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  • Specialty Nutrition Systems, NICU Specialist - North Texas (Dallas / Fort Worth based)

    Avanos Medical 4.2company rating

    Information technology professional job in Texas

    Job Title: Specialty Nutrition Systems, NICU Specialist - North Texas (Dallas / Fort Worth based) Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Employment for customer facing roles is contingent upon your ability to satisfy all vendor credentialing requirements. If you are unable to be credentialed, Avanos reserves the right to withdraw your employment offer or end your employment. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s). Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit *************** Territory: North Texas (Dallas / Fort Worth based) Covering: Dallas, Fort Worth, Waco, Lubbock, Witchita Falls, Abilene, Midland/Odessa Essential Duties and Responsibilities: The Specialty Nutrition Systems, NICU Specialist is responsible for the positioning and selling of Avanos Medical Digestive Health-NeoMed-related products and solutions within both Acute Care and Alternate Care accounts/facilities/departments. Responsibilities include all technical and conceptual sales aspects of the Avanos Medical DH-NeoMed product portfolio including, but not limited to, the validation of Avanos Medical's DH-NeoMed product cost/value proposition leading to increased year-on-year sales as per the Avanos Medical Digestive Health sales plan and territory sales objectives. Digestive Health-NeoMed Products: Neonatal and Pediatric enteral feeding system including enteral feeding tubes and accessories, enteral feeding syringes, and enteral feeding syringe pumps. Pharmacy: Oral/Enteral Pharmacy syringe solution and accessories. Kits: Oral Care, Colostrum, Transfer Lids, Catheterization Trays, Urinary Kits. Target Market: Hospitals: NICU, PICU, Pharmacy, Infection Control, Quality/Safety, Value Analysis, Purchasing, Supply Chain The ideal candidate for the NICU Specialist will utilize personal skills, product expertise, and clinical expertise to maintain and build existing and new revenue within a set sales territory. The NICU Specialist will be responsible for a continued demonstration of sales expertise of appropriate skills and functions that include but are not limited to product presentations, clinical presentations, product pricing, sales territory management, internal and external communication, and accurate sales forecasting/reporting. These activities are to result in net sales and profit growth by achieving product and sales category objectives within an assigned sales territory. Key Responsibilities: Sales positioning, analysis, and in-service implementation of all AVANOS DH-NeoMed product categories leading to year-on-year sales increases as per the AVANOS DH sales plan. The development and implementation of strong business value selling skills and overall AVANOS DH-NeoMed sales acumen. Developing and maintaining expertise across the entire range of AVANOS DH-NeoMed products and service platforms Tactical implementation of selling and business activities developed and implemented by the sales region to meet sales objectives Developing and maintaining high-gain sales relationships with multiple decision makers and influencers within assigned accounts or markets; (NICU Managers, Nurse Educators, Neonatologists, Pharmacy Techs, Pharmacists, Supply Chain, Value Analysis, Materials Management) Development and implementation of contract and price negotiations/contract management with desired outcomes of obtaining committed business at the highest margins possible Effective collaboration with sales management, internal partners/stakeholders, Standard of Care Specialist, and customers Effective utilization of AVANOS DH-NeoMed sales and marketing resources necessary to meet objectives Effective territory budget management and utilization of AVANOS DH sales support resources, per compliance policy Active participation with the Region Manager in the strategic and tactical planning processes Your qualifications Required: Bachelor's degree required At least 3 or more years of sales experience in B2B or the Health Care industry. Proof of a successful track record Demonstrates strong communication and interpersonal skills Evidence of continued personal and professional growth and development Excellent knowledge of PC-based applications (Windows, Word, Excel, and PowerPoint) is required. Tactfully Aggressive Comfortable in a Hospital Setting Travel by car required Preferred: 5 years of Medical Device Sales Experience Preferred; Capital Experience Preferred, not required Experience in Digestive Health products and related disease states Prefer candidate to be in the Top 10% of Sales Force Hospital Sales Experience Preferred Salesforce.com experience preferred The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Salary Range: The anticipated average base pay range for this position is $70,000.00 - $130,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits. In specific locations, the pay range may vary from the base posted. #LI-Remote Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions
    $70k-130k yearly 3d ago
  • Help Desk Technician

    Consilium 4.1company rating

    Information technology professional job in Dallas, TX

    This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management
    $38k-71k yearly est. 3d ago
  • Alation Server Administrator

    Fractal 4.2company rating

    Information technology professional job in Dallas, TX

    Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Hybrid: Dallas, TX Server Ops: Install, patch, and administer Alation platform (upgrades, backups, HA/DR). Linux/Unix: Expert management via Unix shell (SSH); service and process control. Azure: Manage VM hosting, network security, and resource optimization in Azure. Configuration: Utilize Alation administrative utilities (e.g., alation_conf). Governance: Configure and enable end-to-end data governance features (MDE, QLI, Policy Center). Security: Implement and maintain SSO and granular access control. Alation Data Catalog Sever Management, Connector Configuration and Testing Importing the technical metadata for various sources Setup of users, groups, notification services etc. in Alation Other technical activities in Alation towards Alation adoption by BUs Pay: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $145,000. In addition, you may be eligible for a discretionary bonus for the current performance period. Benefits: As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Fractal Doesn't offer any sponsorship at this time.
    $120k-145k yearly 1d ago
  • Help Desk Technician

    The Judge Group 4.7company rating

    Information technology professional job in Houston, TX

    Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.
    $57k-86k yearly est. 3d ago
  • Audio/Visual On-Site Support Technician

    A-V Services, Inc. 4.3company rating

    Information technology professional job in Austin, TX

    A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
    $36k-53k yearly est. 1d ago
  • IT & Cybersecurity Specialist (Multi-Site)

    Chellecomm Merchant Services

    Information technology professional job in Dallas, TX

    About the Role We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments. You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance. What You'll Do Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy/planning. Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices. Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices. Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues. Administer firewalls, VPNs, MFA, endpoint protection, and access controls. Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies. Conduct proactive audits, identify vulnerabilities, and execute remediation plans. Manage user access, onboarding/offboarding permissions, and account provisioning. Oversee backup procedures, disaster recovery strategies, and system hardening initiatives. Train staff on cybersecurity best practices across all locations. Coordinate with external vendors, ISPs, software partners, and hardware suppliers. Maintain IT documentation, asset inventory, system configurations, and incident reports. What You Bring 3-5 years of IT support, cybersecurity, or infrastructure management experience (multi-site required). Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings. Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred. Strong technical proficiency in: Network administration & firewall management VPNs, endpoint protection, MFA Microsoft 365 / Google Workspace Cloud tools and remote-access technologies Solid understanding of PCI-DSS and data security standards. Ability to diagnose and resolve complex technical issues quickly and independently. Strong communication skills with the ability to support both technical and non-technical staff. Ability to travel locally between sites as needed. Preferred (Not Required) Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar. Experience developing IT or cybersecurity policies and frameworks. Why Join Us High-impact role overseeing IT and cybersecurity operations across multiple sites. Opportunity for career growth within a rapidly expanding organization. Supportive leadership and a collaborative team culture. Competitive compensation and long-term stability.
    $63k-89k yearly est. 4d ago
  • IT Application Analyst (Finance)

    Segway 4.3company rating

    Information technology professional job in Plano, TX

    The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance. General Job Duties and Responsibilities: Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery. Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements. Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release. Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning. Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes. Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable). Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards. Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines. Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience. Other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation. Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports. Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance. Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication. Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred. Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus. Experience with SOX controls, security/role design, and audit support is a plus. Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus. Bilingual in English and Mandarin is a plus. Physical Demands: This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
    $78k-106k yearly est. 3d ago
  • IT Systems Administrator - Manufacturing (Second Shift)

    Opmobility

    Information technology professional job in Austin, TX

    We're Hiring: Information Management Coordinator (Second Shift) Are you an experienced IT professional ready to take on a hands-on role in a fast-paced manufacturing environment? Join our team and help drive operational excellence through smart tech solutions and infrastructure support. What You'll Do Manage server installations, upgrades, and performance. Troubleshoot end-user systems and support shop floor technology. Monitor network security and ensure compliance with IT policies. Lead disaster recovery planning and implementation. Collaborate with external service providers and support ISO initiatives. Maintain IT inventory and align assets with financial records. What We're Looking For Degree in Computer Science, Networking, or related field. 3+ years of IT administration experience (automotive industry a plus). Experience in international environments preferred. Fluent in English; Spanish, French, or German is a plus. Strong skills in process excellence, customer commitment, and communication. Why Join Us? Global exposure in a tech-forward environment. Career growth opportunities. Direct impact on production and operations. Collaborative, high-performance culture. Work Environment On your feet throughout the shift; lift up to 50 lbs. Frequent movement: bending, twisting, climbing. Facility is not climate-controlled - hot summers, cold winters. Moderate noise levels; fast-paced production deadlines. Flexibility and independence required.
    $56k-82k yearly est. 3d ago
  • IT/MIS Support

    Total Aviation Staffing

    Information technology professional job in San Antonio, TX

    IT Support Technician Job Type: Contractor Pay Rate: $25/hour We are seeking a skilled IT Support Technician to provide technical assistance, installation, maintenance, and troubleshooting for computer hardware, software, telecommunications equipment, and related systems. This role plays a critical part in ensuring all technology resources are fully functional, compliant, and optimized for business operations. Key Responsibilities Technical Support & Installation: Receive, install, and configure PC hardware and peripherals, including monitors, keyboards, printers, disk drives, and related equipment. Install, configure, and update approved software packages such as operating systems, productivity tools, and company applications. Troubleshooting & Repair Coordination: Perform advanced hardware and software troubleshooting-both in person and remotely-using a strong understanding of system operations. Install, troubleshoot, and coordinate repairs for barcode readers and associated devices. Coordinate repairs with manufacturers or suppliers, ensuring warranty policies are followed. Systems & Equipment Management: Dismantle and relocate hardware setups; reconnect systems to newly installed cabling and confirm proper functionality. Support telecommunications and network equipment, including video conferencing tools. Oversee daily system operations such as user account creation, hardware installation, system diagnostics, resolving issues, maintaining file servers, and performing backups. Inventory & Compliance: Maintain accurate inventory records for PCs, peripherals, and telephone equipment. Manage the software library and ensure compliance with licensing and copyright regulations. Safety & Additional Duties: Follow all safety protocols and promptly report unsafe conditions or practices. Perform other duties and special projects as needed.
    $25 hourly 1d ago
  • IT Systems Analyst

    Icon Consultants, LP 4.1company rating

    Information technology professional job in San Antonio, TX

    IT Systems Analyst - EIT Operations & End User Support Shift: Standard business hours (Mon-Fri) This role supports business processes and system requirements through the design, configuration, implementation, administration, and reporting of IT systems for the EIT Operations and End User Support teams. The position focuses on delivering actionable insights using SSRS, Microsoft Power Platform, and Visual Studio, while also administering the ServiceNow ITSM and Knowledge Management platforms and supporting general ticket management workflows. Key Responsibilities Develop and maintain reports using SSRS, Power BI, and Visual Studio. Build automation and reporting solutions with Power Platform (Power BI, Power Automate, Power Apps). Serve as System Administrator for ServiceNow ITSM and Knowledge Management platforms. Design and maintain dashboards, Balanced Scorecard (BSC) reports, and performance metrics for leadership. Track and report on SLOs and KPIs for internal teams and vendor performance. Recommend Service Level Management (SLM) improvements and identify operational efficiency opportunities. Manage the report lifecycle: planning, implementation, maintenance, review, and retirement. Support ticket management processes by monitoring, analyzing, and reporting on service requests and incident trends. Respond to user inquiries and provide support for reporting and system administration issues. Participate in project meetings to gather reporting requirements and advise on system capabilities and timelines. Support data conversion, customer satisfaction surveys, and ITSM tool expansion to additional business units. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field or equivalent experience. 3+ years of experience in an Operations or Service Desk environment with a focus on metrics, reporting, and ticket management. Proficiency with: SSRS, Power BI, Power Automate, Power Apps, Visual Studio. Hands-on experience with ServiceNow or similar ITSM platforms. Strong proficiency in Microsoft Office 365 (Excel, PowerPoint, Outlook, Teams). Excellent communication, analytical, and problem-solving skills.
    $70k-95k yearly est. 2d ago
  • IT Support Analyst - (Part Time)

    Superior Pipeline Services, Inc.

    Information technology professional job in Fort Worth, TX

    IT Support Analyst - (Part-Time) Fort Worth, TX Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services. Our Core Values: TRAITS Trust, Respect, Accountability, Integrity, Teamwork, and Safety. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desktop and printer issues. Outlook issues. Mobile device issues - tablets/smartphones/other technology. Information Technology (IT) Helpdesk - Lansweeper. Voice over Internet Protocol (VOIP). Badging to enter and exit building. Comcast and Century Link requests and issues. Document policies and procedures. Keep our IT information current - exchange, active directory, and similar. Onboarding and exit processes - setting up and wiping computers. Manage and support Smartphone Apps. Microsoft licensing. Special IT projects assigned by Controller. Roles and Responsibilities: Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system. Troubleshoot and resolve hardware and software issues on laptops and mobile devices. Perform password resets and account management across multiple systems. Assist with device setup, configuration, and deployment. Support Microsoft 365 applications and basic administration tasks. Document issues and resolutions in the ticketing system. Collaborate with IT lead on projects and infrastructure improvements. Requirements Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required). Reliable transportation and a valid driver's license with a good driving record. Ability to work under 30 hours per week. At least 1 year of IT experience or currently enrolled in an IT-related degree program. Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting. Strong communication and problem-solving skills. Preferred Qualifications Familiarity with Microsoft 365, Intune, and other Azure products and services. Experience with ticketing systems. Exposure to networking concepts and device setup. Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required. Notes: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $37k-60k yearly est. 4d ago
  • IT Engineering Leader (Austin, Texas)

    The HT Group 4.4company rating

    Information technology professional job in Austin, TX

    Engineering Leader The Engineering Leader plays a critical role in a fast-growing startup environment, guiding the technology organization, shaping long-term technical strategy, and ensuring the delivery of high-quality, scalable, and reliable solutions for the their Platform. This role requires a hands-on, innovative leader with deep engineering expertise and strong experience in AI/ML, data engineering, and SaaS platform development. The Engineering Leader partners closely with product, design, and cross-functional teams to drive rapid innovation, build foundational processes, and help scale the platform and team as the company grows. This leader will also oversee and manage a distributed engineering team, including direct reports located outside of the United States. Key Responsibilities Technical Strategy & Vision Define and communicate a forward-looking technical strategy aligned with company goals. Integrate advancements in AI/ML, scalable data pipelines, and modern SaaS practices to enhance platform capabilities and maintain competitive advantage. AI & Machine Learning Leadership Lead the development, training, and fine-tuning of AI/ML models, supporting the launch and evolution of white-labeled LML solutions. Partner with product and data teams to identify meaningful AI opportunities and ensure responsible and effective model deployment. Data Engineering & Pipelines Oversee the creation, optimization, and reliability of data pipelines that power machine learning, analytics, and intelligent product features. Ensure data systems are scalable, secure, and built for rapid experimentation and iteration. Leadership & Global Team Development Build, mentor, and inspire a high-performing, geographically distributed engineering team. Manage direct reports located internationally and foster a collaborative, inclusive culture that promotes alignment, accountability, and technical excellence across borders. SaaS Platform Development Lead engineering for a multi-tenant SaaS platform, ensuring exceptional performance, security, scalability, and customer experience. Drive architectural decisions that support rapid iteration and long-term product evolution. Product Development & Delivery Oversee the complete software development lifecycle to consistently deliver features and enhancements on time and at high quality. Champion agile methodologies and CI/CD practices that improve reliability and development velocity. Cross-Functional Collaboration Work closely with Product, Operations, Design, and GTM teams to align on priorities, requirements, and workstreams. Maintain transparent communication to ensure smooth execution and strong cross-functional outcomes. Operational Excellence & Reliability Define and track engineering KPIs across uptime, performance, customer satisfaction, and delivery efficiency. Lead continuous improvements in observability, security, and platform stability. Innovation & Continuous Improvement Cultivate a culture that encourages experimentation, emerging technology adoption, and continuous improvement across engineering practices-especially in AI and data-driven capabilities. Architecture & System Design Guide architectural direction to ensure platform scalability, maintainability, and alignment with long-term business and AI/ML integration goals. Resource & Budget Management Manage budgets, tooling, infrastructure investments, and global headcount planning. Make data-driven decisions to optimize resources and maximize ROI. Risk Management & Compliance Identify and mitigate technical, operational, and data-related risks. Ensure engineering practices adhere to industry standards for compliance, privacy, security, and responsible AI use. Executive Communication & Reporting Provide clear, consistent updates to the executive team on engineering performance, initiatives, and strategy. Represent engineering in leadership discussions and influence company-wide decision-making. #TECHIND
    $104k-128k yearly est. 2d ago
  • Information Technology Instructor

    Hallmark University 4.1company rating

    Information technology professional job in San Antonio, TX

    Information Technology Instructor - San Antonio Campus Hallmark University Hallmark University is seeking a passionate and experienced Information Technology Instructor to join our dynamic and growing programs at our San Antonio, TX campus. Our faculty and staff are committed to producing graduates who are the preferred choice in the IT industry. This role is ideal for professionals who are eager to mentor students and deliver hands-on instruction in IT hardware, software, and cybersecurity. Key Responsibilities: Deliver on-site instruction using provided syllabus, equipment, and materials Assess student progress through testing and support outside of class Submit grades and complete required duties on time Serve as a mentor and uphold compliance standards Participate in campus initiatives and the Hallmark Character Program Perform other duties as assigned Qualifications: Ph.D. or Doctoral degree in an IT-related field (e.g., Computer Science, Information Systems, AI, Data Science) Minimum 4 years of professional experience At least 3 years of hands-on experience in networking, systems, or cybersecurity Certifications such as A+, CCNA, Security+, CEH, CISSP, or MCSE preferred Strong presentation, communication, and mentoring skills Prior teaching experience at the post-secondary level is a plus About Hallmark University: Hallmark University is a nonprofit institution offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing. We are committed to excellence in education and character development.
    $44k-58k yearly est. 1d ago
  • Information Technology Technician

    Insight Global

    Information technology professional job in Plano, TX

    **Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $18-20 hourly 1d ago
  • Senior IT Infrastructure Manager

    Enchanted Rock 3.9company rating

    Information technology professional job in Houston, TX

    We are ERock! Enchanted Rock is a leader and innovator of Electrical Resiliency-As-A-Service. Our advanced dual-purpose microgrids protect companies, critical infrastructure, and communities from unexpected power outages, ensuring business continuity and civic durability. Enchanted Rock's dual-purpose microgrids use natural gas and renewable natural gas (RNG) to drive the nation's most dependable microgrids - all while producing significantly lower to zero carbon emissions than traditional diesel backup generators. Enchanted Rock solutions provide 24/7/365 monitoring, optimization, and forecasts to enable worry-free, reliable power for businesses. The Enchanted Rock solution brings together patented technologies, advanced dual-purpose microgrid designs and integrated end-to-end services. The Power is On and we keep it on. What you'll do… The Senior IT Infrastructure Manager will serve as a highly technical leader responsible for the end-to-end management, reliability, and performance of the company's IT and OT infrastructure, systems operations, and critical technology services. This role will drive the architectural direction and execution of technology initiatives across hybrid IT/OT environments while ensuring operational excellence, cybersecurity resilience, and regulatory compliance in alignment with the company's strategic objectives. This is a person who thrives in the weeds, someone who enjoys digging into infrastructure, troubleshooting complex issues and setting an example as the teams resident "IT nerd". You'll make an impact by: Technical Leadership Developing and executing a comprehensive IT/OT strategy aligned with future business objectives. Partnering with senior leadership to identify and implement technology solutions that will drive business growth and operational excellence. Technology Management & Operations Overseeing the full lifecycle of IT/OT infrastructure and systems, including enterprise and field networks, servers, databases, M365, SCADA, NOC, and cloud environments. Ensuring the reliability, availability, scalability, and security of critical systems essential to business continuity. Leading disaster recovery, backup, and system resilience initiatives to minimize downtime and enhance business continuity. Compliance and Security Partnering with cybersecurity leadership to develop and enforce technology policies and frameworks that will ensure compliance with NERC CIP and other regulatory standards. Supporting ongoing security assessments and audits by providing infrastructure and operational expertise to identify and mitigate risk. Project Management Leading complex infrastructure and systems projects, including modernization, integration, and digital transformation initiatives. Ensuring projects meet defined scope, budget, schedule, and quality objectives while preserving operational stability. Budget and Resource Management Developing and managing IT/OT budgets to ensure efficient and cost-effective allocation of resources. Overseeing procurement, installation, and maintenance of hardware, software, and infrastructure. Team Development Building and developing a high-performing, cross-functional IT/OT team through mentorship, training, and career development. Setting clear performance objectives, conducting regular reviews, and supporting professional growth and technical excellence. You'll sweep us off our feet if you: Demonstrate proven expertise in cloud platforms (Azure) with experience in hybrid cloud architectures and migrations. Have successfully led large-scale infrastructure modernization projects or digital transformation initiatives. Bring experience with enterprise networking technologies, including SD-WAN, network segmentation, and OT network security. Have some hands-on experience with Industrial Control Systems including SCADA systems, PLCs DCSs in critical infrastructure environments. Possess deep knowledge of Microsoft 365 ecosystem including advanced SharePoint, Teams, and Power Platform implementations. Have experience with Infrastructure as Code (IaC) tools and DevOps methodologies applied to infrastructure management. Have worked in the energy, utilities, or critical infrastructure sectors with understanding of operational requirements and regulatory landscapes around NERC Critical Infrastructure Protection (NERC CIP) and North America's bulk electric system. What you'll need: Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience. Minimum 10 years of progressive technology leadership experience in IT/OT operations, with recent senior management responsibility within the last 2-3 years. Deep knowledge of technology infrastructure, systems, and applications across IT/OT environments Strong budgeting and financial management skills with the ability to prioritize resources cost-effectively. Experience in strategic planning, execution, and project management Exceptional leadership, communication, and interpersonal skills Strong organizational abilities and attention to detail Ability to thrive in a fast-paced, rapidly changing environment. Experience with North American Electric Reliability Corporation (NERC) standards and compliance requirements Physical requirements and working conditions: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry files weighing up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. Position requires ability to work under pressure and maintain tight deadlines. Your Rewards! Medical, Dental, Vision, and Prescription Drug Insurance Company-Paid Life Insurance Disability Insurance Paid Family Leave Flexible Spending Account (FSA) Health Savings Account (HSA) Wellness Programs and Incentives 401(k) Retirement Plan & Company Match Paid Time Off - Sick & Vacation Time Paid Holidays Hybrid Work Schedule! Cool Open-Office Concept Do you have what it takes to join the Enchanted Rock team? Send us your resume today. Be yourself and keep it useful, funny, and cool! The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Enchanted Rock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of “The Team” which includes “Mutual Respect, Openness, and Honesty.”
    $94k-119k yearly est. 5d ago
  • Desktop Support Technician

    Vailexa Technology

    Information technology professional job in Richardson, TX

    Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Detailed Description • Provide IT training and orientation for new team members. • Support day-to-day operations and provide customer support. • Install, configure, support, and maintain hardware and operating system solutions. • Placing hardware orders, asset management. • Define and implement core system hardware and operating system solutions. • Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies. • Create system documentation, testing, training, and post-deployment assessments. • Communicate changes to client environment, policy, and project testing to the IT Team. • Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades. • Maintain standards of operations, such as inventory, naming standards, and configurations. • Communicate system status and coordinate maintenance activities. • Monitor the environment for potential system issues and resolve appropriately. • Adhere to the change management process for any planned maintenance, or when potential issues are identified. • Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources. • Adhere to established processes and policies. • Provide basic conference room and AV support. Continually work to improve operations. • Identify service improvement opportunities. • Adhere to established service and operational level agreements. • Evaluate and test new software for compatibility with the computing environment. Provide system security and access. • Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames. • Adhere to security policies for all managed services. • Respond to automated notifications regarding noncompliance of client systems. If you're interested in this opportunity, please send your updated resume to *********************. We look forward to connecting with you!
    $35k-46k yearly est. 5d ago
  • Consultant, IT Architecture

    Talent Software Services 3.6company rating

    Information technology professional job in Austin, TX

    Are you an experienced Consultant, IT Architecture with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Consultant, IT Architecture to work in their company in Austin, TX. Primary Responsibilities/Accountabilities: Implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise- wide solutions, using the company hardware/software products and/or processes and methodologies Integrates solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure Identifies additional product/services sales opportunities in customer organization Assists the sales organisation and related Practice Areas as technical/industry subject matter experts The role requires skills and understanding of the industry's best practices and methodologies to tie dissimilar components together into an aggregate system. Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials. Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans Constructs risk assessments and corresponding remediation plans relative to custom solution proposals Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition support to service delivery Serves as a services subject matter expert to both internal and external customers Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables Participates in applicable win-loss reviews and incorporates learnings into future solutions Leads a technical team in developing solutions to complex business problems. Leads the design of multiple service areas or technologies within a broader services solution; leads overall technical implementation for large and complex engagements Contributes to the sales pursuit strategy. Participates or leads in customer presentations at the senior leadership level or higher May participate or lead in establishing operational plans and processes for the group. Leads research, discovery, planning and implementation efforts to improve business processes. Mentors less experienced team members May be involved in international sales opportunities. Provides expertise on the availability and viability of third-party components and services. Ensures third-party components comply with established architecture. Implements the information technology architecture and the total systems solutions to the enterprise-wide systems requirements of the customer. Participates in the Solution Architecture Review for projects, applications and infrastructure. Defines standardized reference architectures for processes and technology Qualifications: 8 to 12 years of professional experience with a bachelor's degree in computer science or a relevant field Strong working experience building Infrastructure automation using Ansible, Terraform or others in a Private/On-Prem Data centre leveraging bare-metal servers Strong experience with Linux and storage fundamentals, Kubernetes networking, storage RBAC, POD Security, Operator SDK/Use of Fabric8 API. Knowledge of core networking fundamentals, BGP/eBGP, Calico networking, service mesh (e.g., Istio, NGINX) Programming - Shell scripting, Python, HELM, Automation - Ansible, CICD Strong working experience with application architecture, HA, DR, Infrastructure services (DNS, Load Balancer, Firewall, TLS certs, web servers, reverse proxies, GIT Broad knowledge in systems telemetry and monitoring (ELK, Prometheus, Grafana, Dynatrace, Splunk, etc.) Experience with Agile methodologies, effective working independently and in a virtual team setting.
    $56k-82k yearly est. 1d ago
  • Technical Support Engineer-Houston

    Streamax

    Information technology professional job in Houston, TX

    Responsibilities Responsible for product technical support for customers in the North America region including remote assistance and on-site support. Answer various technical questions raised by customers during equipment installation, configuration, debugging and operation. Track and solve problems that occur during product use, and collaborate with the R&D or quality team at the headquarters to ensure problem closure. Assist the sales and project teams in providing pre-sales technical support, introducing solutions and conducting technical exchanges with customers. Provide regular product training and technical guidance to customers. Write technical documents, case summaries and problem analysis reports. Assist in the implementation of projects in this region, including the implementation of technical solutions and delivery support. Participate in technical upgrade testing and provide feedback on product localization adaptation suggestions as needed. Qualifications Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred. Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred. Proficient in English, with fluent written and oral communication skills (advantage if you can read and write chinese) Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies. Excellent customer communication skills and problem analysis abilities, with strong stress resistance and service awareness. Able to adapt to long-term overseas business trips. Able to be away from home for extended period. 职位描述 负责北美区域客户的产品技术支持,包括远程协助和现场支持 解答客户在设备安装,配置,调试,运行过程中的各类技术问题 跟踪并解决产品使用中出现的问题,与总部研发或质量团队协作推动问题闭环 协助销售及项目团队开展售前技术支持,方案介绍及客户技术交流 为客户提供定期的产品培训和技术指导 撰写技术文档,案例总结及问题分析报告 协助完成本区域的项目实施工作,包括技术方案落地和交付支持 根据需要参与技术升级测试与产品本地化适配建议的反馈 任职要求: 本科及以上学历,计算机,电子,通信,车辆工程等相关专业优先 熟练掌握英语,具备流利的英语书面和口语表达能力 (中文读写能力是优势) 熟悉Linux系统,网络基础知识,远程调试工具等技术 优秀的客户沟通能力与问题分析能力,具备较强的抗压能力和服务意识 能适应长期海外出差
    $59k-90k yearly est. 2d ago
  • Linux Technical Support Engineer

    Source One Technical Solutions 4.3company rating

    Information technology professional job in Austin, TX

    Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)
    $34 hourly 2d ago
  • Network Security & IT Systems Engineer

    Glocomms 4.3company rating

    Information technology professional job in Fort Worth, TX

    Base Comp: 120-180K base (Flexible Compensation) We're hiring an Network Security & IT Systems Engineer for a Fort Worth-based private investment firm. This role combines hands-on systems administration, network & security engineering, and strategic problem-solving, with a focus on clear communication across technical and non-technical teams. You'll join a small, collaborative group that values initiative, ownership, and creativity. If you're technically sharp and eager to make an impact in a fast-paced environment, we'd love to hear from you. Responsibilities: Design, maintain, and troubleshoot LAN/WAN, VPN, wireless networks, and Windows-based server environments; lead infrastructure projects including storage, virtualization, and automation. Develop scripts to streamline tasks, manage endpoint protection, disaster recovery, backups, and access controls to ensure system integrity. Exploring and integrating AI solutions into workflows and infrastructure. Skills & Experience Required: Targeting 2-5+ years of related hands-on experience Bachelors Degree with 3.25+ GPA Operating in a Windows-based environment - Microsoft Azure, Office 365, SharePoint Familiar with Cisco, PowerShell, SQL, Azure Open AI If joining us sounds like where your next chapter career-wise begins, apply today! Please apply through the advert and feel free to email me directly at for any specific questions regarding the role.
    $92k-123k yearly est. 3d ago

Learn more about information technology professional jobs

How much does an information technology professional earn in Lake Charles, LA?

The average information technology professional in Lake Charles, LA earns between $43,000 and $106,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.

Average information technology professional salary in Lake Charles, LA

$68,000
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