Veterinary Receptionist (PT)
Front desk receptionist job in Bethel Park, PA
Bethel Park Animal Clinic has an opportunity for a Veterinary Receptionist to join our team! Join our fun and collaborative team where we provide compassionate care to our clients and their dogs, cats and exotics! We are looking for a customer-oriented veterinary receptionist. We are looking for a positive person who is genuinely excited to help customers. They need to be a patient, empathetic, passionate, team player, who can put themselves in their customers' shoes and advocate for them when necessary.
Location: 4792 Library Rd, Bethel Park, PA 15102
Shift Details: This is a part-time position. Our operating hours are Mondays from 7 am-6 pm, Tuesdays-Thursdays from 7 am-8 pm, Fridays from 7 am-6 pm, and Saturdays from 8 am-2 pm.
Compensation: $16.00 - $18.00/hour
What We're Looking For:
Exceptional phone etiquette
Strong multi-tasking abilities
Efficiency with a keen attention to detail
Proficient computer skills
Team-oriented mindset
Ability to thrive under pressure
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MPH.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MPH core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyFront Desk Agent
Front desk receptionist job in Canonsburg, PA
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements Requirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
Hotel Front Desk Attendant
Front desk receptionist job in Monaca, PA
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$13 hourly
Responsibilities:
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Mitigate customer complaints as needed
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
About Company
1529 Old Brodhead RD
Monaca, Pa 15061
Hotel Front Desk Receptionist
Front desk receptionist job in Pittsburgh, PA
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$11 - $13 hourly
Responsibilities:
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
1150 Banksville Rd
Pittsburgh, PA, 15216
Dental Front Office
Front desk receptionist job in Moon, PA
We have an exciting opportunity for the right candidate to lead our front desk. We are a pediatric dental office located in Moon Township, PA . No evenings! No weekends! Great Hours, 7:30-4 Plus summer hours, 7:30-3! Enthusiasm, computer skills and the ability to work as a team are required. Having a positive, professional attitude and a smile on your face is very important to us. If this sounds like you, then we would love for you to join our practice!
Ideal candidates should be excellent multi-taskers who are proficient in working with a computer, handling multiple phone lines, and being hands-on with our patients and their parents.
This position has a typical schedule of 5 days per week.
PRIMARY RESPONSIBILITIES
Responsible for assisting in the administration and order of the day-to-day activities of the dental office, including working the phones, maintenance of the records of patients, patient management, scheduling of patients, assisting patients with the use of their insurance benefits, collecting payment for services, office correspondence and recall. Assist the dentist with other tasks as assigned.
QUALIFICATIONS
Required
High school diploma required.
1-3 years experience working in a fast-paced dental or medical front office required.
Intermediate skills required for word processing, insurance claims processing and records management.
Excellent oral and written communication skills.
Must have working experience with Infants, Children, and/or Teens.
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and community.
Excellent multi-tasking and organization skills.
Excellent computer skills and experience.
Experience working as part of a team.
Preferred
Experience with OpenDental, Digital Radiography, and Digital Charts is preferred.
Candidates with experience working in a pediatric dental or pediatric medical front office preferred.
Those that do not meet the qualifications listed above need not apply.
Please submit a cover letter and resume to be considered for the position.
Related keywords: receptionist, office manager, administrative assistant, customer service
Auto-ApplyVeterinary Receptionist - Pittsburgh, PA
Front desk receptionist job in Pittsburgh, PA
Who we are
Always Compassionate Veterinary Care is Hiring a Veterinary Receptionist!
Details
Role: Veterinary Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Monday - Friday. WEEKENDS OFF!
Always Compassionate Veterinary Care is looking for a Veterinary Receptionist to join our team. This particular position requires the individual to be proficient in both the front and back offices of the clinic. The Receptionist must be able to handle communications with all clients, vendors, and patients while performing clerical work and administrative tasks. The Receptionist will also be responsible for completing any filing, scheduling appointments, answering phones, and more. We're seeking an experienced professional who has strong interpersonal skills and is highly organized as well as compassionate and passionate about animals.
Why You Will Love it Here
Consistent scheduling with no nights or weekend hours
Team-first culture that's supportive, fun, and big on growth
Leadership that listens and invests in your development
Mentorship, continuing education, and real career pathways
What Our Veterinary Receptionists Contribute
Receive and direct telephone calls, emails, and visitors
Answer questions and resolve problems for clients
Track and manage client information
Manage client referrals
Maintain information and records on pets in the practice.
Understand different business plans in a veterinary practice
Interpret medical terminology
Create reports on clients in the practice
Interact with technicians and staff
Benefits You Can't Beat
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team!
Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners!
Diversity, equity, inclusion, and belonging are core values at Always Compassionate Veterinary Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Auto-ApplyFront Desk Agent - DoubleTree Washington, PA
Front desk receptionist job in Washington, PA
Job Description
Essential Duties and Responsibilities
As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Ensure that all Guest complaints managed, recorded, and resolved promptly
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform Departments of special requests, early/late departures, room changes and other Guest requests
Maintain good communication and work relationships in all hotel areas
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner.
Required Skills and Requisites
Job Requirements
Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Flexible work schedule Day Shift and Night Shift
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Two years Front Desk experience
Knowledge of the hospitality industry
High level of IT Proficiency
Able to speak and understand Spanish
Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
Front Desk Attendant
Front desk receptionist job in Pittsburgh, PA
Careers at Our Amazing Place. At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here - they make a difference. Job Title: Service Ambassador (Front Desk Attendant) Location: 1405 Shady Ave. Pittsburgh, PA 15217 (Sq. Hill) Schedule: Part Time Monday through Thursday 2pm - 7pm, Friday 12pm - 5pm The Service Ambassador serves as the first point of contact for clients at The Children's Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children's Institute's mission and values. Responsibilities
Provide excellent personalized service.
Be the first point of contact for clients at The Children's Institute regarding care navigation.
Respond to client inquiries to promote CI comprehensive services to meet clients' needs or potential client needs.
Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information.
Accurately input client demographic and insurance information into EMR's
Obtain initial prescriptions for all scheduled services per organizational guidelines.
Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
Help families navigate through systems of care!
Qualifications
High school diploma or GED preferred.
Minimum of three years of healthcare or customer service experience required.
Certification in CPR, First Aid, Child Abuse (training will be provided).
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance
The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place - we can't wait to meet you!
The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.
Front Office Receptionist
Front desk receptionist job in Cranberry, PA
Pittsburgh Pain Physicians in Cranberry Twp and Beaver, Pa is looking for a Front Office Medical Receptionist to join our 6 person strong team. We are a private interventional pain management practice with 2 board certified physicians. We are patient-focused with high standards of care and an emphasis on customer service. Our ideal candidate must be dependable and well organized, have great attention to detail and excellent people skills, and be both punctual and thorough. They must also have the ability to work independently, multi-task, and incorporate feedback as needed.
Responsibilities Include:
Check-in patients, verify and update all information in electronic health record and collect co-payments
Check-out patients, scheduling necessary appointments and providing resources to patients
Answering calls and providing pertinent information.
Retrieve faxed data and appoint appropriately.
Triaging medical calls to nurses on-site.
Benefits
Health Insurance
Dental insurance
Vision insurance
Disability insurance
SIMPLE IRA retirement plan
SIMPLE IRA Retirement plan matching
Flexible schedule
Paid time off
Qualifications
Exceptional attention to detail
Ability to organize and create orderly systems
Experienced in computer technology that includes excel, google docs, and social media marketing
Excellent time management skills and ability to multitask and prioritize work
Social perceptiveness and service oriented
Excellent verbal communication skills
Strong organizational and planning skills
Strong customer service skills
Schedule:
Monday to Friday
8AM-4PM
Travel required between offices
No weekends
We are looking forward to reading your application.
Medical Office Receptionist
Front desk receptionist job in Pittsburgh, PA
Beacon Behavioral Partners is seeking highly skilled and compassionate Medical Office Receptionist for The Nexus Group in Pittsburgh, PA (Squirrel Hill). Do you enjoy an environment of autonomy and accountability? Do you want to make a difference and add value to patient care in mental health? Do you like working in a team of professional, reliable, dedicated and positive people? Do you enjoy a fast-paced, dynamic work environment that requires you to wear different hats sometimes? If the answers are YES, then this position is for you! This is a unique opportunity to help shape the growth of the clinic and work with a team who appreciates a commitment to high quality patient care and professionalism. Who We AreBeacon Behavioral Partners is a growing network of physician-driven psychiatric practices with over 25 years of management experience within the behavioral health industry. Committed to reducing the barriers and burdens that come with owning private practice, Beacon fully manages administrative responsibilities while allowing practices to maintain clinical autonomy. This approach allows physicians to focus on what they do best - taking care of patients.Beacon Behavioral Partners now guides practices across Louisiana, Arkansas, Mississippi, Texas, and Pennsylvania. Partner clinics leverage access to an expansive network of over 400 staff members, including
psychiatrists, psychologists, nurse practitioners, mental health therapists and recreational therapists
at the forefront of the industry. Its experienced and forward-thinking physician advisory board provides clinicians with a supportive community for building best practices and sharing insights for an enhanced patient experience. Why work for us? At Beacon Behavioral Partners, The Medical Office Receptionist will receive a competitive hourly rate. Our comprehensive benefits package includes health, dental, and vision insurance; 401(k) company matching; short-term disability coverage; paid holidays; accrued paid time off; and other valuable offerings. What does the Medical Office Receptionist do? (including but not limited to) As the medical office receptionist you will be responsible for greeting patients, scheduling appointments, answering phone calls, managing patient records, verifying insurance information, collecting payments, and making sure the smooth operation of the front desk, acting as the first point of contact for patients while maintaining patient confidentiality and providing a welcoming atmosphere.
Responsibilities
Essential duties and responsibilities (including but not limited to)
Manage patient appointments, providers' schedules
Processing and scheduling new patient intakes
Checking in and outpatients
Manage patient questions, requests
Verifying insurance benefits
Manage Transcranial Magnetic Stimulation (TMS) therapy sessions (training will be provided)
Maintain office organization and ensure adherence/compliance with office procedures and policies with all government regulatory requirements, such as HIPAA and OSHA
Engage in various clerical functions as needed, such as scanning, filing, etc.
Help drive continued clinic expansion
Qualifications
Highschool Diploma or GED.
One year of experience in healthcare outpatient services is preferred.
Customer service and/or administrative experience preferred
Health care, hospitality experience preferred
Experience in a small office environment preferred
Experience with Spravato is a plus
Physical Demands: This position primarily involves sitting for extended periods. This job requires employees to have a full range of physical capabilities, including the ability to handle and lift patients, demonstrate manual and finger dexterity, and maintain good eye-hand coordination. Employees must be able to stand and walk for extended periods and occasionally lift and carry items up to 40 lbs. Corrected vision and hearing within the normal range are also required. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential job functions.
Auto-ApplyFront Office Receptionist - Medical
Front desk receptionist job in Pittsburgh, PA
As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.
DUTIES/ RESPONSIBILITIES-
Greets all incoming patients/visitors
Manages patient check in process for pediatric and adult patients, as well as dental patients
on occasion
Verifies patient medical insurance prior to appointment
Updates patient demographics and medical insurance information in eCW
Scans medical insurance cards and ID, as well as sliding fee scale application and income
affidavit if applicable
Determines sliding scale fee amount for uninsured patients
Enters all data into patient profile
Manages no show patients by reaching out and rescheduling their missed appointment.
Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey
and by enrolling them on patient portal
Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
Answers telephones, documenting all pertinent information in patient charts.
Schedule appointments for pediatric and adult patients, specifying exact reason for visit
within appointment notes.
Manages phone voicemail mailboxes daily
Scans new information for patient into eCW, including correspondence, labs, results, and
medical history
Manages incoming faxes as needed
Faxes referrals and correspondence to hospitals and physicians as needed
Assist with outgoing mail and incoming mail distribution
Assists the patient during the check-out process; scheduling next appointment, etc.
Analyzes what patients scheduled the next day will need during registration process, and
prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to
the attention of Practice Coordinator and/or Clinical Director
End of day tasks such as printing next day's schedule, locking the front doors during weekday
evening and Saturday shifts, turning phones over to the answering service, deposit all
copay/reports in safe
Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
May be required to participate in departmental and organizational quality improvement
projects.
Other duties as assigned
KNOWLEDGE/SKILLS/ABILITIES-
Must be accurate and detail oriented, possess strong organizational and time management
skills and the ability to prioritize competing tasks in a complex and fast paced environment
Ability to work under pressure
Excellent oral and written communication skills; understanding of medical terminology
Must have excellent people and customer service skills
Prolonged sitting and/or standing and moving about throughout the workday; extensive
keyboarding
Local travel between clinic sites (10 minutes apart by car)
Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills.
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.
Work evening and weekend hours when needed, usually on a rotational basis with the rest of
the front office receptionists.
Attends a minimum of one outreach event per calendar year.
Commitment to NSCHC faith-based mission to provide care to all who request it, without
judgment.
QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -
1 year previous experience in a medical clerical role
Must have basic computer skills, including with EMR (electronic medical record).
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
Annual influenza vaccine
Night Auditor/Front Desk
Front desk receptionist job in Ambridge, PA
Benefits:
401(k)
Employee discounts
Night Auditor/Guest Services Job Title: Night Auditor/Guest Services Department: Front Desk Reports To: General Manager FLSA Status: Non-Exempt
Position Summary:
The Night Auditor provides outstanding guest service by providing the guest with assistance in any area
necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record
all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills,
and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also
responsible for being the Acting Manager On Duty (MOD).
Essential Duties and Responsibilities:
Keeping hotel financial records in order
Verifying that all accounts are balanced and supported by documentation
Checking guests in and out of the hotel
Responding to Guests needs, request, and complaints
Answering the phone and making reservations
Summarizing each nights operations and listing any follow up tasks for management
Performing duties on a daily checklist
Knows al emergency procedures for hotel and guest safety
Acting as the Manager on Duty (MOD) during hours when no MOD is available
Complete knowledge of hotel operating policies and procedures
Wash, Dry, and Fold Laundry
Set up, Cook, and Clean for daily guest breakfast
Competencies:
To perform the job successfully, an individual should demonstrate the following.
Communications - Exhibits good listening and comprehension. Expresses ideas and
thoughts in written form. Expresses ideas and thoughts verbally. Keeps others
adequately informed. Selects and uses appropriate communication methods.
Adaptability Adapts to change in the work environment. Manages competing
demands, Accepts criticism and feedback. Changes approach or method to best fit the
situation.
Cooperation Establishes and Maintains effective relationships. Exhibits tact and
consideration. Displays a positive outlook and pleasant manner. Helps and supports co-
workers. Works cooperatively in group situations. Works actively to resolve conflict.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional
customer situations. Meets commitments. Responds promptly to customer needs.
Solicits customer feedback to improve service.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps
commitments. Meets attendance and punctuality guidelines. Responds to requests for
service and assistance. Takes responsibility for own actions.
Planning & Organization - Integrates changes smoothly. Plans for additional resources.
Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently.
Works in an organized manner.
Quality - Fosters quality focus in others. Improves processes. Measures key outcomes.
Sets clear quality requirements. Solicits and applies customer feedback.
Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps
technical skills up to date. Troubleshoots technological problems. Uses technology to
increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability
required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and experience.
Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Write routine reports and correspondence. Speak effectively before groups
of customers or employees.
Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions
and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram
form. Deal with problems involving several concrete variables in standardized situations.
Software Skills:
Working knowledge of MS Office: Knowledge of hotel management software (PMS)
Certificates and Licenses: N/A
Supervisory Responsibilities: None
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
This job operates in a hotel environment. Shifts may include weekends and holidays.
The role routinely uses standard cleaning equipment that is found in hotel laundry
rooms.
The role routinely uses standard kitchen and bar equipment.
Will work around chemicals and must be able to read labels as well as measure proper
amount of chemicals to be used in washing procedures.
Physical Demands: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Requires ordinary conversation, hearing, and visual acuity.
Bend, squat, kneel, twist and reach repetitively.
Stand, walk for prolonged periods (8 hours per day), and move about the office and
customer facilities as necessary.
Performing this job regularly requires use of hands to finger, handle, or feel objects,
tools or controls.
Employee must occasionally lift and/or move up to 50 pounds.
Employee must be able to climb several flights of stairs property is not equipped with an elevator.
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions and perform any other related duties,
as assigned by their manager.
Front Desk Agent
Front desk receptionist job in Pittsburgh, PA
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
The ideal candidate for this position:
Prior hospitality experience preferred, but not required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions when communicating with guests and team members.
EOE/
M
/
F
/D/V
Auto-ApplyFront Desk Agent
Front desk receptionist job in Pittsburgh, PA
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk Agent
Front desk receptionist job in Pittsburgh, PA
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
The ideal candidate for this position:
Prior hospitality experience preferred, but not required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions when communicating with guests and team members.
EOE/
M
/
F
/D/V
Front Desk Specialist (Part-Time)
Front desk receptionist job in Pittsburgh, PA
STATUS:
Part-Time
REPORTABILITY:
Front Office Supervisor
GENERAL SUMMARY: The Front Office Specialist is responsible for upholding the standard of excellence
for House Operations, Guest Services and Office Operations. The Guest Experience Specialist creates a welcoming and safe environment conducive to a positive guest experience. Responsibilities include day to-day office/financial operations, delivery of excellent guest service, responding to/reporting maintenance needs and communicating relevant information to the Front Office Supervisor..
RESPONSIBILITIES:
Guest Services
• Upholds Family House (FH) Guest Services Standards.
• Greets guests in warm, friendly demeanor at all times.
• Actively and supportively listens to guest concerns. Advises guests of available resources for
medical, emotional, social or spiritual support throughout their stay.
• Ensures check in area is clean, organized.
• Extends and books new reservations for current guests in collaboration with Housing
• Be attentive, courteous and service oriented.
• Educates guests and assists volunteers in educating guests about policies and procedures;
enforces policies in a consistent and professional manner.
• Attends daily huddle if on morning shift
• Assists guests with transportation.
• Maintains business and guest confidentiality and ensures adherence by staff and volunteers.
• Ensures volunteer groups are welcome at FH.
• Consults with Front Office Supervisor, Front Office Assistant Manager/Manager, or on Call
Manager when assistance is needed.
House Operations
• Assures seamless flow of House activities
• Consults with Housekeeping on any issues that arise.
• Gives attention to and reports any safety concerns in physical facility and surrounding property.
• Evaluates maintenance issues and reports them through the TELS systems or to the Director of
Maintenance immediately, depending on the severity of the situation.
• Completes mandatory training and shows proficiency to take care and direct during emergency
situations for guest/volunteer safety and well-being; executes emergency procedures effectively
and compassionately.
• Utilizes Disaster Matrix to communicate with key staff as needed.
• Prepares a brief report of shift activities
• Documents unusual occurrences or guest behavior on an Incident Report after consulting with
the Front Office Supervisor/Assistant Manager/Manager or On-Call Manager.
Office Operations
• Demonstrates thorough knowledge of FH operations.
• Proficiently manages check-ins, check-outs, payments, and new requests using the room
request system, using WebRezPro, and in conjunction with Housing Office.
• Maintains accurate financial records for House including but not limited to guest registration,
payment, third-party billing and Family Assistance. Approves Daily Cash Reports from shift with
incoming staff.
• Accurately records Financial Assistance, third-party billing information and other financial
payments.
• Accepts and carries out, with skill and accuracy, routine daily tasks and other assigned duties
Other Duties:
• Complies with all FH policies.
• Availability to work evenings, weekends and holidays as needed
• Substitutes for other staff when the situation requires, including at least two holidays per year.
Will make reasonable accommodations to ensure coverage during emergency situations.
• Must be cross trained in Housing.
• Attends mandatory staff meetings or reviews minutes/seeks out details, when unavailable for
meetings.
• Interacts well with community partners; represents Family House in an informative and
appreciative manner to donors and community groups; relays and forwards information about
new community contacts.
• Performs other related duties as may be assigned by authorized personnel or as may arise
unexpectedly.
• Initiates other tasks when regular duties are completed.
• Assist in training of new hires
• Other duties as assigned
SPECIAL SKILLS AND ABILITIES REQUIRED:
• Ability to relate to people in periods of stress in an open and compassionate manner.
• Capable of defusing situations and perceiving and solving problems before they become crises.
• Interpersonal skills to effectively communicate with people of varying backgrounds including
coworkers, and healthcare professionals.
• Ability to enforce policies and procedures while understanding some situations require a
compassionate and flexible response.
• Excellent organizational and time management skills with ability to manage multiple tasks
simultaneously; attention to detailed record keeping required.
• Excellent communication skills to effectively work with staff, volunteers, housekeepers, and
maintenance to ensure an outstanding guest experience.
• Attend mandatory maintenance and emergency training
KNOWLEDGE AND PRACTICAL EXPERIENCE REQUIRED:
• High School diploma or GED required. Bachelor's degree preferred but not required.
• Minimum of six months of previous work experience in Business, Customer service or Hospitality
Service preferred but not required.
• Basic computer skills including Microsoft Office Suite, Outlook, navigating browsers; ability to
learn and efficiently use organization-specific software.
PHYSICAL AND OTHER REQUIREMENTS:
• Move swiftly through the house and on the property in order to complete rounds, place signs,
get supplies, assure guest safety, evaluate/respond to maintenance issues, and to respond
quickly to urgent or emergency situations.
• Ability to complete a house walk-through.
• Provide Family House with necessary personal information needed in order to access and
support other computer software.
• Position one's self (for example bend, kneel, stoop, reach) in order to take care of emergency
operations or handle maintenance situations (e.g. flood, leaking toilet) which require an
immediate response
• Climb stairs in order to access all areas during walk-through and when elevator is not available
• Lift, carry and/or transport up to 10 pounds and up to 25 pounds infrequently.
About Family House
Family House reduces emotional and financial stress for people dealing with medical crises in a city where they are strangers. Located within close proximity to area hospitals, Family House offers the comforts of home and convenience to loved ones at affordable rates. Whether here for cancer treatments, trauma care, or transplants-our services give families the peace-of-mind to focus on the care of those closest to them.
Our Mission
Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.
BENEFITS FOR FULL-TIME EMPLOYEES
Family House offers competitive benefits to includes:
Comprehensive medical (UPMC), dental, vision, life & disability benefits package
Health Savings Account
403B with employer match up to 6%
Vacation, Personal, and Sick days
Wellness Programs
Hotel Front Desk
Front desk receptionist job in Beaver Falls, PA
Job DescriptionHotel front desk reception. Tasks will include guest interaction during check-in and check-out as well as general assistance and inquires so good communication skills are key. The ability to multitask and attention to detail are highly beneficial in this role. Weekend and holiday availability is preferred. Reliable transportation is a must. This position has a base rate and available commission opportunities. Application in person at Super 8 Hotel, 7099 Big Beaver Boulevard, Beaver Falls PA is preferred.
Spa Receptionist
Front desk receptionist job in Pittsburgh, PA
Job DescriptionBenefits:
401(k)
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!
Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Pittsburgh-East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.
We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!
Responsibilities
Meet membership sales goals
Detailed knowledge of the menu of services dont worry, well train you!
Have excellent customer service to members and guests, while building relationships that last
Capable of working flexible hours
Effectively communicate sales, promotions, and service options with clients
Bring a positive and energetic attitude
Answer phones, schedule appointments, and file documents
Uphold spa cleanliness standards and various other duties as assigned
Whats in it for you?
Competitive Compensation - hourly wage PLUS commissions.
Contests - do you want to put your sales skills to the test? See what we have in store!
Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
Ongoing Training - We are ALWAYS learning and improving.
Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
Employee Discounts - Who wouldnt want discounts on products, services, AND gift cards?
Spa Membership Sales Associate Qualifications:
Capable of working flexible hours (evenings and weekends required)
Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
Critical thinking skills, including conflict resolution
Excellent verbal and written communication
Must be exceptionally organized and have great attention to detail
Must be a strong team player with the ability to work independently with minimal supervision
Experience with Zenoti software a plus
Job Type: Full-time / Part-time
Additional Compensation:
Commission
Bonuses
Store Discounts
PTO
Health Benefits
Spa Receptionist
Front desk receptionist job in Cranberry, PA
Job DescriptionBenefits:
401(k)
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!
Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Cranberry location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.
We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!
Responsibilities
Meet membership sales goals
Detailed knowledge of the menu of services dont worry, well train you!
Have excellent customer service to members and guests, while building relationships that last
Capable of working flexible hours
Effectively communicate sales, promotions, and service options with clients
Bring a positive and energetic attitude
Answer phones, schedule appointments, and file documents
Uphold spa cleanliness standards and various other duties as assigned
Whats in it for you?
Competitive Compensation - hourly wage PLUS commissions.
Contests - do you want to put your sales skills to the test? See what we have in store!
Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
Ongoing Training - We are ALWAYS learning and improving.
Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
Employee Discounts - Who wouldnt want discounts on products, services, AND gift cards?
Spa Membership Sales Associate Qualifications:
Capable of working flexible hours (evenings and weekends required)
Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
Critical thinking skills, including conflict resolution
Excellent verbal and written communication
Must be exceptionally organized and have great attention to detail
Must be a strong team player with the ability to work independently with minimal supervision
Experience with Zenoti software a plus
Job Type: Full-time / Part-time
Additional Compensation:
Commission
Bonuses
Store Discounts
PTO
Health Benefits
Front Desk Coordinator
Front desk receptionist job in Bellaire, OH
Front Desk Coordinator
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
(Pay Rate $13.00 per hour)
Monday through Friday
Part Time
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
Explains procedures and/or services to patients using dental knowledge.
Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
Tracks appointments due to no-shows, cancellations, and late arrivals
Qualifications
So How Can You “Fill” This Role?
High School Diploma or equivalent (Associate's degree preferred)
1-5 years of customer service, insurance, or dental experience preferred
Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG3
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