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Division director vs client services director

The differences between division directors and client services directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a division director, becoming a client services director takes usually requires 6-8 years. Additionally, a division director has an average salary of $120,757, which is higher than the $117,337 average annual salary of a client services director.

The top three skills for a division director include client relationships, business development and customer service. The most important skills for a client services director are client service, customer service, and business development.

Division director vs client services director overview

Division DirectorClient Services Director
Yearly salary$120,757$117,337
Hourly rate$58.06$56.41
Growth rate6%5%
Number of jobs63,545103,218
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 74%
Average age4446
Years of experience68

What does a division director do?

A division director is an individual who is responsible for managing team members and business operations that are assigned in his/her or her division to achieve the goals of a company. Division directors are required to evaluate division performance and ensure that the team's work complies with the company policies and procedures. They must lead new business development efforts with customers or brokers and should work closely with legal to ensure the protection of the company's interest. Division directors also assist in employee recruitment and provide training to the team if there are skill gaps.

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

Division director vs client services director salary

Division directors and client services directors have different pay scales, as shown below.

Division DirectorClient Services Director
Average salary$120,757$117,337
Salary rangeBetween $68,000 And $213,000Between $84,000 And $162,000
Highest paying CityAlbany, NYSan Francisco, CA
Highest paying stateRhode IslandNew Jersey
Best paying companyMayo ClinicFirst Republic Bank
Best paying industryFinanceTechnology

Differences between division director and client services director education

There are a few differences between a division director and a client services director in terms of educational background:

Division DirectorClient Services Director
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 74%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Southern California

Division director vs client services director demographics

Here are the differences between division directors' and client services directors' demographics:

Division DirectorClient Services Director
Average age4446
Gender ratioMale, 61.7% Female, 38.3%Male, 45.1% Female, 54.9%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.8% American Indian and Alaska Native, 0.5%Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage10%7%

Differences between division director and client services director duties and responsibilities

Division director example responsibilities.

  • Lead preparation of financial briefings for local and HQ.
  • Lead in-sourcing efforts to ensure a smooth transition between key components, OSD, and AF.
  • Manage system implementation, accounting, financial analysis, oversight of premium financing programs, and reinsurance acquisition.
  • Protect valuable banking, insurance and healthcare customer relationships while managing client global communication needs and adhering to regulatory compliance standards.
  • Evaluate progress of program plans to determine whether overall command-wide objectives are being accomplish economically with reference to budget and manpower.
  • Lead asset management function including budget development and analysis of and strategic planning for economic performance of real estate asset portfolio.
  • Show more

Client services director example responsibilities.

  • Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
  • Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
  • Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
  • Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
  • Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
  • Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
  • Show more

Division director vs client services director skills

Common division director skills
  • Client Relationships, 18%
  • Business Development, 13%
  • Customer Service, 10%
  • Healthcare, 8%
  • Oversight, 6%
  • Patients, 5%
Common client services director skills
  • Client Service, 11%
  • Customer Service, 8%
  • Business Development, 7%
  • Excellent Interpersonal, 4%
  • Project Management, 4%
  • Healthcare, 4%

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