Customer service manager jobs in Youngstown, OH - 1,413 jobs

The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety. Position Overview Oversee and direct operations of a surface aggregate production facility, including safety, personnel, production/inventory management, maintenance planning/forecasting (fixed plant equipment), and partial assumption of P&L responsibility. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following: Ensure that all operations are in full compliance with federal and state regulations, including MSHA,ODNR, EPA, DEP, etc. Ensure compliance with The Shelly Company Manual of Safety Practices & Procedures. Enforce company policies, procedures, and work rules, discipline when necessary and document employee performance issues. Enforce company safety rules and conduct safety meetings, including toolbox talks; ensure facilities are operating in a safe manner. Supervise and direct facility personnel to ensure proper placement of resources. Identify and resolve regulatory, safety, personnel, and production problems in a timely and effective manner. Ensure interdepartmental reporting is completed satisfactorily (production reporting, fuel/hour meter readings, environmental/safety reporting, etc.) Communicate regularly with all supporting departments (Safety, Environmental, Equipment, Finance, Sales, HR, QC, etc.) and interpret needs to inform business decisions. Maintain constant awareness of financial standing of the facility and adapt forecasts to changing business conditions. Understand industry standards and best practices for managing a surface aggregate production facility including extraction methods, production strategies, fixed plant equipment operation and maintenance (conveyors, crushers, screeners, electrical systems, etc.). Accurately forecast production and maintenance activities as required. Other Requirements Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when necessary. Report to the assigned job site ready to begin work at the designated start time. Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule. Assist with various training initiatives, as necessary. Attend relevant conferences/seminars/shows (with Manager approval) relative to technological advancements. Supervisory Responsibilities Fulfill supervisory responsibilities in accordance with the company policies, procedures, and applicable laws. Responsibilities include, but are not limited to: Planning, assigning, and directing work. Willingness to develop subordinates' technical and leadership skills and make recommendations for new job opportunities when appropriate. Effective management of employee performance through coaching, feedback (written and verbal), rewards, and discipline when necessary. Addressing complaints and resolving problems in a timely manner. Ability to get work done through others using effective delegation, scheduling, and time management practices. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education and Experience Bachelor's degree or equivalent from a four-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively to customers or employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception. Work Environment While performing the duties of this job, the employee continually works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration. The noise level in the work environment is usually very loud and may require protective equipment. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards. Essential Duties and Responsibilities: Equipment Management Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment. Implement and maintain asset tracking systems to monitor usage, location, and condition. Develop preventive maintenance schedules and coordinate repairs to minimize downtime. Rental Coordination Evaluate rental needs based on project requirements and budget constraints. Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions. Track rental durations and returns to avoid overages and unnecessary expenses. Procurement & Logistics Collaborate with project managers and site supervisors to forecast tooling and equipment needs. Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications. Coordinate delivery, mobilization, and demobilization of equipment to and from job sites. Compliance & Safety Ensure all equipment meets safety standards and regulatory requirements. Maintain documentation for inspections, certifications, and operator training. Support safety audits and incident investigations related to equipment use. Budgeting & Reporting Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities. Develop annual budgets for tooling and equipment operations. Provide regular updates to leadership on asset performance and capital planning. Qualifications: Bachelor's degree in business administration, or related field preferred. 5-10 years of experience in construction equipment management or related role. Experience with managing P&L. Strong knowledge of construction tools, heavy equipment, and rental practices. Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite. Excellent negotiation, organizational, and communication skills. Preferred Skills: Experience with fleet management systems and GPS tracking technologies. Familiarity with OSHA regulations and construction safety standards. Ability to lead cross-functional teams and manage multiple priorities.

We are seeking a highly skilled and motivated Fleet Service Manager to lead and oversee our fleet maintenance operations. This individual will be responsible for managing all aspects of fleet service, including maintenance, repair, and the efficient operation of diesel and Compressed Natural Gas (CNG) vehicles. The ideal candidate should have a strong technical background, excellent leadership skills, and a commitment to safety and environmental standards. Key Responsibilities: - Manage and oversee the daily operations of maintenance facilities, ensuring that all diesel and CNG vehicles are maintained to the highest standards of safety and efficiency. - Develop and implement maintenance schedules, policies, and procedures to maximize vehicle uptime and extend the lifespan of fleet assets. - Lead, mentor, and support a team of technicians, fostering a collaborative and high-performance work environment. - Monitor and analyze fleet performance data to identify opportunities for improvement and cost-saving measures. - Ensure compliance with all relevant regulations, including DOT and OSHA safety standards. - Collaborate with other departments to coordinate vehicle usage and optimize fleet operations. - Oversee the procurement of parts and equipment, managing budgets and supplier relationships effectively. - Stay up to date with industry trends, emerging technologies, and best practices related to diesel and CNG vehicle maintenance and operations. Qualifications: - Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field preferred; equivalent experience will be considered. - Proven experience in fleet management, with an emphasis on diesel and CNG vehicles. - Strong leadership and team management skills, with the ability to motivate and develop staff. - Excellent problem-solving and decision-making abilities. - Familiarity with fleet management software and diagnostic tools. - Strong knowledge of safety regulations and DOT standards related to fleet operations. - Excellent communication and interpersonal skills. Benefits: - Competitive salary. - Comprehensive health, dental, and vision insurance. - 401k plan with company matching. - Opportunities for professional development and career advancement. - Paid Vacation. If you have a passion for fleet management and a proven ability to lead teams in delivering exceptional service, we encourage you to apply for the Diesel and CNG Fleet Service Manager position. Join our dynamic team and contribute to our commitment to excellence and sustainability in fleet operations in our new state-of-the-art facility. Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: The IT Service Desk Lead is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Lead is also accountable for incident resolution, service request management, and continuous improvement of service delivery, as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities: Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: Bachelor's degree in computer related discipline, or equivalent experience 2+ years' experience managing enterprise Service Desk A+ Certification or equivalent experience ITIL Certification or equivalent experience Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

General Manager - Akron The General Manager leads a major Business Unit, holding full profit and loss accountability for all aspects of operations. This role manages a diverse team of division-level managers-including Operations, Fleet Management, Sales, Finance, Human Resources, and Safety-who support the entire Business Unit. The General Manager executes a local market strategy aligned with broader strategic and marketing plans, driving operational excellence and budget achievement. This position oversees all matters related to operations, represents the organization to customers and external stakeholders, ensures compliance with safety and regulatory standards, and leads change management initiatives to foster growth and sustainability. Principal Responsibilities Implement and execute plans that support the area's strategic operating plan, championing tactical initiatives such as safety, customer experience, efficiency, and profitability. Collaborate with sales management to drive commercial, industrial, residential, and municipal sales efforts to achieve growth and optimize profitability. Oversee safety and accident prevention programs, ensuring a safe and productive work environment. Ensure compliance with all standards, including regulatory, safety, accounting, and ethics. Manage performance and talent development. Build and maintain strong relationships with government, community, and other external groups. 15% travel required; some overnight stays. Perform other job-related duties as assigned. Experience, Education, and Certification Required: High school diploma or GED. Degree preferred. Minimum 7 years of progressive leadership and management responsibility. Minimum 3 years of P&L experience. Knowledge, Skills, and Abilities Strong business acumen and strategic thinking. Ability to lead large-scale change initiatives and direct large teams. Proven ability to build and develop high-performing sales teams. Results-oriented, with a commitment to organizational success. Strong problem-solving, analytical, and decision-making skills. Collaborative and creative thinker. Demonstrates and promotes ethical behavior. Experience managing multiple sites and business lines. Proficient in Microsoft Excel, Word, and PowerPoint. Compensation and Benefits Competitive salary, bonus, and equity package. Comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401(k) with company match, employee stock purchase plan, and more. Desired Values and Behaviors Ethical, trustworthy, and accountable. Servant leader with a hands-on, engaged approach. Strong team development and empowerment skills. Effective communicator and active listener. Action-oriented, results-driven, and organized. Strategic and analytical thinker. High energy, grit, perseverance, and determination. Community-minded and humble. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.”

Novo Health Services is seeking a dynamic and highly motivated General Manager to lead our Ravenna, OH facility. This is a high impact role with complete facility oversight that requires exceptional leadership, business acumen, operational expertise, and the ability to drive the facility to achieve and maintain various industry accreditation requirements. Responsibilities: Lead and direct the laundry processing operation which involves planning, budgeting and monitoring the daily production activities. Oversee all aspects of facility operations, including production, quality control, safety management, plant maintenance, logistics and supply chain management. Strong financial knowledge and understanding of a P&L, labor utilization reports and capital investments. Improve efficiencies by utilizing Six Sigma or Lean Manufacturing methodologies to achieve production goals. Optimize processes for maximum productivity and efficiency. Implement and maintain effective inventory management and capacity planning systems. Ensure compliance within our regulatory agency standards including HLAC, EPA and OSHA. Develop and manage the facility's budget, ensuring responsible spending and maximizing profitability. Monitor key performance indicators (KPIs) and make data-driven decisions to improve financial results. Lead, motivate, and develop a high-performing team. Foster a positive work environment through effective team building, delegation, performance management, and employee relations. Drive customer satisfaction by building strong customer relationships and responding timely to concerns or inquiries. Qualifications: Bachelor's degree in business administration. Minimum five (5) years of experience in a General Manager or Production Manager capacity or similar leadership role. Proven track record of success in strategic planning, financial management, operational efficiency, and team leadership. Six Sigma or Lean certification required Excellent communication, interpersonal, and problem-solving skills. Detail oriented with a logical approach to problem solving Proficiency in Microsoft office

Job Description Portage Country Club seeks a self-sufficient go-getter with a keen eye for detail for our Assistant Golf Services Manager. The Assistant Golf Services Manager assists with all club functions related to the men's locker room, focusing on creating an excellent experience for our members and their guests. Portage Country Club is a 132 -year-old leader of service and facilities in Akron, Ohio. Essential Job Duties: As the Assistant Golf Services Manager at Portage Country Club, you will: Create and nurture positive member relationships, displaying a pleasant, outgoing, and caring personality and a professional style of dress and personal grooming. Ensure that the high standards of PCC regarding uniform appearance, hospitality, cleanliness, and service in locker room and turn areas are achieved. Keep the locker rooms and restrooms clean, stocked, and fresh; make sure all items used are restocked, floors are mopped, showers are clean, and assisting in other housekeeping duties as requested. Maintain knowledge of club services, features, upcoming events, and specials. Clean and repair shoes for members and guests as requested. Report any broken or non-functioning equipment to Repairs & Maintenance personnel. Physical Requirements: Must be able to stand and continuously move for the duration of a regular shift. Must be able to maneuver, bend, twist, pivot, and navigate stairs. Must be able to lift up to 25 lbs. or more. Educational and/or Experience Requirements: Exemplary customer service skills. Strong verbal communication skills. Excellent organizational skills and attention to detail. Experience with using computers. Pay Range: $13-18 Based on experience

Job Summary The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure satisfaction, loyalty, and long-term engagement. This role oversees customer service strategies, resolves escalated issues, and works closely with internal teams to improve the overall customer experience. Key Responsibilities Develop and implement customer relationship strategies to improve satisfaction and retention Manage and support customer service teams, providing training and performance feedback Handle escalated customer complaints and ensure timely, effective resolution Monitor customer feedback, surveys, and service metrics to identify trends and areas for improvement Collaborate with sales, marketing, and operations teams to align customer experience goals Maintain accurate customer records and reports Build long-term relationships with key clients and stakeholders Ensure company policies and service standards are consistently met Required Skills and Qualifications Strong communication and interpersonal skills Excellent problem-solving and conflict-resolution abilities Leadership and team management experience Ability to analyze customer data and generate insights Strong organizational and time-management skills Proficiency in CRM software and basic data reporting tools

Our client is a well-established, global organization seeking a seasoned Customer Service Manager to lead a multi-channel customer service team within a complex, fast-paced environment. This role is responsible for setting service strategy, leading people, and driving operational excellence across multiple business lines. Key Responsibilities Lead and develop a customer service organization, including frontline leaders and specialists Establish service standards, policies, SLAs, and performance metrics Oversee daily operations, capacity planning, and service execution Partner cross-functionally with Sales, Operations, Supply Chain, IT, and other internal teams Use customer feedback and data insights to drive continuous improvement Implement clear processes, escalation paths, and accountability measures Qualifications Bachelor's degree required; advanced degree preferred 10+ years of customer service leadership experience 5+ years managing large teams in a complex operational environment Strong understanding of order management, logistics, and service operations Experience with ERP/CRM systems and KPI reporting tools Proven ability to lead change and influence cross-functional stakeholders Strong communication and leadership skills Willingness to travel occasionally (up to ~15%) What's Offered Competitive compensation and comprehensive benefits Collaborative, people-focused culture Opportunity to lead a critical function within a stable, growing organization

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional InformationAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

* Our Property Managers get to work independently at multiple locations; spending time both inside and outside * We assess customer storage needs and make suggestions, including selling packing and moving supplies * Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent * Auditing cash drawers and making bank deposits are part of the daily business * We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: * Ability to transport lift/move items weighing up to 35 pounds * Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. * Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Store - PITT-CRANBERRY, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

CUSTOMER SERVICE SUPERVISOR: About Us Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. Job Summary We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Austintown, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance. Responsibilities Supervise and train customer service representatives to ensure excellent service standards. Handle customer inquiries, complaints, and escalations with professionalism and empathy. Oversee cash register operations, including transaction accuracy and cash handling procedures. Maintain a clean, organized, and welcoming sales floor and checkout area. Assist with scheduling and coordinating staff to meet store needs. Collaborate with management to achieve sales and operational goals. Ensure compliance with store policies and safety standards. Qualifications Proven leadership skills with the ability to motivate and guide a team. Excellent interpersonal and communication skills. Ability to stand for extended periods and lift up to 20 pounds. Reliable with a strong commitment to punctuality and consistent attendance. No criminal background that would be incompatible with a retail environment (background check required). Proficiency in basic math and cash handling. Previous supervisory experience in retail or customer service is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role. Schedule & Availability Part-time position with flexible hours based on store needs. Possibility of full-time in the future. Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the store in Austintown, OH or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

SUMMARY: This role is responsible for sourcing, developing and maintaining long-term relationships between the Bank and affluent clients. These relationships will be developed by providing sound financial advice regarding a client's personal finances as well as for their business finances. Relationship Managers will be expected to research, evaluate and recommend various financial instruments, such as Trust, Investment or other Banking products and services, for use by clients to help them achieve their financial goals. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Generate new business relationships for the Bank by using existing centers of influence, or by establishing new centers of influence Recommend and sell various Banking, Trust or Investment products and services to existing and new clients. Correctly determine product/service fit and acceptability for clients Develop detailed financial plans for the clients and their businesses as necessary Identify and refer insurance sales opportunities as appropriate Will assist clients in recognizing and understanding the tax impact of certain situations and decisions Analyze credit needs of clients and propose both consumer loan and business loan solutions Analyze the credit-worthiness of both consumer and commercial borrowers and make sound recommendations for extending credit Monitor client portfolio for risk and address developing situations quickly and appropriately to protect both the client and the Bank Manage risk and delinquencies to the established levels of acceptability for the Bank Work closely with clients to analyze long term and short term financial goals of each client Assisting clients with the development of sound financial plans for personal and commercial goals Partner with different lines of business representatives throughout the company to cross-sell products and services need by our clients Maintain portfolio delinquency at levels acceptable to management Supervise administrative staff supporting Private Client Serve on internal committees as required Interact with operational and technical areas to resolve problems Adhere to all appropriate service standards Draft sales proposals, commitment letters, and make sales presentations to clients and prospects Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: Bachelor's degree in Business Administration, Finance or Accounting (CFP or CTP designation preferred) Minimum of 5 years experience managing the relationships of affluent clients Proven knowledge of basic economic principles for foundation of providing sound wealth management advise Strong knowledge of Trust, Banking and Investment products and services Proven ability to evaluate credit worthiness of both individuals and commercial entities Series 6 and Series 7 designation preferred but not required E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

The Service Branch Manager (SBM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. Position is also responsible for completing technical jobs and duties as business needs dictate. Responsibilities Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.) Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive. Schedule work of local team and coordinate schedules for larger jobs with other managers. Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality. Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner. Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals. Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented. Prepare variety of reports as assigned. Work with HSE to develop effective safety records and practices to minimize the Company's exposure to potential risks. Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs. All work and decisions shall be conducted in strict compliance of all regulatory law. Observe all safety rules and Best Practices; Follow all company policies and procedures. Maintain NETA certification and be willing to test up to the next level-Testing Division. Other duties as assigned. Required Experience and Qualifications: Bachelor's degree in related field or experience equivalency and a minimum of 5 years related experience. Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues. Must be able to work safely and adhere to all electrical safety procedures. Work may require flexible hours, weekends and holidays. Must be available for out-of-town work. Proven leadership and mentoring skills. Strong communication (written and oral). Able to meet deadlines and handle multiple tasks. Strong oral and written communication skills. Able to work with various people throughout the organization-Customer Focused. Focus on accuracy and efficiencies. For positions that utilize a company vehicle, will be required to have a valid driver's license. Who we are! RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade! Our Mission Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle. Our Vision To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. Core Cultural Competencies We do it right We pride ourselves on our integrity and expertise. We don't cut corners. You perform job responsibilities safely, efficiently, and thoroughly all day, every day. You conduct yourself professionally, ethically, and honestly. You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. You are on time and preplan time off. You produce a quality product. We are customer driven Our number one concern is our customer and our long-term relationships with them prove our dedication. You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. We focus on growth We are dedicated to growing the company and our employees. You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. You seek out new assignments and assume additional duties. You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). We solve problems Every day is different, so we need to be innovative, decision makers, flexible and adaptable. You efficiently and thoroughly complete assignments. You perform work assignments independently. You propose new ideas and find better ways of doing things. We get it done We are efficient, reliable and no nonsense. We work hard, but we also play hard. You follow through on commitments in a timely way. You produce easily understandable and accurate reports that meet customer and/or Company expectations. You actively listen. You seek advice and help as appropriate. You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). We build strong relationships Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. You collaborate to create the best solutions for each other and our customers. You build strong relationships within the team, across RESA departments and locations and with customers and vendors. Additional Information: Job: Full-Time Location: Pittsburgh, PA Compensation: Base salary range for this position is $140,000 to $160,000 depending on experience plus 15% bonus eligible. Relocation: Relocation offered to highly qualified candidates. Benefits: Full benefits including medical insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off. Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. Travel: Up to 50% Physical Demands:  Position requires sitting and using computer and/or phone for extended periods of time. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Job DescriptionAbout 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world! 3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally. With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority. Are you ready to help shape the future? Come join us! About the Role:Join a collaborative, fast-paced team where your work has real impact. As a Customer Onboarding Manager at 3E, you'll guide new customers through a structured onboarding journey that lays the foundation for long-term success. You'll manage implementation projects across our Product Stewardship solutions, supporting compliance, safety, and sustainability efforts for global companies. This role is ideal for someone who brings project management experience and is comfortable learning technical requirements, even if you're not from a software or compliance background. You'll start with mid-level complexity projects, gaining hands-on experience with meaningful customer work while building your expertise in a highly specialized domain. We're looking for someone who is organized, curious, and customer-obsessed, ready to connect the dots between a training guide and real-world customer workflows. You'll collaborate across teams and with global colleagues and you'll be empowered to work with autonomy while knowing support is always nearby. At 3E, we value people who thrive in environments where change is constant, complexity is the norm, and opportunities to grow are everywhere. If you're excited to roll up your sleeves, make customers successful, and deepen your skills in a dynamic industry, we'd love to meet you.What You'll Do Own the Customer Onboarding Experience Manage and lead onboarding for new customers from kickoff to successful adoption. Build and maintain tailored project plans aligned with customer goals. Deliver product training, facilitate check-ins, and drive onboarding milestones. Ensure customers feel supported, informed, and confident in using 3E products. Strengthen Customer Relationships Establish early trust and rapport that lead to high satisfaction and retention. Proactively check in with customers to deepen product adoption and engagement. Help resolve onboarding issues directly or with internal support teams. Flag risks early and collaborate across teams to keep customers on track. Collaborate for Success Work cross-functionally with Product, Tech Consultants, and Commercial teams to ensure smooth handoffs and aligned strategies. Capture and communicate customer insights, feature requests, and product feedback. Celebrate and share customer wins and success stories internally. Be a 3E Product Champion Stay current on our solutions, sustainability and compliance trends, and customer needs. Attend select industry events or webinars to represent 3E and support our customers. Share knowledge and insights to improve both the customer and internal team experience. What Makes You a Great Fit Bachelor's degree or equivalent experience, with 3-5 years in Customer Success, Onboarding, Software Implementation, or Project Management-preferably within SaaS, software, or compliance/sustainability industries Strong communication, relationship-building, and project coordination skills Self-starter with excellent time management and attention to detail Experience managing multiple priorities and meeting deadlines in a fast-paced environment Comfort with virtual collaboration and CRM tools (e.g., Salesforce, HubSpot) An eagerness to learn our products and processes quickly Ability to travel up to 20% for customer meetings or events Pay Transparency:The anticipated base salary range for this position is 62,000-67,000 per year. The final offer will depend on several factors, including the successful candidate's skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include:Health, dental, and vision insurance Life insurance and disability coverage Open PTO and parental leave 401(k) plan with company matching Employee assistance program Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states:Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to ********************** Visit us at ********************* Follow us at ******************************************************* Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Linda MacDonald State Farm Agencyif: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address:2645 Cleveland Ave NW Canton, OH 44709 At Linda MacDonald State Farm Agency were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. nVent's Electrical Connections segment is seeking a seasoned leader to drive customer experience initiatives across the US and Canada. This role is critical to enhancing customer journey strategies within a fast-paced, innovation-driven environment. The successful candidate will lead efforts to improve customer engagement, foster loyalty, and support growth across our electrical solutions portfolio. As a key contributor to our customer service strategy, this individual will ensure we deliver exceptional support and consistently exceed expectations at every touchpoint, reinforcing nVent's commitment to customer-centric excellence WHAT YOU WILL EXPERIENCE IN THIS POSITION: Lead a build upon a high-performing team of customer experience professionals, encouraging their development and growth. Monitor the team's productivity to ensure mailboxes are up to date, orders are entered daily, calls are answered with the highest availability, and coverage is handled during absences. Ensure Customer Care benchmarks are met individually and as a team. Plan and implement key critical initiatives with the Director, Customer Care Respond to and resolve escalated issues from internal and external customers. Assign, track, and review employee work progress. Cultivate a team culture that puts customers at the heart of everything we do. Collaborate with cross-functional teams, including Sales, Logistics & Operations, to advocate for customer needs and drive continuous improvement. Monitor and maintain service quality to meet company standards. Train new team members. YOU HAVE: Bachelor's Degree preferred. 5+ years of customer service experience/care experience, preferably working for a manufacturer or distributor. Ideally, 2+ years of relative managerial experience. Highly proficient in Microsoft Office Suite; experience with ERP and CRM (Salesforce preferred). Strong Initiative, communication, and teamwork skills. A passion for driving transformation and embracing new technologies to improve customer interactions. Strong analytical skills and experience using data to identify insights and drive continuous improvement. Ability to inspire and motivate teams, communicate optimally with stakeholders, and build strong relationships. Validated Process Improvement experience. Driving digitalization for Customer Service Task and Omnichannel approach. This position is based at our Solon, OH, manufacturing campus and will be on-site 4 days per week. WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at ************** Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-AG1 #LI-HYBRID

Replies within 24 hours Benefits: Bonus based on performance Competitive salary Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Linda MacDonald State Farm Agency if: You're the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You're a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. You're compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address:2645 Cleveland Ave NW Canton, OH 44709 At Linda MacDonald State Farm Agency we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. Compensation: $38,000.00 - $45,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Canton, OH and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.