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The differences between operations agents and contractor/consultants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contractor/consultant has an average salary of $84,811, which is higher than the $40,735 average annual salary of an operations agent.
The top three skills for an operations agent include logistics, data entry and FAA. The most important skills for a contractor/consultant are healthcare, post implementation, and data analysis.
| Operations Agent | Contractor/Consultant | |
| Yearly salary | $40,735 | $84,811 |
| Hourly rate | $19.58 | $40.77 |
| Growth rate | 6% | 11% |
| Number of jobs | 90,038 | 64,573 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Average age | 44 | 44 |
| Years of experience | - | - |
Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.
A contractor is a self-employed businessperson who agrees to work for a fixed price. His/her job involves the evaluation of clients' needs and actual performance of work. On the other hand, a consultant is a skilled independent businessperson who provides expert teaching and training in a specific market by assisting existing staff for the improvement of operations, problem-solving, and development of strategies. His/her role is to assess clients' needs and provide expert advice and opinion. However, both individuals are not employees, since they came from outside of the organization to perform such services.
Operations agents and contractor/consultants have different pay scales, as shown below.
| Operations Agent | Contractor/Consultant | |
| Average salary | $40,735 | $84,811 |
| Salary range | Between $30,000 And $54,000 | Between $58,000 And $123,000 |
| Highest paying City | Baltimore, MD | Boston, MA |
| Highest paying state | Maryland | New Jersey |
| Best paying company | Elanco | Cerner |
| Best paying industry | Technology | Technology |
There are a few differences between an operations agent and a contractor/consultant in terms of educational background:
| Operations Agent | Contractor/Consultant | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between operations agents' and contractor/consultants' demographics:
| Operations Agent | Contractor/Consultant | |
| Average age | 44 | 44 |
| Gender ratio | Male, 57.3% Female, 42.7% | Male, 66.2% Female, 33.8% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |