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The differences between customer service supervisors and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a service lead are food service, food safety, and exceptional client.
| Customer Service Supervisor | Service Lead | |
| Yearly salary | $38,792 | $83,844 |
| Hourly rate | $18.65 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,004 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Customer service supervisors and service leads have different pay scales, as shown below.
| Customer Service Supervisor | Service Lead | |
| Average salary | $38,792 | $83,844 |
| Salary range | Between $27,000 And $53,000 | Between $49,000 And $142,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Maryland | New York |
| Best paying company | Schneider Electric Industrial Services | Meta |
| Best paying industry | Finance | - |
There are a few differences between a customer service supervisor and a service lead in terms of educational background:
| Customer Service Supervisor | Service Lead | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service supervisors' and service leads' demographics:
| Customer Service Supervisor | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |