Information technology manager jobs in Gainesville, FL

IT Systems Manager in the Miami Gardens and Davie, Florida area. THIS ROLE IS ONSITE IN MIAMI GARDENS AND DAVIE, FLORIDA AREA. We are seeking an experienced and service-oriented IT Systems Manager to lead our Information Services function. In this role, you will oversee all aspects of IT operations for our organization of approximately 400 employees, ensuring our technology infrastructure enables business success while delivering an exceptional experience to every user. The ideal candidate combines deep technical expertise with a passion for service excellence. You will modernize and optimize our systems, lead a high-performing team, and partner with leadership to drive digital transformation, all while maintaining robust security and compliance standards. ESSENTIAL FUNCTIONS: Modern Workplace Enablement: Own and optimize the Google Workspace suite to deliver a unified, intuitive digital workspace Manage identity, access, and security tools including MFA, conditional access, and role-based policies Oversee device provisioning, patching, and compliance across all endpoints Ensure laptops, conference rooms, and collaboration tools function seamlessly across all locations Partner with HR and Operations to deliver frictionless onboarding and offboarding experiences, from account creation to first-day readiness Infrastructure, Cloud & Systems: Oversee hybrid infrastructure (on-premises servers and network resources) with a focus on uptime, performance, and scalability Lead initiatives to modernize legacy systems and drive secure cloud adoption where it delivers business value Manage vendor relationships and licensing for hardware, software, and cloud services Maintain comprehensive system documentation, lifecycle tracking, and IT asset management Plan for future expansion and ensure infrastructure scales with organizational growth Security & Compliance: Protect organizational assets through a strong security posture, least-privilege principles, and vigilant monitoring Partner with Compliance and QA teams to align systems with data integrity standards and regulatory requirements Coordinate patch management, endpoint protection, and incident response protocols Conduct periodic risk assessments and drive continuous improvement in cybersecurity awareness and resilience Strategy, Projects & Innovation: Collaborate with senior leadership to align IT strategy with the organization's digital transformation roadmap Evaluate emerging tools and cloud capabilities that simplify workflows, reduce downtime, and enhance quality of life for end users Lead cross-functional projects, from system rollouts to process automation, ensuring minimal business disruption Manage IT budgets responsibly, balancing innovation with cost efficiency Stay current on market trends and leverage technology to optimize business opportunities Leadership & Culture of Service: Lead, mentor, and develop the Information Services team, fostering a culture of accountability, responsiveness, and continuous learning Redefine IT as a strategic service function, ensuring every interaction delivers value, simplicity, and trust Establish and track measurable goals for system uptime, service quality, and user satisfaction Serve as the escalation point for complex issues, communicating with transparency and empathy Champion innovation, continuous improvement, and operational excellence across all IT functions Education & Experience: Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred) 5+ years of progressive IT experience, including at least 2 years in a leadership or supervisory role Technical Skills: Deep expertise in Google Workspace administration and optimization Proven ability to manage hybrid environments (on-premises and cloud) with strong command of networking fundamentals Solid understanding of identity and access management principles and tools Experience with endpoint management, security tools, and compliance frameworks Leadership & Soft Skills: Demonstrated success in service delivery leadership, end-user experience optimization, and change management Excellent interpersonal and communication skills with the ability to translate technical concepts into clear, actionable language for diverse audiences Strong troubleshooting, prioritization, and project management abilities A mindset rooted in service, simplicity, and continuous improvement What Success Looks Like: IT is recognized as a trusted partner that enables, not hinders, business operations Systems maintain high availability with minimal unplanned downtime Employees feel supported and empowered by technology from day one Security posture is strong, compliant, and continuously improving The IT team is engaged, growing, and delivering measurable value Compensation depends on experience but is typically $110-140k annually.

The Content Management Consultant is responsible for facilitating and driving the critical collaboration between the client departments and Technology Services to deliver essential Office 365 projects and solutions to meet organizational needs and support the clients Information Governance program. Responsible for the discovery, analysis, design, and implementation of suitable solutions that align with business needs and expectations. As an expert in Office 365 and Microsoft Office SharePoint, this role helps the business incorporate the Microsoft-integrated collaborative platforms into their daily operations. The Content Management Consultant is responsible for showcasing for business units and leadership the platform's capabilities to solve real problems and help their business run efficiently. Must be a highly collaborative team player with proven abilities to bolster teams and individuals and bridge the gap between Technology Services and the clients Business Units, both delivering on and managing the expectations of the end user. DUTIES & RESPONSIBILITIES: • Consult with business unit customers on the design and implementation of solutions based on Microsoft Technologies, particularly SharePoint and Office 365. • Build relationships with departmental customers to understand needs and develop solutions. Work with Technology Services as a departmental advocate spearheading ideas and implement solutions. • Determine business requirements to support the creation of project plans and timescales of delivery, implementation, and configuration of deliverables. • Understand the organizational/department(s) vision and delivers customer-focused presentations and workshops demonstrate options, and manage and define milestones, deadlines, and scope of projects. • Research and collect detailed technical and user requirements, work with others to analyze the collected requirements, translate needs into programmable solutions, and ensure the identified solutions meet expectations and needs. • Manage the information governance, records management, and eDiscovery components within Microsoft 365 Purview Compliance Center. • Work with Technology Services and business unit customers to research, construct, design, test, and implement systems that enable, and support business functions and technical environment needs. • Design, erect, test, and implement the basic integrated solution and the distributed computing solutions on behalf of the business. • Test and monitor design solution performance and identify and resolve the system problems on behalf of the business. • Establish, implement, and maintain client's records management processes for the capture, classification, accessibility, protection, retention, and defensible disposition of records and information. • Perform other job-related duties as assigned. KNOWLEDGE SKILLS AND ABILITIES • End to End Records Management in Microsoft 365. • Ability to translate business needs and requirements to viable technology solutions • Excellent interpersonal skills with the ability to develop strong customer relationships • Information Governance standards, principles, and best practices. • Proven analysis skills with the ability to work with a customer to understand needs and requirements • Skilled in defining an appropriate solution and oversee the delivery of a solution • Excellent verbal and written communication skills • Must have a team-oriented attitude to train others involved in the program, and a professional demeanor This position reports to the Director of Information Governance.

My client is seeking an experienced and motivated IT Operations Manager to join their growing team. In this position, you will report directly to the IT Director and play a key role in shaping the IT Operations across the US and Canada. Key Responsibilities: Manage and coordinate IT Operational Staff throughout the US and Canada. Establish and build our IT Operations Team. Collaborate closely with the IT Director, Director of IT Development, IT Operations Manager LATAM, and Group IT Operations Director in Europe. Oversee the management and distribution of Service Desk tickets (Levels 1, 2, and 3). Handle hardware procurement, setup, and decommissioning. Ensure all IT assets are accurately recorded in Jira Asset Manager. Manage projects and track progress using Jira. Maintain thorough documentation of all processes in Confluence, ensuring adherence to global IT operational policies. Participate in mergers and acquisitions across the US & Canada. Required Skills & Experience: Proven experience in team management, escalation management, and service provider management. Strong background in order, invoice, and license management. Skilled in central consolidation of IT projects and understanding project interdependencies. Experience implementing corporate guidelines and ISO processes. Completed degree in Computer Science or comparable training/experience. Managerial experience in IT support and infrastructure. Demonstrated ability in project management and leading teams. Strong communication and teamwork skills with a hands-on approach. Broad IT operations knowledge, with experience in Microsoft RDP, Azure, Networking, and Atlassian Jira. If this role looks of interest and you're currently looking for your next opportunity, then please send your CV and call for more information. This is a fantastic client, and they are looking to get someone on board ASAP.

Be your best self - join the team at Coldwater Creek & Soft Surroundings! We believe that every woman - at every stage - should look and feel her very best. Like her, our brand is rich with spirit and promise. We're committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self. We feel the same way about our team. At Coldwater Creek & Soft Surroundings, we have many exciting and rewarding career opportunities at all levels. We're an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service. Benefits and perks: Medical, dental, and vision insurance on the first of the month following start date Competitive salaries Hybrid- remote/in-office work model 401(k) Retirement Plan Match Employee discounts Generous PTO, paid holidays, and sick time off Coldwater Creek and Soft Surroundings have an amazing opportunity for an IT Director of Project Management to join our team. In this role, you will be responsible for overseeing a portfolio of projects related to all IT areas, including Infrastructure, Dynamics 365, data warehouse, and business intelligence development. You will manage a small team and multiple complex technical projects for a maturing cross functional team. You will be responsible for maintaining project costs, scheduling, and quality assurance, plus all components of monthly planning to include initiating, executing, monitoring, reporting, and closing out of an assigned portfolio of projects. As a key member of the IT team, this position reports to our Chief Technology Officer. Responsibilities Lead and oversee the planning, execution, and delivery of company-wide technology and business projects Collaborate with executive and departmental leadership to prioritize project portfolios and align with business objectives Establish project governance frameworks, tools, and best practices to support consistent project delivery Manage a team of project managers, providing direction, coaching, and performance feedback Ensure adherence to project scope, timeline, budget, and quality standards across all initiatives Develops and delivers weekly progress reports and escalates progress delays to leadership Lead by example: Promote Agile and hybrid SDLC methodologies to ensure that the daily standups, sprint planning, retrospectives, and monthly project portfolio is constantly up to date and aligned with the business priorities Drive accountability and communication across internal teams, third-party vendors, and cross-functional business units Proactively identify risks and implement mitigation strategies to maintain project integrity and outcomes Partner with IT leadership and PMO to evolve and optimize project intake and prioritization processes Develops and delivers presentations to key stakeholders as needed Other duties as assigned Requirements 8+ years of progressive project/program management experience, with at least 3+ years in a leadership role Proven success leading large-scale enterprise initiatives, ideally within a retail, eCommerce, or consumer goods environment Strong background in eCommerce platforms, ERP systems, business intelligence, and enterprise system implementations (preferably Dynamics 365) Experience managing a team of project managers and building scalable project delivery capabilities Deep knowledge of project management tools and methodologies (Monday.com, Jira, MS Project, Agile, Waterfall) Has a thorough understanding of business process, resulting data flow, and supporting system properties Bachelor's degree in Information Technology, Business, or related field required PM Certification (SCRUM, PM, Six Sigma, etc..) a plus Excellent leadership, communication, and stakeholder management skills Ability to lead with a balance of strategic vision and hands-on execution in a fast-paced environment Must be able to read, write, and speak English fluently

A leading nationwide law firm is seeking a forward-thinking Chief Technology Officer (CTO) to oversee firmwide technology strategy, infrastructure, and security from its Miami headquarters. The CTO will guide all IT functions, align technology initiatives with business goals, and drive innovation to enhance efficiency, compliance, and client service across multiple offices. Responsibilities Lead and implement the firm's technology vision and strategic roadmap. Oversee firmwide IT infrastructure, security, and system operations. Direct cybersecurity programs, risk management, and data protection. Manage IT budgets, vendors, and enterprise-level projects. Supervise and mentor IT managers and technical teams nationwide. Partner with leadership to identify and deploy technology that advances business goals and client service. Requirements IT background in a law firm required. 7+ years of progressive IT leadership experience, including 3+ years in a senior management role. Strong understanding of Microsoft environments (Office 365, Azure AD) and legal software (iManage, NetDocuments, Elite 3E, etc.). Bachelor's degree in IT or related field required; advanced degree or certifications (CISSP, PMP, etc.) preferred.

. 2 to 3 days in the office in Bonita Springs, FL Technical Skill Set. They would like someone who knows a little bit about everything and can refer it out to the proper groups. Example: The client has a dedicated Network and Active Directory Group. The IT Infrastructure Manager will need to know enough to explain the issue and get it to the right person/group. AWS and any certifications would be helpful. Everything is moving to AWS, and they have a significant backlog. The IT Infrastructure Manager role involves managing IT operations, which includes System Administrators and IT Coordinators. The IT Infrastructure Manager will implement IT service management practices based on the ITIL methodology, ensure effective daily IT operations, and manage critical infrastructure processes, including Pathing, Backup, and Disaster Recovery Planning (DRP). Responsibilities also include vendor management, budget oversight (OPEX and CAPEX), leading local projects aligned with business unit priorities, and coordinating inter-GT activities related to Security and Architecture. Also, the IT Infrastructure Manager will facilitate the regional rollout of global projects and initiatives, driving IT excellence to support organizational goals. Responsibilities: Plan, organize, coordinate, and direct operations, security, network, systems, and application deployment (cloud and on-premise), along with service desk and support functions for the IT Infrastructure department. Develop improvements to enhance hardware and network architecture, system methodology, and project governance. Collaborate with the Security and Development teams to assess information security risks and ensure compliance with standards and policies. Create and manage the IT department's annual expense and investment budget, negotiating with external providers to safeguard company interests and ensure SLAs. Oversee the development of requirements and specifications, ensuring compliance with PCI and SaaS regulations. Lead the IT infrastructure team in implementing technical solutions, secure installations, and design reviews. Ensure service management based on ITIL methodology and oversee daily IT operations and support. Manage key IT infrastructure processes such as Pathing, Backup, and DRP, along with vendor and budget management (OPEX and CAPEX). Requirements: Bachelor's degree in Engineering, Computer Science, Information Technology, or related field. An equivalent combination of education and experience will be considered. 3 to 6 years as an Infrastructure Lead or Manager managing Windows and Linux Servers. Experience managing an AWS environment Work in a matrix environment and transnational companies. Demonstrated leadership skills, with the ability to provide strategic direction, collaborate with cross-functional teams, and manage a diverse IT workforce. Demonstrated leadership in troubleshooting and problem-solving: Proven ability to lead teams in identifying, analyzing, and resolving complex issues promptly. Foster an open environment for collaboration and creativity, encouraging team members to contribute ideas and solutions to overcome challenges effectively. Knowledge of industry best practices, emerging technologies, and trends related to IT operations, security, and compliance.

The IT Operations Manager will lead the day-to-day delivery of IT services, including service desk, field support, endpoint lifecycle, patching, and device management. This role ensures ITIL process compliance, SLA adherence, and provides hands-on escalation for network and telephony issues while managing a team of supervisors and technical staff. Key Responsibilities Manage and coordinate technical team activities, including scheduling, monitoring, and incident response. Ensure operational coverage and SLA compliance. Oversee endpoint lifecycle: imaging, deployment, patching. Govern ITIL processes (incident, problem, change, request). Provide advanced troubleshooting for network and telephony. Lead, mentor, and develop supervisors and technical staff. Ensure compliance with policies, standards, and regulatory requirements. Support integration of new technologies and enterprise-wide rollouts. Input into disaster recovery and business continuity planning. Travel to multiple sites (25%-40%). Must-Have Skills ITIL process ownership & SLA governance. Leadership experience managing supervisors and technical teams. Endpoint lifecycle management. Advanced network/telephony troubleshooting. Multi-site field services management. Nice-to-Have Skills ServiceNow administration/reporting. Intune Autopilot / MECM expertise. Government/regulatory environment experience. Disaster recovery/business continuity planning. Education & Experience Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Minimum 7 years in IT operations, including team management.

About the Role We are seeking a skilled and proactive IT Operations Specialist to support our company's technology infrastructure and ensure the reliable performance of our IT systems and data center environment. This role combines hands-on technical support with ongoing data center maintenance to guarantee optimal uptime, security, and service quality across the organization. Key Responsibilities Provide first- and second-level support for hardware, software, network, and user-related issues. Monitor system performance, perform preventive maintenance, and resolve technical incidents promptly. Ensure the reliability and security of servers, storage systems, and network devices within the data center. Execute routine data center operations, including hardware installations, patching, cabling, and inventory management. Support IT infrastructure upgrades, deployments, and migrations in coordination with internal teams and external vendors. Maintain up-to-date documentation of infrastructure assets, configurations, and support procedures. Participate in on-call rotations to handle after-hours incidents and scheduled maintenance activities. Ensure compliance with company IT policies, backup strategies, and data protection standards. Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. 3+ years of experience in IT support, system administration, or data center operations. Strong knowledge of Windows/Linux systems, virtualization (VMWare and Proxmox), and networking fundamentals. Hands-on experience with hardware installation, cabling, server racking, and monitoring tools. Familiarity with Active Directory, ITSM platforms (e.g., ServiceNow), and backup/recovery systems. Strong analytical, troubleshooting, and communication skills. Ability to work independently and manage multiple tasks under time pressure. Nice to Have Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate, or VCP. Experience supporting cloud or hybrid infrastructures. Sophos XGS Firewall knowledge What We Offer Dynamic and collaborative work environment. Opportunities for professional development and certification. Competitive compensation and benefits. If you think you can meet our requirements, please send you resume to ********************************** We look forward to meeting you asap!

Director of Digital Technology & Product Strategy Employment Type: Full-Time Level: Director / Senior Leadership We are seeking a strategic and innovative technology leader to drive the vision, roadmap, and execution of digital business products across the organization. This role is responsible for enabling digital transformation, optimizing technology investments, and delivering high-performing digital solutions that enhance business operations. The ideal candidate is a forward-thinking technologist with strong leadership, communication, and business partnership capabilities. Key Responsibilities Strategic Leadership & Roadmap Development Develop and execute a long-term vision, strategy, and roadmap for digital business products. Serve as a catalyst for digital transformation, guiding the organization toward modern, high-impact technology solutions. Ensure digital products are reliable, high-performing, and aligned with business priorities. Identify productivity improvements, cost efficiencies, and opportunities to increase the value of the digital technology portfolio. Partnership & Business Engagement Build and maintain strong relationships with business leaders to gain support for transformation initiatives. Partner with business stakeholders to develop solution concepts, assess opportunities, and build business cases for new technology investments. Oversee the launch and adoption of digital products to ensure meaningful impact across the organization. Team & Vendor Leadership Lead and mentor a high-performing technology team, supporting their professional growth and aligning their efforts with organizational goals. Manage external vendors and partners involved in product development, implementation, and support. Oversee budget planning, product portfolio management, and KPI performance tracking. Required Skills & Competencies Customer-Centric Mindset Focus on understanding internal and external customer needs to ensure digital solutions create measurable value. Communication & Influence Strong communication and persuasion skills; able to negotiate, influence stakeholders, and build consensus across the organization. Skilled in overcoming communication barriers to drive mutual understanding. Business Acumen Understand core business processes and the financial, social, and operational impact of technology decisions. Ability to map workflows and identify opportunities for continuous improvement and efficiency. Technical & Strategic Expertise Strong understanding of IT functions, cloud technologies, infrastructure trends, and digital architecture. Demonstrated strategic thinking, with the ability to distinguish between tactical and long-term initiatives and translate strategy into execution. Promote simplicity, agility, and rapid ideation in team operations. Global Perspective & Accountability Ability to operate effectively in a global organization and leverage cross-border expertise. Take ownership of goals and outcomes while holding the team accountable for organizational objectives. Analytical & Problem-Solving Skills Strong analytical abilities and comfort dealing with complex data, business economics, and financial analysis. Capability to propose alternative approaches for complex problems or ambiguous environments. Supplier & Partner Management Experience in managing external suppliers for discovery, modeling, implementation, and ongoing support. Qualifications Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or equivalent experience. 10+ years of experience in programming, systems analysis, or implementation. 5+ years of experience leading or managing teams. Experience in the manufacturing industry is a plus. Background working with business processes such as Commercial, Supply Chain, or Industrial operations. Knowledge of IT processes including development, infrastructure, security, governance, and technologies such as Cloud, Big Data, APIs, AI, and GenAI. Expertise in Agile methodologies, Project Management, Product Development, and innovation processes.

BUGATCHI's South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following: Ensuring high reliability and performance of the network, infrastructure and internet. Help support data security and risk management protocols. Developing and maintaining a culture of the highest customer service and user satisfaction. Significant attention to new systems training and change management. Provide IT system support including, installation, engineering, implementation, training, systems administration, and for several areas including: Applications and PC Desktop Systems/ Mac Computers, Apple Business Manager, Office 365 Administration, Printer Support/RFID Printing, Data loss prevention, LAN/WAN Network Services, Warehouse Management Solutions, CRM Solutions, Help Desk Operations/Customer Support and Telephone Systems. Takes steps necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies. Assist with IT vendor relationships. Develop a continuous improvement focus of IT operations. Work closely with business leadership team to understand & anticipate their needs to continuously assess & help plan for efficient & cost-effective technology solutions infrastructure. Deploys/implements new technology. Qualifications: 3 or more years' experience in a Systems Administration role. Up to date knowledge of current technology and proficiency in IT best practices. Proven ability to deliver a customer-centric IT function. Ability to work collaboratively in teams and with executive management in a fast paced, robust environment Excellent written and verbal communications skills. Candidates must be legally authorized to work in the United States. Unfortunately, due to the receipt of a significant number of applications, only selected candidates will be promptly contacted to proceed with our interview process and, therefore, we will be unable to respond to email, fax and telephone inquiries regarding your application status. Thank you for your submission and interest in joining BUGATCHI.

Job Title IT Technical Support Technician Department Information Technology Employment Type Contract Assignment Dates January 2, 2026 through May 1, 2026 Four month contract Job Summary The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization. Key Responsibilities Provide excellent customer service to all internal users Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users Install, maintain, troubleshoot, and upgrade laptop hardware and software Perform laptop imaging and deployment Provide remote support using tools such as RDP and AnyDesk Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery Deliver white glove support to executives, VIPs, and senior leadership Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone Track, follow up, and resolve support requests in a timely manner Manage and support a ticketing queue including ticket documentation and prioritization Contribute to knowledge transfer activities and internal knowledge base documentation Support large meetings, all hands sessions, town halls, and internal events Assist with internal asset management and inventory tracking Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment Support internal IT initiatives and project based work as assigned Perform additional duties as needed based on business needs Minimum Qualifications • Bachelor's degree in computer science or a related technical field • Three or more years of IT technical support experience • Strong proficiency in written and verbal English communication • Ability to clearly explain technical concepts to both technical and non technical users Areas of Expertise Required • Strong understanding of corporate IT infrastructure and end user technology environments • Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu • Hands on experience supporting audio visual and conferencing technologies

We're looking for a proactive and innovative Senior Business Analyst to help advance the firm's expanding artificial intelligence strategy. This position partners directly with the Director of BPM and AI to understand business needs, evaluate and recommend AI-driven solutions, deliver training programs, and champion adoption efforts across the company. The ideal candidate will act as the key connector between business units and technical teams, ensuring AI initiatives are effective, scalable, and aligned with organizational objectives. Primary Responsibilities Collaborate with leadership to identify and prioritize opportunities to apply AI across systems and business processes. Coordinate with internal teams to embed AI solutions into day-to-day workflows and assess third-party offerings for potential integration. Create and facilitate AI and Generative AI learning sessions to help employees effectively use emerging tools. Lead hands-on workshops and Q&A sessions to encourage company-wide adoption and confidence in AI capabilities. Build and present demonstrations, mock datasets, and sample scenarios to showcase AI use cases for senior executives and clients. Measure performance and business impact of AI initiatives through reporting and analytics, emphasizing value and return on investment. Produce clear documentation, user guides, and reference materials to promote consistent AI practices across departments. Manage and maintain an organized archive of AI-related resources, including project documentation, vendor reviews, and success stories. Qualifications Bachelor's degree in Business, Computer Science, Information Systems, or a related discipline. 2-4 years of experience in business analysis, data analytics, or technology implementation. Direct experience working with Generative AI tools and prompt development to address practical business challenges. Strong communication and presentation skills with the ability to simplify technical AI concepts for non-technical audiences. Proven ability to gather requirements and partner with developers or vendors to deliver impactful technology solutions.

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company's Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude. Primary Responsibilities: Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements. Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities. Translate business requirements into functional specifications. Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives. Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities. Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems. Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle. Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space. Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well. Education/Experience: Bachelor's degree in Business Administration, Information Systems, or a related field Required Qualifications/Skills: Must be highly organized with the ability to set priorities and be a team player with a team-first attitude Proven experience as a Functional Analyst or Business Analyst in sales and service, customer-centric areas or ERP projects Strong understanding of sales and service practices and processes Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred Hands-on involvement in full-cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred Familiarity with Microsoft Dynamics 365 platform Proficiency in process mapping, requirements documentation, and solution design Experience with data analysis and reporting tools is a plus Proven abilities to take initiative and be innovative Proactive in learning and highly self-motivated Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment Excellent organizational and project management abilities Exceptional interpersonal, verbal, and written communication skills along with strong analytical skills required Must be able to comprehend, speak and write the English language Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Based in Hollywood, FL, Sintavia, LLC designs and additively manufactures critical components for the Aerospace, Defense, & Space industry. We are seeking a career-minded individual for the position of IT Operations Analyst, preferably someone who is looking for long-term growth and potential. In addition to the below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must! SUMMARY: Specializes by platform or application and is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational goals. DUTIES AND RESPONSIBILITIES: Analyze and provide solution to low complexity and routine computer issues Work together with vendors to aid repairs of hardware, i.e., printers, laptops, and desktops Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions Oversee the Incident, Problem, and Change management processes Identify incident trends; recommend and implement improvements to reduce volume Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems Keep Operations team up to date with new implementations and technologies Establish clear communication channels for feedback from customers, peers, and cross functional teams Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions Make certain that technology solutions adhere to quality standards Collaborate with the project teams to review or inspect work to guarantee their quality Assist in other tasks as required QUALIFICATIONS: Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience. Demonstrated ability to balance department efficiency and service excellence. Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively. Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers. Demonstrated ability to work well with cross-functional groups. Self-motivated, able to multi-task, and detail oriented. Strong organizational, analytical, problem-solving and decision-making skills. Able to maintain a professional demeanor and a polished professional appearance. Background checks will be completed on all candidates considered for hire. REQUIREMENTS: Working knowledge of systems architectural concepts and methodologies; infrastructure platforms and their application; business processes, process analysis/management, and IT requirements and IT managed services It is also important that they can manage Critical Incident and Change Management SLA's with Service Provider, and can also manage and implement process improvements in NOC/SOC (network/security operation center) Working knowledge of networking; can write Technical Specs and provide Level1 application Support (Client/Server) Must have the required technical skills to identify system problems, as well as seek out ways to improve processes Must be able to learn procedures quickly and be a team player Easily adapt to new organizations / technical environments Ability to handle and prioritize multiple tasks Project management on small to medium projects Must be able to perform a variety of routine tasks and demonstrate a good working knowledge of equipment, procedures and working with common hand tools PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to sit, walk, stand, bend, stoop, kneel or crawl Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Frequently required to lift/push/carry items up to 50 pounds Work on Specialized equipment WHY SINTAVIA: We offer a comprehensive compensation and benefits package and the tools you will need to be successful, including: Medical, dental, and vision plans after 30 days Paid PTO and holiday Paid life and long-term disability insurance 401(K) retirement plan and matching program We provide a safe, fun, exciting and collaborative workplace, where growth and advancement opportunities abound. Sintavia is an equal opportunity employer and a drug free workplace. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a 6 month temp to Perm The onsite Warehouse IT Service Support II role is essential for delivering high-quality IT support to users, Key Responsibilities: Provide comprehensive hardware support for RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms Handle user access requests and issues Support internal systems and applications This role demands a proactive approach to problem-solving and a commitment to maintaining the highest standards of IT service delivery. Essential Duties & Functions Job requires worker to be on-site being dependable and reliable. Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible. Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation. Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements. Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes. Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices. Respond to IT service phone calls, emails, and IMs promptly. Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required. Perform other duties as assigned. Knowledge, Skills, and Abilities Technical Proficiency: Knowledge and hands-on experience with a variety of hardware devices, including RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms. Operating Systems: Proficient in both Windows and Linux operating systems. Communication Skills: Strong communication skills, both written and verbal, with fluency in English. Strong customer service skills Solid skillset in planning, organization, analytical thinking, and problem-solving. Solid skillset in relationship building, taking ownership of tasks and projects, and effectively communicating technical ideas and concepts in a user-friendly manner. Problem-Solving Abilities: Proactive approach to solving technical problems, conducting efficient research, and adapting to rapidly changing environments and priorities. Teamwork and Independence: Ability to determine and prioritize when to work independently or within a cooperative team environment, helping to accomplish shared goals. Physical Demands While performing the duties of this role, the employee is frequently required to use their hands to handle or feel objects, tools, or controls, and to talk and hear. The role necessitates standing, walking, reaching with hands and arms, as well as stooping, kneeling, crouching, or crawling. The employee must possess the ability to lift and/or move objects weighing up to 50 pounds. Specific vision requirements for this job include close vision, distance vision, and peripheral vision. The noise level in the warehouse environment can be loud, and quiet in other settings. Qualifications & Requirements Education (preferred but not mandatory): Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications. 3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements. Mandatory use of safety shoes.

Minimum of 4 years' experience in complex organization or equivalent Strong stakeholder management skills and experience. Responsible for site Information Risk Management (IRM) compliance and actively driving remediation of local vulnerabilities and non-compliance. Escalating site IT problems and business impact to Site Operations Lead (SOL) and/or IT Partners Strong communication and analytical skills. Skilled in systematically troubleshooting complex issues to a root cause and reporting out to stakeholders in business language Skilled in investigating and fixing complex issues across organizational boundaries, including vendors Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding) Strong relationship and influencing skills with people at all levels in the organization and in diverse cultures. Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IT skills. Working knowledge of ITIL Foundations Ability to work effectively and maintain composure under pressure Fluent in English, spoken and written

Project Manager (IT) - Contract 📅 Duration: 6+ Months About the Role: We're looking for an experienced IT Project Manager to lead multiple technical projects, ensuring timely delivery and adherence to best practices. This role involves managing documentation, processes, and project guidelines while collaborating with engineering, vendors, and stakeholders. Key Responsibilities: Manage end-to-end technical projects with minimal oversight. Coordinate with teams using Agile, Waterfall, Kanban, and Scrum methodologies. Maintain project dashboards and boards in Jira, ServiceNow, SharePoint, Confluence. Prepare project charters, kick-off presentations, and status reports. Identify risks, constraints, and process improvement opportunities. Required Skills: 3-5 years of IT project management experience in enterprise environments. Strong organizational, communication, and documentation skills. Familiarity with project management tools (Jira, ServiceNow, SharePoint). Ability to manage large projects independently. Preferred: College degree or relevant certifications. Experience with contractual scope extraction and data visualization. Local candidates only. Hybrid schedule with flexibility for onsite work in Midtown Atlanta. Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

Title: Network Manager Employment Mode: Full-time Work Mode: On-site (5 days a week) What You Will Do Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives. Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards. Partner closely with executive leadership and cross-functional teams-including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units-to shape technology strategy, architecture decisions, and enterprise initiatives. Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams. Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs. Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments. Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive-ready insights and recommendations to IT leadership. Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root-cause analysis. Lead critical problem investigations and cross-departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness. Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi-vendor ecosystem. Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives. Mentor, coach, and develop high-performing network and voice engineering teams; create succession plans and promote continuous professional growth. Requirements Technical: 10+ years of relevant work experience in network and voice solutions Technical experience in network, VoIP, data center, and wireless in an enterprise environment Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networking Experience with Cloud Services, including AWS, OCI and Azure including VPC's, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud-based workloads. Experience leading projects developing and/or deploying network infrastructure Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs Experience with routing protocols (BGP, EIGRP) Experience with SD-WAN solutions Experience with migration of on-prem Voice to UCaaS Experience with Layer 7 / Application layer firewalls including Rulesets, ACL's & troubleshooting application workloads on the network. Experience with iSCSI & SAN / Storage. Experience migration from On-Prem Solutions to Cloud platforms Experience with Telecom & Circuit management Excellent troubleshooting skills & problem resolution ITIL certification preferred Ability to work on-call, nights, and weekends as needed for operations & projects. Ability to travel up to 25% as needed for project delivery. Ability to lift up to 50 pounds. Leadership & Administrative Experience negotiating & reviewing SOW's with vendors Experience managing Lev 1 incidents Experience negotiating renewals with vendors. Experience building cost model justification for new technologies & initiatives. Experience running RFP's & overseeing the selection process for new technologies & partners. Experience managing KPI's, Metrics, & SLA's for the team's performance. Education: Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience. An advanced degree is preferred. Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred Skills Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C-suite. Superior documentation, process improvement, and analytics skills. Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.

Full-Time, Salary Range: $85,000 - $105,000 / year. US citizens only. This is not a work-from-home position and is located in Altamonte Springs, Seminole County, Florida. Please do not apply if the commute is inconvenient for you. Blacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations supporting Windows Server, Apple Mac, networking equipment, M365 Cloud family of products and business process consulting. If you are passionate about IT and want the opportunity to expand your experience with M365 Cloud, Windows Server and Meraki network administration, Blacktip is the place to grow. Duties and Responsibilities: Advanced technical skills: Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS) Install, configure, and maintain network architecture using Meraki networking equipment. Create and manage user accounts, permissions, and access control across Windows, mac OS, and M365 cloud environments. Stay up to date with Windows, mac OS, Meraki Networks and cloud technologies, ensuring adherence to best practices. Automate administrative tasks through PowerShell, Bash, or Python scripting. Administer virtualized environments (VMware, KVM, and Hyper-V). Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness. Provide upgrades to system configuration standards, hosted and cloud applications. Troubleshoot hardware, software, connectivity, security, and mobile device issues. Standard skills Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets. Build ongoing relationships with the technical team and client base. Train, coach, and mentor the technical team. Develop a strong understanding of internal and customer requirements and processes. Enhance the existing robust service delivery workflow and serve as the primary escalation point. Maintain an understanding of cybersecurity and information protection standards. Demonstrate adaptability and flexibility in a fast-growing environment by embracing new technologies, tools, processes, and policies. Document processes, configurations, and troubleshooting steps for knowledge transfer and operational continuity. Other duties as assigned. Know when to ask for help. Qualifications 10+ years' experience in desktop, network, and Windows server management. 7+ years' experience in M365 administration. Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS). Experience with log management and monitoring tools: Syslog, Windows Event Viewer). Experience designing and deploying wired and wireless networks. Systems Administration in iOS, mac OS and Windows mixed environments. Scripting proficiency in PowerShell. Networking proficiency: DNS, DHCP, routing, VLANs. Certifications Cisco Meraki Network Operator (CMNO) or equivalent Microsoft 365: MS-900, MS-700, MD-102, MS-102 Network+, Security+, CISSP Behavioral Metrics You are highly conscientious and sweat the details You honestly know how to think critically You would rather work alongside others and grow, although you can tackle challenges on your own Agile and Kanban methodologies are not foreign to you Education A college degree is preferred. Ten or more years of experience if no college degree. Job Type: Full-time Benefits: 401(k) + matching Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Performance bonus Schedule: 8-hour shift Education: Bachelor's (Required) Experience: IT systems support: 10 years (Required) Language: English is your first language (Required) License/Certification: MS-900 (Required) Ability to Commute: Altamonte Springs, FL 32714 (Required) Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: IT support: 10 years (Required) Ability to Commute: Orlando, FL 32810 (Required) Work Location: In person