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The differences between international customer service representatives and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| International Customer Service Representative | Customer Service Consultant | |
| Yearly salary | $31,752 | $37,471 |
| Hourly rate | $15.27 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,293 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
International customer service representatives and customer service consultants have different pay scales, as shown below.
| International Customer Service Representative | Customer Service Consultant | |
| Average salary | $31,752 | $37,471 |
| Salary range | Between $24,000 And $40,000 | Between $20,000 And $68,000 |
| Highest paying City | Minneapolis, MN | Hartford, CT |
| Highest paying state | Minnesota | Connecticut |
| Best paying company | Valent BioSciences | Accenture |
| Best paying industry | Health Care | Technology |
There are a few differences between an international customer service representative and a customer service consultant in terms of educational background:
| International Customer Service Representative | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between international customer service representatives' and customer service consultants' demographics:
| International Customer Service Representative | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |