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The differences between customer service trainers and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Customer Service Trainer | Customer Care Representative | |
| Yearly salary | $32,452 | $32,912 |
| Hourly rate | $15.60 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,862 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Customer service trainers and customer care representatives have different pay scales, as shown below.
| Customer Service Trainer | Customer Care Representative | |
| Average salary | $32,452 | $32,912 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $40,000 |
| Highest paying City | Tacoma, WA | Urban Honolulu, HI |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Salesforce | Philadelphia Corporation for Aging |
| Best paying industry | Telecommunication | Automotive |
There are a few differences between a customer service trainer and a customer care representative in terms of educational background:
| Customer Service Trainer | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service trainers' and customer care representatives' demographics:
| Customer Service Trainer | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |