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Manufacturing Plant Manager
Dekko 4.2
Customer service manager job in Avilla, IN
Job Title: Manufacturing Plant Manager
Reports To: VP of Operations
The Manufacturing Plant Manager provides both strategic and hands-on leadership for all plant operations, fully accountable for Safety, Quality, Delivery, Cost, and People (SQDCP) performance. This role drives a Lean Manufacturing culture through Tier accountability systems, continuous improvement, and process standardization.
Ideal candidates bring deep expertise in molding and assembly, proven success leading cross-functional teams, and a track record of building high-performance operations through Lean systems and visual management.
What You'll Do:
Operational Leadership
Lead all plant operations: molding, assembly, maintenance, logistics, and materials.
Drive Lean Tier Systems (Tier 1-4) for daily performance management and escalation.
Oversee production planning, staffing, and workflow to ensure on-time delivery.
Maintain robust process control, preventive maintenance, and tooling management.
Collaborate with engineering, quality, supply chain, and finance to meet business goals.
Lean Manufacturing & Continuous Improvement
Champion Lean principles to reduce waste, improve flow, and standardize work.
Facilitate Tier meetings to ensure data-driven problem solving and rapid countermeasures.
Apply tools like 5S, Visual Management, Kaizen, SMED, Poka-Yoke, and A3 to drive measurable gains.
Build a culture of continuous improvement and operator engagement.
Link all Lean activity directly to Safety, Quality, Delivery, Cost, and Morale.
People Leadership
Develop and empower supervisors and teams to hit operational and growth goals.
Build a high-accountability, high-performance culture.
Partner with HR on workforce planning, training, and engagement.
Lead with visibility - daily Gemba walks, Tier reviews, and team huddles.
Safety, Quality & Compliance
Promote a zero-injury culture through proactive engagement and risk assessments.
Ensure compliance with OSHA, environmental, and quality standards (ISO/IATF).
Partner with Quality to ensure defect-free production and effective root cause resolution.
Financial & Strategic ManagementManage plant budget, labor, and capital projects.
Track and act on KPIs to meet cost, delivery, and efficiency targets.
Support initiatives in automation, capacity expansion, and technology adoption.
Identify and execute cost-reduction and process-optimization projects.
What You'll Need:
Education & Experience
Bachelor's degree in Engineering, Manufacturing, or Operations (Master's preferred).
10+ years in manufacturing operations, with 5+ years in a Plant Manager or senior leadership role.
Strong background in molding, assembly, tooling, and quality systems.
Proven success sustaining Lean Tier Systems and improving OEE, scrap, lead time, and labor efficiency.
Skills & Competencies
Deep knowledge of Lean tools and structured problem solving.
Strong leadership presence and communication across all levels.
Solid financial acumen with ability to connect operations to P&L results.
Proficiency with ERP systems, Microsoft Office, and visual factory tools.
Performance Metrics (KPIs)
Safety: Incident rate, near-miss reporting
Delivery: On-time performance, customer satisfaction
Quality: OEE, scrap, rework, first-pass yield
Cost: Labor efficiency, cost per unit
People: Engagement, retention
Lean Maturity: Tier meeting effectiveness, escalation adherence
Work Environment
Split between office and production floor.
Requires frequent floor presence and direct engagement with teams.
What We'll Give You:
A competitive compensation package. Quality medical benefits, including a company funded Pension, 401K plan, health & wellness perks and so much more!
Ready to build what's next?
Apply now or reach out to learn more.
Dekko is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive team.
$105k-137k yearly est. 1d ago
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Supervisor - Rehab Services
Beacon Health System 4.7
Customer service manager job in Bremen, IN
Seeking Physical Therapist to be responsible for supervising, on a day-to-day basis, assigned therapists (occupational, physical, and speech) and support staff to ensure optimal delivery of patient care, effective management administration and appropriate intra- and inter-departmental relations.
Areas of responsibility include both non-hospital based, and hospital-based rehabilitation services provided, including both outpatient and inpatient care inpatient Swing Bed rehabilitation. Participates with the VP of Operations to develop and implement short- and long-term plans designed to guarantee continued growth and development of the department. Participates with the VP of Operations in developing and preparing the fiscal budget and other projects related to the Rehabilitation Services Department.
Helps develop and implement plans to guarantee growth and development of department by:
Assisting the Vice President to develop and implement short- and long-term goals and objectives designed to guarantee the continued growth and development of the department.
Providing input to the Vice President to develop and recommend the fiscal budget and assisting to administer the budget to meet agreed-upon goals and objectives.
Developing and recommending to the Vice President, policies and procedures pertaining to areas of responsibility.
Developing, monitoring, compiling and reporting to the Vice President statistics and data reflecting productivity, quality improvement, expenses and revenue associated with the operation of assigned areas.
Assuming administrative responsibility of the department in the absence of the Vice President.
Ensuring effective day-to-day operations in areas of responsibility, including coverage and treatment to patients referred to area of responsibility.
Identifying equipment needs and making recommendations for additional equipment.
Ensuring compliance with documentation, and billing guidelines and requirements of third-party payors.
Assisting team, when needed by providing direct patient care.
Supervises Therapists and support staff to ensure optimal delivery of patient care by:
Recruiting, interviewing, hiring, orienting, training, assigning work to, evaluating performance and, when necessary, recommending the discipline or discharge of subordinate team members.
Assisting the staff in the development and implementation of protocols for specialized clinical programs and patient populations, while ensuring that the care provided is of the highest quality.
Interpreting, enforcing and supporting Hospital policies, procedures, protocols.
Completing annual reviews of all associates within designated departments.
Ensures the up-to-date education and growth and development of assigned associates by:
Supervising the clinical education programs and activities for students assigned to areas as carried out by the professional staff.
Facilitating regular scheduling of in-services; encouraging staff attendance at clinics, conferences, seminars and in-service programs to stay abreast of recent developments in the field of clinical practice and administration.
Ensures the up-to-date education and growth and development of assigned associates by:
Supervising the clinical education programs and activities for students assigned to areas as carried out by the professional staff.
Facilitating regular scheduling of in-services; encouraging staff attendance at clinics, conferences, seminars and in-service programs to stay abreast of recent developments in the field of clinical practice and administration.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
Communicating formally through discipline, team and program meetings; and informally on a continual basis to ensure that staff is well informed, held accountable for the completion of daily operational, and is afforded ready access to have questions and concerns addressed.
Completing other job-related assignments and special projects as directed.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a bachelor's, master's, or doctorate degree required for area of clinical practice; an additional credential in business is preferred. Requires license or certification for practice in Indiana. Three to five years of experience in clinical practice, with relevant supervisory/management experience preferred.
$47k-71k yearly est. 4d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Angola, IN
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$36k-55k yearly est. 6d ago
Store Manager
Staples, Inc. 4.4
Customer service manager job in South Bend, IN
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customerservice, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#LI-ST1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$30k-41k yearly est. Auto-Apply 15h ago
Senior Geotechnical Manager
Brightpath Associates LLC
Customer service manager job in Granger, IN
Job Title: Senior Geotechnical Project Manager
About the job
The ideal candidate for this position is an experienced consultant with 10+ years of project management experience and strong engineering skills. If you have a strong foundation in materials testing and field engineering, this is the opportunity for you!
Responsibilities
Negotiate and agree on project scope, job tasks, contract terms, budget, and schedule with clients.
Oversee and prepare technical reports, proposals, and other documentation.
Respond to client questions and needs in a timely manner.
Communicate effectively with clients, regulatory agencies, colleagues, and managers.
Successfully manage net revenue performed annually. Work to be performed at profit margins generally consistent with other managers.
Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets.
Perform engineering design for construction materials testing projects.
Establish and coordinate field and laboratory investigations to characterize different types of construction materials.
Monitor and document construction activities including field inspection and testing of soils and geosynthetic liners.
Perform field and/or laboratory testing, observation, and inspection of construction materials (e.g. soils, aggregates, concrete, asphalt, and steel).
Communicate with project manager, engineering technicians, client representative, contractor's representative and others as applicable regarding the construction site, project requirements, and testing, observation, and inspection requirements and results.
Transport material samples with associated identifying documentation to the laboratory for further testing and analysis.
Tabulate, prepare, and submit data and observation in the form of written and digital reports as work is performed for daily transmittal.
Champion quality and demonstrate leadership by personal high standards for work processes and products and exemplary service to clients.
Ideal Candidates -
Bachelors in Civil Engineering, OR equal work experience.
At least 10 years of relevant experience managing relevant types of CMT projects.
Proficiency in AutoCAD/Civil 3D, MS Word, and Excel.
$81k-114k yearly est. 1d ago
Sr. Manager, Customer Service
Knauf Insulation GMBH 4.5
Customer service manager job in Albion, MI
Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.
"Supporting all aspects of the individual - self, health, wealth and community"
Our benefits include:
* Medical, Dental, Vision - starting on day one!
* Virtual Medical Services
* 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
* Paid parental leave
* Company paid life insurance
* Tuition Reimbursement
* Vacation time to enjoy getting away
* Employee Assistance Program (EAP)
* Plus, more!
Growth opportunities available!
Apply online or contact us to hear why our employees appreciate being part of the Knauf family!
About the Role:
Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here.
Responsibilities
Strategic Leadership
* Set the strategic direction for CustomerService in alignment with Knauf's business objectives and growth plans.
* Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability.
* Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes.
* Define what "best-in-class" looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards.
* Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals.
Operational Excellence
* Oversee end-to-end customerservice operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses.
* Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention.
* Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times.
* Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience.
* Handle complex and escalated customerservice issues promptly and professionally.
* Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position.
* Serve as the senior CustomerService point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution.
* Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy.
* Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement.
* Perform other duties as assigned.
Performance Management and Analytics
* Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed.
* Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets.
* Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions.
Continuous Improvement
* Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customerservice processes, minimizing errors and inefficiencies.
* Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance.
* Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team.
Team Leadership
* Build, mentor, and retain a high-performing team of supervisors, claims managers, and customerservice representatives.
* Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards.
* Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews.
* Foster a culture of safety, accountability, customer-first thinking, and continuous improvement.
* Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills.
* Ensure succession planning, workforce development, and talent retention to support growth and resilience.
* Serve as the key backup to CustomerServiceManagers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand.
* Drives the highest levels of employee retention and engagement to ensure a sustainable workforce.
* Fosters a culture of innovation, collaboration, and accountability within the organization.
* Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner.
Customer Engagement and Commercial Partnership
* Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance.
* Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance.
* Drive initiatives that improve NPS/CSAT and enhance order management.
Risk Management
* Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements
Qualifications
Education:
* Bachelor's Degree in Business Administration or related field
Experience:
* Minimum 5 years of experience in CustomerService, Product Management, or a similar customer-facing leadership role; manufacturing background preferred
Knowledge, Skills and Abilities:
* Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau.
* Strong administrative, organizational, communication, and people-leadership skills.
* Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis.
* Proven expertise in call control, order management, time management, and documentation.
* Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes.
* Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals.
* Up-to-date awareness of industry trends and customerservice best practices.
* Exceptional verbal presentation, active listening, and written communication skills.
* Highly motivated, hands-on, self-starter with strong attention to detail and follow-through.
It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.
$60k-103k yearly est. Auto-Apply 25d ago
Senior Customer Service Representative
JBL Resources 4.3
Customer service manager job in Kalamazoo, MI
Segmentation Technician - 1st shift About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
Creating and managing case files using proprietary case management systems.
Reviewing CT scans to ensure compliance with Mako Surgical protocol.
Segmenting CT scans into 3D anatomical bone models using specialized medical imaging software
Creating pre-operative surgical plans for robot-assisted total hip and knee replacements.
Reviewing anatomical segmentation and surgical plans for accuracy, including landmark identification, implant sizing, and positioning.
Uploading completed surgical plans to field-based representatives.
Documenting all activities in accordance with department procedures and standards.
Following standardized work instructions to ensure consistency and compliance.
Supporting customer satisfaction by communicating clearly and providing timely updates to relevant teams.
Collaborating with cross-functional teams to meet maintenance and pre-operative planning goals.
Qualifications:
High School Diploma or equivalent required.
Minimum of 2 years of related work experience or equivalent education (Associate's degree or higher).
Minimum of 3 years' experience in a healthcare, imaging, or technical production setting.
Strong attention to detail with a focus on accuracy and repeatability.
Ability to handle multiple tasks in a high-volume, fast-paced environment.
Customerservice orientation and effective communication skills.
Proficiency in Microsoft Office Suite
Experience with Salesforce or Materialize MIMICS
Knowledge of Adobe Photoshop
Radiology certifications or experience in CT, X-ray, or MRI
Certification in Nursing or a related medical field
Completion of a college-level anatomy course
Familiarity with digital image processing or medical imaging platforms
NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
$34k-39k yearly est. 3d ago
Public Library Customer Service Senior Manager
St. Joe County Public Library
Customer service manager job in South Bend, IN
Job Description
Pay:
Hiring Range: $2,657.60 - $3,255.60 Biweekly
Pay Range: $2,657.60 - $3,853.60 Biweekly
About the Job:
The CustomerService Senior Manager creates and implements the standards of service for the entire St. Joe County Public Library system, ensuring all library patrons receive the highest level of service. Under the direct supervision of the Director of Patron Experience, and with an unwavering commitment to diversity, equity, and inclusion, the CustomerService Senior Manager will:
Manage operations relating to patron accounts, home delivery services, readers' advisory, and merchandising at the Main Library, as well as some selected system wide responsibilities in these areas.
Manage employees and volunteers in the CustomerService Department. Hire, train, enforce library policies, resolve difficulties, recommend changes to employment status, establish performance standards and evaluate employee performance.
Create system wide expectations for high quality CustomerServices experiences. Develop evaluations, goals, and performance metrics to ensure quality assistance.
In collaboration with the Staff Development Coordinator, develop, maintain and oversee training for staff throughout the system on CustomerService responsibilities.
Monitor trends in circulation services, library technologies, Readers' Advisory services, and recommend policy changes as needed.
Direct the implementation of experiences and tours at Main Library.
Conduct regular meetings of staff working with patron accounts throughout the library system.
Participate in library initiatives, projects and teams as well as professional organizations and conference attendance.
Perform other duties as assigned.
Requirements
Education and Experience:
ALA (American Library Association) accredited MLS (Master's of Library Science degree) and valid State of Indiana Librarian Certification, Level 2 obtained within 3 years, as a condition of employment.
Minimum 3 or more years of public library experience.
Minimum 2 years supervisory experience.
Hours:
Full time, 40 hour workweek.
Evening and weekend work as required.
Requirements:
Strong public service orientation.
Knowledge and experience with technology, including integrated library systems as well as personal computers and mobile devices.
Knowledge of library materials and services appropriate for a variety of patrons.
Excellent verbal and written communication skills, as well as strong organizational skills.
Continuing professional development.
Ability to:
Supervise, coach, mentor, and empower staff.
Plan, prioritize and delegate. Make decisions and work independently and interdependently.
Accept and manage change. Maintain composure and overcome stress in any situation.
Identify efficiencies and implement improvements in workflow.
Understand, endorse, and communicate the St. Joseph County Public Library's policies and procedures in a courteous, friendly, and positive manner.
Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
Problem solve in a professional manner with Library patrons, co-workers, and Leadership.
Maintain patron and staff confidentiality.
Take charge in emergency situations.
Stay abreast of changes in literary formats, technology, and library trends .
Manage confidential information appropriately.
Understand and endorse the St. Joseph County Public Library's policies and procedures.
Benefits
Medical, Dental, and Vision Health Plans
Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
Flexible Spending Account (FSA)
Employer Sponsored Life/AD&D and Long Term Disability Insurance
Employee Assistance Program
Tuition Reimbursement
208.4 Vacation Hours (26 days) annually
80 Sick Hours (10 days) annually
10 Paid Holidays
$2.7k-3.3k biweekly 10d ago
Customer Service Manager
Innovative Client Connections
Customer service manager job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customerservice. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customerservice, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customerservice environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customerservice
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-70k yearly est. 1d ago
Customer Service Manager
Psi Molded Plastics
Customer service manager job in South Bend, IN
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer.
PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team.
Summary/Objective:
This position serves as the main inside point of contact for our customers. In this dynamic position, the CustomerServiceManager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Managecustomer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.
Invoice customer companies and monitor payment terms.
Process domestic and international purchase orders.
Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.
Efficiently facilitate export operations in a timely manner.
Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction.
Assists in sales forecasting and how this affects purchasing, production, and logistics.
Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.
Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.
Participate in initiatives including, Continuous Improvement and Safety.
Some travel may be required.
Performs other duties as assigned.
Qualifications:
Education and experience required for the role.
Bachelor's degree in a business-related field or equivalent work experience is required.
A minimum of five (5) years' experience as a CustomerServiceManager in an engineering or manufacturing environment is required.
Exceptionally strong logistics experience (as applicable) and analytical skills.
Knowledge of technical quoting and strong negotiation skills.
Comprehension of pricing, costing and material selection.
Demonstrated ability to meet company financial objectives.
Ability to work effectively in a fast-paced, time-critical environment.
Must hold a high level of integrity and professionalism.
Must possess solid time management skills.
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .
ERP experience preferred - IQMS is a Plus.
Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.
Strong attention to details, highly organized, able to multi-task.
Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
$37k-68k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Psi Molded Plastics Indiana Inc.
Customer service manager job in South Bend, IN
Job Description
About PSI Molded Plastics:
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer.
PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team.
Summary/Objective:
This position serves as the main inside point of contact for our customers. In this dynamic position, the CustomerServiceManager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Managecustomer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.
Invoice customer companies and monitor payment terms.
Process domestic and international purchase orders.
Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.
Efficiently facilitate export operations in a timely manner.
Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction.
Assists in sales forecasting and how this affects purchasing, production, and logistics.
Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.
Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.
Participate in initiatives including, Continuous Improvement and Safety.
Some travel may be required.
Performs other duties as assigned.
Qualifications:
Education and experience required for the role.
Bachelor's degree in a business-related field or equivalent work experience is required.
A minimum of five (5) years' experience as a CustomerServiceManager in an engineering or manufacturing environment is required.
Exceptionally strong logistics experience (as applicable) and analytical skills.
Knowledge of technical quoting and strong negotiation skills.
Comprehension of pricing, costing and material selection.
Demonstrated ability to meet company financial objectives.
Ability to work effectively in a fast-paced, time-critical environment.
Must hold a high level of integrity and professionalism.
Must possess solid time management skills.
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .
ERP experience preferred - IQMS is a Plus.
Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.
Strong attention to details, highly organized, able to multi-task.
Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
$37k-68k yearly est. 28d ago
Senior Customer Success Manager
Level Data
Customer service manager job in Kalamazoo, MI
LevelData Career Opportunity: Senior Customer Success Manager, State Implementations
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking:
GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart.
SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts.
Qualifications:
Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
Proven track record of achieving GRR and NRR targets
Experience working with state-level education systems or large-scale data environments
Familiarity with SaaS implementation processes
Why Join LevelData?
Meaningful Impact: Your work directly influences education outcomes.
Collaborative Culture: We value teamwork, transparency, and shared success.
Professional Growth: Opportunities to learn, lead, and make a difference.
Flexible Work Environment: Embrace remote work, with occasion travel.
If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.
All positions are subject to background evaluations and a pre-employment drug screening.
$70k-110k yearly est. 60d+ ago
Customer Service Manager - State Farm Agent Team Member
Eric Guenther-State Farm Agent
Customer service manager job in South Bend, IN
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
ROLE DESCRIPTION: As a customerservice agent with Eric Guenther Insurance Agency, you will help the agency clients with customerservice needs and grow the agency by asking for referrals and quoting new clients. Your attention to detail, customerservice skills, and desire to help people will make you an ideal fit. If you are a team player, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Its a small business, you will wear different hats, but work together to meet the growing needs of the business.
We look forward to connecting with you if you are the customer-focused and an empathetic team member we are searching for. We anticipate internal growth opportunities for specially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customerservice team and daily operations.
Develop and implement customerservice policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customerservice representatives.
QUALIFICATIONS:
Leadership and organizational skills.
Communication and problem-solving abilities.
Spanish Speaking - Bilingual English and Spanish
$27k-49k yearly est. 28d ago
Customer Service Manager - In Office
The Whittingham Agencies
Customer service manager job in Elkhart, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 12d ago
Customer Service Supervisor
Composites One
Customer service manager job in Goshen, IN
Begin your Composites One Career Today!
As a CustomerService Supervisor, you will be responsible for supervising and assisting in the coordination of the overall activities of a Distribution Center's CustomerService team. In partnership with the CustomerServiceManager (CSM), responsible for coaching and development of the CustomerService team for continuous improvement in overall performance. Within your role, you will directly manage a base of key accounts (60% of the role). You will be accountable for adhering to and promoting Company Core Values by performing duties in a manner consistent with being a team leader and driving Stellar Service principles while supporting the continued growth of the company.
Key Responsibilities:
Leads, supervises, and motivates the CustomerService team.
Facilitates performance objectives, training plans, strategic planning, and goals set for the CustomerService team.
Regularly monitors interaction between CustomerService Representatives (CSRs) and customers to ensure a congruent approach with Stellar Service techniques; provides direct feedback and outlines recommendations for improvement, as necessary.
Identifies Best Practices within the CustomerService system and shares internally and externally, as appropriate.
Provides regular updates on team members' performance to the CSM, assists with hiring and performance reviews.
Communicates standard operating procedures to improve the efficiency of the CustomerService team while enhancing the customer experience.
Provides coverage for the department when team members are out of the office.
Drives and facilitates the order fulfillment process.
Ensures that the CustomerService team is consistently following standard operating procedures and established company guidelines.
Builds customer relationships and gains insight on sales-related issues pertaining to the performance of the team by participating in customer visits.
Directly manages a number of key accounts; leads by example in providing top-notch customerservice for these customers.
Serves as an interdepartmental liaison between customerservice, warehouse, delivery, sales, and purchasing to resolve customer-related issues and enhance organizational efficiency.
Drives and monitors fill rates; continuously pursues improved customer satisfaction.
Works cross-functionally to move obsolete or slow-moving inventory.
Works with the CustomerService team to engage buyers, sales, and transportation resources to identify cost-effective solutions that will help meet/exceed customer expectations.
Works with the credit team to resolve credit-related issues to eliminate service failures in the order fulfillment process.
Expected Skills and Qualifications:
3+ years of CustomerService experience in a non-retail environment
Prior leadership experience preferred
Experience in a business-to-business account support and distribution role strongly preferred
Proficient in MS Office, including Word, Excel, Outlook, Teams
Ability to learn internal systems (e.g., SAP)
Bachelor's degree in business administration or related field preferred
Pre-Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.
Discover a Fulfilling Career:
At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.
We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.
Respect, Teamwork, and Communication are Woven into our Core Values:
Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.
Benefits:
Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment to Diversity, Equity, and Inclusion:
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations:
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ********************************.
$31k-45k yearly est. 31d ago
Manager Health Services EMS Operation
Nejmark Architect
Customer service manager job in Portage, MI
20059668
City: Portage la Prairie
Employer: Shared Health
Site: Shared Health - Southport
Department / Unit: Admin SH-SS
Job Stream: Non-Clinical
Union: Non Union
Anticipated Start Date: To Be Determined
FTE: 1.00
Anticipated Shift: Days;Other
Work Arrangement: Hybrid
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview
Oversee and manage multi-disciplinary team(s) of technical, clinical, and clinical support staff in the integrated delivery of the routine to complex health services. Inspire and lead health services staff across the organization to embrace and adopt integrated, patient-centred care pathways and service delivery models. Provide service-delivery focused operational management to health services, partnering closely with the senior leadership, internal and external stakeholders to support patients in accessing multiculturally respectful health services.
The Manager Health Services EMS Operation will:
Plan, coordinate and evaluate systems to provide safe, effective and efficient ERS in collaboration with all service delivery organizations (SDOs), and federal health facilities within the province.
Liaise with provincial and federal health facilities, fire services, law enforcement, other public safety organizations, social services, service delivery organizations, community program partners, municipal government and indigenous communities.
Develop and manage an adaptive and collaborative team of clinical professionals with a culture of client service.
Manage the provision of ERS across the province including coordinating and allocating appropriate resources across a network of ERS stations and service delivery locations within their assigned zone for the delivery of patient care in response to ERS requests.
Coordinate and manage patient care services for ERS.
Integrate and manage support services for ERS, including administration, program planning, implementation of quality improvement, risk management and utilization management systems.
Work with Shared Health senior leadership to develop, manage, evaluate and ensure compliance with provincial clinical services standards, legislation, professional standards of practice, applicable code(s) of ethics, education and research within the program.
Develop, recommend, implement and evaluate key performance indicators related to service delivery.
Collaborate with key stakeholders to ensure safe, effective and appropriate client care through a clinical quality and patient care lens that will shape an environment for clinical and service excellence.
Experience
5 years of progressive management experience leading a broad spectrum of health services in a large, publicly funded health services delivery organization including:
2 years of management experience leading a high-performing, interdisciplinary clinical team within a unionized environment in a health services delivery organization including influencing and collaborating with senior management.
3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as:
emergency response services, virtual emergency care and/or emergency patient transport including medical dispatch and communications.
community paramedicine, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan.
acute inpatient, specialty care and complex ambulatory settings.
integrating innovative community-based care (such as home care, primary care, community paramedicine, etc.).
2 years of experience implementing program planning, development and evaluation.
2 years of experience building and leading.
Education (Degree/Diploma/Certificate)
Post-secondary diploma in a relevant health discipline from an accredited education institution; a post-secondary degree is an asset.
An equivalent combination of education and experience may be considered.
Certification/Licensure/Registration
Active member in good standing of an associated regulatory body as appropriate.
Qualifications and Skills
Demonstrated mid-management leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
Working with individuals from diverse cultural, social and ethnic backgrounds, with particular skills supporting Indigenous cultural safety.
Proficient in the use of the organization's current technology, software programs, and equipment.
Communicating in multiple languages, including local Indigenous languages and other languages commonly spoken in the service area are assets.
Physical Requirements
Must be able to work safely in a typical computerized office environment with frequent virtual and in-person meetings.
Must be able to travel by multiple vehicle types including in and where inclement weather is anticipated.
Moderate to heavy physical effort, including lifting patients and equipment is infrequently required.
Interruptions to respond to questions from senior leadership, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
Must have a valid Manitoba driver's license and use of a personal motor vehicle for regular travel within the province.
Individuals working at the Virtual Emergency Care and Transfer Resources (VECTRS) location must have and maintain Enhanced Level Two security clearance from the Winnipeg Police Service.
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.
$46k-84k yearly est. 12d ago
Plumbing/HVAC/Electrical Service Manager/ Dispatcher
Dan Wood Company 4.2
Customer service manager job in Portage, MI
The Dan Wood Company is seeking an exceptional Dispatch Service Representative (DSR) for our main office in Portage, MI.
Responsibilities • Evaluate customer calls and assign the best technician to each service appointment. • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolving issues and promoting the brand. Trade Experience is a plus • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician's progress.
Requirements • Proven track record in customerservice. • IT competent; good typist and proficient with phone systems. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communications. • Ability to build trust, diffuse conflict and hold others accountable. • Engaging personality that blends well with a fast-paced, goal-driven environment. • Competitive individual contributor who also loves to win as a team. • Highly motivated, flexible and great attitude on life. This position is Monday through Friday. This full time opportunity offers health benefits after 90 days. Must be willing to submit to a drug screen
$58k-93k yearly est. 60d+ ago
Ascending Service Manager
Groundworks 4.2
Customer service manager job in Avilla, IN
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Ascending ServiceManager to join our tribe in Avilla, IN!
The Ascending ServiceManager will assist the ServiceManager in developing strategies to improve sales, effectively handle customer complaints, and assist with managingService Techs. The Ascending ServiceManagers should be able to achieve excellent customerservice at all times.
Duties and responsibilities
* Develop and lead effective weekly trainings
* Evaluate field performance and deliver feedback in a 1:1 setting
* Create and implement effective development and disciplinary plans
* Learn all aspects of the ServiceManagers Day to day responsibilities
* Other duties as assigned.
* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Minimum Requirements
* High school diploma or GED.
* Knowledge of terminology, methods and best practices used in the foundation repair
* Proven experience in Service and/or customerservice
Qualifications
* Successfully proven KPIs as a Certified Field Inspector or Service Technician
* Proficiency in Excel and other data management tools.
* Proven experience in Service and/or customerservice.
* Proficient in all Microsoft Office applications.
* The ability to work in a fast-paced environment.
* Excellent problem-solving skills.
* Strong management and leadership skills.
* Effective communication skills.
* Exceptional customerservice skills.
Working conditions
* Will work in an office setting but will occasionally be required to travel to work sites or
* construction branch locations, where the employee will visit with customers and employees to
* ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne
* particles, moving mechanical parts and vibration. The position works near moving mechanical
* parts and in outside conditions that include inclement weather, heat and humidity, and exposure
* to dust and asphalt.
Requirements
* Full-time
* Onsite: 205 Green Drive, Avilla, IN 46710
What we Provide:
* Competitive Pay
* Employee Company Ownership Opportunities
* Industry Leading Training Programs
* Leadership Development and Career Growth Tracks
* Comprehensive and Affordable Benefits Package
* Top Workplace with Award Winning Culture
$47k-73k yearly est. Auto-Apply 16d ago
Healthcare Navigation & Call Center Manager
Woburn Hospital
Customer service manager job in Goshen, IN
The Healthcare Navigation Manager is responsible for the leadership and strategic oversight of communication and navigation services across the outpatient network. This role oversees New Patient Navigation, centralized scheduling, phone triage services, and insurance quality and training specialists, ensuring a seamless patient experience and efficient operational workflows.
The manager provides direction for general switchboard operations and phone queue resource management, ensuring optimal staffing, technology utilization, and performance outcomes. This includes establishing scorecards, monitoring and reducing wait times and abandonment rates, and aligning call-group specialty schedules with call volume trends. This role collaborates closely with physician practices, clinical teams, and administrative leadership to enhance access, support organizational priorities, and drive patient satisfaction and operational efficiency.
Position Qualifications:
Minimum Education: Associate degree in healthcare administration, business administration, or related field. Similar experience will be considered in lieu of formal education.
Preferred Education: Bachelor's or Master's in Healthcare Administration or Business Administration preferred. Certification in healthcare management, project management, or patient navigation
Minimum Experience: Minimum of three years' managerial experience. Strong data collection and analytical skills. Experience with call center platforms, workforce management systems, and healthcare technology.
Preferred Experience: Proven experience managing multi-site teams, remote staff and call center platforms. Proficiency with patient communication systems, phone triage, scheduling platforms, and EMR systems preferred.
$34k-55k yearly est. 39d ago
Customer Service Manager
Innovative Client Connections
Customer service manager job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customerservice. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customerservice, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customerservice environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customerservice
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service manager earn in Sturgis, MI?
The average customer service manager in Sturgis, MI earns between $29,000 and $92,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Sturgis, MI