Office automation technician vs front office assistant

Differences between office automation technician and front office assistant duties and responsibilities

Office automation technician example responsibilities.

• Manage a FedEx account to facilitate the shipment process and maintain a mail log binder for items send.
• Update web pages for squadron and update SharePoint as directed.
• Add / delete temporary users, maintain public, common, and private directories, and update LAN and subsystem applications.
• Provide computer technical support and assist staff in using various applications on the system using a windows operating environment.
• Process and resolve vendor expenses thru non-regulate PeopleSoft.

Front office assistant example responsibilities.

• Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
• Ensure compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
• Download all transcription for the physicians and mail out letters and patient consults.
• Utilize knowledge of ICD-9 and CPT coding by verifying explanation of benefits render to patient, for insurance purposes.
• Collect co-pays, enter update demographics into EHR/EMR, enter ICD-9 and CPT codes as needed into patient records electronically
• Verify insurance to include commercial and Medicaid.
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