Desk clerk vs office support clerk

The differences between desk clerks and office support clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, an office support clerk has an average salary of $32,040, which is higher than the $29,096 average annual salary of a desk clerk.

The top three skills for a desk clerk include reservations, front desk and customer service. The most important skills for an office support clerk are customer service, data entry, and word processing.

Desk clerk vs office support clerk overview

	Desk Clerk	Office Support Clerk
Yearly salary	$29,096	$32,040
Hourly rate	$13.99	$15.40
Growth rate	-	-5%
Number of jobs	113,183	185,683
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 40%
Average age	37	47
Years of experience	-	2

What does a desk clerk do?

The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

What does an office support clerk do?

Office support clerks are professionals who provide clerical and administrative duties that support the daily activities of an organization's office setting. These clerks are required to answer incoming calls from clients while maintaining all office and cleaning supplies for the organization. They must communicate with clients and direct them to the appropriate department to ensure quality customer service. Office support clerks must also utilize the automated word processing equipment so that they can produce reports, statistical information, and other departmental information.

Desk clerk vs office support clerk salary

Desk clerks and office support clerks have different pay scales, as shown below.

	Desk Clerk	Office Support Clerk
Average salary	$29,096	$32,040
Salary range	Between $23,000 And $36,000	Between $25,000 And $39,000
Highest paying City	San Francisco, CA	Tualatin, OR
Highest paying state	California	Washington
Best paying company	Deborah's Place	Sierra Pacific Industries
Best paying industry	Manufacturing	Finance

Differences between desk clerk and office support clerk education

There are a few differences between a desk clerk and an office support clerk in terms of educational background:

	Desk Clerk	Office Support Clerk
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	Western Carolina University

Desk clerk vs office support clerk demographics

Here are the differences between desk clerks' and office support clerks' demographics:

	Desk Clerk	Office Support Clerk
Average age	37	47
Gender ratio	Male, 30.0% Female, 70.0%	Male, 22.7% Female, 77.3%
Race ratio	Black or African American, 10.6% Unknown, 6.5% Hispanic or Latino, 16.5% Asian, 10.0% White, 55.1% American Indian and Alaska Native, 1.3%	Black or African American, 9.4% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 7.7% White, 58.5% American Indian and Alaska Native, 1.1%
LGBT Percentage	13%	6%

Differences between desk clerk and office support clerk duties and responsibilities

Desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Assist with setting up meetings using PowerPoint presentations.
Book keeping, check ins, paperwork, PowerPoint, enter information into database.
Communicate with previous shift, organize shift and review reservations and update contingency
Position require guest reservations to be coordinate with housekeeping and maintenance needs.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

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Office support clerk example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Audit all deductions for each employee on payroll for various deductions such as; health care, dental and uniforms.
Initiate contact among current and potential clients by assisting in application process, new hire paperwork, and client payroll.
Compile PowerPoint presentations for various department heads.
Assist in creating Microsoft PowerPoint presentations and other documents for staff development and productivity.
Handle administrative work relate to operational process of the office and patients clinical information.

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Desk clerk vs office support clerk skills

Common desk clerk skills

Reservations, 22%
Front Desk, 14%
Customer Service, 12%
Room Availability, 11%
Direct Calls, 6%
Telephone Calls, 5%

Common office support clerk skills

Customer Service, 19%
Data Entry, 17%
Word Processing, 7%
Office Equipment, 6%
Front Desk, 5%
Database Systems, 5%

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Updated January 8, 2025

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