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Technical Specialist (Highland Village R437)
Apple 4.8
Information technology professional job in Houston, TX
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail3
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
### Application Link
*********************************
$101k-133k yearly est. 8d ago
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Senior Technical Coordinator
Atkinsrealis
Information technology professional job in Houston, TX
Why join us?
It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis!
We are hiring a Senior Technical Coordinator in Houston!
About Us
AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and
private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
Under general direction, provides technical expertise to projects by coordinating or
performing a variety of technical duties requiring professional-level technical knowledge and
familiarity with engineering or related project work, such as design, permitting, production,
reporting and documentation, as required by specific position.
Note: The Technical Coordinator job family was created for individuals who may not have
the typical technical degree for area of practice but are able to perform engineering or
related technical work at a professional level.
How will you contribute to the team?
Under minimal direction, performs several of the following duties, depending on the
program/project and in accordance with established standards and applicable regulatory
policies.
Coordinates and oversees project production, inspection and documentation.
May interpret plans & schedules to anticipate conflicts, and coordinate/conduct meetings
with affected parties.
May participate in the preparation of contracts, fee proposals, scopes of work, and
invoices.
May participate in the preparation of project proposals, presentations and related
marketing material and publications.
May coordinate and track project submittals.
May conduct analyses and prepare technical studies and reports.
May review and edit reports and provide technical writing support. May coordinate the work of consultants or other employees involved in project
development activities.
May coordinate and oversee design production in accordance with specifications and
applicable regulatory policies.
May provide supervision and coordination of CAD work and other software program
work.
May attend conferences and meetings with clients and regulatory agencies to ascertain
requirements and assist in the development of appropriate business development
strategies.
May be required to maintain awareness of regulatory agency policies, organize and
categorize guidelines to facilitate compliance, and keep other personnel informed of
changes in relevant regulations.
May perform such other duties as the supervisor may from time to time deem necessary.
What will you contribute?
* Bachelor's degree in a relevant technical field, plus continued education through
workshops, seminars, and related courses in engineering or related technical professional
activities, exhibiting familiarity with related computer programs and applicable permitting
work.
* (High School diploma or Associates degree with significant relevant work experience
may be considered) Typical incumbent has 15-20 years' experience.
What we offer at AtkinsRéalis:
AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life.
We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes:
Competitive salary
Flexible work schedules
Group Insurance
Paid Family Leave
Two Floating Holidays
Paid Parental Leave (including maternity and paternity)
Pet Insurance
Retirement Savings Plan with employer match
Employee Assistance Program (EAP)
Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program
An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals.
A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college
If this sounds like you and you would like to expand your career with us, apply today!
AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability.
Please review AtkinsRéalis Equal Opportunity Statement here:
**************************************************************
AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.
Expected compensation range is between $100K -$130K annually depending on skills, experience, and geographical location.
Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.
Note to staffing and direct hire agencies:
In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. *****************************************************
Worker Type
Employee
Job Type
Regular
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
$100k-130k yearly 8d ago
Tier 2 Level Systems Administration Support Services
A1FED Inc.
Information technology professional job in San Antonio, TX
Clearance Required: Public Trust (ADP/IT-II) via Tier 3 federal Background Investigation (NACLC) The Tier 2 Systems Administrator supports continuous enterprise operations and escalation-based troubleshooting for on-premise and MED365 Cloud environments. This role is responsible for Tier 2-level server and systems maintenance, Active Directory and Azure administration, patching and configuration management, cloud resource oversight, and enterprise monitoring. The administrator will collaborate with Tier 1 and Tier 3 teams to maintain system availability and security across the DHA's enterprise infrastructure.
Key Responsibilities
Provide 24x7 operational support and maintenance for enterprise infrastructure, including servers, firmware, software, and MED365 tenant environments.
Troubleshoot and resolve issues involving server patches, software conflicts, configurations, and maintenance windows.
Use DoD Information Assurance tools to validate patch and security control compliance.
Manage Active Directory user accounts: create, modify, recover, restore AD objects, and administer group policies.
Perform Azure AD user and access management, including monitoring cloud resource usage and permissions.
Support mobile devices and end-user computing issues, including reset/configuration and Device Approval Requests (DAR).
Conduct GPO-related troubleshooting, add security groups, and monitor Group Policy Object (GPO) application.
Administer enterprise systems and perform data recovery, password management, and machine unlock operations.
Escalate unresolved issues to Tier 3 and manage communication for de-escalation back to MTF or Tier 1.
Monitor infrastructure using SCOM, Quest Suite, and related monitoring tools; identify and respond to anomalies.
Produce Unscheduled Downtime Reports (UDR), SITREPs, After Action Reports (AAR), and related service interruption documentation.
Administer eDiscovery operations within MED365, including data collection, preservation, processing, and purging for litigation, security incidents, and audits.
Ensure compliance with DoD 8140 Core and Additional KSATs as applicable to the role.
Preferred Tools & Technologies
Microsoft Active Directory, Azure AD, Group Policy Management
Microsoft Endpoint Configuration Manager (MECM/SCCM), SCOM
Quest Tool Suite
PowerShell, Microsoft 365 (MED365), Windows Server
eDiscovery and litigation support platforms
Education/Certification Requirements Education & Certification (per DoD 8140 Qualification Matrices)
1) Microsoft 365 Certified: Fundamentals or Microsoft Certified: Azure Fundamentals
2) Any of the following...
Academic Education: Bachelor's degree in informationtechnology, Cybersecurity, or a related discipline.
OR Baseline: A+, or CND, or Network+, or GLSC
OR DoD/Military Training: E3AQR3D032 02AA or E3AQR3D032 00BB or C-150-2012 or C-150-2011 or M09CVQ1 or F07DZZ1 or A-202-2100 (now A-150-1251) or A-150-1200 or A-150-1201 or A-102-5900 or A-531-0767
$75k-97k yearly est. 8d ago
Computer Field Technician
BC Tech Pro 4.2
Information technology professional job in Midland, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$33k-45k yearly est. 8d ago
Airborne Mission Systems Specialist
Air Force 4.2
Information technology professional job in San Antonio, TX
What you'll do
Perform aircrew duties on numerous airborne platforms
Inspect and operate airborne communications with ground, air and sea surface units
Perform and supervise airborne equipment operations and maintenance
Determine optimum airborne equipment settings
Gather, record and distribute information between our different command units
Operate aircraft emergency systems and equipment
$75k-108k yearly est. 8d ago
Information Technology Specialist
Kaye/Bassman International
Information technology professional job in Plano, TX
IT Specialist
Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our InformationTechnology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.
Day-to-Day:
Provide technical support for end-users and office technologies per established policies and procedures.
Manage and support hardware for remote office environments.
Deploy and retrieve home office hardware for remote users.
Deliver deskside and MFP printer support.
Ensure timely resolution of IT support tickets, meeting established SLAs.
Maintain hardware inventory and facilitate hardware ordering requests.
Play an active role in developing and implementing IT processes and procedures.
Provide IT support for new remote office setups.
Assist users with the installation and setup of computer hardware and peripherals.
Why KBIC?
Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
Work-Life Balance - PTO and a flexible work environment to support your well-being.
Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.
As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.
What We're Looking For:
3+ years of verified experience in a corporate IT support role.
Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
Experience with Zoom and Teams.
Strong knowledge of PC hardware troubleshooting and common software issues.
Mac OS troubleshooting experience.
Familiarity with Apple and Android phone support.
Ability to provide remote and phone-based support.
Strong team player with the ability to work under deadlines and unsupervised.
Experience using remote management tools for troubleshooting and support.
Must pass a background check and drug screening.
Comfortable working onsite full-time in Plano, TX (this is not a remote role).
Additional Preferred Skills:
Experience using a help desk ticketing system.
Knowledge of SonicWall and general networking concepts.
Ability to manage multiple projects simultaneously.
About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
$63k-89k yearly est. 1d ago
Technology Strategy Manager/Sr Manager, Life Sciences or Industrial
Accenture 4.7
Information technology professional job in Irving, TX
Technology Strategy Manager/Sr. Manager, Products Industry
Technology Strategy, and we design and execute industry-relevant reinventions that allow organizations to realize exceptional business value from technology. Our vision is to become the world's leading advisors in harnessing technology and innovation as a force to reinvent and improve every business. Our mission is to help client business executives disrupt their industry and utilize technology to capture market share.
Technology strategy leverages deep business expertise combined with technology know-how, empowering clients to be more competitive by leading initiatives that unlock value and drive growth. We enable leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we help our clients disrupt their markets through creating strategies that capabilities in operating model, enterprise architecture, and emerging technologies such as GenAI, rethinking business models for growth, efficiency, and customer satisfaction. We help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.
You Are:
An expert at advising clients in the Products industry on technology strategies to achieve their vision and operational goals. You have an abundance of energy and drive, resilience, and a passion for collaborating with senior executives. You love continual learning and are intrigued by new challenges. You have a flair for breaking down complex issues into logical parts and constructing analyses driving actionable recommendations. You've got top notch communication and leadership skills and a natural talent for appreciating diverse perspectives and bringing out the best in teams.
In Technology Strategy you will:
+ Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business.
+ Articulate a compelling technology vision with industry and functional expertise.
+ Shape the role of technology in business strategies to capture market share.
+ Identify and prioritize value creation opportunities based on detailed assessment and analysis of current technology footprint.
+ Drive strategic opportunities which incorporate innovative technology solutions into broader business transformations.
+ Develop operating models and business cases leveraging disruptive technologies.
+ Lead the creation of well-articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market-relevant technology strategy.
+ Pressure-test assumptions made by leadership teams, including AI-generated insights.
+ Validate AI-assisted analysis with logic, experience, and domain knowledge.
+ Use AI tools to accelerate research, synthesis, modeling, and scenario analysis.
+ Use critical judgement to Know when AI outputs are directionally useful vs. when they are unreliable.
As a Manager/Sr. Manager you will:
+ Lead team, project, and program as well as corresponding deliverables while supervising and mentoring full teams.
+ Build strong relationships with senior clients that go beyond the workplace, including beginning to develop C-suite relationships; drive a spirit of collaboration and teaming with client while serving as a true trusted advisor
+ Drive thought leadership, asset development, and intellectual capital efforts with targeted input from more senior resources; identify and advance ideas for new opportunities
+ Support Business Development, building understanding of how to architect and position proposals and SOWs
+ Facilitate to drive results and gain consensus for action; able to address difficult client conversations and engage senior client stakeholders to drive meaningful outcomes
+ Travel as needed
Here's what you need:
As a Manager:
+ Minimum 1 year of strategy consulting experience at a consulting firm
+ Minimum 5 years of proven experience in at least one of the following: operating model strategy, M&A, tech value and cost take-out, or technology driven revenue growth strategy.
+ Minimum 5 years of experience writing business cases.
+ Minimum 2 years of experience leading or managing small teams effectively including planning/structuring analytical work, facilitating team workshops, and developing technology strategy recommendations.
+ Bachelor's degree
As a Senior Manager:
+ Minimum 3 years of strategy consulting experience at a consulting firm
+ Minimum 6 years of experience in at least two of the following: operating model strategy, technology in M&A, tech value cost take-out, or technology driven revenue growth strategy.
+ Minimum 6 years of experience writing business cases.
+ Minimum 5 years of experience leading or managing large teams effectively including planning/structuring analytical work, facilitating team workshops, and developing technology strategy recommendations.
+ Bachelor's degree
Bonus Points if:
+ Experience in the Life Sciences or Industrials industry
+ Comfortable using AI tools for research, synthesis, and analysis.
+ Ability to evaluate AI outputs critically.
+ Understanding of data limitations, bias, and model risk
+ You have an MBA or equivalent graduate degree.
+ You have shown critical thinking, ability to question decisions and provide creative solutions.
+ You can manage junior members of the team and can develop them for more responsibility.
+ You have effective communication and people skills to manage relationships with clients.
+ You have strong presentation skills: ability to synthesize information and the ability to bring a message forward.
+ You lead in driving insights and recommendations using data models and visualization tools, demonstrated advanced research skills.
+ You can develop practical roadmaps that support the enabling of technology transformation.
+ You can manage a variety of projects with increased complexity.
+ You have developed project management abilities and have reported and escalated on time to managerial level.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $87,400 to $317,200
Cleveland $87,400 to $317,200
Colorado $87,400 to $317,200
District of Columbia $87,400 to $317,200
Illinois $87,400 to $317,200
Maryland $87,400 to $317,200
Massachusetts $87,400 to $317,200
Minnesota $87,400 to $317,200
New York/New Jersey $87,400 to $317,200
Washington $87,400 to $317,200
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$87.4k-317.2k yearly 6d ago
Help Desk Technician
Dexian
Information technology professional job in Plano, TX
Job Title: Technical Support Representative
Type: 6+ Month contract
Shift Expectations
There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.
Position Summary
The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users.
The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience.
Key Responsibilities
Handle inbound support calls in a high-volume environment
Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues
Guide users through step-by-step resolutions over the phone
Identify issues, resolve at first contact when possible, and escalate appropriately
Accurately document issues, actions taken, and resolutions in ticketing or CRM systems
Navigate multiple systems while actively supporting live calls
Follow defined processes and adapt to changing tools and procedures
Training & Attendance Expectations
Training schedule: Monday-Friday, 8:00 AM - 4:30 PM
Training is 100% onsite
Training performance is evaluated before independent call handling
Attendance and punctuality during training are critical
Multiple unexcused late arrivals or absences may result in release
Any no-call/no-show will result in immediate release
Shift Expectations
No fixed shifts; flexibility is required
Coverage may include mid-day, nights, weekends, and holidays
Candidates must clearly communicate shift availability during screening
DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$36k-60k yearly est. 3d ago
IT Support Technician
Bluewave Express Car Wash 4.5
Information technology professional job in Houston, TX
Dive into Tech with Bluewave Express Wash!
Are you ready to make a splash in the world of tech support? Bluewave Express Wash is on the lookout for a tech-savvy superstar to join our dynamic team. As a rapidly growing express car wash company, we're committed to delivering top-notch service and using cutting-edge technology to stay ahead of the curve. If you have a knack for troubleshooting and a passion for innovation, we want you on our team!
Why Bluewave Express Wash Rocks:
Be part of an innovative and fast-growing company that's making waves in the car wash industry.
Work in a supportive and exciting environment where your skills are valued and developed.
Enjoy career growth opportunities that will help you ride the wave to the top.
Celebrate the holidays in style with holiday pay and other exciting perks.
What You'll Be Doing:
IP Camera Systems: Provide expert support for our IP camera systems, ensuring everything runs smoothly and securely.
PCs and Peripherals: Keep our PCs and peripherals in top shape with your tech expertise.
Alarm Systems: Support and maintain our alarm systems, keeping our operations safe and sound.
New PC Setup: Configure and set up new PCs, ensuring they're ready for action from day one.
Troubleshooting: Dive into hardware and software issues, resolving them with skill and efficiency.
Network Cabling: Run and terminate network cabling like a pro, keeping our network robust and reliable.
Issue Escalation: Identify and escalate issues that need urgent attention, ensuring nothing slips through the cracks.
After Hours Support: Be ready to provide after-hours and on-call support for urgent issues, because tech never sleeps!
What We're Looking For:
Troubleshooting Guru: Strong troubleshooting skills that make you the go-to person for solving tech problems.
Networking Know-How: Basic understanding of TCP/IP networking to keep our systems connected and running smoothly.
Qualified Pro: Associate degree or equivalent work experience that demonstrates your expertise.
Desired Experience:
IP Camera Systems: Prior experience working with IP camera systems is a big plus.
Network Cabling: Experience in pulling network cabling will make you stand out.
Car Wash Tech: Any experience with car wash POS systems or tunnel controllers is a bonus.
Ready to take the plunge and join the Bluewave Express Wash tech team? Apply now and let's ride the wave of innovation together!
$36k-43k yearly est. 8d ago
Technical Support Representative
Cornerstone Technology Talent Services 3.2
Information technology professional job in Irving, TX
🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX
🛠️ What You'll Do
Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
Provide installation support and onboarding for PryzmIQ and AWTOS.
Proactively engage users to drive adoption and satisfaction.
Document findings and provide feedback for product improvement.
🧠 What You Bring
1+ year in technical support, help desk, or IoT/home systems troubleshooting.
Strong communication and problem-solving skills.
Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
Detail-oriented and passionate about creating smooth user experiences.
High School Diploma or GED required; Bachelor's degree preferred.
$32k-36k yearly est. 2d ago
Service Professional Technician
Aireserv Heating and Air Conditioning
Information technology professional job in Dallas, TX
Diagnose, maintenance, repair, and knowledge of installation of air conditioning systems. Read electrical diagrams, ensure the efficient use of materials, and maintain an adequate stock of necessary equipment. Educating customers on In-Home Air Quali Technician, Professional, Service, Business Services
$70k-89k yearly est. 5d ago
IT - Teamcenter Administrator
Acro Service Corp 4.8
Information technology professional job in Fort Worth, TX
Job Title: IT - Teamcenter Administrator
Duration: 12 Months
1st Shift (07:00 AM - 03:30 PM)
Contract To Hire Opportunity
Fully Onsite
Job Description: The selected candidate will be responsible for next generation Integrated Product Support (IPS) landscape which includes Teamcenter, Cortona 3D, SLICwave, and more. The candidate must be a self-starter, have the ability to balance daily operations as well as project work, and should possess diverse technical experience, business acumen, and strong customer service skills.
Job Responsibilities:
• Own Teamcenter Administration for the enterprise, consulting with business leaders and application users to deliver technical and functional solutions
• Lead activities to design, build, and test delivery systems and components for IPS suite of applications including Teamcenter, Cortona 3D, and SLICwave, among others
• Assist the IT PLM admin team with support of other engineering applications as needed including patching, upgrades, and end-user support tasks
• Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks
• Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements
• Provide quick and efficient support of incidents and outages
• Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project updates
• Work effectively with process owners and SMEs to understand business requirements
• Create/update support documentation, ensuring accuracy and appropriate detail
Education Requirements: Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or similar is required
Position Requirements:
• 5+ years of experience with application and Windows server administration
• 5+ years of Teamcenter system administration
• Experience implementing and upgrading Teamcenter
• Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences
• Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.)
• Demonstrated teamwork and collaboration in a professional setting
• Strong problem solving and critical thinking skills
• Ability to work independently and as part of a team
• Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly
• Temp to Perm
Preferred Skills:
• Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.)
• Exposure to Logistics Systems and/or Service Bill of Material
• Basic understanding of databases
• Familiarity with Linux OS
• Strong organizational, analytical, multitasking, and time management skills
• Ability to mentor peers on required skillsets and process knowledge
$65k-84k yearly est. 3d ago
BCG Platinion | Lead IT Architect, Public Sector Industry Leader (Defense & Security, Civil Sector)
BCG Digital Ventures 3.5
Information technology professional job in Dallas, TX
Locations: Atlanta | Austin | Boston | Brooklyn | Chicago | Dallas | Denver | Detroit | Durham | Houston | Miami | Minneapolis | Nashville | New York | Philadelphia | Pittsburgh | Summit | Washington
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
About BCG Platinion
BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.
What You'll Do
At BCG Platinion, we're bringing design to the front line of business challenges, creating work that solves problems in novel, feasible, and desirable ways. Our team applies a discovery-driven approach in order to create innovative and exciting end-to-end experiences at the intersection of people and technology. As a Lead or Principal Architect, you will collaborate on interdisciplinary teams of designers, engineers, researchers, technical experts, and consultants to develop leading IT concepts and architectural solutions. In this role, you will apply your sound technical know-how, understanding of business contexts, and analytical skills to enable organizations to technically transform.
NOTE: This role is specifically seeking a leader to serve primarily in the US Public Sector as part of BCG Platinion's Architecture practice, but also open to commercial and private sector engagements where required.
Ideal candidate requirements given client and contract / portfolio requirements include US Citizenship, active security clearance or ability to obtain a security clearance (e.g. DoD Secret / Top Secret), prior expertise with portfolio and project management of US federal government agencies in a technology consulting context is preferred.
Lead IT Architects at BCG Platinion are:
Technical experts. They are critical thinkers and have extensive IT expertise that drives novel solutions routed in complexity.
Comfortable with ambiguity. They know the path forward isn't always well-defined. They are comfortable and confident working through the unknown.
Change agents. They know how to make change happen across an organization. They can align and onboard teams to implement new processes and toolsets. They embrace complex challenges and guide an organization to optimize IT best practices.
Agile advocates. They are well-versed in agile methodologies and use their expertise to strategically tackle difficult challenges and implement change.
Collaborative. They are interdisciplinary team players who seek alignment and establish relationships ranging from cross-functional stakeholder groups to existing teams.
Innovative. They are creative thinkers who apply their deep IT architecture expertise to envision novel design patterns for the next generation of technology solutions.
Knowledgeable. They have a sophisticated understanding of IT Architecture, acting as a viable resource on teams as both a hands-on practitioner and subject matter expert.
What You'll Bring
* Bachelor's Degree in informationtechnology, business administration, computer science, business management, or system controls & engineering or a related field.
Master's Degree in related fields not required but preferred.
6+ years of professional experience in software engineering with more than 4 years in architecture discipline.
Superior technical knowledge, engineering rigor, and creative problem-solving.
Ability to explain complex technology topics to senior executives.
Extensive technical expertise and knowledge of:
Various technology stacks.
Mainframe architecture (nice to have, but not must).
Cloud native applications and cloud services architecture.
Omnichannel architecture.
Integration methodologies and tools.
API and Microservices architecture.
Structured and unstructured databases and usage patterns.
High-speed, high-volume, high-frequency transaction processing systems.
Real-time logging, monitoring and resiliency approaches.
Disaster recovery and business continuity planning.
Next gen capabilities (e.g. AI/ML, IoT, Blockchain) and component technologies.
Data analytics architecture (e.g. Data Lake).
Programming paradigms and approaches (e.g. object-oriented).
Process automation approaches and tooling (e.g. DevOps, AIOps).
Experience in agile engineering and tooling support.
An agile mindset that moves past blockers and a vision to iteratively migrate to the next/modern set of architecture capabilities with a lens of business benefits/value.
Willingness to travel to work with clients and BCG teams. At times, this role involves significant travel to client sites. The amount of travel will depend on client needs and nature of projects.
Gen AI tool fluency (e.g., proven usage of GenAI such as ChatGPT, Claude) and validation of response.
Additional info
What We Offer:
At BCG, we care about our people, and offer best in class benefits to support you personally and professionally including:
* An opportunity to work organically across disciplines and across BCG, we offer a unified and unrivaled opportunity that combines strategic thinking with hands-on applications.
* A unique experience to work alongside a team of passionate and driven problem-solvers with a mission to deliver innovative and valuable digital solutions in a supportive environment.
For U.S. Applicants:
The first year base compensation for this role is $190,000 in USD.
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children.
$10(USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs.
Dental coverage, including up to $5,000 (USD) in orthodontia benefits.
Vision insurance with coverage for both glasses and contact lenses annually.
Reimbursement for gym memberships and other fitness activities.
Fully vested retirement contributions made annually, whether you contribute or not.
Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years.
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
To learn more about our employee benefits please check our Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
$190k yearly 8d ago
Analyst II Desktop Support
Boardwalk Pipeline Partners 4.8
Information technology professional job in Houston, TX
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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at ********************
We are currently looking for an Analyst II Desktop Support for our Houston, TX office.
POSITION DESCRIPTION:
The job purpose is to provide level 2 support for the IT Service Desk and to support the workstation lifecycle management process. In addition to answering questions or resolving technology issues for clients, responsibilities will include troubleshooting of minor computer problems; support concerning the use of mobile devices and resolution of client computer hardware and software needs, printing support, etc. Job role is required to participate in 24x7 On-Call rotation.
Job Responsibilities
Provide level 1 support for Service Desk line during peak call periods
Help Workstation and Service Desk team members with support.
Provide technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met
Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool
Provide remote access/VPN support
Provide "how to" assistance with all internally supported devices, applications and systems
Consistently adheres to defined Standard Operating Procedures (SOP)
Records and tracks customer incidents, calls and service requests through to completion in a timely manner
Acquires and maintains some knowledge for supported products and support policies
Proactively research and stay abreast of new technology including but not limited to: Microsoft Windows, Office, remote connectivity products, workstation and mobile devices
Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
Participate in 24x7 On-Call rotation and adheres to Service Level Agreements (SLA)
REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
5+ years minimum in-depth, hands-on support role on IT Workstation or customer support environment
3 years minimum technical knowledge of hardware lifecycle management and software deployment
Advanced knowledge of help desk software, database connectivity and remote-control tools
Strong customer service orientation and communication skills
Advanced computer technology troubleshooting and multi-tasking skills
Advanced troubleshooting and root cause analysis skills
Experience with incident tracking software
Experience in working with PC desktops and laptops
Experience with PC image deployment tools and processes
Ensure workstations are patched and client software updated
Level 1 A/V support for conference rooms
Experience scripting and automating software deployment processes to all workstation computer assets
Ability to maintain the confidentiality of sensitive information
Occasionally lift and/or move up to 50 pounds
PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
Advanced experience supporting latest versions of Windows Client OS and M365
Experience with Freshervice Incident management
Experience providing Mobile device support of iPhones, iPads and Mac's
Advanced experience with PC image deployment tools and processes
Advanced Mobile device support skills of iPhones and iPads
Knowledge of Microsoft Endpoint Management (Intune)
Advanced knowledge of Microsoft Active Directory\Azure and group policy deployments
Advanced knowledge of SCCM
REQUIRED EDUCATION:
Associate's degree in computer science, Information Systems or related field of study - or equivalent experience
PREFERRED EDUCATION:
BA/BS degree in related discipline
ADDITIONAL INFORMATION:
Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.
$49k-56k yearly est. 8d ago
Field Support Technician
Jobster LLC
Information technology professional job in Houston, TX
**Responsibilities:**
- Travel to project locations throughout the USA and internationally for assignments as directed by the Electrical Systems Manager.
- Troubleshoot malfunctions in electrical systems, including switchboards, generators, automation systems, and drive systems.
- Conduct preventive maintenance checks and calibrations using manufacturers' manuals and electronic testing equipment.
- Collaborate with production engineers to ensure proper instrument data transfer and collection.
- Install new systems and controls, including power wiring. Systems include PLCs, switchboards, drive systems, computers, and Ethernet communications.
- Train crew members on electrical topics such as safety, maintenance, and operation.
- Perform on-call work during off-hours as necessary.
- Adhere to safe and compliant working procedures.
**Requirements:**
- High School Diploma or equivalent; electrical certification and training from a technical school or military certifications preferred.
- 5+ years of experience in a similar role, with a strong emphasis on troubleshooting.
- Previous long-term employment history.
- Experience in the marine industry and dredging projects is highly preferred.
- Proficiency in reading blueprints of electronic schematics and process and instrumentation diagrams.
- Experience in installing and maintaining electrical systems.
- Ability to take initiative, work independently, make decisions, and develop recommendations.
- Strong interpersonal skills to build effective working relationships both internally and externally.
- Must be willing to travel 100% within the USA and occasionally out of the country.
$42k-60k yearly est. 1d ago
PC Helpdesk Technicians
Adex Corporation 4.2
Information technology professional job in Houston, TX
Help Desk Technician Domain Knowledge: Operating Systems/Platforms:
Able to install OS onto computers and servers
Able to add/remove users
CompTIA type skillsets
Able to install software using package manager of choice
Computer Architecture:
Understanding of how computer peripherals connect to the computer
Able to connect monitor, keyboard and printer to the computer
Basic understanding of different system components like CPU, memory, HDD and these components inter-operate.
File Systems:
Basic File Systems understanding
Format a USB-Dongle and transfer >4GB files using USB-Dongle
Storage:
Basic storage systems understanding
Able to restore off of remote networks
Networking:
Basic networking understanding
Understands IP Addressing
Understands MAC address, subnet, DNS and DHCP
Able to configure workstations
Able to configure static routing on a workstation
Project Support Role:
Complete initial Contact with Site for Scheduling
Contact sites for site discovery
Confirm device count per site to be shipped
Confirm Schedule dates for migrations.
Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrations
Follow upon completion of migrations for shipping returns and migration tracking totals.
Education:
Associate degree or specific certification in related field. Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. 2-5 years of experience is considered equivalent.
$37k-50k yearly est. 8d ago
IT Support Technician
Nextgen | GTA: A Kelly Telecom Company
Information technology professional job in Lewisville, TX
Looking for a IT Support Technician- all 5 days onsite- Lewisville TX
Rotational shifts- Morning, evening, night and weekends
accepting on W2 candidates, No C2C candidates
What you will bring to the table as a RAN Tier 2:
Support installation, monitoring, and maintenance activities within the service delivery environment
Work closely with engineers, project managers, line management, and local facility teams
Coordinate with third-party providers, vendors, and asset management teams
Follow defined processes, tools, and procedures to ensure reliable service delivery
Support change, capacity, and monitoring activities using approved tools
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Long-Term growth potential
401k
With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
$34k-54k yearly est. 3d ago
Technical Product Support Specialist
Digilock
Information technology professional job in Houston, TX
We want to hear from you if you are passionate about helping customers and providing exceptional technical support!
As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products.
In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls.
This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us!
**This role is full-time and 100% on-site in our Houston, TX**
Responsibilities:
Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀)
Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
Identify process improvements and other product features to reduce the number of customer inquiries.
Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
Just be awesome and flexible.
Requirements:
Minimum of 2 years working in a Product Support or Customer Service role.
Not afraid of taking an unhappy customer and turning them into a happy one.
Strong analytical and critical thinking skills.
Able to work independently or in a team.
Strong organizational skills.
Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
Ability to learn new products, concepts, and eagerness to explore new technology.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to maintain confidentiality and handle sensitive information with discretion.
Attention to detail and accuracy in all work tasks.
Why Should You Apply?
At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.
We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
$34k-69k yearly est. 2d ago
Help Desk Technician
CSI Companies 4.6
Information technology professional job in Sunnyvale, TX
CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country!
Job Title: Tier II Help Desk Technician
Type: 100% Onsite
Shift: Monday through Friday 8am - 5pm
Pay: $25 - $30/hr W2
Description:
Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills.
Key Responsibilities:
Provide advanced troubleshooting and problem resolution for Windows and Mac environments.
Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems.
Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions.
Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement.
Document resolutions and maintain detailed records of user requests and actions taken.
Stay current with system information, changes, and updates relevant to our user community.
Requirements:
Proven experience as a Tier II Help Desk Specialist or similar role.
Strong knowledge and experience in troubleshooting Windows and Mac operating systems.
Excellent customer service skills, with the ability to communicate verbally and in writing effectively.
Experience working with Atlassian (Jira) ticketing systems.
Ability to work independently and manage time effectively.
Strong problem-solving skills and attention to detail.
$25-30 hourly 1d ago
Spanish Speaking Plasma Center Technician
Biolife Plasma Services 4.0
Information technology professional job in Houston, TX
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.**
**About the role:**
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
**How you will contribute:**
· You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
· You will screen new and repeat donors and take and record donor vital signs and finger stick results.
· You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
· You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
· You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
**What you bring to Takeda:**
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
**What Takeda can offer you:**
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
**More about us:**
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - TX - Houston - FM
**U.S. Starting Hourly Wage:**
$16.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - TX - Houston - FM
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Part time
**Job Exempt**
No
$16 hourly 8d ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Victoria, TX?
The average information technology professional in Victoria, TX earns between $40,000 and $96,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Victoria, TX
$62,000
What are the biggest employers of Information Technology Professionals in Victoria, TX?
The biggest employers of Information Technology Professionals in Victoria, TX are: