Customer service manager jobs in Utica, NY - 236 jobs

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, Boat, Service Manager, Manager, Service, Associate, Inventory Control

Full-time Description The CCBHC Care Manager (CM) will be employed by Central New York Health Home Network (CNYHHN) and embedded within Community Health and Behavioral Services (CHBS). This role focuses on providing Health Home expertise, including eligibility, referral processes, and related guidance to the Targeted Case Management (TCM) team at CHBS, with the goal of reconnecting existing Health Home members to services and linking new members to Health Home Care Management. The CM will be fully integrated into the TCM team and is expected to perform all tasks associated with the TCM Case Manager position, including documentation in CHBS's electronic medical record system, Credible. Responsibilities include assisting individuals in achieving stability across all life domains by providing referrals, advocacy, accompaniment, and support in developing rehabilitative interventions and identifying resources to reduce future stressors, regardless of Health Home eligibility or connection. Additionally, the CM will work closely with CNYHHN's Referral Department and Intake Team. At times, this position may be responsible for partially or fully completing Health Home enrollment paperwork to expedite access to Health Home Care Management services. Requirements Activities include but are not limited to the following: Coordinate care across settings and providers to ensure seamless transitions for clients across the full spectrum of health services, including acute, chronic, and behavioral health needs; (i.e. hospital, treatment facility, skilled nursing, correctional facility). Conduct TCM & PRS intake assessments to develop a person-centered and recovery-oriented Treatment Plan. Provide advocacy, translation, psychoeducation, skill development, accompaniment and linkage to care for all the services that will help clients increase personal and family stability and achieve recovery goals. Collaborate with all multi-disciplinary team members to maximize integration of care across all systems and programs. Provide comprehensive hands-on training to enhance coping skills, social skills, and daily living skills. Use Motivational Interviewing (MI), Screening Brief Intervention and Referral to Treatment (SBIRT) and brief counseling to address barriers to achievement of recovery and case management goals. Provide rapid intensive intervention to homeless individuals with a suspected or documented mental illness/substance use problem and assist them in developing and maintaining stability in their lives. Complete all required documentation according to program regulations. When applicable, review and/or create documentation, in Foothold Care Management (FCM), for Health Home related activities Participate in agency or community activities as part of the treatment team that may include meetings, trainings, committees and community events. Provide insight and information about Health Home Care Management services, eligibility, and referral process to the TCM team and any other CHBS team members. Engage in outreach efforts to promote awareness of CHBS services. Conduct proactive outreach and engagement with parents/caregivers who express interest in Health Home Care Management services. When applicable, Gather required documentation and ensure compliance with enrollment standards, including consent forms, assessments (e.g., CANS-NY, HARP), and verification of eligibility. Participate/Facilitate meetings between CNYHHN and CHBS staff to review shared members, increase communication between the two agencies, and troubleshoot any workflow issues that may arise. Supervision Responsibilities None Universal Responsibilities Comply with all pertinent regulatory and agency regulations and operating standards. Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency's culture, values and mission. Participate in activities as part of the team that may include meetings, trainings, and committees. Other duties as assigned. Required Skills/Abilities Excellent verbal and written communication skills Excellent interpersonal skills. Excellent organizational skills and attention to detail. Excellent time management skills. Proficient with Microsoft Office Suite specifically Excel and Outlook programs. Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods. Makes decisions in a timely manner. Qualifications/Education/Experience Requirements A Bachelor's degree in one of the following fields listed: a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other related human services field; and two years of experience In providing direct services to people with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorder; OR in linking individuals with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorders to a broad range of services essential to successful living in a community setting (i.e. medical, psychiatric, social, educational, legal, housing and financial services); OR A NYS teacher's certificate for which a bachelor's degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor's degree; OR A Bachelor's level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; OR A Credentialed Alcoholism and Substance Abuse Counselor (CASAC); OR A Master's Degree in one of the qualifying education fields may be substituted for one year of experience. This position does have regular and substantial unsupervised and unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under NYS Department of Health, Office of Child and Family Services and State Central Register. Valid NY State Driver's License. Physical Demands Ability to quickly address any emergent issues without losing focus on the task at hand. The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time. Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising workflow and efficiency. Work Environment / Hazards Job related tasks may involve exposure to blood, body fluids, tissue or the potential for skin or mucous membrane contact from spills or splashes of these substances. May have exposure to unpredictable individuals and situations when working at work location. OSHA Exposure Category I Benefits: Health Insurance Voluntary Insurance Options Paid Time Off Paid Sick Leave Dental Insurance Vision Insurance Pet Insurance Life Insurance Retirement Plan Employee Assistance Program Flexible Schedule Flexible Spending Account Other Work Contact Group All staff, stakeholders, community, members and providers. Supervised By: Director of Care Management Supervises: None Salary Description $19.18 hour - Max $30.69 hour

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. PT Customer Service Leader Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Commercial Lines Account Manager COMPENSATION: $60,000 - $85,000 plus bonus Our client located in Utica is hiring for a Commercial Lines Account Manager to join their team. The Account Manager will partner with clients to understand their needs, business goals and align services to meet their business objectives. They will provide an exceptional experience to clients and continuously strive to understand how to better address risk. The Account Manager will focus on Property & Casualty accounts and work in tandem with a well-established and growing team. The Account Manager must enjoy building relationships, solving problems for clients, and possess excellent organizational, communication and listening skills. This is a great opportunity for someone with commercial lines Account Manager experience or someone working in commercial lines property and casualty who is seeking to work more hands-on with clients. Underwriting backgrounds are welcome! Our client has a strong history in the community and is recognized as an employer of choice. They offer a hybrid work environment that allows employees to collaborate with their teams and engage in the company culture, while maintaining a healthy work life balance. Responsibilities: Build and maintain relationships with clients aimed at addressing risk, achieving client business goals and retention of client accounts. Provide exceptional client service through expert, timely and consultative communication to clients. Provide technical consultation to handle coverage needs, and conduct exposure analysis for assigned clients. Inform and educate clients about coverage, exclusions and exposures. Assist with preparing proposals and applications and submit to clients and carriers. Work closely with carriers to negotiate policies and coverage for clients Ensure all documentation, certificates, and endorsements are handled accurately. Collaborate with team members to include providing technical support to Producers and delegating tasks to support team members. Assist clients in making appropriate coverage changes while educating clients throughout the process to ensure client satisfaction. Requirements: Active Property and Casualty license Bachelors Degree or equivalent experience Demonstrated experience providing exceptional client service to commercial lines accounts within property and casualty OR demonstrated experience in commercial lines property and casualty and a strong passion for building relationships with clients Excellent at solving problems Strong Organization Skills Ability to prioritize multiple client accounts Excellent communication skills Proficiency in MS Office Ability to learn new technology Strong analytical skills and attention to detail

The Assistant Customer Experience (CX) Division Manager is responsible for the overall management and execution of the long-term strategic direction of the CX division and they provide coaching for Business Unit Managers. They direct the planning and development of the 3-5 year vision for CX. Along with the Business Unit Managers, the Assistant Division Manager will be responsible for developing, managing and maintaining budgets for staffing and other divisional expenses, business plans and employee engagement plans. They capture the story our customers are telling, and they use this story to help the corporation make decisions. They do this by understanding customers' expectations, sharing those with stakeholders, and developing action plans through design thinking to implement new products/services. This role is highly visible. The Assistant Customer Experience Division Manager develops and assists the Division Manager to carry out the vision, operations and leadership of the CX Division, exhibiting high level leadership skills as outlined in the NYCM Leadership Success Profile (LSP). Manage the succession planning of leadership beneath them, providing guidance, leadership and coaching to Business Unit Managers and supervisors where applicable. Must work collaboratively with executives and division partners to fulfill corporate objectives and strategic plans. Duties & Responsibilities: Assists the Division Manager to carry out the corporate strategic plans (KST), long term goals, and short-term goals Assists the Division Manager by working with the Business Planning Team by providing input for decision making, obtaining and communicating feedback/challenges Communicates why and where we are going, not how we are getting there (Business Unit Manager is responsible for the execution of the long and short term goals) Defines and affects the direction of change with current Division Manager feedback (the “where” we are going) Sets divisional goals, either themselves, or collaboratively with current Division Manager feedback Develops, oversees, and manages divisional budget, business plans, and projects with current Division Manager feedback Develops, cultivates, mentors, coaches, and evaluates the Business Unit Managers, Supervisors, and any other direct reports under his/her direction Measured on results expected Promotes and upholds the positive image of our corporate values Actively participates in and promotes collaboration across teams Requirements: Bachelor's Degree in field(s) applicable to Division/Business Unit OR 5+ years demonstrated experience in leading, coaching, and mentoring teams. Internal leadership development programs (e.g. EEJ, LDP, etc.) completed or relevant leadership education preferred. 3+ years' experience and knowledge as a Supervisor in applicable field is preferred Qualifications/Skills: Excellent leadership skills Ability to motivate Business Unit Managers, Supervisors and any direct reports Excellent interpersonal and verbal/written communication skills Able to execute effectively, build strong teams, and lead change with courage Loyal, genuine, passionate, and committed to the cause Trusting, honest, transparent, and sincere Fosters genuine relationships and connections Inspires a shared vision Empowers others Excellent computer proficiency and technical aptitude Excellent organizational and prioritization skills Excellent attention to detail, accuracy, and ability to make accurate timely decisions Market Range: L7 / 40 hours per week / Hybrid -3 days in office Salary Range: $143,100 - $186,000 (*Based on experience) Accepting applications through: 1/23/2026

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Tax - Business Tax Services Fiduciary/Trust & Estate Tax Administration Services (“FTEAS”) - Financial Services Organization - Services Manager The Opportunity EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! FTEAS provides fiduciary/court accounting services for trusts and estates serving banks, law firms, family offices, and individual and professional trustees throughout the United States. The Manager is part of the leadership team and plays an integral role in the overall strategy and success of the FTEAS business. Responsibilities include technical review of complex trust & estate fiduciary accountings; managing client relationships; supervision, training, and development of staff; maximizing operating efficiency; and maintaining profitability. Incumbent will ensure compliance with all EY processes and procedures including onboarding new clients and setting up new matters, complying with independence, eDocs, and technology initiatives. Key Responsibilities Technical preparation and review of complex trust and estate accountings. Perform complex calculations and reconstruction when required. Research of state specific principal and income acts when needed. Responsible for managing client relationships and retaining client good will. Participate in weekly sales calls, and client presentations and business development meetings, when requested. Provide timely and effective responses to client needs and compliance requirements. Provide estimates for new accounting work and prepare all required documentation for new engagements. Build and maintain strong relationships with internal EY groups. Facilitate communications and provide assistance to team members by sharing knowledge, offering advice, and making decisions to meet engagement deliverables. Develop operational efficiencies to deliver timely high-quality services and work products. Contribute to a flexible, stable and team oriented working culture that fosters staff development. Complete self- study courses to maintain and enhance knowledge of fiduciary accounting and software applications, and to meet Firm continuing education requirements. Work to ensure all projects are properly and timely billed and oversee follow-up with clients regarding bill collections. Skills and Attributes for Success To qualify for the role, you must have Bachelor's degree. CPA, EA, licensed Attorney, Professional Fiduciary or CTFA (Certified Trust and Fiduciary Advisor) certification 5+ years of fiduciary/court accounting experience at a bank, law firm or CPA firm with a proven track record of successfully managing staff and engagements. Excellent technical fiduciary accounting skills. Experience working with complex assets (LLCs, partnerships, alternative investments, etc.) and large trusts and estates. Experience working with family offices a plus. Demonstrated excellent interpersonal, analytical, and problem-solving ability. Excellent verbal and written communication skills. Experienced at reviewing IRS Forms 706, 1041 and K-1s. Ideally, you will also have Understanding of complex investments and fiduciary tax. Understanding of trust structures and trust terminology. Ability to review and interpret trust agreements and estate planning documents. Strong management and leadership skills. Strong client interaction skills. Proficient with software applications, including OneSource Accounting Software FAS; Microsoft Word and Excel. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,100 to $188,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $123,800 to $214,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.

Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission based, creative culture where doing well and doing good are one in the same. Golden Artist Colors is a world class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world class brands of professional artist paints, and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered across the globe by professional and aspiring artists. Employee owned and based in Central NY, Golden's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. Our portfolio includes the well-established Golden brand which has set the standard for professional quality acrylic paints since 1980, as well as two newer brands- Williamsburg oils which was acquired in 2010, and QoR watercolors which were created by Golden in 2014. Golden Artist Colors is seeking a: Position Title: Customer Service Supervisor Department: Sales / Customer Service Supervisor: Sales Director Location: New Berlin Responsibilities: The Customer Service Supervisor manages the Customer Service department's operations and ensure that activities are completed in a professional, timely and efficient manner. Lead, motivate, and continuously train department personnel to ensure compliance with established procedures. Maintain and regularly review Standard Operating Procedures and departmental performance metrics to stimulate continuous learning. Conduct regular performance reviews with a participatory mindset designed to create and sustain a team focused effort. Requirements: Education Required: 2 year degree in business administration, operations management, logistics, or other related functions Experience Desired: How much: 5-7 years Type experience: 1-3 years in a leadership role with supervisory responsibilities 5-7 years of office experience in a manufacturing environment Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical and Dental Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program

The Manager of Laundry and Linen Services will provide daily oversight and management for the Linen Services operation. Responsibilities include, but are not limited to, budget management, planning for linen usage and on-going monitoring of expenditures, generation of needed reports, development and maintenance of the contracts with vendors, act as direct contact for Linen vendor, development and maintenance of policies and procedures, and maintenance of Quality Assurance to include quality monitoring of unit specific linen. In addition, the Manager will be responsible for staff scheduling, recruitment, training, and performance reviews and personnel issues. Will provide weekend management coverage, as needed. Minimum Qualifications: Bachelor's degree in Management or related field and a minimum of 2 years relevant experience in Linen and/or inventory management (preferably in a hospital or healthcare related environment) or an Associates Degree in Management or related field and a 4 years of relevant experience in equipment distribution and/or inventory management (preferably in a hospital or healthcare environment), and strong organizational, written/oral communication, interpersonal, and computer skills, plus prior supervisory experience required. Preferred Qualifications: Management experience in a unionized environment strongly preferred. Work Days: 7am - 3:30pm with alternating weekends. Message to Applicants: Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

Reports To: V.P. of Marketing Direct Reports: Consumer Service Associates (2) ABOUT Bonide With a legacy of trust dating back to 1926, Bonide has evolved into a global force in the gardening industry as a proud member of the Syngenta Group. This partnership has bestowed upon our family business the invaluable advantage of a worldwide presence and extensive resources, enabling us to serve gardeners across the globe with exceptional pest control solutions for generations to come. At our Oriskany, NY facility, a dedicated team of over 200 professionals passionately produces our diverse portfolio of synthetic and Organic Gardening Products. Our commitment to meeting every gardener's needs is unwavering, and we offer a comprehensive range of weed, insect, disease, and animal controls in various formulations and applications. You can find our premium products at national, regional, and local home centers, hardware stores, mass merchants, and garden centers throughout America. Bonide stands tall as a recognized and respected industry leader, reflecting the trust and admiration we have earned from gardening enthusiasts across the country! Role Summary The Consumer Service Manager primary responsibility is surprise and delight consumers with extraordinary service and care. As the face of the company, greeting consumers warmly, ascertaining the reason why they have reached out is just part of this role's responsibility. This person will engage with consumers via telephone, mail, and email webchat, social media, and any other touch point where our consumer seeks assistance. As the face of the company, greeting consumers warmly, ascertaining the reason why they have reached out and meeting his/her needs is just part of this role's responsibility. Duties and responsibilities * Obtain and evaluate information to properly respond to product inquiries. * Provide guidance on what product best meets a consumer's needs. * Suggest alternate solutions when a product is ineffective or malfunctions. * Accurate and timely replies to consumer questions regarding Boride's products and their proper use. * Will receive, document, and resolve consumer complaints. * Process all refund requests according to company policies, in a timely manner. * Maintain log of consumer issues to be utilized for product improvement and ideation. * Manage relationship with external customer service partner. * Coordinate with Operations to handle requests for replacement parts. * Share insights with marketing team pertaining to common product questions, issues, and concerns. * Provide feedback and ideas on marketing content. * Work with Marketing to set KPIs to measure consumer sentiment. * Participate in social listening endeavors. * Create reports that inform the organization of where we stand with consumers based on feedback received. The responsibilities noted are not all encompassing. Employee will need to perform other job-related duties as required to meet business needs. skills and Abilities * Demonstrates a passion for excellence with respect to treating and caring for consumers. * Must be: Friendly, Pleasant, Engaging, Patient, Kind, and Compassionate. * Able to negotiate win/win outcomes in difficult to manage scenarios. * Highly developed sense of integrity and commitment to consumer satisfaction. * Strong communication/listening skills. Requirements * Must have knowledge of Horticulture/Agriculture through education and/or experience. * Detail oriented, meticulous with record keeping. * Excellent verbal and written communication skill sets with the ability to interpret written material and disseminate information. * Basic computer skills, including but not limited to navigating Window XP, using Explorer and Microsoft Office including Word, Excel, and Outlook * Must follow all safety policies and procedures. * Possess a strong work ethic and team player mentality. An essential element of Bonide culture is our commitment to diversity. Bonide is an Equal Opportunity/Affirmative Action Employer. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in our industry.

We are currently seeking a Manager, Bioanalytical Services to join our diverse and dynamic team. As the Manager of Bioanalytical Services at ICON, you will oversee the bioanalytical laboratory operations, ensuring the delivery of high-quality data to support clinical trials and research. You will lead a team of scientists and technicians, manage the bioanalytical workflow, and ensure compliance with regulatory standards to drive scientific excellence and operational efficiency. What You Will Be Doing: Managing the day-to-day operations of the bioanalytical laboratory, ensuring timely and accurate analysis of clinical samples. Leading a team of scientists and lab technicians, providing mentorship and guidance to maintain high performance and scientific integrity. Overseeing the development and validation of bioanalytical methods in compliance with GLP and regulatory standards. Collaborating with cross-functional teams, including clinical and regulatory teams, to ensure alignment of bioanalytical activities with project goals. Ensuring all laboratory processes adhere to quality control procedures and regulatory requirements, and implementing continuous improvement initiatives. Your Profile: Bachelor's or advanced degree in Biochemistry, Pharmacology, or a related field. Proven experience in bioanalytical services, laboratory management, or a related role, with a strong understanding of GLP and regulatory requirements. Excellent leadership and team management skills, with the ability to oversee complex laboratory workflows. Strong problem-solving and organizational skills, with a focus on delivering high-quality data under tight deadlines. Effective communication and collaboration skills, with experience working in cross-functional project teams. Are you a current ICON Employee? Please click here to apply: link

We are currently seeking a Manager, Bioanalytical Services to join our diverse and dynamic team. As the Manager of Bioanalytical Services at ICON, you will oversee the bioanalytical laboratory operations, ensuring the delivery of high-quality data to support clinical trials and research. You will lead a team of scientists and technicians, manage the bioanalytical workflow, and ensure compliance with regulatory standards to drive scientific excellence and operational efficiency. What You Will Be Doing: Managing the day-to-day operations of the bioanalytical laboratory, ensuring timely and accurate analysis of clinical samples. Leading a team of scientists and lab technicians, providing mentorship and guidance to maintain high performance and scientific integrity. Overseeing the development and validation of bioanalytical methods in compliance with GLP and regulatory standards. Collaborating with cross-functional teams, including clinical and regulatory teams, to ensure alignment of bioanalytical activities with project goals. Ensuring all laboratory processes adhere to quality control procedures and regulatory requirements, and implementing continuous improvement initiatives. Your Profile: Bachelor's or advanced degree in Biochemistry, Pharmacology, or a related field. Proven experience in bioanalytical services, laboratory management, or a related role, with a strong understanding of GLP and regulatory requirements. Excellent leadership and team management skills, with the ability to oversee complex laboratory workflows. Strong problem-solving and organizational skills, with a focus on delivering high-quality data under tight deadlines. Effective communication and collaboration skills, with experience working in cross-functional project teams. Are you a current ICON Employee? Please click here to apply: link

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “So Much Fun It's Scary!” At Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount The Zone Manager's primary job function is to be fully accountable for the success of an assigned group of districts and driving sales by directing all operational aspects of district and store operations. The Zone Manager is responsible for ensuring that Multi-Unit Leaders make certain that their store staffs maintain clean, well-organized, and properly merchandised stores at all times and that all policies, procedures, and controls are followed. Responsible for overseeing all aspects of inventory control to ensure store shrink is within company guidelines by protecting company property and assets. The Zone Manager serves as the key strategic partner, and maintains a constant awareness of our competition within an assigned region. Responsible for establishing and maintaining ethical standards as a representative of Spirit Halloween. Sets an example to peer group and reporting team in ethical decision making. The Zone Manager is responsible for scouting markets within their defined area to verify and/or identify viable locations for the upcoming season. #Spirit Responsibilities Manage and direct a geographic region normally consisting of multiple districts within the Zone. Responsible for scouting and developing in depth knowledge of assigned market. Responsible for identifying any & all viable retail locations in preparation for the upcoming season. Responsible for suggesting sales plans based on historical data in market. Responsible for conducting detailed scope of works on locations and partnering with Facilities Managers and Real Estate deal makers. Responsible for scheduling any necessary work needed to locations while partnering with Facilities Manager and contractors. Responsible for scheduling all initial fixture and merchandise deliveries within Zone. Responsible for setting sales and operational goals and expectations, and ensuring that those goals and expectations are achieved. Responsible for overseeing the performance management of the District & Store Manager teams to meet all expectations. Schedule regular visits in all stores with District & Store Managers to ensure compliance in all areas of customer service, store operations, and loss prevention.. Train, challenge, motivate, encourage, and provide constructive guidance to District & Store Managers related to all areas of effective operations. Oversee District & Store Manager implementation strategies to meet all store performance goals. Responsible for establishing sales and operational plans with District & Store Managers to ensure that all tasks are managed and executed efficiently. Responsible for ensuring that District & Store Managers hire qualified candidates and ensure that all associates are properly trained. Ensure that District Managers effectively supervise Store Managers by planning, organizing and delegating tasks to meet store goals and expectations. Responsible for recruiting, hiring and training District Managers in all aspects of their jobs, and providing appropriate constructive feedback regarding performance and/or conduct. Ensure that District Managers maintain proper staffing levels to meet store needs and that associates properly record hours worked. Ensure that District Managers and Store Managers are kept current on all policies, procedures, programs and guidelines, and that all stores maintain a work environment free from discrimination and harassment. Ensure that all associates treat one another and our customers with courtesy and respect. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. #Spirit Pay Range $85,500.00 - $115,047.00

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Syracuse, NY Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. * Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. * Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. * Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. * Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. * Performs other duties as may be assigned. EDUCATION & EXPERIENCE: * Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience * Requires a valid driver's license and a satisfactory Motor Vehicles Report. * Thorough knowledge of the elevator industry and general management methods within the elevator industry * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Salary range: $126,000-$172,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered * Medical, dental, and vision coverage * Flexible spending accounts (FSA) * Health savings account (HSA) * Supplemental medical plans * Company-paid short- and long-term disability insurance * Company-paid basic life insurance and AD&D * Optional life and AD&D coverage * Optional spouse and dependent life insurance * Identity theft monitoring * Pet insurance * Company-paid Employee Assistance Program (EAP) * Tuition reimbursement * 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: * 15 days of vacation per year * 11 paid holidays each calendar year (10 fixed, 1 floating) * Paid sick leave, per company policy * Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Milton Rents is seeking an experienced Service Supervisor for our Syracuse, NY Location. The Service Supervisor will be responsible for overseeing our service and parts operations. The Supervisor will be responsible for the scheduling, planning, the workflow of rental equipment coming in the shop for maintenance and repairs, as well as maintaining correct parts inventory needed to perform and complete jobs. A background or experience in the field of heavy equipment is highly desired. Starting Pay Range: $65,000 - $75,000 depending on experience. This is a salaried position with bonus opportunity. Benefits Include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Uphold safety commitments, policies, and procedures established by Milton Rents Manage the maintenance and repair of a multimillion-dollar Rental Fleet. Prepare work schedules, assign all jobs, handle, and dispatch all service calls. Assure that the equipment is available as required to meet both rental and customer needs. Document equipment status within the computer system before and after each rental. Manage and oversee all parts ordering, receiving, and distribution to insure timely repairs on rental equipment. Maintain & confirm correct inventory levels. Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems. Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments. Influence and promote customer satisfaction, service, and support. Develop and maintain effective parts and service department processes. Supervise Service Techs and engage by conducting performance evaluations, coaching, counseling, and disciplinary action as needed. Manage training schedules and assist in the development of Service Technicians. Communicate with and hold employees accountable to performance expectations. Create, drive, and support a safety culture within the Parts and Service Departments. Provide employees continuous and timely support through feedback, problem solving and development opportunities. Investigate accidents & injuries and prepare reports of findings. Perform related duties as assigned Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Technical knowledge of heavy equipment or similar equipment. Past exposure to Service and/or Parts Department operations. Ability to effectively lead, influence and communicate with others both internally and externally. Demonstrated ability to lead people and get results through others, as well as experience in managing multiple employees. Must be proficient in the use of a computer and related software (Word, Excel, etc.). Valid driver's license with clean driving record. Must have strong problem-solving skills and be detailed oriented with a high level of accuracy. Able to perform duties with a sense of urgency, exceeding customer expectations. Excellent organizational skills. Ability to work in a dynamic fast paced environment. This is not intended to be all-inclusive. Your manager may request and assign you similar duties. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton Rents or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton Rents is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton Rents is a Drug-Free workplace.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

This independent, for profit, state-of-the-art, clinical and anatomic pathology reference laboratory is seeking a permanent, full-time Chemistry Supervisor. Under the general direction of the Transfusion Services Manager, the supervisor demonstrates critical thinking skills, scientific judgment, and leadership. Responsibilities include (but are not limited to): - Staffing according to workload - Developing and implementing continuous process improvement projects - Interfacing with lab administration - Providing supervision and support to the Chemistry staff - Expected to serve as a liaison (when needed) between staff and the senior management staff Required education and experience: - Bachelor's Degree in Medical Technology - Must qualify as a Medical Technologist under NYS Department of Health Regulation - 4-6 years of relevant clinical laboratory experience

Job DescriptionDescription: Who We Are United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service. United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning. What You'll Get Bonus Program Training through John Deere University A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match Referral Bonus Earned PTO Employee Assistance Program Paid Company holidays Company Paid Life Insurance Great Work/Life Balance Opportunities for advancement A chance to work for the best in the business Job Type: Full-time Schedule: Monday - Friday 1st shift - Saturdays as needed United Ag & Turf NE is looking for a Service Manager who will be responsible for managing the operations of the Service Department at the branch to provide the highest level of external and internal customer satisfaction. You will work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained. What You'll Do Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction Resolves elevated customer issues as needed with a high level of customer service; escalating if needed Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location Assist in the development and execution of effective Service Department policies and processes Create annual branch Service Department forecast & goals, in alignment with financial & operational objectives Execute the Service Department's strategic & marketing plans and regularly review progress to ensure achievement of goals Effectively communicates with the Corporate Service Manager, branch Parts Manager and branch personnel Responsible for hiring, training and development of service personnel Complete performance reviews of service personnel and deliver appropriate corrective action and discipline as needed Ensure all department tools, equipment and vehicles are in good working order Identifies and develops new customer and business opportunities to achieve department growth Ensure a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed Requirements: What it Takes Excellent customer service skills and follow through ability Familiar with the equipment industry, John Deere and competitive products preferred General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment Ability to manage personnel and adhere to company policies and procedures Ability to use standard desktop load applications, email, internet functions and Service Advisor Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis Ability to write and speak effectively to individuals and groups High level of attention to detail and accuracy of information Solid understanding of financial principles relative to Service Department operations and company business systems Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement Exhibits necessary skills to effectively manage a fast-paced environment Exhibits strong desire to expand personal development Ability to work within and promote a strong team environment across all departments Exhibits a willingness to accept additional assignments Achieves and maintains forklift certification Ability to travel for customer service and training as needed Clean driver's record and valid driver's license Preferred 2 years of equipment industry or service experience Education High school diploma, or GED Physical Requirements The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain. Operate a motor vehicle both day and night. While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone Specific vision abilities required by this job include close vision requirements Hearing ability is sufficient to communicate with others in person or over the phone Light to moderate lifting may be required (up to 50 pounds) Ability to reach, stoop, kneel, and bend as needed

Canandaigua National Bank

Davidson Ford of Clay looking for a Business Development Center (BDC) Manager! The BDC Manager is responsible for overseeing the day-to-day operations of our dealership's call center, ensuring exceptional customer service and smooth communication between customers and various departments, including analyzing the data from our Customer Relationship Management (CRM) software. We're looking for someone who is great at collaboration, team-building, effective communication, analytical analysis, and implementing best practices to drive efficiency, performance, and customer satisfaction! We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around! Hours: Monday - Friday, 8:30am - 5:30pm with occasional Saturdays or altered schedule as needed for department coverage Pay Range: $55,000 - $70,000+/year Responsibilities: Accurately keep track of the daily activities performed by department personnel. Ensure that all customer communications are handled in a timely and effective manner. Regularly audit customer communications to ensure proper procedures are being followed and they all receive a high standard of service. Responds to online reviews and communications. Stay up to date on current offerings and products. Provide training on new offerings and products to team members as needed. Help create a collaborative environment with other departments. Create/maintain a positive and friendly team environment. Create and/or update initiatives designed to drive customer satisfaction, departmental workflow, teamwork, etc. Create a schedule within the department that provides coverage as needed during operational hours. Provide back-up to other team members as needed. Other duties may be assigned as needed. Required Skills: Proven experience in CRM management, marketing, or related roles, with hands-on experience with CRM software (e.g., VinSolutions, Salesforce, HubSpot, Microsoft Dynamics, DealerSocket etc.). Strong analytical skills with the ability to interpret complex data and turn it into actionable insights. Excellent project management skills with the ability to manage multiple initiatives simultaneously. Exceptional communication and collaboration skills, with experience working across departments. Knowledge of customer segmentation, lead nurturing, and lifecycle management. Strong understanding of customer engagement and retention strategies. Experience with email marketing, automation, and campaign analytics. Bachelor's degree in Marketing, Business, or a related field; or equivalent experience. 3+ years of CRM management or relevant experience. Preferred: Previous administrative or customer service experience. Previous automotive industry experience. Benefits and Growth Opportunities: Up to 2 weeks vacation at time of hire, based on experience! Discounts on vehicles, service, and parts! Sick Leave accrued every week! We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance. We offer a reimbursement for qualifying out of pocket costs. We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness. We offer both Traditional and Roth 401(k) plans with an employer match. We offer paid holidays. Paid vacation time. We have an Employee Assistance Program, available to our employees and their immediate family members free of charge! We are an Equal Opportunity Employer. We offer advancement opportunities within a large organization.