Project Manager - Operations Program Support
Columbus, OH
JobID: 210660460 JobSchedule: Full time JobShift: : Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a Project Manager within Performance Consulting, you will be at the forefront of innovating Project and Program Management across Consumer and Community Banking Operations. You will manage complex, high-visibility cross-division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion. Your efforts will have a significant impact on the business, requiring you to lead teams, manage resources, and ensure successful delivery of project objectives. You will deliver comprehensive solutions that empower excellence in our clients to achieve their strategic goals, leveraging our expertise in innovation, collaboration, and execution to create lasting value and drive organizational success.
Job Responsibilities:
* Manage fast-paced, complex, cross-functional programs or projects with significant business impact.
* Define key roles and responsibilities and ensure appropriate resources are assigned throughout the program/project lifecycle.
* Develop and manage integrated plans, providing regular progress communications to stakeholders.
* Lead teams to actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones.
* Establish best practices and innovate approaches to Program and Project Management, building a continuous improvement model.
* Ensure programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines.
Required Qualifications, Capabilities, and Skills:
* Bachelor's degree in a related field from an accredited learning institution.
* 5+ years of related Program or Project Management experience.
* Broad project / implementation delivery experience, including understanding of relevant tools, processes, and best practices.
* Experience managing project deliverables, business initiatives, or technology in agile, waterfall, or hybrid methodology.
* Proven ability to manage multiple efforts, resources, and address issues in a timely manner.
* Demonstrated initiative and creativity to ensure successful and timely execution; strategic thinker with proven analytical abilities.
Preferred Qualifications, Capabilities, and Skills:
* Project Management Professional (PMP).
* Certification and / or demonstrable experience in process improvement initiatives (e.g. Lean Six Sigma), target state design, change management, or data insights / analysis.
* Excellent verbal & written communication skills; ability to communicate progress and issues to the team and stakeholders.
* Strong interpersonal skills to inspire/motivate the team and instill confidence and trust within the business, operations, and technology teams.
* Proven leader with the ability to manage programs/projects effectively and meet deliverables in a timely manner.
Auto-ApplyReentry Support Specialist - Cincinnati Reentry Program
Cincinnati, OH
Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working in multiple impact areas. This position will specifically impact residential reentry and community corrections.
As a Reentry Support Specialist, you would be directly responsible for monitoring the activities of residents and ensuring their compliance with program rules and conditions for our Evansville (FBOP) Residential Reentry Program. You would ensure the safe custody and accountability of all residents while maintaining a clean, safe, and orderly facility. Successful candidates must be able to handle an ever-changing environment and, demonstrate flexibility, strength in character, and consistently deliver a willingness to help in any way possible. This is a wonderful opportunity for anyone interested in learning more about the criminal justice field, security, psychology, or for the detail-oriented person with a passion for helping people rebuild their lives. We are specifically looking for applicants that are energetic and self-motivated to join our expanding team.
Great entry level position for criminal justice, Community Corrections and reentry.
We are hiring full-time and/or part-time professionals. This is a progressive hourly scale position starting at $16.50/hour. Please note, Full-time Reentry Support Specialists will be eligible to participate in our comprehensive benefits package, including company-paid life insurance and LTD, paid time off, medical, dental, vision, and a 403b with a match.
Preferred applicants will have a High School diploma or GED, or an Associate's Degree with one year of direct residential experience is preferred. All applicants must demonstrate professionalism while demonstrating compassion and commitment to our mission and purpose. Our work touches the mind, body, heart - and ultimately the spirit - of those we serve, integrating our deep compassion with highly effective programs and services.
Shift schedules:
1st Shift - 7 a.m. to 3 p.m.
2nd Shift - 3 p.m. to 11 p.m.
3rd Shift - 11 p.m. to 7 a.m.
Weekends
Auto-ApplyFacilities Support Supervisor
Columbus, OH
Job Title: Facilities Support Supervisor
Department: Buildings & Grounds
Reports To: Facilities Support Manager
Supervisory Responsibility: Facilities Support Staff
FLSA Status: Regular, Full-Time, Non-exempt
Work schedule: 7:30am - 4pm, Sunday - Thursday
Tuesday - Saturday
______________________________________________________________________
Job Summary:
The Facilities Support Supervisor supervises and coordinates activities of facilities staff to ensure that museum buildings and grounds are maintained in a clean, safe, and orderly condition. They/them supervise the training and ongoing performance of facilities support staff in janitorial methods and procedures and proper operation of equipment. This position is responsible for the oversight of daily cleaning duties and special cleaning projects across multiple job sites, while providing coverage and support throughout the organization's buildings. Inspects work performed to ensure performance to specifications and established standards. Notifies Facilities Operations Manager of needed repairs. Assists with cleaning snow or debris from sidewalks and parking surfaces.
Duties & Responsibilities:
Manages employee time sheets. Reports excessive employee absences or deficiencies to the Facilities Support Manager documenting performance issues as they occur.
Supervises training of Facilities Support staff, including understanding of museum procedures, proper use of chemicals, and special procedures for cleaning in and around galleries where art is displayed. Guides, directs and motivates facilities staff members, including setting performance standards and monitoring performance.
Oversees and participates in cleaning of all museum facilities including sweeping, vacuuming, mopping, dusting, shampooing, steam cleaning, striping, waxing, polishing and buffing floors, carpets, and furniture. Ensures rubbish is properly placed in dumpster and/or recycling bins. Ensures all restrooms are cleaned, sanitized and replenished with supplies. Responds to spills or other housekeeping emergencies as required. Oversees cleaning of drinking fountains, mirrors, tables, walls, fixtures, blinds, light fixtures, windows, metal and woodwork.
Directs personnel in picking up litter from around building and grounds daily.
Performs corrective or remedial duties as necessary.
Perform fill-in or substitute duties as necessary, which include but not limited to evening events
Assist Facilities Support Staff with getting the building open and with the upkeep of the building
Inspects and maintains custodial equipment and small tools for proper operating condition.
Receives and maintains inventory of cleaning chemicals and supplies. Report product that is needed to Facilities Operations Manager.
Attends regular departmental and operational meetings to discuss priorities, share updates, and coordinate tasks
Maintains a moderate degree of public contact. Uses excellent customer service skills. Establishes and maintains effective working relationships with other staff, trustees, donors, volunteers, and all members of the general public.
Attendance at work is an essential function of this position.
Other duties as assigned.
Compiles with all applicable safety rules, regulations, standards, and emergency procedures, including OSHA, federal, state, and local security techniques, and standards. Plans work with safety and security front of mind. Continually assesses safety conditions to ensure individual and workplace safety, and safety of visitors and staff. Promotes visitor safety and building security.
Qualifications:
High School Diploma or GED. Ability to read, write, perform basic math.
Knowledge of building housekeeping and janitorial procedures and equipment.
Excellent communications skills required. Effectively communicating with all levels of staff and public.
Must be able to read and follow written instructions.
Must be able to establish and maintain working relationships with co-workers, other museum staff members, volunteers, and the general public.
Proficient with windows programs (Outlook, Word, Excel, Teams)
1 year janitorial or related experience
1 year leadership/supervisory experience
Strong organizational skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to stand; walk; and use hands to finger, handle or feel or to operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance, stoop, kneel crouch, or crawl; and talk or hear.
The employee must be able to climb to heights of 30' or higher. The employee must have the ability climb ladders or trusses and operate a power lift.
The employee may frequently lift and/or move up to 80 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The noise level in the work environment is moderate.
While performing the duties of this job, the employee occasionally works near moving mechanical parts. Work is performed inside/outside in all types of weather conditions. The employee is occasionally exposed to cold, wet and/or humid conditions and lightning.
Auto-ApplyCase Management Extender - Disease Management - Central Ohio (PFK)
Columbus, OH
Monday - Friday, 8 a.m. - 5 p.m.
Full-Time, Benefits Eligible
Learn about Care Navigation: ***********************************************
Family Experience: *******************************************
Visit our website: ****************************
Summary:
The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.
Job Description:
Essential Functions:
Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care.
Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team.
Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.
Performs outreach to PCP/POC's, specialists, and home care providers to research and facilitate referral for services. Develops patients and family's self-management skills through education and resource provision.
Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program.
Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.
Participates in orientation and continuing education of staff and students as appropriate.
Education Requirement:
Bachelor's degree with background in health care, public health, or related clinical field, preferred.
Licensure Requirement:
Valid Ohio driver's license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines.
Certifications:
Active BLS certification, required.
Skills:
Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.
Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).
Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds.
Basic knowledge of healthcare terminology.
Experience:
2 years of experience working in healthcare in a patient facing role, preferred.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Auto-ApplyCare Management Support Coordinator III
Columbus, OH
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
*****POSITION IS REMOTE WITH 10% POTENTIAL FOR TRAVEL**
*****CANDIDATE MUST RESIDE IN STATE OF OHIO*****
**Position Purpose:** Works with care management team on administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
+ Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
+ Provides experienced support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
+ May apply in-depth knowledge of assigned health plan(s) activities and resources
+ Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols
+ Applies in-depth knowledge of care management support activities including care plans and community resources
+ Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
+ Works with care management team on escalating requests and inquiries to management
+ Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
+ May support training of new hires
+ Performs other duties as assigned
+ Complies with all policies and standards
**Education/Experience:** Requires a High School diploma or GED
Requires 2 - 4 years of related experience Pay Range: $20.00 - $34.03 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Support Supervisor
Olde West Chester, OH
Clean Team is hiring Full-Time support supervisors
Support Supervisors are responsible for assisting area managers
They will train new hires as needed.
As well as fill in for any call off or scheduled time off for general cleaners.
Support supervisors are required to pass a background check, have a valid driver's license, reliable transportation, and proof of car insurance.
This is a manager in training position that requires travel to multiple locations daily.
As a full-time employee you will receive benefits medical, dental & vision. We also provide a monthly car allowance for any vehicle maintenance you may incur.
Serious Applicants Only!
Reentry Support Specialist - Dayton Reentry Program
Dayton, OH
Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working in multiple impact areas. This position will specifically impact residential reentry and community corrections.
As a Reentry Support Specialist, you would be directly responsible for monitoring the activities of residents and ensuring their compliance with program rules and conditions for our Dayton Residential Reentry Program. You would ensure the safe custody and accountability of all residents while maintaining a clean, safe, and orderly facility. Successful candidates must be able to handle an ever-changing environment and, demonstrate flexibility, strength in character, and consistently deliver a willingness to help in any way possible. This is a wonderful opportunity for anyone interested in learning more about the criminal justice field, security, psychology, or for the detail-oriented person with a passion for helping people rebuild their lives. We are specifically looking for applicants that are energetic and self-motivated to join our expanding team.
Great entry level position for criminal justice, Community Corrections and reentry.
We are hiring full-time and/or part-time professionals. This is a progressive hourly scale position starting at $15.00/hour. Please note, Full-time Reentry Support Specialists will be eligible to participate in our comprehensive benefits package, including company-paid life insurance and LTD, paid time off, medical, dental, vision, and a 403b with a match.
Preferred applicants will have a High School diploma or GED, or an Associate's Degree with one year of direct residential experience is preferred. All applicants must demonstrate professionalism while demonstrating compassion and commitment to our mission and purpose. Our work touches the mind, body, heart - and ultimately the spirit - of those we serve, integrating our deep compassion with highly effective programs and services. First Aid & CPR certification is required and must be maintained. VOAOHIN will provide certification if not already obtained
Shift schedules:
1st Shift - 7 a.m. to 3 p.m.
2nd Shift - 3 p.m. to 11 p.m.
3rd Shift - 11 p.m. to 7 a.m.
Auto-ApplySupport Coordinator IV - Memorial Hospital
Fremont, OH
**Department:** Physical Therapy **Weekly Hours:** 36 **Status:** Full time **Shift:** Days (United States of America) As the Support Coordinator IV, you will perform customer service functions that are vital to daily clinical operations and revenue integrity for the department.
You will register patients in the EMR to ensure accurate billing and verify insurance coverage for all rehab services and document detailed coverage.
In this role, you will process daily billing charges, complete charge reconciliation and be responsible for point-of-service collections, including co-pays and deductibles.
The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
**REQUIREMENTS**
+ High school diploma or equivalent
**PREFERRED REQUIREMENTS**
+ Associate's degree or previous experience in business or health care management
+ Mastery in Microsoft Office and related software
+ Knowledge of electronic medical record software's like Epic and other rehab service line applications
**ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (****************************************************** .
**Benefits:**
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ****************************
Equal Opportunity Employer/Drug-Free Workplace
CS Support Coordinator (3rd Shift)
Dublin, OH
Job Details Entry Global Headquarters - Dublin, OH Full Time 3rd ShiftDescription
JOB SUMMARY: The CS Support Coordinator (3rd Shift) is the first line of defense and ensures carriers have all relevant transit information regarding pickup, delivery and arrive to the shipper/receiver in a timely and orderly manner. They are critical to effectively and efficiently servicing our customers by managing and tracking customer freight for the purposes of keeping customers informed and updated throughout the duration of transportation.
ESSENTIAL DUTIES
Follow and execute all aspects of the EASE Customer Journey.
Complete tasks and responsibilities in line with EASE's customer service model and service levels.
Develop lasting relationships by providing superior customer service.
Provide transportation quotes based on market rates and knowledge in a timely manner.
Advise Account Managers and customers of all new developments during the entirety of the shift. Update Account Managers on any issues that arise throughout the life of a load and look for solutions for those problems.
Provide transparency by updating customer portals regularly and accurately.
Clear, consistent, and professional verbal and written communication to both customers and carriers alike.
Build relationships with carriers to understand needs and secure the utilization of carrier assets.
Ensure customer satisfaction by tracking all shipments.
Analyze and negotiate rates with carriers based on current market prices.
Act with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.
Ensure all proper carrier paperwork is received for billing when the carrier is added to the EASE Logistics network.
Execute daily issue recognition/resolution and notify Account Managers accordingly.
Book loads by answering inbound calls and making outbound calls.
Build loads by following specifications sent by the customer.
Book loads via email by posting on numerous websites.
Work with the entire operations team to provide the best customer service to customers.
Ensure on-time pickups and deliveries for customers by routing drivers and providing detailed directions and instructions.
Ensure operations are reviewed by the appropriate party before assigning or leaving for the day.
Multitask and provide superior customer service to carriers and customers alike.
Other duties as assigned.
Qualifications QUALIFICIATIONS
Education
High School Diploma or GED is required.
Additional related training and certifications will be weighted on a case-by-case basis.
Experience
A minimum of 0 years of related experience (Bachelor's degree), or
A minimum of 1 year of related experience (Associate's degree), or • In lieu of a degree, a minimum of 3 years related experience required.
Transportation industry experience is a plus.
Sales, customer service, and/or negotiation-related talents.
Knowledge, Skills, & Abilities
Excellent communicator with a great phone presence.
Constructive problem solver.
Flexible in work hours and adaptable to changing workload.
Be willing to learn a lot very fast.
Ability to remain calm under sometimes stressful situations.
Ability to multi-task and adapt quickly to different situations.
Proficient in Microsoft Office Suite
Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
Support Supervisor
Oakwood, OH
PARMA -SUPERVISOR
ELYRIA -SUPERVISOR
Clean Team is hiring Full-Time support supervisors
Support Supervisors are responsible for assisting area managers
They will train new hires as needed.
As well as fill in for any call off or scheduled time off for general cleaners.
Support supervisors are required to pass a background check, have a valid driver's license, reliable transportation, and proof of car insurance.
This is a manager in training position that requires travel to multiple locations daily.
As a full-time employee you will receive benefits medical, dental & vision. We also provide a monthly car allowance for any vehicle maintenance you may incur.
Serious Applicants Only!
Reentry Support Specialist - Mansfield Reentry Women's Program
Mansfield, OH
Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working in multiple impact areas. This position will specifically impact residential reentry and community corrections.
As a Reentry Support Specialist, you would be directly responsible for monitoring the activities of residents and ensuring their compliance with program rules and conditions for our Mansfield Reentry Women's Program. You would ensure the safe custody and accountability of all residents while maintaining a clean, safe, and orderly facility. Successful candidates must be able to handle an ever-changing environment and, demonstrate flexibility, strength in character, and consistently deliver a willingness to help in any way possible. This is a wonderful opportunity for anyone interested in learning more about the criminal justice field, security, psychology, or for the detail-oriented person with a passion for helping people rebuild their lives. We are specifically looking for applicants that are energetic and self-motivated to join our expanding team.
Great entry level position for criminal justice, Community Corrections and reentry.
We are hiring full-time and/or part-time professionals. This is a progressive hourly scale position starting at $16.50/hour. Please note, Full-time Reentry Support Specialists will be eligible to participate in our comprehensive benefits package, including company-paid life insurance and LTD, paid time off, medical, dental, vision, and a 403b with a match.
Preferred applicants will have a High School diploma or GED, or an Associate's Degree with one year of direct residential experience is preferred. All applicants must demonstrate professionalism while demonstrating compassion and commitment to our mission and purpose. Our work touches the mind, body, heart - and ultimately the spirit - of those we serve, integrating our deep compassion with highly effective programs and services.
Shift schedules:
1st Shift - 7 a.m. to 3 p.m.
2nd Shift - 3 p.m. to 11 p.m.
3rd Shift - 11 p.m. to 7 a.m.
Auto-ApplySupport Coordinator IV - Russell J. Ebeid Children's Hospital - Pediatrics
Toledo, OH
Department: TCH Hospital Administration Weekly Hours: 40 Status: Full time Shift: Days (United States of America) As the Support Coordinator IV, you will perform customer service functions that are vital to daily clinical operations and revenue integrity for the department.
You will register patients in the EMR to ensure accurate billing and verify insurance coverage for all rehab services and document detailed coverage.
In this role, you will process daily billing charges, complete charge reconciliation and be responsible for point-of-service collections, including co-pays and deductibles.
The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
REQUIREMENTS
* High school diploma or equivalent
PREFERRED REQUIREMENTS
* Associate's degree or previous experience in business or health care management
* Mastery in Microsoft Office and related software
* Knowledge of electronic medical record software's like Epic and other rehab service line applications
ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.
Benefits:
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ************************
Equal Opportunity Employer/Drug-Free Workplace
Coordinator, Client Support
Strongsville, OH
Type: Full-time Shift: Day Shift Perks Archway Offers: * Health, dental, vision benefits * Life, AD&D, short and long term disability insurance * Generous paid time off (PTO) * Recognition programs and service awards * 401 (k) with a company match
* Employee assistance program, including identity theft protection and travel assistance
* Employee discount programs
MAJOR AREAS OF RESPONSIBILITY
This position is responsible for the execution of the tactical work of the customer's journey, meeting overall client requirements and SLA's pertaining to CSS responsibilities. This includes having a complete understanding of the client operating systems and client business rules, including order processing, data setup, reporting, online ordering system, telephone, and email support.
* Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner
* Liaison between Archway departments and the client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.
* Apply attention to detail of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process.
* Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk and uses the escalation protocol to communicate as required
* Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used.
* Will partner with internal departments as needed to support them with meetings, root cause events, QBR's etc.
* This position will have a general understanding of Client contractual requirements. Updates internal stakeholders to risk, potential opportunities, out of scope requests etc.
* The position will be trained in multiple areas to support redundancies are in place to service the client.
* This position will be able to demonstrate knowledge of products and services provided to client, and communicate as such.
* All other duties as assigned.
QUALIFICATIONS, EXPERIENCE, EDUCATION, KNOWLEDGE, AND SKILLS REQUIRED
* Associates' or Bachelor's degree preferred.
* Minimum 1-year experience in customer service environment.
* Ability to handle tasks requiring attention to detail.
* Ability to learn new systems.
* Ability to work in a fast-paced, high output environment.
* Ability to multitask and prioritize job tasks.
* Ability to work independently and in a team environment.
* Strong written and verbal communication skills.
* Accurate data entry and spelling skills.
* Strong general computer skills including MS Office Suite.
* Professional appearance and demeanor.
For quicker responses, please apply directly to our company website online at
Program Support, Crisis
Portsmouth, OH
Job Details Entry Portsmouth, OH Portsmouth, OH Full Time None $13.80 General SupportDescription
The Program Support Specialist provides essential operational support to The Crisis Center by ensuring a clean, safe, and welcoming environment for clients and staff. This role is responsible for facility upkeep, meal preparation, client transportation, and other support tasks that contribute to the efficient operation of daily services.
ESSENTIAL FUNCTIONS
The following duties are fundamental to the purpose of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions:
1. Prepare and serve nutritious meals for clients in accordance with the guidelines established.
2. Create, maintain shopping lists and purchase food to ensure adequate food and supply inventory for the facility.
3. Safely transport clients to and from scheduled appointments and community resources.
4. Perform light cleaning duties to maintain a clean and organized environment.
5. Provide general support to clients and assist staff with daily operations as needed.
SECONDARY FUNCTIONS
These responsibilities support overall departmental efficiency and may be shared with other roles:
1. Perform other duties as assigned by management to meet operational needs.
COMPENTENCIES
1. Proficiency in operating standard household and kitchen equipment, as well as basic cleaning tools.
2. Strong organizational and time-management skills to maintain accurate schedules and task completion.
3. Ability to monitor and maintain required supplies and equipment.
4. Effective verbal and written communication skills.
5. Knowledge of federal and state regulations related to Class 1 residential mental health facilities.
Qualifications
MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPIERIENCE
1. High school diploma or equivalent preferred.
2. Knowledge of addiction, recovery, and mental health services preferred.
3. Completion of all required agency training courses.
4. Valid driver's license with a clean driving record.
5. Satisfactory criminal background check.