Information technology manager jobs in Bellingham, WA - 1,187 jobs

A data center solutions provider is seeking a Director of Capacity Engineering to lead server rack integration across their global footprint. Responsibilities include overseeing customer onboarding, managing the lifecycle of physical capacity, and collaborating with cross-functional teams to enhance operational excellence. The ideal candidate will have over 12 years in data center operations and a strong technical background. The expected salary range is $180,000-$225,000, along with comprehensive benefits including 100% employer-covered health insurance. #J-18808-Ljbffr

Role Title: Construction Manager 5 Duration: 6 to 18 months contract Pay Rate: $80/hr to $100/hr on W2 Years of experience required: 10+ years of experience Degrees or certifications required: OSHA 30-hour Construction Safety or equivalent; PMP or CM certification preferred. Best vs. average: Working knowledge of BIM coordination and digital document control. Top 3 skills: 5+ years in construction management or field coordination, preferably in mission-critical or datacenter projects. Familiarity with Division 01 specifications, QA/QC processes, commissioning protocols, and digital project management tools. Proficiency in ACMS, and web-based project management platforms (e.g. Procore) The Construction Manager will provide on-site and administrative support to the Project Manager (PM) or Datacenter Delivery Project Manager (DCD PM) to ensure efficient execution of construction activities in compliance with project specifications, safety standards, and quality requirements. This role is critical for maintaining schedule integrity, coordinating subcontractors, and supporting commissioning and turnover processes. Key Responsibilities Project Coordination & Documentation Assist PM/DCD PM in managing Requests for Information (RFIs), submittals, and change orders. Maintain accurate logs for RFIs, permits, and submittals in Owner-approved systems (e.g., ACMS, project management software). Prepare and distribute meeting agendas and minutes for various meetings. Scheduling & Reporting Support development and maintenance of construction schedules, including Level 2 and Level 3 commissioning milestones. Provide weekly and monthly progress reports, including look-ahead schedules, safety snapshots, and resource forecasts. Site Management & Security Enforce site security protocols per approved Site Security Plan, including access control and visitor escort procedures. Coordinate with security vendors and maintain compliance with Owner's security requirements. Quality Assurance & Commissioning Support Assist in QA/QC walkdowns, issue tracking, and NCR resolution using ACMS. Support commissioning activities (L2-L3), including script preparation, tagging processes, and coordination with CxA and vendors. Safety & Compliance Ensure adherence to Environmental, Health, and Safety (EHS) requirements and participate in safety audits and training. Qualifications Experience: 5+ years in construction management or field coordination, preferably in mission-critical or datacenter projects. Knowledge: Familiarity with Division 01 specifications, QA/QC processes, commissioning protocols, and digital project management tools. Skills: Strong organizational, communication, and problem-solving skills; ability to manage multiple priorities under tight deadlines. Certifications: OSHA 30-hour Construction Safety or equivalent; PMP or CM certification preferred. Tools & Systems Proficiency in ACMS, and web-based project management platforms (e.g. Procore) Working knowledge of BIM coordination and digital document control. Reporting Structure: Reports directly to the Project Manager or DCD PM and collaborates with QA/QC, commissioning teams, subcontractors, and Owner representatives.

A leading AI solutions provider seeks a Field CTO to drive transformative Generative AI initiatives and represent the company as a thought leader in the industry. The ideal candidate will enhance client satisfaction and lead innovative solutions through strategic planning and collaboration with cross-functional teams. This role requires over 10 years of experience in AI, strong communication capabilities, and a deep understanding of market trends. Competitive salary and comprehensive benefits are included for the right candidate. #J-18808-Ljbffr

Harborstone Credit Union $3.04B Assets Tacoma, WA Visionary. Collaborative. Trusted. The Chief Information Officer (CIO) at Harborstone Credit Union (Harborstone) brings these qualities to an engaged, high-performing executive leadership team committed to shared accountability, partnership, and meaningful impact. As Harborstone approaches $3 billion in assets and continues to scale through growth and complexity, the organization is seeking a strategic technology executive to lead a unified, enterprise-wide technology strategy that supports resilience, regulatory rigor, and a superior member experience. Reporting directly to the President and CEO, the CIO is a key member of the executive leadership team with end-to-end accountability for Harborstone's technology environment. This includes core systems strategy, digital platforms, data and analytics, cybersecurity, enterprise architecture, and technology governance. The CIO ensures that technology capabilities are tightly aligned with Harborstone's mission, strategic priorities, and long-term growth objectives, striking a balance between innovation and operational excellence, while maintaining disciplined risk management. The CIO brings a forward-looking, business-oriented technology perspective to executive decision-making. This leader evaluates emerging technologies, fintech partnerships, and system capabilities to enhance performance, scalability, and insight‑driven decision‑making across the organization. A key priority is developing a deep understanding of Harborstone's business units and member‑facing operations, and translating those needs into an integrated technology roadmap that supports enterprise efficiency, consistency, and potential mergers and acquisitions. Additionally, the CIO oversees enterprise technology governance and risk management, encompassing information security, cybersecurity, vendor and third‑party risk management, business continuity, and regulatory compliance. The role partners closely with Risk, Compliance, Audit, and Legal to ensure alignment with NCUA, FFIEC, and other regulatory expectations. Through disciplined oversight and informed innovation, the CIO ensures Harborstone's technology environment remains secure, resilient, and positioned for future growth. Knowledge and Skills Minimum of 5 years of executive‑level experience leading enterprise technology, digital transformation, or related functions within the financial services industry Ability to develop and execute a unified technology strategy aligned with organizational growth, resiliency, and member experience Strong understanding of technology governance, cybersecurity, information security, and regulatory expectations Proven business acumen with experience aligning technology investments to enterprise strategy and financial stewardship Demonstrated ability to lead, develop, and retain high‑performing teams through collaborative, accountable leadership Bachelor's degree in Business, Technology, or a related field; Master's degree and relevant certifications (CISSP, PMP/PMO, or ITIL) preferred Harborstone's current technology stack includes: Microsoft 365 (M365), SharePoint, Power BI, VMware, FIS AffinityEdge (formerly MISER), Candescent/Digital Insight, Velera (legacy PSCU), MeridianLink (DL4), Encompass, nCino, LaserPro, and Sageworks. Compensation and Benefits The anticipated hiring range for this Executive Team position is $270,000 - $400,000. Placement within the range will be based on job‑related knowledge, skills, experience, internal equity, and business needs. This role is eligible for a comprehensive executive‑level total rewards package, which includes medical, dental, and vision coverage; paid time off and holidays; retirement benefits; and may include incentive or performance‑based compensation and additional executive‑level benefits, as applicable. ABOUT DDJ MYERS, an ALM First Company DDJ Myers is the executive search consultant for this organization. Our expertise is in supporting leadership teams in sustainable practices for high‑performing organizations through succession planning, leadership development programs, executive coaching, board governance and renewal, and executive search. Please learn more about us at ***************** #J-18808-Ljbffr

A leading state legal organization is seeking a Director of Information Technology to lead strategic IT functions, oversee cybersecurity, and manage a diverse team. The ideal candidate will have significant management experience, a strong foundation in project management, and the ability to align technology initiatives with organizational goals. This full-time role offers a competitive salary and comprehensive benefits in a collaborative and mission-driven work environment. #J-18808-Ljbffr

Managing Director, Cybersecurity, Information Governance page is loaded## Managing Director, Cybersecurity, Information Governancelocations: Washington DC: Wyoming: Wisconsin: West Virginia: Washingtontime type: Full timeposted on: Posted Todayjob requisition id: R104422Ankura is a team of excellence founded on innovation and growth.**Practice Overview:**Ankura's fast-growing global Cybersecurity and Data Privacy Practice offers a full-service suite of cybersecurity and data privacy solutions for clients, regardless of industry or size. We provide incident response, complex investigations, threat intelligence, expert services, managed security services, cyber risk and data privacy advisory services customized to clients' requirements. Our experts assess cyber risk and readiness, test and harden clients' infrastructure, and respond instantly and decisively when threats arise. We regularly advise boards of directors, members of the C-suite, general counsel, outside counsel, IT leaders, and other stakeholders at all stages of any cyber incident.**Role Overview:** The Information Governance Managing Director role will work in a collaborative team environment that spans across Ankura's multidisciplinary areas of expertise. Ankura invests in its people through training, mentorship, and performance feedback to provide continuous development opportunities. As a Managing Director, you be market facing and will have responsibility for deal flow and driving new business for the practice. The selected candidate will need to be familiar with the challenges clients face and will work to design and deliver solutions. You will execute critical project deliverables to ensure these objectives are met on time and with the highest quality. **Responsibilities:*** Responsibility for spearheading revenue generation initiatives and driving new business development to achieve company growth objectives* Directs day-to-day project work under the guidance of practice leadership, both as project manager and as engagement lead overseeing the team's project manager.* Develops procedures and processes for ensuring the classification, confidentiality, data privacy, data protection, retention and disposition of client and firm information. Develops and implements plans, strategies, and policies that improve client's posture as it relates to information governance, data privacy, data protection, and other information governance functions and services.* Serves as an information governance subject matter expert able to advise on client's teams such as: document management system team, litigation support team, email management team, and security governance teams; legal teams; and administrative departments.* Drafts, reviews and/or presents proposals, project plans, status reports, metrics, and other information in a format and style appropriate for the intended audience.* Communicates the information governance vision and information governance guiding principles in a variety of forums for clients and across Ankura practices.* Mentors and coaches team members to enable their growth as information governance subject matter experts, consulting professionals, and client advocates.**Requirements:*** Candidates with an educational background from a wide variety of disciplines including information technology, legal, compliance, information management, records management, or information security will be considered.* 10+ years experience in information governance or business analysis gained in professional services advising clients.* Proven track record of generating new business and driving revenue* Extensive and demonstrable experience in information governance, records management, data privacy, data protection, or related area in a highly sophisticated legal, professional services, consulting or corporate environment.* Broad knowledge of information governance, data privacy, and data protection laws, regulations, and best practices.* Must demonstrate a risk management mindset with exceptional attention to detail.* Ability to build strong relationships, and help build out appropriate go to market materials, templates and proposals.* Willingness and flexibility to travel as required.* Helpful Certifications: Information Governance Professional (IGP), Certified Records Manager (CRM), Electronic Records Management (ERM) or similar professional certifications preferred#LI-NA1 #LI-Remote\*Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free ***************. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, . #J-18808-Ljbffr

Associate Chief Information Officer - School of Medicine page is loaded## Associate Chief Information Officer - School of Medicineremote type: Hybrid (telework 2 days or less per week)locations: Seattle Campustime type: Full timeposted on: Posted 2 Days Agojob requisition id: REQ-0000126926**Job DescriptionThe Associate Chief Information Officer (ACIO) will serve as the operational leader overseeing the delivery of Information Technology (IT) services within a newly consolidated and evolving operating model within the School of Medicine (SoM). The position reports to the School of Medicine Interim Vice Dean of Administration and Operations with a technical, dotted line reporting relationship to the UW Medicine Chief Information Officer. Working closely with both leaders, they will provide shared oversight and direction for SoM IT strategy, operations, and governance. This position will oversee the implementation and sustained evolution of a centralized SoM IT service desk and integrated end-user support model and build out a robust research IT support framework.**Position Responsibilities****Strategic Leadership 50%*** Lead the operational execution and continuous refinement of a new IT operating model for the School of Medicine, leveraging ongoing assessment and performance insights to optimize workflows and elevate service excellence.* Shape and guide enterprise and emerging technology strategy, evaluating new technologies and trends, aligning funding and resources with strategic goals, and ensuring support models for long-term adoption and impact.* Maintain and grow strategic partnerships with UW Medicine Information Technology Services (ITS) and UW-IT to ensure coordinated delivery of IT services optimized to meet the complex and evolving needs of academic, clinical, and research environments.* Oversee cross-institutional initiatives and executive level projects.* Assure appropriate reporting structures, decision-making authority, and accountability metrics for SoM IT leadership positions and other critical SoM IT roles.* Engage in strategic collaboration with UW Medicine ITS and UW-IT to align shared service strategies and align IT capabilities across the School of Medicine, balancing institutional alignment with the specific needs of individual departments.**Workforce and Resource Management 15%*** Advance the fiscal sustainability, risk management and security across the School of Medicine by providing strategic leadership in IT budget planning, resource optimization, and vendor partnerships, ensuring that investments in IT services deliver measurable value and align with university, UW Medicine ITS, and UW-IT priorities.* Lead workforce transformation efforts, guiding the recruitment, retention, and reallocation of IT staff from decentralized departments to centralized operations, while continuously evaluating staffing levels, role alignment, and capacity to ensure appropriate service coverage.* Collaborate with UW School of Medicine HR resources to advance professional development for IT staff.**IT Operations and Organizational Oversight 15%*** Lead development and implementation of a centralized IT service desk in alignment with other service desks and integrated end-user support model, ensuring continuous improvement, responsiveness to evolving needs, and alignment with the School of Medicine's goals and priorities.* Define, operationalize, and maintain service-level agreements and performance metrics to assess IT service quality and adaptability across the School of Medicine.* Align cybersecurity functions across administrative and research domains, ensuring access, data protection, and alignment with enterprise infrastructure and compliance standards.* Drive IT strategy and adoption of emerging technologies to enhance operational efficiency, research capabilities, and service delivery.**Governance Development and Policy Enforcement 20%*** Facilitate the School of Medicine's IT Governance Executive Committee, ensuring appropriate representation across departments and alignment with UW Medicine ITS and UW-IT governance structures.* Direct the evaluation and recommendation of hardware and software solutions to meet end-user computing needs and manage vendor relationships.* Enforce IT policies, procedures, and compliance frameworks in collaboration with appropriate offices and entities.**Position Qualifications****Minimum Requirements.*** Bachelor's degree in Information Technology, Computer Science, Management, or related discipline preferred.* 10 or more years of progressive IT leadership experience, with at least 5 years in a senior role within an academic or healthcare setting.**Additional Requirements*** Demonstrated success in IT service management, governance, and leading organizational transformation, and strategic planning capabilities within complex, matrixed environments.* In-depth knowledge of enterprise IT systems, cybersecurity, and emerging technologies such as automation and AI.* Experience in higher education and academic medical center environments, including research computing and regulatory compliance (e.g., FERPA, PHI, HIPAA).* Proven leadership in team development, mentoring, and workforce planning.**Desired Education and Experience*** Advanced Degree* Demonstrated ability to design and execute IT strategies that align with the mission and complexity of a medical school, spanning research, clinical, and educational domains.* Proven success building partnerships across central IT, health system IT, and research computing to balance institutional alignment with local department needs.* In-depth understanding of research IT infrastructure, including data management, high-performance computing, and research security.* Track record of consolidating and modernizing decentralized IT organization into cohesive, high-performing service models.* Ability to lead workforce transformation-recruiting, reskilling, and redeploying IT staff for optimized support and innovation.**Compensation, Benefits and Position Details****Pay Range Minimum:**$313,608.00 annual**Pay Range Maximum:**$390,000.00 annual**Other Compensation:**-**Benefits:**For information about benefits for this position, visit ********************************************************************* Shift (United States of America) This is a regular position**FTE (Full-Time Equivalent):**100.00%**Union/Bargaining Unit:**Not Applicable**About the UW**Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.**Our Commitment**The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with .To request disability accommodation in the application process, contact the Disability Services Office at ************ or dso@uw.edu.Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under .### BenefitsThere are many perks to working for the University of Washington. #J-18808-Ljbffr

. As the Head of Cloud & Infrastructure, you will play a pivotal role in leading and motivating the teams in charge of cloud services, on-prem data centres, servers, storage, networking, end-user devices, and AI-driven infrastructure optimization, to ensure consistently robust, scalable, and secure services and support. You will work closely with the Chief Technology & Information Officer and other Technology leaders to design and execute on Aritzia's technology roadmap. With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia - while enjoying one yourself. **THE ROLE** Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience**THE QUALIFICATIONS**Proven and best-in-class skills, applicable certifications, education and/or experience:Bachelor's degree in computer science, engineering, or a related field; or equivalent executive-level experience in enterprise infrastructure and cloud technologies10+ years of progressive leadership experience in cloud infrastructure, data centre operations, and enterprise technology platforms, including AI-driven systems Demonstrated experience integrating AI and machine learning into infrastructure operations, including predictive analytics, intelligent automation, and anomaly detection Strong knowledge of enterprise networking, storage architecture, and end-user computing, with experience implementing AI-enhanced monitoring and self-healing systems Familiarity with AI governance, model lifecycle management, and ethical considerations in deploying intelligent systems across infrastructure Experience leading cross-functional teams in the execution of large-scale infrastructure transformation initiatives, including cloud migration and AI adoption Proficiency in cybersecurity frameworks and data governance practices across cloud and on-prem environments Ability to develop and execute technology roadmaps that incorporate AI capabilities to enhance operational efficiency and resilience Commitment to talent development, with experience mentoring high-performing teams and fostering a culture of innovation and continuous improvement The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes Excellent communication and stakeholder engagement skills to influence executive leadership and drive enterprise-wide technology adoption The ability to set clear objectives and design a strategy that inspires the team #J-18808-Ljbffr

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Senior Consultant - IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions. Your key responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - ITSM 3+ years of Big 4 or equivalent consulting experience Excellent soft skills - communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience - certifications are a plus ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************. #J-18808-Ljbffr

Job Title: Technical Program Manager II Contract: 10 Months(potential extension) Estimated Start: 02/23/2026 Pay Rate: $94.92/hr, W2 Job Responsibilities: Manage program execution within the defined constraints of scope, quality, time, and budget, particularly under conditions involving multiple moderate-probability, moderate-impact risk factors. Contribute to program-level strategic planning, engage effectively with executive-level management, facilitate complex issue resolution, and demonstrate exceptional communication and team-building proficiencies. Oversee a group of internal exempt and matrixed employees and contractors dedicated to delivering systems and system enhancements that adhere to specified requirements. Provide comprehensive oversight of project scope definition and management, requirements gathering and documentation, time estimation, project schedule development and tracking, project budget management, status reporting, issue and risk management, contingency planning, customer engagement, and inter-organizational communication across multiple organizational levels. Monitor and maintain progress reports across all projects, ensuring consistent and timely follow-up with stakeholders to drive execution and accountability. Proactively escalate persistent, unresolved issues to the appropriate teams or leadership when delays or significant blockers occur, ensuring prompt resolution and maintaining project momentum. Develop and manage detailed launch plans, track extant defects and feedback items, and collaborate with cross-functional teams to ensure their definitive closure. Skills: Demonstrated proficiency in project estimation, scheduling, and tracking, coupled with expertise in customer interaction and management, and implementation planning within large-scale organizations. Proven competencies in people management and team development. A demonstrated capacity for flexibility and adaptability in exercising judgment within a dynamic environment and effectively managing competing priorities. Proven ability to rapidly assimilate business processes and collaborate effectively with business partners at various hierarchical levels within the organization. Strong aptitude for assessing risk and applying established management principles to technology applications/products and associated business functions. Substantial experience in delivering technology and business application solutions within a large-scale, multi-platform systems environment. Familiarity with the software development lifecycle. Minimum Years of Experience: 2+ years of experience is required, though 5+ years is also acceptable Must-Have Skills: Expert Project and Program Management: Demonstrates strong capabilities in project estimating, scheduling, tracking, and developing comprehensive implementation plans for large-scale organizational initiatives. Effective Team Leadership: Proven success in leading and developing teams, including the management of matrixed employees and external contractors. Risk and Issue Resolution: Highly skilled in risk assessment, issue resolution, and applying established management principles to both technology and business functions. Commitment to Excellence: Consistently delivers flawless execution across all areas of responsibility. Nice-to-Have: Software Development Lifecycle Experience: Familiarity with SDLC and delivering tech/business solutions in multi-platform environments. Executive Communication: Ability to interact with executive management and communicate across multiple organizational levels. Adaptability: Flexible in judgment and able to manage competing priorities in a changing environment. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN

Project Fixers ************************** is an expert IT program management consulting company located in Seattle, WA. We specialize in managing delivery of highly complex IT programs, including major system implementations, integrations, and digital transformations. We also are experts at fixing IT projects that are going sideways. Role Description The Senior IT Program Manager will be responsible for managing complex IT implementations. This role usually involves managing programs with cross-functional project teams of 50+, including multiple partners and integrators. We're looking for expert high-energy project drivers that can rally their teams to take the toughest project peaks. Qualifications 10+ years of experience managing complex IT implementations, ideally including a variety of packaged systems (including ERP, CRM, MES, GTM), custom development, and systems integration; Experience managing programs consisting of multiple sub-projects and delivery teams; Equal ability to confidently manage senior program stakeholders, as well as lead the implementation team hands-on; Mindset of a solution designer and fixer - analytical skills and curiosity to get to the root causes of all issues - whether business, technical, or human in nature; High emotional intelligence: ability to offer coaching, tactfully resolve conflicts, and mediate tense political situations; Excellent communication skills - ability to act as a translator between Business and IT, and to summarize complex concepts visually and with brevity; Prior consulting experience is strongly preferred.

Client: Fortune 10 Role: Program Manager Type: Contract Interface with clients on technical and business issues from project initiation through delivery. Drive program/project schedules and status reports. Create and/or review multiple functional specifications that will be used as tools in making decisions as to how the product or service will be implemented. Provide Product Managers & Product Unit Managers with technical and/or analytical information. Organize cross functional activities ensuring the program/project is completed on schedule and within budget constraints. Typical Day in the Role Purpose of the Team: The purpose of this team is to work on P0 priority items - security networking, incident management Key projects: This role will contribute to running projects across OPG. So the scale is large. One of the biggest requirements is for somebody who has experience working with large-scale products and does not mind interacting with large groups of people. Because we need inputs from across the org, we need to drive these initiatives across 150 service teams. Assisting in a couple of things, which in RNR team shorter incident management also being one of them. Typical task breakdown and operating rhythm: The role will consist of 60% collaboration with outside teams 40% collab within the team. Program/Execution Skills: Drives end-to-end program ownership: roadmaps, dependencies, risks, alignment. Skilled at building and landing governance frameworks and program operating rhythms. Comfortable with Ambiguity → Structure → Action. Excellent at coordinating eng + finance + PM + leadership. What is the ideal background of a candidate for this role? Data & Analytical Skills Cost/perf dashboards Metrics & telemetry Excel/PowerBI (even if not heavy modeling) Experience with SRE, livesite processes, incident/root cause workflows. Familiarity with COGS modeling, Azure cost drivers, or cloud finance analytics. Understanding of AI agent orchestration or automation programs. Program management within M365, Azure, or platform-scale services. Top 3 Must-Have HARD Skills & years of experience for each: Understanding of Azure compute, storage, networking fundamentals Expertise in building and managing program roadmaps, dependency trackers, risk logs Ability to analyze cost trends, variances, and savings opportunities

Title: Technical Program Manager Duration: 8 months Compensation: $60-90/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. In this role, the Technical Program Manager will support the research team that is working on the future of input and interaction for augmented reality (AR) and virtual reality (VR). This role will focus on managing cross-functional software programs through the planning and execution phases while working with researchers and engineers. Other aspects of the job will include communicating with stakeholders, coordinating resources and timelines, and interfacing with partner teams in research. RESPONSIBILITIES ● Work with internal research/engineering teams to define roadmaps/milestones, track statuses of multiple projects, lead regular check-ins (weekly, monthly, quarterly, etc.), identify and escalate dependencies and risks, seek and reduce inefficiencies ● Develop, maintain, and hold teams accountable to schedules while accounting for technical challenges and available resources ● Coordinate cross-functional interactions/dependencies and align disconnected teams ● Communicate program progress to cross-functional stakeholders through internal posts and meetings ● Organize and maintain information and task management systems ● Develop new lightweight processes as needed and improve existing processes based on feedback/retrospectives, keeping teams moving fast while minimizing unnecessary overhead ● Work with researchers to coordinate human subjects research experiments, including lab setup and data collection and analysis operations REQUIRED QUALIFICATIONS ● 4+ years of experience as a technical program manager, working with engineers or researchers and driving project progress and schedules ● Experience in software development, firmware, system engineering or human-computer interaction ● Excellent computer skills and proficient with spreadsheets (G Suite, Excel) ● Excellent communication skills, attention to detail, proactiveness, and resourcefulness Excellent organizational skills with the ability to handle multiple concurrent activities with ambiguity and to work successfully under pressure PREFERRED QUALIFICATIONS ● Experience in program management, process definition/improvements, relevant tools and methodologies (e.g. Agile) ● Experience with research, academic, and/or startup environments ● Experience working autonomously with team members from diverse backgrounds (scientists, engineers, program managers, supply chain, finance contacts, lawyers) and teams at different levels in the organization EDUCATION ● Bachelor's in Computer Science or equivalent practical experience in areas of computer science, machine learning, and/or human computer interaction required ● MBA, M.S./Ph.D. or other related advanced degree preferred. Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments. Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives. As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time. The Manager III, GTM Systems & Operations combines people leadership with process and systems expertise to drive operational excellence across the go-to-market organization. This role leads a team of Sales Operations Analysts and ensures GTM processes and tools-such as Salesforce, HubSpot, Outreach, and CPQ-are optimized for scalability, efficiency, and data integrity. The position emphasizes team development, process governance, and cross-functional alignment to enable revenue growth and informed decision-making. Responsibilities: Lead and develop a high-performing team of Sales Operations Analysts through coaching, workload prioritization, and performance management to deliver reporting, forecasting, pipeline management, and system support. Own GTM process governance and optimization, ensuring workflows (lead routing, opportunity management, renewals, forecasting) are documented, efficient, and aligned with business objectives. Maintain accountability for GTM systems ecosystem (CRM, CPQ, marketing automation, sales engagement tools) with a focus on scalability, data integrity, and user adoption-not just technical configuration. Partner cross-functionally with Sales, Marketing, Finance, RevOps, and Customer Success to align systems and processes with revenue strategy and operational goals. Oversee reporting and analytics frameworks, ensuring dashboards and insights are accurate, actionable, and support leadership decision-making. Drive continuous improvement initiatives across GTM processes and tools, identifying opportunities to enhance efficiency, user experience, and data reliability. Manage vendor relationships and tool evaluations, ensuring new technologies and enhancements meet evolving business needs. Requirements: 5-7+ years of experience in Sales Operations, Revenue Operations or GTM Systems management. Deep expertise in Salesforce CRM (admin/config; coding a plus) and hands-on experience with one or more GTM tools, including HubSpot, Outreach, Marketo, Gong, CPQ platforms, and BI/analytics tools such as Tableau, Power BI, or Looker. Proven experience leading teams and managing cross-functional projects. Strong understanding of SaaS GTM processes, including lead management, opportunity progression, closed-won, and renewal workflows. Analytical and problem-solving skills, with the ability to translate complex business requirements into scalable system solutions and process improvements. Hands-on, builder mindset with strong attention to detail, curiosity, and a focus on continuous improvement across systems and workflows. Excellent communication and collaboration skills, capable of influencing stakeholders across functions. Base Range: $ 104,000 - $131,000 + Bonus Eligible For business reasons, Promethean does not employ individuals who work remotely in San Francisco, San Jose or Oakland. Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work. Our benefits include: * Medical, Dental, and Vision Insurance * Spending Accounts (FSA and HSA) * Disability Programs * 401(k) Retirement Plan with Matching * Generous PTO and Holidays * Paid Maternity and Parental Leave Program with Child Care Subsidy * Paid Volunteer Time Off * Reward and Recognition Program * Well-Being Programs (For example, company-wide health challenges) * And more! Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information. For information regarding personal information we collect and our use of such data please see our privacy policy: 2I83hwP Please contact if you have an accessibility request at any point during the hiring process. #Promethean #EdTechJobs

A leading live shopping platform is seeking a Senior Engineering Manager for its ML Platform. The ideal candidate will have extensive experience in managing engineering teams and developing machine learning systems at a consumer scale. Responsibilities include overseeing AI and ML infrastructure, guiding model deployment, and collaborating on advanced ML architectures. Applicants must have strong technical skills in Python and experience with cloud technologies. This position offers a competitive salary and benefits, with flexible work arrangements available. #J-18808-Ljbffr

To support the fast growth and manage the massive content on the platform, the infrastructure team is building hyper-scale data centers globally that host hundreds of thousands of servers. We are looking for a Site Acquisition Manager who will be responsible for leasing and acquiring datacenter capacity primarily in the Americas market. This role will drive communication with markets to identify pipelines and develop significant hyperscale deals to enable global growth of our products. Additional responsibilities include performing analytics and conducting market research on targeted metros and regions, new countries, metros, and target locations, developing acquisition opportunities, and commercial terms with landlords and stakeholders, making executive proposals on acquisitions, and constructing and negotiating leases and related real estate agreements. The Site Acquisition Manager will work closely with our engineering, capacity planning, and operations teams as well as with various global teams and leaders. We are looking for an experienced data center acquisition expert to lead the initiative, your responsibilities will include: Responsibilities: * Work with stakeholders to understand capacity needs and site requirements in assigned metros/regions. Conduct data center market analysis, lead site acquisition strategy and drive executive decisions accordingly. * Engage and bring qualified suppliers onboard and drive the end to end site acquisition / procurement process, including due-diligence and recommend lease deals. * Manage existing lease portfolio and continuously drive a long term acquisition strategy for both cost efficiency and quality assurance. * Work with cross-functional business partners to negotiate and prepare executable contracts. We are looking for an experienced data center acquisition expert to lead the initiative, your responsibilities will include: * Work with stakeholders to understand capacity needs and site requirements, identify and select pipelines for potential capacity growth opportunities * Lead cross-functional teams to evaluate, select, negotiate and recommend leases for approval * Lead cost analysis and collaborate the due-diligence process to qualify the site which meets ByteDance business needs, present deal summaries and lease abstracts to key decision-makers for financial approval * Drive large cross-functional teams, including government relationships, compliance, legal, finance and engineering partners to complete the full evaluation and push deals to execution.Minimum Qualifications: * Bachelor Degree in Engineering, Business, Supply Chain, Finance, or other relevant fields; Master's degree or MBA preferred. * Organizational, coordination and project management with proven experience leading complex initiatives to successful completion in a timely manner * Proof track of record to lead significant data center deals to decision and execution. Deep insights in land development, various infra ownership and full life cycle management of infra deals. * Strong analytical, communication and negotiation skills. Executive communication and engagement experience. Preferred Qualifications: * 5 years of relevant professional experience in tech infrastructure procurement, supply chain management, construction or facility management.

We are looking for a Data Center Planning Manager, with experience in developing infrastructure strategies and programs to join the Strategic Planning Team. In this role, you'll be part of the team that builds Meta's global data center capacity roadmap and develops infrastructure scaling strategies that set the direction for one of the fastest growing infrastructures in the world and enables Meta's Artificial General Intelligence goals. As a Data Center Planning Manager, you will be accountable for driving investment decisions that cover billions of dollars and help scale our data center footprint efficiently to meet our AI goals as well as growing product and service needs. This is a unique opportunity where you will be responsible for developing and leading transformational strategic initiatives from inception, driving recommendations to executive leadership, and bringing them through implementation. This is an individual contributor role, where you're at home rolling up the sleeves and being in the details, as well as thinking big picture, project manage complex initiatives, and partner with teams to challenge the status quo. This role will look for sound experience in large scale infrastructure/hardware planning and technical project management, driving transformational planning and capacity initiatives, and an understanding of servers, networks, and data center operations. This is a highly cross functional role where you will be expected to partner with our data center capacity stakeholders (capacity engineering, network engineering, construction, site selection, network, finance). **Required Skills:** Data Center Planning Manager Responsibilities: 1. Leverage technical skills and expertise, to Identify and build large transformational programs and initiatives across Infrastructure that scale Meta's Data Center footprint efficiently 2. Develop new Data Center planning strategies that focus on meeting Meta's Artificial General Intelligence goals through AI deployments, improvements in reliability, cost and operational efficiency, improvements in data center power utilization, and service placement optimizations 3. Develop detailed project evaluation plans for data center plan changes and set the pace to drive closure 4. Own the communications strategy for data center planning changes which include executive level and detailed project briefs and status updates 5. Use technical judgment to drive new project evaluations, technology reviews, challenge proposals and build consensus **Minimum Qualifications:** Minimum Qualifications: 6. Undergraduate degree in Computer Science, Operations Research, Supply Chain Management, Computer Science, Electrical Engineering, Mechanical Engineering, or Chemical Engineering 7. 12+ years of experience working in Infrastructure/Cloud/Hardware with a background in Strategy Consulting, Capacity Planning, Supply Chain Planning 8. Experience in completing multiple cloud/infrastructure/hardware efficiency or optimization projects 9. Technical experience in infrastructure, hardware or similar designs 10. Experience collaborating and working with internal and external organizations and individuals 11. Bachelor's degree in a directly related field, or equivalent practical experience **Preferred Qualifications:** Preferred Qualifications: 12. Masters Degree or MBA **Public Compensation:** $170,000/year to $238,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Schedule: Monday - Friday, 6am-2pm At didgwálic Wellness Center, we prioritize the well-being of our patients and staff alike. We offer our employees an excellent total compensation package that includes some of the following. If this sounds like an opportunity you're interested in exploring further, please apply today! Some of Our Benefits Include: Competitive base compensation and benefit package. Comprehensive health, dental, and vision insurance Employer-paid life insurance, AD&D, short- and long-term disability 401(k) Retirement Plan with up to a 4% employer matching 4+ weeks of Paid Time Off (PTO) 13 paid holidays observed Great working hours for work-life balance Job Summary: The IT Systems Administrator I is responsible for providing a reliable work environment for the organization from desktop and printer support to server and network performance in an Azure hybrid cloud-based environment. This position is responsible for maintaining the foundational information technology resources in the organization while also providing end-user support and being an escalation point for other IT Support Technician staff. Duties/Responsibilities: Systems Administration Works under the tutelage of Technology and InfoSec Lead. Conducts Active Directory and Group Policy administration, troubleshooting, and maintenance. Knowledge and ability to work with hypervisor technology, preferably Microsoft Hyper-V Support endpoint protection, encryption, MFA, and secure remote access using Windows Defender/Intune technology Assist with audit preparation, access reviews, and incident response Supports the restoration of critical systems in a timely manner during a disaster recovery situation. Provide training and coaching to other IT staff where Sys Admin I subject matter expertise sharing is beneficial to other team members. Ensures confidentiality, integrity, and availability of the organization's IT resources are maintained to the highest standards. Technology Setup and Maintenance Installs, configures, and upgrades operating systems and software. Maintains the Windows Desktop and Server based hardware and software. Support and troubleshoot VoIP phone systems. Provides Office365 email support as well as other Office365 products. Supports Verizon Connect fleet vehicle software. Manages and supports Kantech building access management software. Assists in the planning, design research, and acquisition of new or upgraded hardware and software systems. Documents IT tasks and procedures to increase collaboration and minimize risk of knowledge gaps of the organization's critical IT systems. IT Service Desk Management Responsible for managing the IT issues and requests queue using standard IT Service Desk Management software. Ensure IT Services help requests are responded to in a courteous, timely, and effective manager for all end users. Establish help desk metrics and provide data and reporting of support requests and trends to management on a regularly scheduled basis Ensure IT issues and requests resolutions are thoroughly documented, and the IT Knowledgebase is updated when appropriate. Acts as an escalation point for IT Support Technicians; providing support for hardware and software issues that require a higher level of expertise in troubleshooting and resolving. Other duties as assigned by the IT Director. Qualifications Required Skills/Abilities: Experience with operating systems, current IT equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools. Knowledge of computer hardware, software, and peripherals such as central processing units, servers, monitors, cables, network systems, printers, and other accessories. Advanced skills in troubleshooting and solving hardware and software problems. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Exceptional customer service, collaboration, and problem-solving skills. Skilled at Providing responsive support in patient-care areas with minimal disruption to staff operations. Outstanding organizational and time management skills. Exceptional attention to detail and accuracy of work. Ability to work well with others across all departments. Ability to work in a multi-culture environment, understands the social and cultural context of the patients at the didgʷálič Wellness Center. Understands the role of trauma, historical, community, family, and personal experience in wellness and recovery. Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2). Applicants must always conduct self ethically and professionally. Education and Experience: Bachelor's degree in computer science, information technology, software engineering or other closely related field required. Minimum of 2+ years of experience in a similar role required. 7+ years of experience in a similar role may substitute for education requirements. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.