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Senior Manager, Technology Change Risk Oversight
Capital One 4.7
Information technology professional job in Harrisonburg, VA
Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk.
Technology Risk Management (TRM) is a small organization that packs a big punch. The ~100 professionals in TRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.
Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.
As the Senior Manager, Technology Change Risk Oversightyou will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of technology processes, controls, and capabilities, including but not limited to material and high risk technology changes. You will provide subject matter expertise, oversight, and effective challenge of key Technology areas such as cloud services, enterprise architecture, cloud migrations, and overall technology deployments. As part of the second line of defense, this position will also collaborate closely with associates in first line Cyber, Technology, the Lines of Business, as well as other second line of defense risk management offices to perform and support evaluations of the effectiveness of the firm's controls infrastructure and offer independent advice and recommendations regarding ways to further mature the firm's cyber risk management capabilities.
Finally, as a member of a growing organization, you will have the opportunity to shape and further refine your portfolio commensurate with the priorities of the organization and the company. The demands and high-visibility nature of this position requires an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately.
Essential Functions (Responsibilities):
Provide technical leadership in assessing the practices of designing, developing, testing and implementing cloud native solutions to crucial business problems through thoughtful use of industry best practices and Capital One policy.
Evaluate proposed and approved cloud technical solutions for automation, resiliency, performance, scalability, and security including appropriate tradeoffs, risks and opportunities
Evaluate/assess complex technological and business environment migrations to the cloud and integrated end-to-end solution options
Build and maintain relationships with technical leaders, business owners, engineers and other stakeholders to understand and evaluate implementation plans, business priorities and technical solutions to ensure risk are well communicated and understood by the key stakeholders
Keep up-to-date on cutting edge technology, standards, protocols and tools in areas relevant to the rapidly changing environment at Capital One, specifically cloud native architecture, serverless, and emerging AWS services
Demonstrate strong analytical, problem-solving, and decision-making skills
Communicate and drive highly complex technology solutions to broad audiences including executives, business leaders, product managers, legal experts, security specialists and software engineers
Define, structure and plan work independently
Perform independent risk assessment of our cloud environment focusing on architecture, engineering, networking, governance.
Provide expertise and advice regarding the effectiveness of device configurations, IT architecture, or IT engineering solutions
Consult with risk owners on the design and implementation or adjustment of mitigating controls associated with emerging technologies
Draft and publish independent reports for risk owners, senior management, and other stakeholders regarding risks associated with new or emerging technologies
Basic Qualifications:
Bachelor's Degree or military experience
At least 6 years of experience managing, consulting, auditing, or working in the fields of information security or informationtechnology
At least 3 years experience with Public Cloud implementations
Preferred Qualifications:
Master's Degree in Computer Science or in an Engineering discipline
Professional certification (AWS Certified Solutions Architect, AWS Certified Security Speciality, AWS SysOps Administrator, or Certified Information Systems Security Professional (CISSP))
Experience with Information Security at the policy, architecture or implementation level
Ability to communicate clearly and to interact effectively at all levels of the organization, and to influence as warranted and appropriate to drive to consensus
Experience with identifying and communicating key risks related to cloud native implementations and architectures
Experience drafting reports or analytic assessments for senior management
Experience with analysis of emerging threats and reports that describe the implications of threat(s) and opportunities to executives or senior decision-makers
Passion and expertise in cybersecurity and technology risk, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions
Ability to manage multiple high-visibility and high-impact projects while maintaining superior results
Execution oriented and a self-motivator
Experience with threat modeling frameworks (STRIDE, OWASP Top 10, MITRE ATT&CK)
Familiarity with controls and control frameworks ( NIST Cybersecurity Framework, NIST 800-53, CIS Top 20, ISO, COBIT.)
Ability to work independently and in a team, taking a lead role on projects when necessary
Prior experience working in financial services or other highly-regulated sectors
Experience working in a hybrid IT environment that includes both traditional on-premises data centers and public cloud infrastructure (e.g., AWS, Azure, Google Cloud)
Experience with OpenStack
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is Hybrid, with associates expected to consistently spend three days per week in the office.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $229,900 - $262,400 for Sr Manager, Cyber TechnicalRichmond, VA: $209,000 - $238,500 for Sr Manager, Cyber TechnicalNew York, NY: $250,800 - $286,200 for Sr Manager, Cyber TechnicalRiverwoods, IL: $209,000 - $238,500 for Sr Manager, Cyber Technical
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$250.8k-286.2k yearly 1d ago
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Lock Desk - Disclosure Desk Analyst - Available January 2026
Burke & Herbert Bank 4.4
Information technology professional job in Moorefield, WV
Summary/Objective
Provides rate lock support to mortgage loan origination staff and loan processors. Ensures any rate lock request is executed in a timely and efficient manner and continuously updates staff regarding rate locks on specific loan packages.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain all lock request changes, reconciliations and extension requests.
Communicate with the Loan Officers to accurately prepare disclosures.
Monitor loans for potential TRID compliance violations.
Manage lock desk email queue.
Provide customer support to Loan Officers on their lock/extension requests.
Complete file review on each loan and issue disclosures for initial loan applications, Change in Circumstances, and initial closing disclosures.
Ensure all eligible fees are collected from customers.
Reconcile GLs for fees charged to customers.
Other Duties
* Other duties as assigned.
Skills/Abilities
Strong quantitative aptitude with good attention to detail.
Ability to provide excellent customer service in person and on the phone.
Ability to handle stressful situations in a calm and courteous manner.
Ability to communicate effectively, both verbally and in writing.
Excellent record-keeping and file management skills.
Knowledge and experience using Automated Underwriting System (AUS), MS Word, Excel, Outlook
Knowledge of basic accounting processes and procedures.
Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements a plus.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.
Travel
Limited local travel may be required for this position.
Education and Experience
* Bachelor's degree in Accounting, Finance or related field or equivalent related work experience required.
Equal Employment Opportunity/M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$22k-28k yearly est. 5d ago
Information Technology Support Engineer
Teceze
Information technology professional job in Charlottesville, VA
Job Description: IT Support Engineer
Full Time
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
$68k-96k yearly est. 1d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Information technology professional job in Harrisonburg, VA
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$43k-77k yearly est. 7d ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Charlottesville, VA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$57k-82k yearly est. 19d ago
Install Specialist / IT Certified Professional
Stratacuity
Information technology professional job in Charlottesville, VA
Apex Systems is currently hiring for Install Specialist / IT Certified Professional with a global leader in technology solutions and professional services. If you are interested, please apply here or email an updated copy of your resume to Alyssa Eady at [email protected].
Project Details / Mission Supported:
Our client delivers mission-critical IT services to U.S. government agencies, defense, and intelligence communities, as well as commercial clients worldwide. This will be a 3rd shift work schedule - 12 Midnight - 8 AM, Monday - Friday.
* Installing, maintaining, and troubleshooting PC hardware, software, and peripherals.
* Performing network monitoring, operations, and routine maintenance.
* Supporting end users with hardware/software needs and training.
* Applying updates, patches, and preventative maintenance for systems.
* Diagnosing and resolving hardware/software issues using automated tools.
* Assisting with minor system tasks and field service support.
Education: Associate's Degree with 7+ years of experience, or Bachelor's Degree with 5+ years of experience
Required Skillset:
* Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
* Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success
* Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
Required Certification(s):
* DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
* IAT II 8570/8140 Baseline Certification Security+ or equivalent
* Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc.
Location: Charlottesville, VA
Onsite expectation: Monday - Friday, 12 Midnight to 8 AM
Clearance Level: TS/SCI Clearance level
Salary/Pay range: $34.56/hr. plus paid Federal Holidays, paid sick leave and 2 weeks of PTO after the first year on contract
PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense TS/SCI security clearance as a condition and continuation of employment*
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employee Type:
Contract
Location:
Charlottesville, VA, US
Job Type:
Date Posted:
October 22, 2025
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$34.6 hourly 2d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Information technology professional job in Waynesboro, VA
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$59k-85k yearly est. 22d ago
Helpdesk Support Specialist I
Cadence Inc. 4.7
Information technology professional job in Staunton, VA
Job Description
The Helpdesk Support Specialist provides technical assistance and support to end-users experiencing issues with computer systems, software, hardware, or other technology-related problems. The primary goal of this role is to help users resolve their issues quickly and ensure they can effectively use the organization's technology resources. This position will sit in our Staunton, VA office onsite, Monday-Friday, 8am-5:00pm (1 hour for lunch).
Essential Duties & Responsibilities
Issue Resolution: Diagnose and troubleshoot technical problems reported by users, providing effective solutions or workarounds.
Customer Assistance: Offer guidance and support to end-users, helping them understand and use software applications, hardware devices, and technology tools.
Communication: Clearly communicate technical information to non-technical users in an understandable manner, both verbally and in writing.
Ticket Management: Record, track, and manage technical issues through a ticketing system to ensure timely resolution of all reported problems.
Remote Assistance: Provide technical support remotely via phone, chat, or remote desktop tools for users in various locations.
Documentation: Create and update user guides, FAQs, and troubleshooting articles to help users independently resolve common issues. Maintain compliance with policy and standards
Training: Conduct basic training sessions or user orientations to enhance understanding of technology systems and reduce recurring issues.
Escalation: Escalate complex or unresolved issues to higher-level IT support teams or specialists when necessary.
Continuous Learning: Stay informed about emerging technologies, tools, and troubleshooting methods to provide effective and up-to-date support.
Security Awareness: Apply basic security principles and assist users with security-related concerns.
Knowledge Base Management: Develop and maintain a knowledge base of common issues and resolutions.
Adaptability: Learn and adapt quickly to new technologies, tools, and processes as the IT environment evolves.
Time Management: Prioritize and manage multiple support requests effectively to maintain service levels.
Soft Skills: Demonstrate patience, empathy, and professionalism, especially when assisting frustrated or stressed users.
Scripting & Automation (Preferred): Basic understanding of scripting languages or automation tools to streamline repetitive tasks.
Physical Requirements: Ability to install, move, setup software and set up computer equipment on the manufacturing floor, office setting and in other work areas as needed. May require bending, lifting up to 20lbs, or standing for extended periods.
Qualification
1-2 years of hands-on experience in IT support, helpdesk, or technical assistance role.
Associate's degree in InformationTechnology, Computer Science, or a related field.
Strong problem-solving, communication, and customer service skills.
Familiarity with ticketing systems and remote support tools.
Basic knowledge of networking, operating systems (Windows), and common office software.
Experience with Comptia A+, Active directory and Office 365 from an administrative side is a plus.
$49k-66k yearly est. 11d ago
Seasonal, Operations Technical Specialist
H&R Block, Inc. 4.4
Information technology professional job in Harrisonburg, VA
Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'llā¦
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team...
Education:
* High school diploma or equivalent
Work Experience:
* Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
* Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
* Must have reliable transportation to travel between office locations as required
* Must be able to work independently
* Must be able to lift 55 pounds
* Demonstrated decision-making, analytical, and problem-solving skills
* Demonstrated organization, prioritization, and project coordination skills
* Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
* Effective time management and multi-tasking skills
* Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'llā¦
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
$67k-91k yearly est. Auto-Apply 27d ago
IT Service Technician
Govcio
Information technology professional job in Harrisonburg, VA
GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Harrisonburg, VA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Recommend systems modifications to reduce user problems.
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Install operating system patches, upgrades etc. via SCCM Software Center
Provide remote support services for telework/home users.
Help ensure user applications work over VPN and/or Citrix.
Manage user relocation requests.
Ensure devices are properly encrypted.
Local On-Site Cabling.
Provide on-site support for enterprise groups such as the network and security operation centers.
Restart network equipment, including switches and routers as directed by enterprise networking.
Replace defective network equipment.
Wireless Services
Assist users with mobile communication devices.
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
Asset Inventory Support
Assist with physical inventory as needed.
Assist with receiving and receipting property.
Disposal Preparation Support
Process computer equipment for disposal.
Ensure disposal policies are properly employed.
Ensure all devices are fully wiped of information before leaving the facility.
Video Conferencing and Audio/Video O&M
Troubleshoot system problems.
Work with support staff for remote troubleshooting and repairs.
Assist in setting up presentation devices and video conferencing units.
Support pre/post application releases.
Gather analyze, and report end-user support trends.
Assist tier 1 Service Desk with answering user calls.
Other duties as assigned.
Qualifications
Required Skills and Experience
High School with 0-3 years (or commensurate experience)
Clearance: Top Secret
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Preferred Skills and Experience
Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+
Clearance Required:
Must be able to obtain and hold a Top Secret Clearance.
#ASG #NEON #NSS #TM #TMK
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an āat-will positionā and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $53,040.00 - USD $53,040.00 /Yr.
$53k yearly Auto-Apply 6d ago
Kia - Expert Technician
Steven Toyota
Information technology professional job in Harrisonburg, VA
We are seeking a highly skilled and detail-oriented Diagnostic Technician to join our Kia service team. In this role, you will be responsible for performing advanced diagnostics and executing complex repairs on a wide range of vehicle systems, including powertrains, electrical and electronic systems, HVAC, hybrid/EV technologies, and advanced driver-assistance systems (ADAS). Using factory scan tools and technical resources such as KGIS, you will pinpoint root causes of difficult or intermittent issues and ensure all repairs meet Kia's factory specifications and safety standards.
You will also play a key role in quality assurance by conducting post-repair testing and maintaining accurate service records in the dealership management system. As a technical expert, you will collaborate with fellow technicians, assist Service Advisors in communicating complex repair needs to customers, and stay engaged with Kia's ongoing training and certification programs. The ideal candidate thrives in a team environment, maintains a clean and organized workspace, and is committed to continuous learning and technical excellence.
Responsibilities:
Advanced Diagnostic & Troubleshooting
Perform in-depth, complex diagnostics on various Kia vehicle systems, including but not limited to advanced engine performance, sophisticated electrical and electronic systems, intricate HVAC issues, hybrid/EV components (if applicable), and complex ADAS (Advanced Driver-Assistance Systems)
Utilize advanced diagnostic tools, scan tools, and factory technical information systems (KGIS, etc.) to pinpoint root causes of challenging or intermittent vehicle concerns
Interpret complex wiring diagrams, sensor data, and control module communications.
Complex Repair Execution
Execute precise and efficient repairs, overhauls, and replacements of components and systems requiring specialized knowledge and skill
Perform module programming, software updates, and recalibrations as needed
Ensure all repairs are completed accurately, safely, and in accordance with Kia factory specifications and industry's best practices
Quality Assurance & Documentation
Conduct thorough post-repair testing, including test drives, to confirm problem resolution and verify the quality of work performed
Maintain meticulous and accurate documentation of all diagnoses, repairs, parts used, and labor times in the dealership management system
Adhere strictly to all manufacturer warranty policies and procedures
Technical Resource & Collaboration
Serve as a knowledgeable resource for Service Advisors, effectively explaining complex technical issues and recommended repairs to facilitate customer understanding and approval
Collaborate with other technicians on challenging cases, sharing insights and contributing to collective problem-solving
Continuous Learning & OEM Standards
Proactively participate in all required Kia factory training courses and diligently work towards achieving higher certification levels (e.g., Master Technician status)
Stay current with the latest Kia technologies, service bulletins, and technical updates
Maintain strict adherence to Kia OEM standards and safety guidelines in all work
Shop Stewardship
Maintain a clean, organized, and safe workstation
Properly use and care for all dealership tools, diagnostic equipment, and specialty tools
Qualifications
Requirements/ Qualifications:
Significant Experience: A minimum of 4 to 6 years of proven, hands-on experience as an Automotive Technician, with substantial time spent diagnosing and repairing Kia vehicles at a dealership level
Kia Certification (Required): Current Kia factory certifications Level 2, Level 3, or multiple specialized areas). Progress towards Master Technician certification is highly valued
Advanced Diagnostic Prowess: Demonstrable expertise in diagnosing complex electrical, electronic, and intermittent mechanical issues using advanced tools and logical deduction
Strong Technical Acumen: In-depth understanding of all major automotive systems, including engine management, transmission, brake (ABS, ESC), suspension, steering, HVAC, and communication networks
ASE Certifications (Highly Preferred): Multiple relevant ASE certifications (e.g., A1-A8, L1 for advanced engine performance)
Problem-Solving Skills: Exceptional ability to identify problems, analyze data, and implement effective solutions efficiently
Attention to Detail: Meticulous approach to all tasks, ensuring precision and accuracy in repairs
Excellent Communication: Ability to clearly articulate technical findings to both colleagues and Service Advisors
Proactive & Self-Motivated: A strong desire to continuously learn and improve
Valid Driver's License and Clean Driving Record
Benefits:
Competitive compensation
Opportunities for growth and development
Health insurance and retirement plans
Employee discounts on vehicles and services
Work environment /Physical demands:
Be able to work under various weather conditions
Be able to lift 25 sometimes up to 75 pounds
Be able to be exposed to allergens and fumes
Be able to stand for an extended period of time
$109k-153k yearly est. 16d ago
Assoc Specialist System Support
The Hershey Company 4.3
Information technology professional job in Stuarts Draft, VA
Job Summary: The Assoc Specialist System Support will provide technical support at the plant level, acting as the first responder to IT/OT issues related to digitally integrated systems. This role will serve as a liaison between the plant, Corporate IT functions, and Engineering to implement, test, and support platforms and products. Additionally, the Assoc Specialist System Support will coordinate support for end user devices (PCs, phones, etc.) in collaboration with corporate IT Helpdesk functions.
Responsibilities:
* Technical Support: Provide hardware and software support for Windows PCs, printers, virtual environments, network infrastructure, time clocks, bar code systems, security cameras, phone systems, etc.
* IT Systems: Offer on-site monitoring and support for IT infrastructure. Collaborate with corporate IT and plant staff to implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects and assist with Windows desktop/laptop installation and maintenance.
* OT Systems: Support automation/controls software and licenses required on technician PCs. Maintain plant OT infrastructure, including networking troubleshooting.
* End User Support: Address plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MSI/ASI (Net Weight) systems, barcode systems, phones, Avigilon Security Cameras, time clocks, etc. Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk.
* Disaster Recovery: Ensure data backup programs are properly administered per company policy. Act as the "Plant Owner" of local computer rooms and data closets to ensure security, fire protection, and utility supplies are well maintained.
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
Required:
* Proficient understanding of PCs and printers including barcode printers.
* Proficient understanding of Windows operating systems (PC and server).
* Proficient understanding of Office 365
* Understanding of Active directory and Microsoft Azure
* Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.).
* Understanding of network communications.
* Understanding of network security and firewall configurations.
* Some knowledge of programming languages and database concepts.
* Some knowledge of web design
* Ability to work independently and in a team environment.
* Strong written and verbal communication skills across all levels of the organization, with the ability to diagnose and resolve complex IT issues and dynamically prioritize work based on business needs
* Strong organizational skills
Additional information
* Some weekends/holidays/offshift work to support plant/project needs
* Some Heavy lifting
Education and Experience Requirements:
* Minimum associate's degree in InformationTechnology or related field and completed certifications for CompTIA A+, Network+, and Security+
* Bachelor's degree in InformationTechnology or Computer Science preferred
* Minimum of 3-5 years of experience in IT/OT support.
Nearest Major Market: Charlottesville
Nearest Secondary Market: Virginia
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$63k-86k yearly est. 48d ago
Tech Specialist 1- Automation and Controls
M. C. Dean 4.7
Information technology professional job in Charlottesville, VA
**About M.C. Dean** M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
**Why Join Us?**
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities
Technical Specialist provides advanced technical leadership in the development, implementation, final testing, startup, commissioning, calibration of instrumentation devices within BMS (Building Management Systems), EPMS (Electrical Power Management Systems), SCADA (Supervisory Control and Data Acquisition) systems and (ICS) Industrial Control systems. This role is responsible for implementing multiple interconnected systems with advanced configurable integrations, ensuring optimal performance, interoperability, and security. The Technical Specialist understands sophisticated electrical and mechanical distribution systems. Assist in planning and execution of complex projects, providing strategic guidance and technical expertise. You will contribute to a safe working environment for co-workers and customers and help ensure the overall success of projects. Local, regional, and national travel may be required.
+ Assist in the development, implementation, and maintenance of complex BMS, EPMS and SCADA systems, focusing on advanced configurable integrations.
+ Perform basic TCP/IP configuration
+ Configure communication devices and troubleshoot communication link failure
+ Configure Modbus Gateway devices communication protocol and ability to use applications like Modscan for troubleshooting and monitoring
+ Understand the vendor's manuals and configure vendor's power meter, PDU, ATS, Generators, STS, UPS, and Battery systems etc.
+ Navigate through EPMS and SCADA applications for monitoring, trending, and retrieving of data
+ Safely open, close, rack-in and rack-out of breakers for points monitoring
+ Understand PLC applications to load and update projects
+ Understand PLC applications to configure the communication parameters
+ Prepares and review simple electrical sketches, CX plans, and data sheets
+ Perform simple routine electrical and mechanical calculations
+ Assists in review of supplier documentation for compliance with specifications
+ Basic knowledge of Commissioning, inspection, and testing of electrical components and systems
+ Knowledge of basic electrical and mechanical theories
+ Basic power systems familiarity with switchgear, transformers, circuit breakers, power panels, protection relays, UPS systems, power monitoring systems, text equipment, etc.
+ Perform Point to Point and functional startup scrips on EPMS/BMS systems
+ Manage the progress of startup and issues lists, standards and commissioning tools
+ Write Point to Point and functional startup scripts on EPMS/BMS/ICS systems
+ Manage the progress of startup and issues lists in CX Allow and other commissioning tools
+ Basic programming and troubleshooting skills of PLC and SCADA
+ Proficient with technical writing
+ Knowledge of advanced mathematics
+ Basic awareness of industry codes and standards
+ Good communication skills
+ Willing to travel to customer sites for startups
Qualifications
**Clearance/Citizen Type:** Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a TS/SCI with poly Security Clearance is REQUIRED.
**Education:**
+ Requires 6 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems
+ 6+ years of experience with a High School Diploma / GED or 4+ years of experience with an Associate's
+ Requires reliable attendance at customer site during work hours required by customer
**Preferred Technologies:**
+ Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
**Preferred Industry Certifications:**
+ CCST certification, Security+ certification
**Abilities:**
+ Exposure to computer screens for an extended period of time.
+ Sitting for extended periods of time.
+ Reach by extending hands or arms in any direction.
+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
+ Listen to and understand information and ideas presented through spoken words and sentences.
+ Communicate information and ideas in speaking so others will understand.
+ Read and understand information and ideas presented in writing.
+ Apply general rules to specific problems to produce answers that make sense.
+ Identify and understand the speech of another person.
$80k-103k yearly est. 11d ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology professional job in Charlottesville, VA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 1-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-48k yearly est. 14h ago
Information Technology Technician
Massanutten Current Openings
Information technology professional job in Massanutten, VA
Massanutten Resort
Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required.
Perform duties with patience and professionalism
Aptitude for troubleshooting problems to resolution and attention to detail
Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
Knowledge of Windows networks, domain structure, and Active Directory environment
Advanced knowledge of Windows operating systems and Microsoft Office applications
Preferred
Ć¢ĀĀĆ¢ĀĀAdvanced server and networking knowledge.
Ć¢ĀĀOffice 365 knowledge including, but not limited to, Azure, Exchange, and AdministrationĆ¢ĀĀ
1-3 years' experience working in an IT support role
CompTIA A+ Certification
Typical Schedule
Days:
Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.Ć¢ĀĀ
Hours:
9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians.
Core Responsibilities
Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution
Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
Maintain a clean and organized shared work area in addition to your own work area
Must be part of an On-Call rotation as well as travel to remote sites as needed/required
Other duties as assigned by management
For more information, contact Gabriel Diaz at ************.
$38k-73k yearly est. 60d+ ago
IT Field Service Technician
UBEO Business Services 3.8
Information technology professional job in Charlottesville, VA
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
Purpose
This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on time and error-free
Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Supervision
Supervised
Contacts
Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors
Job Related Dimensions
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications - verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Qualifications
High School or GED
2 - 5 years industry or equivalent experience
Associates Degree or equivalent technical training
Successful completion of:
Manufacturer Core Basics
2 Manufacturer Training Classes
Physical Demands & Work Environment
Ability to operate a motor vehicle for travel to client sites
Ability to stand/walk for prolonged periods at times
Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
Pet Insurance, breathe easy knowing Nationwide has your pets covered
Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
$44k-75k yearly est. Auto-Apply 60d+ ago
On-Call IT Field Technician - Charlottesville, Virginia- Hiring NOW
Geeks On Site 3.1
Information technology professional job in Charlottesville, VA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
š¼ Job Type: Independent Contractor (1099) š° Pay: $35/hour (on-site) š Schedule: Flexible - You accept jobs based on your availability
ā ļø Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
ā What to Expect After You Apply
š Intro Call - A recruiter will contact you for a quick chat
š Onboarding - Complete paperwork and tax forms electronically
š Background Check - Mandatory before activation
š Set Your Availability - You enter your availability in our tech portal
š² Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 60d+ ago
IT Intern
Lakeside Book
Information technology professional job in Harrisonburg, VA
Launch Your IT Career with Hands-On Experience at Lakeside Book Company! Are you passionate about technology and ready to jump-start your career? Lakeside Book Company - North America's largest book manufacturer - is looking for a driven and detail-oriented IT Infrastructure Intern to join our on-site team.
Here, you won't just shadow - you'll work side-by-side with our experienced IT professionals, gaining real-world experience and making a real impact.
What You'll Do:
Set up and configure devices for deployment, including imaging, updating, and customizing systems.
Assist with deploying new PCs and equipment across our manufacturing facilities.
Help securely decommission outdated hardware with government-level data removal standards.
Support inventory management and asset tracking systems.
Play a key role in major projects like a full-scale printer refresh and large software rollouts (including Office 2024).
Collaborate across IT teams to troubleshoot, resolve, and document technical issues.
Provide Tier 1 technical support for hardware, software, and network troubleshooting to our internal users.
Who You Are:
Pursuing or recently completed a degree in IT, Computer Science, or a related field (preferred).
Tech-savvy, curious, and eager to learn new systems and technologies.
Adaptable, organized, and able to follow detailed procedures with precision.
A natural team player with strong communication skills (written and verbal).
Enthusiastic about solving problems and ready to tackle challenges head-on.
Why Intern at Lakeside Book?
Hands-on experience working on real projects in a fast-paced environment.
Exposure to enterprise-level IT operations and technology.
Mentorship from experienced IT professionals.
Opportunity to build critical skills that employer's value.
Be part of a supportive and innovative team that is passionate about technology and collaboration.
Location: On-site at our Harrisonburg, VA manufacturing plant
Pay: $21.50/hour
Work Schedule: 40 hours per week
Length of Internship: 12 weeks (May 18, 2026 through August 7, 2026)
Physical Requirements
This position primarily operates in an office environment (on-site or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$21.5 hourly 15d ago
Service Desk & Systems Engineer - Department of Technology
Albemarle County Public Schools 4.1
Information technology professional job in Charlottesville, VA
Service Desk & Systems Engineer
Department of Technology
Full-time, 12 months/year
VRS-Eligible, Benefits-Eligible
We are actively seeking a Service Desk & Systems Engineer to join our Department of Technology. Our Technology department serves over 14,000 students and nearly 3,000 employees across the Division. This position is focused on the design, creation, deployment and administration of software environments for use by the school division, while providing Tier 1, 2 and 3 support to inquiries received from school division staff and technology teams. Telephone, email and remote support operations are used to determine and resolve user issues with redirection to field staff as appropriate. This role is also responsible for researching the technical requirements of new products and applications as requested by instructional staff.
ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools.
Essential Functions:
Provides technical response and reassignment / resolution to inquiries received by the Service Desk through ticketing system, email and telephone in a timely and effective manner;
Offers Tier 1, 2 and 3 support to division staff and technical teams while providing exceptional customer service;
Identifies potential problems and coordinates troubleshooting activities with appropriate internal organizations to ensure effective product support and customer satisfaction;
Configures and maintains systems management and deployment appliances;
Analyzes the health of division wide management systems and collaborates with field staff to optimize and maintain the general computing environment;
Develops software automation and installations for division wide computer systems to optimize user experience and efficiency;
Proactively automates resolutions before events occur to the detriment of the division;
Develops, configures, and performs quality control checks on school wide operating systems and software distribution packages via synergistic methodology through a collaborative lens;
Researches and coordinates application deployment while maintaining software license databases and ensuring compliance;
Evaluate system requirements of hardware and software technologies to ensure compatibility with existing and planned infrastructure;
Monitors updates, security alerts and industry trends for evaluation and distribution to currently supported systems;
Communicates complex technical information in a manner that is appropriate for the target audience and distributes information in a standardized way to technical staff;
Configures and maintains school division user self-help portal and app stores;
Creates and publishes knowledge base articles and self-help video tutorials;
Acts as technology project resource and assists with multiple technology projects;
Provides feedback to Senior IT Staff regarding potential staff desktop training requirements;
All members of the Service Desk team share a common understanding of objectives, goals and metrics;
Requires a high level of understanding in the way applications are developed and function;
Must be able to understand complex code to ensure successful operation;
This position requires extensive hardware, software and networking knowledge on Microsoft, Apple, mobile devices and peripherals;
Participates in department's collaborative teamwork concept;
Meets departmental and organizational deadlines;
Performs various other activities as required.
Knowledge, Skills and Abilities:
Strong oral and written communication skills with the ability to disseminate and communicate highly technical information to a non-technical audience; technical expertise with computers, software, management systems and complex networking equipment and protocols including but not limited to: Operating systems; workstation OS, server OS, mobile OS, Hyper-V Management systems; KACE (SDA and SMA), Microsoft SCCM, JAMF, Active Directory and Group Policy, Google G Suite, Azure, Absolute, Adobe Creative Cloud, Microsoft Office 365, Microsoft Store for Education, eWalk, eMediaVA, Windows Defender Security Center, Apple School Manager Remote support tools; KACE, SCCM Console, VNC, ARD, RDP Configuration tools; Apple Configurator, Microsoft Office Configuration Tool Programming and query languages; SQL, WQL, Powershell, Windows Shell Scripting Networking technologies; TCP/IP, DNS, DHCP, SAMBA, Wireless, VLAN Should possess exceptional ability to work and perform under pressure and respond to immediate changes in work priorities; ability to work independently and self-motivated. Exhibit strong leadership attitude in support of projects, Department and School Division goals and leading others in a team environment. Frequent need to explain educational and business functions to vendors/contractors and technology restraints to department managers. Requires excellent interpersonal and diagnostic skills.
Education and Experience:
Requires graduation from an accredited college or university with a bachelor's degree in Computer Science or related field with three years of related work experience; additional experience may be substituted for education. Industry certifications are highly desirable, examples include: A+, Network+, MCP, HDI, Apple Technical Support Certification. Valid VA Driver's License.
Physical Conditions and Nature of Work Contacts:
Work is typically performed in an office, server room, classroom, or computer lab. Continuous ability to communicate by telephone is necessary. Regular use of computers, printers and other peripherals is necessary. Work includes regular handling of small fragile computer components and large components weighing up to 50 pounds. Frequent operation of vehicles for traveling to locations throughout the School Division is required. Regular contact is made with internal departments and senior persons at all levels of the School Division. Contacts are usually cooperative, however require tact and diplomacy. Necessary for external contacts with vendor companies and other IT agencies. Occasional need to perform urgent tasks to meet organizational deadlines. Frequent work activity after normal duty hours, and occasional weekend duties are necessary. Must be able to work in small closed areas without heat or air conditioning. Must be able to work with electrical and electronics equipment.
Starting Salary Range:
The hiring range for this position is $72,862 - $87,450 per year. Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, membership in the Virginia Retirement System (VRS), and more. This is a full time, FLSA exempt position.
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PG 19 2025-26
$72.9k-87.5k yearly 13d ago
IT Support Specialist
Faulconer Construction 3.9
Information technology professional job in Charlottesville, VA
Please select Apply and complete all required personal information fields. There will be tasks for you to complete. Please ensure that you review and complete all required tasks and attach a resume prior to submitting your application. We look forward to hearing from you!
Faulconer Construction Company, Inc. is an equal opportunity employer, offering our employees engaging and rewarding careers in the heavy civil construction industry. We believe that our company's success and reputation are dependent on the commitment and dedication of our employees.
We improve communities by inspiring people to achieve their maximum potential.
Values: Legacy, Integrity, Team & Excellence
Reports To: IT Director
Position Summary:
Faulconer Construction is seeking a junior-level IT professional to expand the Technology team. This individual will provide first-tier IT support for the company helpdesk, resolving and triaging users' technology related issues. Qualified candidates will also be responsible for providing service on existing PC, Apple Mobile Devices, and networking equipment.
Position responsibilities:
* Provide first-tier IT support for the company helpdesk. Helps to triage issues and escalate as necessary to ensure users' needs are met in a timely manner.
* Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
* Windows PC setup/management utilizing enterprise deployment services for company specific applications and policies.
* Apple iOS device (iPhone/iPad) setup/management utilizing enterprise deployment services for company specific applications and policies.
* User administration, email setup, company specific application account setup
* Helps to manage and maintain inventory of company assets.
* Provide general tech support, infrastructure management and troubleshooting
* Serve as training and support resource for end users.
* Fulfilling other duties as assigned by the IT Director.
Essential Skills:
* A solid grasp of time management and the ability to prioritize problems as they arise
* Knowledge of Microsoft products and Windows OS
* Familiarity with Apple Mobile Device Management
* Solid troubleshooting and helpdesk skills in support of office and field personnel
* The ability to write cohesive and a cogent tutorial, how-to, or other informative support materials to assist users
* Data management and reporting from SQL and Oracle data systems knowledge preferred but not required (Power Bi, Microsoft Power Platform)
* Strong interpersonal and communications skills dealing with basic or first-time users
* Ability to seek out opportunities to further the goals of our strategic plan for Technology
* Ability to work on multiple projects simultaneously with minimal direct supervision
* Provide direct support in a professional and courteous manner.
Education and Experience:
Minimum: High School graduate with appropriate certification in PC, Mac and networking skills and one to two years of working experience.
Physical demands and work environment:
Occasional travel to the area offices in support of office administrators and field personnel. Fair amount of walking from one task to another, and occasional heavy lifting up to 50 pounds.
Work Authorization / Security Clearance
* Employee must be eligible to work in the United States.
* Drug screens are required after an offer is accepted and continued employment is based on initial drug screen and any future/random drug screens administered.
* A background check will be required.
* A confidentiality agreement may be required.
* Driving records may be required.
* Further clearance may be required by clients (i.e. government or military site access).
Faulconer Team Attributes:
* Positive, team oriented attitude
* Open to personal and professional training and development
It is the policy of Faulconer Construction Company, Inc. to assure that applicants are employed, and employees are treated during employment without regard to their race, religion, sex, color, national origin, age, or disability. Such actions shall include: employment; upgrading, promotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship and on-the-job-training. All questions, comments or complaints regarding matters described in the preceding paragraph should be directed to Human Resources. HR can be reached at **************. Correspondence directed to HR should be sent to 2496 Old Ivy Road, Charlottesville, VA 22903.
$51k-72k yearly est. 5d ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Harrisonburg, VA?
The average information technology professional in Harrisonburg, VA earns between $48,000 and $109,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Harrisonburg, VA
$72,000
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