Operations agent vs operations consultant

The differences between operations agents and operations consultants can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations consultant has an average salary of $87,229, which is higher than the $40,735 average annual salary of an operations agent.

The top three skills for an operations agent include logistics, data entry and FAA. The most important skills for an operations consultant are risk management, strong analytical, and business process.

Operations agent vs operations consultant overview

	Operations Agent	Operations Consultant
Yearly salary	$40,735	$87,229
Hourly rate	$19.58	$41.94
Growth rate	6%	11%
Number of jobs	90,038	122,880
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 68%
Average age	44	44
Years of experience	-	-

What does an operations agent do?

Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.

What does an operations consultant do?

The duties of an operations consultant may vary in one's place or industry of employment. Typically, their responsibilities revolve around working with clients to determine a business's strengths and weaknesses, identifying areas needing focus and development, and utilizing expertise in devising cost-effective strategies for improvement. Moreover, an operations consultant must produce evaluation and progress reports, facilitate budget coordination and training activities, and introduce new technologies. It is also essential to implement the company's policies and regulations, all while adhering to their vision and mission.

Operations agent vs operations consultant salary

Operations agents and operations consultants have different pay scales, as shown below.

	Operations Agent	Operations Consultant
Average salary	$40,735	$87,229
Salary range	Between $30,000 And $54,000	Between $65,000 And $116,000
Highest paying City	Baltimore, MD	San Francisco, CA
Highest paying state	Maryland	Hawaii
Best paying company	Elanco	eBay
Best paying industry	Technology	Finance

Differences between operations agent and operations consultant education

There are a few differences between an operations agent and an operations consultant in terms of educational background:

	Operations Agent	Operations Consultant
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 68%
Most common major	Business	Business
Most common college	-	Western Carolina University

Operations agent vs operations consultant demographics

Here are the differences between operations agents' and operations consultants' demographics:

	Operations Agent	Operations Consultant
Average age	44	44
Gender ratio	Male, 57.3% Female, 42.7%	Male, 62.7% Female, 37.3%
Race ratio	Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%	Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between operations agent and operations consultant duties and responsibilities

Operations agent example responsibilities.

Manage and run both offices of the Connecticut branch of TWIC.
Manage LTL and FCL trucking scheduling, vendor invoice approvals and all DG shipments.
Integrate logistics principles into supply chain solutions to resolve customer issues and achieve customer satisfaction.
Manage corporate travel arrangements for executive and VIP clients and organize travel billing for corporate accounts.
Track freight shipments on SWA dedicate system.
Maintain up to date with all TSA requirements.

Operations consultant example responsibilities.

Lead the design and implementation of a new customer income verification tool using SharePoint and InfoPath.
Manage a team to leverage demand planning, supply , 6 sigma strategic sourcing processes, and negotiate vendor pricing.
Program initiatives include case management, commercial / manage care / government dispute management, appeals, and retro authorizations.
Manage departmental Sarbanes-Oxley compliance activities.
Manage system security and hardware encryption.
Revise and manage quality assurance procedures within PMO.

Operations agent vs operations consultant skills

Common operations agent skills

Logistics, 15%
Data Entry, 13%
FAA, 6%
Windows, 5%
Computer System, 5%
Math, 5%

Common operations consultant skills

Risk Management, 13%
Strong Analytical, 13%
Business Process, 10%
Operational Risk, 9%
Project Management, 3%
Internal Controls, 3%

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Operations Agent
Operations Agent vs Operations Consultant

Updated January 8, 2025

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