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Customer service manager jobs in Tyler, TX - 242 jobs

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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Tyler, TX

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $77k-114k yearly est. Auto-Apply 60d+ ago
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  • Commercial Lines Client Service Manager

    Higginbotham 4.5company rating

    Customer service manager job in Tyler, TX

    The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations. Supervisory Responsibilities: None Essential Tasks: Prepare endorsement requests to send to insurance carriers Follow-up on receipt of endorsements to existing policies Processing endorsements, including invoicing and delivery to client Processing of audits, including verification of rates, exposures, and prior premiums Handling/processing of cancellations and billing issues Communication with staff and clients as needed to gather needed information for changes to policies Knowledge of and adherence to, agency procedures Provide technical support to Marketing Executives and Producers as needed Establish and maintain relationships with both internal and external clients Core Competencies: Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction Dependability: Acknowledgment of the importance of being present and punctual. Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: 1 year of experience in property and casualty servicing preferred Licensing and Credentials: Active Property and Casualty license required (company will help candidate obtain licensure if needed) Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Location: This is an in office role in our Tyler, TX office. Physical Requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled
    $48k-81k yearly est. 11d ago
  • Customer Service Manager - In Office

    Sellors Agencies

    Customer service manager job in Tyler, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Part-Time Customer Care & Reception Oil Museum

    Kilgore College 4.0company rating

    Customer service manager job in Kilgore, TX

    The East Texas Oil Museum, located on the campus of Kilgore College, is dedicated to preserving and sharing the rich history of the East Texas oil boom. The Customer Service Representative plays an essential role in ensuring a positive and engaging experience for all visitors. This position supports the daily operations of the museum, provides excellent customer service, assists with tours and events, and helps maintain a welcoming environment for guests of all ages. Position Responsibilities: Provide outstanding customer service to all visitors, ensuring a friendly, informative, and enjoyable museum experience. Operate the admissions area, including handling cash transactions, processing ticket sales, and open/close register. Assist with guided and group tours, educational programs, and school visits. Support museum events, such as fundraisers, public programs, and community outreach activities. Help maintain exhibits, monitor visitor areas, and ensure displays remain presentable and informative. Respond to visitor inquiries in person, by phone, and through email. Perform light cleaning and organizational tasks to maintain a professional and inviting environment. Be available for a flexible work schedule, including some evenings or weekends for special events. Minimum Position Requirements: High school diploma or equivalent required; some college coursework preferred. Two or more years of experience in customer service, hospitality, education, or a related field. Strong communication and interpersonal skills with the ability to engage people of all ages and backgrounds. Reliable, punctual, and professional in appearance and demeanor. Basic computer literacy and experience with cash handling or point-of-sale systems. Ability to multitask, stay organized, and work independently or as part of a small team. Willingness to learn and share information about the museum's history and exhibits. Ability to stand for extended periods and occasionally lift up to 25 pounds. Supervisory Responsibilities: 0 Full-Time Direct Reports 0 Part-Time Direct Reports Physical Demands and Work Environment: Work is normally performed in a typical interior/office work environment. No or very limited physical effort is required; however, the employee must occasionally lift and/or move up to 25 pounds. No or very limited exposure to physical risk. Ability to stand for extended periods of time. Safety: Provide resources for the safe operation of units. Create and support workplace safety. Salary Range & Fringe Benefits: The rate of pay is up to $12-$13 per hour depending on experience for up to 19 hours per week Worker's Compensation Limited Part-Time Retirement Plan Kilgore College does not participate in the federal Social Security program. All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas. Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students' holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically. Vision Statement: We commit to be the higher education institution of choice in Northeast Texas. Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees. This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions. Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran's status or genetic information in its educational programs, employment policies or activities. Know Your Rights Employment Notice Employee Rights and Responsibilities Under the Family and Medical Leave Act All positions are considered security-sensitive and subject to a background check pre-employment.
    $12-13 hourly Auto-Apply 10d ago
  • Customer Care Manager - In Office

    Everett and Associates

    Customer service manager job in Longview, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 8d ago
  • Customer Service Call Center - (Chat & Voice) - Multiple TX Locations

    Optimized Intellect

    Customer service manager job in Tyler, TX

    Contract Tyler, Texas, United States, 75703 High School Never No - Local candidates only Green Card, US Citizen JOB DESCRIPTION Customer Service - Call Center (Chat - Voice - Social Media) In order to submit a candidate to this position they MUST live locally to one of the following locations: Houston, TX Forth Worth, TX Tyler, TX Waco, TX Denison, TX Aubry, TX Denton, TX (15 miles from city center) Krum, TX Sangar, TX Temple, TX Wichita Falls, TX Ennis, TX Waxahachie, TX Terrell, TX Recruiter.com is looking to hire Call Center Representatives for a key client growing and expanding their team. All work and training will be done remotely from your home. We will ship equipment to your house to help you get set up for success! You will work for a company that is redefining the way companies interact with consumers. Their technology helps companies create a personalized, predictive, and effortless customer experience across all channels. Their customers are some of the worlds largest and most recognizable brands and they assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. Whats in it for me? Proven opportunity for growth (we do not hire any leadership from outside) Flexible schedules across many times of day, afternoon, evening and nights Great rewards and recognition Culturally diverse and engaging environment Monthly team building activities Great location and fantastic workspace No collection calls! What experience do I need? Six months or more of customer service experience Great attitude and willingness to learn Dependable with reliable transportation Good communication skills Solid computer/social media skills Ability to maintain a positive, empathetic and professional attitude toward customers Great problem-solving skills and the desire to help customers Ability to do simple math problems Multitasking capabilities Typing - Data Entry - 35+ WPM High School Diploma or equivalent What will I make? $11.75/hr. Keep in mind the opportunity to truly build a career! What is the process? Apply Interview and Test Pre-Employment Screening (You will need to pass a drug screen and background check going back 10 years - misdemeanors are okay) Start!
    $11.8 hourly 60d+ ago
  • Medical Customer Service - Part Time

    Biolife Plasma Services 4.0company rating

    Customer service manager job in Tyler, TX

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Tyler U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - TylerWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No
    $16 hourly Auto-Apply 1d ago
  • Instrumentation & Electrical Services Manager (POS#186)

    Tarrant Regional Water District 4.1company rating

    Customer service manager job in Trinidad, TX

    Salary: $119,433.60 - $179,171.20 annually The Instrumentation and Electrical Services Manager is responsible for overseeing the maintenance and upkeep of district reservoirs, spillways, dams, pump stations and all facility electrical equipment. This includes developing strategies, employee development, setting and maintaining budgets, performance improvement, procuring material and resources, specification writing, manages I&E safety certifications and ensuring compliance. Communication and scheduling with all Departments across the district to meet Electrical needs. Essential Functions and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position. Forecast, develop, plan, and monitor all phases of the Electrical budget Manage and coordinate required safety training and certifications for the I&E group Work district-Wide to coordinate maintenance and new construction of all electrical needs with all Departments Oversee and provide knowledgeable guidance regarding activities related to: Programmable Logic Controllers (PLC) / Automation Instrumentation/Controls Systems Troubleshooting Electronic Equipment Installation Technical Specification writing/review to include design and modifications of electrical and instrumentation systems Maintain emergency backups for pump stations, computer networks, communication systems, buildings, programable logic controllers, etc. to ensure district water transmission reliability Ensure electrical systems and equipment are evaluated and repairs are scheduled as necessary Manage instrumentation and electrical system projects, such as installations and maintenance of power distribution systems and electrical systems are completed as intended Oversee electrical shop supervisors as well as plan and assign various repair and maintenance projects and tasks Review completed quality assurance checks on all contractors to ensure standard procedures and regulations are followed Hire, train and develop multiple department staff Manage and oversee the maintenance of Sutron Rain and Stream Monitoring system. Manage instrumentation and electrical projects from a strategic level Conduct site visits as needed to develop and evaluate scope of work Work with asset management group to conduct assessments on all essential Electrical and Instrumentation equipment Review NEC code changes and training for Security Group and Reservoir Inspectors Participate in applicable condition assessments Pre and Post construction review for accuracy and constructability Identify training budget needs Performance review alignment Job description review Maintain familiarity with strategic district levels of service Continuous improvement monitoring and innovation efforts Perform other duties as required Required Experience: Ten (10) years of experience in a related field Experience supervising a team or crew Prior experience with technical writing/review Desired Experience: None Required Education/Certification/License: Bachelor's Degree in electrical, management, or related field; or a Master Electrician Certification Valid Texas driver's license Desired Education/Certification/License: HAZWOPER Certification - 40 Hour Success Factors/Job Competencies: Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Speaking - Talking to others to convey information effectively Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Coordination - Adjusting actions in relation to others' actions Organization of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job Reading Comprehension - Understanding written sentences and paragraphs in work related documents Time Management - Managing one's own time and the time of others Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action Negotiation - Bringing others together and trying to reconcile differences Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one Exercise discretion and independent judgment with respect to matters of significance Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures Operations Analysis - Analyzing needs and product requirements to create a design Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do Writing - Communicating effectively in writing as appropriate for the needs of the audience Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work Mathematics - Using mathematics to solve problems Persuasion - Persuading others to change their minds or behavior Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance Service Orientation - Actively looking for ways to help people Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee typically resides within an office or cubicle and may have occasional fieldwork that will expose the employee to weather conditions prevalent at the time.
    $119.4k-179.2k yearly Auto-Apply 9d ago
  • Service Manager

    Rentokil Initial

    Customer service manager job in Tyler, TX

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like? Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day: * Monitoring branch scheduling and ensuring pest tech routes are successfully completed * Ensuring regulatory compliance and safety standards are met or exceeded * Responding to customer concerns, including resolving cancellation requests * Inspecting and evaluating the performance of Pest Technicians * Monitoring and maintaining inventory levels of pest control products * Facilitating continual training of local sales and service teams What do I need to be successful? * An associate's degree (A four year degree is highly desirable) * Must possess a valid driver's license from state of residence * Having 1-2 years of related experience is very helpful, but not required * Willingness to relocate is highly desirable * You are able to effectively lead and motivate others * You have strong communications skills - impersonal, written, presenting * You are good at problem solving and coming up with practical solutions * You are able to build rapport easily and establish trust with customers and employees * You are detailed oriented and understand the importance of safety * You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service * Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team. * Comprehensive training and licensure, all paid by the company * Company vechicle, gas card, cell phone, and laptop * Highly competitive compensation * Opportunities for advancement and career growth * Medical, dental and vision coverage + discounts on Terminix brands * Short/long-term Disability and Life Insurance * Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $55k-94k yearly est. 39d ago
  • Service Manager- HOLT Truck Centers

    Holt Truck Centers of Texas LLC

    Customer service manager job in Tyler, TX

    Job Description Job Summary: The Service Manager- Truck is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her Regional Service Manager. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment Communicate, implement, and monitor service department policies to ensure a high level of consistency Monitors and controls time records, service reports, and shop maintenance activities Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop Manages company expenses through warranty and damage recovery Maintains delivery and field service fleet Maintains facilities to Cat Contamination Control Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned Knowledge, Skills, and Abilities: Highly developed mechanical background with various size and type engines and electrical systems Extensive knowledge of construction equipment, aerial, and lifting equipment Knowledge of machines and tools, including their designs, uses, repair, and maintenance Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance Operation and control skills - Controlling operations of equipment or systems Advanced mechanical skills and understanding of schematics and diagrams Solid teamwork, communications, and interpersonal skills Judgment and decision-making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action Great attention to detail and solid organizational skills Solid recordkeeping and document control to ensure compliance with company policy and procedures Ability to manage multiple priorities Ability to read and understand information and ideas presented in writing Ability to listen to and understand information and ideas presented through spoken words and sentences Education and Experience: High school/equivalent diploma or trade school diploma required Aerial lift and forklift certification required Five to eight years of work-related skill, knowledge, or experience preferred Supervisory Responsibilities: Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Travel: Less than 10% travel per year with some overnight stays; 90% related to training Valid driver's license Physical Requirements: Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue Frequently moves materials or equipment weighing up to 50 pounds Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders Be able to safely maneuver and work underneath equipment Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work Work Environment: Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity Noise level may be loud at times Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment Significant time spent in confined spaces and high places Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
    $32k-45k yearly est. 5d ago
  • Environmental Services / Custodial Operations Manager 1

    Sodexo Operations LLC 4.5company rating

    Customer service manager job in Tyler, TX

    Sodexo is seeking an Environmental Services / Custodial Operations Manager 1 for a new facility within the UT Tyler Health System. This is a working manager role aimed at setting the highest expectation of cleanliness within a brand new 350,000 sq. ft. educational building. The right candidate will possess an eye for detail and be able to discern the first signs of buildup on brand new surfaces of carpet, stone, tile, and metal. This is a 2nd-shift position (2:30pm to 11:30pm). UT Health East Texas- Tyler is a hospital located in Tyler, TX. As a comprehensive healthcare facility, it offers a wide range of medical services to patients in the area. While it does not provide urgent care, quick care, or emergency services, it is equipped to handle various medical needs and is staffed by experienced healthcare professionals. Whether you require specialized treatment or general medical care, UT Health East Texas- Tyler is dedicated to providing high-quality healthcare services to the community What You'll Do be responsible for driving client and patient satisfaction scores; provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director; effectively manages the Unit Operating System; and support a diverse and inclusive workforce. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system; experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred; strong leadership skills and can work independently to drive program compliance and reach project target dates of completion; ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management; experience effectively managing projects within agreed upon timelines; are results and safety driven; in-depth knowledge of housekeeping systems and procedures; experience with vendor and contract management, as well as union and contract negotiations; experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards; Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience
    $39k-56k yearly est. Auto-Apply 10d ago
  • Service Manager- HOLT Truck Centers

    Holt 4.5company rating

    Customer service manager job in Tyler, TX

    Job Summary: The Service Manager- Truck is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her Regional Service Manager. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment Communicate, implement, and monitor service department policies to ensure a high level of consistency Monitors and controls time records, service reports, and shop maintenance activities Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop Manages company expenses through warranty and damage recovery Maintains delivery and field service fleet Maintains facilities to Cat Contamination Control Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned Knowledge, Skills, and Abilities: Highly developed mechanical background with various size and type engines and electrical systems Extensive knowledge of construction equipment, aerial, and lifting equipment Knowledge of machines and tools, including their designs, uses, repair, and maintenance Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance Operation and control skills - Controlling operations of equipment or systems Advanced mechanical skills and understanding of schematics and diagrams Solid teamwork, communications, and interpersonal skills Judgment and decision-making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action Great attention to detail and solid organizational skills Solid recordkeeping and document control to ensure compliance with company policy and procedures Ability to manage multiple priorities Ability to read and understand information and ideas presented in writing Ability to listen to and understand information and ideas presented through spoken words and sentences Education and Experience: High school/equivalent diploma or trade school diploma required Aerial lift and forklift certification required Five to eight years of work-related skill, knowledge, or experience preferred Supervisory Responsibilities: Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Travel: Less than 10% travel per year with some overnight stays; 90% related to training Valid driver's license Physical Requirements: Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue Frequently moves materials or equipment weighing up to 50 pounds Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders Be able to safely maneuver and work underneath equipment Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work Work Environment: Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity Noise level may be loud at times Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment Significant time spent in confined spaces and high places Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
    $37k-47k yearly est. 34d ago
  • Service Manager

    Terminix 4.3company rating

    Customer service manager job in Tyler, TX

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. What does a “Day-in-the-Life” look like? Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day: Monitoring branch scheduling and ensuring pest tech routes are successfully completed Ensuring regulatory compliance and safety standards are met or exceeded Responding to customer concerns, including resolving cancellation requests Inspecting and evaluating the performance of Pest Technicians Monitoring and maintaining inventory levels of pest control products Facilitating continual training of local sales and service teams What do I need to be successful? An associate's degree (A four year degree is highly desirable) Must possess a valid driver's license from state of residence Having 1-2 years of related experience is very helpful, but not required Willingness to relocate is highly desirable You are able to effectively lead and motivate others You have strong communications skills - impersonal, written, presenting You are good at problem solving and coming up with practical solutions You are able to build rapport easily and establish trust with customers and employees You are detailed oriented and understand the importance of safety You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team. Comprehensive training and licensure, all paid by the company Company vechicle, gas card, cell phone, and laptop Highly competitive compensation Opportunities for advancement and career growth Medical, dental and vision coverage + discounts on Terminix brands Short/long-term Disability and Life Insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $42k-60k yearly est. Auto-Apply 24d ago
  • Service Manager

    EAG Automotive

    Customer service manager job in Longview, TX

    Job Description Service Manager - Franchise Automotive Dealership If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities Conduct daily one-on-one client status meetings with each ASM to identify potential service issues Monitor automotive repair/maintenance to prevent operational delays Work with service director to set departmental objectives Recruit, interview and train service staff Maintain daily sales and production records as prescribed by upper management Review and evaluate service sales performance Staff technical teams relative to production requirements Remain current on new products and changes to existing products Maintain department finances within parameters established by upper management Assure proper repair-order flow/maximize productivity Monitor/control all warranty activity to ensure compliance with policies and procedures Adhere to dealership policy on client vehicle care and operation Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager Enforce OSHA requirements, procedures and regulations Conduct performance evaluations Participate in operational planning Maintain the facility and equipment Conduct weekly department meetings/attend weekly manager meetings Education and/or Experience Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience. Benefits Health, Dental, Vision and paid time off. About us For over 30 years, we have been a family-owned and operated business committed to providing a supportive and growth-oriented work environment. We strongly believe in promoting from within and investing in the long-term success of our team members. We offer a comprehensive benefits package including health, dental, and vision insurance, short-term disability, and Aflac products. Employees are also eligible for paid vacation after their first year of service.
    $55k-94k yearly est. 25d ago
  • Service Manager

    Stationserv

    Customer service manager job in Longview, TX

    ob Summary: As a Service Manager, you play a crucial role in overseeing the scheduling and dispatching of jobs to our field technicians. Your expertise in the Petroleum and Construction industry allows you to provide invaluable support and guidance to our team, ensuring efficient job completion and maintaining high standards of customer service. Your ability to manage multiple tasks, resolve issues promptly, and collaborate with various departments is essential to our success. Key Responsibilities: Schedule and dispatch jobs to field technicians based on priority and availability. Provide support and guidance to field technicians, answering questions and resolving issues as they arise. Monitor job progress and ensure timely completion of all assigned tasks. Maintain accurate records of job assignments, technician availability, and job completion status. Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Implement and enforce company policies and procedures related to job scheduling and dispatching. Conduct regular performance evaluations of field technicians and provide feedback for improvement. Stay updated on industry trends and best practices to continuously improve service delivery. Job Requirements: Proven experience in a Service Manager role within the Petroleum and Construction industry. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Proficiency in using scheduling and dispatching software. Knowledge of industry regulations and safety standards. Strong problem-solving skills and attention to detail. Bachelor's degree in a related field. Certification in project management or a related discipline. Experience with customer relationship management (CRM) systems. Skills and Abilities: This position may require occasional travel to job sites. Ability to work flexible hours, including evenings and weekends, as needed.
    $55k-94k yearly est. Auto-Apply 10d ago
  • Integrated Power Services Careers - Area General Manager

    Integrated Power Services 3.6company rating

    Customer service manager job in Longview, TX

    IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success! Responsibilities & Expectations: The Area General Manager has Profit and Loss responsibility for coils and motor OEM manufacturing. Leads the business unit to deliver safety, operational, profit, sales, and customer KPI goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution). Overall responsibility for managing and growing (3) key value streams of in-shop repair, new motor manufacturing and coil manufacturing. Build and sustain a culture around the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit by utilizing a Servant Leadership mindset and practices. Recruit and develop a top performing organization while improving overall employee engagement. Sales & Customer Service - Responsible for setting sales strategy and directing execution for the Sales function for the IPS location's Sellers. Ensure optimal customer problem resolution resulting in an "Unmatched Customer Experience". Operations - Responsible for managing shop and field operations; hire, train and evaluate new employees, determine optimal organization design and assess the performance of the business against the business's goals and plans. Continuous Improvement - Responsible for leading all aspects of the CIPS program - making it the way we work at the location. Entails an operating philosophy of moving decision making down to the lowest level possible and empowering employees to use data and visual management to make decisions that eliminate waste. Financials - Responsible for the development of business strategy, annual operating plan (AOP) and tactical execution to reach objectives. Proactively monitor key financial, sales, cost, operating, and customer service trends and course correct as required. Safety - Responsible for maintaining an environment in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment. Quality - Responsible for development and compliance with the IPS quality management system. Ensure compliance to ISO standards along with industry and customer specifications to drive an Unmatched Customer Experience. Drive training and execution to standard work instruction and mature the location's current systems. AGMs are problem solvers who work to overcome the obstacles that may prevent the business from reaching its goals. * Strong communication skills with all stakeholders from Executive Management to shop personnel to customers. * Collaborate with cross-functional teams' members and optimize all resources. * Identify and act on industry, market, and Service Center trends using data analysis to correct issues and capture opportunities. * Demonstrate management skills such as leadership, planning, and organization, resource and talent management. * Self-aware learner with emotional intelligence to help those around them. * Leverage best practice to advance facility skills and knowledge. * Analyze financial data to optimize operational and sales efforts. * Apply Organization Design practices to optimize structure and enable growth. * Demonstrated ability to lead change initiatives and drive process excellence. * Driver for results - insists on excellence in all facets of the business. * Develop and maintain key customer relationships. * Excellent verbal and written communication as well as presentation skills. * Ability to lead and develop effective cross functional teams in a matrix organization. * Demonstrated technical acumen to manage complex asset repair business with diverse customer segments and multiple product lines. * Walk the talk on IPS values and be a Servant Leader to remove obstacles, develop the team, meet performance objectives and improve the business. Qualifications and Compétences: * BA/BS in Engineering, Supply Chain, Operations Management, Business or related technical degree * Entrepreneurial self-starter with the ability to manage and prioritize projects by delegating appropriately * 7 years of combined experience in general management or operations in an industrial services business in the rotating equipment segment * 3 years of Lean Manufacturing or 6-Sigma problem solving skills * 5 years of experience managing large-scale projects * Combined 10 years of experience associated with these disciplines * Background experience with motor repair and application considered a plus * MBA and Lean Certification is a plus You'll thrive at IPS if you… * Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. * Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. * Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. * Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. * Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. * Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Pay Rate Details: $175,000 - $210,000 per year Benefits: * Paid Time Off (PTO) * 401k Employer Match * Bonus Incentives * Tuition Reimbursement Program * Medical, Dental and Vision plans * Employee Assistance Program (EAP) * And more! IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI-JR1
    $49k-71k yearly est. Auto-Apply 31d ago
  • Supervisor - Nutrition Services Days

    Scionhealth

    Customer service manager job in Palestine, TX

    At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Nutrition Services Supervisor is responsible for overseeing daily kitchen operations, food production, and service for patients, cafeteria, and special functions. This role ensures meals are prepared according to dietary requirements, safety standards are followed, and staff are trained and supported in delivering high-quality food service. Essential Functions * Supervises food preparation and service for patient meals, cafeteria, and catered events according to production sheets * Ensures food quality, portion control, and proper temperatures are maintained per regulatory standards * Demonstrates knowledge of therapeutic diets and ensures accuracy of patient menus based on prescribed dietary modifications and preferences * Provides coaching and oversight to food service staff, participates in training, and ensures compliance with work procedures * Monitors inventory, rotates stock, and ensures leftover and perishable foods are properly stored, labeled, and reused safely * Ensures kitchen and service areas are cleaned and sanitized per daily, weekly, and monthly checklists * Maintains equipment cleanliness and safety; promptly reports equipment malfunctions * Follows and enforces infection control protocols, including proper hand hygiene, glove use, and food labeling * Participates in safety drills and emergency preparedness activities as assigned * Assists in evaluating and updating recipes and suggests new menu items * Communicates with patients, families, and staff to address dietary concerns or complaints * Demonstrates age-specific communication skills and awareness in patient interactions * Completes incident reports, follows facility safety policies, and ensures staff wear required identification Knowledge/Skills/Abilities/Expectations * Working knowledge of dietary restrictions, food production, and sanitation standards * Ability to read, write, and communicate effectively with patients, visitors, and staff * Strong organizational skills, leadership qualities, and attention to detail * Understanding of infection control, hazard communication, and regulatory food service compliance * Ability to train and mentor staff on departmental policies and procedures Qualifications Education * High school diploma or equivalent required Licenses/Certifications * None required Experience * Minimum of one (1) year of experience as a cook or in food service operations required * Prior supervisory or lead cook experience preferred * Ability to work independently in a high-stress environment
    $35k-58k yearly est. 6d ago
  • Electric Service Manager

    Bannister Plumbing & Air

    Customer service manager job in Jacksonville, TX

    Job description Bannister Plumbing & Air is expanding! We're launching electrical services and are seeking an experienced Electric Service Manager to lead, grow, and oversee our electrical division from the ground up. This is a key leadership role responsible for compliance, team management, customer satisfaction, and operational success. What We Offer: ✅ Full benefits package (health, dental, 401k & more) ✅ Paid holidays & vacation time ✅ Company-provided uniforms ✅ Paid training & career growth opportunities ✅ A supportive, team-oriented work environment Key Responsibilities The Electric Service Manager is accountable for bottom-line profitability and growth of the Electrical department and has oversight responsibility for all service, install, call center, and warehouse operations as it pertains to Electrical. Works with managers to control costs and meet sales projections through efficient management of resources, such as technicians, equipment, and scheduling, to ensure meeting budget goals. Ensures that all operational standards are met from the company's and customers' perspective. Ensures the successful performance of staff. Routinely collaborate closely with repair and install technicians. Provide accurate information on job or project status and needs. Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production. Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits. Resolves customer issues and complaints to ensure customer satisfaction. Ability to create and manage budgets. Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal downtime in job completion. Conducts research and participates in the marketing process of the department. Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management. Instructs crews on the proper use of materials and quality workmanship. Reviews payroll records to ensure that technicians are paid properly. May conduct job site surveys. Ensures that employees have proper tools for the job and that they are properly maintained. Assists in the dispatching operation to ensure appropriate technician selection for the type of service. Evaluates staff to determine training requirements. Provides on-the-job training and support to employees. Reports to the President and is responsible for the performance of technicians. Job requirements Licensing & Experience Requirements Required: Texas Master Electrician License (TDLR) Ability to act as Master Electrician of Record for the company. Ability to pull permits and supervise all electrical work. Additional Requirements: Minimum experience of 6-10+years. Management Skills and Leadership Skills. Valid driver's license & clean driving record. Able to pass a drug test and a background check Background Experience with some financial environment. Honest, dependable, hardworking, and pays attention to detail Willingness to learn and grow Strong knowledge of NEC and Texas electrical codes. Ability to lead teams, manage time, and communicate clearly. All done! Your application has been successfully submitted! Other jobs
    $55k-94k yearly est. 13d ago
  • Service Manager

    Air Cybernetics

    Customer service manager job in Longview, TX

    Benefits: IRA Company car Company parties Paid time off Vision insurance The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals. Job-related contact can occur virtually with all demographic groups, with the majority of daily contacts being with Air Cybernetics, Inc. employees and departmental customers. Representative duties include: Planning, organizing, controlling, and coordinating all aspects of the Service Department. Training designated employees in proper servicing procedures, practices, and promotion of the Air Cybernetics, Inc. customer satisfaction guarantee philosophy. Scheduling jobs according to the expected complexity of the call against the experience and ability of the available technicians. Working with the Accountant and the General Manager on the collection of problem accounts. Negotiating credit when necessary to build the customer base. Overseeing open account customers when credit limit has been exceeded. Working with other Department Managers, the Owner-Team and the General Manager in support of the corporate goals, mission and vision. Resolving customer complaints in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude. Working with suppliers on issues pertaining to parts performance, reliability, pricing and availability. Providing annual performance appraisals for all Service Department employees. Performing related management-level duties as directed by the General Manager. Managing equipment, special tools, vehicles and parts needs for the Department. Managing the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing. Implementing quality control procedures for the Service Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals. Job Qualifications: Ten or more years of combined practical and academic experience in the full range of HVACR sub-fields, including the experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of material as well as the best price. Excellent oral and written communications skills, including the ability to work with all personnel levels, customers and suppliers. A good understanding of marketing and sales techniques for HVAC systems, equipment and services. Possess the physical ability, initiative and knowledge to visit technicians and customers on job-sites for the purpose of demonstrating leadership, achieving rapport, providing superior customer service, and providing support and advice to technicians. Ability to market and sell service jobs, contracts, and bids face-to-face and on the phone. Be able to comprehend and implement applicable federal, state, and local government laws, rules and regulations, as well as corporate policy and philosophy. Possess current (state) driver's license and the ability to drive all types of vehicles in the corporate fleet within six months of initial employment. Incumbent must be insurable by current Air Cybernetics, Inc. insurance carrier. Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep the departmental morale high. Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office. Compensation: $60,000.00 - $70,000.00 per year There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
    $60k-70k yearly Auto-Apply 60d+ ago
  • Manager Pharmacy Services, Oncology - Longview

    Christus Health 4.6company rating

    Customer service manager job in Longview, TX

    The Manager Pharmacy Services will manage the day-to-day activities within the department to include daily fulfillment operations, clinical operations, regulatory compliance, business literacy, and committee involvement. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. The Pharmacy Manager will manage pharmacy distributive services, facilitate drug utilization initiatives, integrate clinical pharmacy programs, oversee pharmacy information systems, advance medication safety, and assure regulatory compliance. The also directly manage the activities of pharmacists and technicians and are actively involved in their areas of oversight to assure pharmacy staff remain competent and engaged in customer service, standardized work, and lean processes. Functions as the Pharmacist In Charge per the state Board of Pharmacy regulations. Job Requirements: Education/Skills Bachelor's Degree required Experience 6 - 8 years of technical experience preferred 2 - 5 years of Leadership/ Management experience preferred Licenses, Registrations, or Certifications RPH License in state of employment required Work Schedule: TBD Work Type: Full Time
    $55k-72k yearly est. 16h ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Tyler, TX?

The average customer service manager in Tyler, TX earns between $29,000 and $90,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Tyler, TX

$51,000
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