National account coordinator vs customer services coordinator

The differences between national account coordinators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a national account coordinator, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a national account coordinator has an average salary of $40,090, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a national account coordinator include national accounts, powerpoint and logistics. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

National account coordinator vs customer services coordinator overview

	National Account Coordinator	Customer Services Coordinator
Yearly salary	$40,090	$35,520
Hourly rate	$19.27	$17.08
Growth rate	4%	-4%
Number of jobs	80,052	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 47%
Average age	47	40
Years of experience	6	12

What does a national account coordinator do?

A national account coordinator is primarily in charge of building positive relationships with new and existing clients, ensuring client satisfaction and profit growth. They support a company's sales team by conveying the needs of clients, developing sales strategies through research and analyses, and recommending solutions against problem areas. Moreover, a national account coordinator directly communicates with clients through calls and correspondence, assisting them by answering inquiries, arranging appointments, and addressing issues and concerns, resolving them promptly and efficiently.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

National account coordinator vs customer services coordinator salary

National account coordinators and customer services coordinators have different pay scales, as shown below.

	National Account Coordinator	Customer Services Coordinator
Average salary	$40,090	$35,520
Salary range	Between $29,000 And $54,000	Between $27,000 And $45,000
Highest paying City	-	Richmond, CA
Highest paying state	-	Massachusetts
Best paying company	-	Stanford University
Best paying industry	-	Finance

Differences between national account coordinator and customer services coordinator education

There are a few differences between a national account coordinator and a customer services coordinator in terms of educational background:

	National Account Coordinator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

National account coordinator vs customer services coordinator demographics

Here are the differences between national account coordinators' and customer services coordinators' demographics:

	National Account Coordinator	Customer Services Coordinator
Average age	47	40
Gender ratio	Male, 33.4% Female, 66.6%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between national account coordinator and customer services coordinator duties and responsibilities

National account coordinator example responsibilities.

Assist in special pricing and design structures for voice and data services, RFP's and managing all SLA's.
Review and manage any contractual inquires from branches, patients, referral sources, case managers while monitoring all EDI transmission.
Create, process, close sales orders in CRM and GP computer systems.
Create and present compelling PowerPoint presentations for employee training purposes.
Research and prepare national/international RFP's to maximize business opportunities.
Create client-specific Microsoft PowerPoint presentations to support product and network awareness across the nation.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

National account coordinator vs customer services coordinator skills

Common national account coordinator skills

National Accounts, 16%
PowerPoint, 12%
Logistics, 9%
Account Management, 6%
Data Collection, 6%
Account Executives, 5%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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National Account Coordinator
National Account Coordinator vs Customer Services Coordinator

Updated January 8, 2025

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