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The differences between international customer service representatives and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| International Customer Service Representative | Customer Service Trainer | |
| Yearly salary | $31,752 | $32,452 |
| Hourly rate | $15.27 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,293 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
International customer service representatives and customer service trainers have different pay scales, as shown below.
| International Customer Service Representative | Customer Service Trainer | |
| Average salary | $31,752 | $32,452 |
| Salary range | Between $24,000 And $40,000 | Between $25,000 And $40,000 |
| Highest paying City | Minneapolis, MN | Tacoma, WA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | Valent BioSciences | Salesforce |
| Best paying industry | Health Care | Telecommunication |
There are a few differences between an international customer service representative and a customer service trainer in terms of educational background:
| International Customer Service Representative | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between international customer service representatives' and customer service trainers' demographics:
| International Customer Service Representative | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |