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The differences between operations agents and operationss, senior specialist can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations, senior specialist has an average salary of $83,814, which is higher than the $40,735 average annual salary of an operations agent.
The top three skills for an operations agent include logistics, data entry and FAA. The most important skills for an operations, senior specialist are customer service, powerpoint, and project management.
| Operations Agent | Operations, Senior Specialist | |
| Yearly salary | $40,735 | $83,814 |
| Hourly rate | $19.58 | $40.30 |
| Growth rate | 6% | 23% |
| Number of jobs | 90,038 | 101,959 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 65% |
| Average age | 44 | 44 |
| Years of experience | - | - |
Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.
A senior operations specialist is responsible for monitoring the company's operational processes and procedures and ensuring that the staff meets productivity goals according to business requirements and specifications. Senior operations specialists perform quality assessments to the methodologies, modify business plans as needed, and identify opportunities to increase efficiency. They also maintain the timely delivery of outputs and services to the clients and build the highest customer satisfaction. A senior operations specialist must have excellent communication and critical-thinking skills, especially in resolving process gaps and implementing quality standards.
Operations agents and operationss, senior specialist have different pay scales, as shown below.
| Operations Agent | Operations, Senior Specialist | |
| Average salary | $40,735 | $83,814 |
| Salary range | Between $30,000 And $54,000 | Between $52,000 And $132,000 |
| Highest paying City | Baltimore, MD | Washington, DC |
| Highest paying state | Maryland | Connecticut |
| Best paying company | Elanco | Cheniere Energy |
| Best paying industry | Technology | Technology |
There are a few differences between an operations agent and an operations, senior specialist in terms of educational background:
| Operations Agent | Operations, Senior Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between operations agents' and operationss, senior specialist' demographics:
| Operations Agent | Operations, Senior Specialist | |
| Average age | 44 | 44 |
| Gender ratio | Male, 57.3% Female, 42.7% | Male, 44.2% Female, 55.8% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |