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The differences between desktop/network supports and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop/network support and a desktop support consultant. Additionally, a desktop/network support has an average salary of $49,480, which is higher than the $46,733 average annual salary of a desktop support consultant.
The top three skills for a desktop/network support include customer service, technical support and software applications. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Desktop/Network Support | Desktop Support Consultant | |
| Yearly salary | $49,480 | $46,733 |
| Hourly rate | $23.79 | $22.47 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,310 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A desktop/network support is responsible for assisting end-users and customers on their computer and network issues, performing troubleshooting procedures, and guiding them with the step-by-step resolution. Desktop/network supports handle system configuration and upgrades of network components to increase efficiency and optimal performance. They also identify the source of defects by asking questions and creating support tickets for the users. A desktop/network support must have excellent technical and communication skills, especially in writing resolution reports for reference to avoid the reoccurrence of system malfunctions.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Desktop/network supports and desktop support consultants have different pay scales, as shown below.
| Desktop/Network Support | Desktop Support Consultant | |
| Average salary | $49,480 | $46,733 |
| Salary range | Between $35,000 And $68,000 | Between $33,000 And $64,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Visa | NTT Data International L.L.C. |
| Best paying industry | Technology | Finance |
There are a few differences between a desktop/network support and a desktop support consultant in terms of educational background:
| Desktop/Network Support | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between desktop/network supports' and desktop support consultants' demographics:
| Desktop/Network Support | Desktop Support Consultant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.8% Female, 22.2% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |