Customer service manager jobs in Waterloo, IA

Are you looking to be part of a values based company that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results? Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative. Along with getting to hang with an amazing group of people that want you to succeed, other benefits include: Wages starting at $20/hr with incentives Medical & dental insurance Paid Time Off + Major holidays paid Frequent celebrations, meals, events & recognitions Company-wide, daily leadership training What You Will Be Doing: Responsible for meeting the quota of calls on the daily schedule. Greets all visitors to our building in a way that reflects our companies values Takes incoming customer phone calls and books appointments into the system with accuracy. Makes outbound calls to fill schedule as needed. Helps other team members to achieve common goals Manages our Club Membership program. What You'll Need to Succeed: Microsoft Office experience Customer service/phone skills Solid organizational skills with a demonstrated ability to multitask History of producing quality/accurate results Care and concern for other team members as well as external customers

The Key Account Client Success Manager is a dynamic professional with experience in the life and/or health insurance industry who will cultivate and maintain long-term, trusted relationships with our valued customers. In this pivotal role, you will champion client success by driving adoption of the AgencyBloc suite of products and services, ensuring exceptional client experiences, and unlocking growth opportunities through proactive account management. As a key client advocate, you will combine strategic communication skills, deep relationship-building expertise, and a results-oriented mindset to deliver measurable outcomes for both our clients and our business. This role demands a high level of professionalism, entrepreneurial thinking, and the ability to manage priorities effectively. The Key Account Client Success Manager will thrive on creating meaningful client connections, excel at driving value through account management tools (such as CRM), and possess exceptional communication and problem-solving skills. Additionally, the Key Account Client Success Manager will play a key role in providing insights to senior leadership, including customer trends, product feedback, and organizational improvements. Responsibilities: The Key Account Client Success Manager is an expert on the AgencyBloc suite of services including our AgencyBloc AMS and the Quote+ quoting and enrollment products and how these systems can be used to help our agencies achieve their business objectives. Duties include but are not limited to: Own and manage a book of business of approximately 100 accounts equaling over $4M in ARR. Own personal KPI's for your book of business which include gross retention, logo retention, cross selling and upselling. Spearhead client relationships throughout the client lifecycle, from initial onboarding period through successful achievement of the customer's business goals. Plan and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key accounts to review performance metrics, discuss progress toward strategic goals, share insights, and identify opportunities for optimization and growth. Work with clients and internal business partners to ensure the setup and implementation of AgencyBloc is aligned with the customer's business goals and desired outcomes. Monitor and identify adoption and utilization trends, and provide recommendations based on risk and customers' needs. Identify and cultivate relationships with executive leadership within the organizations that you support in your book of business. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Partner effectively cross-functionally and support AgencyBloc colleagues; have a team-first mindset. Actively participate in weekly departmental meetings and initiatives as they are implemented across the organization. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Support leadership through identifying trends and making recommendations for improvement across the organization and product. Other duties as assigned. Skills/Education/Experience: 5+ years of experience in the life and health insurance industry. 3+ years of experience in managing a book of business in a key-accounts or enterprise customer-facing role. Experience developing relationships with C-Suite individuals within your book of business. Strong analytical skills with demonstrated ability to leverage data to inform decisions. Excellent interpersonal skills, highly organized and efficient. High level of comfort with technology. Excellent written and verbal communication skills. Motivated by the opportunity to be part of a fast-moving, entrepreneurial team. Personal characteristics of the ideal candidate include quick thinking and problem solving, flexibility, adaptability, resilience, positive attitude, collaborative nature, self-starter, and a team-first mentality. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Lead Customer Service RepresentativeAre you looking to be part of a team that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results? Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative. Don't be fooled by the title. This is a position unlike any you've see before! Along with getting to hang with an amazing group of people that want you to succeed, other benefits include: Wages starting at $20/hr with incentives Medical & dental insurance Paid Time Off + Major holidays paid Frequent celebrations, meals, events & recognitions Company-wide, daily leadership training What You Will Be Doing: Responsible for meeting the quota of calls on the daily schedule. Greets all visitors to our building in a way that reflects our companies values Takes incoming customer phone calls and books appointments into the system with accuracy. Makes outbound calls to fill schedule as needed. Helps other team members to achieve common goals Manages our Club Membership program. What You'll Need to Succeed: Microsoft Office experience Customer service/phone skills Solid organizational skills with a demonstrated ability to multitask History of producing quality/accurate results Care and concern for other team members as well as external customers Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

The Global Filter Customer Service Manager will report to the General Manager & VP-Operations and will be based in Cedar Rapids, Iowa. The Customer Service Manager will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. They play a pivotal role in Global Filter's success by implementing customer-centric strategies, initiatives, improving processes, and developing brand reputation through exceptional customer interactions. The Customer Service Manager will have a strong understanding of the Global Filter product portfolio, sales process, customer lifecycle, virtually building relationships in general, and post-purchase technical support. The ideal candidate will be a self-motivated quick learner with a strong bias for action. The candidate will possess a customer-centric mindset, leadership skills, sound communication skills, analytical skills, the technical knowledge to adapt to customers' needs through problem solving and be comfortable presenting and utilizing several video and/or phone conferencing tools. The person must be able to lead a customer service team by fostering a collaborative team environment to ensure a culture of success is maintained. Responsibilities Lead a team of customer service representatives to ensure excellent customer service and support is provided to customers Manage customer escalations, resolving customer inquiries in a timely and efficient manner Assist as needed with call volume, chats, emails, and order entry Develop and implement effective customer management strategies aligned with Global Filter's goals & objectives Establish and maintain customer loyalty by designing and executing initiatives designed to enhance the overall customer experience Utilize various tools & technologies to monitor customer interactions, gather insights, and identify areas for improvement Train and educate team members on customer-centric approaches and effective procedures to ensure a culture of success is maintained for Global Filter Influences team members to develop effective problem solving, strategic thinking, and customer-centric mindsets Collaborate with customers, customer service, product management, sales, and marketing teams to ensure that customer needs are met while facilitating an exceptional customer experience Evaluate key performance indicators (KPIs) relating to customer satisfaction, retention, and loyalty Partners effectively with Sales team to drive territory coverage and exploit sales opportunities Ensures that order pricing is based on contract agreements, price lists, and/or quotations Discuss quote specifications with Sales team and resolve discrepancies as needed Coordinates details of orders through the production process to ensure completion of orders and delivery commitments Must be able to organize and maintain accurate electronic records within ERP system, along with quote and order processing within ERP system and Microsoft Office products Prepares documentation and coordinates new client information, purchase order, return goods memos, credit and rebills with internal stakeholders Consistently available to customers; ensures work responsibilities are covered when not available Create and implement training and customer service programs through our continuous education program, Global University Identify and lead efforts to implement or improve existing technologies, processes and procedures to improve customer service and retention Other duties and responsibilities as assigned Knowledge, Skills, & Abilities Excellent verbal and written communication skills for responding to questions from both internal and external customers Exceptional interpersonal skills are critical with the ability to successfully lead customer service and product management teams Proficient at persuading and influencing others while demonstrating a confident and positive attitude Must possess strong problem-solving skills to lead resolution efforts focused on creating an exceptional customer experience Partner effectively with the outside sales team to drive territory coverage and maintain positive distributor relationships Ability to work independently as a self-starter, take initiative to provide solutions in the absence of perfect data Must be able to adapt and work effectively with a variety of customers and changing situations Possess excellent organizational skills with very effective attention to detail Robust time management skills are essential Skilled at working within deadlines and prioritizing multiple projects with minimal supervision to meet changing business needs Demonstrated organizational, problem-solving, and analytical skills Must be able to maintain confidentiality Must be committed to expanding product knowledge and utilizing all available resources while striving for continuous improvement, both professionally and for business success Proven track record of effectively leading a customer service team Possess a high level of emotional intelligence, ensuring an exceptional customer and employee experience Proficiency in use of Microsoft Office; specifically, Outlook, PowerPoint, and Word Particularly strong Microsoft Excel skills Working knowledge of teleconference tools Qualifications Bachelor's Degree in Business Management, Business Administration, Customer Service, or a related field is required; or in absence of degree, four (5) years of experience leading customer service in a manufacturing environment is required 5 years of customer service or technical support leadership experience is preferred Proficiency in Microsoft Office products required Proficiency with ERP systems, such as Business Central, is preferred Proven track record of successfully managing large, long-term projects Ability to identify, hire, develop, and motivate individuals to grow team capabilities Willingness to work side-by-side with all levels of the team, including on the production floor Ideal Attributes Exceptional attitude!! Driven to succeed - creative, self-starter Trusting & supportive leader with ability to help the Global Filter team succeed Excellent problem-solving skills & entrepreneurial mindset Must be a strong team-player with the ability to work autonomously Strong Bias for Action!! Excellent interpersonal, written and verbal communication skills as well as ability to utilize appropriate e-mail and telephone etiquette Strong time-management skills and the ability to organize and prioritize Travel This role may require up to 15% travel (overnight expected) to visit customer, end users, collaborate with team members, and participate in industry events Physical Demands While performing the duties of this job, the employee is frequently required to do the following: Sit for prolonged periods. Must be able to lift up to 15 pounds at times Work flexible hours This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law. We believe the work we do and the mission we spread is at it's best when everyone feels free to be their most authentic self. More About Filtration Group Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action. Global Filter is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality, and industrial technologies. The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80 percent of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes. With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier, and more productive. Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us!

Human Services Lead **$1000 Sign-On Bonus**- Iowa Do you have experience providing direct care services to individuals with disabilities and are looking to take the next step in your career? To The Rescue is currently seeking qualified individuals to manage all aspects related to the ongoing implementation of the Human Service Program as our Human Service Lead. Why You Want to Work for TTR! Paid training PTO Paid CPR training Referral bonus 401K eligibility after 6 months of employment Flexible unpaid time off Educational assistance Medical, vision and dental for all FT staff Flex Spending account Voluntary benefits (short-term disability, accident insurance and cancer insurance) As a Housing Lead you are working alongside staff members to support and assist the members, completing documentation accurately and timely, participating in on-call rotation, and filling in direct care hours as needed to ensure coverage. You will also provide weekly progress updates on each member, help develop goals for members, create monthly staffing schedules, review payroll for accuracy, and participate in a variety of other tasks and duties as assigned. Work Hours Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position participates in an on-call rotation. IND-IA #INDHP #IND1C Location: Cedar Rapids, IA - Marion, IA - Hiawatha, IA To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.

Pay Range: $18.10 - $28.10 About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment; taking appropriate partners as needed Modeling, guiding and providing direction to associates Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty Use key performance indicators (KPIs) to make informed business decisions that drive overall store results Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associates Other responsibilities as assigned What Skills You Have Must be at least 18 years of age or older Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals Strong verbal/written communication and interpersonal skills Flexible availability, including days, nights, weekends, and holidays Preferred 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You'll Do” Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section. Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards. Pay Starts At: $18.10

BE A PART OF OUR SUCCESS! * Educational Assistance with DeVry University with complimentary laptop * Immediate Family Members are also eligible * Competitive Pay with Service Award Incentive * Get paid daily through Daily Pay! * Comprehensive Health Benefits including Medical, Dental, Vision, and more!* * 401(k) retirement savings with company match * Flexible Schedule * All you can eat pancakes + meal discounts! * Employee Discount Program * Development Pathway: Step by step process to grow your career * 3 College Credits hours for completing manager training Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: * Ensures that all guests are properly greeted, seated, and served. * Accountable for proper resolution of all guest complaints. * Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks. * Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. * Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. * Trains employees during shift to guarantee proper and productive performance. * Takes responsibility and verifies that all menu items are prepared and served according to standards. * Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. * Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. * Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls. Qualifications: * Basic skills such as sanitation, safety, and customer service taught through in-house training * Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register * Must be able to communicate clearly * Must be able to coordinate multiple tasks simultaneously Physical Requirements / Environment / Work Conditions: * Must have high level of mobility/flexibility * Must be able to work irregular hours under heavy stress/pressure during peak times * Must possess a high level of coordination * Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet * Must be able to fit through an opening 30" wide * Requires frequent reaching, bending, pushing and pulling * Exposure to heat, steam, smoke, cold and odors * Requires continual standing and walking Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required. Compensation: $15.10 - $18.10 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!

What we're looking for: A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles An individual ready to learn and work to become a customer service and loyalty expert High school diploma or GED, some college is a plus 21 years of age Valid non-commercial driver's license in the state of residence Reliable transportation Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Communication and language skills Basic computer proficiency Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws New Hire Incentive Bonus! UniFirst's Quad Cities, IL location is now offering an incentive bonus for $2,500 new hires. The following guidelines must be met to be eligible: New hire must reach 180 days of employment to receive the full incentive bonus. New hire must abide by UniFirst's 90-Day Probationary Period. This includes meeting UniFirst's attendance and performance policy. New hire must not have been previously employed by UniFirst. UniFirst's Quad Cities location is now hiring for Route Service personnel! This facility located at 1020 W 12th Ave Ct Millan, IL 61264 Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the training and development of a team of Route Service Representatives Respond to service requests Negotiate customer contract renewals Build strong relationships with your customers and team Work closely with all other leadership and management team members to provide the best customer service and product programs Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.

Posting open until filled. JOB INFORMATION Department: Marion Public Library Bargaining Unit: Non-Bargaining Library Director Pay Grade: NB Pay Scale FLSA Classification: Exempt JOB SUMMARY This is a supervisory professional position at the Marion Public Library. The Manager is responsible for a core function of the library under the direction and supervision of the Library Director. The Manager assists the library's diverse patron population, both in person and through designing, managing, and facilitating specialized library functions. Additional personnel management is essential in this role. Supporting and guiding patron accounts staff & volunteers to accomplish the organization's mission, and working to ensure staff have the resources and training needed to deliver quality service. The employee serves as a member of the leadership team that develops and facilitates library policies, service programs, and collections; participates in visioning, strategic planning, problem solving, marketing and outreach activities, and space utilization planning. ESSENTIAL JOB DUTIES & RESPONSIBILITIES Customer Experience · Actively assess customer experience at the Circulation Desk; identify areas for improvement; design and implement strategies to enhance onsite and remote use of library services and resources · Solicit and respond to customer feedback related to customer service and library experience Account Services · Plan, coordinate and manage circulation and access services, including application of policies and procedures, public relations, informal readers'/viewers'/listeners' advisory functions, and collection of fines and other payments · Manage self-check station actives and equipment · Develop and maintain procedures for circulation and customer record access functions, including reserves, overdue materials, and library card applications with an emphasis on exceptional customer experience · Mediate and resolve customer disputes, complaints, and inquiries related to circulation policies and procedures · Prepare circulation and holdings reports monthly and annually, or as needed · Manage library volunteer program and supervises volunteers · Serve as library liaison to Unique Collection Agency · Liaise with access services and circulation departments at other Metro Library Network libraries Other Responsibilities · Oversee creation and maintenance of master and daily schedule for Circulation Desk and classification of volunteers · Hire, train, supervise, and evaluate Circulation staff and volunteers · Conduct library tours · Attend and participate in library staff meetings and training sessions · Participate in professional organizations and continuing education activities · Work at public service desks regularly · Supervise the library when the Library Director and the Deputy Library Director are not present Daily work may include some clerical and paraprofessional tasks including but not limited to general circulation duties and minor maintenance ESSENTIAL JOB KNOWLEDGE AND SKILLS · Knowledge of the principles and practices of library science; demonstrated ability to apply knowledge of professional practices to library service, including but not limited to programming, reference service, collection development, and organization of information · Knowledge of library of service, circulation, and account services best practices · Knowledge of best privacy practices · Knowledge of management of integrated online library systems (shared catalog and circulation functions) · Awareness of readers' viewers'/ listeners' advisory practices · Awareness of trends and developments in information storage and access technologies and practices · Familiarity with web-based library services and applications and ability to apply this knowledge to provide services · Ability to supervise and train a large staff of part- and full-time employees · Ability to communicate clearly and concisely, both orally and in writing · Ability to calculate statistics and perform quantitative analysis of services · Ability to work with minimum supervision · Ability to represent the library to the public and profession · Ability to work collaboratively · Ability to act with political savvy · Ability to identify potential community partners and develop and maintain relationships as appropriate REQUIRED EXPERIENCE, EDUCATION AND/OR CERTIFICATIONS · MLS Degree from an American Library Associate accredited program is required. If an otherwise qualified candidate does not currently hold an MLS degree, the candidate must be able to obtain one prior to their third work anniversary. · 5-10 years' experience in providing customer service, circulation, and account services is preferred but not required and may substitute for by an MLS degree or its equivalent · Demonstrated project management experience required · A valid Iowa driver's license is required within 30 days of hire PHYSICAL REQUIREMENTS & WORKING CONDITIONS · Ability to sit, bend, stoop, reach, stand, push, pull as required · Physical agility, strength, and dexterity necessary for handling library materials up to 35 pounds · Dexterity to use basic technology equipment, including a keyboard, mouse, and touchpad · Interpersonal skills and cognitive flexibility to interface with a variety of internal and external customers in diverse, sometimes high-stress, situations · Executive functioning skills appropriate for a busy, fast-paced environment · Works in an office environment · May be required to work some overtime upon demand of workload · The Marion Public Library is a busy, customer focused library with a high level of use by patrons of all ages. Patrons have high expectations regarding the quality and efficiency of library service · Managers may be required to work one evening per week and in a Saturday-Sunday rotation. They regularly work with and have access to patron records that are confidential according to the Code of Iowa. POTENTIAL BACKGROUND CHECKS INCLUDE: Sex Offender Registry Criminal Background Check Drug Screening Driving Record Pre-Employment Physical This City of Marion is an equal opportunity employer. We value and celebrate diversity. Employment is decided based on qualifications, merit and business need.

Job DescriptionDescription: Oversee our front-end team and assist with store customer service. What You'll Do Oversee and train team members in delivering customer service excellence, cashiering & cash handling, and departmental upkeep Duties associated with both opening and closing the store, including but not limited to drawer reconciliation, safe accountability, cleaning, and delegating tasks Ensuring retail-readiness Work in a retail and food environment Ensure a high level of customer-focused service for our shoppers Maintain a safe and productive environment for our employees May spend periods of time working in walk-in coolers and freezers What We're Looking For Supervisory or managerial experience preferred , preferably in a grocery, food service, or retail environment Demonstrated retail customer focused service experience and skills Familiarity with organic and natural foods Enthusiasm for working in fast-paced creative environment Attention to detail and ability to efficiently perform assigned tasks Ability to lift and carry up to 50 pounds on occasion during a shift Ability to read and speak English and perform basic arithmetic Additional Details This position requires excellent tenure and attendance, a committed schedule which may include opening, mid-shift, and closing, and requires weekend, and holiday shifts on a regular basis. Salary Description $16.00/hr Negotiable based on experience and tenure Requirements:

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant. Responsibilities include: * Training, monitoring and reinforcing food safety procedures to crew members. * Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close. * Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan. * Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period. * Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness. * Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency. * Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention. * Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. * Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members. * Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings. * Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins. * Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments. * Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service. * Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed. * Assisting General Manager with completing weekly crew schedules. * Assisting the General Manager in screening applications and conducting crew interviews. * Assisting General Manager with maintaining and updating Restaurant Communication Board. What you can expect * Direct Deposit * Free Meals * Pay for Grades--we pay you for being an excellent student! * Paid Vacation * Annual Performance Review and Performance Based Wage Increases * Quarterly Bonuses based on restaurant performance * Medical, Dental and Vision Benefits * On the Job Training * Advancement Opportunities * Fun, Recognition and Team Environment * 401(k) - not matched * Shoe Credits What we expect from you * High School Diploma or GED. * Must be 18 years of age. * Must be able to pass criminal background check and drug screening. * One or more years of restaurant experience preferred. * Ability to multi-task while maintaining composure and give sound advice and direction. * Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. * Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues. * Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures. * Must be able to stand for prolonged periods of time. * Ability and willingness to wear a headset. * Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop. * Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week. * May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate. * Must have or be willing to obtain ServSafe certification. This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

Unit Managers are primarily responsible for overseeing day to day patient care, supervising, directing and developing nurse staff, and reporting to the Director of Nursing to ensure quality patient care within a long-term care center, skilled nursing facility or assisted living community. Unit Managers are required to be dependable and personable liaisons between residents and their families. Unit Managers are tasked with ensuring their unit complies with federal and state regulatory standards, and follows company policies and procedures. This position requires unit specific experience. Please discuss the unit specific experience with a recruiter to validate your qualification of the position.

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: * Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. * Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. * Assist customers with questions and handle customer issues. * Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories * Promote and sell automotive products and services that meet customer needs. * Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. * Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. * Create employee schedules for auto service sales and technician Team Members. * Provide store leadership with sales and payroll budget reports. * Managing auto center profitability by monitoring and controlling payroll and controllable expenses. * Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: * Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. * Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. * 3 years of retail / automotive management experience preferred. * Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Job Description - IT Field Services Manager Reporting to: Director IT Operations Department: Information Technology Build and lead a team responsible for reliable technology operations at job sites nationwide. Ensure consistent deployment standards, rapid response capability, and exceptional end-user support for field crews. Core Responsibilities * Oversee all jobsite IT setup and operations (trailers, Mobile Office Site boxes, Starlink, LTE, etc.). * Standardize the Mobile Office Site (MOS) field IT kit (firewall, switch, access point, UPS) and maintain configuration baselines. * Manage site mobilizations, cutovers, relocations, and decommissions. * Coordinate with networking, Intune/M365, and cybersecurity teams for compliance and endpoint readiness. * Build and maintain the knowledge base and SOP library for repeatable deployments. * Supervise and mentor regional field technicians. * Track asset inventory and field kits via Freshservice (ITAM). * Monthly Reporting, incident metrics, and SLA adherence, etc. * Ensure field deployments meet performance, reliability, and security standards. * Coordinate with vendors for connectivity, logistics, and field service support. Required Skills * Strong networking background (firewalls, routing, wireless). * Desktop and mobile device management expertise (Windows, iOS, Android). * Experience with Starlink, Cradlepoint, or equivalent cellular/WAN solutions. * Field operations experience (construction, oil & gas, or industrial preferred). * Excellent communication and customer service skills. * Ability to work in physically demanding jobsite environments. * Experience producing and maintaining technical documentation and SOPs. * Strong problem-solving capability in remote and resource-limited environments. Soft Skills * Clear, direct communication style; able to translate technical issues into operational impact. * Adaptability and resourcefulness when facing changing field conditions. * Leadership and mentoring ability to develop field technicians into a high-performing team. * Strong customer service orientation with empathy for field operations. * Calm, steady presence under pressure and during critical outages. * Ability to drive process consistency and continuous improvement across regions. Performance Metrics * Jobsite connectivity, uptime and reliability. * SLA adherence for deployments, relocations, and incident response. * Quality and completeness of documentation and asset management. * Field technician performance, training completion, and development. * End-user and field leadership satisfaction scores. Experience * Minimum of 7 years of IT experience, including at least 3 years in field services, networking, or infrastructure support. * Bachelor's degree in Computer Science, Business Administration, or a related field preferred. * Demonstrated experience managing technicians or leading field deployments across multiple sites. * Strong hands-on experience with WAN technologies including Starlink, LTE, VPN, and wireless systems. * Proficiency with M365, Intune, and endpoint management in distributed environments. * Proven ability to work effectively with project managers, superintendents, and field leadership. * Preferred background in both technical and managerial roles within an IT service organization. * Experience researching, evaluating, and implementing new technologies. * ITIL v4 Foundations certification preferred.

Mad City Windows & Baths, a Renuity Company Remodeling Service Manager Earn up to $60,000/yr The home improvement industry is broken. Renuity is here to fix it. We've united seven of the most trusted home renovation companies in America under one powerful brand - Renuity. Together we're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love - without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started. If you're ready to build the future of home improvement, join us. What We Offer Competitive salary of $50 - 60k/yr Comprehensive benefits including medical, dental, and vision Consistent schedules and professional growth opportunities A respectful, forward-thinking work culture About the Role In this position, you will: Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects. Create detailed service tickets and parts lists. Order, track and keep reports on all service parts. Schedule servicing appointments. Communicate with Field Managers and Service Technicians for proper follow up on field issues. Keep employees up to date on new or old product issues. Key Qualifications Previous Remodeling, Construction or Carpentry experience required Experience working with customers to solve problems Excellent communication skills Ability to multi-task in a fast-paced environment Basic computer skills About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here:

Reports to: Production Manager Service manager will oversee an assigned territory of contract & company owned wean to finish sites. Train & manage farm staff to ensure proper production practices are followed. Initial inventory & assessment of newly placed pigs. Marketing - weekly projections & selection of pigs for market. Work with maintenance dept. to ensure all site maintenance is current. Ability to troubleshoot & adjust ventilation. Accessing health issues and the ability to perform on farm diagnostics. Requirements Requirements: Excellent verbal & written communication skills. Excellent organizational & time management skills. Prior swine management experience. Valid drivers license with a clean driving record Benefits Benefits In addition to very competitive pay employees of Prestage Farms receive: Sick Pay Vacation Pay Holiday Pay 401(k) Plan Medical Insurance Voluntary Insurance options such as Dental, Vision, Etc.

The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Culture™. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company's plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old. Compensation: $15.00 - $18.00 per hour We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things. At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless! If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. We CARE Culture C - Create a Positive Experience A - Attention to Guest Needs R - Respond Appropriately and Politely E - Exceed Guest Expectations

* 5 years of related B2B Sales (Account Management and Business Development). * Previous experience working in Field Services or Industrial Services. * Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. * Waste Management/Environmental services experience highly preferred. * Bachelor's degree in sales or business management is an asset. * Exceptional business acumen, value selling and negotiation skills. * Exceptional communication skills, teamwork ability, and ability to influence others to produce sustainable relationships. * Experience using Salesforce CRM. * Ability to travel 30-50% Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at *********************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. * CH #LI-LB * Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner * Establish new business opportunities at existing and new customers. * Collaborate consistently with other sales teams in the company. * Meet quarterly and annual revenue objectives. * Develop strong, collaborative relationships with local branches. * Elevate obstacles with urgency and a bias-to-action. * Assist in the collection of invoiced revenue from Customers. * Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. * Manages and controls Sales expenses. * Maintain daily awareness of sales activities and results. * Negotiate pricing and contract requirements. * Be the established point of contact and problem solver for all assigned accounts and new business opportunities. * Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. * Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account.

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. Assist customers with questions and handle customer issues. Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories Promote and sell automotive products and services that meet customer needs. Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. Create employee schedules for auto service sales and technician Team Members. Provide store leadership with sales and payroll budget reports. Managing auto center profitability by monitoring and controlling payroll and controllable expenses. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. 3 years of retail / automotive management experience preferred. Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.