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Customer service specialist jobs in Le Ray, NY - 57 jobs

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  • Customer Support Representative - Watertown

    Citizen Advocates 4.5company rating

    Customer service specialist job in Watertown, NY

    SUMMARY/OBJECTIVE: The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities. Essential Functions (Job Duties) 1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable. 2. Refer client to insurance CSR as appropriate. 3. Responsible for entering all data into Netsmart immediately and accurately. 4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet. 5. Open new screenings in Netsmart for all new clients. 6. Responsible for indicating client arrival on HER. 7. General continuous observation of waiting room for safety and environment. 8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance. 9. Refill the supply of new client paperwork packets. 10. Process clinician work order requests, if applicable. 11. Follow all federal and state confidentiality laws re: HIPAA and CFR42. 12. Maintain clean equipment and uncluttered, safe, functional and effective work area. 13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.). 14. Assist with continual review of the schedule to back fill and work the therapist need sooner list. 15. Complete all training required (Relias website) to perform any CSR duties. 16. Develop and maintain constructive and cooperative working relationships with all CABHS staff. 17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable. 18. Prepare daily deposit. 19. Scanning and attaching documents into Netsmart. 20. Assist in all other customer support duties as needed or directed by supervisor. 21. Respond to messages with the answering service. Competencies 1. Confidentiality 2. Crisis Management 3. Customer/Client Focus 4. Problem Solving/Analysis 5. Time Management 6. Communication Proficiency 7. Teamwork Orientation 8. Technical Capacity 9. Comply with all CABHS policies and procedures Qualifications Position Type/Expected Hours of Work Part Time Hours Clinic working hours: • Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p • Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p • Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p • Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur. Travel Occasional to frequent depending on need Required Education and Experience 1. High school diploma or equivalent. 2. Work with mental health or substance use populations preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $34k-41k yearly est. 11d ago
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  • Customer Relations Representative - State Farm Agent Team Member

    Laura Whitney-State Farm Agent

    Customer service specialist job in Watertown, NY

    Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Laura Whitney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain client records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Strong communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $37k-51k yearly est. 23d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Raymond Haynes-State Farm Agent

    Customer service specialist job in Mexico, NY

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Raymond Haynes - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain client records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Strong communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $37k-51k yearly est. 5d ago
  • Customer Experience Associate-Fort Drum Main Store (Powerzone)

    Army and Air Force Exchange Service 4.0company rating

    Customer service specialist job in Fort Drum, NY

    Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
    $20k-31k yearly est. 4d ago
  • Payment Center- Bilingual Customer Service Representative

    Freeway Insurance Services America 4.7company rating

    Customer service specialist job in Watertown, NY

    Pay Range: $15- $16 /hour Our Perks: * Recognition culture * Comprehensive Benefits package including medical, dental, vision and life insurance * Retirement Plan: A 401K plan with a percentage of company-matched contributions * Fitness: We reimburse up to $10 a month to an employee for their gym * Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost * Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. Our Company: Confie and its family of companies - Freeway, Acceptance, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As a Customer Service Rep at a Payment Center, you will be the liaison between the Company and the customer. * Process customer monthly payments. * Manage large amounts of inbound calls in a timely manner * Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed. * Connects very quickly; builds and leverages client relationships. * Complete mail sorting tasks. The Perfect Match: * Bilingual in English and Spanish preferred * Sales or customer service experience * High School Diploma or GED * Ability to build relationships with sales customers * Excellent follow-up and multi-tasking skills * Ambitious professional motivated by opportunity for advancement * Excellent written and verbal communication skills Location: On site Hiring Immediately Freeway Auto Insurance Payment Center EBU
    $15-16 hourly 16d ago
  • Entry Level - Customer Service

    Geico 4.1company rating

    Customer service specialist job in Ava, NY

    The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by management. Annual Salary The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
    $38k-43k yearly est. Auto-Apply 60d+ ago
  • Kinney Homecare Customer Service Representative

    KPH Healthcare Services, Inc. 4.7company rating

    Customer service specialist job in Watertown, NY

    Scope of Responsibilities: Responsible for Receptionist activities as well as patient insurance verification. Answer phones as necessary. Responsibilities Job Responsibilities: Gather patient information by taking initial demographic information from rental source and document on Patient Information Sheet/computer system Verify all types of insurance and assist in creative financing when no insurance is available Set up initial paperwork Pre-qualify customers for reimbursement purposes Answer phone calls in a professional manner Project a positive first impression by greeting customers with exceptional customer care Computer input to include new patient data and various patient updates Unpack shipment when received and stock shelves as required. Qualifications Education: Minimum: High School Diploma or GED Experience: Preferred: 0-1 years previous experience in related position Preferred: Previous Healthcare or DME experience Special Conditions of Employment Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific position Compensation: $17.00 - $19.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Not ready to apply? Connect with us for general consideration.
    $17-19 hourly Auto-Apply 13d ago
  • Customer Service Sales Associate- Saratoga Springs

    Remark Holding Company Inc.

    Customer service specialist job in Watertown, NY

    Job DescriptionDescription: Join Our Team at Benson's Pet Center! Love pets and passionate about customer service? Benson's Pet Center is looking for dedicated and enthusiastic Customer Service Sales Associate to join our team. We value honesty, integrity, and exceptional customer experiences. work closely with our team to ensure top-notch service, inspire others, and make a positive impact every day. This role involves engaging with customers, providing product recommendations, and ensuring a positive shopping experience. Salary: Starting at $17/hr. After 30 days, you have the opportunity to earn an additional $2.00 per hour for punctuality and perfect attendance. Plus, we offer a perfect attendance bonus. Key Responsibilities: Greet customers warmly and provide prompt assistance. Identify customer needs and recommend suitable products and services. Answer customer inquiries and resolve any issues or concerns. Maintain a clean, organized, and visually appealing sales floor. Operate the cash register, process transactions, and handle returns. Restock shelves and ensure products are properly labeled. Stay informed about new products, services, and promotions. Assist with inventory management and stock control. Collaborate with team members to achieve sales targets and store goals. Uphold Benson's Pet Center's standards for honesty, integrity, and customer satisfaction. Qualifications: High school diploma or equivalent. Previous retail or customer service experience is preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Basic math skills for handling cash transactions. Passion for pets and a desire to provide top-notch customer service. Availability to work a varied schedule, including days, evenings, weekends, and holidays. Join us in making a difference for pets and their owners! How to Apply: If you are passionate about pets and providing exceptional customer service, we would love to hear from you! Please visit our website at ****************** and click the Careers link to apply. Benson's Pet Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements:
    $17 hourly 22d ago
  • Member Relationship Specialist

    Northern Credit Union 3.2company rating

    Customer service specialist job in Adams, NY

    The Member Relationship Specialist is responsible for effectively delivering the Standard of Excellence in member relationship building and new account services in the relationship center network. Through needs-based conversations, the Member Relationship Specialist ensures member needs are met while providing efficient service that helps members with their financial goals and dreams. Essential Job Functions: Establishes and retains relationships with members and potential members by providing a Standard of Excellence in every member service experience: Acknowledges and greet all visitors in a courteous, friendly, timely, and professional manner while: Identifying members by using personal information; Builds rapport by using personalized conversation; Maintains focus on the member; Avoids interrupting, letting members deliver their full message before offering solutions; Applies active listening skills; paraphrasing and empathizing with member concerns; Asks open ended questions to better understand the members' needs; Adapts to the member's way of being treated; Consistently ensuring member applications are complete and accurate prior to completion of the interaction. Demonstrates knowledge and understanding of new account openings and the conversations of products and services that lead to the most successful relationships. Promotes and expands relationships by explaining benefits of credit union services such as electronic services, debit and credit cards, checking, savings and loans. Initiates follow up and outbound calls with members based on Northern's goal expectations. Demonstrates increased member awareness and usage of alternative, convenient service delivery channels, such as Debit and ATM programs, the Credit Union's website, Virtual Relationship Center utilization and our 24/7 lending service: As a team, assists with managing traffic flow by referring members to appropriate Member Relations staff when necessary. Identifies and refers members to the appropriate teams for additional support: NFS for financial planning advice, Home Lending for mortgage referrals, Credit Solutions for concerns with late loan payments etc. Demonstrates knowledge of Smart Office technology by introducing all consumer loan applicants to the Consumer Lending team for completion of all consumer lending applications. Ensures the member is comfortable and understands the expectations of this process and next steps. Enhances the member's knowledge of services by demonstrating, educating, and explaining the use and benefits of alternative solutions such as the AIT. Supports relationship center needs through efficient processes: Completes documentation, tracking, and follow up on member service needs throughout the day. Ensures Member contact information is documented or updated, including all member accounts. (360 tool). Performs member transactions while ensuring accuracy. Performs Opening Relationship Center processes, ATM Fills, Peer balancing; assisting with Vault Responsibilities - Dual Control. Develops relationships; follows up with members to ensure satisfaction with present products and services and inquiries about the status of future member needs. Makes membership calls required for marketing promotions. Demonstrates knowledge in all areas of Credit Union operations, products, services, policies, guidelines, procedures, and both federal and state regulations. Maintains confidentiality of credit union, internal and external owners' information. Utilizes technology and demonstrates knowledge of Episys, Synapsis, Opening Act, Docu-sign; uses screens such as Relationship Profile or Relationship Summary to identify opportunities and deepen member relationships. Demonstrates knowledge of organizational security procedures such as Cash Control Policy, Currency Handling Procedures, Managing Teller Differences, BSA policy etc. Reports all suspected fraud activity immediately to the appropriate department and assists with the investigation of the fraud. Other Job Functions: Through Ownership Pride promotes Northern's Core Values throughout the organization. Actively seeks solutions to issues related to member and staff expectations. Participates in the future of the credit union by offering constructive suggestions that may attract new members and/or enhance product penetration. Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends. Must adapt well to new or non-traditional environments and display a commitment to the community, to increasing member engagement and to Northern's objectives. Consistently communicates verbally and non-verbally with members as well as internal and external owners with a high degree of professionalism. Identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to continually develop greater knowledge and expertise in member service. Takes initiative for personal career development and seeks opportunities to learn new skills. Maintains knowledge of responsibilities and functions of departments within the credit union. Qualifications, Skills and Experience: High School graduate or equivalent. 6 months to 2 years of professional customer service experience, financial services experience preferred. Exceptional member service skills are required: Relationship focused approach, product and service knowledge, attention to detail, adherence to operational policies and procedures. Ability to maintain the highest degree of professionalism, even under the most trying of situation. Ability to work in a fast paced, relationship -building environment. Ability to effectively present information one-on-one and in small group situations. Ability to work independently, while working as part of the team. Ability to calculate figures and amounts such as discounts, interest, percentages and to interpret reports. Proficiency with a PC and PC software, demonstrated knowledge of and proficiency with MS Office Suite, Outlook, and various internet browser environments required. Physical Activities and Requirements of this Position: Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important Instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate office equipment. Physical Strength: The employee is frequently required to stand and must be able to lift 30 lbs. on occasion. Working Conditions: No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this position: Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving few variables. Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, and percents, and to draw and interpret graphs. Language Ability: Ability to read a variety of books, magazines, instruction manuals, and online resources. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses. Compensation: The base pay range for this position is $20.03 - $25.34 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.
    $20-25.3 hourly 47d ago
  • Hatchery Service/Dispatch Associate

    Aviagen 4.7company rating

    Customer service specialist job in Watertown, NY

    Check & Grade Chicks to the Quality Standard Should be self-motivated able to perform duties unsupervised and possess a positive attitude. Able to perform under stress and have good decision-making skills, take initiative, and strive for continuous improvement. Build Boxes for chick transport and complete labels to distinguish orders Manual Handling when transferring eggs to other trolleys and other parts of the hatchery Ensure all equipment being used is in good working order and sufficient stocks of consumable material are available to achieve requirements. Be confident that standards of chick & egg welfare are met at all times in the handling of chicks/eggs during the various treatments Ensure you follow appropriate cleaning ad hygiene standards according to agreed company protocols. Ensure you follow safe working practices and wear appropriate PPE at all times. Ensure all accident and near miss reporting procedures are followed. Ensure high standards of biosecurity are maintained at all times. Job Qualifications: Ability to handle moderate to physical work- pushing and pulling Trolleys up to 50 Lbs Basic Math Skills Must be able to complete repetitive work and stand for extended periods of time Ability to work in a fast-paced environment and work under pressure Proven reliability in work attendance and willingness to give best effort Ability to Work with a team Good Communication Skills Knowledge and understanding of simple Microsoft programs such as Excel & Word
    $37k-46k yearly est. Auto-Apply 8d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer service specialist job in Watertown, NY

    Offering $17 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $17-23 hourly 6h ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer service specialist job in Watertown, NY

    Offering $17 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $17-23 hourly 6h ago
  • Midas Auto Service Customer Service Representative

    Midas Watertown 6959

    Customer service specialist job in Watertown, NY

    We are looking for Customer Service Representatives to maintain excellent customer relations during the reception and delivery of vehicles being repaired as well as assist with various functions of our business throughout the day. As a Midas Customer Service Representative you will be a vital part of our operations of the shop with some duties to include: Deliver exceptional customer service while listening to and consulting with customers. Recording customer concerns, services requested, and verifying customer information. Promoting shop service specials and programs. Deliver and cash out repairs after completion. Keeping in tune with our company vision, purpose, and core values. Positively affect overall cleanliness and organization of the facility regarding the lobby, waiting and customer areas. Assist management with many other changing daily tasks. At Midas, we are dedicated to providing quality service to our customers' vehicles, As a representative of our business, you will be responsible for providing a positive experience to our customers in a fast paced and fun working environment. Midas of Watertown is locally owned and operated. We strive to provide a welcoming and fun working environment. Job qualifications: Excellent customer service disposition Good communication skills Organizational skills Motivated and teamwork minded Ability to work a flexible retail schedule including weekends, evenings Ability to perform in a fast paced environment. Basic computer knowledge with the and open to learning. Midas locations are independently owned and operated by franchisees. Your application will be directed to the Midas franchise location that you applied to and all hiring and employment decisions will be made the that locations' management team. Midas is an equal opportunity employer with a strict policy against any form of discrimination. Mid Compensation: $25,000.00 - $38,000.00 per year Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. *************
    $25k-38k yearly Auto-Apply 60d+ ago
  • Pro Customer Service/Sales

    Home Depot 4.6company rating

    Customer service specialist job in Watertown, NY

    The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
    $30k-35k yearly est. 48d ago
  • Food Service Team Members

    Crossamerica Partners LP 4.2company rating

    Customer service specialist job in Watertown, NY

    NOW HIRING- SUBWAY * Flexible schedules * Mornings, Afternoon and Evening * PAID WEEKLY Starting at $16 per hour CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America! Position Description: The Food Service Team Member will be responsible for managing food service operations while ensuring the store remains clean, well-stocked, and secure. This role requires a strong focus on customer service, food safety, and store maintenance, in addition to managing food-related tasks such as preparation, display, and inventory. The Food Service Team Member will also assist with cash handling and overall store operations as needed. Responsibilities: Customer Service & Sales: * Greet and assist customers in a friendly and professional manner, answering questions, providing food recommendations, and processing food-related transactions. * Stay up to date on menu items, store promotions, and product offerings to assist customers effectively and drive sales in the food service area. * Promote store specials and upselling food items to customers to increase sales and customer satisfaction. Food Preparation & Service: * Prepare, cook, and assemble food items as per store recipes and standards, ensuring that food is served hot, fresh, and to customer specifications. * Maintain high standards of food presentation, taste, and portion control. Ensure that food items are consistent in quality and appearance. * Safely operate kitchen equipment such as fryers, grills, microwaves, and other cooking appliances in accordance with company guidelines. * Verify food orders and prepare them accurately. Ensure that food is delivered to customers in a timely manner, especially during busy shifts. Food Safety & Sanitation: * Ensure that all food handling, preparation, and storage practices meet food safety standards and local health codes. Monitor food temperatures and track food expiration dates. * Keep the food service area, kitchen, and dining area clean and organized, following proper sanitation practices. Regularly clean workstations, equipment, and surfaces to maintain a safe and hygienic environment. * Manage food waste, ensuring proper handling of leftovers and disposal of expired or damaged products. Follow portion control guidelines to minimize waste. Inventory & Stock Management: * Monitor and track food inventory, ensuring that items are well-stocked and properly rotated (FIFO). Assist in restocking food items, snacks, and beverages as needed. * Ensure that food items and supplies are organized and easily accessible for efficient food preparation. Report any inventory shortages or discrepancies to the Food Service Manager. * Ensure that perishable goods are rotated and used in a timely manner to maintain freshness and minimize spoilage. Cash Handling & Financial Responsibilities: * Operate the point-of-sale (POS) system to process transactions for food, beverages, and other products. Handle cash, credit, and debit card payments accurately. * Assist with closing duties at the end of the shift, including cash register reconciliation and ensuring that cash drawers balance. * Track and report on food sales and inventory usage during the overnight shift. Ensure that all sales transactions are accurately recorded. Store Maintenance & Security: * Maintain the overall cleanliness and organization of the store, including both food service areas and retail sections. This includes wiping down counters, floors, and maintaining a clutter-free environment. * Monitor the store and food service area for security, ensuring that all doors are securely locked, and alarms are set as required. Report on any suspicious activity to management. * Be familiar with emergency procedures, including fire safety, first aid, and emergency contact protocols. Team Collaboration: * Communicate important information to the morning shift team, including food service issues, inventory concerns, or customer feedback. * Work effectively with other team members to ensure smooth operations during shift. Assist with other tasks, such as cleaning and restocking, as needed. Qualifications: * High school diploma or equivalent required. * Previous experience in food service or retail, especially in a fast-paced environment, is preferred. * Basic food preparation experience and familiarity with kitchen equipment is a plus. Skills & Abilities: * Strong interpersonal skills with the ability to communicate effectively with customers and provide excellent service. * Ability to maintain high standards for food quality, cleanliness, and safety while managing multiple tasks during a busy shift. * Ability to perform multiple tasks simultaneously, such as preparing food, handling customer transactions, and maintaining store cleanliness. * Ability to handle customer complaints and resolve food service issues in a calm and professional manner. * Ability to work collaboratively with other associates to ensure smooth store operations, even during overnight hours. * Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools. * Familiarity with basic office software (e.g., Word, Excel) is a plus. * Food Handler Certification or willingness to obtain certification during training is preferred. * ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire. Reports To: * Store Manager/Assistant Manager Physical Requirements and Work Environment: * Be able to stand extended periods (up to 8 hours) during shifts. * Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store. * Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed. * Must be able to walk throughout the store and between departments regularly. * Ability to handle cash, operate registers, and bag items efficiently. * Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products. * Able to work in cold environments, including freezers and refrigerators, when restocking products. * The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift. * Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas). * Seasonal snow removal, as needed. * Ability to handle emergency situations. * Ability to work alone. The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job. Benefits We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance. Equal Employment Opportunity CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its retail operations. The employment service organizations are equal opportunity employers. For this position, the equal opportunity employer is Wildcat LLC. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations The employment service organizations with which CrossAmerica Partners contacts, including Wildcat LLC, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. Wildcat LLC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Wildcat LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ****************.
    $16 hourly Easy Apply 12d ago
  • Service Advisor

    Bob Johnson Auto Group 4.4company rating

    Customer service specialist job in Pulaski, NY

    The Bob Johnson Automotive Group provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups in New York Summary: We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, writing effective repair orders, and documenting technicians' notes and the work they performed. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. If you would like to be part of our award-winning team at Bob Johnson Auto Group, apply here! Duties and Responsibilities of a Service advisor - (other duties and responsibilities may be assigned); 1. Clock in on time according to your schedule. 2. Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. 3. Controls service traffic flow and parking. 4. Advises customers about necessary service for routine maintenance. 5. Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. 6. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. 7. Makes key tags for vehicles. 8. Prepares a repair order showing time, cost and labor estimates for service. 9. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. 10. Explains the work performed and the repair order charges to the customer. 11. Handles customer complaints 12. Schedules service appointments. 13. Refers to service history, inspects vehicle, and recommends additional needed service. 14. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. 15. Provides a complete and accurate written cost estimate for labor and parts. 16. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. 17. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. 18. Maintains high customer satisfaction standards. 19. Handles telephone inquiries regarding appointments, work in process, and any other customer inquiries. 20. Maintains a professional appearance.
    $48k-68k yearly est. 10d ago
  • Kinney Homecare Customer Service Representative

    KPH Healthcare Services 4.7company rating

    Customer service specialist job in Watertown, NY

    Scope of Responsibilities: Responsible for Receptionist activities as well as patient insurance verification. Answer phones as necessary. Responsibilities Job Responsibilities: Gather patient information by taking initial demographic information from rental source and document on Patient Information Sheet/computer system Verify all types of insurance and assist in creative financing when no insurance is available Set up initial paperwork Pre-qualify customers for reimbursement purposes Answer phone calls in a professional manner Project a positive first impression by greeting customers with exceptional customer care Computer input to include new patient data and various patient updates Unpack shipment when received and stock shelves as required. Qualifications Education: Minimum: High School Diploma or GED Experience: Preferred: 0-1 years previous experience in related position Preferred: Previous Healthcare or DME experience Special Conditions of Employment Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific position Compensation: $17.00 - $19.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
    $17-19 hourly Auto-Apply 12d ago
  • Service Room Associate

    Aviagen 4.7company rating

    Customer service specialist job in Watertown, NY

    Aviagen is a leading poultry breeding company with opportunities all across globe. We are currently looking for individuals for Hatch Crew position. This position will be responsible to transfer the eggs from the setter to the hatcher and will take care of cleaning and sanitizing machines, floors, walls and ceilings. Job Description: Responsible for cleanliness throughout the hatchery building Clean/sanitize machines, tables, floors, ceilings, etc. Transfer eggs from setters to hatchers Make boxes and other general duties Handle day-old chicks in accordance with welfare standards and SOP's Meet all of the operating procedures as outlined by company policy Prepare newly hatched chicks for sexing and farm delivery Perform other duties as assigned Qualifications: High School diploma or equivalent preferred, but not required Must be able to complete repetitive work and stand for extended periods of time Ability to work in a fast-paced environment and work under pressure Must be able to perform tasks with limited supervision Proven reliability in work attendance and willingness to give best effort Must have own reliable transportation Physical Requirements: Ability to handle moderate physical work Work with chemicals, such as detergents, disinfectants Stand for extended periods of time (6 hours) Grip, grasp or twist using hands and wrists Lift, carry, push, and/or pull up to 50lbs Bend and stoop repetitively throughout out shift Prolonged exposure to dry and dusty environments Routinely work up to 6 days a week, including weekends and holidays Routine handling and interacting with day-old chicks Ongoing presence of hatchery related debris, smells and odors Climate exposure both hot and cold Working in damp and/or wet environment Working in a loud/noisy environment Benefits: Aviagen provides a comprehensive benefits package designed to support the healthcare and financial well-being of our employees. Aviagen offers medical, dental, vision, life, AD&D, Employee Assistance Program (EAP), Teladoc, Short-Term Disability, and Long-Term Disability coverage, subject to the terms and conditions of Plan documents. Additionally, you will be eligible for company observed paid Holidays and Paid Time Off (PTO) at a rate of 14 days per year, prorated based on your hire date. Work Authorization: Applicants must be currently authorized to work in the United States at time of hire and must maintain authorization to work in the United States throughout their employment with our company. EEOC Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $37k-46k yearly est. Auto-Apply 39d ago
  • Member Relationship Specialist - Gouverneur

    Northern Credit Union 3.2company rating

    Customer service specialist job in Gouverneur, NY

    The Member Relationship Specialist is responsible for effectively delivering the Standard of Excellence in member relationship building and new account services in the relationship center network. Through needs-based conversations, the Member Relationship Specialist ensures member needs are met while providing efficient service that helps members with their financial goals and dreams. Essential Job Functions: Establishes and retains relationships with members and potential members by providing a Standard of Excellence in every member service experience: Acknowledges and greet all visitors in a courteous, friendly, timely, and professional manner while: Identifying members by using personal information; Builds rapport by using personalized conversation; Maintains focus on the member; Avoids interrupting, letting members deliver their full message before offering solutions; Applies active listening skills; paraphrasing and empathizing with member concerns; Asks open ended questions to better understand the members' needs; Adapts to the member's way of being treated; Consistently ensuring member applications are complete and accurate prior to completion of the interaction. Demonstrates knowledge and understanding of new account openings and the conversations of products and services that lead to the most successful relationships. Promotes and expands relationships by explaining benefits of credit union services such as electronic services, debit and credit cards, checking, savings and loans. Initiates follow up and outbound calls with members based on Northern's goal expectations. Demonstrates increased member awareness and usage of alternative, convenient service delivery channels, such as Debit and ATM programs, the Credit Union's website, Virtual Relationship Center utilization and our 24/7 lending service: As a team, assists with managing traffic flow by referring members to appropriate Member Relations staff when necessary. Identifies and refers members to the appropriate teams for additional support: NFS for financial planning advice, Home Lending for mortgage referrals, Credit Solutions for concerns with late loan payments etc. Demonstrates knowledge of Smart Office technology by introducing all consumer loan applicants to the Consumer Lending team for completion of all consumer lending applications. Ensures the member is comfortable and understands the expectations of this process and next steps. Enhances the member's knowledge of services by demonstrating, educating, and explaining the use and benefits of alternative solutions such as the AIT. Supports relationship center needs through efficient processes: Completes documentation, tracking, and follow up on member service needs throughout the day. Ensures Member contact information is documented or updated, including all member accounts. (360 tool). Performs member transactions while ensuring accuracy. Performs Opening Relationship Center processes, ATM Fills, Peer balancing; assisting with Vault Responsibilities - Dual Control. Develops relationships; follows up with members to ensure satisfaction with present products and services and inquiries about the status of future member needs. Makes membership calls required for marketing promotions. Demonstrates knowledge in all areas of Credit Union operations, products, services, policies, guidelines, procedures, and both federal and state regulations. Maintains confidentiality of credit union, internal and external owners' information. Utilizes technology and demonstrates knowledge of Episys, Synapsis, Opening Act, Docu-sign; uses screens such as Relationship Profile or Relationship Summary to identify opportunities and deepen member relationships. Demonstrates knowledge of organizational security procedures such as Cash Control Policy, Currency Handling Procedures, Managing Teller Differences, BSA policy etc. Reports all suspected fraud activity immediately to the appropriate department and assists with the investigation of the fraud. Other Job Functions: Through Ownership Pride promotes Northern's Core Values throughout the organization. Actively seeks solutions to issues related to member and staff expectations. Participates in the future of the credit union by offering constructive suggestions that may attract new members and/or enhance product penetration. Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends. Must adapt well to new or non-traditional environments and display a commitment to the community, to increasing member engagement and to Northern's objectives. Consistently communicates verbally and non-verbally with members as well as internal and external owners with a high degree of professionalism. Identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to continually develop greater knowledge and expertise in member service. Takes initiative for personal career development and seeks opportunities to learn new skills. Maintains knowledge of responsibilities and functions of departments within the credit union. Qualifications, Skills and Experience: High School graduate or equivalent. 6 months to 2 years of professional customer service experience, financial services experience preferred. Exceptional member service skills are required: Relationship focused approach, product and service knowledge, attention to detail, adherence to operational policies and procedures. Ability to maintain the highest degree of professionalism, even under the most trying of situation. Ability to work in a fast paced, relationship -building environment. Ability to effectively present information one-on-one and in small group situations. Ability to work independently, while working as part of the team. Ability to calculate figures and amounts such as discounts, interest, percentages and to interpret reports. Proficiency with a PC and PC software, demonstrated knowledge of and proficiency with MS Office Suite, Outlook, and various internet browser environments required. Physical Activities and Requirements of this Position: Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important Instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate office equipment. Physical Strength: The employee is frequently required to stand and must be able to lift 30 lbs. on occasion. Working Conditions: No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this position: Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving few variables. Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, and percents, and to draw and interpret graphs. Language Ability: Ability to read a variety of books, magazines, instruction manuals, and online resources. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses. Compensation: The base pay range for this position is $20.03 - $25.34 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.
    $20-25.3 hourly 24d ago
  • Customer Service Representative - State Farm Agent Team Member

    Laura Whitney-State Farm Agent

    Customer service specialist job in Watertown, NY

    Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Laura Whitney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $31k-40k yearly est. 8d ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Le Ray, NY?

The average customer service specialist in Le Ray, NY earns between $28,000 and $47,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Le Ray, NY

$36,000
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