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The differences between lead customer service representatives and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a lead customer service representative and an international customer service representative. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a lead customer service representative include cleanliness, cash handling and inventory control. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Lead Customer Service Representative | International Customer Service Representative | |
| Yearly salary | $36,097 | $31,752 |
| Hourly rate | $17.35 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,052 | 185,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Lead customer service representatives and international customer service representatives have different pay scales, as shown below.
| Lead Customer Service Representative | International Customer Service Representative | |
| Average salary | $36,097 | $31,752 |
| Salary range | Between $22,000 And $58,000 | Between $24,000 And $40,000 |
| Highest paying City | Goldsboro, NC | Minneapolis, MN |
| Highest paying state | New York | Minnesota |
| Best paying company | IBM | Valent BioSciences |
| Best paying industry | Insurance | Health Care |
There are a few differences between a lead customer service representative and an international customer service representative in terms of educational background:
| Lead Customer Service Representative | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between lead customer service representatives' and international customer service representatives' demographics:
| Lead Customer Service Representative | International Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.1% Female, 67.9% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |