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The differences between operations agents and ticket agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations agent has an average salary of $40,735, which is higher than the $28,940 average annual salary of a ticket agent.
The top three skills for an operations agent include logistics, data entry and FAA. The most important skills for a ticket agent are reservations, cash handling, and ticket sales.
| Operations Agent | Ticket Agent | |
| Yearly salary | $40,735 | $28,940 |
| Hourly rate | $19.58 | $13.91 |
| Growth rate | 6% | - |
| Number of jobs | 90,038 | 28,958 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 35% |
| Average age | 44 | 45 |
| Years of experience | - | - |
Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.
Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. In addition, they are responsible for answering customer inquiries and determining seating availability. Other duties may include directing passengers to assigned places for boarding, announcing arrivals and departures, and checking the baggage of passengers.
Operations agents and ticket agents have different pay scales, as shown below.
| Operations Agent | Ticket Agent | |
| Average salary | $40,735 | $28,940 |
| Salary range | Between $30,000 And $54,000 | Between $21,000 And $39,000 |
| Highest paying City | Baltimore, MD | Saint Paul, MN |
| Highest paying state | Maryland | Minnesota |
| Best paying company | Elanco | AEG |
| Best paying industry | Technology | Hospitality |
There are a few differences between an operations agent and a ticket agent in terms of educational background:
| Operations Agent | Ticket Agent | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between operations agents' and ticket agents' demographics:
| Operations Agent | Ticket Agent | |
| Average age | 44 | 45 |
| Gender ratio | Male, 57.3% Female, 42.7% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 11% | 12% |