephony systems), and internal support infrastructure. Standardize best practices across shifts, teams, and regions. Lead or contribute to support-related projects and initiatives that scale efficiently as the team grows. What We're Looking For 3-4+ years of experience in customer support leadership at the management level. Experience managing Team Leads and multi-tiered support teams. Strong comfortability with data analysis and reporting Background in SaaS or a similar technical customer-centric environment. Strong command of support tools such as Zendesk, Aircall, or comparable telephony/CRM platforms. Proven ability to lead teams toward meeting operational KPIs and improving the overall customer experience. Exceptional communication skills; able to motivate teams, influence stakeholders, and handle escalations with clarity and empathy. Analytical mindset with experience using metrics to guide decisions and optimize operations. When you join our team, you're stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment. Here's what you can expect: High trust, real impact: You'll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways. Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don't just get things done, but to get them done right for our customers. One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough. Space to grow: You'll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver. Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes. You'll be joining a global team committed to building something that truly matters-and enjoying the ride along the way. We'd be excited to have you with us. Together, let's shape the future of the tourism industry. Salary range: $100,000-130,000

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. **Salary** : $65,000 annually **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

We are searching for a professional customer service manager for a fast paced, high call volume environment for our client. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold. This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States. Job Description The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product. This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures. The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events. Responsibilities: Provide ongoing leadership in a multi-product Customer Support environment. Staff Management for 4-5 people in CSR team Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures. Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations. Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking. Organizational Support Perform process management by identifying outdated processes and documenting new processes. Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes. Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers. Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place. Ensure customer satisfaction as it relates to all elements supported by Customer Services. Ensure proper quality controls and tests are in place for those items. Handle any escalated customer issues , and ensure internal escalation processes are being adhered to. Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness. Oversee the implementation and maintenance of CS tools Ensure quality case management through Salesforce or other CRM Qualifications Experience Required At least three years of management experience required, with strong preference given to candidates with management experience in customer service Must have at least three years of experience working in a customer service environment Preferred : Bilingual in Spanish Skills Ability to lead and advocate for a team Excellent customer service skills Excellent verbal and written communications skills Ability to learn new, technical concepts and products quickly Ability to build and maintain strong, reliable relationships Strong at problem-solving and attention to details Effective time-management, planning and organizational skills Aptitude to effectively prioritize and complete multiple tasks Capable of working collaboratively with others in a team Ability to think and adapt in an ever-changing environment Proven talent to deliver high-quality, result-based work Education and Experience: Bachelor degree in related field, or equivalent in experience required Additional Information All your information will be kept confidential according to EEO guidelines. Bilingual candidates who are Spanish Speaking are encouraged to apply Location: Denver office-Located in North Denver Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work Benefits: Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc. This position requires a drug test, background check, and reliable transportation. Interview Process: 1. Phone Interview with Recruiter and In person meeting Phone Screen with CSR Manager and HR Director 2. In person interview with CSR Manager, HR Director, and Management Team Start Date: Immediate pending clear background check and drug test

Director of Customer SuccessOverview The Director of Customer Success is a key management role responsible for building and leading a high-performing Customer Success organization at Remarcable. This role will oversee a team of Customer Success Managers (CSMs) to ensure our customers achieve measurable success with our platform - driving adoption, retention, and expansion across our growing customer base of electrical contractors and distributors. You will develop scalable customer success strategies, coach and mentor team members, and collaborate closely with Sales, Product, and Support to create a world-class customer experience. The ideal candidate is both strategic and hands-on, able to design programs, manage data-driven initiatives, and strengthen customer relationships that directly impact company growth. Key ResponsibilitiesLeadership & Strategy Lead, mentor, and grow the Customer Success Manager (CSM) team to deliver exceptional client experiences, retention, and adoption results. Define and execute a scalable Customer Success framework - including onboarding, adoption, renewal, and expansion playbooks. Partner with the VP of Customer Experience and other leaders to shape customer strategy, performance metrics, and long-term success outcomes. Implement and refine KPIs such as NRR (Net Revenue Retention), GRR (Gross Revenue Retention), and Customer Health Scores. Customer Retention & Growth Oversee proactive customer engagement programs that reduce churn and increase renewals. Establish processes to identify at-risk accounts early and drive recovery plans. Partner with Sales to identify expansion and upsell opportunities that align with customer goals and product roadmap. Conduct executive business reviews (QBRs/EBRs) with strategic accounts to demonstrate ROI and align on future success. Operational Excellence Develop and implement systems for tracking customer health, usage analytics, and feedback loops to improve adoption and retention. Partner with Product and Engineering teams to represent the “Voice of the Customer” and influence roadmap priorities. Collaborate with Technical Support to ensure seamless issue resolution and proactive communication with customers. Standardize customer onboarding, training, and support documentation in coordination with internal teams. Team Management Recruit, onboard, and develop top talent for the Customer Success team. Conduct regular 1:1s, set performance objectives, and provide career growth pathways. Create a culture of accountability, collaboration, and continuous improvement. Lead regular team meetings focused on best practices, success stories, and key learnings. Cross-Functional Collaboration Partner with Sales, Marketing, and Customer Support to ensure consistent customer messaging and handoffs. Work with Finance and Operations to ensure accurate forecasting of renewals and upsells. Collaborate with the Learning & Enablement team to develop resources that empower both customers and internal teams. Who You Are 7+ years of experience in Customer Success, Account Management, or Client Services, with at least 3+ years in a leadership capacity. Proven success building and scaling Customer Success teams within a B2B SaaS environment; experience in construction tech, supply chain, or ERP-integrated platforms preferred. Strong understanding of customer lifecycle management, retention strategies, and data-driven decision-making. Excellent leadership, coaching, and communication skills with the ability to inspire and motivate teams. Demonstrated success influencing cross-functional initiatives across Product, Sales, and Engineering. Experience implementing Customer Success tools and CRMs (e.g., Salesforce, Gainsight, HubSpot, Vitally, or similar). Strategic thinker with a bias for action - hands-on, analytical, and passionate about customer outcomes. Who We Are Remarcable, Inc. is the leading cloud-based procurement and tool management platform purpose-built for the electrical contracting industry. Our mission is to help contractors and distributors streamline operations, improve communication, and gain visibility from requisition to reconciliation. Our platform integrates deeply with distributor systems and contractor accounting platforms, enabling real-time collaboration and efficiency across all levels of the supply chain. We're a growing, people-first company with hubs in Omaha, Nebraska and Vancouver, BC, and a distributed team across North America. Job Details Full-Time, Exempt Omaha, NE Onsite M-F Travel: Up to 10-15% for customer visits and team events Performance Bonus Benefits to include paid time off, medical dental, vision insurance plus group life insurance and short term disability (100% company paid for employee coverage); plus voluntary life, LTD . Plus 401(k) with company match.

Store - LINCOLN-48TH ST, NELead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service. Major Activities Assist Store Manager in planning and supporting the scheduling and execution of store workload. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget Achieve your KPI's; manage your team to achieve their role KPI's Manage the visual merchandising standards in store and execution of feature space and seasonal layouts Manage and execute the inventory management processes in store Manage and execute merchandise operations and Omni channel processes Manage and execute shrink and safety programs. Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others Serve as Manager on Duty (MOD) Acknowledge customers, help locate product and provide solutions Cross trained in Custom Framing selling and production Assist with Omni channel processes Other duties as assigned Preferred Type of experience the job requires Retail management leadership experience Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Center Manager in Gillette, WY. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2025, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training, and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Gillette team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR This position is not eligible for relocation benefits and is expected to be performed on site. Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position. Apply now for immediate consideration. We look forward to learning about you! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary range - $38,000 to $43,000 Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Paid time off Parental leave Training & development Vision insurance General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties: Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation. Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner. Responsible for safeguarding all monies collected while in the field. Responsible for the proper care and movement of all merchandise in transport. Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customers residence promptly. Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered. Answers the phone by the second ring in a pleasant and professional manner. Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves. Carefully check rental (lease) returns and promptly refurbish to like new condition. Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner. Handles customer service issues in a professional manner. Other Duties: Responsible for cleanliness of the backroom and the assigned company vehicle. Responsible for helping receive new merchandise. Additional duties, as time permits include: Take customer order forms for the customers. Verify customer order forms Commit to achieving customer and revenue growth Assist in store cleaning Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals. Requirements: High school diploma, GED, or equivalent work experience. Must have a valid drivers license and a good driving record. Must have DOT certification (if required by law in your state). Must complete the training program and have one year of experience in a job requiring customer contact. Must be able to lift and carry loads up to seventy-five (75) pounds. Required Skills: A high degree of precision, accuracy, coordination, and knowledge of operational procedures. Ability to understand oral and written instructions. Ability to read, write and perform arithmetic functions quickly and accurately. Ability to reason and make independent decisions. Ability to manage situations with customers and associates. After training, working knowledge of all products in the inventory. Efforts, Demands, and Conditions: Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise. Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary. Relationships: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.

Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Paid time off Parental leave Training & development Vision insurance General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties: Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation. Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner. Responsible for safeguarding all monies collected while in the field. Responsible for the proper care and movement of all merchandise in transport. Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly. Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered. Answers the phone by the second ring in a pleasant and professional manner. Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves. Carefully check rental (lease) returns and promptly refurbish to “like new” condition. Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner. Handles customer service issues in a professional manner. Other Duties: Responsible for cleanliness of the backroom and the assigned company vehicle. Responsible for helping receive new merchandise. Additional duties, as time permits include: Take customer order forms for the customers. Verify customer order forms Commit to achieving customer and revenue growth Assist in store cleaning Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals. Requirements: High school diploma, GED, or equivalent work experience. Must have a valid driver's license and a good driving record. Must have DOT certification (if required by law in your state). Must complete the training program and have one year of experience in a job requiring customer contact. Must be able to lift and carry loads up to seventy-five (75) pounds. Required Skills: A high degree of precision, accuracy, coordination, and knowledge of operational procedures. Ability to understand oral and written instructions. Ability to read, write and perform arithmetic functions quickly and accurately. Ability to reason and make independent decisions. Ability to manage situations with customers and associates. After training, working knowledge of all products in the inventory. Efforts, Demands, and Conditions: Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise. Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary. Relationships: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $17.00 per hour Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values: Respect, Listen, and Respond Compassion with Accountability Integrity Above All Together We Succeed As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry. I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.