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The differences between operations agents and operations managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations manager has an average salary of $76,894, which is higher than the $40,735 average annual salary of an operations agent.
The top three skills for an operations agent include logistics, data entry and FAA. The most important skills for an operations manager are customer service, logistics, and continuous improvement.
| Operations Agent | Operations Manager | |
| Yearly salary | $40,735 | $76,894 |
| Hourly rate | $19.58 | $36.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 90,038 | 343,868 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 62% |
| Average age | 44 | 44 |
| Years of experience | - | 6 |
Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Operations agents and operations managers have different pay scales, as shown below.
| Operations Agent | Operations Manager | |
| Average salary | $40,735 | $76,894 |
| Salary range | Between $30,000 And $54,000 | Between $47,000 And $123,000 |
| Highest paying City | Baltimore, MD | San Francisco, CA |
| Highest paying state | Maryland | Delaware |
| Best paying company | Elanco | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between an operations agent and an operations manager in terms of educational background:
| Operations Agent | Operations Manager | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between operations agents' and operations managers' demographics:
| Operations Agent | Operations Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 57.3% Female, 42.7% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |