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Patient relations director vs resident services director

The differences between patient relations directors and resident services directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a patient relations director and a resident services director. Additionally, a patient relations director has an average salary of $94,921, which is higher than the $62,648 average annual salary of a resident services director.

The top three skills for a patient relations director include patients, patient care and patient safety. The most important skills for a resident services director are resident care, state regulations, and CPR.

Patient relations director vs resident services director overview

Patient Relations DirectorResident Services Director
Yearly salary$94,921$62,648
Hourly rate$45.64$30.12
Growth rate28%28%
Number of jobs91,30884,382
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 48%
Average age4747
Years of experience66

What does a patient relations director do?

A patient relations director is primarily in charge of spearheading and overseeing the efforts in maintaining an active communication line between patients and health care providers. Their responsibilities revolve around devising strategies to improve client interactions, liaising with patients and their families, answering inquiries, and providing information assistance as needed. They must also address the concerns and issues raised by patients or families, resolving them promptly and efficiently. Furthermore, as a patient relations director, it is essential to lead and encourage staff to reach goals, all while implementing the hospital's policies and regulations.

What does a resident services director do?

A resident service director is responsible for developing, planning, implementing, supervising, and monitoring the resident services staff and program for residents consistent with regulations and established best practices. Their duties and responsibilities include maintaining accurate resident records and coordinating safety and emergency programs.

Patient relations director vs resident services director salary

Patient relations directors and resident services directors have different pay scales, as shown below.

Patient Relations DirectorResident Services Director
Average salary$94,921$62,648
Salary rangeBetween $61,000 And $145,000Between $32,000 And $120,000
Highest paying CityNorth Las Vegas, NVNew York, NY
Highest paying stateNevadaDelaware
Best paying companyAstraZenecaKaiser Permanente
Best paying industryHealth CareTransportation

Differences between patient relations director and resident services director education

There are a few differences between a patient relations director and a resident services director in terms of educational background:

Patient Relations DirectorResident Services Director
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 48%
Most common majorNursingNursing
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Patient relations director vs resident services director demographics

Here are the differences between patient relations directors' and resident services directors' demographics:

Patient Relations DirectorResident Services Director
Average age4747
Gender ratioMale, 25.0% Female, 75.0%Male, 22.7% Female, 77.3%
Race ratioBlack or African American, 11.5% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 7.1% White, 61.2% American Indian and Alaska Native, 0.7%Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 14.2% Asian, 7.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage12%12%

Differences between patient relations director and resident services director duties and responsibilities

Patient relations director example responsibilities.

  • Manage oversight to joint commission and other regulatory requirements.
  • Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
  • Coach staff on hospital systems such as CMS, IEX, CTI and TCS.
  • Maintain monthly reports, payroll, and budget.
  • Create bi-weekly schedule for staff, approve PTO's & vacation requests.
  • Cover shifts for outlying facilities when either PTO is taken or employees call out.
    • Show more

Resident services director example responsibilities.

  • Manage resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
  • Attend weekly Medicare meetings and notify families of available coverage and mail necessary Medicare letters to families for confirmation.
  • Perform daily maintenance on boilers, HVAC unit and all mechanical system.
  • Perform HVAC, plumbing and electrical repairs including older circuit breaker boxes and meter stacks.
  • Assist with resident and family decision making regarding clinical and long term care (LTC).
  • Develop system to track all housing applications and improve internal housing relocation methods in response to new DHS mandates.
    • Show more

Patient relations director vs resident services director skills

Common patient relations director skills
  • Patients, 21%
  • Patient Care, 9%
  • Patient Safety, 7%
  • Revenue Cycle, 5%
  • Customer Service, 5%
  • Acute Care, 4%
Common resident services director skills
  • Resident Care, 12%
  • State Regulations, 9%
  • CPR, 8%
  • Social Work, 7%
  • Memory Care, 6%
  • Independent Living, 6%

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Updated January 8, 2025

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