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  • General Manager

    Flow Control Group 4.1company rating

    Customer service manager job in Scarborough, ME

    Posted Monday, December 8, 2025 at 5:00 AM Company: Trask Decrow Machinery About Us: Trask-Decrow Machinery (TDM) is a growth-oriented company committed to providing a seamless selection of quality industrial pumps, process air solutions, and portable equipment to satisfy virtually any application. Trask-Decrow also provides installation, overhaul, and repair of current and new systems. We service all of New England with regional representatives to provide unmatched customer service and support. You will be responsible for overseeing the development and achievement of sales strategies, budgets, and marketing plans to grow the business as well as leading the sales teams (both outside and inside staff) and operations. The role involves strategic planning, managing people, selling, and improving processes. Responsibilities Oversee the daily operations, managing all aspects of business processes, sales and financial budgets, and team members to deliver revenue and profit commitments at all site locations. Ensure that the highest level of customer service, support, and technical expertise for our customers is available consistent with all aspects of our position as the market leader. Develop and / or optimize business practices to improve performance, increase quality and ensure safe performance of our operations at the facility or in the field. Develop and execute business plans and operating strategies to drive growth for products and services. Develop annual sales budget in alignment with organizational strategic direction and the annual goals and objectives. Provides regular forecasts of sales revenue and anticipated expenses. Ensures that expenses are aligned to revenues. Set goals for team members, clearly communicate expectations, and monitor performance using the companywide systems such as performance management, talent management, etc. Drive environment of collaboration amongst sales team, customer service, finance, and service. Winning as a team is top priority! Collaborate with sales and service teams to identify and unlock sales and profit opportunities. Manage and align service resources to match client needs while exceeding company objectives and goals. Develop employees' capabilities through challenging assignments and coaching. Promote the proper use of and oversee the deployment of tools such as Pricing, FSM/CRM and Flow 360 that will be used across all IFC brands. Direct, develop, and oversee the general health and safety policies and procedures of the organization. Ensure the workplace is in full compliance with OSHA and other state, local, and/or customer specific regulations. Ensure the sales teams cross promote all products and services of all FCG products where applicable. Partner with cross-functional support teams in improving proprietary business tools and systems. Experience and Requirements Demonstrated leadership capabilities and ability to build successful teams Excellent decision making and creative problem-solving skills Strong organizational and communication skills. Ability to prioritize, perform under pressure and resolve conflicts Mechanical aptitude Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) Minimum 5 years leading, developing, and coaching outside and inside sales teams with a deep understanding of distribution and its value proposition to the market Proven track record of hiring and building high-performance sales teams and establishing enduring relationships with customers and key suppliers to increase market share while increasing profitability Strong entrepreneurial spirit with an established contacts' network Experience in both high-volume transactions selling as well as longer cycle solution selling Account P&L responsibility with equal focus on top & bottom lines Proficient computer and technical skills including working knowledge of CRM software solutions Supervisory Responsibility This position has direct supervisory responsibilities for operational and sales teams (outside and inside staff). Travel Travel requirements would be approximately 50% of the time in support of the Branch Managers, outside sales team and market expansion/growth initiatives. Air travel may be required. Must hold valid driver's license. Company Overview Trask Decrow Machinery operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission‑critical components to a diverse array of end markets and applications. Why Build a Career with Us Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies. Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses. Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact. Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics. Trask Decrow Machinery, 52 US Route 1, Scarborough, Maine, United States of America #J-18808-Ljbffr
    $50k-101k yearly est. 2d ago
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  • General Manager

    Restore Hyper Wellness-RHWS022

    Customer service manager job in Lynnfield, MA

    Benefits 401(k) Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Paid time off Vision insurance Wellness resources Benefits/Perks A competitive salary plus bonuses Flexible Schedules Casual Dress-code Fun, wellness-focused work environment Company Overview Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America. Job Summary Restore is seeking a General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you. As a General Manager, you'll play an integral role in cultivating and maintaining the Restore culture. You'll have the opportunity to build your own team, train and coach them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people feel better so they can do more of what they love. Responsibilities People Management Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews. Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability. Partner with the corporate HR department to identify and interview potential high-performance employees during the recruiting process. Oversee onsite onboarding and the training of new employees, including but not limited to the verification of I-9s, completion of new hire checklists and paperwork, and all mandatory compliance and specialized Restore training. Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards. Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations. Enforce store policies, procedures, and productivity standards. Monitor and formally document staff performance/behavior with the support of the HR Department. Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events. Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for. Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information. Operations Management Maintain a safe, clean and secure environment for all guests and staff. Continuously improve operational execution through attention to detail and adherence to operating and safety standards. Communicate any equipment maintenance or construction needs to lead and help oversee repairs. Accept guidance and collaborate with your supervisor to ensure optimal store performance and staff development. Ensure an exceptional store experience that engages and retains customers. Be flexible with your schedule - you'll work hours based on business needs and store operating hours. This will include some weekends and holidays. Make timely and effective decisions regarding customer service issues. Daily reporting of appointments, revenue, and inbound/outbound calls. Report all safety and medical incidents through formal in-store communication and to the corporate team. Sales & Marketing Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics. Maintain a strong local presence through partnerships with community and business organizations. Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore's services. Lead store team in service and product knowledge and motivate them to meet and exceed sales goals. Manage the proven sales process and work to exceed all sales while maintaining budgetary targets. Manage local grassroots marketing and prospecting initiatives. Solicit, coordinate and participate in community events. Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance. Maintain and track active marketing efforts through events, B2B, word-of-mouth, and social media platforms. Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads. Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed. Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand. Company Culture Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle. Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore's mission, vision, and values. Qualifications You've obtained an undergraduate degree or higher. You love the sales process and have a proven track record of B2B sales. You have at least three to five years of management experience. You're passionate about fitness, athletic achievement, and general health and wellness. Your verbal and written communication skills are on point. You're a numbers person and can deliver action plans based on key metrics. You're tech-savvy and have experience processing payroll and creating employee schedules. You embrace a leadership role and are also a strong team player. You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team. You get joy and fulfillment from helping people feel better and live healthier lifestyles. You place importance on ethics and integrity and exhibit this every day. #J-18808-Ljbffr
    $58k-112k yearly est. 1d ago
  • General Manager

    Cava-Marketstreet Lynnfield

    Customer service manager job in Lynnfield, MA

    Company Profile: At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. General Manager Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations. What You'll Bring to the Table Develop yourself and others - focus on self-improvement while supporting the success of others. Lead your four-wall operation like you own it - from people development, to inventory, labor, staffing, and accountability. Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action. Consistently create CAVA fanatics - find ways to say “yes” to every guest, inspiring your teams to do the same. Achieve results - take ownership of every shift and take pride in your job. Foster collaboration - work with others to find success as a group. Adapt to change - solve problems through an open-minded and all-inclusive approach. Assist with any additional duties assigned. What We Bring to the Table (Benefits) Competitive pay$ Early Wage Access* Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked (YEP, that's right, FREE CAVA!) The opportunity to be on the ground floor of a rapidly growing brand * indicates eligible qualifying positions. Physical Requirements Must be able to bend and reach overhead often. Must possess dexterity to handle tongs, pots, pans, and other equipment. Must be comfortable working in temperatures ranging from hot to cold. Must be comfortable working near open flames. May be required to work in tight spaces. Must maintain near constant communication with multiple people. Close vision, distance vision, and peripheral vision are required. Must be able to sit, squat and kneel occasionally. Must be able to work in a constant state of alertness and safe manner. May be required to occasionally work in outdoor weather conditions. May stand for long periods of time and lift up to 50 pounds. As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. CAVA - joining “A culture, not a concept”. #J-18808-Ljbffr
    $58k-112k yearly est. 5d ago
  • General Manager, Haverhill

    Marston's PLC 4.3company rating

    Customer service manager job in Haverhill, MA

    We're looking for a General Manager for a premium pub in Haverhill. Salary up to £42,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Flying Shuttle in Haverhill and lead the team to success! What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include: Additional earnings potential through bonus and incentive schemes Marston's Cheers Platform, giving you access to discount at major retailers Access to a pension plan On-site accommodation Private healthcare Award winning training and development About the pub Situated on the outskirts of Haverhill, close to Cambridge, the Flying Shuttle is a lovely food-driven pub offering the Marston's 'Signature' Menu. The pub is currently achieving weekly sales of around £20,000 split 60/40 in favour of food and has a full senior team in place which includes two Assistant Managers and a Head Chef. The pub offers a cosy atmosphere for both drinkers and diners, with a dog-friendly bar area, fireplace and elevated menu, there is plenty of trade to tap into. It also benefits from a beer garden, perfect for drawing in the summer trade, as well as customer car park. A commercially minded General Manager with strong marketing skills could see this pub thrive. There is also 3 bedroom accommodation available with this opportunity. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a ‘lead from the front' mentality and passion for nurturing your team. As a General Manager you'll: Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs. #J-18808-Ljbffr
    $56k-85k yearly est. 5d ago
  • General Manager

    KBW Financial Staffing & Recruiting

    Customer service manager job in Concord, NH

    General Manager - Construction & Infrastructure Services A long-established construction and infrastructure services organization is seeking a hands-on General Manager to oversee all day-to-day operations, drive performance, and lead the business through its next phase of growth. This role requires a leader who thrives in a fast-paced, field-and-office environment and can own responsibility for safety, operations, financial results, and people leadership. Key Responsibilities • Lead as an engaged, visible operational head focused on safety, accountability, and high standards • Oversee revenue, margins, budgeting, and overall financial performance • Direct estimating, bidding, scheduling, project execution, and customer delivery • Build and develop a strong, collaborative management team • Implement and refine processes across estimating, sales, project management, record keeping, reporting, and billing • Manage bid preparation, pricing structures, regulatory specs, project documentation, and digital systems • Review project status, timelines, and costs regularly to improve efficiency and outcomes • Coordinate contract-related activities including bonding, compliance, certifications, change order tracking, and dispute resolution • Maintain consistent communication with public-sector project administrators to support timely approvals and payments • Ensure accurate billing, final quantities, and project close-out reviews • Maintain compliance with annual certifications and regulatory requirements • Report performance updates to ownership in a clear and concise manner • Partner with leadership to shape long- and short-term business strategies • Build strong relationships across customers, field teams, and industry partners • Champion technology adoption to enhance productivity and competitiveness Qualifications • 10+ years of successful leadership in construction or similar operational environments • Prior experience running a business unit with full P&L responsibility • Proven ability to build and guide high-performing teams • Knowledge of roadway, infrastructure, or heavy-civil work preferred • Strong communication skills with customers, internal teams, and external partners • Familiarity with OSHA, EPA standards, DOT specifications, and industry guidelines is beneficial
    $45k-87k yearly est. 3d ago
  • Customer Support Manager

    IAPP 3.9company rating

    Customer service manager job in Portsmouth, NH

    The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
    $82k-104k yearly est. 60d+ ago
  • Customer Experience Manager - Victoria's Secret - The Mall at Rockingham Park - Salem, NH

    Victoria's Secret 4.1company rating

    Customer service manager job in Salem, NH

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $23.00 Maximum Salary: $31.40 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $23-31.4 hourly 20d ago
  • Customer Service Evaluator

    Data Quest Investigations 3.2company rating

    Customer service manager job in Danvers, MA

    Data Quest LTD is seeking independent contractors to patronize businesses as a third-party, unbiased evaluator and report on the Customer Experience (CX). Your feedback enables companies to implement appropriate actions to correct poor customer service before customers become dissatisfied and take their business elsewhere. Join our database to have access to monthly auditing opportunities at restaurants, bars, hotels, movie theaters, museums, malls, retail stores, and parking facilities in your area and throughout the country. Audits pay a flat fee between $15- $50 depending on the type of evaluation. Create a shopper profile and submit your resume if interested in these independent contractor opportunities. Desired skills: Reliable transportation, good communication and writing skills, observant and detailed. Thank you. Data Quest Evaluator Sign Up Compensation: $15.00 - $50.00 per hour Established in 1981, Data Quest, Ltd. is a licensed, insured and bonded, full-service corporate private investigations agency, which provides elite information gathering, and loss prevention & detection expertise to companies, attorneys, and individuals throughout the United States. Headquartered in Massachusetts, Data Quest's clients consist of more than 1,000 companies in a wide range of industries, including Fortune 500 corporations as well as smaller companies on a local and regional level. • Corporate & Domestic Investigations • Background Checks • Employee Tip Line Programs • Employment Screenings • Interrogations • Interview & Statement Taking • Loss Prevention Consultations • Loss Prevention Seminars • Missing Persons (Skip Trace/Locate) • Mystery Shopping • Pre- and Post-Employment Screenings • Public Record Research & Retrieval • Security Guards • Surveillance • Undercover Investigators
    $15-50 hourly Auto-Apply 60d+ ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Customer service manager job in Concord, NH

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $100k yearly 60d+ ago
  • Customer Experience Manager

    Charter Communications 4.6company rating

    Customer service manager job in Andover, MA

    Thrive in the fast-paced start-up environment? Ready to grow your career and make your ideas count? Come join America's Job Exchange! America's Job Exchange ( AJE ) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards. If you have been part of a stellar Account Management team and are excited at redefining the customer experience at AJE , please read on! AJE , a wholly owned subsidiary of Navisite, a part of Spectrum Enterprise, has established itself as a leader in Diversity Recruitment and OFCCP compliance. Hundreds of Fortune 500 corporations and thousands of mid-market and small employers use AJE for candidate sourcing, diversity brand development and OFCCP compliance solutions. Millions of job seekers use AJE to find jobs and take advantage of a broad range of career management tools and services to advance their careers. For more information, please visit: *************************** . Here's an overview of our exciting opportunity: As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to AJE customers. The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach. The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using AJE to manage their compliance and diversity recruiting needs. Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team. As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must. Job Description Specific Responsibilities · Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched. Respond to customer inquiries in an efficient, effective and timely manner. Engage customer in pursuit of opportunities for account growth and new business. Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base. Reviews customer's accounts to ensure accounts are set up and functioning properly. Reports any disruption in service to accounts to appropriate team members and follows through until resolved. Effectively communicate with key personnel in other departments to ensure customer accounts are up to date. Provide superior customer service. Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes. Proactively recommend enhancements to leadership to improve processes and support overall team objectives Qualifications · Extremely detail oriented · Technical competence (Excel, Microsoft Word, PowerPoint, etc) · Familiarity with or willingness to learn about OFCCP regulations · Keep up to date about product offerings as well as OFCCP regulations · Motivated, goal oriented, persistent and a skilled negotiator · High level of initiative and work well in a team environment · Excellent written and oral communication skills · Handles stressful situations and deadline pressures well · Undergraduate degree Additional Information If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you! More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise
    $60k-115k yearly est. 14h ago
  • Personal Lines Client Manager

    World Insurance Associates 4.0company rating

    Customer service manager job in Exeter, NH

    Foy Insurance has a long history of meeting the risk management needs of communities throughout New Hampshire, Maine, and Massachusetts dating back to 1893. We are now proud to now be a part of the World Insurance Associates family which provides unparalleled access to even more products and services to assist our customers' insurance needs. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 215 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department. #LI-KS1
    $74k-100k yearly est. Auto-Apply 60d+ ago
  • Client Manager, Fred C. Church's Private Client Group

    Fred C. Church 3.5company rating

    Customer service manager job in Andover, MA

    The Private Client Group, Personal Lines Client Manager works closely with other members of the Private Client Group to deliver an outstanding customer service experience to our affluent customer base. In addition to working with our clients and their advisors on day to day service needs, the PCG Client Manager will be responsible for coordinating the renewal process, organizing client review meetings and negotiating renewals with our carrier partners. This is an outstanding opportunity for an enthusiastic and motivated individual to work within a growing practice group. Its Responsibilities: Perform customer service tasks including; process policy changes, answer billing inquires and general coverage questions Coordinate the renewal process with other PCG team members including submission compilation, delivering schedules of insurance, scheduling renewal meetings and marketing negotiation with carriers. Work with management to continually improve our customer service offering through unique value added services Provide proactive risk management advice to current clients Identify and close potential cross-sell opportunities Your Qualifications: Technical knowledge of personal lines insurance products Aptitude to understand and analyze personal lines of coverages, forms and policies Intermediate user of MS Office products, particularly Outlook, Word, Excel Exposure to and/or understanding of the unique needs of private/HNW clientele 3+ years of experience handling middle market or HNW insureds Experience with HNW insurance carriers preferred Hands-on knowledge with Applied TAM, preferred Licensed P&C Producer preferred Your Attributes: Excellent communication skills - both oral and written Ability to use technology to manage workflows and client communications Outstanding customer service skills Sincere interest in solving problems and developing lasting solutions Flexible when priorities and deadlines shift, and can juggle multiple assignments Adapts to change and manages stressful situations professionally Likes to work in and contribute to culture of teamwork and cooperation Demonstrates initiative and ability to work independently To Apply: Please include your resume and a cover letter when applying. No phone calls and direct candidates only, please. Fred C. Church is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us!
    $86k-135k yearly est. 60d+ ago
  • Customer Service / Greeter PT/FT

    Jaffarian Automotive Group

    Customer service manager job in Haverhill, MA

    Jaffarian Toyota is seeking a Customer Service Representative / Greeter! Up to $20+ per hour depending on experience. Competitive guaranteed weekly income! Flexible hours No nights, no Sundays! FT and PT available. What We Offer Health, Dental and Vision Insurance Profit Sharing 401K Short and Long Term Disability RESPONSIBILITIES Meet and greet customers in a professional manner in-person & on the phone Process payments, invoice and other miscellaneous office duties Provide basic information to callers who have general inquiries Handle customer complaints with integrity and poise Provide general administrative and clerical support including mailing, scanning, faxing and copying Maintain office supplies for specific location REQUIREMENTS Bilingual Preferred Excellent communication and organizational skills Experience using Microsoft Office suite Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
    $20 hourly Auto-Apply 60d+ ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Concord, NH

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645
    $89.3k-150.3k yearly 3d ago
  • Customer Experience Coordinator FT

    Marshalls of Ma

    Customer service manager job in North Hampton, NH

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 39 Lafayette Road Location: USA Marshalls Store 0075 North Hampton NHThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $15-15.5 hourly 3d ago
  • Customer Experience Co-Ordinator

    Tjmaxx

    Customer service manager job in Salem, NH

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 265 South Broadway Unit 4 Location: USA TJ Maxx Store 0607 Salem NHThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 8d ago
  • Pest Control Service Supervisor

    Freedom Pest Control

    Customer service manager job in Merrimac, MA

    Service Supervisor Freedom Pest Control | Merrimac, MA If you're ready to move beyond "supervising" and step into real leadership, this role is for you. Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day. This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President. Why This Role Stands Out Direct ownership of technician onboarding and training, including Trainual Active role in defining technician advancement and career paths Daily influence on quality, safety, and team performance Strong leadership support with clear expectations Opportunity to shape long-term systems, not just solve daily issues Your work will directly impact technician success, customer satisfaction, and company growth. Key ResponsibilitiesTechnician Leadership & Communication Serve as the primary point of contact for assigned Service Technicians Communicate daily with technicians. Lead required meetings and clearly communicate company updates Identify and escalate operational, performance, or safety issues as needed Onboarding, Training & Career Development Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians Monitor training progress and field readiness before technicians operate independently Provide hands-on coaching, ride-alongs, and ongoing development Work with the President to apply clear grading criteria for technician advancement Help establish and support defined career paths for technicians Performance Management & Quality Assurance Conduct performance reviews, coaching conversations, and corrective action when necessary Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter Ensure technicians meet licensing, certification, and training requirements Scheduling, Routes & Time Management Review and verify weekly timesheets using vehicle GPS Coordinate time-off requests and ensure proper coverage Maintain and adjust technician routes as needed Participate in rotating on-call coverage for nights and weekends Vehicles, Equipment & Safety Act as first point of contact for vehicles Coordinate equipment and supply needs, including repairs and replacements Conduct respirator fit testing and enforce safety and PPE requirements Audits & Reporting Prepare technicians and facilities for audits Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments Work with leadership to address operational gaps What We're Looking For Experience leading field teams or service technicians Strong communication and coaching skills Ability to balance accountability with support Organized, proactive, and solutions-focused Willingness to remain hands-on and lead by example Why Freedom Pest Control Clear leadership structure and expectations Strong culture rooted in values and professionalism Investment in training, safety, and people Opportunity for long-term growth If you're looking for a leadership role where your impact is visible and valued, we want to hear from you. Company Overview Freedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships. Benefits: 401(k) matching Dental insurance Employee discount Fuel card Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance
    $48k-78k yearly est. 8d ago
  • General Manager - Lead a Guest-Obsessed, Growth-Driven Team

    Cava-Marketstreet Lynnfield

    Customer service manager job in Lynnfield, MA

    A leading restaurant brand is seeking a General Manager in Lynnfield, MA to oversee all operations and lead team members. The ideal candidate will focus on delivering exceptional customer service while fostering a positive work atmosphere. Responsibilities include motivating staff, ensuring accountability, and achieving operational excellence. The role offers competitive pay, health benefits, and development opportunities, making it a great opportunity for those passionate about the food industry. #J-18808-Ljbffr
    $58k-112k yearly est. 5d ago
  • Wellness Retail General Manager - Growth Leader

    Restore Hyper Wellness-RHWS022

    Customer service manager job in Lynnfield, MA

    A health and wellness franchise is seeking a General Manager to drive leadership and sales in Lynnfield, Massachusetts. The role involves developing high-performance teams, ensuring exceptional customer experiences, and achieving financial goals. Ideal candidates will possess management experience and a passion for wellness. The position offers a competitive salary and various benefits including health insurance and flexible scheduling. #J-18808-Ljbffr
    $58k-112k yearly est. 1d ago
  • Premium Pub GM | Lead Growth, Team & On-site Housing

    Marston's PLC 4.3company rating

    Customer service manager job in Haverhill, MA

    A leading pub company in Haverhill is looking for a General Manager to lead a premium pub, the Flying Shuttle. The role requires strong leadership and marketing skills to increase sales in a pub focusing on food and drink. The position offers a salary of up to £42,000 plus bonuses, on-site accommodation, and a generous benefits package in a welcoming environment. Join a focused team where you can grow and thrive in your career while engaging with customers and staff. #J-18808-Ljbffr
    $56k-85k yearly est. 5d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in York, ME?

The average customer service manager in York, ME earns between $29,000 and $87,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in York, ME

$50,000
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