Industrial relations representative vs customer service representative

Differences between industrial relations representative and customer service representative duties and responsibilities

Industrial relations representative example responsibilities.

• Manage the grievance and arbitration process.
• Manage all unemployment claims and appeals resulting in a reduction of the maximum experience rate to the minimum contribution rate.
• Negotiate with union representatives at various levels of the grievance procedure and prepare cases for arbitration.
• Key participant in successful defense of union organizing campaigns, acquisitions, plant closures and administrative agency litigation.
• Assist GL in monthly close process as well as handling credit card disputes.

Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
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