IT Helpdesk Specialist
Information technology professional job in Yarmouth, ME
Description The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM ESTResponsibilities
Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person.
Maintain a high level of courteous customer service at all times
Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues
Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experience
Qualifications
Associate's degree in computer science or equivalent experience/certification
Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
Excellent customer service, organizational, interpersonal, and communication skills
Prior phone/customer service experience is key
Ability to work independently and in a team environment
Demonstrated ability to maintain a positive, professional attitude
Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
Auto-ApplyInformation Technology Professional
Information technology professional job in Portland, ME
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Help Desk Technician
Information technology professional job in Portland, ME
Job Details Portland Office - Portland , ME Full TimeDescription
Verrill is actively reviewing resumes for a Help Desk Technician in our Portland Office in Maine. As one of New England's top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a supportive work environment in which our employees can grow and prosper both professionally and personally.
This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred.
The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus.
Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team.
Verrill is an Equal Opportunity Employer.
We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
26-025 Public Safety Systems IT Technician, Full-Time
Information technology professional job in Dover, NH
The City of Dover Information Technology Director is looking to fill the position of Public Safety Systems IT Technician.. This position is responsible for performing highly responsible work supporting and maintaining the operation of the municipal public safety information systems. Position supports the reliability, integrity and accuracy of public safety systems. This includes the client support of computer-aided dispatch (CAD) and records management (RMS) desktop and mobile applications. A strong knowledge of Windows client and mobile device operating systems is required. Knowledge of networking, including radio and cellular communications, is preferred. Secondary support of body worn cameras. Secondary contact for public safety collaboration with outside public safety vendors
This is a full-time, 40 hour per week, non-exempt position. Hourly rate is $26.26 to $38.03. Position is open until closed.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Maintenance and support of current municipal public safety information systems, with a focus on CAD/RMS client systems, including desktops, mobile devices and client applications.
2. Troubleshoot, escalate network and communications issues related to public safety. Work to ensure communications are resilient, clear and secure.
3. Tracking, management and evaluation of reactive service calls to clients using public safety systems.
4. Ability to learn and provide feedback on work processes for assigned public safety systems. Collaborate with municipal employees and vendors to find efficiencies and service improvements within those processes.
5. As liaison between public safety employees and vendors, learn how employees interact with public safety applications and continuously update that knowledge set. Assist employees in verbalizing application limitations and seek solutions within the Office of Information Technology and with vendors.
6. Available after-hours (outside Monday - Friday 8am - 4pm and holidays) during critical network outages or for pre-scheduled information technology systems maintenance, as needed.
7. Professional Development. Evaluate trends in information and telecommunication technology for public safety and make recommendations to Deputy Information Technology Director regarding appropriate hardware, software and system needs. Attend conferences and other education meetings and review professional literature to keep current on modern trends and practices.
8. Maintain Criminal Justice Information Services (CJIS) certification. Follow Health Insurance Portability and Accountability Act (HIPAA) compliance standards to protect the privacy and security of health information.
9. Exercise discretion and maintain appropriate confidentiality concerning municipal related matters.
10. Perform or assist subordinates in performing duties; adjusts errors and complaints.
11. Seek information from the Director of Information Technology regarding questions of procedures and information related to municipal information technology and telecommunication systems.
12. Maintain familiarity with and execute safe work procedures associated with assigned work.
13. Attend to many items requiring attention simultaneously and/or in sequence.
14. Perform other related duties as required. i.e. body worn camera, dispatch, apparatus systems support.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Well-developed skills to troubleshoot, prioritize, escalate and find technical solutions quickly and effectively, often using online and vendor resources; Extensive knowledge of client and mobile device hardware and operating systems. Experience with CAD/RMS applications. Knowledge of GIS systems and geospatial data mapping and analysis. Knowledge of networking and communications, including firewalls, switches, VoIP, radio, wireless and cellular, equipment. Knowledge of the capabilities and requirements of public safety information technology equipment; Knowledge of the principles and techniques of systems documentation and change management; Knowledge of the functions and organization of municipal government, Incident Command System (ICS), National Incident Management System (NIMS). Demonstrated ability to plan, organize, document, train and collaborate with work of others; ability to make accurate arithmetic calculations; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with public safety management team and employees, Dover and State of NH information technology colleagues and public safety vendors and to deal with service problems courteously and tactfully. Ability to prepare and deliver oral and written reports in work meetings.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from a college/university with an Associate's degree or higher in Computer Science, Information Technology, or a closely-related field, plus at least two years progressively responsible experience in information systems management, support, or related information systems work; OR any equivalent combination of education and experience which demonstrates possession of required knowledge, skills and abilities. Must maintain valid motor vehicle operator's license. CSI InfoShare, Microsoft Windows server, SQL server, ESRI ArcGIS Enterprise, Cisco, Motorola, Cambium and other Information System specific certifications preferred.
Auto-ApplyComputer Field Technician
Information technology professional job in Portland, ME
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Analyst V IT Solutions Delivery - UKG Pro WFM
Information technology professional job in Scarborough, ME
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solution Delivery Analyst V is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC, Scarborough, ME, and Carlise, PA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:
* Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
* Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization.
* Responsible for leading primarily large-scale projects including driving the below listed activities:
* Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO
* Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives
* In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA)
* Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented
* Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes
* Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment
* Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed.
* Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes
* In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover
* Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly.
* Responsible for and drives all third level technical support for application and systems services for a specifical functional area
* Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis.
* Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations
* Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers.
* Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers.
* Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards.
* Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
* Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
* Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.
Qualifications:
* Bachelors Degree in Computer Science or Technical field and Masters Degree in Technology and/or Business related field; equivalent trainings/certifications/experience equivalency will be considered
* 8 or more years of equivalent experience in relevant job or field of technology.
* 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly
* 5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
* Masters the use professional concepts and functional expertise
* Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required,
* Works on complex problems where analysis of situations or data requires a review of a variety of factors
* Possess an innate desire to produce quality work
* Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code
* Exercises judgment within defined procedures and practices to determine appropriate action
Preferred Qualifications:
* Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study
* 3 or more years experience in Agile teams and Product/Platform based operating model.
* 3 or more years of experience in leading teams or advancing technical capability in teams.
* Experience in retail or grocery preferred.
* UKG PRO WFM experience
* Boomi certified and development experience
ME/NC/PA/SC Salary Range: $108,880 - $163,320
IL/MA/MD/NY Salary Range: $125,200 - $187,800
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-Hybrid #LI-NG1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Information Technology Intern
Information technology professional job in South Portland, ME
Change the world. Love your job. As an Information Technology Intern you will work within the Information Technology Solutions organization to support providing the applications that will drive business growth, agility, innovation, process excellence, customer experience & global reach for TI. IT Solutions is strategically positioned to be the engine for TI's growth. The organization supports TI's applications and technology infrastructure for the company's critical design, sales, manufacturing, finance, operations and security functions.
When you join the IT Service organization, you will broaden your perspective and learn the IT organizations and cultures and build a strong network and develop cross functional skills. You will gain exposure by having meaningful, production release assignments from the start, because nothing beats real-world experience.
Application developer:
Support the design, construction and implementation phases of a system and or upgrade project
Apply skills to help solve problems for various business partners:
Equipment automation and robotics
Process and Equipment Engineering support projects
Manufacturing Command Center and/or Factory Scheduling
Use software development, programming (C#, SQL) and/or scripting skills in Unix or Windows environment and using SQL Server database system in the backend
Team development environment utilizing Bitbucket/Git, JIRA and Confluence tools
Put your talent to work with Texas Instruments!
Texas Instruments will not sponsor job applicants for visas or work authorization for this position.
Qualifications
Minimum Requirements:
Currently pursuing a bachelors degree in Computer Science, Computer engineering, Data Science, Data Engineering, AI, Machine Learning, and Software Engineering
Cumulative 3.0/4.0 GPA or higher
Basic understanding of web development, programming (C, C++, Java, Perl, Python, R, SQL) and scripting
Basic understanding of Networks, Operating systems (Windows, Unix) and Databases
Preferred qualifications:
Ability to establish strong relationships with key stakeholders critical to success, both internally and externally
Strong verbal and written communication skills
Ability to quickly ramp on new systems and processes
Demonstrated strong interpersonal, analytical and problem-solving skills
Ability to work in teams and collaborate effectively with people in different functions
Ability to take the initiative and drive for results
Strong time management skills that enable on-time project delivery
Auto-ApplyIT Technician
Information technology professional job in Portland, ME
As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.
As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related triage, helpdesk driven workloads, account management, systems monitoring. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance to company policy and established standards and procedures.
The IT Technician will provide hands-on technical support of local site employees and remotely assist employees across North America including Mexico and Canada, reporting to the IT Manager and will work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions. The IT Technician will need to be able to work independently under minimal supervision, and at times during non-business hours.
Key Responsibilities
Ensuring that all employees, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests.
Providing First and Second Line support for software and hardware fault resolution.
Adhere to established IT department standards and procedures as set forth by the IT Director and local IT Manager.
Deployment of new hardware and software assets based on the IT department standards.
Ensure regional site documentation is accurate and up to date at all times.
Deployment new assets in line with the company's hardware refresh policy.
Remote support using software support tools, telephone, or desk side support.
Escalation of incidents to line management as required.
Interaction with Incidents and requests in the helpdesk call handling system.
Use existing procedures to solve routine or standard problems.
Research and discover new technology solutions.
Evaluate and recommends methods and tools for streamlining and improving the established IT processes.
Competencies
Strong Technical Aptitude
Strong Customer Service
Strong Problem Solving
Learning Agility
Flexibility
Results Focused
Self-Starter
Work independently
Behavior and Values
(D) Dedication - committed to delivering excellence
(E) Enjoyment - enthusiastic and results driven
(C) Courage - able to take calculated risks
(H) Honesty - honesty and integrity
(R) Relationships - team player
(A) Ambition - willing and able to go the extra mile
Skills
Knowledge of a broad range of technologies and their applications Experience installing, configuring and maintaining a wide variety of hardware and software Experience working in an IT role supporting local and remote users Experience with technical writing for IT procedures and network diagrams Good interpersonal skills Able to work independently and reliably in a dispersed geographic IT team with minimal supervision Able to multi-task and deliver under pressure
Qualifications
Prefer 5 years hands on IT experience within a mid-sized corporate environment.
Prefer college degree in Information Systems AND/OR recognized current IT certifications (MCSE, CCNA, etc.).
Knowledge and Experience - Essential
Microsoft stack - O365, Active Directory, Group Policy, NTFS, WSUS, Server 2012- 2016, Windows 10, SCCM, Exchange 2016, Teams, InTune
Hardware - Microsoft SurfacePro tablets, Lenovo desktops, HP servers, HP/Aruba switches, Cisco Meraki access points, access control systems, IP camera systems
VMWare vSphere vCenter
Avaya IPOffice Server Edition and SIP devices
Networking (Demonstrable TCPIP knowledge, DNS, DHCP)
Remote access/control solutions (TeamViewer, Cisco AnyConnect VPN)
Trend Micro Antivirus
Cisco ASA/Firepower and UmbrellaDNS
Malware remediation
HelpDesk systems
Knowledge and Experience - Desirable
Seasoned IT Technician with experience in both large and small environments
Passion for learning new technologies
Experience working within an international company
Cloud based solutions experience
Experience with PowerShell scripting, command line tools, event log parsing, native windows troubleshooting tools, monitoring tools
Additional Details
Occasional travel may be required
Auto-ApplyLead IT Specialist - Software Governance
Information technology professional job in Portland, ME
Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities.
Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement.
This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization.
This is a remote position
Essential Duties and Responsibilities:
- Manage the intake process, risk assessment, and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues; coordinate multi-team resolution.
- Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001).
- Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams.
- Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SMEs and internal stakeholders.
Job-Specific Essential Duties and Responsibilities:
- Manage the intake process, risk assessment and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams.
- Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001).
- Maintain software documentation, SOP's, and audit readiness materials.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues.
- Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SME's and internal stakeholders.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience.
- 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles.
- Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems).
- Familiarity with software lifecycle management, configuration management, and Application Portfolio management.
- Strong understanding of IT risk, compliance, and governance frameworks.
- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and facilitation skills.
- Technical and Analytical Acumen
- Process and Continuous Improvement
- Risk Management and Compliance
- Collaboration and Influence
- Vendor and Stakeholder Engagement
- Strategic Problem Solving
Preferred Skills and Qualifications:
- Experience managing or contributing to software asset management (SAM) or governance programs.
- Hands-on experience with ITSM or ITIL-based service delivery processes.
- Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools.
- Certifications such as ITIL, GRC, or PMP are a plus.
#techjobs #VeteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
130,000.00
Maximum Salary
$
165,000.00
Easy ApplyComputer Security Systems Maintenance Technician- Portland ME
Information technology professional job in Portland, ME
Join Sentrillion and play a critical role in enhancing computer security systems through cutting-edge computer security systems in Portland ME regional area. This position offers an exciting opportunity to work on innovative projects that directly impact security landscapes. You will collaborate with talented professionals who share a commitment to excellence and integrity, fostering an environment where your skills and ideas will thrive.
Embrace the chance to push boundaries in technology while contributing to high-performance outcomes that ensure the safety and security of our nation. This is your opportunity to make a meaningful difference in a forward-thinking company that values customer focus and professional growth. Apply today and be part of something greater!
Sentrillion: Our Story - Let us introduce ourselves Cntrl-click-
Here
For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.
What it's like to be a Computer Security Systems Technician
As a Computer Security Systems Technician at Sentrillion you can expect a dynamic daily routine centered on ensuring the seamless deployment of cutting-edge security solutions. Your day will begin with reviewing project plans and schedules, followed by collaborating with team members to assess installation requirements. You'll be responsible for executing system installations, configuring software, and conducting thorough testing to guarantee optimal functionality. Regular troubleshooting and maintenance activities will be essential, including responding to customer inquiries effectively. Full benefits package available which includes health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and military leave.
Additionally, you will participate in ongoing training sessions to stay up-to-date with the latest technologies and industry best practices. Communication with both internal teams and external stakeholders will be key, as you'll provide regular updates on project status and address any challenges encountered during installations. This role will enhance your skill set while contributing to critical national security efforts.
What we're looking for in a Computer Security Systems technician
To excel at this position with Sentrillion you will need a robust set of skills. Strong problem-solving abilities are crucial, as you will frequently encounter challenges that require innovative solutions. A solid understanding of computer networking concepts will be essential for effective system installations and configurations.
Additionally, attention to detail is paramount to ensure that installations meet security specifications and operational requirements. Effective communication skills will aid in collaborating with team members and addressing customer inquiries, while project management skills will help in organizing tasks and adhering to deadlines. A willingness to learn and adapt is vital in an ever-evolving security landscape, as well as a commitment to maintaining the highest standards of integrity and excellence.
Combining these skills will enable you to contribute significantly to Sentrillion's mission of enhancing national security.
Connect with our team today!
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
Sentrillion is an EEO Employer / Protected Vet / Disabled
IT Specialist
Information technology professional job in Dover, NH
Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology.
Position Overview:
As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and mac OS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site.
Responsibilities:
Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across mac OS and Windows operating systems.
Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary.
Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations.
Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries.
Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base.
Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance.
Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery.
Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients.
Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies.
Job Requirements:
Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments.
Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and mac OS in a business setting.
Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols).
Experience with various backup and recovery technologies and strategies.
Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment.
Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration.
Must successfully pass a background check.
Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support.
Preferred Skills and Experience (Not Required):
ITSM certifications (ITIL Foundation or higher).
Project Management fundamentals or certifications (e.g., CAPM).
Networking certifications (e.g., CompTIA Network+, Cisco CCNA).
Security certifications (e.g., CompTIA Security+, CompTIA CySA+).
Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner).
Prior experience working for a Managed Services Provider (MSP).
Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.
Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate).
Join Our Team!
We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.
IT Support Engineer & Dedicated Onsite Technician Level 1
Information technology professional job in Windham, ME
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
About Us
Ion Networking is a fast-growing managed IT service provider dedicated to delivering top-tier technology solutions to businesses. We pride ourselves on our commitment to exceptional customer service and cutting-edge IT support. We are also proud to be an Employee Stock Ownership Plan (ESOP) company, which means every team member is also an employee-owner. As an ESOP, our employees directly benefit from the companys success, fostering a collaborative and rewarding work environment where every individuals contribution truly matter.
Job Summary
As an IT Support Engineer Level 1, you will be the first point of contact for users experiencing technical issues. Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and network systems. You will play a critical role in ensuring smooth IT operations for our clients by responding to service requests, managing system integrity, and assisting in IT projects.
In addition to being part of our MSP team and supporting our full client base, this role will specifically be hiring for a dedicated onsite technician for one of our larger clients two days per week. You will act as the dedicated onsite helpdesk support technician for the site, working closely with end users while having the full backing of our engineering team and support tools.
Key Responsibilities
Provide first-line support for hardware, software, and network-related issues.
Install, configure, and upgrade hardware and software components.
Troubleshoot and repair computers, peripherals, and network devices.
Assist with system upgrades, patches, and security software installations.
Maintain and update IT documentation, including client environments and configurations.
Monitor and support backup operations to ensure data integrity.
Collaborate with clients to diagnose and resolve technical issues efficiently.
Log all work in a ticketing system to track issue resolution and time management.
Escalate unresolved issues to higher-level support when necessary.
Perform on-site technical support and installations as required.
Establish and maintain strong working relationships with colleagues and clients.
Technical Responsibilities
User & Account Management: Support user account setups, resets, and permissions.
Security & Protection: Assist with security tools, manage access, and ensure system protection.
Remote Management: Utilize IT support tools to provide remote assistance.
Backup & Disaster Recovery: Deploy and monitor data protection solutions.
Networking & Security: Configure and troubleshoot network devices, assist with firewall setups.
Email & Communication Security: Assist in email filtering, troubleshooting, and user management.
IT Documentation: Regularly update technical documents and client records.
Hardware & Software Support: Install, upgrade, and troubleshoot workstations, servers, and software.
Qualifications & Requirements
Education: High School Diploma or equivalent required; IT certifications (A+, CCNA) are a plus.
Experience: 1+ years of experience in IT support, network maintenance, or a related field.
Technical Skills: Familiarity with Windows operating systems, Office 365, and basic networking.
Soft Skills: Exceptional communication, strong problem-solving abilities, and outstanding customer service skills.
Interpersonal & Client Relations: Ability to build rapport and maintain strong relationships with clients.
Communication Skills: Ability to explain complex technical concepts in a clear and understandable manner to non-technical users.
Multitasking Ability: Must efficiently manage multiple tasks and client interactions simultaneously.
Teamwork: Strong collaborative skills and ability to work in a dynamic team environment.
Physical Requirements: Ability to lift and carry equipment up to 50 pounds, work in server rooms, and travel to client locations as needed.
Other Requirements: Valid drivers license and reliable transportation.
Why Join Us?
Employee Ownership: As an ESOP, you have a direct stake in the companys success.
Retirement Benefits: 401(k) plans with company contributions.
Healthcare Coverage: Comprehensive healthcare plans for employees.
Professional Development: Reimbursement for approved certifications and training.
Work-Life Balance: Paid vacation and holidays (full schedule provided upon job offer).
Career Growth: Opportunities to develop technical skills and advance in the company.
Supportive Environment: A dynamic team culture that values collaboration, continuous learning, and innovation.
HelpDesk Specialist I
Information technology professional job in Lewiston, ME
Job Description
Geiger, a leader in promotional products, is seeking a Helpdesk Specialist I to join our IT Team. The ideal candidate will have a positive attitude, strong multi-tasking ability, and outstanding customer service skills. This role provides support to end-users locally and remotely for PC, Mac, server applications, and hardware. Responsibilities include interacting with network services, vendor partners, and/or application development teams to restore service and resolve core issues. The specialist may simulate or recreate user problems, recommend system modifications, and maintain current and emerging technical skills.
Key Responsibilities:
Provide helpdesk technical support and apply continuous improvement tools and concepts.
Support desktop software, operating systems, and PC hardware for associates and sales partners.
Deliver technical assistance via in-person, phone, email, and social media.
Diagnose and resolve hardware/software issues; research user questions and advise on actions.
Follow standard help desk procedures, log interactions, and escalate issues as needed.
Prioritize urgent situations, track problems/requests, and document resolutions.
Stay updated on system changes and perform technical research or consult with operations.
Resolve user challenges including remote PC access and guidance.
Assist with software configuration and installation.
Address virus/spyware issues and create instructional guides.
Perform other duties to ensure efficient technical support.
Education & Experience:
Equivalent to two years of specialized technical training in Information Technology.
One year of relevant experience or a combination of education, experience, and training.
Competencies & Skills:
Comprehensive IT support for desktop software, operating systems, and PC hardware.
Effective technical assistance across multiple communication channels.
Efficient diagnosis and resolution of technical issues.
Accurate guidance through research and adherence to help desk procedures.
Staying current with system updates and assisting with software tasks.
Physical, Mental & Environmental Requirements:
Physical: Prolonged sitting, typing, and computer use; answering phones and emailing.
Mental: Ability to concentrate, pay attention to detail, multitask, and manage time.
Environmental: Indoor office setting; use of standard office equipment; interaction with team members and occasional customer contact.
Certification: None required
Supervisor Responsibilities: None
Geiger is an Equal Opportunity / Affirmative Action Employer
IT Specialist I, II, III, Jira Development
Information technology professional job in Bath, ME
Collaboration Services is a customer-focused application development group, responsible for business process workflows (Jira), intranet and teamsites (SharePoint), and support of internal and external communications tools and initiatives in support of BIW's shipbuilding programs. We are seeking an entry-level developer to develop and support Jira and/or SharePoint solutions, and secondarily to support maintenance, modernization, and transformation of legacy MS Access solutions.
The successful candidate will receive training in Jira workflow development and support, and will work in a dual-reporting structure, based in the Collaboration Services team, but taking day-to-day tasking and prioritization from an internal customer organization.
Initially, the developer will be expected to develop a working knowledge of Jira administration, support existing solutions, develop simple to moderately complex solutions, or make simple changes to existing solutions. As the developer gains a more in-depth knowledge of Jira, they will be responsible for increasingly complex Jira workflows, with diminishing needs for support from their peers.
The developer will also gain an understanding of BIW business processes in their assigned areas and will assist in aligning business goals with software capabilities, including defining and documenting business and software requirements, and developing solutions of increasing complexity.
Operating under the BIW Business Operating System (BOS), the IT Specialist ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones.
Key Responsibilities
Project Execution:
Work within established policies, standards and development practices, and assist in development and revision of policies and practices.
Provide production support for deployed solutions, including problem resolution and user education and training, both formal and informal.
Build, configure, test, and maintain solutions in Jira, as assigned.
Contribute to the vision and execution of Collaboration Services, including Jira, SharePoint and Office 365 adoption across the organization.
Depending on the time demands of the primary Jira role, the successful candidate will also work with our Data Services team and internal customers to support and modernize legacy databases. In this role, the developer will be expected to:
Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions
Work with business stakeholders to identify and resolve database operational issues
Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements
Team Collaboration and Communications:
Collaborate with business users to identify acceptance criteria and potential test scenarios and ensure testing efforts align with delivered functionality.
Work with business stakeholders to identify and resolve database operational issues
Continuous Improvement:
Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions
Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements
Overall, this role will require extensive collaboration with internal customers and other members of the team to understand and define business needs, software requirements, and appropriate software solutions.
Training and Development:
The developer will also be responsible for demonstrating solutions to customers for review, developing and documenting training materials, and assisting with rollout of new solutions including communication and delivery of training.
Required/Preferred Education/Training
A Bachelor's degree in Computer Science, Engineering, or a related technical field is required.
Formal training or coursework and proficiency with one or more contemporary programming languages such as Java, C++, or C#.
Required/Preferred Experience
IT Specialist I: 0-1 year of expereince in application development or IT support role.
IT Specialist II: 1-2 years of experience in application development or IT support role.
IT Specialist III: 2+ years of experience in application development or IT support role.
A collaborative approach and ability to work professionally with others at all levels of the organization is required.
Proficiency in the use of technology and computer systems required.
Experience as a user, power user, site manager, or administrator of Jira or SharePoint solutions is desirable but not required.
Training or experience in the development of software requirements, software testing/QA, and the software development life cycle are desirable but not required.
An understanding of database standards and best practices is required; experience with database architectural concepts and best practices is desirable.
Familiarity with SQL Server, MS Access, Oracle DBs, and the ability to understand and create VBA code required.
Auto-ApplyIT System Administrator
Information technology professional job in Rochester, NH
Job Requirements
Why work for us?
Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we're delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry's most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we're always looking for top talent ready to bring their best. Come grow with us!
Job Responsibilities:
The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction
Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives.
Key Responsibilities
Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
Isolate/troubleshoot network connectivity issues.
Respond to and provide accurate incident resolution and service request management within established SLA
System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
Manage and verify integrity of backups and restores of Company data.
Identify and mitigate potential areas of risk
Contribute to knowledgebase and process archives through technical documentation
Sustain state-of-the-art awareness to technologies that benefit the organization and its goals.
Participate in Divisional and Global Infrastructure implementation projects
Availability to participate in On Call Rotation 1x/month - Triage / Troubleshoot all Emergency issues in accordance with the critical response process.
Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
Train users in best practice usage of IT in line with documentation and procedures
Work with internal and external partners
Education, Experience, Skills and Abilities
Bachelors | Associate Degree preferred
5+ years of equivalent experience in IT support functions.
Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
In-depth experience in a Microsoft-based environment (Active directory and Windows)
A strong knowledge of IT Infrastructure, security, systems and applications
Self motivated with a sharp attention to detail
Knowledge of IT Operations, processes and best practices
Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
Ability to easily adapt to and learn new technologies
Strong customer service skills with the ability to articulate clearly to a non-technical audience
Excellent verbal/written communications and listening skills.
Additional Education, Experience, Skills Preferred:
Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation
Auto-ApplyLevel 3 Technical Support Engineer
Information technology professional job in Portland, ME
Level 3 Technical Support Engineer Portland, ME (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About the Role:
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
What we are looking for:
3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Bonus Points For:
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Why Netsurit?
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
Technical Support Engineer
Information technology professional job in Gorham, ME
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $22.75/Hour
IT ERP Administrator
Information technology professional job in Portsmouth, NH
**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Job Summary:**
The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues.
**Essential Duties and Responsibilities** may include the following. Other duties may be assigned.
+ ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...)
+ Service updates
+ Disaster recover planning and testing
+ Package and delivery management
+ Data migration
+ Linux and Windows server patching and upgrades
+ Linux and Kubernetes experience
+ SQL and/or PL/SQL experience
+ Oracle DB experience a plus
+ Internal and external server audits
+ General ERP knowledge of inventory, costing, manufacturing, and accounting a plus
+ Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas
+ Develops test plans and protocols for evaluation of system performance
+ Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes
+ Develops conversion and system implementation plans
+ Recommends changes in development, maintenance and system standards
+ Coordinates system upgrade activity
+ General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services.
+ Good communication skills, written and verbal
+ Responds to emergencies as needed
+ Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
**Computer Skills:**
+ Specialist knowledge and in-depth experience with the following applicable system:
+ ERP (IFS, Dynamics AX, etc...)(
+ Linux OS
+ Windows OS
+ SQL or PL/SQL
+ Oracle DB
+ Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
+ Support ticketing systems, change control methodologies and their importance to ITIL best practices
+ IT security concepts and best practices (e.g. Microsoft, Cisco, etc.)
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience:**
Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience.
**_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_**
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Technician, Customer and Network Facing
Information technology professional job in Rochester, NH
Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values - How we act
We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.
Job flexibility: We think everything you do matters - at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Summary
Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.
Essential Duties and Responsibilities
* Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
* Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
* Read and accurately interpret system/network design maps.
* Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
* Identify and repair upstream and downstream ingress.
* Complete end-of-line network testing to meet technical specifications.
* Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).
* Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.
* Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
* Restore system service outages.
* Perform CLI rideouts and monitor and repair signal leakages.
* Maintain tools and equipment inventory.
* Accurately complete work orders in a timely manner.
* Maintain, secure, and stock assigned vehicle and equipment.
* Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).
* Work alongside Headend personnel to properly OTDR any damaged fiber.
* Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.
* Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.
* Maintain company truck and other equipment per service requirements and safety guidelines.
* Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
* Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.
* Consult with supervisor and other technicians for advice and assistance as needed.
* Interact with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.
* Educate customers regarding their existing and new services and promote other company services.
* Comply with all safety procedures and policies.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
* Integrity: Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers.
* Initiative: Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
* Planning, Prioritizing, and Goal Setting: Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans.
* Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
* Self-Development and Continuous Learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.
* Customer Focus: Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.
* Collaboration and Teamwork: Recognizes others' perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives.
* Attention to Detail: Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.
* Adaptability: Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change.
Qualifications
Minimum
* Demonstrated proficiency in Core Technician skillsets.
* Valid state driver's license and a good driving record within Company required standards.
* Certifications and licenses, as required by state and municipal laws.
* Successfully meet (and maintain) additional background check requirements for specialized projects/services.
* Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience.
* Minimum of one year of direct customer service experience.
* PC and Windows software skills.
* Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Communicates professionally and effectively with customers, vendors, and employees.
* Ability to apply concepts of basic mathematics, algebra, and geometry.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Ability to accurately measure distances, using tapes or other measuring devices.
* Ability to adhere to Local, Federal regulations and Company policies.
* Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds.
* Ability to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.
* Ability to differentiate between different sizes and colors of wires.
* Ability to drive company vehicles in a safe and responsible manner.
* Ability to make cable connections in tight spaces by bending, reaching, twisting.
* Ability to operate appropriate computer or test equipment associated with position.
* Ability to prioritize and organize effectively.
* Ability to carry and use a variety of hand tools, power tools and equipment..
* Ability to frequently bend, stoop, and crawl.
* Requisite ability to drive commercial vehicle (DOT physical may be required).
* Ability to lift an 88lb power supply from floor to 42".
* Occasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals.
* Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist.
* Ability to climb ladders and/or utility poles and work in high places including roofs..
* Ability to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.
* Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
* Travel as business needs dictate.
Preferred
* High school degree or GED equivalent preferred; post-high school education a plus.
* Spanish proficiency is desirable in some locations.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate.
Benefits:
* Competitive salary
* Medical coverage (including prescription and vision plans)
* Dental coverage
* Life Insurance (1x salary at no cost to employee)
* Long and short-term disability insurance (no cost to employee)
* Voluntary employee, spousal, and child life insurance
* Company recognized Holidays with additional Floating Holidays
* Paid Time Off (PTO) programs
* Comprehensive Flex Work Policy
* 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
* Participation in the Employee Bonus Plan
* Participation in the Cogeco Stock Purchase Plan
* Complimentary and discounted broadband services (for those in our service area)
* Tuition Reimbursement
* Headspace Membership
* Betterhelp Membership
* Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :
Rochester, NH
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at ********************
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology professional job in Portland, ME
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military