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Operations representative vs senior specialist

The differences between operations representatives and senior specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior specialist has an average salary of $92,360, which is higher than the $38,127 average annual salary of an operations representative.

The top three skills for an operations representative include data entry, patients and powerpoint. The most important skills for a senior specialist are customer service, patients, and SR.

Operations representative vs senior specialist overview

Operations RepresentativeSenior Specialist
Yearly salary$38,127$92,360
Hourly rate$18.33$44.40
Growth rate-12%10%
Number of jobs75,78980,308
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 64%
Average age4444
Years of experience--

What does an operations representative do?

As the name entails, an operations representative is responsible for assisting the operations managers. You will typically perform various tasks, including creating a customer database regularly, handling inquiries and office correspondence, and helping the operations managers in managing financial inquiries from clients. As an operations representative, you are responsible for attending meetings, assisting in strategic planning and implementation, and coordinating with other departments such as HR, marketing, and sales. You are also expected to identify areas of improvement and implement corrective measures.

What does a senior specialist do?

A senior specialist is a financial professional responsible for assisting senior citizens in managing their economic activities. Senior specialists must manage a portfolio of investors to ensure that foreclosed properties are ready for title transfer and monetary reimbursements. To reach compliance goals, senior specialists must provide staff training on Microsoft Office suite and other software applications. They also handle customer complaints through phone or email and provide their customer with the proper solution.

Operations representative vs senior specialist salary

Operations representatives and senior specialists have different pay scales, as shown below.

Operations RepresentativeSenior Specialist
Average salary$38,127$92,360
Salary rangeBetween $26,000 And $55,000Between $63,000 And $134,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateNew YorkCalifornia
Best paying companyNorthern TrustCheniere Energy
Best paying industryTechnologyPharmaceutical

Differences between operations representative and senior specialist education

There are a few differences between an operations representative and a senior specialist in terms of educational background:

Operations RepresentativeSenior Specialist
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeWestern Carolina UniversityWestern Carolina University

Operations representative vs senior specialist demographics

Here are the differences between operations representatives' and senior specialists' demographics:

Operations RepresentativeSenior Specialist
Average age4444
Gender ratioMale, 38.6% Female, 61.4%Male, 51.4% Female, 48.6%
Race ratioBlack or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between operations representative and senior specialist duties and responsibilities

Operations representative example responsibilities.

  • Manage current day workflow within internal SharePoint sites.
  • Manage the SharePoint solutions for project communication and project document repository.
  • Schedule appointments and notify patients of upcoming appointments, preform billing, patient registration, medical registration and insurance verification.
  • Greet patients and parents in courteous and consumer-orient manner, check patients into scheduling system and updates computer system information.
  • Implement customer, order management, and inventory PeopleSoft modules.
  • Write test scripts for PeopleSoft update, test new software, patches, and enhancements.
  • Show more

Senior specialist example responsibilities.

  • Manage the JSC QMS system.
  • Lead special projects, train and mentore lean sigma teams.
  • Manage capacity planning activities for UAT and production environment.
  • Manage coordination, implementation and installation of next generation telemarketing system, an nt-base, client server environment.
  • Assist in the setup of the Documentum ACLs for WPS & QA and WPS, such that duplication doesn't occur.
  • Maintain awareness of HIPAA, SOX, GLB and other regulatory statues ensuring compliance within the work group.
  • Show more

Operations representative vs senior specialist skills

Common operations representative skills
  • Data Entry, 22%
  • Patients, 13%
  • PowerPoint, 6%
  • Moderate Supervision, 3%
  • Outbound Calls, 3%
  • Quality Standards, 3%
Common senior specialist skills
  • Customer Service, 10%
  • Patients, 9%
  • SR, 8%
  • Java, 6%
  • Project Management, 5%
  • PowerPoint, 5%

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